Total 58 Manager level Customer Service job vacancies in Edinburgh, EH4 1EG

Grade UE07: £40,247 to 47,874 per annum
Information Services Group – Learning, Teaching and Web     
Full time: 35 hours per week
Open ended: Permanent
 

Are you interested in media and learning? Are you eager to realise the opportunities this technology can generate? Read on…

The Opportunity:

We’re looking for someone who is passionate about technology and customer service to join our small, friendly Media Team as a Service Manager (Media Services). This exciting role will enable someone to push boundaries and gain experience in an exciting and inspiring environment.

The successful candidate will manage our Lecture Recording service, taking the lead in discovering how we use video solutions to improve learning and teaching in one of the country’s top universities. This is a great opportunity for either an experienced Service Manager or an individual with a background in technology looking to grow and develop within the role.

The role offers a salary of £40,247 – 47,874 pa and has a hybrid-working pattern, involving working on-campus in Edinburgh at least two days a week. Working hours are ideally 35hrs per week, but the team are committed to offering flexibility so we would be happy to consider options like compressed hours or staggered start/finish times.

What you’d be doing on the job:

Working with multidisciplinary teams to determine how we improve our media services
Ensuring content is accessible, providing effective technical support and communicating with users across a large, diverse organisation.
Providing operational service management, training, support, and advice on using media services across the University.
Managing supplier relationships and managing business-critical services.
Managing an essential service which is crucial to providing accessible and inclusive learning to our students.
A bit about you:

Highly developed written and verbal communication skills
Good interpersonal and people management skills
A strong, demonstrable interest in new developments in AI technology
Good analytical and problem-solving skills
Confident in your ability to learn and become proficient with new IT systems and processes

Corporate Support Manager | Full time | 35 hours

Salary: £42,765 - £46,051
Hours: 35 hours per week | Monday - Friday
Location: National Museum of Scotland, Edinburgh

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.

As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking.

We are looking for an enthusiastic, passionate, resilient, service-driven individual to join and manage our Corporate Support Unit.

Benefits of joining us as our Corporate Support Manager will include:


Annually alongside your salary of £42,765 - £46,051, National Museums Scotland contributes £12,389 - £13,340 towards you being a member of the Civil Service Pension Scheme
A generous annual leave of 28.5 days – rising to 33.5 after 5 years. Plus 8 additional paid days public holidays
Cycle to Work scheme
Free access to national (and international) museums and exhibitions
Exclusive discounts on both local and national High Street and online retailers
A range of wellbeing benefits including Employee Assistance Programme 24/7
Flexible working options such as hybrid working, paid special leave, career breaks, unpaid leave and more
Access to all the above and more from day one of employment.


About the Corporate Support Manager role:

Corporate Support Manager is integral to the National Museums Scotland playing a vital role at the heart of the organisation ensuring a consistent approach to business processes. You will be working with the Executive Team and Board of Trustees, supporting our relationships internally and externally including with the Scottish Government Culture Liaison team. We are looking for a dynamic individual who is passionate about the arts, history, heritage and corporate governance with good organisational skills.

As our Corporate Support Manager at National Museums Scotland you will:


Co-ordinate the development of the Strategic Plan
Provide a framework for, and supporting the development and communication of, departmental plans and relevant performance measures
Facilitate the development of other key corporate policies and procedures (e.g. Gaelic Language Plan)
Support the Board of Trustees and the Executive Team in the fulfilment of their responsibilities for the corporate governance of National Museums Scotland
Horizon scan and communicate up-to-date understanding of national and sector policy developments, ensuring the organisation responds accordingly and contributes to the formation of policy through consultations and networks
Provide administration and secretarial support for Board of Trustee meetings
Line manage our Executive Assistants.


Skills and experience we’re looking for in our Corporate Support Manager:


Extensive experience in Business Administration
Experience of providing support and guidance for the corporate governance of a large organisation
Able to develop, implement and operate a comprehensive performance management approach to corporate planning and delivery
Up-to-date knowledge of corporate planning and business performance processes
Good knowledge of corporate governance issues
Good knowledge of the public policy agenda for heritage/leisure/arts/culture in Scotland


Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.

Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.

The closing date for this role is 19/11/2024. The Selection Event is likely to take place week commencing 02/12/2024.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Unit Manager.

The Role


Leading and supervising a unit with a passion for delivering excellent care through your team
Delegating workload in a collaborative, supportive and informative approach
Ensure residents medical, physical, and emotional needs are met whilst championing their safety and dignity
Oversee admissions of new residents
Carrying out physical/psychological risk assessments and developing personalised care plans
Working closely with the leadership team to develop services
Administering medication
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care
Ability to enhance effective working relationships, building trust amongst staff and residents.
Be well-organised and IT literate
Above all, you have a natural ability to help make the lives of others more fulfilling


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

Job Description

Children, Education and Justice Services

Pupil Support Leader - fixed term until 30/05/2025
Broughton High School

Salary: £62,022 (pro-rata for part time)
Hours: 19.73 per week

Wednesday to Friday.

Pupil Support Leaders are part of the Management and Leadership team of Broughton High School. They work to ensure a high-quality pupil support provision for our pupils with the aim of maximising attainment and support for all students. The successful candidate will work as the Pupil Support Leader with a specific remit to take a joint lead role in managing the Pupil Support department with other Pupil Support Leaders.

As well as managing Pupil Support, he/she will be expected to be forward thinking and innovative in terms of leading, managing and delivering the most appropriate PSE/HWB courses to all levels of ability at all stages in the school. Pupil Support Leaders will be active members of the school management team who will be responsible for the development, implementation and monitoring of effective pupil support policies and procedures within the school.

There will be a need to keep up to date with current theories and practice relating to effective support and effective and inclusive classroom teaching to ensure that appropriate implementation occurs within these departments as they focus on school, Children and Families and National priorities.

If candidates wish to apply on a secondment basis, they should ensure that their Headteacher has authorised release for the duration of this Fixed-Term Contract.

For more information about the school, please visit the website https://www.broughton.edin.sch.uk

Salaries will be in accordance with the Scheme of Salaries and Conditions of Service for Teaching Staff in School Education.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Registered Care Manager

Location: Edinburgh, EH6 4DD. The role may require occasional travel to service user or other company locations.
Salary: £37,899 - £39,950 per annum.
Contract: Full time, 36 hours per week, permanent. Flexible working hours may be necessary to accommodate project deadlines.

Baal-Perazim provides Care at Home Services.

Registered Care Manager - About the role:

We are looking for a Registered Care Manager oversee the overall management, administration, and delivery of care services within Baal-Perazim. As a registered manager you must ensure that Baal-Perazim complies with its regulatory body requirements, maintains high standards of care provision, and promote a culture of respect, dignity, and empowerment for service users and staff.

As a Registered Manager, you will be responsible for overseeing the delivery of high-quality care services to our service users. You will coordinate and manage all aspects of service delivery, including planning, implementation, monitoring, and continuous improvement. Your primary goal will be to ensure customer satisfaction, optimise service delivery processes, and drive business growth through excellent service provision.

Key Responsibilities:

1. Service Delivery Management:
o Develop and implement service delivery strategies to meet our service users' needs and business objectives.
o Monitor service performance.
o Identify areas of improvement and implement corrective actions to enhance service quality and efficiency.
o Provide strong leadership to the staff team, fostering a culture of teamwork, professionalism, and continuous improvement.
o Recruit, train, and supervise staff members, ensuring adequate staffing levels and adherence to relevant policies and procedures.
o Manage staff performance, conduct regular appraisals, and provide support for professional development.

2. Leadership:
o Lead, motivate, coach, train, and support team members to enhance their skills and capabilities.
o Foster a positive work environment that encourages collaboration, innovation, and continuous learning.

3. Service user Relationship Management:
o Build and maintain strong relationships with service users and their families to help understand their needs and expectations.
o Act as the main point of contact for service user inquiries, escalations, and feedback.
o Proactively address service users concerns and work towards resolving issues in a timely manner.

