Total 586 Customer Service job vacancies in grays essex rm17 6sl

Are you an experienced Site Manager with SMSTS certification, lifting operations expertise, and a background in steel erecting? We are looking for a driven individual to join our team and lead the successful delivery of projects, ensuring safety, quality, and efficiency at every step.

This will be a 2 week contract initially but we have a wealth of clients we can put you in front of following the end of the job. You will be overseeing the extension of an Air Slide to move materials.

You must have previous experience of setting up a CDM area.

Key Responsibilities:

• Manage all on-site activities, ensuring projects are completed on time, within budget, and to the highest quality.
• Setting up a CDM Area.
• Lead on health and safety compliance, ensuring all lifting operations and steel erection processes meet strict safety regulations.
• Use your SMSTS qualification to ensure that all site operations adhere to industry and company standards.
• Oversee and plan lifting operations, ensuring the safe and efficient use of lifting equipment.
• Coordinate and communicate with contractors, site personnel, and stakeholders to deliver successful outcomes.

What We're Looking For:

• SMSTS certified with significant experience in lifting operations and steel erecting.
• Strong leadership skills with the ability to manage and motivate teams on-site.
• Excellent knowledge of health and safety regulations, particularly in relation to construction and lifting.
• Proven experience in delivering projects on time and within budget.
• Strong organisational and communication skills.

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

Job Description

Exciting Opportunity: Deputy Nurse Manager (RGN) - Specialising in Nursing, Dementia & Palliative Care

Salary: £45,000 - £47,0000

Full-Time Hours - Clinical and supernumerary hours

Are you an experienced and compassionate nursing leader ready to take the next step in your career? We are looking for a dynamic and motivated Deputy Nurse Manager to join our client's dedicated team in delivering exceptional care to older adults, with a specialised focus on dementia and palliative care.

As a key player in our leadership team, you will have the chance to shape the future of care in a warm and supportive environment that prioritises person-centred care and promotes the dignity and well-being of every resident.

About You:

• Nursing Qualification: You have a Registered General Nurse qualification and hold a valid UK NMC Pin
• Specialised Expertise: You have extensive experience in older adult care, particularly in dementia and palliative care settings.
• Inspiring Leader: You have a strong ability to lead, inspire, and motivate a diverse team while promoting a collaborative and inclusive workplace.
• Effective Communicator: Your excellent communication and interpersonal skills allow you to build trusting relationships with residents, their families, and your team.
• Regulatory Knowledge: You are well-versed in healthcare regulations and committed to delivering care that aligns with the latest standards and best practices.
• Passionate Advocate: You are dedicated to promoting diversity, equality, and inclusion within the workplace and in the delivery of care.

Benefits:

• Company sick pay scheme
• Workplace pension and life assurance
• Healthcare plan
• Comprehensive induction and ongoing training

Key Responsibilities:

• Leadership & Team Management: Support the Nurse Manager in leading a passionate team of nurses and care staff, ensuring the highest standards of care are maintained at all times.
• Resident-Centred Care: Oversee the creation and implementation of individualized, evidence-based care plans, tailored to meet the unique needs of each resident.
• Mentorship & Development: Act as a role model and mentor for junior staff, fostering a culture of continuous learning, growth, and excellence in clinical practice.
• Collaborative Care: Work closely with multidisciplinary teams, including doctors, therapists, and social workers, to enhance the quality of life and well-being of our residents.
• Clinical Leadership: Take charge of administration, medication management, and ensuring accurate and timely clinical record-keeping.
• Training & Staff Development: Lead the development and delivery of ongoing training programs, empowering staff to grow professionally and deliver top-quality care.

Reference: WILL79991/MW

INDNUR

Service Care Legal are seeking an experienced Housing Lawyer to join an Essex-based local authority on a 3-month ongoing assignment. You will handle a broad range of housing and litigation matters, with office cover required two days a week and court attendance.

ROLE: Housing Lawyer
LOCATION: Essex
RATE: £40 to £50 per hour (LTD)
CONTRACT: 3 month ongoing Assignment

Key Responsibilities:

• Draft Claim Forms & Particulars of Claim and represent the Council in possession hearings.
• Handle Housing Disrepair claims, Homelessness cases, and Warrants of Eviction.
• Provide legal support on ASB (Anti-Social Behaviour) cases and breaches of injunctions.
• Assist with general litigation work as needed.
• Work collaboratively within the legal team.

