Total 3 Customer Service job vacancies in campbeltown pa28 6sy

Job Title - Helpdesk Operator

Hourly Pay Rate - £12

Shift Pattern - 4 on 4 off, 7am - 7pm, day shift only

Job Description:

Handling and processing of customer orders, enquiries and all communications

Answering all incoming calls with a professional manner

Updating all customers with professional email etiquette

Processing and maintaining customer records

Loading all reactive works on C4W with correct SLA's

Prioritising with good attention to detail all call outs received regarding SLA's

Ensuring all call outs logged have correct information within C4W - ie purchase order, reason code, loaded against correct call type, contact name & number, full descriptions of works required

Liaising with scheduling team regarding all P1 & P2's received, ensuring all are put into correct Regional unallocated pot

Uploading updates on web portals or via email - mainly job numbers via email or Maximo or any other portal

Liaising between internal departments to resolve any customer issues

Distributing engineers follow-on calls to the correct team - scheduling, procurement or amending system

Distributing follow-on calls from engineers PDA's to relevant teams/schedulers

Ensure that all procedures in place within the BMS are followed

Assist with scheduling team to achieve performance targets and SLA's are met to continue to improve and develop service teams objectives

Assist with scheduling team updates to customers

Excellent attention to detail

Ensure any complaints received are dealt with in a professional manner and all actions taken are reported to the relevant Manager

Carry out any other duties as requested by Management

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment

You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Get instant access to our financial wellbeing benefit Wagestream. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real-time, stream up to 50% of the money youve already earned, learn easy tips to manage your money better and save your wages straight from your salary. https://fb.watch/hzQjE8HzTN/

Service: Health and Social Care Partnership

Closing Date: Tuesday 12th November 2024

The Social Work Admin Service delivers administrative support to front line Social Work teams and managers within the Argyll and Bute HSCP. We have a FULL time, permanent Admin Support Worker vacancy within our Finance Team (West) which is ideally suited to someone with good organisational, IT and admin skills. This position is remote and can either be based in one of our Social Work offices or worked from home. Hybrid working is also available.

This position will, as part of the finance team, provide high quality finance support to the Social Work management team in regard to packages of care for those needing support within local communities.

The main responsibilities of this role include:

• Recording of care packages on the finance system
• meeting support
• Monitoring team Email mailbox enquiries
• Processing invoices and orders

Candidates for this role require to have:

• A good basic education
• Excellent IT skills including Microsoft office applications
• Experience of office administration
• Understanding of confidentiality and data security
• An internal system check undertaken in order to access Social Work databases. A PVG check may also be required where there is regular contact with service users.

The Social Work Admin Service as part of Argyll and Bute Council and the HSCP can offer opportunities for career progression, flexible working, training and development.

Our vision is: to deliver efficiency, quality and consistency, with a staff group that is flexible, skilled and motivated and committed to achieving Social Work Outcomes

Leadership Values:

COURAGE COMPASSION RESILIENCE

Service Values:

COMMITTMENT PROFESSIONALISM APPROACHABLE FLEXIBLE

This will be an office based post in Campbeltown Hospital for at least 6 months or until proficient at the job.

Interviews will be held on Tuesday 19th November at Campbeltown Hospital.

Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver is not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible.

Applicant should note that:-

• Happy to talk about flexible working arrangements.
• This post is not suitable for job share.
• The Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013, as amended, applies to this post.

To apply for this vacancy, please click on the Apply Now button at the top of this page.

If you would like clarification on any information contained within the vacancy advert and/or the job description you will require to speak with the recruiting manager, who is

Morna MacColl - Finance Admin Officer

Telephone Number: 01586 559032

Email: Morna.maccoll@argyll-bute.gov.uk

Please note that you cannot apply for this vacancy by contacting the recruiting manager, applications must be made by clicking on the Apply Now button at the top of this page.

Please also note that we do not accept CVs, only applications completed and submitted via the Apply Now button on this page.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about our commitment to this please visit Equality & Diversity Policy

Proud member of the Disability Confident employer scheme