Total 308 Customer Service job vacancies in Bengaluru

1st-level customer support for Q-topics

complaints handling, initiation of specific containment actions for Q issues, customer communication Bosch<->customer, organize customer meetings, support line walks at OEM, execute customer warranty protocols and reduce EDC, Customer perception management and derivation of actions, explanation of 8D to customer.

Complaint handling: optical inspection, Bosch-Part yes/no, documentation available and plausible, Interact with customer reconfirm failure (crosscheck in vehicle), Reconfirm failure on electrical test-station of customer, check of warranty period / goodwill / AA for field claims, neccessary testing with diagnostic tools.

Warranty Cell Meetings
Adjudication of field returned parts along with OEM. Usage of diagnostics tools. Minutes with OEM and dispatch of parts to LAC/Plants

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Tier-3 Technical Support to customers and partners across JAPAC
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24x7 on an as-needed basis

About Richpanel

Richpanel is at the forefront of revolutionizing customer support with AI. We're building autonomous AI agents to replace traditional support agents in the BPO industry. With 2,000+ customers and backing from Sequoia Capital, we're on a mission to disrupt the $400B+ customer support market.

• Location: Bangalore, India
• Team Size: 30 employees
• Funding: Backed by Sequoia Capital
• Glassdoor Rating: 4.4 (as of July 2024)

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Job Description

As a Customer Success Manager (CSM) at Richpanel, you will be pivotal in driving customer satisfaction, retention, and product adoption. You will utilize your strategic thinking and technical aptitude to optimize customer journeys, proactively address customer needs, and enhance our knowledge base. Your efforts will directly contribute to our business growth by ensuring our customers derive maximum value from our platform.

Location: Bangalore

Type: Full Time

Shift timings: Night shift (rotating)

Key Responsibilities

• Provide Resolution-Focused Support
• Respond promptly to customer inquiries via live chat, email, and calls.
• Understand customer objectives before offering solutions, aiming for comprehensive resolutions.
• Document creative solutions and contribute to the knowledge base with new insights.
• Knowledge Base and Process Optimization
• Develop and maintain a comprehensive knowledge base, adding at least 10 new articles per month
• Implement automation and process optimization initiatives that enhance efficiency and reduce manual workload.
• Strategic Client Onboarding
• Conduct thorough onboarding processes, including personalized training and setup, ensuring clients quickly realize the value of the platform.
• Reduce the Time to Value (TTV) for new clients to under 10 days.
• Drive Product Adoption Through Proactive Configuration
• Monitor client usage patterns to identify and implement strategies that increase feature adoption by 20%.
• Engage with clients proactively to ensure they are aware of and utilizing relevant product features that align with their business goals.

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Required Qualifications

• B.Tech degree or equivalent
• Strong technical aptitude and ability to quickly learn new software
• Excellent communication skills and cultural adaptability
• Project management and organizational skills
• Problem-solving and troubleshooting abilities
• Data analysis and interpretation skills
• Customer service orientation with a track record of helping clients succeed

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You Will Be a Great Fit If You Have...

• Customer-Focused Problem Solving: A proven ability to understand and resolve customer pain points, contributing to high satisfaction and retention rates.
• Communication and Negotiation Skills: Strong verbal and written communication skills, with the ability to clearly convey complex ideas and negotiate customer needs effectively.
• Strategic Thinking: Experience in developing and executing strategies that drive customer success and contribute to business growth.
• Technical Aptitude: Proficiency in using CRM platforms (e.g., HubSpot, Zendesk) and other technical tools, with a strong understanding of product features and their impact on customer success.
• Time Management: Ability to manage multiple clients and projects simultaneously, consistently meeting deadlines and achieving desired outcomes.
• Automation and Process Optimization: Experience in implementing automated processes to enhance efficiency and reduce manual workload.

