Total 122 Customer Service job vacancies in NG2 1AH

Job title: Clinical Deputy Manager

Location: Puttenham Hill House, Puttenham, Guildford, GU3 1AH.

Salary: Up to £52,000 per annum, Depending on experience.

Shift Pattern: Monday to Friday, but some flexibility will be required to conduct night visits or weekend working to support the team. **

18 hours on the floor - 3 x 6 hour shifts 7am-1pm. 22 hours supernumerary.

Contract: 40 hours per week.

Welcome Bonus- £2000 *

We make health happen.

Puttenham Hill House Care Home, managed by Ali, offers a warm and homely environment for its residents. With a dedicated team, many of whom have been with us for over 23 years, we ensure consistent and compassionate care. Our home is fully staffed, reflecting our commitment to providing the best possible support. Recently, we welcomed a new Wellbeing Coordinator who is focused on fostering strong community ties. Our "Feel Good Fridays" are a highlight, featuring educational and fun activities for both staff and residents. These include awareness days for conditions like diabetes and epilepsy, where everyone dresses in themed colours to show support, we are dedicated to making memories and fulfilling our resident's wishes, ensuring they enjoy a fulfilling and joyful experience at Puttenham Hill House. As a Clinical Deputy Manager, you'll lead our care team, ensuring high-quality care that addresses residents' comprehensive needs.

You'll help us make health happen by:

• You'll oversee and assist all aspects of nursing care/activities within the home.
• With the help of your team, you'll create and update individual care plans for our residents, maintaining clear, accurate and up-to-date medication records.
• It's imperative that the correct staffing levels are maintained through efficient management of rotas, you'll ensure adequate staffing is always maintained within the home.
• Drawing on your clinical experience, you'll provide day to day support and guidance to the team - promoting our residents' independence, choice, and dignity.
• You'll build lasting relationships with the residents and the people they care about, as well as caring about the home itself - fostering a sense of community.
• Creating and developing strong relationships with local partners, you will liaise with these partners, playing an important role in raising the care home's profile in the local area and beyond.

Key Skills and Qualifications Required:

• Registered Nurse: Must have a valid NMC pin and commitment to the NMC Codes of Conduct and professional development.
• Resident-Centric: Understands the impact of quality nursing care on residents' lives, promoting independence, choice, and dignity.
• Clinical Knowledge: Up to date with tissue viability, infection control, and care planning.
• Communication & Leadership: Able to build relationships, lead, mentor, and manage a team effectively.
• Time Management: Excellent at prioritising tasks and working efficiently as a compassionate team player.

Benefits for the role:

· Comprehensive Healthcare: 24/7 access to a variety of health services, including remote GP appointments, physiotherapy, and mental health support, with an annual allowance for Bupa healthcare products.

· Generous Leave & Perks: Enjoy 33 days of holiday, paid breaks, free meals during shifts, and free parking.

· Financial Support: Benefit from sick pay, a long service reward program, an interest-free travel loan, and Wagestream for early wage access.

· Professional Growth: We support your career with NMC pin payment reimbursement and a selection of Bupa pension plans.

· Wellbeing Focus: Take advantage of our parental leave schemes, Menopause Plan, and discounts at various gyms and fitness facilities.

· These bullet points highlight Bupa's commitment to the health and wellbeing of its employees, offering a supportive and rewarding work environment.



Why Choose Bupa?

At Bupa, we're more than just a health insurer and provider; we're a company with a heart and a clear purpose. Our commitment is to help people live longer, healthier, happier lives and to contribute positively to the world. We operate without shareholders, which means our customers always come first.

Our ethos is simple: be brave, caring, and responsible. These values guide us in all that we do, ensuring that we make a real impact on health and wellbeing.

"Bupa" stands for "Be you at Bupa." We celebrate individuality and diversity, understanding the significance of our workforce reflecting the varied communities and customers we serve. We actively seek individuals from diverse backgrounds and experiences, believing that a rich variety of perspectives makes us stronger and more effective in meeting our goals.

Join us and be part of a team that's making a difference every day.



*Should you be successfully hired into this role, we are pleased to be able to offer you a one-off Starter Bonus of £2000 as a thank you for deciding to join Bupa Care Services. The Starter Bonus will be paid to you in the next available pay run once you have completed four weeks' service and will be subject to deductions for tax and NI. T&Cs Apply.