Requirements:

• Qualified Solicitor, legal Executive or Barrister with a current practising certificate in England & Wales
• Proven experience and sound knowledge of Housing Law and litigation.
• Ability to handle possession matters, ASB cases, and other housing-related disputes.
• Desirable: Background in a local authority.

If this Housing Lawyer role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969 , or email Lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £250.

Job Description

Registered Home Manager

Salary: Up to £50,000

We are seeking a compassionate, dedicated, and driven Registered Home Manager to oversee the daily operations of a residential care home catering to individuals with learning disabilities and autism. The ideal candidate will have a strong background in care management and a genuine passion for providing high-quality, person-centred support to residents, ensuring their well-being and fostering a nurturing environment.

To excel in this role, you will need:

• Nursing qualification and a valid UK NMC Pin
• Proven experience in a management role within a care setting, with a specific focus on supporting individuals with challenging behaviour and learning disabilities
• In-depth knowledge of relevant legislation, regulations, and best practices in care management, ensuring stringent adherence to quality standards.
• Exceptional leadership, communication, and organizational skills, vital for driving a cohesive and high-performing care team.
• A compassionate and inclusive approach to care, valuing diversity and actively promoting equality in all aspects of service delivery.

As a Registered Home Manager, you will get:

• An additional day off for your birthday
• Onsite parking
• Contributory pension scheme
• Meals provided while of shift
• Industry leading training

As the Registered Home Manager, you will be responsible for:

• Overseeing and managing all aspects of the care home, ensuring strict compliance with regulatory standards and implementing best practices.
• Leading and providing unwavering support to a team of care staff, offering guidance, comprehensive training, and mentorship to ensure the delivery of exceptional care services.
• Developing and implementing individualized care plans, tailored to the unique needs and preferences of each resident, fostering personal growth and independence.
• Maintaining open and effective communication with residents, their families, and external stakeholders to foster a positive and inclusive care environment.
• Continuously monitoring and evaluating the quality of care provided, proactively identifying areas for improvement and initiating necessary changes to enhance residents' quality of life.
• Managing the budget and resources of the care home, optimizing efficiency while upholding an unwavering standard of care.

Reference: WILL79977/MW

INDNUR

Are you a passionate and caring Registered Nurse looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Registered General Nurse.

The Role


Providing outstanding leadership for care staff
Supporting residents with a range of complex needs and dependency levels
Provide clinical nursing to residents including medication management, infection prevention and control procedures, e.g. wound care, catheter management
Continuously strive towards ensuring clinical excellence within the home
Developing tailored care plans to delivering excellence across everything you do


Some of our benefits you’ll receive by joining the Care UK family


Paid Annual NMC Registration (T&Cs apply)
Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Wellbeing support


About You


An NMC Registered Nurse
Understands clinical assessment tools like Waterlow and MUST
Experienced in writing comprehensive care plans


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who share the same values: caring, passionate and teamwork. You’ll have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

Care Assistant - required for our new luxury care home ‘The Moat House' located in Great Easton near Great Dunmow, Essex, Part of the Country Court Family.
Hours: 44 Hours per week, working weekends on rota (Shift Time 08:00 - 20:00)
Moat House Care Home is in Great Easton near Great Dunmow, Essex is a sixty-bed home has been completely refurbished and will include six well-appointed suites, promoting a lifestyle for residents that will offer a luxurious environment with exceptional personalised care. Together with round-the-clock hospitality and a daily fine-dining menu, our home will be a wonderful addition to the local community.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE CARE ASSISTANT ROLE
Within the Care Assistant role, you can really make a difference to our residents’ lives. Your responsibilities will include:

Helping our residents with personal support and care
Aiding their emotional well-being and social needs
Supporting residents at meals time
Interacting with our residents on a personal level
Maintaining and developing the residents care plan to ensure their needs are met

ABOUT YOU
Our fantastic staff are at the heart of our homes & provide vital day-to-day support to our residents, so we would love to hear from those who really do want to make a difference to people’s lives.

