Total 395 customer service job vacancies in us ca remote goleta

• Duties are listed at the full performance GS-12 level
• Provides Regional advice and guidance to line and staff officers and other program managers in all aspects of the unit's grants and agreements to federal and non-federal agencies; state, local, and tribal governments; and other varying entities.
• Provides advice and guidance on the administrative aspects of partnership agreements including cooperative agreements, cost-share agreements, participating agreements, collection agreements, interagency agreements, and cooperative fire agreements.
• Exercises full and final authority to negotiate grants and agreements within the limits of delegated authority, reviews all reimbursement requests for appropriateness, and processes payments.
• Provides interpretation of laws and regulations concerning use of Federal funds and qualifying program expenditures. Determines appropriate legislative and program authority prior to execution of each grant or agreement.
• Develops instruments within the delegated authority, circularizes requests for proposals for grants and agreements, reviews and analyzes responses, and makes or recommends acceptance by higher authority as appropriate.
• Monitors and analyzes the effect of changes in laws, regulations and policies pertaining to grants and agreements, administration and management, and performance reporting.
• Plans and conducts annual meetings or workshops for agency personnel for maintaining partnership agreement and grant expertise
• Approves all official correspondence sent to partners, program personnel, and other interested parties relating to any specific case.
• Terminates grants and agreements as the situation dictates. Closes out grants and agreements within the established closeout procedures.

• Reviews and analyzes records to improve centralized record functions, standardized handling, electronic data, document searches, and retention requirements and procedures.
• Plans and analyzes technology programs for effectiveness and efficiency to identify problems and provide recommendations for correction and/or improvement.
• Provides recommended updated requirements and specifications according to standard templates.
• Coordinates, researches, analyzes, and validates budget proposals to provide guidance regarding technology requirements.

The incumbent serves as a consultant and advisor in all phases of budget and related financial management matters. Provides leadership to managers of budget programs in budget formulation and execution. Formulates and executes broad financial plans and policies affecting the authorization and use of funds.

Prepares, recommends, and justifies the allocation of funds based on analysis of the budget presentation, legislative directives, workload analyses, annual work plans, field estimates and reports, and financial studies and investigations to achieve a sound financial management program in the National Park Service (NPS) and to ensure equitable and correlated distribution of funds.

Directs the preparation of fund allocation charts, tables, and summaries, together with detailed instructions as to authorizations, limitations, and guidelines relating to the use of funds to expeditiously accomplish allotment advice actions.

Park Information:

Natchez Trace Parkway (NATR) Information: The Natchez Trace Parkway is a tribute to the ancient travel route called the Natchez Trace, which has a rich history as one of North America's oldest transportation paths. This modern Parkway spans a remarkable 444 miles, requiring over 10 hours to journey from one end to the other. It spans across three states, encompassing 25 counties and 20 communities, with a combined residential population of nearly two million people. Additionally, there are over 3,000 commercial and private landowners residing alongside the Parkway boundary.

The completion of the modern Parkway occurred in 2005, establishing it as one of the largest units within the national park system, covering a vast geographic range. The Parkway corridor extends over five degrees of latitude and boasts an impressive 52,000 acres of breathtaking scenic beauty. Within this expanse, visitors can immerse themselves in a diverse array of traditional southern landscapes, including forests, wetlands, prairies, rivers, pastures, and croplands. These natural wonders are accompanied by rich cultural and historic resources, creating an immersive experience for all who traverse its path.

Recognizing its immense value, the Natchez Trace Parkway was rightfully designated as a National Scenic Byway and All-American Road in 1996. This prestigious acknowledgment is a testament to the Parkway's significant historic, cultural, natural, and scenic qualities. In 2014 alone, the Parkway welcomed nearly 6 million visitors, solidifying its position as the eighth most visited National Park Service place in the entire nation.

The Headquarters of the Natchez Trace Parkway, a scenic and historic roadway that stretches from Mississippi to Tennessee, is located in Tupelo. The main visitor center provides a wealth of information for those interested in learning about the parkway's significance and exploring the surrounding attractions. For additional details, we invite you to explore our website at www.nps.gov/natr.

You will be responsible for:

• Manages the day-to-day operations of one of the National Maintenance Control Centers (MCC's).
• Supervises the specialists and administrative personnel assigned to the MCC. 
• Works closely with the Central Office Vehicle Management Division and the Purchasing Division in Washington DC.
• Works independently with the National and/or Regional Training Coordinators to develop an annual training plan to keep MCC specialists updated on maintenance technology. 
• Solicits for specialized training sources for the training, and/or makes presentations on necessary technical subjects.

