Total 10 Customer Service job vacancies in Durham, DH1 3HU

The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employees work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSA and staff in order to resolve day to day conflicts.

The Lead MSA works collaboratively in an interdisciplinary coordinated care delivery model and performs all related duties; customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics. The Lead MSA must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

The Lead MSA will have the responsibility of performing the duties related to the Beneficiary Travel Program which includes assuring travel requests are processed in a timely manner and that they are reviewed and appropriate documentation completed before sending to Has or Fiscal Service. The Lead MSA will also train the MSA staff on how to process the beneficiary travel requests. The Lead MSA must assure that the requests entered by the MSA staff are reviewed by the Lead MSA or Supervisory MSA and if the requests are entered by the Lead MSA, they are reviewed by the Supervisory MSA or Supervisory Medical Administration Specialist/designated management staff.

Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number. The patient may also present the Veterans Health Identification Card (VHIC) for identification. When assisting the MSA staff in the check-in process, he/she must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.Assures MSA staff explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.

Assures staff collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying patients with third party insurance. Promotes veteran registration for and utilization of MyHealtheVet (MHV).

Assures front line contact with patients and staff by setting the tone for perception concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment. A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone. When records are received, the incumbent(s) will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to the appropriate department for scanning.

Incumbent(s) must be able to train staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities:
a. Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner. All appointments will be made with the patient's input, either in person or by phone. This may require a high level of coordination to avoid patients having to make multiple trips to the medical center or clinic whenever possible.
b. Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
c. Daily review of active/pending consults, Electronic Wait List, Recall list and Audiocare communications for accuracy and disposition.
d. Must be able to interpret and communicate requirements for such areas Care in the Community, Health Benefits, Emergency Room, Ward Administration and any other services with approved MSAs.

All other duties as assigned.


Work Schedule: 0730 -1600
Telework: Not eligible for Telework
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required

Starting at $58,576 Per Year (GS 7)

Live-in carer
Up to £140 per day*

Join our live in carer team at The Good Care Group, where we think there’s nowhere better for those who want to make a real difference. Here, we value your skills, respect your choices, and are committed to supporting you. Together, we’re improving lives, one meaningful step at a time, by delivering outstanding live-in care to those who need it most.

We will offer you:
- A choice of work pattern, so you can choose the rota that works best for you
- All UK travel expenses covered whilst in placement
- Annual salary review
- We aim to place you with a client within a 50 mile radius of your home to avoid travel disrupting your time off
- Pay based on your care experience, plus bank holiday enhancements and a workplace pension scheme
- Funded Blue Light Card - giving you access to discounts
- Ongoing training and development, including level 2 diploma in working in care services and a level 3 award in awareness of dementia
- Peer to peer support as part of our buddy scheme
- Employee Assistance Programme offering confidential advice and support
- An online Carer Community to stay connected, share advice and best practice
24/7/365 support from our central team
- 96% would recommend working with us to others (source: Glassdoor)
- CQC ‘outstanding’ team supporting you, 24/7, 365 days a year
- Free DBS for England
- Face to face induction training (with hotel accommodation and contributions to your travel included)

What does a live-in carer do?
As a professional live-in carer in the South West of England, you’ll provide personalised care that enables clients to stay in their own homes. We offer flexible rota patterns to help you balance work and personal life, and we welcome carers with at least six months of professional experience. You’ll stay with your client during your chosen rota pattern, caring for one person (or sometimes a couple) and following a tailored care plan. Duties include daily activities, personal care, condition management, and household tasks. You’ll typically work an average of 8–10 hours per day, with daily rates based on hours worked.

About you:
You’ll be someone who’s happy to talk, laugh and enjoy time with our clients, assisting them in their activities and encouraging them to live life to the full.
You might already be working as a live-in care assistant, or you might have professional experience as a support worker, care assistant in a residential or domiciliary care setting, or you might be a HCA working with the NHS. If you share our passion for quality care, we’d love to hear from you.

We’re looking for the following skills and experience:
- At least 6 months’ professional care experience gained in any care setting
- You must be able to provide us with proof of your right to work in the UK. We cannot assist with any sponsorship or visa requests – including those applying for a health and social care visa.
- You must be flexible to travel to your client placement (UK travel expenses covered)

*Pay will vary depending on your experience, the average daily hours worked and your chosen rota pattern.

The Good Care Group is part of a family of home care brands in the UK, including Oxford Aunts, Prestige Nursing & Care and Comfort Keepers (Ireland).

Please note any successful applicants for this role will be required to complete an
Enhanced DBS check for working with adults. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.

