Total 75 Customer Service job vacancies in Edinburgh, Scotland

Job Title: German Speaking Customer Service Administrator
Location: Edinburgh
Salary: £24,000-£25,000 per year
Employment Type: Full Time, Permanent

Are you a skilled Customer Service Advisor seeking a new opportunity? Do you thrive in a fast-paced and modern work environment? Are you fluent in German?

Our client is a global leader in their industry and is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will be responsible for managing the end-to-end customer journey efficiently and effectively.

Key Responsibilities:

- Management of current customer accounts
- Handling a high volume of inbound phone calls
- Building and maintaining relationships with carriers and customers
- Providing exceptional customer service to clients and carriers
- Resolving customer and carrier issues
- Providing quotes, arranging bookings and taking payments
- Demonstrating excellent multitasking skills and proficiency in computer software
- Representing the company in a professional manner and serving as a role model to other employees

Job Requirements:

- Excellent written and verbal communication skills
- Adaptability to changes in the work environment
- Accuracy and ability to produce high-quality work
- Dependability
- Strong problem-solving skills
- Ability to work effectively in teams and be open to others' perspectives
- Demonstrate respect for individuals with diverse cultural backgrounds
- Strong decision-making abilities

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Title: Arabic Speaking Customer Service Administrator
Location: Edinburgh
Salary: £24,000-£25,000 per year
Employment Type: Full Time, Permanent

Are you a skilled Customer Service Advisor seeking a new opportunity? Do you thrive in a fast-paced and modern work environment? Are you fluent in Arabic?

Our client is a global leader in their industry and is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will be responsible for managing the end-to-end customer journey efficiently and effectively.

Key Responsibilities:

- Management of current customer accounts
- Handling a high volume of inbound phone calls
- Building and maintaining relationships with carriers and customers
- Providing exceptional customer service to clients and carriers
- Resolving customer and carrier issues
- Providing quotes, arranging bookings and taking payments
- Demonstrating excellent multitasking skills and proficiency in computer software
- Representing the company in a professional manner and serving as a role model to other employees

Job Requirements:

- Excellent written and verbal communication skills
- Adaptability to changes in the work environment
- Accuracy and ability to produce high-quality work
- Dependability
- Strong problem-solving skills
- Ability to work effectively in teams and be open to others' perspectives
- Demonstrate respect for individuals with diverse cultural backgrounds
- Strong decision-making abilities

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Title: Arabic Speaking Customer Service Administrator
Location: Edinburgh
Salary: £24,000-£25,000 per year
Employment Type: Full Time, Permanent

Are you a skilled Customer Service Advisor seeking a new opportunity? Do you thrive in a fast-paced and modern work environment? Are you fluent in Arabic?

Our client is a global leader in their industry and is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will be responsible for managing the end-to-end customer journey efficiently and effectively.

Key Responsibilities:

- Management of current customer accounts
- Handling a high volume of inbound phone calls
- Building and maintaining relationships with carriers and customers
- Providing exceptional customer service to clients and carriers
- Resolving customer and carrier issues
- Providing quotes, arranging bookings and taking payments
- Demonstrating excellent multitasking skills and proficiency in computer software
- Representing the company in a professional manner and serving as a role model to other employees

Job Requirements:

- Excellent written and verbal communication skills
- Adaptability to changes in the work environment
- Accuracy and ability to produce high-quality work
- Dependability
- Strong problem-solving skills
- Ability to work effectively in teams and be open to others' perspectives
- Demonstrate respect for individuals with diverse cultural backgrounds
- Strong decision-making abilities

