GENERAL SUMMARY:
Primarily responsible for delivery of infusion medications, supplies, and equipment to patients in their homes; picking and packing of supplies and equipment; receiving orders from vendors and putting stock away; pick-up of equipment when patients discontinue service; and cleaning, testing, and restocking of equipment.
ESSENTIAL DUTIES:
- At all times, responsible for participation within the department to meet objectives of the department.
- At all times, responsible for expectations related to: Behavior and performance as outlined in the department’s mission; Individual and departmental objectives for Quality, Customer Satisfaction, Growth, and Financial Success; Utilization of effective patient communication skills to incorporate specific age, cultural, or developmental needs. Interacts in a respectful manner, considerate of age and physical abilities (e.g., sight and hearing). Provides assistance to individuals in a manner that takes into account their special needs and age-related needs.
- Delivery of clean equipment to patients with brief explanation on proper usage; includes scheduling, routing, and phoning clients.
- Pick-up, sanitary cleaning, testing, and adjusting of returned equipment.
- Receiving merchandise from warehouse and vendors, assembling new equipment, stocking, and picking and packing of patient supplies.
- Completing vehicle maintenance checklists and cleaning as required.
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.
STANDARD REQUIREMENTS:
- Supports the Mission, Value and Vision of Corewell Health (CH). Demonstrates personal commitment through active involvement in the performance improvement process.
- Exhibits excellent customer service skills and behaviors toward internal and external customers and co-workers. Promotes positive public relations with patients/residents, family members, guests, and others.
- Supports and adheres to all Corewell Health’s customer service, service excellence, and performance standards. Supports and participates with all required compliance standards that may be department specific and/or identified by the organizations including in-service training, acceptable attendance, uniform and dress code.
- Adheres to HIPAA requirements and maintains confidentiality of all data, including patient/resident, employee and operations information.
- Supports and participates in a collaborative team-oriented environment – cooperates and works together with all co-workers, plans and completes job duties, uses appropriate communications in sensitive and emotional situations and follows up as appropriate regarding reported complaints, problems and concerns.
- Supports, cooperates with and demonstrates safe work practices and attitudes, follows safety rules – including universal precautions - reports and prevents/corrects unsafe conditions and behaviors, and participates in organizational and departmental safety programs.
- Completes all required compliance standards that may be department specific and/or identified by the organization.
- Maintains current licensure, registration and/or certification, as applicable, at all times.
STANDARD QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Education / Training:
- High school diploma or equivalent required.
Work Experience:
Certification, Licensure, Registration:
- Valid chauffeurs license and clean driving record required.
Other Qualifications:
- Good communication and customer service skills.
- Ability to communicate with older adults.
- Knowledge of medical terminology preferred.
WORKING CONDITIONS:
Physical Effort:
- Strength: May require incumbent to frequently perform physical activities requiring ability to push/pull objects of up to 50 pounds, constantly lift objects up 10 pounds; occasionally lift objects up to 35 pounds.
- Manual Dexterity: Manual Dexterity-position requires incumbent to constantly perform simple motor skills such as standing or walking and manipulative skills such as writing; occasionally perform simple and moderately difficult manipulative skills such as typing.
- Coordination: Position requires incumbent to constantly perform gross body coordination such as walking and stooping. Constantly performing tasks, which require eye-hand coordination such as keyboard skills; and constantly performing tasks, which require arm-hand steadiness such as calibration of equipment and IV admixture.
- Mobility: Position requires incumbent to constantly perform mobility skills such as walking and standing; frequently perform stooping along with performing manual dexterity and coordination functions.
- Visual Discrimination: position requires incumbent to frequently see objects closely as in reading or discriminate colors between different product packages.
- Hearing: Position requires incumbent to constantly hear normal sounds with some background noise.
- Concentration: position requires incumbent to be able to concentrate on minimal or moderate details with frequent amounts of interruptions; occasional concentration on fine detail with little to constant interruption.
- Attention Span: Position requires incumbent to attend to task/functions constantly for periods up to 60 minutes in length and to frequently attend to task/functions for periods exceeding 60 minutes in length.
- Conceptualization: position requires incumbent to constantly be able to understand and relate to specific ideas, concepts, and theories multiply generated and simultaneously discussed.
- Memory: position requires incumbent to constantly remember task/assignment given to self and other over both short and long periods of time.
Work Environment:
Position requires incumbent to be exposed to a variety of substances within the department such as constant exposure to dust and electromagnetic radiation as in VDT’s; occasional exposure to hazardous waste materials, toxins, chemicals, loud or unpleasant noises, or high humidity or wetness; seldom potential exposure to bodily injuries, such as needle sticks.
Primary Location
SITE - Home Infusion Specialty Pharmacy - 31157 Woodward Ave - Royal Oak
Department Name
Home Infusion - Warehouse - CH East - Home Infusion
Employment Type
Full time
Shift
Rotating (United States of America)
Weekly Scheduled Hours
40
Hours of Work
Variable
Days Worked
Monday to Friday
Weekend Frequency
N/A
CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