** We will require some flexibility and shift patterns may be subject to change dependant on the needs of the business.

Training is delivered in the workplace and on block release to Remit’s Automotive Academy in Derby. There are a total of 18 x 1 week blocks over the 32 month programme. The costs of hotel accommodation, food and travel are met by the employer and there will be no cost to you.

You will also receive 1-2-1 support from your Development Coach to help you achieve:
• IMI Heavy Vehicle Service and Maintenance Technician Level 3

HMRC Customer Service Advisor - Telephony

Location: Nottingham, NG2 1NB

Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support. 

A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment.

This role will be a hybrid working role; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs.

An excellent package is offered, including:

• £13.04 per hour pay rate (equivalent to £25,082 FTE salary)
• Start dates available from June - September 2024 upon successful completion of government screening checks
• Assignment length up to March 2025
• Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
• Home-based working with all IT equipment supplied to carry out your role
• Working 37 hours per week, shifts will be Monday to Friday either 8am to 4pm, 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts.
• Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity.

Key Responsibilities:

• Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat.
• Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service.
• You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses.
• You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations.

What are we looking for?

• Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required.
• A can-do attitude and a real passion for supporting people.
• You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages.
• Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC
• Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK.

Training:

• You will receive 2 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you.
• Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks.

For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

** £11.88 PER HOUR ** POTENTIAL FOR HYBRID WORKING ** START DATE 15th July 2024 **
This is a fantastic opportunity to work with our exciting client and make a difference to their customers.

These 10 roles are initially for 3 - 6 months, with the potential to be extended.

Role Overview:
These roles are Contact Centre based, with the main duties of Customer Service Advisers answering customer queries relating to the Mental Capacity Act 2005 and about OPG's services. This includes powers of attorney and the supervision of court appointed deputies.
Advisers also play an important role by coaching and guiding our customers that are supporting vulnerable adults who have started to lose or have lost mental capacity. Therefore, it's important that Advisers have the ability to show empathy and understanding towards our customers.
Customer Service Advisers receive regular management support, and all members of the team work together to achieve our targets.
The work mainly involves communicating with our customers verbally by telephone but also in writing, and completing the related administrative work following each interaction with a customer. This includes updating our case management system, communicating and collaborating with colleagues across the business, among other tasks.

You will be working on the Contact Centre dealing with telephone calls for 6.5 hours per day. You will be the front face of the OPG on the contact centre, so experience of dealing with a range of customer services queries, so experience of working in a contact centre role would be preferable. You will be protecting, serving our vulnerable customers dealing or signposting their queries to relevant departments, so it is imperative that you have a good skills in dealing with customers and the public.

There are three breaks built into the day and extensive training will be delivered to these individuals to deliver the front face of the OPG.

Key Responsibilities:
* Supporting and contributing to the aims, objectives and performance of the Power of Attorney Services department to ensure delivery targets, as set out in the Business Plan, are met
* Promote a culture of excellent service delivery and continuous improvement. Comprehensive training is provided
* Answering customer queries by telephone in a contact centre environment
* Escalating customer queries and requests to other teams where appropriate
* Inputting and updating data on our IT systems
* Making and answering telephone calls with internal and external customers
* Responding to written correspondence received via post or email.
* Attending and contributing to team meetings
* Collating, analysing and formatting data and information
* To act as a point of contact for the customer, dealing with telephone enquiries and correspondence in a professional and courteous manner.

Essential Skills:
* Excellent communication skills both written and verbal
* Experience dealing with customers
* Experience of working in a compliance environment
* Attention to detail and good data entry skills
* Ability to remain calm and professional at all times

The roles are subject to passing a clear standard DBS and a full 3 years referencing
Please apply online with your current CV in WORD Format

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

Business Support Assistant needed in Nottingham, £11.59ph PAYE - Reference: RQ1299113

A motivated individual is required for an office administration role in a busy office which includes: Mail opening and scanning, booking travel requests, entering payment data and issuing travel/concessionary passes, application processing.

This role is completely office based

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.

