Total 22 Director/C-Level Customer Service job vacancies in Lismore, New South Wales

As a Director of Force Support, GS-0301-13, you will serve as the Force Support Squadron (FSS) Director and to exercise first and second level supervisory and managerial authorities over the FSS, manage the activities of the FSS, Commander Support Staff (CSS) and oversee the planning, direction, and timely execution of high visibility and high impact FSS programs. This PD can only be utilized when the DSG Commander is the full-time technician. The Director of Force Support makes independent technical and executive decisions for the squadron in all areas of functional responsibility. This is an Air National Guard (ANG) Title 32 Technician position requiring military membership, compatible military skill assignment, and classification.

Starting at $107,986 Per Year (GS 13)

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

Are you a hardworking, results-oriented, and fun team player with a passion for the travel and tourism industry? Do you excel in customer service? If so, you might be the perfect fit for our team at the Chinatown Heritage Centre in Singapore. Join us and play a critical role in our daily operations as we continue to grow and thrive in the post-pandemic travel industry.

Chinatown Heritage Centre

The Chinatown Heritage Centre is the only place in Singapore that has recreated the original interiors of its shophouse tenants in the 1950s, offering visitors an honest, revealing glimpse into the lives of Chinatown's early residents. Every nook and cranny in the Chinatown Heritage Centre pulsates with the memories of yesteryear, offering an experience like no other as one is transported to Chinatown in the budding years of Singapore's establishment as a seaport.

Job Responsibilities

The Executive Director will provide the overall leadership in executing the strategic plan for Chinatown Heritage Centre (CHC), and advance various initiatives to drive the success of the Centre as a vibrant heritage hub in the ethnic enclave of Chinatown.

We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. An equivalent combination of knowledge, skills, education, and experience will be considered. We encourage you to think broadly about your background and skillset for the role.

1. Leadership

• Work in partnership with the Board of Directors to oversee all aspects of the institution, sustain its excellence and broaden its impact.
• Create a strong and stable financial foundation for CHC through various revenue, funding, and cost management strategies.
• Chief spokesperson. Represent CHC in professional meetings, development of contracts, and participation in industry events.
• Establish strong partnerships in the community to enhance business opportunities, cross-promotions, and collaborations to expand CHC’s public image.

2. Operations & Programming

• Direct CHC’s operations, including visitor experience, gallery tours, educational programs, public programming, curation and installation of special events, adhoc exhibitions, and managing of retail / event spaces.
• Oversee the management, maintenance, and capital projects of the property, facilities/grounds, and collections of CHC, engaging outside expert advice as necessary.
• Conduct periodic assessment and evaluation of CHC’s in-house programs, public events, and retail offerings

3. Planning & Administration

• Direct and oversee marketing initiatives, including the promotion of CHC through media outreach, press releases, website management, social media, etc.
• Lead, supervise and evaluate performance of museum staff and fulfil staffing requirements of CHC
• Attend board meetings as Executive Director and Overall Administrator of CHC.
• Prepare monthly / annual reports and execute all other reporting requirements as prescribed by the board.

Skills and experience

• Demonstrates a passion and enthusiasm for CHC’s mission and strategic plan, and a willingness to grow the standing of the centre along with the larger Chinatown precinct.
• At least 5 years experience in museums / attractions / space activation / events organisation with strong track record of demonstratable success
• Excellent leadership and effective staff development and organizational skills, in areas such as hiring, coaching, problem solving, empowering staff to provide a positive customer experience.
• Excellent interpersonal skills to build effective relationships both internally and externally. Relate well to people from the events and tourism industry.
• Strong project management skills, with experience in managing P&L, budgeting and financial planning.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

• Manages and directs Outpatient Services at the Rosebud Services Unit (RSU).
• Develops and implements short and long-range strategic plans; outlines goals and objectives and manages Outpatient operational budget.
• Provides comprehensive preventive and therapeutic health care and medical care services to patients in outpatient and inpatient settings, provides emergency care as required, provides health care services via telehealth services as appropriate and provides consultation to outreach clinics and/or via telehealth.
• The incumbent plans work to be accomplished by subordinates and prepares schedules for completion of work.
• Advise or counsel employees on work and administrative matters; interview candidates for positions; recommend appointment, promotion, or reassignments.