Be no stranger to working long shifts
Have good written & verbal communication skills
Able to engage well with the residents and their families
Have an understanding of people with Dementia.
Experience as a Care Assistant is preferred but not essential
Have an NVQ Level 2 in Health & Social care or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Care Assistant sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.
You may have experience as
Care Assistant, dementia, Alzheimer’s, older people, senior care assistant, Support staff, Social Care Worker jobs, Community Care Worker, Residential Care Worker, NHS Support Worker.

Senior Care Assistant - required for our new luxury care home ‘The Moat House' located in Great Easton near Great Dunmow, Essex, Part of the Country Court Family.
Hours: 44 Hours per week, working weekends on rota (Shift Times 07:45 - 20:00)
JOINING THE COUNTRY COURT FAMILYWe’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!ABOUT THE SENIOR CARE ASSISTANT ROLE
Within your role as a Senior Care Assistant, you can really make a difference to our residents’ lives. Your responsibilities will include:

Aiding residents emotional well-being and social needs
Administration and monitoring of medications to residents.
Supporting residents at meals time
Mentor & assist new employees.
Implement, monitor and review care plans to meet residents specific needs.
Plan, allocate & supervise the work of the team of care assistants

*This is not intended as an exhaustive description of duties, please see the job description for full details.
ABOUT YOUWe want someone proactive, passionate, and ambitious to support us to create the best person-centred environment for our residents. You’ll be genuinely valued and empowered as an integral part of our team.

Experience as a Senior Care Assistant & leading a team.
Have a friendly & caring attitude.
Experience of administrating medication
Able to engage well with the residents and their families.
NVQ Level 3 in Health & Social care or willing to work towards this.
Great communication skills, both written & verbal.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Senior Care Assistant Role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.
You may have experience as
Senior Carer, dementia, Alzheimer’s, older people, nursing, nurse, senior care assistant, SCA, leadership, NVQ level 2, NVQ Level 3, Nurse Assistant, Senior Support Worker, Senior Care Worker, Senior Support, team leader.

Do you have a passion for football and sport? Our client are top of the league when it comes to 5-a-side with 43 football centres throughout the UK. Not all 5-a-side pitches are created equal which is why they have all-weather 5-a-side arenas just like Europe’s top clubs!

We are currently looking to recruit an assistant manager for our clients leading football centre operation. This full time 40 hours a week position.

Responsible for

Assisting with the day-to-day management of the entire complex and supervision of all staff. The positionentails working a flexible shift pattern to provide management cover at all times.

Purpose of Job

To provide a quality, effective and efficient service to users of our clients facilities and to assist the GeneralManager to develop sales and marketing plans to promote and maximise income opportunities. Work with the generalManager to develop & execute operational & sales plans to promote operational excellence and maximiseincome potential.

The Candidate

The ideal candidate will have the following:

· Excellent interpersonal and communication skills – you will need to build a good rapport with customers, team captains, local schools and football coaches.

· Organisation and management skills– you will be responsible for a range of internal staff from reception to referees, as well as working towards sales targets.

If you are currently the assistant manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club – this could be the role for you!!

Housing Project Worker
Southend on Sea
£28,770
Permanent
Full time
Are you passionate about supporting vulnerable women with complex needs? We're looking for Female Housing Project Workers to join a local Housing Association and help empower women to rebuild their lives. This role is protected under the Equality Act 2010, which allows a Women's Housing Shelter to seek female-only workers if it is an "occupational requirement" to safeguard privacy, dignity, or well-being. This ensures the shelter can meet the specific needs of its service users while remaining legally compliant.
THE ROLE
As a Housing Project Worker, you will provide tailored support and advice to women facing multiple disadvantages, using a trauma-informed and gender-specific approach.