What We Offer

• Competitive salary and performance-based bonuses
• Opportunity to work with cutting-edge AI technology
• Modern, chic office space in a vibrant neighborhood
• Regular team outings and off-sites
• Potential for significant ESOP grants based on performance
• Chance to make a meaningful impact in a rapidly growing startup

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Important Notes

• This is an in-office position based in Bangalore, India
• The role may require working night shifts to align with US customer timings
• We have a work culture that prioritizes results and may require dedication beyond standard work hours

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Disqualifiers

Please note that candidates will not be considered if they:

• Are not willing to work from our Bangalore office
• Are not open to working night shifts when required
• Do not have a B.Tech degree or equivalent

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Interview process

We aim to finish the interview process in two weeks after you apply. Here’s what you need to do:

1. Fill out the application form.
2. Online assessment: If we think you're a good fit, you'll get a link to do an online test. It should take about 30 minutes.
3. First round of interview.
4. Take-home assignment.
5. Final round: Present your assignment.

Richpanel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
• Establish and maintain seamless co-ordination & co-operation with all departments of Ibis Bengaluru City Centre to ensure maximum cooperation, productivity, morale and guest service.

Accountable for probing; triaging; dispatching job to the right man with the right skills using necessary tool either via phone or emails.
Following our Business Code of Conduct and always acting with integrity and due diligence Identifying operational improvement and finding solutions by applying CI tools and techniques Handle Inbound / Outbound Calls within the critical metrics Knows and applies fundamental work theories/concepts/processes in own areas of work To Probe; Triage and Dispatch Jobs for the Stores Allocate the right man with the right skill @ the right time Responds with appropriate levels of urgency to situations that require quick response or turnaround Ability to the analyze the root cause and handle 1st level issues Ability to make informed and timely decisions

Software Development Engineer(SDE II; III) - Managed Kafka as a service
We are seeking experienced builders for our Managed Kafka as a Service; a fully managed service that makes it easy for Tesco’s development teams to build and run applications that use Apache Kafka to process streaming data. We are looking for engineers who are enthusiastic about data streaming; and are as passionate about solving problems at scale.
As a member of the Managed Kafka as a service team; you will be making contributions to the entire stack - the APIs; the core Kafka platform; and stand-alone tools that makes it easier to administer Kafka better. You will design and build new features; make performance improvements; identify and investigate new technologies; prototype solutions; build scalable services; and test and review changes; to deliver an exceptional customer experience.
The ideal candidate has experience designing large-scale systems supporting millions of transactions per second; enjoys solving complex software problems; and possesses analytical; design and problem-solving skills. Ideally you have an in-depth understanding of streaming data technologies such as Apache Kafka; and experience with open-source data processing frameworks like Apache Spark; Apache Flink; or Apache Storm. Your responsibilities will include collaborating with other engineers to build a large scale cloud services; and work with senior leaders to define your team's roadmap; including identifying design and code changes needed in the underlying open source platforms.
Programming

* Good Understanding of Java/J2EE programming language Microservices Spring Spring-Boot NoSQL Dependency Injection frameworks RESTful services Build tools etc.
* Understands framework and enough of tool ecosystem of chosen language to implement end to end component with minimal assistance
* Comfortable producing and refactoring code without assistance
* Able to test drive features in programming language of choice
* Understands different major language paradigms (OOP/Functional)
* Understands presence of abstraction beneath language (JVM/CLR)
* Can debug code
* Can understand and resolve complex issues
* Has strong knowledge of observability; alerting patterns.
Kafka
* Experience setting up Multi region Kafka clusters; mirror makers; DR; Zookeepers; KRaft; replication from scratch.
* Hands-on experience with Kafka Brokers and understanding of underlying functionality.
* Hands-on experience with Kafka streams and KSQL DB and understanding of underlying implementation and functionality.
* Hands-on experience with Confluent or Apache Strimzi Kafka connectors and functionality.
* Good understanding of Kafka client (Producer and consumer) functionality.
* Ability to design and implement technical solutions for the Kafka On-prem and Cloud platform.
* Deep knowledge of Kafka best practices and implementation experience.
* Responsible for assisting producer and consumer applications to onboard on to Kafka.
* Good experience with troubleshooting Kafka platform issues.
* Able to troubleshoot and support producer and consumer issues.
 

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Technical support (ATM Monitoring) - 1 to 3yrs -Chennai/Pune/Bangalore

Shift : Nightshift

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team:

Provide level 1 and level 2 support for client-facing systems and applications including mainframes, Tandems, switches, networks, processor links, ATM’s, servers- windows, UNIX, Linux and internet applications.

