Total 80 Customer Service job vacancies in M1

Package Description:

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: helping the people we support celebrate along the road to a brighter future.

Whether that’s helping people to live independently, or creating spaces to learn, work and play, you’ll be making sure adults with disabilities or complex health needs have a chance to thrive, right in the heart of their local communities.

We are looking for Bank workers to work across several Children’s Residential Homes across Greater Manchester

The Together Trust is one of the North West’s leading charities, offering individual care, support, and education to hundreds of Children, Young People, and Adults each year. We are a not-for-profit charitable trust, so every penny goes back into benefiting the people that we support.

You will be working in a caring home environment with the wider team under the leadership of the Registered Manager, nurturing, and supporting the young people providing them with all the care, love and support that they would receive as if it was their family home.

Hours: Various Hours – Full flexibility required.

Salary: £12.01 per hour (weekend rate is £15.01 per hour).

Bank Holiday paid at Double Time

Possibility of additional sleep-in payment of £96.

Locations: We have services across Bolton, Salford, Manchester & Stockport

About you...

Are you a student training in the care sector, looking for some paid work experience?

Do you work in care already and are you looking to earn some extra money? Or are you a student or a teacher looking for some work during the holiday?

Or are you new to the care sector and want to get some paid experience?

You will complete our full training induction programme, be given constant support working within our residential homes and be committed to our values and be flexible in your working week. We will give you some great opportunities to learn and grow within your career.

Job Description

Our work wouldn’t be possible without our incredible team of staff and volunteers who are positive role models to the people we support.

The Together Trust is an organisation driven by its values and desire to see meaningful change - the people we support really are at the heart of everything we do.

We want you to grow and develop - so we’ll support you to shape the career that you want to have.

We can’t promise a job with us will be easy. But what we can say is your work will be filled with meaning.

A job at the Together Trust is more than just a job. Together we’ll change lives.

The Together Trust are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. It is a commitment we expect and require from all our staff and volunteers. All Successful applicants will undertake stringent recruitment checks including an enhanced DBS.

This role will require additional mandatory training before you can start. If successful, you will be supported by L&D to complete the training you need.

How it works…..

We are looking to build a team of bank staff to support the children and young people we care for in our residential services.

We have Residential services in Bolton, Salford, Manchester and Stockport, providing short and long-term support for children and young people who have experienced trauma and difficult beginnings, young people with learning disabilities and autism and young people with harmful sexual behaviour.

You will be motivated and flexible, passionate about supporting the people who access our services.

You should have some experience in working within a similar environment or the desire to kick start a career with us.

You will encourage our young people to develop confidence, self-esteem and essential life skills. As part of our team, you will work hard to empower and help them break through barriers and experience a range of varied opportunities and activities and assist permanent staff teams with duties. You will be open to completing personal care as well as general support work.

Working for Together Trust

Every day is different at Together Trust, and you’ll be empowering people to live the best life possible. Plus, you’ll be supported by an understanding team and a charity that values and cares for you.

For more information about the benefits we offer, please see the documents attached below.

We're a Real Living Wage employer

Together Trust has committed to paying all staff a significantly higher wage than the government minimum. By officially registering as a Living Wage employer, we are showing our commitment to our employees, now and in the future.

Apply now!

We welcome applications from those with a right to work in the UK. We do not currently sponsor overseas staff.

We may remove this vacancy prior to the expiry date if a suitable candidate is found therefore early applications are encouraged.

Shortlisting will take place throughout the duration of the advert as we are seeking more than one individual.

An opportunity to join our family where work is a pleasure.

Location: A two-minute stroll from Manchester Piccadilly train station brings you to the door of the luxury 61-bedroom hotel in Manchester city centre, housed in a 19th century textile factory.
This city centre location gives our employees the experience of working in a quality led-hotel in the hustle and bustle of a major city.

SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team.

Send us a Whatsapp message with FAMILYFIRST to +44 7782 822774 to find out more, chat to us and apply (or apply the normal way, whichever works best for you!)