4. Process Improvement:
o Implement best practices and standards to enhance operational efficiency and effectiveness.
o Regularly review and refine service delivery processes to adapt to changing business needs and industry trends.
o Ensure compliance with all relevant legislation, regulations, and standards, including those set by the Care Inspectorate or other regulatory bodies.
o Maintain accurate records and documentation, including service user care plans, staff training records, and incident reports.
o Ensure compliance with all relevant legislation, regulations, and standards, including those set by the Care Inspectorate or other regulatory bodies.
o Maintain accurate records and documentation, including service user care plans, staff training records, and incident reports.
o Implement and monitor quality assurance systems to continuously improve service delivery and safeguarding practices.

5. Service Delivery:
o Oversee the assessment, planning, delivery, and review of care services
o Monitor the effectiveness of care provision, gathering feedback from service users, families, and staff to identify areas for improvement.

6. Communication and Stakeholder Engagement:
o Maintain effective communication channels with service users, their families, advocates, and other relevant stakeholders.
o Act as the primary point of contact for external agencies, such as social work departments, health professionals, and advocacy services.
o Represent the care service at meetings, conferences, and other forums to promote awareness and understanding of its role and services.

Qualifications and Skills: Practice and Management qualification

* SVQ Social Services and Healthcare at SCQF Level 9, SVQ Level 4 in Health and Social Care Management or equivalent BA (Hons) Social Work or relevant Health and Care Professional qualification.
* Strong leadership and interpersonal skills with the ability to effectively manage teams and build collaborative relationships.
* Excellent communication skills, both verbal and written, with the ability to interact confidently with service users, stakeholders, and team members.
* Proficiency in care at home processes, tools and techniques.
* Registered with the appropriate regulatory body (e.g., Scottish Social Services Council) as a manager in the relevant care sector.
* Demonstrable experience in a managerial or supervisory role within the care sector
* Knowledge of relevant legislation, regulations, and best practice guidelines governing care services in Scotland.
* Strong leadership, communication, and interpersonal skills, with the ability to motivate and inspire others.
* Competency in IT systems and software relevant to care management, such as electronic care planning systems.

If you feel you have the skills and experience to be successful in this role then apply today!

Join us as a Project Manager

• Join the Operations Centre of Excellence in a high profile and influential role that will deliver the five year strategic vision for Operations and transform the operational capability across the bank
• You’ll play a key role in driving change across Operations, and we’ll look to you to deliver goals on time, within budget and to the highest quality
• Hone your existing project management skills with excellent exposure at senior level and advance your career in this exciting, fast paced role in an innovative and inclusive team

What you'll do

In your new role, you’ll lead a work initiative, preparing, managing and providing reporting on all project plans, controls and resource plans. You’ll make sure that activities are in place to adequately prepare the business and engage all the appropriate stakeholders effectively to enable change to be implemented and handed over.

Additionally, you’ll be building and maintaining a positive working relationship with senior stakeholders across multiple franchises, domains and functions and at different levels of hierarchy and as part of this you’ll be required to produce executive level presentations. As well as this, you may lead a team of external suppliers, working closely with supply chain services for the appropriate supplier selection from our framework.

You’ll also be:

• Empowering and leading a team, often in multiple geographies, through the project lifecycle
• Identifying, tracking, managing and mitigating any project risks, assumptions, issues and dependencies
• Leading and defining project documentation and making sure that the solution clearly supports and is aligned to our strategic goals
• Tracking and reporting project costs and making sure that the project is completed in allotted budgets
• Making sure that all project deliverables satisfy the requirements and that they adhere to the agreed governance framework
• Shaping business cases or benefits realisation and securing funding via investment processes
• Addressing policy and control shortfalls and audit findings and implementing strategic solutions in response

The skills you'll need

You’ll need to hold an appropriate project management qualification, as well as have experience in change management. You’ll need experience of delivering change within a banking Operations team driving measurable business outcomes. You should be comfortable working with ambiguity and have the ability to pay keen attention to detail and a drive to understand emerging technical capabilities and how these might be leveraged by Operations.

It'll be ideal if you have experience of Agile processes and ceremonies as will be a familiarity with Model Risk governance.