Starting at $145,000 Per Year (GS 15)

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Duties of the RN Assistant Chief of SPS include, but are not limited to:

• Assesses, plans, implements, and evaluates outcomes in the SPS program.
• Assumes responsibility for the coordination of sterile processing service focused on high level disinfection, sterilization, sterile storage, infection control and prevention, staff education, self-management, and customer satisfaction throughout the continuum of care.
• Ensures that all applicable VHA policies and guidelines are followed and that the American Association of Medical Instrumentation (AAMI) guidelines are followed per VHA Directive 1116(2).
• Executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of SPS processes.
• Demonstrates performance and leadership that is broad enough to impact the entire SPS department.
• Provides leadership for critical and semi-critical RMD, including sterile storage, reprocessing, standard operating procedures (SOP), competency assessment, selection, operation, and maintenance of reprocessing equipment, staff education program for RMD¿s a ad quality management of SPS.
• Assists Chief of SPS with assessing, monitoring, developing, and implementing corrective action plans for instrument processing, decontamination, sterilization, storage, biological monitoring, and high-level disinfection monitoring through an SPS Quality Management system.
• Assists with oversight and availability for consultation of non-critical RMD.
• Assesses the environment, analyzes trends, transmits data, communicates ideas, develops and implements policies, initiates programs and systems, and collaborates in the management of resources.
• Collaborates with the Chief of SPS about evidence-based practice (EBP) infection control relating to sterile processing standards. Specific activities include but are not limited to education program development, evaluating concepts and project development, mentoring staff and medical providers in sterile processing principles and in the implementation of projects, data collection techniques, statistical analysis, and developing evidence based clinical guidelines and protocols.

This position potentially requires:

• Flexibility in schedule and assignments
• Ability to ambulate and stand for long periods of time
• Donning and doffing of PPE
• Driving to community- based outpatient clinics (CBOCs).

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday - Friday 0900-1730
Telework: ADHOC-May be authorize (Employee who Telework on an occasional, episodic, or short-term, and have completed required telework training and telework agreement).
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $64,612 Per Year (VN 00)

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Overview

Under the National University Healthcare System, the department is setting up the NUHS Institute of Clinical Quality and championing clinical quality and patient-centred care across the Group. You will support the functions of the department in the developing, implementing plans and initiatives to achieve quality and patient safety across the cluster. In carrying out the various duties, you will be required to work very closely including with the senior management, medical professionals, administrators, support staff and related external stakeholders.

The incumbent is to oversee the smooth operations and quality initiatives of the department and, the deputy director has a very important role to keep the office running and ensuring it achieves its objectives.

Job Responsibilities

• Works closely with and assists the HOD to oversee the strategic plans of the office and translate goals into action items.
• Develop and implement strategies for improving patient experience and service quality
• Oversee the strategic framework and keep track of progress of programmes in all the strategic fronts across the cluster.
• Monitor the finances of the office and take charge of all official interactions with external partners, stakeholders, and vendors.
• Manage the performance matrices and BSC commits.
• Responsible for the office communications by helping to curate communications from the office and work closely with the group and institutional communication leads.
• Manage and lead other projects where assigned.

Job Requirements

• Bachelor’s degree, preferably in a healthcare related discipline. Master’s degree strongly preferred.
• Minimum 15 years of relevant work experience in related organisations in large scale project coordination work.
• Good organizational development skills and preferably with good knowledge of the public healthcare setting, experience and familiarity is an important and useful attribute
• Relevant communications experience (preferably in healthcare setting) is an advantage.
• Proven people management experience with excellent interpersonal and communications skills, particularly in written communications.
• Ability to think and work strategically.
• Ability to multi-task in a fast changing environment and work under tight timelines.
• Excellent knowledge of MS Excel, MS Powerpoint tools for data analysis, building charts, etc.
• Good numerical sense with analytical skills, meticulous and a strong problem-solver.

#L1-RT1

We are looking for a Business Director – New Growth to join our company.

You will be given the opportunity to shape the overall strategy and its execution by identifying global trends, conducting market analysis and evaluating targets within the scope of product lines that are new to the company or externally to enable the use of selective solution partners as a powerful growth driver. Blending market analysis, new solution portfolio strategy and execution, providing a unique opportunity to lead organically whilst developing our business.

Who you will work with:

You will report to the Vice President New Growth and is part of the New Growth Management Team. The Business Director works in an ecosystem where product solutions are developed both vertically and horizontally across product groups and segments. Therefore, close cooperation with the other Vertical Business Directors, as well as colleagues in the Technical Sales and Services, Technical Operations, Pricing and Digital functions is required. Moreover, the Business Director works very closely with the Sales and Customer Service organization to facilitate and enable the sales teams to sell the New Growth / products.

