Total 45 customer service job vacancies in Customer Service category in Ho Chi Minh

We are looking for a highly motivated and experienced male or female to join our team as a Sr Field Service Engineer. The ultimate goal is to drive a successful service that improves customer satisfaction, increases retention and brings in opportunities.

DUTIES AND RESPONSIBILITIES

• Providing regular customer support, On-site visit and remote session troubleshootings, installation, training & preventive maintenance on a daily basis within the country and overseas (when required)
• Leading the field service team in a small scale group within a country level for daily support arrangements and workload distributions
• Lead the local field service team for a regular internal alignments across local and overseas teams such as SME (Smart Matter Expert), Commercial, Development, and other team
• Responsible for providing consultations internally and externally for product knowledge as well as its solutions value
• Build & maintain good relationships and trust within the internal team as well as external customers
• Provide evaluation visit, close monitoring for pilot projects, and guide customer through development stages 
• Become eyes & ears for the company, feedback  insights  for any threats and opportunities to related team
• Regular reporting and analysis for support and product improvement
• Provide support for internal print testing &  machine checking.
• Support ad-hoc projects
• Adhere to/Support & follow the Environmental Management system
• Support and maintain the health and Safety standards in the company

About Dialectica

Dialectica is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

About the Role

As an Associate in the Client Service Team, you'll connect clients with industry experts. Your role involves understanding clients' needs and identifying the right experts to meet them. Juggling multiple projects will help you develop essential skills in sales, time management, negotiation, and professional communication.

Your key responsibilities will include:

• Reviewing client project briefs to understand their knowledge gaps and conducting high-level industry and company research to identify relevant experts.

• Utilizing phone, LinkedIn, and email outreach to engage with industry experts.

• Screening experts to assess their suitability and relevance, focusing on quality.

• Scheduling interviews between clients and experts and ensuring client satisfaction throughout the process.

• 0-3 years of work experience in client service or related roles.

• Bachelor's degree or equivalent qualification.
• Fluency in English; TOPIK 4 and above proficiency in Korean is essential.
• Strong communication and interpersonal skills.
• Ability to perform high-level research and critical thinking.
• A client-oriented mindset and passion for delivering quality service.
• Strong organizational skills with the ability to manage multiple projects simultaneously.

• The opportunity to gain transferable skills including research, sales, negotiation, commercial awareness, professional communication, time and project management
• Learning and Development programs including but not limited to our onboarding bootcamp, Mini-MBA program, and step up programs
• Be part of a creative, entrepreneurial and fast-paced, workplace guided by the values of transparency, diversity, quality, caring, teamwork, ownership, leadership, and constant improvement
• Competitive compensation schemes including a monthly performance bonus
• Private medical insurance and competitive savings plan
• Sponsored health and wellbeing and team bonding activities
• The opportunity to work and live in Athens, Montreal or Vancouver through our exchange program
• Work in a collaborative, and diverse hub in the heart of Ho Chi Minh City

About Dialectica

Dialectica is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

About the Role

As an Associate in the Client Service Team, you'll connect clients with industry experts. Your role involves understanding clients' needs and identifying the right experts to meet them. Juggling multiple projects will help you develop essential skills in sales, time management, negotiation, and professional communication.

Your key responsibilities will include:

• Reviewing client project briefs to understand their knowledge gaps and conducting high-level industry and company research to identify relevant experts.

• Utilizing phone, LinkedIn, and email outreach to engage with industry experts.

• Screening experts to assess their suitability and relevance, focusing on quality.

• Scheduling interviews between clients and experts and ensuring client satisfaction throughout the process.

• 0-3 years of work experience in client service or related roles.
• Bachelor's degree or equivalent qualification.
• Fluency in English is a must, proficiency in other languages is highly preferable.
• Strong communication and interpersonal skills.
• Ability to perform high-level research and critical thinking.
• A client-oriented mindset and passion for delivering quality service.
• Strong organizational skills with the ability to manage multiple projects simultaneously.

• The opportunity to gain transferable skills including research, sales, negotiation, commercial awareness, professional communication, time and project management.
• Learning and Development programs including but not limited to our onboarding bootcamp, Mini-MBA program, and step up programs.
• Be part of a creative, entrepreneurial and fast-paced, workplace guided by the values of transparency, diversity, quality, caring, teamwork, ownership, leadership, and constant improvement.
• Competitive compensation schemes including a monthly performance bonus.
• Private medical insurance and competitive savings plan.
• Sponsored health and wellbeing and team bonding activities.
• The opportunity to work and live in Athens, Montreal or Vancouver through our exchange program.
• Work in a collaborative, and diverse hub in the heart of Ho Chi Minh City.

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station. 

Responsibilities:

• Data Collection and Analysis: Collect and analyze customer data, including usage patterns, feedback, and customer health metrics, to identify trends and insights that inform decision-making.
• KPI Monitoring: Develop and maintain key performance indicators (KPIs) to track and measure customer success and satisfaction. Generate regular reports to share insights with stakeholders.
• Customer Segmentation: Segment customers based on various criteria such as product usage, behavior, and feedback to tailor engagement strategies and support initiatives.
• Predictive Analytics: Utilize predictive analytics models to forecast customer behavior, identify potential churn risks, and recommend proactive measures to mitigate them.
• Customer Feedback Analysis: Analyze customer feedback and survey responses to gain insights into satisfaction levels and areas for improvement. Translate feedback into actionable strategies.
• Product Adoption Analysis: Assess product adoption rates and identify opportunities to improve user onboarding and feature utilization through data-driven recommendations.
• Cross-functional Collaboration: Collaborate closely with Customer Success, Sales, Marketing, and Product Development teams to share insights and influence strategies for enhancing customer success.
• Automation and Tools: Implement and maintain data automation processes and tools to streamline data collection and reporting.
• Continuous Improvement: Stay updated on industry trends and best practices in customer success analytics to continuously improve our approach.

• Proven experience in data analysis and reporting, with a focus on customer success or customer data.
• Proficiency in data analysis tools and languages (e.g., Excel, SQL, Python, R).
• Experience building dashboards, reports, or tools through BI tools such as Metabase, Power BI, Looker Studio, etc.
• Basic knowledge of machine learning algorithms for predictive analytics
• Strong analytical thinking and problem-solving skills.
• Excellent communication skills with the ability to translate data insights into actionable recommendations.
• Detail-oriented and able to manage multiple data sources efficiently.

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Total Remuneration: Satisfying your financial goals through competitive compensation and periodic performance bonuses.
• Well-being & Work-life Balance: Staying healthy through comprehensive health plans, flexible work arrangements, and generous paid leaves.
• Statutory Compliance: Labor compliance with local regulations that ensure employee security.
• Work Facilities & Accommodation: Top-notch equipment, supportive allowances, and A-class facilities.
• Diversity, Equity, Engagement, & Inclusion: Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition.
• Growth & Rewards: Thriving professionally through employee enablement, a culture of trust, and rewarding performance.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.

ABOUT YOUR ROLE:

You will be responsible  for order processing, order follow up, product inquiries, on-time deliveries to help elevate customer satisfaction. This is a CONTRACTUAL role for 6 months.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Responsible for order processing to ensure all purchase orders are being executed promptly, customer-required delivery date/times are being met at all times.
• Sales order credit hold check, cash in advance - payment check.
• Daily email backlogs updates to customers.
• Bi-weekly indent orders updates to customers.
• Be able to provide product and quality information and excellent response to customers.
• Coordinate clearing aging inventory and slow-move inventory.
• CS support administrative tasks when needed, CS back up

1. Handling and following global clients:

Sending to clients appropriate test request form and protocols

Following clients requirements basing on their program procedure as below:

• Testing, billing issue, distribution test reports…
• Log-in to client’s IT system for updating information

Taking care of clients :

• Addressing clients’ inquiries
• For the failures of test results, explain the test procedure…

2. Coordinate with other Eurofins companies, internal team with following tasks from the begining to issuing report:

Providing protocols, quotation, sample size, how to submit samples as per clients’ enquiries

Explaining client program procedure

Informing, requesting additional information, documentation, samples, clarification info as per testing program requirement

Placing on hold, off hold samples

Explain the test requirement, related label required…

Explain testing price if any

3. Other tasks assigned by direct manager.

The Field Service Engineer in a few words

Provide onsite services support as assigned projects / tasks (installation, maintenance, troubleshooting, modification, re-location …)

• Provide engineering consulting / solution to customer.
• Support manufacturing as assigned by Team Leader / Group Manager / FS Director

Duties and responsibilities

• Do Installation / setting up machines, equipment at customer sites
• Do troubleshooting all technical issues
• Do preventive maintenance (OSS)
• Support creating SOPs, work instruction
• Support training new members
• Do all reports related to work (Daily report, travel report,…)
• Support manufacturing works as assigned by Team Leader / Group Manager / FS Director
• Do well management tools and PPEs that company has equipped for each individual engineer 

The Service Desk Agent serves as the first point of contact for customers seeking technical assistance over the phone, email, or through the service desk portal. The role involves diagnosing and resolving technical issues, escalating problems to higher support tiers when necessary, and providing excellent customer service.

Key Responsibilities:

1. Incident Management:

1. Respond to service requests and incidents reported by users via phone, email, or service desk portal.
2. Diagnose and troubleshoot hardware and software issues.
3. Log all incidents and service requests accurately in the ticketing system.
4. Escalate complex issues to higher-level support teams as needed.

1. Customer Support:

1. Provide timely and effective customer service to end-users.
2. Communicate clearly with users to understand their technical issues.
3. Offer guidance on resolving routine technical problems and provide training on using systems and applications.

1. Problem Resolution:

1. Follow standard operating procedures to resolve common technical problems.
2. Implement temporary or permanent fixes to restore service to users as quickly as possible.
3. Monitor and follow up on pending issues to ensure timely resolution.

1. Documentation:

1. Maintain accurate and detailed records of all incidents and service requests.
2. Update and maintain knowledge base articles and troubleshooting guides.
3. Document new solutions and workarounds for common technical problems.

1. Collaboration:

1. Work closely with other IT team members to ensure effective resolution of user issues.
2. Participate in team meetings and contribute to continuous improvement initiatives.
3. Share knowledge and best practices with colleagues to improve overall team performance.

1. Site Visits/Travel:

1. Perform site visits to remote sites to perform the needed changes on our infrastructure.

1. Service Efficiency

• Ensure the achievement of monthly State Of Service (SOS), turnover, preparation cost and service KPIs targets.
• Ensure that routine services and treatments for Pest Control are in advanced fixed schedule and carried out by technicians on time for all zones.
• Ensure quality & timely delivery of services & treatments to New Business and Products/Jobs based on approved Safe Work Procedure (SWP) and Treatment Instruction (TI).
• Ensure that all Equipment for rent (EFR) installed at customer’s site are retrieved and returned once contract is not renewed.
• Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance and guidance in the field. All the Technician must be rated through TPA for every 2 months.

2. Administration and Policy Directive

• Ensure all required documents (like Treatment Instruction, Account Checklist, Treatment Checklist etc.) for Pest Control are in order and approved by the authorized Manager for New Business and Jobs Sales prior to service, treatment or installation.
• Develop, recommend and implement policies that would increase service productivity and quality, reduce if not eliminate customer complaints, risk & losses to the business.
• Drive SHE policy compliance and zero tolerance policy. Achieve lost time accident rate (LTAR) target set for the year for Pest Control.
• Provide field coaching and hands-on training to service technicians.
• Conduct regular meetings with service team to draw plans, set targets, address issues and concerns, performance review, provide guidance, gather feedback, awareness drive, coaching and support to service staffs.
• Accurately maintain service records and submit on time reports and documents as required by management.

• Ensure all Customer complaints & inquiries are acted as a matter of urgency and importance following the company SOPs and 2/24 promise.
• Accurately maintain service records and submit on time reports and documents as required by management.
• Conduct regular quality inspection and customer visit to maintain good business relationship and thus improve customer retention.
• To be aware and act on potential sales and collection opportunities on the service area to help generate additional new business, up-selling and improve collection.
• Attend required trainings, meetings, conferences and other official company functions necessary for business growth, government legislation compliance and customers’ requirement.

4. Other requested tasks

• Build up, monitor & develop the company’s culture, standards by yourself and your team with professional image.
• Other tasks are required by Line Manager

• College graduate with at least 1 year supervisory in the areas of customer service relationship and leading people
• The drive and ambition to achieve goals/objectives and the discipline, organization and perseverance to deliver outstanding customer service
• The ability to gather and make sense of large amounts of information and apply it to make business and customer focused decisions.
• Managing our own emotions to remain calm, focused and optimistic while dealing with a constant stream of demands
• The encouragement of long term development of organization to build capability.
• Building relationships and collaborating with others (e.g. customers, colleagues, partners and suppliers) to achieve our mission.
• The ability to inspire others to achieve Rentokil Initials objectives and to hold them accountable for high standards of performance

ABOUT YOUR ROLE

You will manage the customer claims on quality issues from customers and will also be responsible for managing of claim information to SFDC and complete the claim process with credit notes. You will also maintain ISO 9001 & FSC Certification.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Responsible for customer claims on quality issues from customers.
• Responsible for managing of claim information to the system and completing the claim process.
• Share the complaint information to various functional departments within the company.
• Promote the investigation and improvement of various functional departments.
• Preparation of customer improvement reports. 
• Maintain ISO 9001 & FSC Certification.
• Assist sales, TS, market to do customer application evaluation.
• Coordinate with the quality team for the quality complaint handling to improve the quality satisfaction of key customers.
• Manage material chain (the material incoming plan, Analysis material problem in process, claim back to supplier and follow up Credit note and scope the risk roll)
• Response to manufacturing technical inquiries in a proactive , timely and effective manner.
• Coordinate with the internal team to develop and improve the product's quality and serve with customer requirements.

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
   

What you will be doing:

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

JOB PURPOSE:

• Customer Care function is a direct link between the company and the customers using/looking for services with Rentokil Initial Vietnam, to maximize the business opportunities and taking good care of customers.
• The job function including routine calls for providing approved information, receiving all calls & queries, coordinating complaints & requirement, surveying customer satisfaction (CVC). The Customer Care Executive is accountable for providing the excellent Customer Care execution duties.

DUTIES & RESPONSIBILITIES

1. Handle customer service activities:

• Receive all incoming (inbound) calls and queries, handle and transfer calls.
• Deliver outbound calls: after service calls, marketing/ customer care campaign, feedbacks or other information as required.
• Do monthly surveys such as: Customer satisfaction (CVC, Welcome and Termination).
• Coordinate complaints and requirement from customer according to SOPs and 2/24 promise.
• Provide on time and accurate reports/analysis/findings/suggestions as required by business and promote growth to business through data, facts, and trend analysis and experiences.
• Keep and maintain proper record and filling.
• Being a Centre of Customer Care which promotes the “Customer Centric Culture” and a contact point for customers in enquiries, complaints, requirements and etc.

2. Other requested tasks:

• Perform tele-sales task.
• Express the company’s culture with professional image.
• Other related tasks are required

• Graduated from College/University with major in Business Administration, Customer Service or Marketing with the same level in foreign companies.
• Have at least 01 experience year in the field of service planning/ sales administrator and/or customer service.

• Skill of communication in English
• Skill of MS office.
• Have the ability to interact with customers.
• Able to work independently, multi task and solve problems.
• Should be flexible, confident and organized.

For candidates applied from Facebook page, kindly send your CV/Resume to email address: 25A1041204@jobs.workablemail.com

About Dialectica

Dialectica is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

About The Role

As a Manager in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them and lead a team of Associates and Senior Associates. 

Your key responsibilities shall include:

• Foster the development of Associate's core research skills by imparting commercial acumen, sales techniques, and effective time management strategies while reinforcing custom recruitment methodologies.
• Provide opportunities for project management skill enhancement to Associates involved in custom recruitment research.
• Offer mentoring opportunities to Associates capable of custom recruitment research and project management, aiming to cultivate multi-disciplinary skills and prepare them for advancement.
• Analyze client project briefs to identify knowledge gaps and conduct comprehensive industry and company research to pinpoint the most relevant experts.
• Regularly engage with experts to screen and validate their expertise and suitability for specific projects.
• Demonstrate critical thinking and agility in conducting high-level research on industries and companies, ensuring the selection of experts with the most relevant experience and knowledge to address clients’ inquiries.
• Uphold clients’ best interests throughout collaboration, ensuring the confidentiality and security of their data and information.