You’ll also need:

• Experience of driving large scale automation or AI with a drive to understand emerging technical capabilities and how these might be leveraged by Operations
• Experience of analysing a broad range of data such as Operational, Technology, Finance and HR to support problem solving and decision making
• Strong organisational skills and the ability to produce executive level presentations
• Excellent interpersonal and collaborative skills with the ability to engage and communicate with multiple stakeholders at senior level across the bank
• Critical thinking skills, enabling you to cut through complexity, and make sound decisions and recommendations that are carefully balanced against risk

Lambeth Agency Workers- Click here to apply

Practitioner Manager REF: 2007

Hybrid Working

PO5: £51,099 pa rising in annual increments to £54,135 pa inc LW.

Permanent and Full Time

About Us:

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.

About the Borough:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

About the Role:

New opportunities have arisen within the Adult Learning Disabilities Team for two permanent Practitioner Managers, one in the main part of the Adult Learning Disabilities Team and the other in the Learning Disabilities and Autism (Transforming Care) part of the team.

These positions offer excellent opportunities for the right candidate to provide operational management support to the Team Managers who cover the service areas for Adult Learning Disabilities Team.

The role will put you at the forefront of the service working closely with the Team Manager and colleagues across health, to provide operational and professional practice management to staff team members.

The Practitioner Manager post in the Learning Disabilities and Autism (Transforming Care) Team within the Adult Learning Disabilities Team will focus on working with and adults with learning disabilities and/or autism who display behaviours that challenge them. This includes people with mental health conditions. The aim is to increase support in the community care to reduce hospital admissions and length of stays.

You will have responsibility for the delivery of a quality care management service, embedding strength-based practice and oversight on MCA work and S.42 Enquiries. The need to maintain a responsive, safe and person-centered service for our clients is a key focus as we redevelop our services in and work towards delivering the vision of Lambeth Together.

The role requires a qualified social work professional (DipSW or equivalent), able to demonstrate extensive knowledge of working within adult social care and providing management. The team is well resourced and provides excellent partnership working with specialist health colleagues and services within the borough. The post holder will be responsible for:

Providing line management of front-line operational services which includes the provision a comprehensive assessment and case management service to adults with care and support needs.

To deliver ongoing improvements in practice and standards of work through the application of specialised knowledge and skills

Take the lead on ensuring that the service requirement to safeguard adults is delivered according to agreed standards.

Support the Team Managers in the delivery of a high-quality Adult Social Care service

It is essential that you demonstrate your ability to manage, motivate and lead in a demanding environment with frequently changing priorities. You will provide direct line management to 4-6 Social Workers and Assessors. You will deputise for the Team Manager as required. The post requires you to develop staff to maximise their potential and achieve customer focused outcomes. It is therefore essential that you exhibit excellent communication and planning skills and be committed to partnership working across statutory and third sector organisations. Candidates are required to have management experience in assessment and care management.

You will be provided with regular supervision and access to ongoing training and development to enhance and develop your career in Adult Social Care. In return we will offer season ticket loans, mileage and subscriptions, a cycle scheme, quality supervision, CPD, access to online journals and resources, a 35-hour week and generous annual leave.

We especially encourage applications from people from underrepresented groups and while the role is open to all applicants, Lambeth will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from underrepresented groups where there is a choice between two candidates of equal merit.

For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:

Job Description and Person Specification

Contact Information:

For an informal discussion about the role, please contact Shakaira Trail at strail@lambeth.gov.uk or Jo-Ann Hughes at jahughes@lambeth.gov.uk

Recruitment Timelines:

Advert close date: 11:59pm on 27 November 2024.

Benefits:

We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:

• Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.
• Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
• Membership in the Local Government Pension Scheme.
• Hybrid Working.
• Employee Assistance Programme.
• Occupational Sick Pay based on length of service.
• Discounts at local restaurants.
• Discount at our Active Lambeth Gyms.
• Learning and Development opportunities, including Apprenticeships.
• Cycle to Work Scheme.
• Secure Bike Storage facilities at our Town Hall and Civic Centre.
• Trade Union Membership.

How to Apply:

If you're interest in this opportunity, click on the apply button and complete an online application.

