Total 4 Director/C-Level Customer Service job vacancies in Burnley, Lancashire, BB10 4AA

Pay up to £36,545 plus 28.97% employer pension contributions, hybrid working, working, flexible hours, and great work life balance. 

DWP. Digital with Purpose. 

We are looking for a Director's Support Manager to join a busy and complex area of DWP Digital and support our Senior Leadership Team as we deliver a massive transformation of public services.  

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society.  

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. 

Diaries. Workflow. Prioritisation.

We have an opportunity for someone with excellent organisational skills and communication skills to join our team as Director's Support Manager. You'll be working with our Head of Application Platforms.

In this role, you are the conduit between the Deputy Director and several senior stakeholders, building relationships by supporting them and keeping them up to date.

You'll quickly develop a good understanding of what we do here, and the strategic priorities across Digital Group.

You'll use that insight to plan and prioritise, and to manage the director's workflow, anticipating any issues before they arise.

You'll have responsibility for diary management as well as inbox management, ensuring that all enquiries and requests are answered in a timely and accurate manner.

Experience as secretariat for meetings, taking notes and actions right through to completion, will also be useful as you cover our Senior Leadership Team meetings. 

What skills and experience do you need? Show us that you have these skills in your application… 

• Experience of providing support services to senior leaders including anticipating issues before they arise and responding to unplanned challenges (ideally within a large digital organisation).
  

• Experience of building effective relationships including the ability to influence senior stakeholders.

• Experience of managing conflicting demands and priorities whilst working in a high profile, fast paced environment, ensuring tasks are prioritised in line with strategic objectives.  
  

• Excellent communication skills with the ability to use varying methods of communication and evidence of summarising key messages and recording and tracking information. 

• Familiar with Agile ways of working and associated IT and collaboration skills required for this role, eg - Office365, Microsoft Word, Teams, Outlook, SharePoint, Loop.
  
  

Details. Wages. Perks. 

Location: You'll join us in our brilliant Digital hub in Blackpool. There is lots of free on site parking and we're accessible from across the North West.

Hybrid Working: We work a hybrid model with a mix of home working and sometime in the office. Your office days will coincide with the Director's diary where possible.

Travel: There will be a requirement to travel to our Manchester office on a quarterly basis, to support the Senior Leadership Team in onsite meetings.

Pay: In return for your skills, we offer a competitive salary of £35,711 to 36,545.

Pension: You'll be eligible for a brilliant civil service pension with employer contributions worth 28.97%, worth up to over £10,500 a year.

Holidays: You'll get a generous leave package starting at 24 days, rising to 26 days after one year, plus all the usual bank holidays, and the option to take extra days off on flexi leave. 

Our broad benefits package is built around your work-life balance and includes: 

• Flexible working and family friendly policies 

• I can be me in DWP. Bring your authentic self to work. 

• Work for a 'Best Place to Work in Digital Award' nominee 

• Volunteering and charitable giving 

• Discounts and savings on shopping, fun days out and more 

• Interest-free loans to buy a bike or a season ticket 

• Professional development, coaching, mentoring and career progression opportunities. 

 

CLICK APPLY for more information and to start your application. 

A Vacancy at East Lancashire Hospitals NHS Trust.


We are seeking a motivated and forward-thinking senior nurse to apply for this exciting development opportunity as Assistant Director of Nursing within the Community and Intermediate Care (CIC) Division holding a community portfolio which will stretch across both the East Lancashire and Blackburn with Darwen localities.

This is exciting opportunity to maximise the delivery of community care and continue to improve access, as such you will need to be an exceptional leader who possesses vision and resilience. The portfolio will include District Nursing, Treatment Room, Bladder and Bowel, Lower Limb Vascular, Lymphedema as well as other integral services. You will be instrumental in the safe transfer of adult physical health services for Blackburn with Darwen into East Lancashire Hospitals NHS Trust.

It is important that you can demonstrate insight and experience of multidisciplinary working and decision making at senior leadership level, be people focused, collaborative in the delivery of change and have an in-depth understanding and experience of quality. You will be a key member of the clinical and operational Senior Management Team in the CIC Division and be expected to form productive working relationships with key partners such as primary care.