Hours: Full time or part time – We are flexible and want work to fit your plans too, so let us know what you are looking for

Role: As part or our team, we welcome your passion, natural warmth and humour to ensure our guests have an amazing experience every time. We’re seeking friendly, warm and cheerful individuals who are happy to work together as a team and, importantly, want to have fun. We welcome candidates who are new to the industry as well as experienced ones - what matters most to us is that you have a positive and engaging personality, you are self-motivated and enjoy the buzz and excitement of a busy hotel atmosphere.

To say thank you, we have many perks:

• Competitive pay – We are proud that everyone who joins our group gets a competitive a rate of pay, irrespective of age, plus you get service charge and tips on top.
• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
• We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• We sustain you physically too, meals when you are on duty are free.
• Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.

About our family of hotels

We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.

Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.

We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station – to see the whole group, take a look here www.brownswordhotels.co.uk

One click apply to become part of our family that works hard & plays hard too, inspires and supports each other and has a load of fun along the way.

Here at Sugarman Health and Wellbeing, we are looking for a passionate and caring candidate, who are willing to provide care that promotes independence and giving the client the best quality of life. This client is very ambitious, and are looking for somone who are very outgoing, inspiring, and with a good sense of humour.

• Role: Live In Care Assistant
• Location: Manchester
• Shifts: 2 weeks on, 2 weeks off
• Monday to Sunday
• Contract: Full Time
• Speciality: Complex Care
• Start Date: ASAP on completion of recruitment process
• PPE Provided

You would become an essential part of the existing part of the existing care team in this fufilling and rewarding role.

Theory and practical trainign will be provided to ensure you have the correct skills to support this individual. This is an amazing oppurtunity in order to learn and expand your knowledge with new care skills, to help develop your career and experience exciting new oppurtunities.

Benefits working for Sugarman Health and Wellbeing:

• Enhancing the Service Users quality of life
• Ongoing training and development oppurtunities
• Ongoing support from other carers, the Nurse Care Manager, and Registered Manager.
• Weekly Pay
• Paid via PAYE or Umbrella
• Holiday Pay (PAYE)
• Lucrative refere a friend scheme *Terms and Conditions Apply*

What are your duties as a Healthcare Assistant in this package?

• Able to support in Moving and Handling & Personal Care
• Support and maintain all clinical needs
• To be respectful and maintain professional boundaries
• Someone who will go above and beyond for the Service User and staff involved in the package.

Requirements:

• A minimum of 6 months proffessional care experineces
• The right to work in the UK and have the correct documentation for this
• A full enhanced DBS
• An up to date CV with full working history

Interested in applying for this role?

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHWC

Your new company
Hays are recruiting for a temporary Customer Support Administrator. This role is a temporary position until the end of the year Dec 2024 to help out with an administration project. Manchester City Centre, fully office based.
Your new role
You will be responsible for full administrative support, handling customer enquiries regarding account administration, handling payments, technical support, financial support. The role will involve a high level of data support, searching accounts, logging information, sending emails and letters, scanning information and any other duties required via the wider team.
What you'll need to succeed
You will have previous experience in a similar role, you will have excellent IT skills, strong attention to detail, you will be able to follow processes, you will be efficient and able to start work at short-notice. You will be able to commit to a project until the end of the year Dec 2024.
What you'll get in return
This role is immediate starting, excellent business and working conditions. Competitive pay, opportunity for extension of assignment performance and business needs dependent.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
This well-established and successful organisation is seeking some temporary administrators to support an ongoing project.
Your new role
You will be responsible for inputting customer data onto the internal database, updating customer records, contacting customers to update their details and chasing for any missing information. You will also be supporting the team with any ad-hoc duties needed by the team.
What you'll need to succeed
Your previous experience within administration and data entry will help you succeed. You're immediately available for work and can access the office in Manchester City Centre 5 days a week. You have great attention to detail and are well-organised. You're a good communicator, with great written and verbal communication skills.
What you'll get in return
You will receive an excellent rate between £12.50 - £13 per hour, plus holiday pay. You will be working for a well-known and established organisation where you will go through some excellent training and have the opportunity to develop your skills.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The Diagnostics Team support Integrated Care systems to deliver the diagnostics transformation, specifically supporting network formation, review of clinical pathways and implementation of Community Diagnostic Hubs. The overall objective of the team is to improve outcomes and access to Diagnostics ensuring earlier diagnosis and connected patient records.

