Total 1,444 Customer Service job vacancies in SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids

Customer Service/Operation Officer

Requirements

•             Fresh graduates are encouraged to apply

•             Good communication and interpersonal skills

•             Ability to multi-task, prioritise and manage time effectively

•             Proficiency in relevant software applications and data entry.

Responsibility

•             To efficiently handle inbound and outbound customer message inquiries.

•             To be constantly guided by company's service standards.

•             Ability to resolve customer issues promptly and effectively.

•             Effectively manage large numbers of message

•             Accurate data entry skills for maintaining records and tracking shipments.

•             Follow communication procedures, guidelines and policies

Benefits

• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Medical Claim
• Increments to upgrade your basic salary & improve your lifestyle.
• Working hours 8:30am - 6pm (Monday to Friday)

客戶服務/營運官

要求

• 鼓勵應屆畢業生申請

• 良好的溝通與人際溝通能力

• 能夠同時處理多項任務、決定優先順序並有效管理時間

• 熟練相關軟體應用與資料輸入。

責任

• 有效處理入站和出站客戶訊息查詢。

• 始終遵循公司的服務標準。

• 能夠及時有效地解決客戶問題。

• 有效管理大量訊息

• 用於維護記錄和追蹤貨運的準確資料輸入技能。

• 遵循溝通程序、指南和政策

好處

• 年假和病假
• 獎金
• KWSP 與 SOCSO
• 醫療索賠
• 增加您的基本工資並改善您的生活方式。
• 工作時間 上午 8:30 至下午 6:00（週一至週五）

Job Highlights

• Competitive Salary Package
• Incentive

Main Purpose of Job:

The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

Job Description:

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• Re act as a reminder to remind customer regarding the payment due date
• Response customer request based on the customer requirement
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
• Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement:

• Minimum SPM, STPM, Diploma or Degree Holder.
• Fresh graduate are encourage to apply.
• Good communication in English & Malay
• Well knowledge of PC and proficiency in MS Office
• Listening skills to empathize and listen to other person’s ideas
• Persuasion skills in order to move others into positive action, attitudes and behavior
• Ability to handle & manage stress

Additional Information:

• Working Day: Monday - Saturday (6-day work and selected candidates will be entitled for one rest day and off day on alternate basis)
• Working Time: 9 a.m. - 6 p.m.
• Incentive provided if meet KPI

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance

• To ensure Easy Payment Product Sales & operations are functioning well.
• Maintain a good level merchant servicing.
• To monitor merchant sales performance, identify and develop new account. Merchant servicing, handle & follow up merchant’s complaints & feedbacks.
• Active engagement with the merchant.
• Conduct training to new merchant. o create and build up good relationship between organization and merchant to create loyalty business partner.
• Monitoring sales claim and ensure no sales claim expired.

Job Requirements

• Degree or Diploma holder in any discipline
• STPM/SPM with minimum 3 years related experience and with leading team experiences.

Skills Requirements

• Lesson planning skills to plan lessons by incorporating the key elements systematically.
• Presentation skills to deliver the content to participants.
• Able to communicate to all level and target audience.
• Listening skills to empathize and listen to other person’s ideas.
• Persuasion skills in order to move others into positive action, attitudes and behavior, ability to handle & manage stress.
• Good command of English and Bahasa Malaysia.
• PC literate.

Perks & Benefits

• Medical insurance
• Open culture

Duties include, but are not limited to:

• Performing assigned nursing care responsibilities, under limited to moderate supervision, including use of certain equipment, technology, and/or knowledge in procedures performed in the PACT and/or Sub-Specialty Clinics.
• Documenting obtained Vital Signs including pulse, blood pressure, respirations, temperature, and pain level.
• Completing clinical reminders for preventive health screening including mental health screening.
• Taking appropriate actions for positive reminders.
• Performing diabetic foot screening including visual screening, pulses, sensation, and nail clipping.
• Administering influenza, pneumococcal, tetanus, COVID-19, and other conventional vaccinations per protocol.
• Referring patients to appropriate resources including social work, dietitian, speech pathology, SAC, smoking cessation, and physical and occupational therapy after screening.
• Performing clinical measurements as routine or specific to clinic area needs/standards, including:
  • Glucometer measurements.
  • Neurological vital signs.
  • Performing EKG.
  • Performing pulse oximetry, bladder scanning, and post void residual.
• Adhering to standards of practice and safe technique in preparation and administration of medication.
• Procuring sterile and non-sterile specimen collections.
• Preparing equipment and administering Oxygen Therapy.
• Applying elastic bandage, hose, and 4-layer compression, as determined appropriate.
• Applying hot and cold non-sterile compresses.
• Applying sterile dressings and performing irrigations.
• Completing accurate encounter forms.
• Appropriately responding to and completes View Alerts.
• Recognizing and successfully cares for patients of different ages, including young adult, middle aged adults, and older adults, demonstrating understanding of how age affects the health care needs of patients.
• Participating in notifying patients of test results.
• Reviewing consults for designated clinics utilizing established protocols developed by the Clinical Service Chief. For consults that are more complex, refers these to Care Manager or provider in clinic.
• Other tasks as assigned including but not limited to, Teledermatology, site specific.
• Providing patient and family education regarding the patient's condition, procedures, and preventive health care; reinforcing health teaching and promotes healthy lifestyles. Exercising intermediate skill in influencing and communicating with unusually difficult patients under limited to moderate supervision.
• Maintaining precise adherence to basic principles of asepsis, safety, and universal precautions to provide a safe environment for patients, families, and employees. Incumbent possess knowledge of proper handling of instruments including cleaning and sterilization.
• Participating in training in the setup, use, reprocessing, and maintenance of their clinic/department specific materials/equipment leading to the initial competency and validation of ongoing competency at least annually.
• Providing supportive care to patients relative to:
  • Intake and admissions.
  • Handling referred patients from other VAMCs or Non-VA clinics.
  • Transferring of patients from stretcher to chair/stretcher/wheelchair. Application of restraints and protective devices, if absolutely necessary.
  • Transporting, escorting, and errand running within designated clinic to support continuity of
    patient care.
  • Providing instructions to patients on how to prepare for testing and/or procedures.
  • Reinforcing relative patient education activities.
  • Ordering stock medication and supplies.
  • Monitoring and maintaining inventory of stock and direct orders for specialty items as deemed applicable to the specific clinic(s).
• Collaborating with interdisciplinary team to support the development, implementation, and evaluation of the patient's plan of care.
• Utilizes the computer to access patient data to verify appointments, review progress notes, and short medication profiles.
• Ordering labs and/or looking up test results under specific clinic profile.

Duties include, but are not limited to:

• Performing assigned nursing care responsibilities, under limited to moderate supervision, including use of certain equipment, technology, and/or knowledge in procedures performed in the PACT and/or Sub-Specialty Clinics.
• Documenting obtained Vital Signs including pulse, blood pressure, respirations, temperature, and pain level.
• Completing clinical reminders for preventive health screening including mental health screening.
• Taking appropriate actions for positive reminders.
• Performing diabetic foot screening including visual screening, pulses, sensation, and nail clipping.
• Administering influenza, pneumococcal, tetanus, COVID-19, and other conventional vaccinations per protocol.
• Referring patients to appropriate resources including social work, dietitian, speech pathology, SAC, smoking cessation, and physical and occupational therapy after screening.
• Performing clinical measurements as routine or specific to clinic area needs/standards, including:
  • Glucometer measurements.
  • Neurological vital signs.
  • Performing EKG.
  • Performing pulse oximetry, bladder scanning, and post void residual.
• Adhering to standards of practice and safe technique in preparation and administration of medication.
• Procuring sterile and non-sterile specimen collections.
• Preparing equipment and administering Oxygen Therapy.
• Applying elastic bandage, hose, and 4-layer compression, as determined appropriate.
• Applying hot and cold non-sterile compresses.
• Applying sterile dressings and performing irrigations.
• Completing accurate encounter forms.
• Appropriately responding to and completes View Alerts.
• Recognizing and successfully cares for patients of different ages, including young adult, middle aged adults, and older adults, demonstrating understanding of how age affects the health care needs of patients.
• Participating in notifying patients of test results.
• Reviewing consults for designated clinics utilizing established protocols developed by the Clinical Service Chief. For consults that are more complex, refers these to Care Manager or provider in clinic.
• Other tasks as assigned including but not limited to, Teledermatology, site specific.
• Providing patient and family education regarding the patient's condition, procedures, and preventive health care; reinforcing health teaching and promotes healthy lifestyles. Exercising intermediate skill in influencing and communicating with unusually difficult patients under limited to moderate supervision.
• Maintaining precise adherence to basic principles of asepsis, safety, and universal precautions to provide a safe environment for patients, families, and employees. Incumbent possess knowledge of proper handling of instruments including cleaning and sterilization.
• Participating in training in the setup, use, reprocessing, and maintenance of their clinic/department specific materials/equipment leading to the initial competency and validation of ongoing competency at least annually.
• Providing supportive care to patients relative to:
  • Intake and admissions.
  • Handling referred patients from other VAMCs or Non-VA clinics.
  • Transferring of patients from stretcher to chair/stretcher/wheelchair. Application of restraints and protective devices, if absolutely necessary.
  • Transporting, escorting, and errand running within designated clinic to support continuity of patient care.
  • Providing instructions to patients on how to prepare for testing and/or procedures.
  • Reinforcing relative patient education activities.
  • Ordering stock medication and supplies.
  • Monitoring and maintaining inventory of stock and direct orders for specialty items as deemed applicable to the specific clinic(s).
• Collaborating with interdisciplinary team to support the development, implementation, and evaluation of the patient's plan of care.
• Utilizing the computer to access patient data to verify appointments, review progress notes, and short medication profiles.
• Ordering labs and/or looking up test results under specific clinic profile.

The Registered Nurse, Patient Aligned Care Team (PACT) duties include, but are not limited to the following:

• Completes face to face, telephone, and video assessments to establish nursing diagnoses as needed.
• Assesses, plans, implements, and evaluates care based on population specific components.
• Knowledge and ability to appropriately carry out assigned patient care based on the patients' conditions; to use judgment in selecting the appropriate order and sequence of procedures and treatments; and to accurately recognize, report and record relevant patient information.
• Ability to observe, identify and respond to the patient's needs for care, including medication, equipment-assisted care, and patient/family education.
• Providing health education and procedural teaching to patients and significant others.
• Perform procedures per established policies and guidelines.
• Influences care outcomes using effective communication and collaboration with members of the interdisciplinary team.
• Administering medicine per established policies and guidelines.
• Establishing priorities and making ethically-sound decisions to ensure safe patient care.
• Assisting the physicians during diagnostic and therapeutic procedures to promote optimal patient outcomes by team collaboration.
• Responding to emergency situations to promote optimal patient outcomes by recognizing changes in patient's health status.
• Performing diagnostic studies within the scope of nursing practice as ordered by the physician.
• Documenting patient data to ensure continuity in the provision and coordination of patient care.
• Collaborating with other health care professionals.
• Communicating with veterans and family members regarding veteran's care.
• Knowledge and understanding of human behavior, patient motivations and reactions to situations, and ability to appropriately utilize this knowledge in working effectively with patients, family members and other staff.
• Establishes constructive relationships with individual patients and their families to promote positive relationships and communication.
• Fosters an environment of respect for individual patient and family rights to privacy and dignity in all aspects of care delivery.
• May be responsible for charge nurse duties.
• Managing follow-up care.
• Acting as resource to others.
• Participating in continuing education, achieving/maintaining certification.
• Possess knowledge of unit level quality improvement indicators.
• Applies knowledge and actively participates in unit/program level quality improvement processes and initiatives.
• Provides excellent customer service according to ICARE values.
• Executes position responsibilities that demonstrate leadership, experience, and creative approaches in the management of complex patient care.
• Additional duties as assigned such as covering/float to other teams (Teamlet).

• Serve as an Administrative Support Assistant in any Field, District, or State/Center organization within the Bureau of Land Management (BLM).
• Perform a wide variety of administrative support functions and specialized duties each requiring a comprehensive working knowledge of special and/or complex subject matter, procedures, or practices.
• Serve as a principle point of contact on specific technical aspects or programs related to office administration, resolving non-recurring problems and issues.
• Provide advice and recommendations to management on improving administrative operations.

• Performs a variety of trade work including Carpentry, Plumbing, Painting, Water Treatment, Electrical, and Wastewater Treatment.
• Responsible for all aspects of water treatment, and water sampling to meets State and Federal permit requirements. Operates, maintains, and performs necessary repairs on a Membrane Filtration surface water treatment plant.
• Takes independent action when water quality falls below acceptable standards.
• Maintains treated water levels in the potable storage tanks. Ensures proper disinfection and operation of distribution. Gain and maintains a State of Michigan F-5 water treatment license.
• Inspects and performs necessary repairs on lift stations and wastewater collection system
• Assists with winterizing and de-winterizing water plants, wastewater plants, charging and draining intakes and distribution systems.

Evaluates patients, plans, establishes and executes a full range of treatment procedures designed to restore homeostasis to the individual patient or to enhance the adaptive capacities through the use of physical measures, exercises, manual techniques, activities, prostheses or assistive devices. Provides home programs as appropriate and involves significant others in this process. Physical Therapist may also conduct teaching activities for PT students.

Duties include but are not limited to:

• Receives the patient's referral from an appropriate physician or primary care provider and schedules the patient for evaluation and treatment in a timely fashion.
• Responsible for sole PT participation in the Patient Multidisciplinary Treatment Team.
• demonstrate skills in performing examinations and evaluations of individuals who have or may develop impairments, activity limitations, and participation restrictions related to conditions of the musculoskeletal, neuromuscular, cardiovascular, pulmonary, and/or integumentary systems while considering the effects attributable to unique psychosocial and environmental factors.
• Independently utilizes evaluation data to implement comprehensive patient treatment plans, involving patient/family/caregiver/Home Based Primary Care (HBPC) staff in goal-setting process if feasible.
• Independently modifies treatment plan and treat patients according to evaluative findings on an on-going basis to better meet short and long-term goals.
• Recognizes adverse reaction to treatment and initiates effective action immediately.