Total 442 Customer Service job vacancies in Barrow-In-Furness, LA14 4LF

Are you looking to start an exciting and rewarding career as a Nursing Associate and have a passion for delivering high-quality care within an Inpatient Mental Health service?

We are running our 16th cohort of Trainee Nursing Associate Apprentices, working in partnership The University of Central Lancashire (UCLAN) / The University of Cumbria.

These posts are apprenticeship posts commencing on the March 2025 cohort, which will see you develop to a NMC registered Nursing Associate, completing a 2 year foundation degree training programme. The course is fully funded.

Internal candidates,will be on a 2 year Trust Secondment contract
External Candidateswill be a 2 year fixed term contract.

These posts are specifically for our Cumbria Mental Health Inpatient Wards (based over the 2 sites throughout the 2 years; Furness General Hospital, Barrow and Westmorland General Hospital, Kendal)

As a trainee you will be based within clinical practice for the duration of the programme and will have study leave to attend University. You will rotate through different services within your speciality / service area (where applicable) and undertake block placements outside of your normal place of work, to gain a breadth of experience and skills.

Some travel is required so you must either be a car driver or be prepared to access public transport when on placement. You could be expected to travel up to 90 minutes each way to placement and work shifts and weekends.

You will need to demonstrate an understanding of healthcare and the role of a Nursing Associate and show evidence of being an effective communicator with the people you care for, their families and carers, as well as your colleagues and superiors.

You will need to be prepared to work hard and undertake study in your own time, while on the programme; learning the fundamentals of exceptional care and developing your depth of knowledge around important aspects of both physical and mental health. In addition you will be taught many clinical skills which will be required when you become a registered Nursing Associate.

Interviews will hold week of the 9th December 2024, date to be confirmed.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

For more information, please visit our website via Lancashire & South Cumbria NHS FT.

In order to apply for the course you will need to have:

1) Maths and English (See acceptable qualifications below)
2) 48 UCAS Points
3) 12 months health care experience

The entry criteria for the course are the following qualifications:

Maths & English at:
• GCSE English and Maths (grade C or 4 and above) (English Literature is not accepted by the University of Cumbria)
• Level 2 Functional skills Maths
• Level 2 Functional skills English
• Key Skills Level 2 application of number or numeracy (Pass)
• Key Skills Level 2 Communication (Pass)
• CSE (Grade 1) Maths
• CSE (Grade 1) English
• Level 2 certificates (Grade C or 4 and above)
• Core maths level 3 (Grade E or above)
• Pre U Certificate (P3 or above)
• Freestanding Mathematics - Foundations of Advanced Mathematics (Grade C)

If you do not have maths and English or original certificates, you will either not be shortlisted and/or you will not be offered an interview. These will be requested and validated, prior to receiving an interview slot.

48 UCAS Points:
Have 48 UCAS points such as:
• A-Levels
• Diploma
• Foundation degree / Degree
• Level 4 NVQ
• BTEC (Dependant on the level)
If you do not have the above our Universities will accept the following qualifications with 12 months health care experience:
• NVQ Level 3 + 12 months care experience
• NVQ Level 2 + 12 months care experience(UCLAN only)
• Care Certificate + 12 months care experience(UCLAN only)

YOU MUST HAVE THE ORIGINAL CERTIFICATES.
You must have the Original certificates for Maths, English and any qualifications needed to meet the entry requirements. Transcripts will not be accepted.

You must also clearly put Maths, English and other qualifications, with your type/level of qualification, grade and date achieved, on you application form in order to be shortlisted.

All current apprenticeships must be completed in full, including your end point assessment, to enrol onto this Trainee Nursing Associate apprenticeship.

For internal candidates – you will need to have agreement from your manager to apply for this post, which will be verified if successful. As you will be on a Trust secondment contract, in the event of needing to withdraw from the programme.

On successful completion of the course you will be placed into a permanent band 4 Nursing Associate role within the Trust, however this may not be in your current work place.

During training you will be paid a Band 3 and there will be an expectation to work 37.5 hours.

If successful in securing a place on the course you WILL NOT be eligible for student finance.

Please be advised if you are a ‘Non-UK National’ applicant you must meet the eligibility criteria and fulfil the settlement requirements of the apprenticeship course funding. Your settlement status will need to be verified as eligible for funding by the relevant apprenticeship provider in order for you to formally enrol on the course.

The training provider will require evidence of:

• Full time residency in the UK for 3 consecutive years or more prior to the course start date (unless otherwise exempt from this rule – for example you hold refugee status – use the link below to see full list of exemptions).
• Residency to live and work in the UK for at least 1 year from the apprenticeship start date and must cover the entire course duration including the EPA period.

We advise that you check the https://www.gov.uk/guidance/apprenticeship-funding-rules-for-employer-providers/annex-a-eligibility-criteria-who-we-fund for more details on your visa’s eligibility to undertake an apprenticeship course prior to applying.

Those with previous NHS service may be eligible for provision of basic pay preservation as outlined in the NHS Terms and Conditions of Service (TCS) Handbook. Eligibility will be assessed on an individual basis. Further information on eligibility and terms can be found on the following link - Apprenticeship pay guidance and FAQs | NHS Employers

Please see the job description and person specification for more details on this role.


This advert closes on Friday 22 Nov 2024

Are you looking to start an exciting and rewarding career as a Nursing Associate and have a passion for delivering high-quality care within a Mental Health service?

We are running our 16th cohort of Trainee Nursing Associate Apprentices, working in partnership The University of Cumbria.

This post is an apprenticeship post commencing on the March 2025 cohort, which will see you develop to a NMC registered Nursing Associate, completing a 2 year foundation degree training programme. The course is fully funded.

Internal candidates,will be on a 2 year Trust Secondment contract
External Candidateswill be a 2 year fixed term contract.

This post is specifically for the Community Mental Health Team (CMHT), Duddon House, Fairfield Lane, Barrow in Furness, LA13 9AZ

As a trainee you will be based within clinical practice for the duration of the programme and will have study leave to attend University. You will rotate through different services within your speciality / service area (where applicable) and undertake block placements outside of your normal place of work, to gain a breadth of experience and skills.

Some travel is required so you must either be a car driver or be prepared to access public transport when on placement. You could be expected to travel up to 90 minutes each way to placement and work shifts and weekends.

You will need to demonstrate an understanding of healthcare and the role of a Nursing Associate and show evidence of being an effective communicator with the people you care for, their families and carers, as well as your colleagues and superiors.

You will need to be prepared to work hard and undertake study in your own time, while on the programme; learning the fundamentals of exceptional care and developing your depth of knowledge around important aspects of both physical and mental health. In addition you will be taught many clinical skills which will be required when you become a registered Nursing Associate.

Interviews will hold week of the 9th December 2024, date to be confirmed.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

For more information, please visit our website via Lancashire & South Cumbria NHS FT.

In order to apply for the course you will need to have:

1) Maths and English (See acceptable qualifications below)
2) 48 UCAS Points
3) 12 months health care experience

The entry criteria for the course are the following qualifications:

Maths & English at:
• GCSE English and Maths (grade C or 4 and above) (English Literature is not accepted by the University of Cumbria)
• Level 2 Functional skills Maths
• Level 2 Functional skills English
• Key Skills Level 2 application of number or numeracy (Pass)
• Key Skills Level 2 Communication (Pass)
• CSE (Grade 1) Maths
• CSE (Grade 1) English
• Level 2 certificates (Grade C or 4 and above)
• Core maths level 3 (Grade E or above)
• Pre U Certificate (P3 or above)
• Freestanding Mathematics - Foundations of Advanced Mathematics (Grade C)

If you do not have maths and English or original certificates, you will either not be shortlisted and/or you will not be offered an interview. These will be requested and validated, prior to receiving an interview slot.

48 UCAS Points:
Have 48 UCAS points such as:
• A-Levels
• Diploma
• Foundation degree / Degree
• Level 4 NVQ
• BTEC (Dependant on the level)
If you do not have the above our Universities will accept the following qualifications with 12 months health care experience:
• NVQ Level 3 + 12 months care experience
• NVQ Level 2 + 12 months care experience (UCLAN only)
• Care Certificate + 12 months care experience (UCLAN only)

YOU MUST HAVE THE ORIGINAL CERTIFICATES.
You must have the Original certificates for Maths, English and any qualifications needed to meet the entry requirements. Transcripts will not be accepted.

You must also clearly put Maths, English and other qualifications, with your type/level of qualification, grade and date achieved, on you application form in order to be shortlisted.

All current apprenticeships must be completed in full, including your end point assessment, to enrol onto this Trainee Nursing Associate apprenticeship.

For internal candidates – you will need to have agreement from your manager to apply for this post, which will be verified if successful. As you will be on a Trust secondment contract, in the event of needing to withdraw from the programme.

On successful completion of the course you will be placed into a permanent band 4 Nursing Associate role within the Trust, however this may not be in your current work place.

During training you will be paid a Band 3 and there will be an expectation to work 37.5 hours.

If successful in securing a place on the course you WILL NOT be eligible for student finance.

Please be advised if you are a ‘Non-UK National’ applicant you must meet the eligibility criteria and fulfil the settlement requirements of the apprenticeship course funding. Your settlement status will need to be verified as eligible for funding by the relevant apprenticeship provider in order for you to formally enrol on the course.

The training provider will require evidence of:

• Full time residency in the UK for 3 consecutive years or more prior to the course start date (unless otherwise exempt from this rule – for example you hold refugee status – use the link below to see full list of exemptions).
• Residency to live and work in the UK for at least 1 year from the apprenticeship start date and must cover the entire course duration including the EPA period.

We advise that you check the https://www.gov.uk/guidance/apprenticeship-funding-rules-for-employer-providers/annex-a-eligibility-criteria-who-we-fund for more details on your visa’s eligibility to undertake an apprenticeship course prior to applying.

Those with previous NHS service may be eligible for provision of basic pay preservation as outlined in the NHS Terms and Conditions of Service (TCS) Handbook. Eligibility will be assessed on an individual basis. Further information on eligibility and terms can be found on the following link - Apprenticeship pay guidance and FAQs | NHS Employers

Please see the job description and person specification for more details on this role.


This advert closes on Friday 22 Nov 2024

• Participates with operating officials, system users, and others in progress review of established systems to determine the reliability, productivity, and user friendliness of the existing system hardware and software.
• Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services.
• Provides management with information necessary to address difficult and complex problems in automating work processes.
• Presents formal and informal training and assistance customers regarding property management inquiries.
• Provides insight of process improvement and assists in the creation of reports, analyzing data, and reports any discrepancy to the Office of Digital Transformation Management.
• Monitors the return of FDA Information Technology (IT) equipment and ensures accountability.
• Researches and investigates Accountable Property movement to ensure FDA property systems are accurate.
• Assists in collecting data for adding assets, transferring assets, and disposing of assets in the Property Management Information System (PMIS).

Starting at $51,332 Per Year (GS 9)

• Responsible for the administration and technical supervision and direction of staff in the Division of Tribal Leases specific to the Indian Health Service (IHS) Tribal Lease Program (TLP).
• Conduct meetings for problem sharing and decision-making and effectively communicate with all levels of the agency on TLP activities.
• Responsible for all activities relating to 105(l) leases, pursuant to the Indian Self Determination and Education Assistance Act (ISDEAA), including the development and administration of the TLP budget, and for the leadership and policy direction of the IHS TLP program. Serves as the primary advisor to the ODSCT Director and Deputy Director of Business Operations, and the IHS Director, on 105(l) lease issues as they relate to the IHS Self-Determination and Tribal Self-Governance Programs.
• Serve as the primary representative of the IHS with Federal, Tribal, State and local governments and private organizations in matters pertinent to the IHS TLP program objectives. Participates in Intergovernmental study groups and initiatives where expert knowledge of the ISDEAA, including 105(l) leases, are required.
• Coordinate interdepartmental consultation including the Office of the General Counsel as necessary to resolve complex procedural and legal issues that may be involved in the appeals; and finalizes the appropriate response.
• Lead the development of annual congressional budget justification for the IHS 105(l) lease program, consult with agency Senior Executives, provide the Director, IHS, with background information prior to any congressional hearings in support of the budget request.

Starting at $143,736 Per Year (GS 15)

• Serves as nationally recognized expert on high performance sustainable buildings, energy/water/waste conservation, greenhouse gas emissions, and climate adaptation and risk. Provides high level technical expertise to PBS personnel regarding special, unique and/or other Federal mandates associated with energy/water/storm water/waste management, and sustainability performance in real estate operations and related design and construction project activities. Provides authoritative advice and guidance and consultant support to senior GSA officials on designs, construction requirements, projects and/or building system operations.
• Establishes and implements high performance sustainable buildings, greenhouse gas emissions, and climate adaptation, risk, and resilience policies, directives and guidelines for use across all organizational lines within PBS. Develops standards, training, and facilitates work to establish sustainability practices for all types of GSA facilities and activities. Assures that program goals, objectives, policies, activities and initiatives are executed in coordination with other Federal agencies, requirements, laws, Executive Orders and regulations.
• Provides independent analyses and evaluations of the effectiveness and efficiency of climate and sustainability operations in meeting the GSA’s objectives and goals. Creates policy and guidance an makes recommendations for changes, improvements, or modifications of program plans to meet changing situations and needs.
• Supervises and manages a staff in the performance of sustainability, climate and related work. Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments and the capabilities of employees. Develops performance standards and evaluates work performance of subordinates.

Starting at $143,736 Per Year (GS 15)

• Serves as nationally recognized expert on high performance sustainable buildings, energy/water/waste conservation, greenhouse gas emissions, and climate adaptation and risk. Provides high level technical expertise to PBS personnel regarding special, unique and/or other Federal mandates associated with energy/water/storm water/waste management, and sustainability performance in real estate operations and related design and construction project activities. Provides authoritative advice and guidance and consultant support to senior GSA officials on designs, construction requirements, projects and/or building system operations.
• Establishes and implements high performance sustainable buildings, greenhouse gas emissions, and climate adaptation, risk, and resilience policies, directives and guidelines for use across all organizational lines within PBS. Develops standards, training, and facilitates work to establish sustainability practices for all types of GSA facilities and activities. Assures that program goals, objectives, policies, activities and initiatives are executed in coordination with other Federal agencies, requirements, laws, Executive Orders and regulations.
• Provides independent analyses and evaluations of the effectiveness and efficiency of climate and sustainability operations in meeting the GSA’s objectives and goals. Creates policy and guidance and makes recommendations for changes, improvements, or modifications of program plans to meet changing situations and needs.
• Supervises and manages a staff in the performance of sustainability, climate and related work. Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Develops performance standards and evaluates work performance of subordinates.

Starting at $143,736 Per Year (GS 15)

• Assist the Director, Center for Fine Arts and others in developing, administering, directing and evaluating nationwide policies and activities related to GSA’s Art in Architecture Program. Serves as a nationally recognized senior technical expert in GSA’s Art in Architecture planning, acquisition, and evaluation activities
• Recommend whether to maintain or abolish current policies and procedures or to establish new ones that will affect the way that GSA does business in relation to the program. Recommendations may involve changing the very nature of the programs themselves. Program evaluation usually requires the coordination of studies and/or activities performed by lower graded Art Specialists.
• Lead task groups and/or personally performs studies related to the most difficult and complex policy problems Regional, arts professionals. Facilitate implementation of decisions made, policy proposals and internal and external directives.
• Develop long-range plans and technical recommendations concerning the initiation, upgrading of programs based on knowledge of known and projected user requirements.
• Present recommendations and conclusions regarding highly technical and/or complex program areas to top agency management.

Starting at $104,604 Per Year (GS 14)

• Assist the Director, Center for Fine Arts and others in developing, administering, directing and evaluating nationwide policies and activities related to GSA’s Fine Arts Program. Serves as a nationally recognized senior technical expert in GSA’s Fine Arts Program collection of over 26,000 works of art and storage facility of 8,000+ sq. ft. of museum quality space.
• Recommend whether to maintain or abolish current policies and procedures or to establish new ones that will affect the way that GSA does business in relation to the program. Recommendations may involve changing the very nature of the programs themselves. Program evaluation usually requires the coordination of studies and/or activities performed by lower graded Art Specialists.
• Lead task groups and/or personally performs studies related to the most difficult and complex policy problems Regional, arts professionals. Facilitate implementation of decisions made, policy proposals and internal and external directives.
• Develop long-range plans and technical recommendations concerning the initiation, upgrading of programs based on knowledge of known and projected user requirements.
• Present recommendations and conclusions regarding highly technical and/or complex program areas to top agency management.

Starting at $104,604 Per Year (GS 14)

• Coordinates work of lower graded employees within unit in the areas of responsibility assigned.
• Provides regulatory oversight, guidance and technical assistance to ensure integrity in SNAP for fraud detection, prevention, investigative techniques/processes, including administrative, prosecutorial, reporting, and all debt and collection actions.
• Plans, directs and participates in formal management evaluation reviews of State, local and/or Tribal operations; develops written reports of findings and recommendations; negotiates corrective action.
• Evaluates comprehensive documents submitted by state agencies and/or Tribal organizations for appropriateness, adherence of specific program rules, and general federal financial requirements.
• Trains state and local staff and/or Tribal organizations on program requirements through formal and informal presentations.

Starting at $103,409 Per Year (GS 13)

• Serves as the Service Center technical authority on the Farm Loan Programs and the primary point-of-contact on all farm loan issues addressed in the counties serviced.
• Supervises and directs the work of a subordinate staff responsible for making, servicing, and liquidating loans under FSA farm loan authorities.
• Has delegated loan approval authority and performs the full range of loan specialist duties.
• Attends public meetings with various groups and associations, and performs public relations and outreach efforts in the geographic areas serviced.
• Has knowledge of the technical and administrative concepts, principles, and practices of farm loan and financial management.
• Has knowledge of farm operations, land use and value, and production and marketing of various crops and livestock.

Starting at $103,409 Per Year (GS 13)

• Performs minor phases of a larger assignment pertaining to studies in marketing research, which includes data analysis, statistical modeling and query building, formatting, and programming skills to support sales and marketing efforts.
• Performs a variety of assignments in the areas of product research, market management and market research, using a knowledge of market research and marketing concepts, GSA's management processes, its organization, policies, functions and goals and those of its customers.
• Assists, higher level analysts in market research studies, performance planning efforts, market analyses, and other market research activities.
• Assists in preparation of less complex study plans or portions of plans that define moderately complex to complex study efforts. 
• Performs quantitative, cost/economic analyses and operations research studies requiring the application of such techniques as mathematical modeling, statistical analysis, linear and nonlinear programming, simulation, decision theory and probability theory in a new or creative approach.
• Prepares recommendations in various formats to audiences in formal and informal settings.

Starting at $59,966 Per Year (GS 09)

The Advanced MSA primary duties are to perform a variety of administrative support functions in connection with Veteran's inpatient and outpatient visits, care, and treatment while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics and specialties. Some of the major duties of this position include, and are not limited to:

• Schedule appointments in a timely manner. All appointments will be made with the patient's input, either in person or by phone. This may require a high level of coordination to avoid patients and sending sites not being able to conduct their CVT appointments.
• Daily review of active/pending consults, Recall list, and communications for accuracy and disposition.
• Monitor pre-appointment requirements to assure readiness for virtual (CVT/VVC/phone) visits.
• Incumbent will use the appropriate scheduling platform for scheduling needs. Which includes CRPS, VISTA, VSE, CTM, and/or TMP, when applicable.
• Work with the interdisciplinary team to schedule follow-up visits for inpatients and outpatients in the CRH Clinics with various providers and in a variety of modalities (face-to-face, VVC, and phone if needed).
• Coordinate care of Veterans at other VA facilities within the VISN.
• Obtain appropriate inpatient and outpatient records and ensure they are appropriately entered into the VA computerized system to ensure availability for patient care.
• Ability to operate computerized programs and databases to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems, and/or reports.
• Knowledge of basic medical terminology and more specific terminology as needed for problem­ solving and communication with Specialty teams.
• Ability to communicate effectively and professionally with Veterans and employees at varying grade levels.
• Ability to identify concerns, perform the tasks required to resolve the issue accurately and timely, and follow up as necessary to ensure a satisfactory resolution.
• Ability to make appointments in a clinical setting.
• Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work within a complex range of Primary Care, Mental Health, and/or Specialty CRH clinics.
• Other duties maybe be assigned within the scope of the CRH AMSA scope of practice.

Work Schedule: 8:00am - 4:30pm, Monday - Friday
Telework: Not Available
Virtual: This is not a virtual position.
Remote: This is a remote position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $47,777 Per Year (GS 6)

Electronic Health Record (EHR) Application Configuration Management and Support:

• Serves as a commercial EHR system expert in designing, building, and configuring commercial EHR applications in clinical and business settings.
• Functions as a liaison and advocate for commercial EHR enterprise software applications between clinical and business end-users, clinical advisory groups, and clinician users of all disciplines.
• Evaluate proposed commercial EHR configuration solutions for implementation and recommend changes to workflows, order sets, and clinical content.
• Develop commercial EHR configuration baselines and contribute to change control processes to implement new configurations and workflows.
• Analyzes commercial EHR vendor software release documentation and assesses potential impacts on established configurations.
• Provides commercial EHR application education and assistance to clinical and business end-users.
• Participates in commercial EHR system testing, change control processes, implementation, and performance monitoring activities.

• Provide on-site and/or remote support for end-users during commercial EHR go-live implementation activities.
• Conduct on-site training events when necessary to support commercial EHR go-live implementations.
• Coordinates with Service Desk support personnel to assist clinical and business end-users with application assistance.
• Communicate commercial EHR software application concepts using presentations, demonstrations, or formal documented reports.

• Develop systematic and structured approaches to evaluate software performance to improve clinical outcomes.
• Analyzes application performance and support requests to determine patterns associated with functionality or human-centered design flaws that require intervention and recommends improvements.
• Documents configuration issues at EHR go-live events and develops strategies to improve EHR usability and adoption.
• Evaluate quality improvement processes that impact configuration and/or clinical workflows to support improved technology response and positive patient outcomes.

• Utilize project management concepts, tools, and techniques to plan, organize, and execute all assigned tasks.
• Utilize knowledge and experience in project management to define project scope, identify deliverables, manage risks, and communicate across teams to achieve goals and objectives.

Starting at $103,409 Per Year (GS 13)

Electronic Health Record (EHR) Application Configuration Management and Support:

• Serves as a commercial EHR system expert in designing, building, and configuring commercial EHR applications in clinical and business settings.
• Functions as a liaison and advocate for commercial EHR enterprise software applications between clinical and business end-users, clinical advisory groups, and clinician users of all disciplines.
• Evaluate proposed commercial EHR configuration solutions for implementation and recommend changes to workflows, order sets, and clinical content.
• Develop commercial EHR configuration baselines and contribute to change control processes to implement new configurations and workflows.
• Analyzes commercial EHR vendor software release documentation and assesses potential impacts on established configurations.
• Provides commercial EHR application education and assistance to clinical and business end-users.
• Participates in commercial EHR system testing, change control processes, implementation, and performance monitoring activities.

End-user Support Duties:

• Provide on-site and/or remote support for end-users during commercial EHR go-live implementation activities.
• Conduct on-site training events when necessary to support commercial EHR go-live implementations.
• Coordinates with Service Desk support personnel to assist clinical and business end-users with application assistance.
• Communicate commercial EHR software application concepts using presentations, demonstrations, or formal documented reports.

Quality Improvement Analysis:

• Develop systematic and structured approaches to evaluate software performance to improve clinical outcomes.
• Analyzes application performance and support requests to determine patterns associated with functionality or human-centered design flaws that require intervention and recommends improvements.
• Documents configuration issues at EHR go-live events and develops strategies to improve EHR usability and adoption.
• Evaluate quality improvement processes that impact configuration and/or clinical workflows to support improved technology response and positive patient outcomes.

Project Management:

• Utilize project management concepts, tools, and techniques to plan, organize, and execute all assigned tasks.
• Utilize knowledge and experience in project management to define project scope, identify deliverables, manage risks, and communicate across teams to achieve goals and objectives.

Starting at $103,409 Per Year (GS 13)

Leadership in Nursing Informatics:

• Convene and lead groups of Subject Matter Experts (SME) in nursing and other healthcare disciplines to identify best practices and achieve consensus for standardization of workflow design and configuration in existing and new health information systems.
• Serve as liaison between the Office of Information Technology and select IHS Headquarters Offices and Divisions responsible for programmatic guidance of various disciplines including nursing, public health nursing, and community health aides/providers/representatives, to ensure that the data needs of these programs are considered in health information technology system selection and configuration.
• Serve as a recognized expert and liaison in the subject area of clinical informatics and serves in a professional manner in performance of duties between IHS, Tribal, and Urban (I/T/U) users, state, local healthcare organizations, external and internal stakeholders and software development staff.

Health Information Technology Innovation:

• Conduct market research, independently and in collaboration with appropriate Office of Information Technology and Program colleagues, on products and systems that may be useful in improving care and outcomes for IHS facilities and patients.
• Evaluates and makes recommendations to support implementation and modification of planned or proposed software changes or administrative policies for clinical software.
• Utilize expertise and independent judgment to select and develop methods to meet long-term objectives for new healthcare software applications.

Starting at $115,076 Per Year (GS 13)