This role will provide programme and project management support to the Senior Diagnostic Transformation Managers as well as the wider NW Diagnostic Team, Senior Managers, Directors and stakeholders.

The post holder will work as part of a team in delivering an efficient and effective administrative support to the senior members of the team.





Key Responsibilities will include:
• Undertaking all administrative duties sorting and prioritising emails from the NW Diagnostic mailbox where required and distributing as appropriate.
• Managing the NW Diagnostic electronic diary for the team, including arranging and changing meetings prioritising these as appropriate.
• Organising and planning events and meetings as directed, providing all necessary supporting materials and papers
• Plan and co-ordinate appointments , including rearranging and prioritising as appropriate.
• Organise travel arrangements for the wider team, booking rail and accommodation in line with policy
• Prepare agendas, take minutes, track and follow up on actions and distribute notes of meetings.
• Purchase orders and invoices on Oracle.



The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on theGovernment website.

In response to the Carter Reviews diagnostics work team was introduced, however following the Mike Richards review further investment was secured to increase the team size to manage the increased outputs for Diagnostics including delivery of Community Diagnostic Centres as well as the diagnostic pillar transformation. This role is part of the newly expanded team.

The Diagnostics Team support Integrated Care systems to deliver the diagnostics transformation, specifically supporting network formation, review of clinical pathways and implementation of Community Diagnostic Hubs. The overall objective of the team is to improve outcomes and access to Diagnostics ensuring earlier diagnosis and connected patient records.

This role will provide programme and project management support to the Senior Diagnostic Transformation Managers as well as the wider NW Diagnostic Team, Senior Managers, Directors and stakeholders.





Please see attached JD for more details.











This advert closes on Thursday 7 Nov 2024

In response to the Carter Reviews diagnostics work team was introduced, however following the Mike Richards review further investment was secured to increase the team size to manage the increased outputs for Diagnostics including delivery of Community Diagnostic Centres as well as the diagnostic pillar transformation. This role is part of the newly expanded team. The Diagnostics Team support Integrated Care systems to deliver the diagnostics transformation, specifically supporting network formation, review of clinical pathways and implementation of Community Diagnostic Hubs. The overall objective of the team is to improve outcomes and access to Diagnostics ensuring earlier diagnosis and connected patient records. This role will provide programme and project management support to the Senior Diagnostic Transformation Managers as well as the wider NW Diagnostic Team, Senior Managers, Directors and stakeholders. Please see attached JD for more details.

Join us as a Customer Service - Personal Banker in Manchester

• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
• We’ll look to you to proactively find ways to continually enhance our customer banking experience
• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquires and transfers
• Helping customers to understand the different ways they can bank with us and the range of services we can offer
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

The skills you'll need

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
• Strong interpersonal skills and the ability to work well as part of a team
• The commitment to develop new skills and responsibilities

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.

Hours

• Full time – 35 hours
• 6 month fixed term contract
• You’ll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

How we'll reward you

Salary: £24,750 per year (pro rata for hours worked)

You’ll join on a competitive salary of £24,750 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) – you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

Your new company
This manufacturing company is seeking a Customer Service Coordinator to join their team due to the growth and success that they're having.
Your new role
You will be responsible for providing excellent customer service, including processing customer orders, handling customer queries and complaints, providing quotes, liaising with suppliers, dealing with deliveries and more. You will also be liaising with various internal departments and building effective relationships.
What you'll need to succeed
You must be fluent in another European language, e.g. French, Spanish, German, Russian, Italian, etc. for this role. Your previous experience working within a manufacturing environment and within customer service administration will help you succeed in this role. You will also be able to access the office in Middleton. You will have excellent customer service skills, along with excellent attention to detail and organisational skills. You're a team player and have a brilliant work ethic.
What you'll get in return
You will receive an excellent salary of £25,000. Hybrid working is also available after you have gone through their training programme, and after around 3 months, you will be able to work from home 2 days a week. Other benefits include a great holiday allowance, pension, private healthcare and much more.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Mechanical Field Service Engineer

UK

£38,000 - £42,000 (OTE £55K)

Permanent Full time

Working with a well-established engineering company who provide products and services for the carton, corrugated, flexible, narrow mid-web and digital packaging industry, throughout the UK, Ireland, and Scandinavia. They are looking for a Mechanical Field Service Engineer to join the team.