• Deliver personalised housing support to women with complex needs
• Advocate for residents to ensure access to essential services
• Maintain a psychologically informed environment for recovery
• Develop risk management plans for each resident
• Collaborate with multi-agency teams to provide holistic support
• Assist women in securing welfare benefits and legal rights
• Ensure safety, health, and wellbeing in HARP properties

THE CANDIDATE
You will have at least 2 years of experience in a similar role and the ability to work with individuals who have experienced homelessness

• NVQ Level 3 in Health and Social Care (Adults) or equivalent
• Knowledge of regulatory requirements for homelessness support
• Experience working with complex needs and anti-social behaviour
• Ability to remain calm and effective in challenging situations
• Strong communication and partnership-working skills

HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss further

Salary: £42,917 - £49,133 per annum
Grade: F
Permanent Contact
37 Hours per Week
Thurrock Council are looking to recruit a Senior Practitioner Social Worker to join Adult Social Care Services on a full-time permanent basis.
The successful applicant will join a Community Led support (CLS) team that is committed to connecting individuals with their communities and delivering high quality services for residents.
As part of a CLS team you will be working in a way that is responsive and proportionate; working with people to achieve their outcomes using their strengths and their community creatively, linking people with their communities focusing on what matters rather than what's the matter.
The team is about responsive social care support that creates opportunity for vulnerable people to come together with their community and create positive opportunities and outcomes, while providing support that is committed to safeguarding the most vulnerable.
Essential Criteria -
- Social Work Degree.
- Social Work England Registration.
- 2-years qualified.
- Successful completion of a post graduate qualification award through a recognised CPD route.
In return, we will offer -
- Generous annual leave entitlement - 25 days rising to 30 after 5 years' service
- Flexible working to enable work-life balance
- Reflective supervision and management support
- Excellent training opportunities and an established CPD programme
A Disclosure and Barring Service (DBS) check at an enhanced plus adults barred list level is required for this role - at no extra cost.
Closing Date:
Redeployment Only: 3rd October 2024
Internal and External Applications: 20th October 2024

To view the Job Profile and Person Specification please follow the link below:
Download Job Profile (PDF Document)

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Search Consultancy are currently recruiting for Support Workers to join our ever expanding Bank Hours team within the Essex area. We are currently operating a fast track recruitment process with next day interviews available and free DBS checks.

We are recruiting Support Workers on a temporary / ad hoc basis to work in various private healthcare settings, supporting service users with mental health illness's and learning difficulties.

The suitable candidates will:

* Have worked a minimum of 6 months recent experience in a healthcare setting.

* Have a flexible approach towards work.

* Be able to travel via own or public transport in local and surrounding areas to your home.

What we offer:
* Free DBS check (Limited time only)
* Free specialist training programmes.
* 100% Flexible working hours to fit around any lifestyle.
* Experience in a variety of high quality Hospitals and units.
* Competitive rates of pay.

You will need to have a minimum of three months recent UK experience working within a healthcare environment in a similar capacity. Shortlisted applicants will be required to attend an video interview.

All positions are subject to an enhanced DBS check and we require a minimum of two satisfactory employment references. Although shifts are offered on an ad hoc basis, work is constantly ongoing. (AGY)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Monday to Friday
0800-1700
Permanent
£26-27 per annum
Based in Basildon
Must have previous experience within repairs

About the Role

Joining our team, you'll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You'll liaise with our supervisory teams and the regional buyers to ensure materials / equipment is ready for use at the agreed appointment times.

You'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you'll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills.

Job Description

Deputy Nurse Manager

Salary: £55,000

40 hours per week

The ideal candidate will have extensive nursing experience combined with strong leadership and management skills. You will work closely with the Home Manager to ensure that residents receive exceptional care, adhering to the highest standards of safety, dignity, and wellbeing. Responsibilities include staff management, compliance with healthcare regulations, and a commitment to maintaining a warm, welcoming atmosphere is essential.

Qualifications

• RGN (Registered General Nurse) qualification with a focus on adult nursing and a valid UK NMC Pin
• Proven experience in a managerial or supervisory role within a nursing home setting
• In-depth knowledge of best practices in elderly care and relevant regulations
• Strong leadership and communication skills
• Ability to multitask, prioritize, and problem-solve effectively

Benefits

• Company pension
• Employee discount
• On-site parking
• Discounted/free food

Responsibilities

• Assist the Home Manager in overseeing the overall management of the nursing home
• Supervise and provide support to nursing and care staff
• Implement and maintain care plans in accordance with residents' needs
• Uphold compliance with all regulatory and organizational standards
• Contribute to the recruitment, training, and performance evaluation of staff
• Foster a positive and inclusive environment for residents, their families, and staff

Reference: WILL79947/RE

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.