In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.

Proud member of the Disability Confident employer scheme

Deputy Manager

Service care Solution are currently recruiting for a Deputy Manager, for a New Children's Home in Wellingborough.

We are looking for a Deputy Manager to support the Home Manager with all aspects of the day-to-day running (in line with Children's Homes Regulations) of the Children's Home including promoting the safeguarding of young people's welfare. Participate in the on-call roster in support of the Children's Home.

This is a 4 Bed EBD Children's home that will support 2 Children.

Main Responsibilities

As a Deputy Manager, you will be responsible for:

• Support with managing the residential home on a day-to-day basis ensuring it is compliant in meeting all relevant legislative and contractual requirements, including the health and educational needs of young people.
• Liaise with other departments and external agencies to ensure that the young people receive appropriate plans, programmes, and support in the home to aid their rehabilitation into the community and to meet contractual requirements.
• Coach, support and develop staff, including supervision, to maximise their performance and ensure high standards of care, values, ethical standards, equality and diversity, policies and procedures, legislation and contractual and inspection framework requirements are met.
• Assist in budget preparation and manage and control budgets to meet financial parameters.

Requirements:

• Managerial experience within a similar environment
• 2 years residential care experience.
• Full driving licence
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Deputy Manager role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Join us at NatWest Boxed as a Product Manager for the Customer and Enablers team.

We’re looking for someone to lead and be accountable for the success and outcomes of the banking as a service enablers team.

• You’ll be managing Product Owners and Business Analysts to maximise the impact of features that are developed working in partnership with Engineering Managers
• This is an opportunity for you to make your mark on the future of our NatWest Boxed Banking-as-a-Service proposition

What you'll do

We’re looking for a true leader who wants to take full ownership of their role. You’ll develop a vision for the direction of your Mission team to build all customer services, platform migration services and execution, and POS lending enabling services.

You’ll also be:

• Managing and coaching a team of Product Owners and Business Analysts to maximise the impact of features that are developed
• Working with wider teams to successfully execute a platform migration onto the services built within this domain
• Championing product ways of working in your teams and the wider organisation as part of the end-to-end product lifecycle, with time spent appropriately across discovery, delivery and measuring performance to enable us to be API first in everything we do
• Helping to foster a culture of experimentation and iteration in Natwest Boxed
• Ensuring that work is appropriately scoped, estimated delivery goals are understood and progress against goals is clearly communicated to business stakeholders

The skills you'll need

You’ll already be a capable and experienced Product leader with knowledge of how to drive customer value, meet deadlines on budget, and with the ability to demonstrate strategic talents. Your communication skills need to be excellent and you’ll have a commitment to succeed in everything you do.

You’ll also be expected to have:

• Strong product leadership, with some in financial services, core banking or microservices platforms
• Experience of building reusable microservices to scale across a number of consumers and user cases
• High attention to detail and a proven ability to manage multiple, competing priorities
• Experience leading successful consumer products from concept to adoption, with experience in all stages of the product life cycle

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

About The Company
Childrens Quality Assurance Manager
Reporting To: Group Quality Assurance & Inspection Manager

Location: National
At Salutem, we believe everyone should have the opportunity to live a healthy, active and fulfilling life, regardless of their background or disability. The aim of our services is to provide safe and stimulating environments for adults and young people that allows choice and control towards independence.
To ensure the highest standards of quality in the provision of care and support for adults and young people, the Quality Manager will oversee the implementation of quality assurance processes, ensure compliance with relevant regulations, and lead initiatives for continuous improvement in service delivery.
To work alongside the Interim Group Quality Assurance and Inspection Manager, in providing robust monitoring and governance systems in ensuring that Salutem locations comply as a minimum to quality performance key indicators and exceed regulatory requirements and support identified locations on a journey towards Outstanding.

