Total 1 job vacancies by Avery Dennison

We are looking for a highly motivated and experienced male or female to join our team as a Sr Field Service Engineer. The ultimate goal is to drive a successful service that improves customer satisfaction, increases retention and brings in opportunities.

DUTIES AND RESPONSIBILITIES

• Providing regular customer support, On-site visit and remote session troubleshootings, installation, training & preventive maintenance on a daily basis within the country and overseas (when required)
• Leading the field service team in a small scale group within a country level for daily support arrangements and workload distributions
• Lead the local field service team for a regular internal alignments across local and overseas teams such as SME (Smart Matter Expert), Commercial, Development, and other team
• Responsible for providing consultations internally and externally for product knowledge as well as its solutions value
• Build & maintain good relationships and trust within the internal team as well as external customers
• Provide evaluation visit, close monitoring for pilot projects, and guide customer through development stages 
• Become eyes & ears for the company, feedback  insights  for any threats and opportunities to related team
• Regular reporting and analysis for support and product improvement
• Provide support for internal print testing &  machine checking.
• Support ad-hoc projects
• Adhere to/Support & follow the Environmental Management system
• Support and maintain the health and Safety standards in the company