Total 17 job vacancies by AXA UK

At AXA, we rely on the talent, courage and resilience of everyone to succeed. That’s why we are open, supportive, challenging and empowering. We encourage our people to learn and grow their career in the direction that’s right for them. We’re recruiting for Commercial Motor Claims Handlers to join our vibrant Haverhill team. If you have a natural ability to relate to people and are passionate about delivering excellent customer service, then you could be the perfect addition to our team.
Being there for our customers when things go wrong is exactly why our Claims teams exist, the quality of service they provide is what sets AXA apart. Working within our Commercial Motor Claims Team you'll be answering calls from our customers and Third Parties reporting their motor claims. The types of claims typically received in the department are; accident claims, personal injury claims as a result of a road traffic accident and even property damage due to collisions. Every claim is different and that’s what gives the job so much variety!
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home from our Haverhill office. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you’ll be doing:

Answering calls from our customers and Third Parties reporting their motor claims.
Ensuring each customer feels valued and supported with their claim, providing them with personalised and accurate information based on your expertise and training.
Managing your own caseload.
Working collaboratively as a team to achieve objective.
Accurately inputting member information into our systems.

Working Hours and Shift Pattern:
Full time, permanent position, working 35 hours a week, Monday to Friday 9am-5pm with no weekend work required! Our team in Haverhill town centre consists of around 200 staff and we’re proud of our close-knit team which provides a warm and friendly atmosphere.
Induction:
You’ll have a structured training programme with one of our specialist Trainers, which will be delivered on-site at our Haverhill office for 8 weeks. Following your training and once more competent in the role you will then move to a hybrid way of working from home and in the office.
We thrive on helping you become the best version on yourself. Throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development. We have 1000’s of training opportunities and courses so your future is most definitely within your control.

Join the market-leading AXA Claims Analytics team as a Claims Analyst! We’re dedicated to leveraging data and data models to drive decision-making and maintain AXA's competitive edge in efficiency, customer service, and cost. Our diverse and passionate team is committed to delivering the best for our customers. You’ll turn data into actionable insights and compelling narratives to drive optimised outcomes. If you’re passionate about solving real-world challenges with data, this role is perfect for you!
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:

Develop innovative tracking models based on data requirements gathered, using tools such as Python and PowerBI, that showcase the performance of our products.
Construct a story from the insights derived from data to influence decisions.
Provide early warnings to our internal team so that action can be taken before third parties become aware.
Derive insight for the business utilising statistical and analytical methods.
Collaborate with Product Owners to identify strategic value opportunities.
Work in partnership with peers across business to deliver inputs to the overarching data strategy and communicate the same through various medium.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

Join AXA Commercial and be part of an award-winning team! As the 2024 Insurance Award’s Commercial Lines Insurer of the Year, we're proud to be industry recognised for our ongoing commitment to supporting our broker partners and customers.
We’re recruiting for Senior Property Claims Handlers to join our growing team, based in our newly refurbished Bolton office. If you have a natural ability to relate to people and are passionate about delivering excellent customer service, then you could be the perfect addition to our team.
Our Property Claims team is responsible for managing all claims relating to Commercial Property. As part of the wider Claims function including Casualty, Motor Engineering and Commercial Motor, you'll contribute to the strategic objectives of AXA Commercial whilst helping our customers protect what matters most to them. Every claim is different and that’s what gives the job so much variety!
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:

Ensuring each customer feels valued and supported with their claim, providing personalised and accurate information based on your expertise and training. Due to the nature of the role, some claims are because of a distressing or simply unfortunate incident, so listening and acting with empathy is key.
Staying composed and level-headed when faced with challenges to effectively assist and support customers during their most critical moments of need.
Taking proactive measures and utilising available resources to ensure the best possible outcome for each customer, addressing their specific needs related to their incident or claim. This includes investigating and gathering evidence to help bring each claim to the point of conclusion.
Respond promptly to calls, while maintaining a strong focus on accuracy and attention to detail, precise and timely completion of case notes, logs and diaries for each customer.
Recognising the signs of a fraudulent claim and referring these for further investigation where needed.

Working Hours and Shift Pattern: Your working hours will be Monday to Friday 9am to 5pm, a total of 35 hours per week, with no weekend work required!
Training:
You’ll have a structured onsite training programme with one of our specialist Trainers. Following training and once you’re more competent in the role, you’ll move to a hybrid way of working; working at least 40% of your week away from home at our Bolton office.
We thrive on helping you become the best version on yourself. Throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development. We have 1000’s of training opportunities and courses so your future is most definitely within your control.