- Ensuring there is a consistent approach to best practice in the provision of identified outcomes and as a minimum ensuring all locations are ‘inspection ready’.
- Ensure compliance with local, national, and international regulations and standards, such as those set by the Care Quality Commission (CQC) or equivalent bodies.
- Conduct regular audits, assessments, and inspections of locations, identifying areas for improvement and ensuring corrective actions are taken.
- To drive and ensure quality initiatives and improvements at a national and regional levels to assist locations to achieve outstanding and excellence in performance outcomes.
- Monitor the quality of care provided, conducting regular observations and audits to ensure compliance with standards and to identify training needs.
- To provide support and information to senior and registered managers to enable effective responses to regulatory reports.
- To develop and maintain effective working relationships with external local compliance managers and inspectors that ensures effective and regular communication.
- To work closely with the shared service teams to ensure a consistent and robust approach to achieving best practice.
- To undertake quality assurance assessments and inspections in line with the Salutem Assessment Framework.
- Monitor incidents, complaints, and safeguarding concerns, ensuring they are investigated promptly and effectively.
- To keep abreast of landscape regulatory (CQC, Ofsted, CIW and Estyn) changes working collaboratively with colleagues to meet maintain compliance.

Location: National remit for all divisions
Hours: 40 hours a week

About The Role
Work Alongside the Interim Group Quality Assurance and Inspection Manager, set quality improvement objectives and recommendations for the company that are bench marked against all legal frameworks and external and internal accepted standards, research and good practice and track and report this progress against clear targets. Undertaking internal regulatory compliance inspections in agreement with the Interim Group Quality Assurance and Inspection Manager and ensure that annual program of inspections is achieved and that responses to significant events or locations that have characteristics of under performing are inspected and supported.

- Promote and implement person-centered planning, ensuring that care plans are tailored to the individual needs, preferences, and aspirations of individuals we support.
- Monitor the effectiveness of person-centered plans, making adjustments as necessary to improve outcomes for individuals we support.
- Provide day-to-day leadership and guidance to staff, ensuring that they deliver high-quality, person-centered care.
- Role model best practices in care delivery, demonstrating effective techniques and approaches in working with individuals we support.
- Support staff in developing their practice, providing coaching, feedback, and mentoring to enhance their skills and confidence.
- Ensure that accurate and timely collection of meaningful quality data and reports are provided to the group leadership teams to ensure that an understanding of benchmarks of standards and regulations are present in services.
- Ensure that staff are up-to-date with the latest developments in care standards, regulations, and effective practices.
- Develop, implement and monitor relevant and appropriate action plans in relation to non-compliance and/or poor performance.
- To provide thematic reports to Interim Group Quality Assurance and Inspection Manager of internal and external compliance reviews including lessons learnt.
- Contribute to policy development to ensure that company policy is relevant to current regulatory requirements.
- Ensure that any issues or concerns of compliance, standards of care and legislative regulations are identified, understood and planned and in partnership with Interim Group Quality Assurance and Inspection Manager and shared services, implement change where this is required, to a level that meets the outstanding outcomes.
- Working with the Interim Group Quality Assurance and Inspection Manager to lead on specific projects to ensure that appropriate location development strategies are in place to support the varying complexities of People who use services, incorporating industry best practice and to be a leader in their respective field.
- Develop manage and maintain strong working relationships with both internal and external stakeholders in regard to Compliance and Quality concerns.
- Be an ambassador for the group on quality, communicating key initiatives and driving the message of the importance of quality across all sites within the Salutem.
- To ensure appropriate quality has continuous improvement in practice leadership in all areas for the people who Salutem support.
- Exercise strong leadership in a style and manner consistent with the company’s values, ensuring the ever-changing needs of Salutem are communicated and represented.
- Maintain accurate and up-to-date records of quality assurance activities, audits, assessments, and action plan.
- Develop and promote an open and fair culture to ensure that Quality concerns are managed appropriately, focusing on corrective action and lessons learnt.
- Secure effective engagement with senior managers, departmental leads, Regional Directors and Registered Managers to encourage cross professional collaboration to enable locations to achieve outstanding and excellence in performance outcomes.
- Identifying areas of service improvement inline Salutem service improvement process.