What you will be doing:

• Monitoring hub for tandem device support for switches, processors, bank transactions and POS debit/credit for Banks and Credit Unions.

• Monitors FIS' EFT switches’ financial transaction interchange Notifies clients via email/phone call for host issues.

• Incident ticket creation and tracking Responds to emails and call-originated requests including host status, host stop/start, Turning on audits.

• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.

What you bring :

• Experience in Alert Center, SNOW and NICE

• Knowledge of clients objectives/business priorities and FIS role in achieving Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent analytical, decision-making, problem-solving, team and time management skills

What we offer you 

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Regular Responsibilities:

1.    Consulting & rectification on IT Software/Hardware and security issues in Line Zone
2.    Implementation the changes which are coming from CD04602
3.    Maintaining the Production IT Secure with relevant Tools and guild line from NhP1/MFD3
4.    Execution of respective MES packages in production areas and support NhP1/MFD2         for 2  level    support.
5.    Support ECR & NPI MES release activity.
6.    Periodic Updating of Plant IT device inventory list, Documentation of IT activities
7.    Awareness training for associates and document it ( Minimum 50 man hours)
8.    Raising CI tickets for Critical Production IT issues, collaborate & follow up with CI until RC is found.
9.    Supporting TEF1, MOE-Q & MFD1 team on analysing the issues related to MES & IT.
10.    Regular execution of Production Clients HDD backup based on the tracking list.
11.    Weekly reporting of IT/MES/i4.0 issues in Production line with clear statements and log files. 
12.    Reporting & Recording cyber security issues where ESCRYPT enterprise is involved.
13.    Monitoring of IT Infrastructure via available tools. 
14.    Supporting on different shifts.                                                                                        15. performing regular virus scanning on production machines as per central guidelines and maintain secure network zone..

Periodic Responsibilities:

Support Production IT Line Zone & Manufacture access Zone, and technically analyse the issue occur-ring in the IT devices and train users on better operational of devices in terms of usage & security. Moni-tor and report 100% availability of the IT devices used to produce parts in Production area. Implementa-tion & Adherence to security class of the IT devices as per Bosch Standards (CD 04602) & Internal Loca-tion Concept.

Occasional Responsibilities:

1. Support and preparing documentation for IT Audits
2. Handling Customer complaint  and implement measures to minimize the downtime.
3. Attending trainings  

Accountable for probing; triaging; dispatching job to the right man with the right skills using necessary tool either via phone or emails
Following our Business Code of Conduct and always acting with integrity and due diligence Identifying operational improvement and finding solutions by applying CI tools and techniques Handle Inbound / Outbound Calls within the critical metrics Knows and applies fundamental work theories/concepts/processes in own areas of work To Probe; Triage and Dispatch Jobs for the Stores Allocate the right man with the right skill @ the right time Responds with appropriate levels of urgency to situations that require quick response or turnaround Ability to the analyze the root cause and handle 1st level issues Ability to make informed and timely decisions
 

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Java,Unix,SQL Application Support - Rotational Shifts (24/7)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

DataNavigator is a dynamic product that supports banks, processors, issuers, acquirers and retail lines of business globally to obtain a real-time enterprisewide view of all transactions and consumer interactions flowing through the system. This endless stream of information has to be stored, aggregated and analyzed.  DataNavigator optimizes the Transaction Research, Exception Management, ATM Management, Settlement and Reporting functions in one central location.

What you will be doing:

• Provides technical support activities for a software production processing environment
• Installs, maintains and supports application/source code and/or its components and subsystems including third party software.
• Detects, diagnoses and reports related problems
• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components

What you bring:

• Candidate should have 3 to 6 years experience in Java Unix SQL Production support
• Flexible to work in shifts
• Good Knowledge in Unix commands and Unix Shell Scripting & Good Knowledge in web server/app server architecture
• Application Servers JBOSS ,Web Server Apache Tomcat,Tools Eclipse, Putty, ANT

Added Bonus if you have:

• Knowledge of FIS’ products and services
• Knowledge of the business goals, objectives and business operations for the appropriate FIS organization
• Knowledge of financial services industry

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Technican 5 - Firmware Verification support for SSD validation

Your Career

Imagine a role where you're at the forefront of ensuring the safe and effective adoption of AI in enterprises. As a Staff Technical Support Engineer specialising in AI Access Security and SaaS Security, you'll be the senior escalation point for our AI Access Security solution, guiding customers through the complexities of GenAI app adoption. Public GenAI apps can inadvertently expose sensitive company data, including intellectual property, financial records, and customer information. Your expertise will empower customers to unleash the promise of GenAI apps while maintaining robust security postures.