• 2+ years of experience in the information service industry, experience in manager/leader role is a big plus.
• Skilled in sales, time management & prioritization, negotiation, and professional communication skills. 
• A client service mentality, which means you are committed to go beyond your clients’ needs to deliver true value.
• Fluent English is a must; Native Japanese or fluent Japanese is highly essential.

• Opportunity to acquire transferable skills including research, sales, negotiation, commercial awareness, professional communication, time management, and project management.
• Access to learning and development programs, including onboarding bootcamps, and career advancement initiatives.
• Join a dynamic, entrepreneurial, and fast-paced work environment guided by core values of transparency, diversity, quality, care, teamwork, ownership, leadership, and continuous improvement.
• Competitive compensation packages, including monthly performance bonuses.
• Comprehensive benefits such as private medical insurance and competitive savings plans.
• Sponsored health and well-being initiatives and team bonding activities.
• Exchange program offering the opportunity to work and reside in Athens or Vancouver.
• Work in a collaborative and diverse workspace located in the vibrant heart of Ho Chi Minh City.
• Expatriation support provided on a case-by-case basis.

About Dialectica

Dialectica is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

About the Role

As an Associate in the Client Service Team, you'll connect clients with industry experts. Your role involves understanding clients' needs and identifying the right experts to meet them. Juggling multiple projects will help you develop essential skills in sales, time management, negotiation, and professional communication.

Your key responsibilities will include:

• Reviewing client project briefs to understand their knowledge gaps and conducting high-level industry and company research to identify relevant experts.

• Utilizing phone, LinkedIn, and email outreach to engage with industry experts.

• Screening experts to assess their suitability and relevance, focusing on quality.

• Scheduling interviews between clients and experts and ensuring client satisfaction throughout the process.

Working hours: 11AM to 8PM, from Monday to Friday

• 0-3 years of work experience in client service or related roles.
• Bachelor's degree or equivalent qualification.
• Fluency in English is a must
• Strong communication and interpersonal skills.
• Ability to perform high-level research and critical thinking.
• A client-oriented mindset and passion for delivering quality service.
• Strong organizational skills with the ability to manage multiple projects simultaneously.

• The opportunity to gain transferable skills including research, sales, negotiation, commercial awareness, professional communication, time and project management
• Learning and Development programs including but not limited to our onboarding bootcamp, Mini-MBA program, and step up programs
• Be part of a creative, entrepreneurial and fast-paced, workplace guided by the values of transparency, diversity, quality, caring, teamwork, ownership, leadership, and constant improvement
• Competitive compensation schemes including a monthly performance bonus
• Private medical insurance and competitive savings plan
• Sponsored health and wellbeing and team bonding activities
• The opportunity to work and live in Athens, Montreal or Vancouver through our exchange program
• Work in a collaborative, and diverse hub in the heart of Ho Chi Minh City

About the Role

We are seeking a highly motivated and experienced ServiceNow Administrator to join our team and play a vital role in supporting our business users. You will be responsible for the day-to-day administration, configuration, and maintenance of our ServiceNow instance, ensuring it meets our needs across various modules, including ITSM, ITOM, SAM Pro, HRSD and WPM.

Responsibilities

• Troubleshoot and resolve ServiceNow incidents & requests ensuring timely resolution.
• Manage the ServiceNow platform, including user accounts, security settings, and access controls.
• Configure ServiceNow to automate IT processes and workflows, aligned with ITSM, HRSD, ITOM, SAM Pro and WPM best practices.
• Develop and maintain ServiceNow reports and dashboards to track key performance indicators (KPIs) and provide insights into IT service delivery.
• Stay up-to-date on the latest ServiceNow features and functionality and implement them to optimize the platform.
• Work collaboratively with IT and business stakeholders to understand their needs and translate them into actionable ServiceNow configurations.
• Provide ongoing support and training to users on ServiceNow functionalities.
• Document ServiceNow processes and procedures for future reference.
• Perform regular system health checks and audits to ensure platform stability and performance.

Assist with the development and implementation of ServiceNow upgrade plans