Total 3 Internship quality assurance control job vacancies in Customer Service category in Singapore

Job Description
As the Service Operations Quality Intern, you will support various teams within the GM Aftersales organisation by assisting with the identification, definition, and root cause investigation of product quality issues. The purpose of your role is to ensure any issues are appropriately prioritised within the vehicle problem resolution process.

Your responsibilities include:

Support the review of TAC Cases and Field Product Reports (FPR) to discover emerging vehicle issues.
Raise and manage Service Engineering Issues (SEI) and Technical Service Bulletins (TSB) to support the Brand Quality Specialist.
Using data sources such as Quality Data Analytics Platform (QDAP), TrackerGART, Global Warranty (GWM), compile and analyse warranty trend information to assist with issue identification & definition activities.
Assist with the management of Aftersales Top Issues List (TIL) and monitor progress of open issues using global Problem Resolution Tracking System (PRTS).
Manage the return of warranty parts to the Returned Parts Assessment
... Click here to view more detail / apply for Service Operations Quality Intern

Order management support:

• Cooperate with sales team and warehouse to issue invoice when delivering
• Tracking and follow up with carrier and customer (include CO & CQ)
• Timely notify mentors/ supervisor any extraordinary occur

Billing support:

• PO tracking and record for payment process
• HS code preparation and maintain
• Support with external procurement process

Others: 

• Arrange hard document in order
• Submit supply chain document for sign and stamp as Department's inquiry
• Ad-hoc topics are discussed during period

• Assist in Service Management and Quality Management activities on BU and Department level.
• Coordinating within different departments under the BU to ensure various process tasks are handled on time.
• Scheduling, conducting, and participating in monthly QM and SM meetings and taking meeting minutes.
• Follow-up with the respective service teams to update the required information in the OPL within the due date.
• Generate the relevant reports on BU and department level.
• Generate additional reports if requested by PSO.