Total 3 Senior Executive level Administrative / Clerical job vacancies in Nottingham, NG5 1PB

1. Provide a complete Personal Assistant service to the Deputy Chief Executive including organising travel arrangements, proactively managing diaries and e-mail accounts, dealing with actions from meetings and application of e-signatures. 2. Provide administrative support to the wider Executive Team including organising travel arrangements, proactively managing diaries, processing of correspondence and application of e-signatures 3. To deal effectively with highly confidential and sensitive issues, maintaining confidentiality at all times. 4. To work efficiently and flexibly within the Executive Services office team, maintaining a highly professional level of support within the team environment, and providing assistance and cover where necessary. 5. To build effective working relationships both with internal and external stakeholders both in person and virtually to take into account the nature of different working arrangements. 6. To draft documents and correspondence on behalf of the Deputy Chief Executive and Executive Directors and to format documents, such as letters and presentations, as required. 7. To screen the Deputy Chief Executives email for meeting requests and action appropriately, always maintaining awareness of confidentiality 8. To maintain the diaries of the Deputy Chief Executive and Executive Directors, organise meetings and arrange appointments as required, booking rooms and arranging and providing refreshments where appropriate. 9. Ensure that a secretarial support service is provided to Non-Executive Directors as required where cover is necessary in the absence of other team members. You should also have excellent keyboard skills and know how to format and produce documents using an in-depth knowledge of Microsoft Office products in particular Microsoft Outlook, Teams, Word, and Excel. 10. Be responsible for the management of the teams PA Admin calendar, inbox and workplan to ensure sufficient resource is provided to administer all administrative tasks and subgroup meetings for which the team is responsible. 11. To provide meetings administration service to subgroups of the Trust Board committees, including clearing of papers and issuing agenda and reports, as well as maintaining the work programme. 12. To clear papers and minute meetings. 13. To support the Head of Executive Services in promoting good standards of corporate governance, administration and minute taking. 14. Utilise IT applications as appropriate to provide efficient and effective support to the Deputy Chief Executive and Executive Directors. 15. Develop and maintain effective filing and bring forward systems within the Secretarial Drive. 16. Support the management of cost by maintaining detailed records which underpin financial transactions authorised from the Office of the Chief Executive budget. 17. Line management of the Administrative Assistant, co-ordinating activities to ensure maximum effectiveness. 18. Monitor performance of the Administrative Assistant and manage annual leave, sickness, disciplinary and performance issues in line with Trust policies and the effective delivery of service. 19. Ensure all direct reports receive performance reviews and that personal development plans are in place and reviewed on at least an annual basis. 20. Review administrative processes on a continuous basis and make recommendations for improvements. 21. Be able to travel easily to other bases across the EMAS geographical area where required to be able to support meetings and administrative tasks. 22. Any other reasonable duties assigned by the Head of Executive Services within the level of responsibility and scope of the post.

Join us as a Customer Service - Senior Personal Banker in our Ilkeston linkage

• You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection
• With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected
• We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme

What you’ll do

As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promoting the benefits of our growing range of digital services to simplify and enhance their banking experience.

Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health Check you’ll make sure they're fully informed when it comes to the products and services we offer.

Day to day, you’ll be:

• Meeting and supporting customers via video banking from home or face to face in a branch
• Conducting Financial Health Checks and reviewing customer accounts
• Identifying products and services that are right for our customers, helping them to make the most of their money and savings
• Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
• Completing outbound care calls to customers to grow and maintain the relationship

The skills you'll need

We’re looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You’ll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.

We’ll also be looking for you to demonstrate:

• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
• The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
• The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
• Excellent communication and interpersonal skills with a genuine interest building relationships
• Excellent planning and organisational skills

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to be flexible

Hours

• Full Time - 35 Hours
• Permanent
• Flexibility to work hours between 08:00 - 20:00
• You’ll have options to enable a suitable balance of working from home and in the branch, we will need you to be branch based at times so you can connect and learn with colleagues. Working from home kit can be provided
• Typically, your working hours will align to our customer opening hours, with some Saturdays and evenings included, we will discuss your specific working pattern in more detail at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

How we'll reward you

Salary: £25,501 per year (pro rata for part time hours worked)

You’ll join on a competitive salary and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You will have a generous holiday entitlement of 36 days. (pro rata for hours worked) – you may be required to work bank holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

An exciting new opportunity for a Senior Research Data Clerk to work in hearing research has arisen. This is a temporary role to the 30th November 2024 but may be extended subject to funding.

You will be a valued member of the busy NIHR Biomedical Research Centre hearing theme working closely with the research delivery team and external stakeholders to contribute to and oversee data collation and data management.

This is a great opportunity for an individual to join an exciting and innovative research department. The post holder must have excellent communication and time management skills and be able to organise their own and workload within research time frames.

The function of a senior data clerk is to oversee and interpret complex commercial and non-commercial data management, and enter accurate data onto remote data entry systems into pre-formatted report forms and databases.

With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Communication

To have high levels of verbal and written communication with internal and external stakeholders in order to respond to complex queries and meet contractual obligations.

To appropriately signpost trial patients contacting the department to relevant healthcare professionals.

Communicate effectively with the members of the clinical research team, patients and relatives, outside agencies and the wider Multi-Professional Team as appropriate.

Act professionally to ensure that confidentiality of all information pertaining to patients and trials is maintained at all times.

Clinical Trials Administration

To be a point of contact with Sponsors for data related activity including management of onsite and virtual monitoring visits and review of site file maintenance. Have a responsibility for a wide range of cross specialty trials which vary to each specific protocol.

The post holder will receive and check documentation, access hospital patient information systems, confirm source data and resolve queries in a timely manner. To liaise with the trial caseholder to ensure data integrity prior to submission and data lock.

To liaise with and manage organising visits from external trial monitors, including obtaining patient records, scan results etc. in liaison with the research team.

To respond to data queries in a timely manner and escalate to trial case holders and principal investigators when necessary.

To review trial data information requirements prior to trial start up and attend other appropriate trial related meetings. Ensure that site files are accurately compiled and complete prior to greenlight initiation.

To assist research team members in the appropriate management and coordination of identified clinical trials.

Ensure the implementation and maintenance of clinical research, including maintenance of delegation logs and spreadsheets as appropriate.

To have a good knowledge of all clinical trials taking place in the research team, both those to which patients are currently being recruited (open) and those, which are no longer recruiting patients (closed and in follow up).

Adhere to codes of practice covering confidentiality, data protection and ICH-GCP.

Data Collection

To review patient data from medical and nursing records and perform accurate completion of complex electronic case reports forms working to ICH GCP and research governance guidelines.

To be responsible for additional clinical trial data from other departments and external organisations.

To liaise with the research team, medical staff and the wider MDT to obtain timely source data. according to trial protocols.

To use electronic databases to search for, access and retrieve published scientific literature and publicly accessible datasets.

General Office Administration

To undertake general office work and any other appropriate duties assigned by the research team leader

To undertake any other duties deemed appropriate for the role.

Participate and organise departmental research meetings as appropriate.

Take an active role in self-development, objectively reviewing own performance, identifying own needs and taking steps to meet those needs. Keep abreast of potential developments.

Have high levels of competence in the use of electronic hospital systems.

Manage the filing of data related activity - ensuring documents are correctly filed in patient records and in investigator site files


This advert closes on Sunday 28 Apr 2024