Total 44 Customer Service job vacancies in Nottingham, NG2 3AJ

Working as part of the Orthoptic/optometry team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Careflow and other relevant booking systems you will arrange follow-up appointments and update details accurately and efficiently. Youll have excellent communication skills and will deal appropriately with enquires both by telephone and in person.

KEY RESPONSIBILITIES Improving patient flow within surgery hours, increasing the time efficiency of appointments, and reduction of waiting times Reduce time spent by GPs on managing correspondence You will be expected to develop links with local GP practices, colleagues within the service and local communities to ensure delivery of integrated, patient focused care, demonstrating flexibility in the role and a caring attitude towards patients. Sorting clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc. Extracting all information from clinical letters that needs coding and adding to notes Arranging appointments, referrals, tests and follow up appointments of patients Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment. Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc. Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s) Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Professional Development Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Attend all relevant mandatory training Be aware of own professional boundaries and what to do when you have reached them Quality The post-holder will strive to maintain quality within the Practices, and will: Alert other team members to issues of quality and risk Work to practice protocols Apply infection control measures within local and national guidelines Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Be familiar in all mediums of communications such as email, tasks, telephone etc Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Communicate effectively to outside agencies

This is an exciting opportunity within the Orthoptic and Optometry departments, at the Queens Medical Centre covering the reception across a number of clinical areas, we have a full-time reception role available. The Clinic Receptionists core working hours are Monday to Friday 8.00am-5pm, however, these do vary to include one late clinic per week/one Saturday per month. You will have excellent customer service skills and be committed to providing a first class service to all our patients.

You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages and Careflow .

In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Working as part of the Orthoptic/optometry team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Careflow and other relevant booking systems you will arrange follow-up appointments and update details accurately and efficiently. You’ll have excellent communication skills and will deal appropriately with enquires both by telephone and in person.

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Working as part of the Orthoptic/optometry team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Careflow and other relevant booking systems you will arrange follow-up appointments and update details accurately and efficiently. You’ll have excellent communication skills and will deal appropriately with enquires both by telephone and in person.


This advert closes on Sunday 17 Nov 2024

Service Care Solutions are the leading recruitment agency for the Probation service nationwide. We are currently recruiting for a Probation Service Officer in Nottingham - Immediate Starts Available subject to security clearance!

LOCATION: Nottingham
HOURS: 37 hours per week
DURATION: 12 weeks ongoing
PAY RATE: £18 - £20.07 (DoE)

As a PSO, you'll be responsible for managing your own caseload of individuals on probation, ensuring they actively engage with the Probation Service and fulfill their unpaid work requirements. You'll work closely with our dedicated delivery team to place offenders in suitable community placements and provide ongoing support and motivation throughout their sentence.

This is a fast-paced role that offers excellent opportunities for career development and a chance to make a real difference in your community.

About You

We're looking for empathetic, patient, and resilient individuals who are committed to helping others. While a degree isn't essential, experience working with people facing social or personal challenges is highly valued. Excellent written communication skills are a must, as you'll be responsible for producing clear and accurate reports.

Key Responsibilities:

• Assess and manage the risk posed by offenders to protect victims and the public.
• Supervise and manage offenders subject to community sentences.
• Collaborate with other agencies to prevent crime and support victims and offenders.
• Ensure compliance with Probation Service policies and procedures.
• Provide case management support to offenders.
• Produce accurate reports and documentation.
• Conduct prison, home, or alternate location visits.
• Work in court settings, including completing reports and prosecuting breaches.
• Deliver and co-lead accredited programs.
• Carry out safeguarding duties in accordance with agency policies.
• Demonstrate pro-social modeling skills.

Essential Requirements:

• Prebious experience working as a Probation Service Officer

East Midlands Children and Young Peoples Sexual Assault Service (EMCYPSAS) Crisis Support Worker – 30 – 40 hours per week – FTE £25,988 (Pro-rata) – Permanent

Employed by Nott’s SVS Services, working in partnership with Nottingham University Hospitals Trust, this is an exciting opportunity to provide crisis support worker support to children, young people and their families who are accessing services at the Nottinghamshire Hub of the EMCYPSAS and across the East Midlands.