In this role, you'll also be a Subject Matter Expert for our integrated Cloud Access Security Broker (CASB) solution, addressing the challenges of securing SaaS applications in the cloud. You'll have the opportunity to work on the most comprehensive AI Security solution, ensuring customers can safely leverage AI technologies. Your critical thinking and problem-solving skills will be key in analysing complex issues and providing the necessary support to keep our clients' environments secure.

Your Impact

• Provide advanced technical support to customers and partners, particularly in the areas of AI Access Security and SaaS Security.
• Troubleshoot and resolve complex issues related to the safe adoption of GenAI apps and the protection of SaaS applications.
• Offer best practices and configurations to optimize security solutions for our customers.
• Manage and resolve support cases efficiently, ensuring timely follow-up and resolution.
• Conduct fault isolation and root cause analysis for technical issues, providing clear documentation and updates.
• Author and publish Technical Support Bulletins and other knowledge base documentation.
• Collaborate with cross-functional teams to drive product improvements and customer success.
• Travel to customer sites as needed to expedite resolution of critical situations.
• Provide on-call support as required to address urgent customer needs.

Freshworks is seeking a Voice of Customer (VoC) Manager to lead our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customer experience across our suite of products. Reporting to the VP of Customer Engagement, you will play a pivotal role in defining our overall VoC strategy and how we proactively centralize all customer listening signals to reduce customer friction and drive deeper loyalty. 

Responsibilities:

• VoC Strategy Development:

  • Develop and implement a comprehensive Voice of Customer (VoC) strategy to capture, analyze, and act upon customer feedback across various touchpoints.

  • Drive initiatives to gather qualitative and quantitative insights from customers to inform product development, marketing strategies, and customer success efforts.

• Customer Feedback Analysis:

  • Provide recommendations for collecting customer feedback at scale through surveys and other touchpoints. 

  • Evaluate enterprise software technologies that could help us refine our listening signals and automate our reporting and measurement capabilities.

  • Lead the analysis of customer feedback, including surveys, interviews, and support interactions, to identify trends, pain points, and opportunities for improvement.

  • Collaborate with cross-functional teams, including Product Management, Engineering, and Customer Success, to prioritize and address customer needs.

• Cross-Functional Collaboration:

  • Partner closely with Product Management, Engineering, Marketing, Sales, and Customer Success teams to ensure alignment on VoC strategies.

  • Act as a liaison between customers and internal teams, advocating for customer needs and driving alignment on product priorities.

  • Insights Utilization:

    • Utilize insights from customer feedback to drive product improvements, enhance customer experience, and increase customer satisfaction and loyalty.

    • Develop and implement strategies to effectively communicate customer insights and recommendations to internal stakeholders.

    • Develop a cadence for reporting regularly to stakeholders on key metrics across NPS, CES, CSAT and more.

  • Team Leadership and Development:

    • Build and lead a high-performing VoC team, providing guidance, mentorship, and professional development opportunities.

    • Foster a culture of customer-centricity and continuous improvement within the team and across the organization.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:.

• Global Listed Derivatives Brokerage Settlement Operations using Industry Settlement Platforms

About the team: 

• The Brokerage team is responsible for brokerage receivable and payable for the execution and clearing of Listed Derivatives.

• From a BAU perspective, pre-settlement duties entail sending invoices, reconciling all received invoices and resolving rate and trade validity disputes, physical settlement of agreed amounts, nostro break management, and management of all output from electronic settlement platforms. Post-settlement, the team reconciles all excess accruals and presents to the business for follow-up actions.