Professional leadership will be integral to ensure consistency of practice and high standards of care putting the patient at the heart of everything that we do.





You will work closely with the Director of Nursing and Divisional Director of Operations to build on existing strengths, supporting the Trust Vision to ensure the very best system of care is provided through creative partnerships with patients, carers and staff.

Providing professional leadership to ensure consistency of practice and high standards of care putting the patient at the heart of everything that we do.

Accountable for non-medical care within the Division with a focus on driving patient safety

Providing visible and inspirational leadership to staff across the Division and wider organisation to maximise community services

East Lancashire Hospitals Trust (ELHT) is currently rated by the CQC as Good, with some areas of Outstanding practice. We recognise that there is work to be done to achieve an organisational Outstanding rating.

At ELHT our vision is to be widely recognised for providing safe, personal and effective care. We currently provide services to and treat over 600,000 people across East Lancashire and the surrounding area, employing over 7,000 staff

Leadership
• To provide visible and inspirational leadership to nurses, midwives and AHP staff in the division to ensure they are engaged and motivated to provide safe, personal and effective patient care in support of the aims of the Trust.
• To ensure there is regular two way communication with staff enabling staff to feel engaged and involved with the services within which they work and to suggest ways in which services may be improved.
• To foster a culture that promotes openness and where staff have the confidence to speak up in support of providing safe, personal and efficient patient care and services.
• Line management of senior staff within the division in line with divisional structure ensuring that all nurses, midwives and AHP staff have clearly defined roles and are practicing in accordance with ELHT policies and the Code of Conduct prescribed by the relevant professional regulatory body.
• Ensure that newly qualified nurses, midwives and AHP staff receive appropriate preceptorship and support to enable them to be effective healthcare professionals.
• To actively encourage nursing research providing support and guidance as required. To ensure that nurses are contributing to research projects in line with the Trusts Reseach and Innovation Strategy and Priorities.
• To support and develop line managers within the Division, to ensure consistency of leadership and accountability across the specialties.
• Responsible for the planning and development of nursing services in line with the annual professional judgement review and the divisional strategy.
• Deputise for the Divisional Director Nursing/Head of Midwifery,at appropriate assurance and business meetings, along with external regulators, dealing with highly complex situations and reports such as achieving KPI’s and managing service redesign.
• Responsible for and work closely with matrons and ward leaders to improve workforce efficiency and compliance with ‘safer staffing’ standards.
• Working in partnership with the divisional triad, alongside the deputy divisional director of operations create a compelling vision for the future of the division’s services ensuring nursing/AHP’s have an equal voice, along with ensuring health and wellbeing is promoted at all times.
• Drive the patient safety agenda, set ambitious safety targets to continually improve the trust’s patient safety record.
• Pro-actively lead the decision-making process, collecting and analysing information in order to make effective decisions in complex situations.
• Develop a seamless service and collaborative culture across organisational boundaries to ensure achievement of Trust objectives, patient flow, particularly safe patient care
• Reduce sickness levels within the division by embedding the trust’s health and wellbeing strategy.
• Provide strong visible clinical leadership. Maintain professional competence, authority and credibility by undertaking regular clinical sessions and being highly visible to patients, carers and staff, actively seeking feedback about the quality of services.



Service Delivery


• Accountable for the service delivery across the division and specialities, ensuring safe, personal and effective care is provided.
• Be accountable for the management of all non-medical clinical staff within the directorate supporting capacity and patient flow, deploying resources, manpower and non-pay efficiently to facilitate patient care
• Anticipate, identify and manage staffing shortages, maintaining safety at all times.
• Facilitate the effective and efficient use of budgets by ensuring the team leaders are empowered and competent to make relevant financial decisions.
• Manage a number of defined Directorate budgets with authorised signatory responsibility, ensuring the delivery of a balanced budget, taking appropriate remedial action when required, and ensuring adherence to Trust Financial Policies and Procedures.
• Challenge existing practices, ensuring that progressive solutions which take into account models of best practice, are incorporated in to service plans.
• Support Directorate teams to deliver service re-design projects that deliver improved clinical outcomes for patients, improved utilisation and more efficient use of resources.
• Support the formation of the directorate strategic and service delivery plans, including capacity and demand planning, service redesign and workforce transformation.





Performance


• To lead on specific nursing and midwifery service improvement opportunities as directed by the Divisional Director of Nursing/Head of Midwifery.
• To co-ordinate the production of Nursing and Midwifery Performance Reports as required, presenting at times, complex, sensitive and contentious information.
• To support the Divisional Director of Nursing/Head of Midwifery with compliance with Trust E: Rostering policy.
• Ensure all nursing; midwifery and AHP staff are compliant with the Trust’ HR performance indicators.
• Lead the strategy for continuous improvements in patient safety across the division.
• Report progress against infection control objectives and performance to the ‘Trust Board’ through quarterly reports.
• Develop and implement a performance monitoring and management system that empowers team leaders to continuously monitor, review and reset clinical standards of care.
• Enhance the performance and capability of others through formal and informal interactions. Ensure compliance with statutory requirements and standing financial instructions.
• Ensure compliance with health and safety standards and develop and sustain a proactive culture which ensures health and safety is always a high priority.
• Responsible for implementation of Trust wide policies within the speciality wards and departments.
• To lead the development and monitoring of robust performance monitoring mechanisms and to robustly challenge variances, taking accountability for the overall management of designated areas of the nursing budget.



Trust Wide


• Work closely with the Divisional Director of Nursing/Head of Midwifery, matrons and Team leaders to maintain and improve standards of nursing practice, maximising opportunities to develop new ways of working based on best evidence.
• Actively contribute to the development of the Trust Strategy for Nursing and Midwifery, leading systematic implementation within the Division in conjunction with Divisional Director of Nursing/Head of Midwifery and Matrons.
• Ensure the service meets/ exceeds healthcare standards and specific standards for their service i.e. NHSLA, NICE, PEAT, CQC, Code of Practice for the Prevention and Control of Health Care Associated Infections. Ensure a programme of audit is in place to assure that key policies and practices are being implemented appropriately.
• Coordinate inspections and audits that identify clinical and non-clinical risks and ensure that risk assessments are carried out for all hazards identified, feeding any significant risks into the Divisional Governance Forum. Ensure that patient safety issues and progress on action plans are reported to and discussed at appropriate Governance meetings.



Governance




• Lead Governance as designated by the Divisional Director of Nursing and ensure staff involvement within the division
• Promote a culture where governance and risk management are seen to be everyone’s responsibility in line with the trust’s Board Assurance Framework.
• Undertake the investigation and resolution of actual and potential complaints at a Divisional level to ensure that learning takes place as a result of complaints and incidents.
• Empower staff to positively embrace informal and formal complaints as a valuable learning tool to influence behaviours and alter practice where/if indicated
• Work closely with the Divisional Deputy Director of Operations and the Quality and Safety team to ensure that appropriate mechanisms are in place for effective assessment and management of clinical and non-clinical risk. Actively contribute to the Trusts risk register.
• Support team leaders/ ward managers/matrons and other staff in assessing and ensuring a quality environment for patients at all times.
• Ensure all patients are treated with respect and ensure concerns are appropriately addressed in relation to cleanliness of the wards and departments.
• Provide guidance, support and expertise in relation to cleanliness, environment and infection prevention and control, and essential maintenance.
• Establish a co-ordinated approach to ensure essential nursing care is carried out to the highest standard using such tools as clinical benchmarking (DoH 2001) and dashboards, including identifying current practice, comparing standards within own areas, sharing good practice change. Practice, recognition of practice to be improved, action planning to address deficit and evaluation post
• Actively leads governance activities to ensure that the highest standards of care and business conduct are achieved.
• Lead on the formulation of Divisional wide policy re-design, strategic and service development, in order to promote good governance and safe, personal and effective care.





Infection Control


• To maintain a clean, safe environment, ensuring adherence to the Trust’s standards of cleanliness, hygiene and infection control.
• The post holder is accountable for minimising the risks of infections and for the implementation of the Code of Practice for the Prevention and Control of Healthcare Associated Infections as outlined in the Health Act 2006. This includes receiving assurance of risk and embedding evidence based practice into daily routines of all staff.
• Accountable for ensuring all staff are trained and supporting their designated areas are compliant with infection control procedures.