From nothing to something important:

• Assess the market trends and new customer spend to identify and prioritize strategic gaps, evaluate buy, build, and partner options.
• Provide recommendations on potential acquisitions / partnerships via detailed analysis
• Market mapping to solve customer pain points and maintain a strong external advisory network to inform deal flow and key trends.

From something important to recognizing revenue:

• Ensure the optimal design for the market and launch of new products & solutions by building an effective go to market strategy plan with clear deliverables and accountabilities.
• Establish and work within the defined project management set up – collaborating with internal and external stakeholders.

Recognizing revenue to making it big:

• Manage the profit and loss for the new business solutions. Lead the solution team, develop new products and market strategies.
• Implement key performance indicators and measurements for profitability.
• Drive our sustainability strategy in the necessary direction as suitable for new business.
• Develop and manage concise upskilling offerings for sales, customer services and operations.
• Contribute to budgetary processes and take part in monthly business reviews to optimize the potential
• Monitor the competitive landscape, protect, and build market share, and manage the product brand and price position.
• Monitor and manage the marketing mix of the solution particularly price positioning, promotional activities to drive profitable growth and the product brand within the given frameworks.
• Utilize technology and digital opportunities where it has market potential.
• Support developing products, services, and digital solutions in cooperation with wider product / solution teams.
• Align customer needs across the product, sales, and operations organizations and develop plans and tactics for the customer portfolio.
• Develop inventory policies for the portfolio and review and monitor logistics cost, inventory turnover, availability, lead times and service levels.

What you need to be successful in the role:

• Master’s degree or equivalent in engineering, technical studies and / or business administration
• 7+ years of managerial experience from maritime industry, preferably with P&L responsibility

Sounds interesting? If you can see yourself in this role, please let us know why you are our new Business Director – New Growth.

Children Services | WA - Other


Closing date: 12/10/



Our quest
Hello. Were The Y WA, 
Were that local (Not-For-Profit) Early Learning Centre located on Claughton Way , Glen Iris (Perth, WA). Were all about inspiring and nurturing children to become independent little butterflies. And guess what? Youre a big part of how we make this happen.
You could be our new Assistant Director excited to work your magic and act as the centre 2IC based in Bunbury (Perth, WA). But lets cut to the chase. Why join The Y? Check out our awesome perks below.
Your groovy perks:                                                                                   

... Click here to view more detail / apply for Assistant Director ? Bunbury Early Learning Centre

WHAT YOU WILL BE DOING:

• Oversee and manage all operations and matters related to Finance department.
• Monitor budgetary and key performance indicator movements.
• Ensure to liaise with the company auditors and regulators .
• Responsible for all financial and accounting functions of the organization.
• To ensure effective implementation of all Materials Policies & Procedures following local legislation, whilst maintaining brand Standards in Materials Management.
• Ensure to manage the development of accounting admissions, credit/collections and internal control policies.

We are looking for an experienced and exceptional leader to fill the role of Director of Services In home care.
This is your chance to work in an organisation that is breaking new ground in service provision in Australia.
OzChild is the largest provider of evidence-based programs in the child protection sector in Australia, providing a range of programs that improve family functioning, problem behaviour in both children and adults, drug use, mental ill health, and domestic and family violence.
Role:
This role provides an opportunity for innovation and strategy with a focus on working in partnership with carers to contemporise out of home care within OzChild and the broader sector. Our Director In Home Care will advance practice, increase the participation of carers, children and young people, be part of advocacy in the sector and drive outcomes and the building of evidence about what works ... Click here to view more detail / apply for Director, In Home Care

Reporting into the Divisional Director you will lead the performance of Ty Cwtch location, providing direct line management, support and guidance to a team of managers and allocated support functions in achieving quality, customer, financial and growth targets.
You will directly line manager the Service Manager as allocated by the Divisional Director, providing feedback and performance information to the Divisional Director as an when required.

Reporting into the Divisional Director your duties will include:
Quality and Governance

- Provide operational support to the Divisional Director and all services to achieve GOOD or OUTSTANDING ratings with the Regulator (Ofsted/CIW or country specific equivalent) utilising internal audits. You will be expected to take responsibility for a specified number of service visits and service audits (set as KPIs) which are to be managed by you in this role.
- You will implement the recommendations from the feedback of the children and young people, ensuring your Divisional Director has an overview of progress. It will be your responsibility to ensure improvements are achieved and maintained.
- Lead in your allocated area in driving improvement on all areas of quality performance – such as audits compliance, action plan completion, and other relevant quality metrics.

- Deliver service improvement via the effective management of complaints, compliments, and feedback, ensuring that lessons are learnt and shared.
- When allocated by the Divisional Director, manage and lead on complaints, with the aim to achieve a positive and complete resolution in line with policy.
- Ensure that the service action plans are embedded and driven to accomplishment. Support managers and liaise with the Support teams, facilitate and co-ordinate Quality Improvement. As an operations manager you will jointly own and implement the service improvement plans being a key member of the team linking with the managers and the Divisional Director
- Remove any barriers and ensure Managers have ready access to, and support from internal and external support services to achieve maximum performance against key goals and objectives. You are also responsible for ensuring Managers update and use the internal systems effectively and appropriately.
- Ensure the highest standards of care, customer service, hospitality and support are always delivered and evidenced.
- Have a good awareness of the Ofsted and CIW regulations, so that the Registered managers can be supported appropriately in readiness and during assessment processes.
- Ensure legal frameworks that ensure the children and young people we support are safe and/or court orders and enact conditions where this is appropriate.
- Represent the organisation in issues of safeguarding/LADO and attend meetings to work towards resolution of areas of concern.In some instances, as an operational manager, you will be required to lead and manage some cases, reporting directly back to the Divisional Director.
- Ensure that environments are safe, meet health and safety requirements, that all major areas such as fire and water are consistently tested and measured and that environments are of a decorative presentation in conjunction with people who live at the location.
- Work with the children and young people we support, their support and the circle of support around the individual to develop ways of hearing their voice to have best outcomes.
- Have a good working knowledge of the regulatory and legal frameworks relevant to the children’s and young people social care sector.
- To lead and over see your allocated location(s) in support of the regional director using data and IT systems such as power BI, Nourish, SharePoint etc.

- To work with the registered managers to support the staff team for each location to meet their excepted mandatory training and seek further support for specialist training appropriate to the children and young people’s needs as assessed and to monitor that training and skill development are part of the yearly development plan.
Financial and commercial
- Support the Divisional Director to achieve and exceed Regional EBITDA and KPI measures with emphasis on appropriate occupancy, the eradication of agency and direct cost controls- including the management of absence and staff turnover - you will be expected to have a working knowledge of the regional financial status and to report and action accordingly.
- Support the Divisional Director to Identify where capex and resources are needed to drive new revenue and quality improvements- ensuring a robust return on investment on any expenditure.
- Input to budgets, objectives and targets for each Manager and their Home, including new services and growth, ensuring occupancy targets are met and exceeded.
- Work with the managers and Divisional Director to ensure that that costs are managed in line with budget and identify opportunity for efficiencies.
- Support the Divisional Director to actively seek opportunities to develop effective commercial partnerships with key third party organisations e.g., Local Authorities, NHS etc. working with the Divisional Director to ensure that forecasting occupancy targets are met and admissions are planned in line with budget and admission process is followed robustly using Salesforce and other internal systems.

- Support the Divisional Director to ensure that homes are fully compliant with all company financial operating instructions, policies, and procedures.


Partnership

- Develop effective partnerships with key third party organisations e.g. Local Authorities, NHS, Ofsted/CIW/LADO always acting as an ambassador for Salutem Care & Education and external stakeholders.
- Assist the Divisional Director to identify opportunities for business development, including re-developments, new services, and partnership working with commissioners.
- To develop partnerships with key people in an individual’s life such as family members, advocates and commissioners of services ie social workers, nurses to enable an appropriate fee response to identified or changing needs

- As an operations manager working directly with the teams at each location allocated to you, you will need to be an effective communicator being a key link between your locations and the senior and executive management teams.


Regional and Divisional Strategy

- Assist the Divisional Director to create a strategic plan for the geographic region, to ensure sustained growth and re-purposing of services where they may not be fit for purpose.
- Support the Divisional Director and children’s division Senior management team to develop the Childrens Division Strategy
- Where a service may not be fit for purpose or have quality issues-be responsible for ensuring that a robust service improvement plan is implemented, working with the quality team and using support functions as required, keeping the Divisional Director appraised of progress or issues at all times.
- Undertake required level of monitoring of performance against all key performance criteria, with emphasis on compliance with all legal and regulatory standards, ensuring that monitoring is recorded on Nourish and other systems as required.

Effective people management and leadership


- The Divisional Director will oversee but you will be responsible for ensuring that robust supervision and development through personal development plans are in place for the managers you directly line manage and that all staff within your portfolio are supervised in in line with Salutem KPIs.
- You will adopt a coach and mentor style with your portfolio of Managers and teams to ensure they are supported in their professional and personal development and actively manage a talent pipeline to maintain management and leadership strength across the region, division and Salutem Care & Education as a whole - supporting with relevant succession and development plans with the managers you are allocated to as directed by the Regional Director
- Demonstrate commitment to staff retention and development, with effective reward & recognition and learning & development programs in all homes. As an operations manager, you will be working with the senior management team on implementing retention strategies to meet Divisional KPIs.
- Good leadership at all levels of the organisation, shapes its culture into one where people who use the services and the quality of care come first. You will be expected to regularly visit your services within the region and attend meetings nationally to ensure the effective operation and leadership of your region and homes allocated to you.

- In extreme circumstances and where no other solution is readily available, become the registered manager for a location to reduce the risk of any regulatory action.
- Actively seek opportunities within your role to develop your skills and knowledge within the multi-site and regional level.

This job description should not be seen as all encompassing, and the post holder will be expected to undertake any other responsibilities appropriate to the post as identified by the company.
The post holder will need to be able to travel and be available for flexible working in line with the needs of the region and division. Overnights stays are an essential element of the role.
Essential skills:

- Good standard of oral and written maths and English
- Strong inclusive leadership style
- First class communication skills, able to communicate at all levels.
- Confident problem analysis & judgment skills
- The ability to work under pressure and to deadlines.
- Skilled at implementing vision and direction of executive management in a way that staff at all levels will understand, helping them to see how their contributes to the achievement of those goals
- Experienced in managing people, finances and resources to demanding plans and budgets.
- Experience in multi-site management
- Must have worked in a health care environment managing resources and people, preferably in a matrixed management environment.
- Experience of managing in a heavily regulated environment
- Strong relationship building skills.
- Excellent communication and presentation skills.
- Quality & Customer Focused
- Attention to Detail, organised
- Responsive and flexible – to changing demands and priorities
- Celebrates success and performance manages in a supportive and constructive way following appropriate processes.
- Able to work under own initiative and under pressure.
- Problem solver
- Team player

Desirable skills:

- Educated to degree level or equivalent experience
- Experienced in project management

10th May, 2024
The Opportunity:   As the Centre Director at Explorers Dandenong, you'll take the lead in all aspects of your Centres operations. Your role is pivotal in creating a nurturing and supportive environment for both our team members and the children under our care.  In this capacity, you will: 

Oversee the day-to-day operations of your Centre 
Manage and build strong relationships with employees, families, and wider community 
Support all team members to implement our Reggio Emilia-inspired curriculum 
Ensure compliance with industry regulations and company values 
Foster a positive workplace culture 
Champion child safety and positive learning outcomes for every child  
Rest assured, you'll receive strong support from your off-the-floor Director in Training and Educational Leader, and our dedicated operations team. 
  
Our Benefits: 


Generous Above Award Salary additional incentives* 


... Click here to view more detail / apply for Centre Director

At OFG, we work smarter, so you can spend more time doing the things you love!

How would you like to be paid for 5 days but only work 4?*

Job Title: Regional Director

Location: South West Region

Salary: Up to £95,000 per annum plus £4500 car allowance

About the Role

Acorn Education are looking for a Regional Director. As Regional Director you will be accountable for a portfolio of schools within the division, alongside other Regional Directors supporting our leading services across the UK.

This role has significant strategic and operational responsibility and is charged with ensuring that schools deliver all elements of performance as specified in the individual development plan, budget and group-wide expectations. This role includes the maintenance and improvement of quality, staff retention and well-being, financial performance, sustainability, and growth.

You will lead change initiatives, raise standards and work within a multisite environment to ensure we continue to deliver excellent outcomes for our pupils.

Who we are looking for?

As a results driven, committed professional, you will be able to demonstrate significant improvement in delivering services in your sector. You will have the ability to motivate and develop colleagues, sometimes remotely, to ensure you create stable and supported teams where members feel engaged and confident in their roles. You will be able to demonstrate strong performance management capabilities that will enable the delivery of our group strategy, as well as have experience in managing budgets and achieving financial targets. You must have a sense of energy, pace, purpose and commitment.

You will have extensive experience in a senior, strategic management role. A solid understanding of regulated environments is desirable, but not essential, and you must have demonstrated success in a regional/multisite role. You will be commercially aware and able to demonstrate the ability to grow the business.

About the Group

Why Join Acorn Education?

Your wellbeing is very important to us, and we know that being able to choose the benefits that suit you and your family will support your wellbeing.

VISTA is our flexible benefits platform which lets you tailor your benefits package.

When your circumstances change…no problem. You can flex, trade and add to your benefits package to suit your circumstances.

Holidays start at 25 days per annum plus bank holidays on top, with options to buy an additional 5 days
Critical illness cover and life assurance options
Company Pension with options to increase your contributions
Private medical and dental Insurance
100’s of discount options valid in the UK and abroad
Eco-Car Scheme
“Your Wellbeing Matters"- access to a wide range of first-class mental health support services and physical health checks
Career development opportunities
Professional support networks and groups
* 4 Day working week - ‘rest-day’ could be any day Mon-Fri (agreed with Manager)
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

• Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel

• Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence

• Determine the effectiveness of existing programs and develop new strategies

• Actively participates in sales presentations, property tours and customer meetings

• Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary

• Participate in community and professional organizations to maintain high visibility and promote a positive image

Johnson & Johnson is recruiting for a Director, Vision Deliver APAC. This position will lead the strategic direction, program execution and operational performance management across the APAC region for Customer Service, Distribution, and Transportation. Directs the Deliver organization's activities including management of 3PL support, budget ownership, compliance and works hand in hand with our end-to-end (E2E) functions to ensure the health and safety of the Vision network in region. Connecting into both the E2E Regional Supply Chain & Global Vision Deliver. The position leads performance and unlocking value through network, product flows, cost to serve, outcome metrics. Position will report directly to the J&J Vision, Global Deliver Leader.

Network accountability

• Over 15 APAC DCs & Postponement Centers: Multiple models from J&J run to 3PL partnership
• Over 6 Customer Service Call Centers: Supporting all direct market languages.

Lead multiple teams across multiple countries

Budget accountability, SG&A and COGS

• Lead multiple Associate Director roles, plus~10 managers, site Supervisors, professionals supporting inventory, analytics, projects/portfolio. 300+ J&J/Contract/3PL operatives – DC network and Customer Service Centers

Regional E2E/Commercial support – develop strong connections to support APAC Commercial LT. E2E SC Support and Deliver representative for APAC Region & into Global Deliver

• Operations, Facilities, Crisis Mgmt., Business continuity, X-functional projects. NPI’s, Promotions, New Business model support
• Establishes and implements customer service standards, ensuring customers receive the best service possible. Maintains and improves customer goodwill during service periods. Develops policies and procedures covering the order fulfillment process, general correspondence, and resolution of inquiries. Drives continuous Improvement within the function for Operational efficiency, Service, Capacity, Cost, and Talent.
• Ensures adherence to all Regulatory, Safety, Environmental and SOX compliance requirements and departmental objectives.

Key Responsibilities:

• Significant engagement into the Commercial leadership structures representing Deliver.
• Accountable for operational metrics including OTIF-D, Answer Rate & Cost Targets
• Support Business Planning (DELIVER SG&A & COGS)
• Accountability in embedding DELIVER in the IBP processes and regional STEM. Operational Orchestration, e.g. lead time visibility E2E
• Feed Customer Insights into E2E SC solution building
• 3PL partner management
• Portfolio management for APAC Vision franchise. Drive large scale APAC programs (Network Optimization, Local Product Compliance, Digital Transformation)
• Bring functional business insights and analytics from Deliver to the E2E segment SC
• Lead and develop an organization across Analytics and E2E Integrator functions, by empowering successful teams to engage in E2E collaboration and solutions with partners.
• Engage both with internal & external sources to drive continuous improvement for the organization and benchmarks
• Ensure Safety & Compliance

Requirements

• BA/BS, advanced degree preferred and a minimum of 10 years business experience. Prior experience in project management is required.
• Health Care experience is a must have
• Knowledge of laws, regulations, and industry standards for covered geography a plus.
• 8+ years Leadership experience.
• 5+ years Distribution, Transportation, or similar SC experience.
• 3+ years customer service experience, or similar.
• Strong written, oral English and interpersonal abilities. Multiple languages is a plus.
• Deliver Experience with Operational Expertise and E2E Supply Chain Experience a plus

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, depending on location and subject to local legislation, candidates offered employment may be required to show proof of COVID-19 vaccination or, in certain countries, secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. If you are invited to interview for the position, your recruiter will advise on the vaccine requirement status in your geographic location.