Training is delivered in the workplace and on block release to Remit’s Automotive Academy in Derby. There are a total of 18 x 1 week blocks over the 32 month programme. The costs of hotel accommodation, food and travel are met by the employer and there will be no cost to you. You will also receive 1-2-1 support from your Development Coach to help you achieve: • IMI Heavy Vehicle Service and Maintenance Technician Level 3

We are looking for experienced Domestic Plumber to join our clients Repairs Team covering South London on a Permanent basis.

We are looking for someone to ensure an excellent Plumber repairs service to residents with an aim to complete all jobs on a first visit. You will be visiting clients homes in South London order to carry out repairs that have been called in.


The post available is

1. Multi skilled plumbing as a core trade. Carrying out repairs and maintenance for properties in the area. Detecting leaks, repairs to soil stacks, drain pipes etc.

In order to apply you will have.


* excellent customer service skills
* Full UK Drivers Licence.
* Be reliable, thorough and able to meet deadlines
* Be self-motivated, assertive and confident

Benefits Package.

• Market competitive salary reviewed annually.
• Ongoing Training and promotion prospects
• Discounts on services.
• Company Van

If you have the skills mentioned above I am keen to speak to you to discuss the role in more detail.
Call me on 01772208967 or email me on john.neary@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know anyone who would be perfect for this role and they are placed into work you receive £250 once they have worked a certain length of time.

We have a vacancy for an Electrician to join our Direct Services team covering Croydon and surrounding South London on a Permanent Basis.

This is a full time, (40 hours per week) Monday to Friday 8am to 5pm

The role

We are hiring for an experienced Electrician to provide maintenance service to residents.
You will carry out day to day electrical repairs to our properties, emergency call-out on a rota with others electricians.


Essential

In order to be considered you will need to be Qualified to the 18th edition BS 7671; 2018 as a minimum.

We are registered with the NICEIC and would require you to have experience in filling out the necessary certificates as the role demands upon completion of works, as such you will be able to produce Certificates in this format.


Key Responsibilities:

* Install service and maintain appropriate systems and appliances in commercial and domestic premises as well as carry out programmed maintenance and servicing in commercial and domestic premises.

* Conduct relevant, testing, safety inspection reports, electrical certification, fault finding and remedial works.
* Ensure all works are carried out in line with company procedures and policies, Health and Safety, control of hazardous materials, in line with COSHH regulations and PPE.

* Ensure the company vehicle meets the company standard by keeping it in clean condition, ensuring regular maintenance checks are undertaken and any necessary records and stock are maintained.

Essential Qualifications:

* City and Guilds 236 Pt 1 & 2 (or NVQ Level 3).
* 18th edition BS 7671
* Full UK Driver License.

Benefits Package

• Competative Salary reviewed Annually.
• Tools / Training
• Own Van
• Discounts on goods and services.

If you are interested in applying for this role or if you would like information about any roles in your area please call John on the number provided, or by applying direct to this advert.



Service Care Solutions also offers a £250 referral bonus! So if you know anyone who would be perfect for this role and they are placed into work you receive £250 once their probationary period has been completed.

Registered Nurse

Puttenham Hill House Care Home, Off Hog's Back, Puttenham, Guildford, GU3 1AH

£20.81 - £24.06 per hour with Paid Breaks

£1.50 per hour Weekend Enhancement

£2 per hour Overtime Enhancement

Permanent (Full Time, Part Time & Bank)

7am to 7pm OR 7pm to 7am

Welcome Bonus: £1000*



We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

We'll train you on all aspects of our new digital care, which is transforming how we work, making things easier and letting you focus on clinical excellence and care for our residents.

You'll help us make health happen by:

• Taking responsibility for the well-being of our residents and making sure their physical, emotional and social needs are met
• Coaching and guiding the team, providing formal and informal teaching programmes for colleagues and other care professionals
• Carrying out assessments and developing, implementing and evaluating individualised care plans for each of our residents
• Monitoring work areas and practices to ensure they are safe and conform to the relevant standards, policies and legislation

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support - all available via one phone number 24/7
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Free meal on every shift
• 28 days holiday
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• NMC annual pin payment (£120) reimbursed
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

*Benefits available to permanent employees*



Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

*Should you be successfully hired in to this role, we are pleased to be able to offer you a one-off Starter Bonus of £1000 as a thank you for deciding to join Bupa Care Services. The Starter Bonus will be paid to you in the next available pay run once you have completed four weeks' service and will be subject to deductions for tax and NI. Ts &Cs Apply.