Regulatory Compliance

- Implement appropriate methods to monitor compliance against UK wide regulation through the use of regular internal compliance inspections.
- Proactively assist Registered Managers and staff, when necessary, in the successful execution of regulatory inspections.
- Ensure that there is a robust system for managing and having oversight on notifications to the regulator and to communicate these to senior managers where this creates an organisational risk.
- Develop sound systems to ensure that all regulatory evidence is effectively collated and updated and accessible at location level.
- Provide assistance and direction to Registered Managers when responding to compliance reports and developing action plans as required with clear timeframes embedded within the action plans.
- Undertake internal regulatory compliance inspections as per an annual program and in response to significant events.
- Working with the Interim Group Quality Assurance and Inspection Manager develop and implement appropriate professional standards and monitor adherence to policies and procedures at all levels within the group to ensure continued compliance.
- Ensure that excellence in communication and engagement of staff, individuals we support, and stakeholders is at the center of everything we do.
- To support and contribute to the development of the quality strategy.
- To support and contribute to the development of the annual quality assurance and regulatory report.

Our Values

- We are Supportive by promoting opportunities for everyone so they can reach their full potential
- We are very Ambitious to provide the best possible outcomes for the people who use our services
- We are Loyal because we put the people that we support and our staff at the center of everything we do, and we deliver on our promises. We also are committed to ensuring that our services are meeting the needs of all stakeholders.
- We are Unique because we are ambitious and innovative about the diversity of the services that we provide without compromising quality
- We are Transparent by being open, honest and fostering a culture of mutual respect. We promote a culture where we learn by our experiences, and we are committed to doing things better and setting the highest standards in what we do.
- We are Engaging because we work in partnership with the people that we support, our staff and all our stakeholders
- We encourage everyone to experience a Meaningful life by being aspirational and by offering opportunities

Personal Skills and attributes

- Demonstrates awareness, diplomacy, sensitivity and empathy with the issues of vulnerability, disability and independence.
- Demonstrates the ability to plan and manage the workload required to meet the compliance aspects of the organisation.
- Demonstrates excellent written and verbal communication skills.
- Shows the ability to be flexible, respond positively to change, and work effectively under pressure and deal with conflicting priorities.
- Provides evidence of effective IT skills.
- Has a proven, extensive experience of working in a social care, training, or health setting.
- Demonstrates a commitment to ongoing personal development.
- This is an outline of the post holder’s key duties and responsibilities. It is not intended as an exhaustive list and may change according to service needs, following discussion with the post holder.


Essential Core Competencies

- Degree level educated in health or social care related area is desirable.
- Minimum 5 years health/Social care experience.
- Experienced of UK healthcare regulation and full understanding of the principles of regulation and compliance.
- Clinical audit and effectiveness experience.
- Experience in delivering change within an organisation.
- Experience of responding to compliance shortfalls in a systematic way.
- Experience in communicating at a range of levels within an organisation.
- Experience of planning and delivering training.
- Experience of Policy development and implementation.
- Experience of working with individuals supported to improve service delivery and experience.
- Proven track record of developing effective partnerships and joint working both internally and externally with outcomes that benefit people we support and builds the reputation of Salutem as a leader in excellence.
- Demonstrable knowledge of how to create and maintain a competent management information system including the care management systems.
- Demonstrable knowledge of the statutory, regulatory, and legislative framework applicable together with the key operational issues relevant to the specific post.
- Capacity to work under pressure, meet competing deadlines and organisational priorities with the ability and willingness to empower others through effective delegation.
- Experience of or demonstrable ability to provide high quality, management information reports for senior colleagues.
- Specific role-based competencies
- Proven track record in leading the development, impact measurement and evaluation of policy and procedure development and its dissemination.
- Demonstrable experience in the development, delivery and evaluation of inspections and their outcomes.
- Awareness of or experience of working within a Quality Assurance environment.
- Demonstrable commitment to and experience of welcoming diversity/diverse ways of working and co-production as standard practice.
- Demonstrable commitment to contributing to the embedded learning culture of the Quality Team.