Location
Based at EMCYPSAS, Queens Medical Centre, Nottingham University Hospitals Trust and Notts SVS Services City Centre Head Office.



Some working from home is required.



Salary

FTE £25,988 pro rata for hours worked, with an additional £35.00 per on-call shift covered, with yearly cost of living increase (if applicable)

Hours of work
30 – 40 hours per week. Minimum of 4 shifts per week, including some evening and weekend shifts.

The role will cover a variety of shifts which will be agreed in advance monthly to cover the 24/7 rota.

The shifts will range from Monday to Sunday shifts with shift times including:

Monday – Sunday:

06:00-14:00 pm Mon-Sunday (QMC and Homebased)
14:00-22:00 pm (QMC and Homebased)
09:00-19.00 pm Monday-Friday (QMC Based)
09:00-17:00pm Saturday- Sunday (QMC and Homebased)
Sleeping overnight on-call 22:00 – 06:00am (homebased)

Job purpose
The experienced Children and Young Person’s Crisis Support Worker will provide sensitive, client-centered, non–judgmental support to survivors, aged 17 and under, of sexual violence. This will include providing advocacy support for clients during forensic medical examinations.

Responsibilities

To work as part of the initial response team of clinicians, forensic physicians, police officers and EMCYPSAS management team to deliver a high standard of service for clients referred to EMCYPSAS by the Police or who self-refer.
To be responsible for thorough forensic cleaning of the forensic suite following a forensic medical examination.
To provide cover for EMCYPSAS helpline and Email contacts, answering calls and responding to emails, acting as a first point of contact, providing information and support on topics relating to sexual violence to clients, families and carers and professionals who call the helpline or send emails and responding to the needs of clients who self-refer.
Essential experience, qualifications and skills

Evidence of relevant professional experience working with children and young people (CYP) in a supporting role.
Knowledge of issues experienced by children and young people and in particular in relation to sexual violence and safeguarding.
Experience of working in a multi-agency setting and partnerships working with a wide range of statutory and voluntary agencies.
Applicants who successfully pass the initial set questions will be sent an application pack. A completed application form, and a completed availability template, is needed in order to fully apply for this post.

If you are able to answer ‘yes’ to the following questions, you are welcome to apply:

Do you have experience working with children and young people in a supportive capacity?
Are you flexible and able to work a combination of the shifts detailed in the advert working a minimum of 30 hours per week?
Do you have experience of working in a multi-agency setting and partnerships working with a wide range of statutory and voluntary agencies?
Do you have a clear understanding of safeguarding?
When on-call are you able to be on site at the Queens Medical Centre within 60 minutes of receiving a call to attend?
Successful applicants will be subject to NPPVL2 Nottinghamshire Police Vetting and successful completion of the NUHT local induction and Crisis Support Worker induction programme.

CLOSING DATE: Monday 9th December 2024

INTERVIEW DATE: Tuesday 17th and Thursday 19th December 2024

Service Care Solutions are currently working on behalf of a local authority in Nottingham for a Finance Technician to join their team.

Location: Nottingham
Working: Hybrid
Salary: £18-£22 (umbrella/ltd)

Job Description:

• To provide an overall finance support/processing service to various clients in a flexible manner, ensuring that an effective, efficient and customer focused service is delivered within required KPI, PI and activity timescales.
• To work as part of a team using an adult care case management system for service users requiring direct payments, provider payments, deferred payments, residential and non-residential assessments.
• To ensure that the advice is interpreted and managed within local policies and national guidance to direct payments, provider payments, deferred payments, residential and non-residential assessments.
• To ensure that complex data management is provided on behalf of the local authority and falls within local policies and national guidance to process and maintain direct payments, provider payments, deferred payments, residential and non-residential
• To manage workload and prioritise tasks effectively and extract data to help support any service user complaints/requests (including SARS or FOI).
• Effectively communicate with outside bodies such as legal service organisations etc.
• To deal with routine correspondence and telephone enquiries of a personal and confidential nature pertaining to service user's financial details and the payments to service providers.
• To deal with daily incoming and outgoing post for the direct payments, provider payments, deferred payments, residential and non-residential assessments teams within agreed timescales and deadlines.
• To work together with your colleagues in reviewing and updating procedures to improve quality and consistency.
• To maintain effective working relationships with Lincolnshire County Council staff, providers of services, service users, and other professionals.
• To maintain computer and manual filing systems.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

Service Care Solutions are working alongside a local authority in Nottingham for a Business Support Officer to join their team on a temporary basis. Please find a description of the role below

Salary: £14-£14.65 (Umbrella/Ltd)
Location: Nottingham
Hours: 37

Key Responsibilities:

• Work in alignment with defined business standards and processes, ensuring confidentiality and safeguarding of sensitive information.
• Provide advice and guidance on business processes and operational service issues to customers, business partners, and internal stakeholders.
• Manage, manipulate, and generate information across various areas such as finance, staffing, and customer service.
• Produce bespoke and detailed reports to meet specific business needs.
• Support financial processes including processing orders, resolving financial issues, reconciling accounts, and handling cash.
• Organize and manage meetings and events, including booking venues, issuing invitations, preparing papers, and taking minutes.
• Provide reception support, welcoming visitors, offering guidance, and handling basic inquiries professionally and efficiently.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

Contract Type: 2 X Fixed Term Contracts

Working Hours: 1 X 30 Hours and 1 X 37 Hours

Worker Type: Onsite Worker

Salary: Starting Salary is £24,790 (Level one) rising to £25,584 ‘pro rata for part-time’

Location: Martina Jackaman Centre, 62 Robins Wood Road, Nottingham, NG8 3LD

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

Care Workers at Level 1 implement Care Plans and report any concerns or reasons care plans cannot be followed, as well as monitoring care and welfare of citizens, recording accurate information on running records, communication books, care plans monitoring charts (e.g. weight monitoring, falls, etc.) and other written and electronic communications as required.

Care Workers at Level 1 are also expected to work and cooperate with other professionals, as well as citizens and their meaningful others, to ensure a shared approach to care and support and continuity of care and treatment.

This role will predominantly be working on a one to one basis, specifically with citizens who have learning disabilities, who may present challenging behaviours.

About You

The ideal candidate will have:

· Implementation of Care Plans and contribution to running records and daily monitoring forms;

· Ability to encourage and support citizens to achieve and/or maintain maximum independence, and to maintain contact with friends, family and community;

· Knowledge and understanding of the rights, needs and feelings of vulnerable adults from diverse social and cultural backgrounds;

· Ability to follow all instructions, policies, procedures and guideline

- A DBS enhanced check for a regulated activity is required for this post.

Please note that this role does not meet the relevant salary threshold criteria for Skilled Visa sponsorship, and therefore applicants requiring sponsorship are unable to apply.

You can find the job description for this post here

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Maria Chapman, via email at maria.chapman@nottinghamcity.gov.uk

Closing Date: 20th November 2024

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: TBC

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home

By applying to this job, you agree to our Terms & Conditions.