It’s an exciting time to join the Motor Engineering department here at AXA. As an In-house Engineer, you’ll be responsible for providing technical expertise to our Motor Claims Department, Brokers and Customers while successfully managing and controlling damage spend on Motor Insurance Claims.
You’ll be instrumental to the team by undertaking remote vehicle inspections using the most appropriate methods such as written reports, data, and digital imaging, to ensure the accurate valuing of the motor vehicle claims. We see ourselves as one big team, where development and the sharing of knowledge is a top priority, so you’ll be someone who thrives off working within a positive and diverse team.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, or at one of our office locations.
For applicants who do not live within a commutable distance from the Birmingham, Bolton or Haverhill office, we would be happy to consider Location Independent working.
What you’ll be doing:

Reviewing and negotiating settlement of all motor vehicles, liaising directly with our customers.
You’ll be working to agreed timescales and business parameters, depending on the business needs.
Audit and evaluate performance of repairer, making recommendations regarding repair quality, repair costs and customer service.
Building and maintaining professional working relationships with a range of suppliers.
Supporting all aspects of the business to assist in the claims process for both insured and third party in order expedite settlement and minimise cost.
Ensuring all work is carried out within agreed KPI’s and SLA’s and in accordance with our company values.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We have an exciting opportunity within our Large Loss team for an experienced Property claims handler. As a Senior Claims Technician in Large Loss you’ll be responsible for the handling of a portfolio of complex and high value claims.
At AXA we empower our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:

Pro-active management of a portfolio of Property claims with a potential of £500K+ from notification through to settlement.
Your portfolio will be predominantly first party Commercial Property losses such as fire, flood and storm which might also include business interruption and alternative accommodation.
Delivering excellent customer service whilst maintaining accurate estimating and controlling indemnity spend.
Sharing your knowledge and supporting the development of others in your team and in the wider claims community.
Building excellent working relationships with Loss Adjusters, solicitors and other suppliers.
Regular communication with policyholders and their representatives and underwriting colleagues.

At AXA Partners, we have an exciting opportunity for you to join our Dedicated Services Team as one of our Customer Service Claims Handlers on a 6 month fixed term contract.
As a Customer Service Claims Handler, you will be taking inbound calls relating to the sale and administration of our motor breakdown policies as well as reviewing car hire and excess claims once skilled across the team.
As we strive to give our employee’s work/life balance, this role involves a mixture of home and office working with your base office located in Redhill. 
Working Hours: Our working hours are full time, Monday – Friday 9am to 5pm. No weekends or Bank Holidays!
Salary: £23,669.71 + £500 language allowance (if applicable)
What you’ll be doing:

To answer inbound calls from AXA Motor Breakdown customers to administer renewals, address or vehicle changes and cancellations.
To sell and administer other AXA products and their accessories to customers of our clients.
To review car hire excess claims on our online system and process claims for customers
Ensuring all cases are dealt with on a timely basis and regularly reviewed.

It’s an exciting time to join our Claims Technical and Central Services team here at AXA. We’re looking for a Claims Audit Manager to join us based at any of our Claims sites. You will deliver Claims audit oversight through the leadership of audit activity and the teams performing this, to provide stakeholders with an objective view of the effectiveness of AXA claims internal control framework / supplier external control environment. Oversight will be of both internal and external audit within Retail and Commercial Claims. This is a collaborative role linking in with multiple Claims teams and external business areas, so excellent stakeholder management and interpersonal skills are key to successful deliveries, together with being an influential leader to the Audit Team.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.

What you’ll be doing:

Lead, motivate, manage and direct a team of 13 Auditors/Senior Auditors to deliver effective audit oversight that adds value to AXA Insurance Claims.
Lead the delivery of audit reviews across AXA Insurance Claims (internal) and 3rd parties and suppliers (external) in accordance with the annual review plan and to agreed targets and quality standards, including issue and action tracking processes, de-brief to senior staff on control gaps, and the production of accurate, timely and well-presented reports.
Develop and maintain systems and processes necessary for the efficient and timely delivery of audit reviews – including continuous improvement in approach.
Management of action tracking processes where issues are identified ensuring that regular updates are provided to senior management, and reported to key committees (CRC), as required. This will include pro-actively driving the closure of any outstanding issues, working with colleagues and business action owners on an ongoing basis.
Develop and maintain a good working knowledge of the risk and control environment within AXA, and how this may be impacted by future internal and external developments, recommending any changes to the audit plans and/or approach to reflect the changing risk profile.
Develop and maintain good working relationships with Claims business areas, championing an internal control culture and gaining commitment from the business to address any risk control gaps identified during audit reviews.
Contribute to the production of any management reporting in relation to the audit reviews including identifying key themes.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