Key Responsibilities – Mechanical Field Service Engineer

Field Service Technicians are responsible for ensuring that our customer's machinery and equipment remain at optimum performance. The successful candidate will provide on-site mechanical support, including the repair and installation of new machines, relocation of existing equipment, customer training, preventative maintenance, ordering parts necessary to perform installations and repair, troubleshooting problems and proactively recommending the necessary service and maintenance programmes.

Qualifications & Experience – Mechanical Field Service Engineer

• Candidates will ideally be qualified HNC, HND or degree level within a relevant. Engineering discipline or have successfully completed an engineering apprenticeship.
• Minimum of 2 years' experience in maintaining and repairing purpose-built machinery.
• Strong analytical skills and attention to detail.
• Understanding of mechanical drawings and systems.
• Ability to diagnose faults and make recommendations of improvements.
• Ability to work alone and under pressure.
• Ability to communicate in all situations at all levels of an organisation.
• Full UK driving licence.

Benefits - Mechanical Field Service Engineer

• 25 days holiday + purchase and sell holidays.
• 4.5% pension contribution/Company match.
• Private Healthcare.
• Company loyalty reward after 2 years, 5% of monthly salary.

For more information on this role, please contact Harry on 01453 829778, or send a copy of your CV to harry.waller@omegaresource.co.uk

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Electrical Field Service Engineer

UK

£40K - £44K (OTE £60K)

Permanent

Working with a well-established engineering company who provide products and services for the carton, corrugated, flexible, narrow mid-web and digital packaging industry, throughout the UK, Ireland and Scandinavia.

You will be providing timely and efficient machine repairs, installations and upgrades for customers.

Key Responsibilities – Electrical Field Service Engineer

• Repair and installation of new machines
• Relocation of existing equipment
• Customer training
• Preventative maintenance
• Ordering parts necessary to perform installations and repair
• Troubleshooting problems
• Proactively recommend the necessary service and maintenance programmes

Qualifications & Experience – Electrical Field Service Engineer

• HNC or equivalent in Electrical Engineering
• Ability to diagnose faults and make recommendations in customer environment
• Ability to communicate effectively with the customer
• Full UK drivers License
• Strong analysis skills and attention to detail
• Strong communication and interpersonal skills
• Ability to multi-task in a dynamic environment

On offer

• Up to £40K - £44K (OTE £60K)
• 25 days holiday + purchase and sell holidays
• 4.5% pension contribution/Company match
• Company Car
• Private Healthcare
• Company loyalty reward after 2 years, 5% of monthly salary
• 1st months training is at the HQ based in Switzerland
• Working 1 weekend in 2

For more information on this role, please contact Harry Waller on 01453 829778 or send a copy of your CV to harry.waller@omegaresource.co.uk

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Do you want to play a key role in shaping the future of travel in Greater Manchester? Are you passionate about leading and inspiring your team to deliver excellent customer service? Do you recognise the value that customer engagement can play in connecting with customers?

Your role

In your role you will manage and co-ordinate the work of the team, ensuring performance is achieved in line with our procedures and KPIs. There will be a particular focus on developing the team so that new processes and skills can be absorbed into the day-to-day operation. It will also involve being involved in new and exciting projects that will result in the service we’re providing to our customers continually improving.

You’ll need to be able to work flexibly on a rota system between 7am and 8pm Monday to Friday and 8am to 8pm at weekends and bank holidays. This role comes with 12.5% shift allowance.

For more info see Job Profile and rota below.

Who we are?

It’s a really exciting time to be joining Transport for Greater Manchester. As a Customer Support Team Leader, you will form part of the management team for the Customer Contact Centre. The contact centre deals with customer engagement via a range of communication channels and are the first point of contact for customers and stakeholders and handle all enquiries and applications. This includes the processing of all concessionary travel passes in Greater Manchester, as well as handling enquiries relating to concessionary travel, journey planning, ticketing, cycling enquiries and memberships and demand responsive transport. We’re also be at the beating heart of all enquiries relating to bus franchising.

What you’ll bring

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

You will live and breathe our core values of Deliver, Adapt and Care and to be successful in this role you’ll have experience of managing a high performing, engaged team in a customer service environment. With a proven track record of people development through the implementation of coaching, mentoring and quality assurance processes, you will have excellent verbal and written communication and organisational skills and demonstrate strong people management skills.

If you believe you have the skills and experience and would like to be part of a friendly and dynamic team with a varied skill set who provide friendly and efficient customer service and advice, we would really like to hear from you!

What we can offer

A fixed term role until 31st March 2025 with a salary of £39,360 - £43,817 per annum depending on experience, plus 12.5% shift allowance per annum depending on skills and experience.

At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process.

Our benefits include:

28 days holiday per annum (plus bank holidays)

Flexible and hybrid working options to promote and support a good work/life balance

Free bus, rail or Metrolink travel to and from work within the Greater Manchester boundary

Local Government Defined Benefit Pension Scheme which includes life cover of 3x your salary and options to increase your pension contributions

Commitment to learning and personal development and upskilling with reimbursement of professional fees, where essential to the role

We promote good physical and mental health and can provide additional support to staff via our employee assistance programme when required

What’s next?

If you see yourself as part of this team and have the skills and experience, we are seeking, we’d really like to hear from you. When completing your application, please ensure that you provide clear examples against the criteria questions, all appointments will be based on merit.

Please be aware that we may close the vacancy early if we receive a high volume of applications.

TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.

For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.

Please note we may close the advert early if we receive a high volume of applications.

NOTE TO AGENCIES we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.

Customer Support Team Leader Job profile
Customer Team Manager Rota

Role overview

We’re searching for an incredible Customer Service Executive - Property (Assistant Property Manager) to join our team on a fixed
term 12 month contract! You will act as the first point of contact for the team’s enquiries in a fast paced, reactive environment,
ensuring a first class experience is delivered.

What do we offer?

• We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers
Friday, enhanced sick pay, study support, cash plan and much much more!

• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at ub!




What will you do?

Property Management

• To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with
budgets, service level agreements and regulatory requirements

• To act as the first line for all customers, dealing calmly and confidently with reactive issues, following them through to
resolution (or escalating as appropriate).

• To receive, review and feedback key concerns from weekly property inspections carried out by onsite staff, with the
appropriate follow-up.

• To work in partnership with the PM in the delivery of day-to-day planned, reactive and cyclical maintenance and any works,
acting as the daily point of contact for contractors.

• To support residents on site with their queries such as noise and ASB complaints, seeing issues through to resolution,
liaising with third parties as required.

• To co-ordinate the processing of insurance claims in a timely manner.

• To effectively manage the site service schedule and planned maintenance schedule in line with required works and statutory
compliance requirements.

• To ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations
including RICs, TPI as well as all compliance and Health and Safety regulations

• To support key processes such as section 20’s, with oversight of enquiries such as contract renewals, utility renewals,
insurance claims and renewals, H&S reports and accompanying actions.

• To provide information for Management Information Packs and work with the Legal and Compliance team for Leaseholders and
Solicitors prior to the sale of a leasehold property, responding to customer enquiries as required.




Customer Partnership

• To build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of
quantifiable customer satisfaction.

• To liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the
highest standards and expectations are fully met.




Financial Management

• To manage all works and spends in line with budget, maintaining close oversight and control.




What are we looking for?

• Experience working within a fast paced customer service environment

• Residential property management experience is hugely advantageous, but not essential.

• ARLA qualification (desirable)

• Knowledge of principles of customer service excellence.

• Strong organisation skills and the ability to manage multiple and often conflicting deadlines.




We’re not your usual property company. We’re the North West’s leading property managing agent!




At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential.

So, what do you say – interested?




Don’t meet every single requirement? Don’t count yourself out just yet. Studies have shown some individuals are less likely to
apply to jobs unless they meet every single qualification. At ub we are dedicated to building a diverse workplace based on merit,
great work ethics, and character.




So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job
description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We are an equal
opportunity employer so we invite applicants to contact us to identify any additional support you may need during the recruitment
process.




Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

Prestigious opportunity within a pioneering technology team, for an experienced Application Support Engineer with knowledge of either the housing sector or delivering systems migrations. Dedicated to a large scale digital transformation and systems migration, this is a hybrid role with offices in Manchester and Merseyside.


As one of our Applications Support Engineers you will be responsible for:-

• Systems support 2nd line & 3rd line support for all supported applications.
• Systems and service development, delivering new functionality and carrying out upgrades to existing solutions.
• Work to continually develop and improve the effectiveness and quality of service provided to other business areas and to continually build on operational relationships.
• User Support delivering face to face and remote technical support to colleagues, and contributing towards documentation of processes.
• Liaising effectively and professionally with external support teams in the restoration, improvement and implementation of business system applications.
  
  

If you possess a combination of some of the following skills, then LETS TALK!

• A detailed understanding of business applications.
• Ability to communicate ideas and concepts in a clear and logical manner
• Excellent problem-solving skills, and able to collate evidence quickly to diagnose problems and implement solutions.
• A desire to learn and succeed within a support environment across many applications.
• Understanding of the environment and practises of the housing sector.
• Familiar with systems migration and integration

In return, you will be rewarded with 32 days holiday plus bank holidays, and a contributory pension scheme up to 10% within a flexible working environment.


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your role:

• This role will provide project support to GMCA’s Investment Team, by providing timely and accurate administration support to various team members, programmes and projects. The role will initially focus on providing administrative support across the Housing and Investment Funds but will have the opportunity to be involved in various projects across the team.
• The role holder will provide high quality, customer focused, flexible and timely business support directly in the management and delivery of the Greater Manchester Investment Fund for the Greater Manchester Combined Authority.
• The role holder will be expected to support all members of the Investment Team, including the Chief Investment Officer and Director of Strategic Finance & Investment.
• The candidate will also need good interpersonal skills as this role will involve working collaboratively across the organisation on business support tasks.
• The successful candidate will be expected to complete a level 4 apprenticeship alongside this role.

About you:

• You will have a good standard of education including numeracy and literacy, GCSE or equivalent (essential).
• You will be able to manage data entry, filing and/or cataloguing systems.
• You will have experience working in a busy office providing general administrative support.
• You will have excellent organisational skills, and an enthusiasm to learn.
• You will have experience of dealing with a range of office systems and undertaking desktop research to support service delivery.
• You will have experience of managing multiple tasks with competing deadlines.
• You will be able to work proactively and taking responsibility of tasks.
• You will need to have some knowledge of the role of the GM Mayor and GM Combined Authority and of working in a public sector organisation.

About us:

As an employer, the Greater Manchester Combined Authority (GMCA) is made up of a number of key Greater Manchester strategic functions and service providers including; Greater Manchester Fire and Rescue Service (GMFRS); Waste and Resources; Environment; Work and Skills; Research; Public Sector Reform; Police, Crime and Criminal Justice; Homelessness; the Greater Manchester Ageing Hub and the Commissioning Hub.

We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across Greater Manchester. We encourage applications from all suitably qualified individuals, irrespective of people's age, disability, Trans status and Non-binary identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

To find out more about working for us please click here: https://www.greatermanchester-ca.gov.uk/

Our offer:

In return for your hard work, we offer our employees a competitive package as part of our offer that you can find out more about here:

Greater Manchester Combined Authority - Home | greater.jobs

Mandatory Information:

Privacy Notice

Employees on the redeployment register will be given priority for any vacancies in the first instance. If employees are identified as a match from the register then the vacancy may be withdrawn or put on hold pending an outcome.

For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.

Hybrid working

This role is part of GMCA’s hybrid working scheme. As part of our commitment to ‘Build Back Fairer’ in Greater Manchester following the Covid-19 pandemic, we have evolved our management methods by trusting and empowering staff to deliver their work in the best way that suits the business and their individual needs, and supports health and wellbeing. Our hybrid working policy sets out a flexible approach, combining attendance at our [Manchester city centre office / Fire and Rescue service HQ in Swinton / other location] with remote working, typically from home; the location of work is primarily dictated by the needs of the business: ‘Do what is right for you and the business on that day’. If appointed to the role you will work with your manager to agree and regularly review the best working pattern for you, your team and your work.

Role Profile - Project Support Officer - Core Investment