Proud member of the Disability Confident employer scheme

As a key member of our administrative team, you will be expected to undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team. You will be required to project a positive and friendly image to patients and other visitors, either in person or via the telephone. Part of your role will be to assist and direct patient in accessing the appropriate service or healthcare in a courteous, efficient, and effective manner. To perform all clerical & administrative duties: To provide efficient audio, copy typing & word processing service for Practice staff teams as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate & quality manner. Managing choose & book to make appointments, bookings & admissions as required including e-Referrals To establish &maintain filing and administrative systems so that written/computer information is easily accessible & secure. To retrieve medical records & assist the completion of medical/insurance records. File patient records & correspondence in patient medical records. To receive incoming & initiate outgoing telephone calls in order to facilitate timely & appropriate communications with others, taking messages and dealing with appropriate queries. Utilising Lexacom To maintain the computer clinic system in an accurate & secure manner. To assist with the gathering of statistics & information when required. To provide cover for members of the practice team in periods of sickness & annual leave. In liaison with the clerk responsible, maintain adequate supplies of office stationery in order to perform your secretarial duties.

We have an excellent opportunity for an experienced Joiner to join our team in Nottingham.

You will be joining the installations team to cover installation of Kitchens and Bathrooms including first and second fix. You will be installing, maintaining and repairing within void and tenanted properties.

Working within void and tenanted homes you will be providing an excellent customer service and delivering a high standard of work. This is a fantastic opportunity to secure sociable, full time hours Monday to Friday.

You will be working a standard 37 hour week with potential to take overtime. An immediate start is available. The hourly pay rate for this role is £20.82 Ltd (PAYE equivalent £17.75 Inclusive of holiday).

You will need;

• NVQ or City and Guilds in Joinery
• Basic Multi Trade Skills (Tiling, Plumbing, Painting, etc)
• Full UK Driving Licence & Own Transport

Please contact Lewis for more information on 01772 208 967 or email your CV to lewis.jackson@servicecare.org.uk

Business Support Assistant needed in Nottingham

The rate is £12.18ph PAYE

This is a temporary role

The reference number is: RQ1404565

The successful candidate will provide data entry support, including finance data. They will be responsible for maintaining spreadsheets and must be proficient in excel and word. They will be responsible for all general administration tasks and should have the ability to manage own workloads and prioritise tasks and adhere to deadlines. They will be handling sensitive data so must be compliant with GDPR regulations.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

To work as an effective member of the multi-disciplinary team assisting with patient care activities under the direct supervision of a Theatre Practitioner.Following appropriate training and assessment of competence undertake identified clinical and non-clinical duties.Please see the attached the Job Description and Person Specification for key duties and responsibilities.

An exciting opportunity has arisen for a dynamic forward thinking individual to join the established team in a busy Haematology Day Case and Outpatient Department. You will be part of a wider team of nursing staff, rotating through the department, including the outpatient clinic area, day case treatment area, apheresis area, and assisting with bone marrow aspirate procedures. The post will be based at the City Campus. The unit is open 8am-8pm Monday to Friday and Saturday 8am -4pm. The post holder will be expected to work Saturdays and bank holidays on a rotational basis.

Work as a member of the team providing a high standard of care to patients and their carers.

Deliver high quality holistic care to patients with the indirect supervision of a registered nurse.

Deliver efficient and effective care and communication between the multidisciplinary team, the patient, relatives and carers.

Following appropriate training, undertake venepuncture, cannulation, venesection, PICC line care and ECG recording.

Work within the apheresis department learning how to load kits, take blood samples and administration duties

Assist with Bone Marrow Aspirate procedures.

Participate in the effective running of the outpatient department, ensuring clinics are running to time.



NUH has a set of values and behaviors to improve the experience for our patients and our staff (We are here for you). This means that in undertaking this role the post holder is expected at all times to behave is a way that demonstrates commitment to the delivery of thoughtful patient care and continuous improvement

Our values are: Caring and helpful; Safe and Vigilant for our patients and colleagues; Being Clinically Excellent and driving innovation to meet the needs of our patients; Using our Resources wisely whilst; Providing Quality products, services and experiences for staff and patients

Following appropriate training and with the indirect supervision of a registered nurse, participate in the treatment of patients.

Be able to undertake full nursing observations accurately, and recognise the deteriorating patient

Act as the patient’s advocate ensuring that their best interests are met.