This advert closes on Wednesday 1 May 2024

Join us as a Private Financing Transaction Support Director

• We’ll look to you to lead the financial and resource management of our Repo & Risk Transformation and Firm Financing business lines within our Private Financing franchise, focusing on both new and existing transactions
• You’ll be managing existing and forward-looking resources, as well as using your creative thinking skills in the design of new processes, optimisation of existing processes, and automation of MI
• This senior regulated role is a unique opportunity to be recognised for your unwavering integrity, sound judgment and commitment to doing the right thing

What you'll do

As a Private Financing Transaction Support Director, you’ll be working with Private Financing Trading to control the financial resources of the Repo & Risk Transformation and Firm Financing business lines, incorporating input from the Origination and Structuring teams to manage the pipeline.

You’ll be managing the consumption of resources, including unsecured funding, leverage, RWAs, and risk limits with an idea toward both building portfolio monitoring tools and highlighting opportunities for optimisation and savings, and initiating management actions to hedge capacity constraint

Additionally, you’ll be:

• Understanding the risk run by the desk and managing the measurement and reporting of assets and liabilities against resource budgets, on both a spot and behavioural basis
• Managing the P&L budget for the desk, with a specific focus on P&L measurement, attribution tools, internal charges and cost savings or optimisation
• Preparing presentations for internal and external stakeholders and building out the operating model to make sure the portfolio review process is ongoing, providing a clear feedback loop into client planning

The skills you'll need

This role would be suited to someone with extensive experience, ideally in finance, with a focus on structured transactions and fixed income products, including repo, securities lending, total return swaps, short-term interest rates, FX, credit default swaps, IRS, cross-currency basis swaps, bond borrows and structured notes.

On top of this, you’ll bring an excellent academic background, or equivalent, ideally in a highly quantitative subject such as Mathematics, Physics, Engineering, Finance or Financial Economics or Computing.

You’ll also need:

• Quantitative, analytical and modelling skills, with advanced knowledge of Excel or VBA, and Python or programming proficiency
• Proficiency in bank liquidity and capital metrics, asset and liability management, bank capital and RWA utilisation
• Exceptional written and verbal communication skills
• The ability to multi-task and to work well under pressure

Join us as a Private Financing Transaction Support Director

• We’ll look to you to lead the operational risk management of our Repo & Risk Transformation and Firm Financing business lines within our Private Financing franchise, focusing on both new and existing transactions
• You’ll be managing existing and forward-looking resources, as well as using your creative thinking skills in the design of new processes, optimisation of existing processes, and automation of MI
• This senior regulated role is a unique opportunity to be recognised for your unwavering integrity, sound judgment and commitment to doing the right thing

What you'll do

As a Private Financing Transaction Support Director, you’ll be working with Private Financing Trading to control and improve the operational risk management of the Repo & Risk Transformation and Firm Financing business lines.

Additionally, you’ll be:

• Understanding the risk run by the desk and acting as a primary contact for transaction lifecycle management, including booking model management and recording, settlement processes, risk issues, collateral calls, liquidity reporting issues and cashflow reconciliation
• Managing the optimisation and prioritisation of collateral in triparty sets
• Working with Technology, Middle Office, Operations and other key stakeholders to further develop and automate the trade booking and reporting infrastructure, ensuring data integrity and working with relevant teams to resolve issues
• Providing subject matter expert support and innovative solutions to Private Financing Trading with booking model optimisation and trade lifecycle event streamlining

The skills you'll need

This role would be suited to someone with extensive experience, ideally in finance, with a focus on structured transactions and fixed income products, including repo, securities lending, total return swaps, short-term interest rates, FX, credit default swaps, IRS, cross-currency basis swaps, bond borrows and structured notes.

On top of this, you’ll bring an excellent academic background, or equivalent, ideally in a highly quantitative subject such as Mathematics, Physics, Engineering, Finance or Financial Economics or Computing.

You’ll also need:

• Quantitative, analytical and modelling skills, with advanced knowledge of Excel or VBA, and Python or programming proficiency
• Proficiency in bank liquidity and capital metrics, asset and liability management, bank capital and RWA utilisation
• Exceptional written and verbal communication skills
• The ability to multi-task and to work well under pressure