Administrator / Office Support, Stanley, County Durham

This is a newly created position in an expanding team within a growing healthcare business.

This will be a broad-ranging, fast-paced position where you will be working with a number of different internal & external contacts. They provide a range of healthcare services and you will be coordinating activities, managing diaries and appointments, supporting the departmental managers, arranging meetings, communicating across different functions and much more.

The ideal person will be detail-focused, with excellent time management and the ability to effectively prioritise their work.

They enjoy a vibrant working atmosphere, with plenty of opportunities for career advancement, investment in training, and a range of good benefits. Their senior management are accessible and supportive, and will provide you with a chance to build your skills and experience, in turn leading to chances to take on more responsibility.

Would you like to step in to kickstart your career in Care or continue your existing journey working with children?

Are you looking for a flexible and rewarding community-based care support role helping to change young people`s lives?

If you answered `Yes,` we would love to hear from you

Competitive salary - Starting £27,803 + allowances

Allowances:

£1,294 (5%) secure unit allowance or £646 (2.5%) Maple House (based on the starting grade) - payable monthly on start of employment.
£2,482 Enhanced pay rate for unsociable hours (based on normal working pattern, 23 hours per fortnight at enhance rate of pay) - payable monthly, one month in arrears
£1,667 Sleep-in allowance (based on the average of two per month) - payable monthly, one month in arrears

Benefits:

Durham County Council Pension - Contributory career average salary pension scheme
Paid annual leave - 26 days holidays per year (plus bank holidays) increasing to 31 after five years continuous local government service
Provide patient care - Provide care, safety, and welfare for patients.
Dedicated training- Full training and induction to support your patient care journey.
Discounts and schemes - Discounted gym membership, up to 20% off the Dell range of IT products and Car Purchase Scheme.
Employee Assist Scheme


The Role

Brook Street Social Care presents this exciting career opportunity to work with one of our clients in Aycliffe Centre in Durham.

This role is working within a secure children`s home, providing high-quality, specialist accommodation for young people between the ages of 10 and 18. The centre houses vulnerable young people, many of whom have complex problems and need intensive support to help them turn their lives around.



Please Note: During your working schedule, you must be available to work across the following shifts: Rotating Weekday shifts are Monday-Friday 7.30 am-2.45 pm Monday-Friday 2.15 pm-11 pm. Fortnightly weekend shifts will be: Saturdays 8am-1.15pm and Sundays 1.15pm-11pm, Saturdays 1.15pm-11pm and Sunday 8am-1.15pm.



What will be your primary responsibilities?

• Act as a `keyworker` for young people and be a role model with a socially desired behaviour
• Engage, stimulate and appropriately challenge
• To safeguard and provide consistency and stability
• To provide advocacy and act with sensitivity
• Administer medication where needed
• Maintain adequate records and undertake site risk assessments
• Write reports and care planning documentation with the use of IT skills
• Provide stimulating educational and physical activities
• Possess knowledge of the standards within Children`s Homes Regulations 2015

Who we are looking for?

A background in care is not essential but desirable. To apply for this post, you will have:

• A passion for care as well as following compassion in practice.
• Good verbal communication skills to ensure information is shared seamlessly
• The ability to work effectively as part of a team
• The ability to remain calm and manage challenging situations is imperative
• The ability to build rapport quickly and work compassionately with our young people
• A flexible and enthusiastic "can do" approach to work

About Brook Street

We recruit on behalf of some of the country`s best-known organisations for roles across all industry sectors. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers such as yourself and employers in person, allowing us to tailor our approach to their unique requirements perfectly and offer you various job opportunities.

Call Mandy to discuss on: 07483906423

#DCCA12


Click to apply, or call 07483906423

The Medicine/Telemetry unit has telemetry monitors for monitoring patients with chest pain or acute myocardial infarction in addition patients with circulatory disorders, Chronic Obstructive Pulmonary Disease (COPD) and heart failure are also served. The Medicine/Telemetry unit occasionally cares for patients, who have had surgical interventions but are in the chronic phase of treatment. Registered Nurses partner with LPN's and Nursing Assistants to provide patient and family centered care in collaboration with an interdisciplinary team of clinicians, who support patients and families in decision-making.

The Registered Nurse Manager is responsible for ensuring that subordinate nursing personnel provide timely nursing care which complies with generally accepted standards of clinical practice. This includes the authority to accept, amend or reject the work of subordinates.