Using the competency framework, carry out basic nursing care of the patient and their daily activities and promote patient safety, comfort, privacy, dignity and confidentiality, reporting any change in condition to the nurse in charge.

Consider and effectively deploy available resources to achieve safe care.

Always act with regard for the privacy and dignity of the patient. Cooperate with and participate in research and clinical audit undertaken in the clinical area in order to carry forward the development of research based practice.

Use initiative in planning daily and weekly routines.

Carry out the role without the need for constant supervision and direction recognising limitations and seeking supervision when necessary.

Comply with all Trust policies with particular regard to the policies and procedures carried out in the event of maintaining staff and patient safety.

Report all accidents and untoward incidents to the nurse in charge of the area complete an incident form in accordance with Trust policy.

Report problems with equipment and facilities to the nurse in charge Be prepared to attend and undertake any necessary training, being aware of to develop oneself and to strive to increase personal knowledge.

Communication

Communicate effectively with the multidisciplinary team in order to promote efficient patient care.

Maintain accurate patient records.

Communicate with and provide support for patients’ relatives, carers and visitors.

Be aware of the need for confidentiality both within the written and spoken word and ensure correct storage of patients’ records at all times.

Liaise with other clinical areas as necessary for the coordination of patient care and the smooth running of the ward/unit/department.

Recognise the importance of personal contribution to morale.

Managerial

Support a culture of teamwork within the clinical area.

Collaborate with all members of the clinical area to ensure efficient running of the ward/unit/department.

Use resources effectively in order to provide quality patient care whist having an awareness of budgetary issues.

Supervise and support new non-registered staff.

General

Be aware of need for own personal development.

Contribute to making the clinical environment conductive to learning and development where individuals feel able to discuss ideas and action as well as showing initiative.

Participate in educational programmes.

Ensure completion of venepuncture and cannulation, picc line care and venesection competency packages.


This advert closes on Thursday 14 Nov 2024

Are you a care assistant looking for a job in Nottingham? Our client needs dedicated staff who would:
Help clients take prescribed medication
Assist clients with ambulation and mobility around the house or outside (doctor’s appointments, walks, etc.)
Assist clients with personal care and hygiene
Help clients with physical therapy exercises
Plan and prepare meals with assistance from the clients (when they are able)
Do the client’s shopping or accompany them when they shop
Perform light housekeeping duties that clients can’t complete on their own
Be a pleasant and supportive companion
Report any unusual incidents
Act quickly and responsibly in cases of emergency
If you are interested, apply or call 01133606571

*Immediate Starts Available!*

We are looking to recruit reliable, dedicated, and caring Healthcare Assistants to join our Agency!

We have immediate starts for experienced care workers to work within one of our care homes in Radcliffe, Nottingham.

The home specialises in all areas of care, such as;
- Age Related Illnesses
- Dementia
- Learning Disabilities
- Physical Disabilities
- Sensory Impairment

Your role will be to attend to any personal care needs, support mobility where required, completing daily activities with the residences to enhance their everyday.

Benefits of working with QS Care;
- Apply today, interview tomorrow
- Immediate starts
- Flexible Hours
- 24 Hour Support from our dedicated team
- Personal Development
- Career Progression

We are looking for someone who is passionate about care in all areas and willing to take on a challenge. Not every day in care is the same so you must be able to adapt to new situations.

you must have;
- A minimum of 3 months experience in a Care environment
- A DBS dated within the last 12 months or registered on the update service
- All relevant mandatory training up-to-date and ideally certificates to show for this or the facility to pay for these.
- A passion to make a difference
- Due to the location of the role, access to own transport is preferable

If you do not have a valid DBS and/or training, do not worry as we can help you with this. We are happy to offer online training available at a subsidised fee and the certificates are yours to keep!


Bank shifts available ongoing

You will be working Saturdays and or Sundays on the following shifts 08:00 to 14:00, 14:00 to 20:00 or 20:00 to 08:00 depending on the Clients requirements.

£12.00 per hour (SatandSun)