Employee / Labor Relations Advisory Services:
Provides client managers, supervisors, and employees with information and interpretations of the Southwest Regional Human Resources Office's employee conduct and performance management, benefits administration, and other work life programs, procedures, practices, policies, and guidelines, when the issues addressed require substantial interpretation, there is potential for controversy, and/or the issue involves more than one area of Human Resources (HR) policy. Reviews performance, conduct related actions, and provides guidance on complex and/or sensitive issues, such as those that conflict with past practices, involve highly visible or political situations, or have the attention of labor organizations or other groups. Reviews routine to complex, multi-issue, and multi-party complaints or grievances; conducts personal interviews and other fact finding to advise management of alternative and optional approaches to resolve the situations.

Employee / Labor Relations Policy Development and Review:
Reviews and analyzes the effects of proposed and actual changes to employee relations policies and guidelines that impact a significant organizational segment of an organization, such as a Regional Office, Center, or major field installation. Develops and communicates Southwest Regional HR Office-wide positions and interpretations on conduct-related decisions, rulings, appeals, guidelines, and new or revised instructions to managers, peers, employees, and employee organizations. Develops changed or new policies and procedures to promote and implement revised conduct administration program principles, practices, and criteria to promote organizational efficiencies. Works with senior HR Specialists and client managers to develop alternative strategies and assess trade-offs between conflicting Human Resources requirements, such as OPM requirements, Executive Orders, or MSPB decisions, and issues arising from the implementation of new or revised conduct administration and/or performance management practices, such as a new performance appraisal system.

Labor Agreement Administration:
Recommends solutions to labor relations problems and issues having significant impact on cost, production, or working conditions. Certain issues impact significant organizational segments of an agency, such as a regional office, Center, or major field installation, and involve collective bargaining agreements with more than one bargaining unit. Conducts systematic studies and prepares statistical reports and/or written guidance to address subjects of union and management interest. Produces labor summaries, covering subjects such as trends, formal grievances, and arbitration, to clarify and/or quantify generalizations about the current state of the labor relations program for client managers.

Labor Partnering and Negotiations:
Collaborates with client managers to develop SWRHRO positions, proposals, and strategies on complex Human Resources issues, such as controversial items requiring modification or adaptation of guidelines where no clear precedent exists.

Agency Representation in Third-party or Potential Third-party Proceedings:
Serves as a technical advisor or management representative in cases with potential impact on a labor relations program area in a major agency organizational segment, such as a Center or regional office. Reviews and investigates formal grievances on complex and/or far-reaching issues in the pre- litigation stage for possible settlement or withdrawal before third-party proceedings are initiated. Additional responsibilities in the areas of: Employee/Labor Relations Program Administration, Proposal /Plan Development for Employee / Labor Relations Projects, Employee / Labor Relations Program Oversight, Employee / Labor Relations Program Evaluation Work

• Provides advice and oversight for the development and implementation of website policies, plans, and programs that have significant effect on FSIS' ability to communicate and engage with stakeholders.
• Applies and ensures compliance with all relevant laws, regulations, and guidelines for digital communications, including Federal websites.
• Assigns content tasks, technical tasks, sets team priorities, and works in conjunction with staff to ensure goals are met.
• Manages a team and develops information policies and programs in support of FSIS goals of internal and external stakeholders in a variety of media.
• Reviews a variety of documents prepared by others that involve a wide variety of subject matter experts.
• Ensures that communication activities are consistent with and support OPACE and FSIS long-range plans, including the annual performance plan, strategic plans, budget plans and performance plans.
• Reviews and evaluates operations to make work assignments; assesses and enhances program and policy efficiency and effectiveness, and/or recommends improvements.
• Participates in critical meetings and produces a cogent memorandum of facts/ events assesses action required and contribute towards completing goals.
• Coordinates activities and conceptualizes and implements strategies that create a dynamic web presence and leverage digital assets and messaging through other communication channels.
• Works closely with the DECS director in developing and administering FSIS- wide digital communication strategies to inform stakeholders, consumers and the general public of FSIS priorities and information.

• Manages a team and develops information policies and programs in support of FSIS goals to a variety of internal and external stakeholders in a variety of media.
• Works closely with the DECS director in developing and administering FSIS-wide executive communication strategies to inform stakeholders, including consumers, industry, academia, and the general public, of FSIS.
• Ensures that communication activities are consistent with and support OPACE and FSIS long-range plans, including the annual performance plan, strategic plans, budget plans and performance plans.
• Provides advice for the development and implementation of policies, plans, and programs that have a significant effect on the FSIS’s ability to effectively communicate and engage with a wide variety of stakeholders.
• Ensures compliance with all relevant laws, regulations, and guidelines for internal communication, correspondence, and stakeholder engagement, including virtual, hybrid, and in-person events.
• Assigns writing tasks, sets team priorities, and ensures accurate reporting of the status for significant folders going through clearance.
• Provides content, editorial review, and oversight for the weekly employee newsletter, employee User Notices, invitations to external stakeholders, and other critical FSIS materials.
• Assists with the preparation, presentation, and communication of FSIS-related information.
• Participates in critical meetings and produces a cogent memorandum of facts/events, assesses action required and contributes towards completing staff goals.
• Coordinates strategies that support FSIS’s communication with its employees, working to improve sentiments based on employee feedback, and to improve the agency’s engagement and reputation with external stakeholders.

• Manages a system for ensuring responses to FOIA/PA requests are complete, consistent, and timely.
• Monitors incoming FOIA/PAs to identify issues of importance to FSIS and to ensure coordinated responses.
• Assist with the development, implementation, and management of processes that ensure accurate implementation of the Freedom of Information Act (5 U.S.C. 552) and the Privacy Act of 1974 (5 U.S.C. 552a) throughout FSIS.
• Writes and/or edits information on Records Management- programs, policies, functions, and research.
• Participates with the OPACE Assistant Administrator (AA) and Deputy AA in developing systems for effective records management and retention plans.
• Provides indirect technical guidance over those in other offices throughout FSIS who are engaged in record searches for the office.
• Plans work and determines approaches; makes assignments; oversees execution; established deadlines; provides administrative and technical guidance.
• Makes recommendations on major issues such as organizational goals, challenges to organizational design, or the overhaul of conventional practices to meet new challenges.
• Works closely with the FOIAS Director in the planning, developing, implementing, and evaluating the strategies for FSIS Records Management.
• Directs/oversees the development of long-range strategic goals, policies and procedures, records retention schedule, and transfer of records, etc.
• Evaluates and analyzes requests and communicates FSIS positions to officials representing law firms, labor union officials, media, industry organizations, and privately held companies.
• Assesses and enhances program and policy efficiency and effectiveness and makes, coordinates and/or recommends improvements.

• Responsible for ongoing and special administrative duties and evaluate projects assigned by the supervisor or initiated by the employee to meet management and technical staff needs and the necessary coordination, liaison, and correspondence.
• Provide support to technical staff utilizing analytical expertise and technical skills for the collection, review, analysis and information coordination of World Trade Organization (WTO) notifications to the U.S. that impacts FSIS.
• Practices intense organizational and planning skills by assisting leadership and technical staff to achieve FSIS mission and vision with the integration of regulatory, inspection, and enforcement programs for food safety and procedures.
• Assists technical staff with managing and organizing projects and associated data related to day-to-day internal technical engagements and operations with a focus on food safety related activities to ensure organizational support.
• Applies working knowledge and understanding of information technology data systems and networks, for purposes of day-to-day technical information management and tracking and provide guidance to staff on use of these systems.
• Assists management and technical staff with technology and information management at internal and external meetings and conferences, using group meeting software.
• Assists the OIC in the planning and execution of in person and virtual meetings and events, including managing virtual presentations using information technology systems.
• Forecasts international developments potentially affecting FSIS programs from WTO notifications and contacts and coordinates findings and recommendations with other interested/affected FSIS Offices and technical experts
• Prepares findings, reports, briefing papers and other written materials regarding international food safety public health issues impacting FSIS on behalf of OIC management and technical staff.
• Assists the office by creating and developing talking points, PowerPoint presentations, correspondence, and other written materials in support of OIC technical projects and operations to assist with the operations of the office.
• Remains aware of any FSIS food safety updates that may impact OIC and international food safety and assists in creating and providing training or webinars on behalf of technical staff for outside stakeholders.
• Exercises a broad knowledge of administrative services software and data tracking systems to assist with the organization and tracking of all office projects, information, and correspondence.
• Develops sources of information for WTO notifications; identifies and performs analyses of the foreign country issues; analyzes the consequences and prepares and delivers written responses to assist in US reporting requirements.

• Planning, coordinating, implementing, and evaluating Office of Field Operations (OFO) District Safety and Occupational Health Programs involved in meat, poultry, egg products, and import facilities.
• Responsible for supporting personnel and Safety and Occupational Health initiatives involving Enforcement Program employees.
• Formulating strategies for preventing injuries and illnesses.
• Assess relevant safety and health issues confronted by inspection and support personnel.
• Evaluates existing and proposed policies and procedures, determines impact and recommends changes as appropriate.
• Conducts education and training in Safety and Occupational Health relating to various hazards in the work environment.
• Prepares a variety of written instructions addressing safety and health issues.
• Reviews and surveys field locations on a regular basis to determine systematic deficiencies.
• Investigates traumatic injuries and occupational illnesses and diseases to determine their cause and formulates counter measures to prevent or reduce them.
• Maintains liaison with safety and health organizations and agencies regarding the administration of safety and health programs.
• Responds to emergencies, real or perceived, involving safety and occupational health issues, and assists in their resolution.

The Program Coordinator salary will be based upon duty station and locality pay once selected. Locality tables may be found at 2024 Federal Pay Tables.

As a Program Coordinator your duties will include but are not limited to the following:

• Leads, manages, and coordinates a complex portfolio of internship programs and partnerships for the region, including but not limited to the Public Lands Corps (PLC) hiring authority and associated partner internships, Directorate Fellows Program (DFP), and Pathways Internship Program.
• Establishes strategic partnerships across all programs within the U.S. Fish and Wildlife Service (FWS), Tribal entities, and non-governmental partners for the purpose of representing the Service and connecting with non-governmental counterparts to establish administrative and recruitment relationships.
• Develops new and innovative programs that engage people through internship and fellowship employment opportunities with FWS programs and partners, with a focus on diversity and underrepresented groups.
• Creates and disseminates standardized materials and tools for communicating the benefits and mechanics of the various FWS hiring programs and associated special hiring authorities for a variety of audiences.
• Identifies and provides related training needs for programs to improve overall quality of the internship program, at a station, program, and/or region; and develops innovative solutions to practices and standards for youth education, engagement, and employment programs to ensure the currency of the FWS programs.

As a Project Management Specialist your duties will include but are not limited to the following:

• Develops and implements detailed project plans to improve the organization's financial assistance processes and policies, including defining objectives, resources, and deliverables.
• Develops and implements innovative solutions to optimize financial assistance procedures and address emerging challenges by utilizing AI, automation tools, and other technologies to streamline operations and enhance efficiency.
• Applies extensive knowledge of financial assistance (grants) to identify areas for improvement in processes and policies, ensuring enhanced efficiency and effectiveness in program delivery.
• Analyzes financial trends and data to inform strategic decision-making and future planning, ensuring that insights drive effective resource allocation and support organizational objectives.
• Builds and maintains relationships with key stakeholders to support project initiatives and drive positive outcomes. Facilitates collaborative planning sessions to integrate stakeholder feedback and ensure effective project execution.

• Designs, develops, and delivers innovative training curriculum to enable compliance with mandated certification programs for the Acquisition Workforce (AWF).
• Provides oversight and direction to the Acquisition staff in preparing responses to audits, inspections and Administrative inquiries (FOIA’s) that come into the Portfolio.
• Participates in conducting training for the AWF to improve acquisition practices and in the formation and implementation of Center level strategies. Initiatives are developed and tailored for AWF implementation.
• Monitors and controls transactions, prepares special reports and recommends suggestions on modifying existing programs. Ensures acquisition policies and operating instructions are followed by the AWF.
• Assesses the skills, performance, productivity and talents of employees and preparing written evaluations with supporting advice for improvement and knowledge.
• Manages a team of students and the associated workload; trains junior contract specialists, works with peers to provide a consistent training experience to include both technical acquisition training and guidance, as well as a more broad introduction to GSA, healthy workplace practices such as team building, and soft-skills training.
• Ensures that the organization’s strategic plan, mission, vision and values are communicated to the team and integrated into the team’s strategies, goals, objectives, work plans and work products and services.
• Leads the team in identifying, distributing and balancing workload ensuring tasks are in accordance with established workflow, skill level and/or occupational specialization; making adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; and ensuring that each employee has an integral role in developing the final team product.

• The duties may include, but are not limited to:
• Provides expert advice for all pre-award and post-award functions and is involved with the planning and development of purchase and financial assistance programs and procedures.
• Determines both financial and technical responsibility of potential new vendors and assists those vendors through the process to become an approved vendor.
• Reviews and analyzes relevant production and price data and, where applicable, makes recommendations concerning the need for surplus removal purchase programs.
• Responsible for reviewing announcements, invitations to bid, requests for information, requests for proposals, and related contractual documents in the administration of contracts.
• Reviews, analyzes, and makes recommendations concerning various factors affecting ongoing purchase and other financial assistance operations.
• Works closely with minority business firms, small businesses, the Small Business Administration and the Office of Small and Disadvantaged Business Utilization.
• Recommends purchase and financial assistance programs relative to the full range of agricultural commodities.
• Examines Instrument and Notices of Assignment, invoices, claims, and other requests for payment for commodities provided to the Government.
• Develops procedures and overall contracting strategies to effectively accomplish unique acquisition programs including making independent decisions on complex problems.