Total 3 Junior Executive level Administrative / Clerical job vacancies in KT2 7AJ

The post holder will be the point of contact for all administrative issues relating to patients entering the Breast Open Access Follow up program (OAFU) following on from their treatment of Breast Cancer. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the Breast Cancer patient’s pathway the duration of their follow up program, ensuring the entire pathway is tracked and managed smoothly.

• Ensure that all patients seen in OAFU are appropriately added to the tracking database, logging specific review dates for each patient for the duration of their follow-up care. E.G Mammogram review dates, Endocrine review dates etc.
• Be a proactive supporting assistant to the OAFU Team Lead by working autonomously and seamlessly in line with them to provide great care to the OAFU patients.
• Keep accurate records of large data sets e.g patients surveillance scans.
• Keep regular contact with Radiology where there may be delays to reports and escalating issues as the arise.
• Timely escalation of any and all scans/results that are suspicious to the OAFU clinical team, with appropriate tracking of any further investigation needed and escalation to MDT after any Biopsies are taken.
• Actively keep up to date the OAFU clinic room bookings on Bookwise, making sure that cancelled clinics are removed and that there is a room booking for every clinic needed.
• Accurately record telephone messages from the OAFU hotline and other enquiries and escalate to OAFU Clinical team for 48 hour turn around.
• Be sympathetic and sensitive to the requirements of service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour.
• Use specific templates to complete OAFU clinical transcriptions into a standard approved letter format.
Trust Values

Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

Caring – Design and deliver care around each individual patient’s needs and wants.
Safe – Make the safety of patients and staff our prime concern as safety comes first
Responsible – All staff take responsibility for the hospital, its services and reputation
Value Each Other – Value each other's contribution
Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients

In addition we offer a great pension, and staff benefits package which can be found attached to this vacancy.

Please carefully read the attached job description providing a supporting statement which demonstrates how you meet the requirements of the role.

Salary clarification:Successful candidates will be offered at the bottom of the Band pay-scale unless you have been contracted previously within the NHS at a higher pay point. (Band 3 starts at £27,129 pa. pro-rata inclusive of HCAS).


This advert closes on Wednesday 31 Jul 2024

In addition we offer a great pension, and staff benefits package which can be found attached to this vacancy. Please carefully read the attached job descriptionproviding a supporting statement which demonstrates how you meet the requirements of the role. Salary clarification: Successful candidates will be offered at the bottom of the Band pay-scale unless you have been contracted previously within the NHS at a higher pay point. (Band 3 starts at £27,129 pa. pro-rata inclusive of HCAS).

Due to the expansion of the Royal Eye Unit admin team we are now looking for several Admin personnel to support our Reception team/call centre hub the role is varied so there would be an expectation to support our busy reception team. Delivering excellent customer service to our patients. The role would suit those with good communication skills over the phone, and that can remain calm under pressure when dealing with patients.

Working hours are, based on shift patterns of 37.5 hours per week, 7.5 hours a day, over 5 days running from Monday to Saturday.

Receiving and dealing with telephone enquiries as appropriate.

Input and look up data on Trust IT systems in accordance with Trust policy.

To assist colleagues as directed by the Line Manager in times of pressure of work.

Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation e.g. aggressive or demanding behaviour.

Demonstrate high levels of customer care.

Promptly answer telephone enquiries, taking and relaying messages in polite, and helpful manner, taking action as appropriate.

Reception duties, receiving and checking patients in, dealing with with queries.





The Trust has defined its culture as one that is patient centred and which puts safety first and where all staff members take responsibility, are valued and value each other.

To support this, our five values are that we are all:

Caring – we design and deliver care around each individual patient’s needs and wants.

Safe – we make the safety of patients and staff our prime concern (safety comes first).

Responsible – all staff take responsibility for the hospital, its services and reputation.

Inspiring – we always strive to empower each other to develop and deliver improvements to benefit our patients.

And that we:

Value each other – we all value each other’s contribution.

Our training, policies, procedures, and practices are all intended to support behaviours in line with our values and all staff are expected to uphold these by 'Living Our Values Everyday'.

***Please see the attached supporting document which contains more information about the role in job description and person specification***


This advert closes on Thursday 27 Jun 2024