It’s an exciting time at AXA Insurance, with significant investment planned to transform, deliver new digital services to our customers, and streamline and automate our business processes. As part of this, we’re looking for a talented individual to join our Claims Technical Services Team (CTS) on a permanent basis.
As a Field Technical Claims Professional, you’ll be supporting our technical strategy and have a positive influence on property buildings claims. This role would suit a person with expertise in either Surveying, Loss Adjusting, Engineering and conversant with construction principles, general insurance policy wording, an understanding of the value at risk, and building claims validation.
At AXA we work smart, this role is non-office based meaning you could predominantly work from home or visit a client site. You’ll be located in the Midlands/East Anglia area of England. What you'll be doing:

Strengthening our Technical Strategy and have a positive influence on domestic and commercial property buildings claims through technical oversight.
Developing and enhancing AXA’s control framework in relation to building spend across Household and Commercial Property claims.
Conduct Quality Reviews of internal and external users to ensure accurate scoping, adherence to AXA Scoping Guidance, Philosophies and Standards.
Provide remote provision dealing with varied values and complexity by way of referrals.
Contributing to the management of the Surveying Team referrals inbox.
Establishing close working relationships with Claims Operations and wider stakeholders in Supply Chain.
Ensure AXA is fully aware of its obligations in relation to relevant legislation.
Monitor market trends and cost changes or inflationary factors in the construction market.
Provide technical provision to internal claim handling teams and help develop the teams so they can remotely scope more complex buildings claims.
Complaint resolution to investigate, attending sites as appropriate, report and make recommendations on claims.
Support Operational and Field teams in surge events.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.We know that some candidates, may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA, but you’re not sure you tick every box we’d still encourage you to apply.

It’s an exciting time to join the Motor Engineering department here at AXA. As an In-house Engineer, you’ll be responsible for providing technical expertise to our Motor Claims Department, Brokers and Customers while successfully managing and controlling damage spend on Motor Insurance Claims.
You’ll be instrumental to the team by undertaking remote vehicle inspections using the most appropriate methods such as written reports, data, and digital imaging, to ensure the accurate valuing of the motor vehicle claims. We see ourselves as one big team, where development and the sharing of knowledge is a top priority, so you’ll be someone who thrives off working within a positive and diverse team.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, or at one of our office locations.
For applicants who do not live within a commutable distance from the Birmingham, Bolton or Haverhill office, we would be happy to consider Location Independent working.
What you’ll be doing:

Reviewing and negotiating settlement of all motor vehicles, liaising directly with our customers.
You’ll be working to agreed timescales and business parameters, depending on the business needs.
Audit and evaluate performance of repairer, making recommendations regarding repair quality, repair costs and customer service.
Building and maintaining professional working relationships with a range of suppliers.
Supporting all aspects of the business to assist in the claims process for both insured and third party in order expedite settlement and minimise cost.
Ensuring all work is carried out within agreed KPI’s and SLA’s and in accordance with our company values.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

It’s an exciting time to join AXA Commercial as a Property Claims Handler. Working as a Property Claims Handler, you’ll enhance your career by being part of our ever evolving Commercial Claims department.
Our Commercial Claims department is accountable for managing all claims relating to Commercial Property, Casualty, Motor Engineering and Commercial Motor.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our Bolton office.
We’re also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition.
What you’ll be doing:

Managing your own portfolio of claims offering coaching and development to colleagues where applicable.
Using your initiative as well as information resources available to provide the best outcome for the customer.
Answering calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs and diaries for each customer.
Utilising strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most.

We’re looking for a dynamic, energetic experienced Finance Business Partner to join our team. Reporting into the Senior Finance Business Partner, you’ll be adept at operating in a matrix structure, have a tenacious desire to deliver positive business results, understand and enjoy the detail, with the ability to elevate and distil key messages for a senior audience.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our Ipswich, Tunbridge Wells or Botlon office locations. We’re also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition.
What you’ll be doing:

Work collaboratively as a proactive partner across our corporate centre office function within IT, Security, Data and Change to build trusted relationships that can be leveraged to positively influence performance, through the provision of expert opinion.
Act as a bridge between finance and the operational side of the business, helping to ensure that financial goals align with overall business objectives.
Undertake budgeting, forecasting, performance analysis, and strategic planning for the corporate center function within AXA.
Develop business cases and collaborate with stakeholders and vendors to ensure robust data inputs, reliable and sustainable benefits deliver the best outcome for AXAUK andI.
Identity risks and opportunities, work with stakeholders to manage and understand gaps.
Co-ordinate the update of detailed financial forecasts, working collaboratively with teams to develop plans to ensure financial and headcount forecasts are reflective of our planned activities.
Provide innovative and insightful commercial reporting to ensure costs and investments are understood and costs are controlled within budget.
Identify opportunities and risks, working collaboratively across teams, to manage and understand performance gaps.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
What we’re looking for:
• ACCA or CIMA qualified accountant with extensive business partnering experience.• Highly analytical and experience of developing complex financial business cases.• Excellent attention to detail and ability to deal with large volumes of data.• Ability to understand key points and summarise them to clearly communicate to wider audiences.• Strong relationship management skills to enable effective working with multiple stakeholders at all levels.• Proven track record of delivery and ownership.• Demonstrable resilience and the ability to work under pressure.• Experience of working in a large corporate matrix environment with teams located remotely.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

It’s an exciting time to join the Motor Claims team here at AXA, as a Third Party Intervention Claims Handler. As a Third Party Intervention Claims Handler, you’ll be responsible for shaping and driving Third Party Intervention Claims to help build capability within the department and improve quality and service delivery to our customers.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our Bolton office.
What you’ll be doing:

You’ll be responsible for a portfolio of Motor Claims from start to finish, investigating and gathering evidence to help bring each claim to the point of a conclusion.
Proactively review Third Party referrals from the first notification of loss.
Ensuring cost of hire and cost of repairs provided to Third Parties are managed effectively.
This is a varied and interesting role, you'll understand that some claims are a result of a distressing or simply unfortunate incident, and therefore it’s important you listen and act with empathy.
You’ll recognise the signs of a fraudulent claim and refer these for further investigation when needed.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

As a Retail Finance Business Partner, here at AXA you’ll support establish and ensure adherence to strong financial partnering, whilst ensuring the profitable execution of new deals initiatives, products, and activity within the business unit. As a natural leader you’ll coach and motivate a team who provide financial support to the business. You’ll provide clear analysis and commentary on performance, which is consistent, and clear MI for both internal and external stakeholders.


At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, in London or Ipswich.

What you’ll be doing:



Support the business in the overall provision of financial management expertise and partnering for business development.
Influence, co-ordinate, challenge and appraise strategic diagnostics and strategic operations.
Support the business through the financial stages of new business acquisition, renewal negotiation and initiatives.
Help to create a fully documented financial plan based on strategic options agreed with the business and executive committee.
Work with key stakeholders to review performance and deliver rapid and informed decision making and input into the planning process.
Develop and influence action planning to address business issues identified through the financial analysis.
Support the implementation of compliant financial structures established in conjunction with the risk and control teams.
Support the wider Finance team through robust performance management.



Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We have an exciting and varied opportunity for a Health Services Finance Team Leader to join the Finance Operations Team here at AXA on a 12 month Fixed Term contract. The UK insurance market is one of the most competitive and advanced markets in the world and profitable growth of personal lines business forms a key part of AXA UK strategic plans. The purpose of this role is to manage the various Health Services financial operation functions, whilst leading and mentoring a team of Financial Operations Administrators.


At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work a minimum of two days per week in our Tunbridge Wells office.


What you'll be doing:


Oversee all payments to affiliates, ensuring these are paid accurately and within agreed timescales.
Manage AXA’s cost processing queue, ensuring cases in our Customer Relationship Management system are accurate and processed within specified deadlines.
Supervise the invoicing process to our clients, including overseeing the allocating of payments received and reconciling clients’ accounts.
Manage our credit control function, ensuring that outstanding debt is chased in line with our credit control policy.
Report on outstanding debt, providing regular and meaningful MI to management.
Support and develop the team of Financial Operations Administrators, through ensuring objectives are set, and training needs and development opportunities are met.
Manage and monitor the team workload, ensure BAU tasks are met and distributed fairly.


Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We have an exciting opportunity for a Finance Cost Administrator to join the Finance Operations Team here at AXA on a 6 month Fixed Term Contract. The UK insurance market is one of the most competitive and advanced markets in the world and profitable growth of personal lines business forms a key part of AXA UK strategic plans. The purpose of this role is processing charges to Occupational Health Clients on a case-by-case basis.


At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. Training for this role will take place in our Tunbridge Wells office, and once fully trained the expectation is to work a minimum of two days per week in office.


What you'll be doing:


Assess cases raised on AXA’s Customer Relationship Management system.
Ensure cases are accurate and correct, and approving cases for invoicing.
Work within a vital process, enabling Occupational Health clients to be invoiced accurately within agreed timescales.
Raise and resolve queries relating to cases raised.
Work across the wider department and around the business to improve processes and to improve customer experience.
Deputise for other Finance Cost Administrators when required.


Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.