• From a project perspective, the team engages in various tactical and strategic process improvements and system architecture changes. The team also handles one-off requests for information from the business and co-ordinates any accrual setup changes requested by the business.

What you will be doing:

• Complete brokerage BAU responsibilities in a timely and accurate manner

• Ensure team’s monthly brokerage cycle tasks are completed within the internal and market timelines

• Invoices

• Finance reports

• Deliver on monthly SLA targets, striving to exceed where possible

• Analyze outstanding brokerage ageing profile and identify short/medium term targets to ensure adherence to SLAs

• Escalate and propose solutions regarding short and long term capacity concerns to FIS managers

• Work with utility management and other stakeholders to ensure that SLA breaches are closed out in a timely fashion

• Timely escalation of potential problem brokers to management

• Change management

• Proactively identify areas for performance and control improvements

• Constantly analyze productivity/output to identify potential enhancements or cost savings

• Articulate business cases to management/change/IT to execute and deliver on suggested improvements

• Guide/encourage team to propose solutions and take ownership of changes

• Provide excellent client service

• Build strong relationships with all stakeholders (retained team/management/business)

• Co-ordinate timely response and resolution of all queries

• Ensure accuracy and clarity in all deliverables to stakeholders

• Provide constant feedback to stakeholders to improve our service offering

• Provide an effective link between industry platform providers and the participant firm in terms of knowledge transfer and decision making

• Risk management

• Monitor controls and checks associated with tasks in SOPs

• Constantly analyse all activities to close potential risk gaps and implement preventative, and if not, then detective controls

• Ensure timely escalation in event of a risk incident

• Business/Industry landscape awareness

• Keep abreast of all industry changes/advancements especially with regards to the development of industry tools and regulations

• Understand business risks/impact and escalate to management where necessary

What you will need:

• Minimum of 2+ years of work experience in Futures/Options Brokerage Receivables and Payables function.

• Good understanding of GMI and

• Comfortable using key industry platforms such as Docs, Atlantis, eRECS and GPS

• Front to back understanding of the Brokerage function, upstream dependencies and how it impacts processes downstream, so that complex queries can be addressed accurately and in a timely manner

• Detailed understanding of exchange traded derivatives (Futures/Options)

• High attention to detail and quality of outputs delivered.

• Manage multiple simultaneous deliveries to tight deadlines.

• Analytical and can solve problems quickly and innovatively.

• Dynamic outlook, with the ability to adapt and change plans on the fly.

• Delivery focused; results driven.

• Excellent communication and co ordinations skills.

• Strong client service focus.

Added bonus if you have:

• Experience dealing with large financial services clients.

• Knowledge of Front to Back Trade & Cash Settlement flows

• Fluent in English

• Excellent communicator

• Organized approach – manage and adapt priorities according to client and internal requirements.

• Self-starter but team mindset - work autonomously and as part of a global team

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan

• Award-winning learning offerings for career development

• Adaptable home - office work model

• Opportunity to work with global teams and clients.

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A competitive salary and benefits

• A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Mainframe Development and Support - 24/7 Rotational Shifts

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team:

Team involves in Mastercard prepaid management system. Its a Card processing/ issuing Application system which will be used for Prepaid cards. We support end to end solutions of prepaid card. Team primarily works on Mainframe technology.

What you will be doing:

• Installs, maintains, and supports application/source code and/or its components and subsystems including third party software. Detects, diagnoses, and reports related problems.
• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
• Provides technical assistance to programming staff in the analysis of application software amends, performance, and resource consumption.
• Creates and maintains complete documentation relative to the support of application software.
• Provides twenty-four-hour support for applications.

What you bring:

• 7 to 12 years of Experience in Mainframe Development and Enhancement
• Having Good Experience in COBOL, DB2, VSAM, IMS, CICS, JCL with experience in Cards & Payments domain and great if you possess any skills in Base2000, TBS and P1C Products.
• Willing to work in Support role.
• Willing to work in Rotational Shifts (24/7)

Added bonus if you have:

• Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development
• Knowledge of FIS’ products and services
• Knowledge of the business goals, objectives and business operations for the appropriate FIS organization

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass