Job Responsibilities including, but not limited to:
*Reporting to the Director of Operations and or his assigned personnel working towards the restaurant’s annual operating budget.
*You will be in charge of events/sales cold calls: corporate/internal events and following through via email confirmation to meet customers' expectations. In-charge of all in-house reservation systems: checking and replying of all emails; including upcoming reservations/updating/blocking room status for private events including sending of events proposal etc .
* Take charge for the Table DB reservation systems, events enquiries via phone, email or walk-in guest for viewing of private rooms etc.
*You must, at all times, work together as a team with other fellow colleagues, managing the restaurant operations during corporate/events meal periods to ensure that company standards and steps of service are met through all guests' interactions.
*For event operations: ensuring that checklists, requisitions and proper opening and closing functions are being completed for each event.
*Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information and always check with superior whenever having doubts ( no second guesses).
*Ensuring that all steps of services as outlined in training materials, verbally or hard copies issued by the GM are being followed thru.
*Interact positively with customers, promoting restaurant/company and services.
*To follow through for invoice billing after each event.
*Assisting in planning and setting up for special events, corporate dining etc.
*To ensure that risk management plans and workplace safety plans are always in place at all times.
*Coordinate with the manager/marketing team in organizing meetings and special events as requested.
*As a GRO, you are responsible for greeting guests and serving the needs of guests who patron our restaurant.
*Responsible for organizing and maintaining order within the restaurant reservations area, including the logging of bookings and enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:
* Plan and coordinate all promotional activities targeting clients/ schedule activities for guests.
*Assisting GM, working towards the same goal for accountability in planning strategies to ensure that the company business plan is delivered.
Demonstrate a good knowledge of the restaurant menus and wine lists and readiness to answer any enquiries from the guest.
*Always ensure and maintain consistency of product quality presentation as set by company and manager.
*To achieve sales targets by upselling beverages/food items and maintaining customer satisfaction.
*Ensures to compliance with regulatory compliance for hygiene; health, food safety , risk management and working in a safe environment for all employees and during deliveries.
*Performs additional responsibilities, although not detailed, as requested by the general manager/and or his assigned personnel at all times.
Requirements:
*Meticulous, with an eye for detail.
*Able to liaise and coordinate effectively with different departmens with the company, and with external stakeholders.
*Ability to work under tight deadlines and to work independently.
Solutions-oriented, results driven and problem-solver.
Please send resume to : Dorothy.chua@dhm.com.sg (Please contact 97333729 for a chat)
