Total 2 Internship level Customer Service job vacancies in Manchester, M8 5RB

Join us as an Internal Service Management Analyst, RBS International

• We’ll look to you to develop and manage the banks Internal Services, working proactively to review and maintain all Inter Group Agreements (IGAs)
• You’ll be identifying and documenting current and future services, making sure they are managed in line with our policy requirements and delivering value to our business
• This is an opportunity to gain unique experience that will bring a competitive edge to your career profile
• If applying for Jersey or the Isle of Man and you don't already live here, you'll need to clearly state in your CV that you have the right to live and work in your chosen location to be considered for this role
• We're offering a salary starting from £32,811 to £46,241 depending on location and experience

What you'll do

As an Internal Service Management Analyst, you’ll establish and manage internal outsourcing agreements, working with service recipients to make sure the correct governance is in place and the delivery is in accordance with our contractual agreements.

Additionally, you’ll be:

• Safeguarding our customers and business by working with service recipients to complete due diligence, risk assessments and materiality assessments
• Proactively reviewing and maintaining internal services, challenging service below contractual expectations while capturing changes to make sure delivery is not compromised
• Maintaining the timely execution of all reviews, including the day-to-day management of the recipient and suppliers
• Providing recommendations where enhancements could benefit service delivery, without compromising our risk obligations
• Developing an understanding of the offshore regulators outsourcing policies and key principles of the continuity of internal supply chain policy, so that we can demonstrate full adherence
• Building and maintaining strong relationships with stakeholders and service providers to achieve good customer outcomes

The skills you'll need

To succeed in this role, you’ll need experience of service management, paired with knowledge of risk frameworks, current business operating models and supporting systems. You’ll also be a great communicator and confident in interpreting policy to enable sound decision making.

On top of this, you’ll bring:

• Excellent organisational and collaboration skills, with ability to work effectively across diverse groups of stakeholders
• Experience of maintaining service schedules
• A track record in taking ownership and resolving issues
• Outsourcing experience would be beneficial

Join us as an Internal Service Management Team Lead

• We’ll look to you to lead a team on the delivery and oversight of the RBS International internal service portfolio, acting as a contact for key programme sponsors and stakeholders
• Day-to-day, you’ll make sure that we meet our contractual agreement and risk obligations by working with the wider heads of our business
• Thrive in a role where you’ll be able to make a far-reaching impact through your work and bring a competitive edge to your career profile
• We're offering a salary starting from £40,920 to £52,040 depending on location and experience

What you’ll do

As an Internal Service Management Team Lead, you’ll work with others to validate contractual agreements and, where changes or shortfalls to existing contracts are evident, escalate any issues with recommendations for recovery.

Alongside this, you’ll create and review management information to provide oversight, and achieve the delivery of our strategy. You’ll also collaborate with senior management to ensure that all aspects of our internal service management framework are implemented effectively.

Your top priorities will include:

• Acting as an expert in relation to the key principles of the continuity of internal supply chain policy requirements
• Understanding the key offshore regulators’ outsourcing policies and guidance notes
• Ensuring that the internal outsourcing of any activities is completed in line with regulatory requirements
• Achieving performance delivery through effective people leadership, planning and the utilisation of any team resources
• Building relationships with stakeholders and service providers, while overcoming resistance through effective communication and feedback mechanisms
• Making sure that processes operate within budget and providing the best possible outcomes for our business

The skills you’ll need

To be successful in this role, you’ll need an understanding of change through tangible business and customer-centric results, experience of third-party management and a track record of delivering to budget.

In addition, you’ll need the ability to develop key working relationships with stakeholders, knowledge of the regulators approach to recovery and resolution and the ability to translate our continuity requirements.

Furthermore, you’ll need:

• An understanding of audit and risk frameworks and current business operating models and supporting systems, including structures and key organisation processes and procedures
• Great communication skills and the ability to influence key stakeholders
• Experience of leading, motivating and coaching a team to achieve results
• Knowledge of financial banking products and services
• A good understanding of service management framework principles and processes and the ability to apply your technical knowledge to project or programme activities