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Title: Turkish Speaking Customer Service Administrator
Location: Edinburgh
Salary: £24,000-£25,000 per year
Employment Type: Full Time, Permanent
Are you a talented Customer Service Advisor looking for a new challenge? Do you excel in a fast-paced, modern work environment? Are you fluent in Turkish?
Our client, a global industry leader, is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will efficiently and effectively manage the end-to-end customer journey.
Key Responsibilities:
- Manage current customer accounts
- Handle a high volume of inbound calls
- Build and maintain relationships with carriers and customers
- Provide exceptional customer service to clients and carriers
- Resolve customer and carrier issues
- Provide quotes, arrange bookings, and take payments
- Demonstrate excellent multitasking skills and proficiency in computer software
- Represent the company professionally and serve as a role model to other employees
Job Requirements:
- Excellent written and verbal communication skills
- Adaptability to changes in the work environment
- Accuracy and ability to produce high-quality work
- Dependability
- Strong problem-solving skills
- Ability to work effectively in teams and be open to others' perspectives
- Respect for individuals with diverse cultural backgrounds
- Strong decision-making abilities

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Title: German Speaking Customer Service Administrator
Location: Edinburgh
Salary: £24,000-£25,000 per year
Employment Type: Full Time, Permanent

Are you a skilled Customer Service Advisor seeking a new opportunity? Do you thrive in a fast-paced and modern work environment? Are you fluent in German?

Our client is a global leader in their industry and is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will be responsible for managing the end-to-end customer journey efficiently and effectively.

Key Responsibilities:

- Management of current customer accounts
- Handling a high volume of inbound phone calls
- Building and maintaining relationships with carriers and customers
- Providing exceptional customer service to clients and carriers
- Resolving customer and carrier issues
- Providing quotes, arranging bookings and taking payments
- Demonstrating excellent multitasking skills and proficiency in computer software
- Representing the company in a professional manner and serving as a role model to other employees

Job Requirements:

- Excellent written and verbal communication skills
- Adaptability to changes in the work environment
- Accuracy and ability to produce high-quality work
- Dependability
- Strong problem-solving skills
- Ability to work effectively in teams and be open to others' perspectives
- Demonstrate respect for individuals with diverse cultural backgrounds
- Strong decision-making abilities

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Description

Children, Education and Justice Services

Pupil Support Officer - fixed term until 28/02/2026
St Joseph's RC Primary School

Salary: £28,046 - £32,010 (pro-rata for sessional)
Hours: 36 per week, 39 weeks sessional

At St Joseph's RC PS, we place our children at the centre of all we do - believing that in the right environment where everyone’s needs are recognised and met, everyone can learn and grow. We nurture and promote partnerships between staff, pupils, parents and the community to encourage all learners to be the best they can be. We are inclusive, embrace diversity and respect everyone as equal. The successful candidate will work as part of a supportive staff team who are committed to providing a safe, secure and inclusive environment for all. A key role will be to develop positive relationships with learners, parents and the community to ensure all family needs are being me . They will show commitment to promoting health and wellbeing of all our pupils and families and help us to further develop a nurturing inclusive school where every individual is valued. This role will also involve you taking individuals or groups of pupils to do a range of interventions and supporting learners H&WB in the playground during breaks and lunch.

St Joseph’s RC Primary School is the Roman Catholic School in the west of Edinburgh serving an area from Carrickknowe and Forrester Park in the north to Clovenstone in the south and Balgreen in the east.

There are currently 10 primary classes and 39 nursery children.

We are currently looking for an enthusiastic, experienced Pupil Support Officer to join our vibrant team.

For more information please see our website. https://stjosephsrcprimaryedinburgh.wordpress.com

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Description

Children, Education and Justice Services

Pupil Support Assistant (Enhanced Support Provision) - Primary/ Secondary/ Early Stages
James Gillespie's High School 

Salary: £24,909 - £25,116 (pro rata for part time and sessional)
Hours: 27.50 per week, 39 weeks sessional

At James Gillespie’s High School, we work hard to create a nurturing environment in which all feel welcome and part of a larger family. We value high expectations, respect, inclusion, integrity and kindness.

With almost 1700 pupils we are one of the largest secondary schools in Edinburgh. Our Warrender Park Road campus comprises of a main teaching block (Malala Building), a state-of-the-art sports complex (Eric Liddell Sports Building) and an impressive music and drama suite including studio and theatre (Muriel Spark Building) with further teaching accommodation in our grade 1 listed building, Brunstfield House. We also have a newly refurbished annexe (Darroch) at Gillespie Street. Staff will regularly travel between the two sites.

We are looking to recruit a Pupil Support Assistant (Enhanced Support Provision). This is a part-time (27.5 hour), sessional, permanent position. Experience of working with young people with complex learning, social and emotional needs and additional support needs is desirable.

They will also be enthusiastic and have demonstrated contributions to department and whole school activities in previous posts.

For further information please visit our website at www.jamesgillespies.co.uk or email admin@jamesgillespies.edin.sch.uk.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Description

Children, Education and Justice Services

Pupil Support Assistant - Enhanced Support Base
Clovenstone Primary School

Salary: £24,909 - £25,116 (pro rata for part-time and sessional)
Hours: 26 per week, 39 weeks sessional

We are looking for a PSA to join the team at Clovenstone Primary School in our Enhanced Support Base.

The ESB is a specialised provision which is attended by children who have a diagnosis of autism and other complex needs. We have two classes with eight pupils in each, supported by two class teachers, two EYPs and two Pupil Support Assistants. The successful candidate will work in both classes. We are looking for someone with significant experience of supporting children with additional support needs as well as someone who is enthusiastic, reliable, self-motivated, understanding and has patience to support our young people in a nurturing learning environment. Being a strong team player is essential as is the ability to reflect on practice and a passion for continuing development.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Description

Children, Education and Justice Services

Justice Social Worker – Cross roads Team
Grindlay Street Court Social Work Centre

Salary: £37,626 - £44,257
Hours: Various as below:

2 posts - 36 hours per week & 21.5 hours per week

Edinburgh Justice Services are committed to providing high quality services and ensuring a compassionate approach to people who use our services, and to supporting staff wellbeing. An exciting opportunity has arisen for 2 Social Workers with a particular interest in Trauma Informed practice, Early Intervention and Groupwork to join the Crossroads service for men. Crossroads delivers a range of Justice interventions such as Diversion from Prosecution, Structured Deferred Sentences and Community Payback Orders. The overall remit of the team is to deliver a service that is responsive to the risks and needs of men affected by complex trauma.

Key responsibilities include (but are not limited to):

• Assessment and report writing

• Supervising and responding to people in the community and in custody

• Contributing to multi agency risk and safety planning and management

• Development and delivery of groupwork programmes such as Survive and Thrive

Candidates should demonstrate excellent communication and interpersonal skills, an understanding of National Outcomes and Standards and public protection, be willing to work in a dynamic environment and to contribute to an inclusive culture that values and respects diversity and lived experience.

Candidates will have a degree in Social Work and be registered, or eligible to register, with the SSSC.

For more information please contact Mark Mungavin, Senior Social Worker on 07849 353797 or Jacqueline Brown, Team Leader on 07596044071.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Hear more from colleagues about Working in Justice Services and follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Your new company


You will be joining a well-known organisation who are a staple of the local community. Helping citizens by offering a range of vital services, you will be an integral part of the company's growing customer service function. You will be based in their Edinburgh office with the opportunity to work hybrid and/or flexibly within their office hours.

Your new role


As a Customer Service Advisor, you will be responsible for providing a friendly and supportive customer service to key stakeholders of the organisation. Some of your key duties include:

• Independently manage, and be the first point of contact for, customer enquiries via telephone and email
• Offering advice and information to solve queries or complaints and refer customers to third parties when appropriate
• Having a clear understanding of contracts, schemes and services operated by the organisation
• Customer relationship management - helping customers through the order process
• Building relationships with third party suppliers
• Use their system to log calls and communication with customers
• Meet individual and team targets and KPIs

What you'll need to succeed

• Experience in a customer service role (contact centre desirable, but not essential)
• General office administration experience
• Excellent interpersonal communication skills
• Confident communicator and good team player
• Provide solutions to problems through independent thinking
• Target oriented and comfortable working to meet KPIs

What you'll get in return


In return for your dedication and hard work, you will receive:

• Competitive entry level salary
• Hybrid working model
• Flexible working hours (within the company's opening hours)
• 34 days holiday (including public holidays)
• The opportunity to develop your professional career

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Edinburgh Support Worker Support Workers

Earn up to £23,150.16

Full time & Part time Available

Ark is recruiting Full time & Part time support Workers at our 6 services across Edinburgh.

Located throughout the city our services support people with a variety of support needs, from a couple of hours a week social support to 24 hour a day care.

If you are enthusiastic about supporting people to live their best lives then apply now to join our team!

Your main duties will include but not be limited to:
• Working with colleagues as part of an effective and efficient team to support vulnerable people.
• Communicate and work well with our supported people to provide individual care and maintain appropriate relationships.
• Being responsible in supporting individuals throughout the activities, giving positive feedback and encouragement.
• Updating and maintaining accurate records using a tablet on Arks Information Management system.

View our job outline, find out what you working week could look like and hear from our current Support Workers on Arks website www.arkha.org.uk/work-with-us

Why Ark?
• No Previous Experience Required
Ark provide full training so no previous experience is required making our Support Worker roles the perfect place to start your career in Adult Social Care.
• Get a qualification while you work
Ark fully fund your SVQ2 in Health & Social Care which you complete with the support of our in house SVQ team.
• Employee Discounts
Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.
• Career Progression
Over 75% of all Managers within Care & Support have been promoted internally.
• Employee Assistance Program
Arks Employee Assistance program (EAP) gives all employees access to counselling sessions. There is also support available through weekly webinars and the EAP Website & App.
• Contracted hours to suit you
We have Full-time, Part-time and Relief Support Worker roles available at our services throughout Scotland.
• Annual Leave Buy & Sell Scheme: Employees have the option to sell or buy additional annual leave, up to a maximum of 5 days (or 1 working week for part-time staff) per year;
• Enhanced Overtime: Any hours worked by a Support Worker over full-time contractual hours, will be eligible to be payed an enhanced rate.

In return for your valuable contribution, Ark will also offer you:
• Up to 36 days paid holiday per year pro rata
• 4% Contributory pension scheme
• Cycle to Work Scheme
• Fully funded PVG & 1st year SSSC registration paid by Ark

Our employees told us in a recent survey that they stay with Ark because they believe in our values, we have supportive managers who continually appreciate their staff and they love making a positive difference in our supported peoples lives, helping them to achieve their dreams.

Ark would love to hear from you whether you are an experienced Support Worker or new to Social Care.
To apply complete Arks online application form at www.arkha.org.uk/work-with-us .

Please note Ark is not a UK Visa Sponsor.

Scottish Charity No. SCO15694
Previous experience of the following is an advantage but not essential as Ark will provide full training: Care Worker, Social worker, Home Carer, Case Worker, Care Assistant, Autism Support Worker, Personal Care Assistant , Social Care Worker.

Proud member of the Disability Confident employer scheme

Brief description of support work
Personal care primarily with some domestic support to an elderly woman in her home. Blister pack meds. The lady has dementia, poor mobility, is blind, and has a retired guide dog. Lives with husband, who would be your employer. Slight moving and handling. Lives near City Centre – but free car parking for the worker. Has a PA Team of 2 in place but needs additional hours of support as below

Hours and rate of pay – up to 35 hours per week at £13 per hour

Days and hours – flexible - part or full time to suit, preference for weekends, and 12 hour waking nights available if wished.

Person specification
A woman of any age who has some basic experience of providing care and support to an adult or older person. Someone with a flexible and relaxed approach and a sense of humour. No formal qualifications are required. A driving license is not necessary

The role is open to female applicants only. This is a genuine occupational requirement. Applicants should either be members of the Protection of Vulnerable Groups (PVG) Scheme or be willing to join. The employer here will meet the cost.

Please apply as soon as possible by completing and returning an application form.

For more information and an application form please obtain an application pack. This can be downloaded from the recruitment section of www.lothiancil.org.uk or by email pajobs@lothiancil.org.uk and quoting reference NB WN ED.

Customer Service Advisor

Location: Edinburgh
Schedule: Monday - Friday
Compensation: £13 per hour

Are you a Customer Service Superstar seeking a new and rewarding opportunity? Join our dynamic customer service team in Edinburgh and become a vital part of a company that truly values its employees. With a competitive pay rate of £13 per hour, weekly pay, and the potential for a permanent position following an initial 6-month contract, this role offers an excellent pathway for career growth.

Key Responsibilities:

* Deliver Exceptional Service: Engage with our valued customers through phone, email, and live chat, ensuring every interaction is a positive experience.
* Problem Solving: Utilize your problem-solving skills to address and resolve customer inquiries efficiently.
* Product Knowledge: Showcase your expertise by providing customers with accurate and comprehensive product information.
* Communication: Maintain clear, professional, and friendly communication at all times.

What We Offer:

* Supportive Team Environment: Work in a collaborative and encouraging setting where your development is a priority.
* Work-Life Balance: Enjoy a healthy work-life balance with Monday to Friday working hours from 9 am to 5:30 pm, leaving your weekends free.
* Career Advancement: Take advantage of opportunities to grow within the company and reach your full potential.

Ideal Candidate:

* Customer-Focused: You have a passion for providing outstanding customer service.
* Resilient and Adaptable: Capable of handling a fast-paced environment while maintaining a positive attitude.
* Excellent Communicator: Strong verbal and written communication skills are essential.
* Team Player: Able to work well within a team and contribute to a supportive work culture.

If you are enthusiastic about delivering top-tier customer service, adept at resolving issues, and eager to excel in a dynamic role, we want to hear from you.

Apply now to embark on a fulfilling career with a company that rewards dedication and values its team members.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Job Description

Children, Education and Justice Services

Pupil Support Assistant (Wellbeing Hub)
Broughton High School

Salary: £24,909 - £25,116 (pro-rata for part-time and sessional)
Hours: 30 per week, 39 weeks sessional

Are you kind, caring and passionate about supporting children and young people? Do children and young people respond well to your support? Do you have the skills and values to support young people to thrive?

Broughton High School is recruiting a Pupil Support Assistant (Wellbeing Hub) to support young people transition from primary school, build social and communication skills and support positive destinations. You will be positive, a good team player and will be committed to working with young people, especially those with additional support needs.

The post will involve building relationships of trust with children and their families. This role will be part of enhanced staffing within the Wellbeing Hub. The Hub is led by a Curriculum Leader. You will work alongside them and a Pupil Support Officer to support children with social and emotional needs to thrive in their mainstream school.

All successful candidates will be given intensive training to help them carry out their role.

Candidates may be asked to provide basic first aid and administer medication as appropriate. A suitable qualification in first aid or experience in this area along with a willingness to undertake any necessary training is desirable.

If you feel you would enjoy this rewarding role we would love to hear from you.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Join us as a Customer Service & Operations Analyst in Complaints

• Working with a supportive and collaborative team, you’ll be helping us with complaints related activities
• You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
• This role offers great career development opportunities with relevant training programmes and exposure for you and your work
• There will be an 8 week training period in which you’ll be expected to attend the office twice a week during this time. After the 8 week period you’ll then be in the office twice a month but this is subject to change depending on business needs

What you'll do

Joining a specialist Complaints team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.

Day-to-day, you’ll be:

• Accurately investigating your queries, raising with relevant parties, and escalating where needed
• Making sure processing is performed accurately and within an agreed turn-around time
• Participating in initiatives that help improve our customer service, processes and procedures
• Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you'll need

You’ll already have knowledge and experience of working with complaints processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.

We’ll also be looking for you to demonstrate:

• An understanding of the financial services industry and our customers
• Knowledge of our products, processes and banking systems
• Good written and verbal communication skills