Personal Qualities

- Supporting Salutem: Leads by example and represents Salutem positively and accurately.
- Taking responsibility: Takes responsibility for, maintaining a no blame culture while ensuring people are accountable and can learn from their mistakes.
- Solving problems: Anticipates risks and works across teams to deal with and find resolutions.
- Valuing People we support: Ensures that teams consistently deliver quantifiably excellent customer service.
- Working as part of a team: Builds and maintains performance by coaching, mentoring, developing and managing effectively.
- Travel and residence.
- Regular business trips will be required throughout England and Wales and potentially elsewhere that may require overnight stays or longer as business needs dictate.

Job Description

Children, Education and Justice Services

Support for Learning Leader
Broughton High School

Salary: £59,481 (subject to Job-Sizing)
Hours: 35 per week

Our School Vision and Values

• Respect ● Inclusion ● Integrity

These core values underpin our decisions and actions. They guide us individually and as members of a whole school community. We are seeking to appoint a Support for Learning Leader with vision, fresh ideas, energy and passion for the education of children and young people. Broughton High School is a successful and thriving community. Our student cohort is the most socio-economically diverse in the City of Edinburgh. We integrate the three specialist schools of Music, Dance and Football.

We are proud of every one of our students. Our staff are skilled, conscientious and caring. We know that together, good things happen. We believe in enabling every young person to fulfil their potential as an individual and as a member of their wider community. We emphasise the importance of excellent classroom practice and relationships, and we adapt our curriculum according to our students’ interests in ways that enhance their life chances.

If you have a successful track record in a promoted post in education and wish to further develop your contribution through the ongoing improvement of an excellent school, we want to hear from you.

The City of Edinburgh Council is an equal opportunities employer and will prevent discrimination, particularly on the grounds of sex, marital status, race, colour, religious belief, political belief, sexuality, nationality, ethnic origin, age, trade union activity, responsibility for dependants or employment status.

Note: Candidates are required to be registered, or eligible to be registered with, the General Teaching Council for Scotland (GTCS).

Salaries will be in accordance with the Scheme of Salaries and Conditions of Service for Teaching Staff in School Education.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

UE07 - £39,347 - £46,974 per annum
School of Biological Sciences – Biology Teaching Organisation
Full time - 35 hours per week
Open ended (Permanent)

The School of Biological Sciences wishes to recruit a Student Support Manager to our Student Support Team. The Student Support Team is one of five teams working under the Head of Teaching and Student Administration, working towards an overarching aim that every student has an excellent experience at the University of Edinburgh - School of Biological Sciences.

The Opportunity:

Working in close collaboration with academic and professional services staff, you will be one of the key senior members of staff responsible for delivering student support services which are both excellent and responsive to change. The post holder has direct line management of School student support staff.

We anticipate that the successful candidate will have a background in student support, will be knowledgeable about HE academic regulations/procedures, and will have good operational knowledge of student record systems and databases. Excellent interpersonal and IT skills are essential, including the ability to work effectively with student data sets.

The School is situated in the James Clerk Maxwell Building within the King's Buildings campus. We have approximately 950 students on our undergraduate programmes, spread across five-year groups, and we welcome approximately 150 MSc students every year.

Your skills and attributes for success:

Degree or equivalent training plus significant related work experience and competency in an HE environment, demonstrating increasing knowledge and progression through roles.
Proven experience of both directly leading and managing teams.
Proven and detailed knowledge and experience of the current UK HE policy context in relation to student experience and welfare issues and key themes across the sector.
High level problem solving and analytical ability alongside well-developed communication and influencing skills.
Experience of managing change effectively, both in relation to internal projects and complex wider initiatives beyond the immediate area of work.

Job Description

Education and Children's Service's

Pupil Support Leader
Wester Hailes High School

Salary: £57,282
Hours: 35 per week

We are recruiting a Pupil Support Leader in Wester Hailes High School.

You will be able to use your leadership skills to support young people to develop the skills, confidence and motivation to access mainstream provision. You will have strong values which are based on inclusion, team work and the principles of GIRFEC.

Please see attached documentation for further information about the role, and the skills and attributes we will be looking for in a successful candidate.

For further information please visit our website at www.whec.edin.sch.uk

Salaries will be in accordance with the Scheme of Salaries and Conditions of Service for Teaching Staff in School Education.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme