About The Role
In your role as a Care Assistant at HC-One, you’ll value kindness above all. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell.

By joining HC-One you’ll have a wonderful opportunity to give something back to those people.

Right now, we’re looking for an enthusiastic and committed Care Assistant to join the team at our care home. Whether we're providing long or short-term, convalescence, respite or palliative care, our focus is on providing the highest quality service at all times.

As a Care Assistant under the guidance of a Registered Nurse, taking responsibility for the physical and emotional well being and social needs of our residents. Assisting residents with personal care activities such as washing, personal hygiene, dressing and assisting with meals.
Delivering a level of care that truly comes from the heart. It’s about making sure our residents never lose their dignity or sense of individuality as you get involved in general activities within the care home. And, whether you’re helping someone with limited mobility to learn to use an aid, offering emotional support to a confused or distressed resident or delivering care to someone at the end of their life, you’ll always have their well-being in mind above anything else.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
About HC-One
At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.
To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.
Our dedicated, professional colleagues strive to always deliver outstanding care – and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post graduate programmes. Throughout your career, HC-One will invest in you with great opportunities to progress into regional and national roles.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your well-being:

- Great work life balance
- An hourly rate is subject to experience and qualifications
- Paid Enhanced DBS/PVG
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family. We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one with full support provided on your journey.

About The Role
In your role as a Care Assistant at HC-One, you’ll value kindness above all. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell.

By joining HC-One you’ll have a wonderful opportunity to give something back to those people.

Right now, we’re looking for an enthusiastic and committed Care Assistant to join the team at our care home. Whether we're providing long or short-term, convalescence, respite or palliative care, our focus is on providing the highest quality service at all times.

As a Care Assistant under the guidance of a Registered Nurse, taking responsibility for the physical and emotional well being and social needs of our residents. Assisting residents with personal care activities such as washing, personal hygiene, dressing and assisting with meals.
Delivering a level of care that truly comes from the heart. It’s about making sure our residents never lose their dignity or sense of individuality as you get involved in general activities within the care home. And, whether you’re helping someone with limited mobility to learn to use an aid, offering emotional support to a confused or distressed resident or delivering care to someone at the end of their life, you’ll always have their well-being in mind above anything else.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
About HC-One
At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.
To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.
Our dedicated, professional colleagues strive to always deliver outstanding care – and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post graduate programmes. Throughout your career, HC-One will invest in you with great opportunities to progress into regional and national roles.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your well-being:

- Great work life balance
- An hourly rate is subject to experience and qualifications
- Paid Enhanced DBS/PVG
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family. We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one with full support provided on your journey.

Care Assistant (Nights) based at Montpellier Manor, Middlesbrough

Available Hours:

Permanent - Full time - 38.5 hours per week (2 x Roles available)

Salary £12.31 per hour

Please note we are only accepting candidates currently living within a 45-minute commute of the Care Home

Are you passionate about helping people? Are you warm and compassionate? Are you looking to join a company who cares for their staff? If so, we want to hear from you!

Why join?

You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference to the lives of older people. Plus, much more!

In addition to a highly competitive salary, we offer a lot more:

• 20 days holiday (excluding bank holidays) and an option to buy annual leave.
• Life assurance.
• A discount scheme which includes savings with retail stores and online purchases.
• Access to a number of nationally recognised training courses and qualifications.
• Genuine career progression and development opportunities.
• Employee assistance programme including free counselling and legal advice.
• Access to chaplaincy and pastoral support.
• Access to wellbeing resources.
• Recommend a friend scheme.
• Family friendly policies.
• Long service awards.
• Free uniform and DBS check.
• Healthcare scheme at competitive rates.

About the role

As a Care Assistant at MHA you will provide the highest quality of care to our residents enabling them to live later life well. Duties will be varied and include supporting our residents with personal care needs and helping them to take part in a wide range of activities that support their health and wellbeing. Every day will be different, and you'll have the opportunity to use your people skills to make a real difference.

For more information about the role please review the attached job description.

About the home

Montpellier Manor care home in Stainton

Montpellier Manor care home, located in the peaceful village of Stainton, provides exceptional residential and dementia care in a warm and welcoming environment. This modern, purpose-built home is designed to promote independence and well-being for each resident, with compassionate care that caters to individual needs and preferences.

Montpellier Manor offers comfortable en-suite bedrooms that residents are encouraged to personalise, creating a truly homely feel. The home's beautiful landscaped gardens provide a tranquil space for relaxation and outdoor activities, while the vibrant community spaces, including lounges, a hair salon, and an activities room, foster a lively and engaging atmosphere.

A dedicated activities team at Montpellier Manor curates a diverse programme to keep residents active and entertained, with options such as arts and crafts, music therapy, quizzes, and regular outings. The home also benefits from the support of a dedicated chaplain, offering pastoral care and spiritual support to residents and families alike.

At Montpellier Manor, the experienced and caring team takes pride in delivering person-centred care that respects each resident's dignity, ensuring they feel valued, safe, and truly at home.

For more information about the home, please click here

About you

The right values, attitude and behaviours are more important than your previous career background. Therefore, whilst previous care experience is desirable it is not essential, and we will provide all the training and support you need to thrive. You don't need any qualifications to get started as a Care Assistant. You will have a kind, warm and caring nature and be able to work well as part of a team but also use your own initiative.

If you want to know more then please apply via our website mha.org.uk

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA's Talent Acquisition Team.

Care Assistant (Days) based at Montpellier Manor, Middlesbrough

Available Hours:

Permanent - Full time - 39 hours per week

Salary £12.31 per hour

Please note we are only accepting candidates currently living within a 45-minute commute of the Care Home

Are you passionate about helping people? Are you warm and compassionate? Are you looking to join a company who cares for their staff? If so, we want to hear from you!

Why join?

You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference to the lives of older people. Plus, much more!

In addition to a highly competitive salary, we offer a lot more:

• 20 days holiday (excluding bank holidays) and an option to buy annual leave.
• Life assurance.
• A discount scheme which includes savings with retail stores and online purchases.
• Access to a number of nationally recognised training courses and qualifications.
• Genuine career progression and development opportunities.
• Employee assistance programme including free counselling and legal advice.
• Access to chaplaincy and pastoral support.
• Access to wellbeing resources.
• Recommend a friend scheme.
• Family friendly policies.
• Long service awards.
• Free uniform and DBS check.
• Healthcare scheme at competitive rates.

About the role

As a Care Assistant at MHA you will provide the highest quality of care to our residents enabling them to live later life well. Duties will be varied and include supporting our residents with personal care needs and helping them to take part in a wide range of activities that support their health and wellbeing. Every day will be different, and you'll have the opportunity to use your people skills to make a real difference.

For more information about the role please review the attached job description.

About the home

Montpellier Manor care home in Stainton

Montpellier Manor care home, located in the peaceful village of Stainton, provides exceptional residential and dementia care in a warm and welcoming environment. This modern, purpose-built home is designed to promote independence and well-being for each resident, with compassionate care that caters to individual needs and preferences.

Montpellier Manor offers comfortable en-suite bedrooms that residents are encouraged to personalise, creating a truly homely feel. The home's beautiful landscaped gardens provide a tranquil space for relaxation and outdoor activities, while the vibrant community spaces, including lounges, a hair salon, and an activities room, foster a lively and engaging atmosphere.

A dedicated activities team at Montpellier Manor curates a diverse programme to keep residents active and entertained, with options such as arts and crafts, music therapy, quizzes, and regular outings. The home also benefits from the support of a dedicated chaplain, offering pastoral care and spiritual support to residents and families alike.

At Montpellier Manor, the experienced and caring team takes pride in delivering person-centred care that respects each resident's dignity, ensuring they feel valued, safe, and truly at home.

For more information about the home, please click here

About you

The right values, attitude and behaviours are more important than your previous career background. Therefore, whilst previous care experience is desirable it is not essential, and we will provide all the training and support you need to thrive. You don't need any qualifications to get started as a Care Assistant. You will have a kind, warm and caring nature and be able to work well as part of a team but also use your own initiative.

If you want to know more then please apply via our website mha.org.uk

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA's Talent Acquisition Team.

Sugarman Health and Wellbeing is currently seeking a Care Assistant to provide clinical care and support to a young Male patient in the Redcar Area. Our Patient is a 23 year old male with acquired Brain Injury, spinal injury & Autism. Excellent interpersonal skills, resiliency and an eagerness to make a real difference in someone's life are all key to being successful in this role.

Hourly Rate: £11.44 - £12 per hour (will increase on completion of compentencies)

Location: Redcar

Shift Patterns: Day Shifts 08:00 - 20:00

Night Shifts 20:00 - 08:00

Driver - Essential

Contract: Full Time or Part Time

Speciality: Complex Care

Covid-19: PPE provided and weekly Covid Testing

This is a fantastic opportunity for care professionals with an interest in specific complex conditions who want to develop their skills and knowledge whilst gaining experience.

You would become an essential part of his life and make an impact to promote his independence and daily life activities in the safest manner possible and become part of our existing care team in fulfilling this exciting role.

We are looking to employ carers who are passionate about giving the best care they can and promoting independence.

Theory and practical training will be provided to ensure you have the correct skills to support this individual. This will give you the opportunity to learn new skills, develop your career as a Complex Care Health Care Assistant.

Benefits of the Health Care Assistant role:

• Enhancing our Service Users quality of life
• Weekly Pay and access to pension scheme
• Ongoing training development and access to NVQ courses
• Ongoing support from the Nurse Care Manager and Registered Manager

Requirements of the Health Care Assistant role:

• Able to work 12 hour shifts
• Able to support in Moving and Handling
• Able to support in Personal Care
• Able to engage in outdoor activities.
• Supporting and maintaining all clinical needs

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHAK

Job Title: Healthcare Assistant (HCA)

Job Purpose:
We’re looking for a compassionate and dedicated Healthcare Assistant (HCA) to join our field-based team at Elite Care and Comfort (ECC). You will be delivering essential care to clients in their homes across the CA18 to CA28 area, ensuring their well-being, safety, and comfort. This role involves providing personal care, medication assistance, and companionship, helping our clients maintain their independence while improving their quality of life.

Location: Client’s homes within the Ca18 to Ca28

Reports To: Team Leader

Key Skills and Qualifications:

• No previous experience is necessary—full training will be provided.
• Genuine passion for helping others and making a positive difference in their lives.
• Strong communication and interpersonal skills to build relationships with clients.
• Ability to work independently and manage time effectively.
• Full UK driving license and access to your own car for business use.

Responsibilities:

1. Personal Care Assistance
• Support clients with personal hygiene, including bathing, dressing, and grooming.
• Assist with mobility and help clients move safely around their homes.
2. Medication Support
• Ensure clients take their prescribed medications according to care plans.
3. Meal Preparation and Feeding
• Assist with preparing meals according to clients’ dietary requirements.
• Provide feeding assistance as needed.
4. Companionship and Emotional Support
• Provide companionship to clients, helping reduce loneliness and providing emotional support.
• Engage clients in meaningful activities to promote mental well-being.
5. Health Monitoring
• Observe and monitor clients’ health conditions, documenting care activities in the Roundsy system.
• Report any changes in health to the team leader for further action.
6. Light Domestic Duties
• Perform light housekeeping tasks, such as cleaning, laundry, and ensuring the home remains safe and tidy.
7. Compliance and Safeguarding
• Maintain confidentiality and comply with all ECC care procedures and safeguarding policies.
• Ensure health and safety regulations are followed at all times.

Opportunities

• Opportunity to progress into more senior roles, such as Senior HCA or Care Coordinator.
• Gain recognized qualifications, such as the Care Certificate, to further your career in healthcare.
• Work with a range of clients, enhancing skills in care delivery and personal support.


Progression Opportunities:

• Senior Healthcare Assistant: Take on leadership responsibilities, providing guidance to newer HCAs.
• Care Coordinator: Take on office and field responsibilities, managing rotas and care plans while continuing to provide direct care.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Assure financial account and customer data is collected and managed through applicable software, financial and laboratory information management systems.
• Collect and compile data into applicable formats needed to perform bulk (mass) or individual billing actions.
• Establish and maintain good working relationships with Agency debt management specialists to ensure prompt settlement and resolution of debt.
• Utilize government issued purchase card and acquisition systems (e.g. IAS) according to procedures and policies to obtain services and supplies, and process invoices.
• Specific administrative duties include time and attendance timekeeper; processor a personnel actions such as within-grade increases, awards, and promotions.
• Schedule and coordinate domestic and International travel for meetings, conferences, and duty station relocation. Submitting travel requests, establishing reimbursement vouchers, and to resolve common travel related issues.
• Where requested coordinate or schedule repairs with the landlord or vendor. Provide financial information and data necessary for maintaining timely and accurate inventory of equipment and instruments.

Starting at $45,039 Per Year (GS 6-7)

The duties listed below are not all inclusive of the duties associated with this position.

The Lead Advanced Medical Support Assistant (AMSA)/Ward Clerk collaborates and communicates with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacist, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

The Lead AMSA/Ward Clerk performs administrative, receptionist, and other duties as assigned for the proper and timely treatment of patients on inpatient wards. They assist with clinic access contingency plans as conflicts with staffing and/or coverage occurs. The Lead AMSA/Ward Clerk may be required to cover in more than one inpatient ward/area. The Lead AMSA/Ward Clerk will assist in orienting and providing on the job training for new and current employees ensuring training requirements are met and acts as a liaison between staff and Supervisory AMSAs.

Supports patient safety standards using the correct Veteran's Affairs Identification of all patients using two forms of proper identification. The patient may also present the Veteran's Health Identification Card (VHIC) for identification.

Lead AMSA/Ward Clerk independently sets priorities and organizes work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Lead AMSA/Ward Clerk will obtain assistance from Supervisory AMSA for any issues that may occur.

Communicates tactfully and effectively by phone, in person and in writing with external and internal customers. This may include preparing reports in various formats and presenting data to various organizational levels. As front-line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services. A high degree of tact and diplomacy is required when dealing with veterans.

Has ability to operate computerized programs and systems to enter, modify, and retrieve sensitive medical and patient identifying information into or from electronic health records, scheduling systems and/or reports. Computer systems include but are not limited to: Veteran's Integrated Architecture Systems (VISTA) VISTA Scheduling Enhancement (VSE), Computerized Patient Record System (CPRS), Outlook Office Suite, Microsoft Teams, Bed Management Solutions (BMS), Bio Point, Internet browsers, etc. Incumbent must also have solid knowledge and be able to use several types of office equipment to include fax machines, multi-line phone system, printers and copy machines.

Incumbent must have knowledge of eligibility for VA healthcare, priorities for care, release of information, Health Information Portability and Accountability Act (HIPAA) laws, and Non-VA Care programs.

When performing Lead AMSA/Ward Clerk duties as Patient Effects clerk, incumbent will follow the standard operating procedure for Patient Effects. This includes but is not limited to collecting patient property from the designated storage closet in the Emergency Department, properly tagging and labeling veteran property, and storing in patient effects area according to policy. When performing Lead AMSA/Ward Clerk duties as Patient Effects clerk, incumbent will ensure every veteran or clinical staff member taking belongings has signed in on the clipboard and signed for the valuable envelope if applicable before releasing veteran belongings.

The Lead AMSA/Ward Clerk is responsible for timekeeping and posting time daily for each employee. They are responsible for submitting proxy time submission when requested by the supervisor. Lead AMSA/Ward Clerks will enter premium pay requests as directed by Supervisors.

The Lead AMSA/Ward Clerk can grant clinic access for AMSA/Ward Clerks assigned to Inpatient units.

Incumbent will be responsible for checking VPFS for patient funds when veterans are discharging from inpatient unit. If funds are available, the AMSA/Ward Clerk will give veteran appropriate Patient Withdrawal of Funds Form 10-2675.

Work Schedule: Monday - Friday 8am - 4:30pm
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $57,254 Per Year (GS 7)

As the Administrative Support Assistant in this position, you will:

• Monitor and track obligations and expenditures throughout the budget execution phase.
• Process various transactions such as obligations, collections, distributions, reconciliations in the automated financial system.
• Prepare, edit, and finalize correspondence for office supervisors and managers.
• Provide assistance in the completion of records reviews, inventories, and dispositions in accordance with records schedule. Provide assistance organizing the district records library.
• Process daily incoming and out-going mail.
• Provide general information about the office and the lands managed by the Coos Bay District to the public both orally and in writing.
• Provide back-up manning for front reception desk operations.
• Host meetings and training classes.
• Prepare conference rooms or other venues for Timber Sales, or meetings of all kinds.

Starting at $49,025 Per Year (GS 7)

Duties include but are not limited to:

• Ensures that all elements related to per diem payments for State Veterans Home (SVH) Per Diem Program are accurately processed.
• Responsible for the administrative review of Veteran eligibility requirements for payment of per diem for nursing home level of care.
• Processes of applications for new Veterans admitted to a SVH or whenever a change in the Veterans' levels of care occurs.
• Processes payments to the SVH for care provided.
• Monitors and tracks SVH budgeting processes in collaboration with the Fiscal Department.
• Reviews and monitors the gains and loss report from the SVH.
• Uploads data from the National Portal and uploads data to the National Share Drive for auditing purposes.
• Completes quarterly audits.
• Participates in monthly per diem conference calls.
• Provides updates to all stakeholders as needed.
• Keeps up with programmatic changes communicated by the National Program Office and other per diem entities to ensure compliance with per diem responsibilities.
• Assists with other SVH Program duties.
• Perform other duties as assigned.
• Work Schedule: 8:00 AM-4:30 PM Monday-Friday
• Telework: Ad-hoc
• Virtual: This is not a virtual position
• Position Description/PD#: Program Support Assistant/PD020190
• Financial Disclosure Report: Not required

Starting at $45,039 Per Year (GS 6)

Major Duties:

The primary purpose of the position is to provide administrative information and assistance to staff, supervisors and managers of the Outer Banks Group. The incumbent will provide customer service and support for the practical and technical aspects of office administration. This includes human resources, budget, acquisition, and property management, and other administrative support services. This position in large part supports work remaining in the Parks after the implementation of the Serving Human Resources Office (SHRO). This series includes performing clerical assistance or technical work that requires knowledge of the procedures and techniques involved in carrying out the work of an organization and involves application of procedures and practices within the framework of established guidelines.

AREA INFORMATION:

The Outer Banks are comprised by several towns including Manteo, Nags Head, Kill Devil Hills, Kitty Hawk, Buxton, and Ocracoke. The area is a beach destination. The beaches, as well as Albemarle and Pamlico sounds, provide exceptional recreational opportunities, such as fishing, surfing, boating, and many other watersports. There are several highly rated elementary, middle, and high schools and numerous extracurricular activities available for children. These towns all have homes for sale or rent and are within reasonable driving distance. The Outer Banks has many modern conveniences, such as grocery stores, retail shopping, banks, a hospital, and many restaurants. Cost of living on the Outer Banks is somewhat expensive as compared to other eastern North Carolina communities. The Outer Banks Chamber of Commerce (www.outerbankschamber.com) and the Outer Banks Visitors Bureau (www.outerbanks.org) websites can provide additional community information.

Cape Hatteras National Seashore (www.nps.gov/caha): Cape Hatteras National Seashore was designated as the first National Seashore in the Park Service.

Starting at $40,132 Per Year (GS 5)

• Composes routine correspondence to include administrative matters, letters of acknowledgment, general office policies, acceptance of invitations, and cancellation of conferences.
• Uses word processing and other types of software to process and produce a wide range of documents, some of which require complex formats, in support of the office automation functions.
• Manages the Branch Chief's and subordinate Supervisors' calendars and coordinates the calendars with Executive Office requirements, senior leader calendars, and other mission events.
• Provides support for the development and monitoring of the Branch training plan.
• Prepares Purchase Request and Commitment (PR and C) forms for Branch training requests .

Starting at $49,025 Per Year (GS 7)

Duties of this position are, but not limited to:

• Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Works closely with clinical personnel to ensure veterans receive timely referred and scheduled care in their local community.
• Flexible use of a wide range of clinical flow processes relating to access to care across all disciplines and specialties through community care.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems involved in an interdisciplinary coordinated care delivery model.
• Ensure appointments are scheduled accurately, efficiently and within the clinical needs requested by the provider.
• Maintain effective and efficient communication with the veteran, veteran representatives, interdisciplinary care teams, VA medical centers, and other agencies
• Administratively triaging phone calls related to community care requests
• Following up with community vendors to ensure appointment completion and obtaining of medical records.
• Processing incoming veteran messages through message manager and care requests through my healthy vet, and coordinates with care team as appropriate
• Participates in team huddles and team meetings to manage, plan problem solve, and follow up with patient care by sharing information and collaborating with interdisciplinary team
• Other duties as assigned

Work Schedule: Monday-Friday 8:00am-4:30pm CST
Compressed/Flexible:Not Available
Telework: Ad-hoc may be available
Virtual: This is not a virtual position.
Functional Statement #: 000000

Starting at $44,117 Per Year (GS 6)

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Duties of this position are, but not limited to:

• Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Works closely with clinical personnel to ensure veterans receive timely referred and scheduled care in their local community.
• Flexible use of a wide range of clinical flow processes relating to access to care across all disciplines and specialties through community care.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems involved in an interdisciplinary coordinated care delivery model.
• Ensure appointments are scheduled accurately, efficiently and within the clinical needs requested by the provider.
• Maintain effective and efficient communication with the veteran, veteran representatives, interdisciplinary care teams, VA medical centers, and other agencies
• Administratively triaging phone calls related to community care requests
• Following up with community vendors to ensure appointment completion and obtaining of medical records.
• Processing incoming veteran messages through message manager and care requests through my healthy vet, and coordinates with care team as appropriate
• Participates in team huddles and team meetings to manage, plan problem solve, and follow up with patient care by sharing information and collaborating with interdisciplinary team
• Other duties as assigned

Work Schedule: Monday-Friday 8:00am-4:30pm CST
Compressed/Flexible:Not Available
Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Ad-hoc may be available
Virtual: This is not a virtual position.
Functional Statement #: 000000

Starting at $44,117 Per Year (GS 6)

The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, emergency department which includes Rotating Shift and Possible Weekends, care in the community (CITC) or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.).

Major Duties: Duties include, but are not limited to: Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams , VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: processes incoming patient secure messaging through MyHealthy Vet and coordinates with care team as appropriate; participates in] team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers] or those who receive care in the community). For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

FUNCTIONS:

The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. The incumbent must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The Advanced MSA may be required to serve on more than one PACT or in more than one Specialty Clinic area, or rotate in any MSA area. Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number. The patient may also present the Veterans Health Identification Card (VHIC) for identification. The incumbent must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.

Explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients. The incumbent collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying patients with third· party insurance. Promotes veteran registration for and utilization of MyHealtheVet (MHV). The Advanced MSA may also be required to train other MSA levels on scheduling, Insurance Capture Buffer (ICB), scanning, patient movements, data management, call responsiveness, decedent affairs and health benefits processes.

Work Schedule: Monday - Friday, 8:00am to 4:30pm, OR at the discretion of the selecting official
Note: some positions will have possible rotating shifts
Financial Disclosure Report: Not required
This is NOT a virtual position.

Starting at $49,793 Per Year (GS 6)