The Registered Nurse Manager has continuing responsibilities for all the following functions to include but not limited to:

• Planning work to be accomplished by subordinates, setting priorities, and preparing schedules for completion or work.
• Assigning work to subordinates based on priorities, selective consideration of the difficulty and the requirements of the assignments, and the capabilities of subordinates.
• Evaluating the performance of subordinates.
• Making recommendations for appointments, advancements, or reassignments of subordinates.
• Giving advice, counsel, or instruction to subordinate personnel on work and administrative matters.
• Hearing and resolving complaints of subordinates and patients. Referring more serious complaints not resolved to higher level supervisors.
• Recommending and/or taking disciplinary action where appropriate.
• Identifying developmental and training needs of subordinates and providing or making provision for such development and training.
• Identifying developmental and training needs of subordinates and providing training.
• Responsible for performance measures, performance improvement, customer/patient satisfaction and safety.
• Develops and manages collaborative partnerships with physicians and other clinicians

Preferred Qualifications:

• A minimum of five (5) years demonstrated successful nursing practice.
• Demonstrated experience on medical surgical unit and oncology unit.
• A minimum of two (2) years of recent successful management experience at the assistant nurse manager level or higher.
• Candidates should possess a thorough knowledge of current behavioral health concepts, principles and methods of treatment and the ability to supervise other nursing staff in a healthcare setting.
• VA experience with Veteran patient population.
• Demonstrated ability to work effectively with patients, families, and other members of an interdisciplinary team.
• Demonstrated history of collaborative relationships with physicians and other support services and leadership.
• Documented evidence of knowledge and skill including: Change management, problem solving, customer relations, decision making, priority setting, organization, critical thinking.

Preferred Certification(s):

• ANCC for medical surgical nursing

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday through Friday 8:00a.m.-4:30p.m.
Telework: Ad-Hoc Telework may be authorized at the discretion of the Service Chief or equivalent
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $108,267 Per Year (VN 00)

To actively support the implementation and governance process of electronic solutions under the direction of the Digital Health Teams including Digital Matron and Digital Specialist Nurses. This will include, but is not limited to: o Assist with the organisation, co-ordination and planning of a schedule of training o Delivery of a multitude of education programmes focused on the electronic patient record to a diverse target audience in a range of settings such as formal training classroom based, junior doctor forums, engagement events, team meetings and our biggest focus of at the elbow training. Delivering real time education in a clinical setting ensuring our staff are adequately trained and up to date. o Help to build and write teaching plans to suit the needs of the teaching situation and identify candidates who require additional support and ensure this is provided in a manner that encourages learning. o Work in a manner that allows education delivery to all clinical staff this will include weekend and night shift working o Participate in training needs analysis. o Act as custodian for digital solutions provided to the clinical teams, ensure it is in good working order, co-ordinate the maintenance of equipment and maintain a database of the equipment. o To be a first point of contact for the care groups in relation to product troubleshooting o To work clinically alongside registered and non-registered clinical staff supporting the introduction of digital projects, demonstrating clinical competence. o Ensure clinical competence is maintained and, when working in clinical areas, ensure that you respond in a timely manner to meet patient needs and ensure excellent standards of clinical care are provided to patients. o Recognise limitations in clinical knowledge and skills and never undertake tasks which are not within the role of the Digital Health Support Officer. o Exercises clinical judgement in response to emergency actions whilst undertaking duties in clinical environments and understands the underlying Trust Policies and Procedures. o To enhance clinical engagement through effective communication. o Clinical audit and data gathering to provide appropriate information to the Digital Matrons/Digital Specialist Nurses when required. o Check progress against agreed targets highlighting where improvements are required o Ensure accurate database is maintained with regard to training records, achievement and updates in accordance with project milestones o Attend Essential Training as scheduled, comply with regular appraisals and flexibility needs of the team. Contact Details for any queries: Louise Nye -Senior Digital Specialist Nurse -Louise.nye@nhs.net07825 832933 Kady Calpin-Latif -Digital Midwife -k.calpin-latif@nhs.net07919 345183

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant.

The Role


Helping residents to remain as active and independent as possible
Support residents with personal care and mealtimes
Helping identify residents’ unique goals and implement personalised care plans
Supporting residents to explore new interests and engage in physical activities in a motivating and homely environment


Some of our benefits by joining the Care UK family


Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


New to Care?

We have our own Learning Academy to provide excellent training and induction programs for all new carers and support workers and we will give you all that’s needed to have a successful career as a carer with us. Our high quality, innovative training and coaching will support the development of your skills throughout your career with us.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

Position:Complex Care Manager

We are seeking a Clinical Care Managerto lead and oversee the coordination of clientcare services. The ideal candidate will be responsible for managing a multidisciplinary team, ensuring the delivery of high-quality care, and acting as a key liaison between clients, families, and multiagency agencies. You will play a crucial role in improving clientsservices and outcomes, enhancing the clientexperience, and optimizing care delivery.

Responsibilities:

Adopt a person centred approach in all that you do, continually looking to improve how we administer and deliver care in our communities.

Lead and supervise a team of nurses, care coordinators, and other clinical staff to ensure efficient and high-quality care delivery.

Develop, implement, and monitor individualised care plans for clients, ensuring they meet clinical, emotional, and social needs.

Collaborate with healthcare providers, social workers, and family members to coordinate care and ensure a holistic approach to clientmanagement.

Monitorprogress and make necessary adjustments to care plans based on clinical outcomes andfeedback.

Act as a primary point of contact for clientsand their families, providing support, education, and advocacy as needed.

Ensure compliance with all regulatory requirements and organisational policies, maintaining a focus on safety and quality.

Track and report on key performance indicators (KPIs) related to clientcare, team performance, and operational efficiency.

Provide leadership and mentorship to clinical staff, fostering a culture of continuous learning and improvement.

Develop and maintain effective working relationships, particularly with our Business Development teams and Local Authorities so we can acquire new contracts and support packages.

Plan and attend regular meetings with all stakeholders to keep abreast of views, developments, opportunities and expectations.

What we're looking for:

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Experienced Registered Adult Nurse

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Previous experience working in a regulated care environment is a must, ideally in a domiciliary environment/home care.

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Excellent communication skills

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A natural leader, someone comfortable motivating and engaging a team.

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Comfortable working within a multi-disciplinary environment.

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Experience of working with Service Users who have additional support or complex needs.

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A passion for delivering excellent care to a high standard.

Benefits:

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Great Career development opportunity with a fast-growing Company.

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Hardworking team looking to utilise Technology to improve Home Care in the UK.

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Competitive salary with On-Call Included.

You'll have access to:

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Training and development for your role and future Career with Cera

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Lifeworks discount platform and Employee Assistance Programme

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Refer a Friend scheme

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Mobile phone and other required tech

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Company pension scheme

Cera promotes a carer-first approach. Our frontline staff are the most important part of the Cera family. You will join a visionary organisation on the tipping point of transformation and have the opportunity to form part of our larger mission to change the face of Social Care. Your Branch will be equipped with innovative software and you will have the opportunity to lean on our wider organisation for the most progressive and personable operational support.

Our app proactively tracks and monitors the health of our customers, enabling families and medical professionals to have visibility of changes in health and well being status. Using AI to predict potential health concerns, we're able to help our customers avoid unnecessary hospital visits, whilst protecting vital NHS resources.

We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you're from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.

Responsible for the reception of patients and visitors to the Department and all reception duties concerned eg sorting post / filing / stock monitoring / photocopying / delivery checks/scanning/booking transport. Responsible for the timely and accurate management of patient information in theDepartment. Responsible for registering new patients on the Patient Administration. System / Symphony / System One ensuring data is retrieved and recorded accurately as the information is fed to other systems within the hospital. To generate and send out letters to patients inviting them to contact the department to make an outpatient appointment (Partial Booking), taking account of clinic rules, urgent/routine ratios, cancelled clinics and specified return timescales for review patients and if no response a letter is sent to the patients GP and the referral is cancelled from the Patient Administrative System to allow best utilisation of outpatient clinic appointment slots and ensure no wasted capacity if patients do not respond. To receive and deal with telephone calls from patients. To ensure that all appointments which require cancelling or amending are reallocated for patients. Booking of transport for patients, where medically necessary. Identifying potential overseas visitors on arrival for appointments or admissions and inform overseas patient interviewer to ensure appropriate action is taken. To ensure that patients calling the department are dealt with in a prompt, responsive and courteous manner at all times in order that patients are satisfied with the service provided by the Reception Team to ensure the Trust is portrayed in a positive manner. Liaise effectively with patients, general practitioners, hospital staff and other professional bodies to ensure the smooth running of the department. Ensure patient satisfaction and confidentiality is maintained throughout. Deal with distressed, abusive and/or complaining customers face to face and via the telephone. Provide a service to patients and secretaries regarding requests/queries. Able to work under pressure both supervised and unsupervised carrying out duties in accordance with departments Policies and Procedures ensuring quality standards are adhered to. Compiling and sending clinical letters as required. Ensure all patient demographic information is collected and updated.

This post is for a Consultant in Intensive Care Medicine. The successful applicant will be based at the University Hospital of North Durham. This post will have a regular commitment to Intensive Care Medicine but will also be able to accommodate additional specialities such as Anaesthesia, Emergency Medicine and other allied specialities. . The Department would actively support the development of any specialist areas identified by the successful candidate.