Total 578 customer service job vacancies in tai po new territories

Responsibilities:

• Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.
• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Communicates highly technical information to both technical and nontechnical personnel.
• Recommends hardware and software solutions, including new acquisitions and upgrades.
• May participate in development of information technology and infrastructure projects.
• May conduct training programs designed to educate an organizations computer users about basic and specialized applications.

Requirements:

• Diploma in Information Technology or any related studies.
• Experience with Desktop / Network would be an advantage

Job responsibilities:

- Manage appointments for all dentists

- Registering new patients and update existing patients details

- Payment collection and dispensing medication

- Attend to walk-in customers and answering phone calls/ replying messages and emails in a professional manner

- Handling admin work

- Housekeeping duties in maintaining cleanliness of clinic

Requirements:

- Good communication and interpersonal skills

- IT savvy / Good computer skills

- Ability to work well in fast paced environment and multitask well

- Able to communicate well in English and Mandarin (both spoken and written)

Starting salary depends on experience

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

This role is required to managed and support 1-Net's IT Services business, including Cloud Services, Managed Services, DC services, and Business Continuity Management Services.

Responsibilities

• Providing 2nd/3rd level support to Network Services
• Problem resolution in customer network issues
• Plan, implement, review and project manage network infrastructure projects and operations
• Test, evaluate and recommend new networking products for customers
• Review and continuously enhance existing network services
• Improve network performance; optimize network usage and bandwidth usage and secure the core network
• Optimize routing policies and capacity management to ensure minimal network latencies and outages
• Secure network with relevant security policies
• Responsive to solve network issues, on standby 24x7
• Assist L1/L2 Engineers to handle customers' issues directly
• Recommend suitable and relevant solutions to solve customers' issues
• Provide maintenance support for all network infrastructure
• Provide monthly network infrastructure performance review report and capacity planning recommendations
• Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes and procedures.
• Ensure timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning.

• Minimum Diploma or equivalent qualification.
• In depth practical experience in LAN/WAN implementation which include router & switches setup and configuration.
• Knowledge and experience with networking protocols, including BGP, VXLAN EVPN, OSPF, IOX-XR, NX-OS
• Structured Network Infrastructure for Layer 2 & 3 support.
• Certification in CCNA, CCNP is highly preferred
• Shift work required

Job title – Customer Care Specialist, Contract

Location – Singapore

Job model – Hybrid

Reporting to the Regional Customer Care Lead, this role serves as the main contact between dsm-firmenich’s supply locations and local markets in the Asia Pacific region. The primary responsibilities include facilitating the supply and prompt delivery of HNC products, managing the entire Order-To-Cash (OTC) process, ensuring high levels of customer service, and continuously improving OTC processes both internally and externally.

At dsm-firmenich, people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Your key responsibilities

• Review dsm-firmenich’s products (including calculating manufacturing cost) to define whether the products are eligible for preferential rate based on identified FTA (Free Trade Agreement) zone
• Check customer’s PO, validate quotation and PO price, payment terms, product code etc.
• Create orders in SAP, other digital tools and send order acknowledgement to customer
• Review open orders, clean up back orders together with AMs and monitor order status
• Handle country regulation (Shelf life) or customer’s requirements (no. batch, specification, etc)
• Check advance payment, LC and bank contract and enter it in SO shipping instruction

You bring

• Bachelor’s Degree or Diploma in Logistics & Supply Chain Management
• Minimum 3 years of relevant experience in order processing, customer service or order fulfilment
• Good understanding of different FTA zones, HS codes and principle of cost manufacturing calculation
• Good knowledge in export documentation
• Hands on knowledge in SAP (SD & MM modules) & Microsoft Office applications
• Knowledge of international shipping practices & Incoterms

We bring

• A rich history and a promising future of bold scientific innovation and passionate creation with our customers;
• A space to grow by encouraging and supporting curiosity and an open mindset;
• A culture that prioritizes safety and well-being, both physically and mentally;
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;
• A flexible work environment that empowers people to take accountability for their work and own the outcome;
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;

Equal Opportunities Commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there’s a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar

JOB DESCRIPTION

· Answer phone enquiries and orders professionally and efficiently with the use of good telephone techniques, customer service, speed and accuracy

· Respond to customer enquiries and provide quotations to customers promptly

· Ensure timely and accurate processing of orders and issue billings accordingly

· Ensure procedures for processing of orders with specific restrictions and that require price approval are strictly adhered to

· Work closely with overseas agent/partner and customer for scheduling of shipment

· Check on vessel sailing schedule, source for quotations, negotiate rates with carrier and co-loader, and confirm booking with carrier

· Follow up and update customer on all shipment details, schedule and status

· Request loading plan from freight forwarder at least 2 working days before vessel expected time of arrival and share loading plan with customer; and coordinate on all loading issues

· Prepare and handle full set of shipping documents including but not limited to submission of dangerous goods form to carrier if necessary, transhipment and export permit, master bill of lading, house bill of ladings, certificate of origin application, tax invoice and arrival notice

· Send stuffing photos, tally sheet, shipping note and final summary to overseas agent/partner

· Arrange for cargo pick up, permit clearance and transfer; and attend to customer queries; and engage haulier services when necessary

· Check commodity harmonized system code if applicable

· Manage and coordinate the flow of information between customers, warehouse and the transport team concerning the status of orders, incoming shipments, arrangement for cargo pick up, engagement of haulier services, unstuffing of incoming shipments, delivery arrangement, wrong orders, returned/damaged goods, unavailable loading bay at customer site, direct reject of orders at point of delivery, etc

· Ensure that critical information with regard to urgent delivery, special timing request are communicated and follow up with the transport team till completion of delivery

· Liaise with customers to evaluate and establish actual reason for direct reject of orders at the point of delivery; and rectify the error when necessary and work with finance to process credit note promptly and accurately

· Work closely with accounts team to:

a. Resolve and reconcile credit note discrepancies against payment made by customers;

b. Resolve and reconcile price error in orders and generate price difference credit note upon receipt of approval from customers and the Company

· Exercise good customer service skill when managing difficult customers and/or customer complaints

· Verify and analyse information gathered from customers’ feedback; and resolve the issues on the spot whenever possible. Otherwise, work closely with the relevant department to ensure customer complaints are appropriately addressed, service recovery are carried out promptly and preventive actions are in place to prevent recurrence of similar issues

· Provide administrative support when necessary and this includes but not limited to filing, data entry, retrieval of documents, etc or any other duties assigned

· Analyse data pertaining to customer feedback and complaints to identify key focus areas; and propose and executive action plans to enhance quality of service, improve process efficiency and service standard so that optimal results are achieved

· Perform scheduled service call to customers semi annually to gather customer feedback and strengthen relations

· Other ad hoc duties as assigned

QUALIFICATIONS

· Minimum Diploma in Supply Chain Management, Logistics or relevant field

· Fresh Diploma/Degree graduates are welcome to apply

· Prior experience in customer service and/or in the logistics industry would be distinct advantages

· Knowledge in import/export shipping procedure, incoterms and documentation are added advantages

· Proficiency in Microsoft Office is a pre-requisite

· Excellent communications and interpersonal skills with ability to build key relationships across all levels with internal and external stakeholders

· Self-starter who is hands-on, motivated, flexible, meticulous, proactive and action driven

· Strong planning, organizing, prioritization and time management skills

· Strong analytical and problem solving skills with ability to identify and assess problems quickly; to apply judgment and recommend solutions within broadly defined guidelines

· A strong team player with commitment to collaborate with other functions of the Company

· Able to multitask and work under pressure and tight deadlines independently

LOCATION OF WORK

1 One-north Crescent #07-02 (Will be shifting to 192 Pandan Loop in Oct 2024)

WORKING HOURS

Monday to Friday : 9am – 6pm

Extended hours depending on the exigencies of service

Description of the Company’s background
Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong
Kong Stock Exchange on July 9, 2018. Xiaomi is a consumer electronics and smart
manufacturing company with smartphones and smart hardware connected by an IoT
platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’
hearts”, Xiaomi continuously pursues innovations, high-quality user experience and
operational eïciency. The company relentlessly builds amazing products with honest prices
to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company’s market share in
terms of smartphone shipments ranked no. 2 globally in the second quarter of 2021. The
company has also established the world’s leading consumer AIoT (AI+IoT) platform, with
374.5 million smart devices connected to its platform (excluding smartphones and laptops)
as of 31 March 31, 2021, excluding smartphones and laptops. Xiaomi products are present
in more than 100 countries and regions around the world.

Job Description

1. Set the overall sales strategy, ensure product launch readiness; Manage the quarterly and long-term business planning

2. Responsible for meeting the product category’s sales and margin guidelines; Drive decisions for the product portfolio to define market opportunities and to develop a product launch and life-cycle strategy; Combining strategy, planning, and P&L support, as well as day to day execution

3. Responsible for conducting market/competitive/industry analysis; Analyze data to guide/develop business planning and promotional strategy; Run simulations based on analysis and promotion plans to develop forecasts for program costs

4. Drive commercial discussions, channel readiness, product sell in/ sell out/ sell through, and execution; Managing all partnerships with distributors and channels

5. Work cross-functionally with product, marketing, finance, sales and supply chain to develop local business

Job Requirements

1. Knowledge on Go-To-Market Management

2. Project management Experience

3. Extended understanding of global smartphone industry and key competitors

BIPO Service (Singapore) Pte. Ltd.
EA License No. : 18S9180

Responsibilities:

• Responsible for the KPI indicators of the area in charge, have a strong execution;
• Responsible for the handling of customer opinions such as escalation complaints;
• Communication and coordination of problems between stations, customers;
• Customer relationship maintenance, telephone call back or visit customers, record and analyze customer needs and problems and timely feedback to improve customer satisfaction.

Requirements:

• Minimum diploma, preferably in Logistics / supply chain management;
• Minimum 2 years experience in related fields;
• Have great communication and coordination skills.
• Strong command in written & spoken in both Chinese & English to handle queries and complaints from Chinese & English speaking customers;
• Familiar with express business and related knowledge.

Job Overview: Centre Stage School of the Arts is looking for a person to fill an important role in our centre. This person is a key member of our team and the first person our parents meet when they walk through the door – The first impression families receive. A bright, helpful, positive, friendly person, with excellent interpersonal skills, a caring attitude and attentive customer service. Able to provide administrative support to teachers, and parents. A reliable team member with a strong work ethic. A passion for the arts, and child education, is also an advantage.

Key Responsibilities:

Reception: Meet & Greet: Welcome students, parents & visitors to our Centre and help out with front of house duties for occasional productions, shows and events.

Customer Care: To engage with new and current families, helping them find the right course & pathway for their child. Understand all our classes/courses to be able to confidently explain and to assist in marketing and sales to increase student enrolment

Communication: To handle in-person inquiries & phone calls. Respond to and write emails, ( good spoken and written English is important)

Administrative Tasks: Manage student registration process, attendance records, payment processing, perform basic admin and basic book keeping duties, liaising with accounts dept .

Scheduling: To help coordinate individual teaching sessions, schedules and appointments for teachers, staff, and students,

Reception/Office Areas: Provide organisation & logistics support. Help keep the reception area neat, tidy, organized, and welcoming. Work together with the team to help maintain general levels of tidiness, in the communal areas, manage and maintain orders and supplies: stationary, photocopy ink, uniforms etc

Team Support: Provide the teaching team with administrative support.

Working at Centre Stage:

Centre Stage aims to foster a family friendly, hardworking, and supportive environment. A culture of working together as a team towards the same goals. We look for passionate, skilled individuals, with stamina and an excellent work ethic, to join the team. We aim to create and provide a respectful, caring, work place, where personal development, individual and team ideas and contributions are encouraged and valued.

What we are looking for:
The ideal person should possess the following attributes:

Be kind, friendly and work hard

Have excellent communication skills

Good spoken and written English ( fluent in other languages is also very helpful)

Have excellent interpersonal skills and an ability to be welcoming, respectful and connect with families from the many different, countries, cultures and backgrounds.

Be self motivated, responsible and take initiative – Have the ability to work independently and as part of a team

The ability to work quickly, carefully and efficiently at all times especially in the fast paced periods – Beginnings and ends of terms, during events and performance periods

Have a positive attitude and desire to learn – be able to accept feedback

Be organised, consistent, diligent, methodical with a systematic approach

Be confident and skilled in computer, office management systems and software listed below

Proficiency in using Google products – Drive, docs, forms, sheets, calender etc and Microsoft Office

Preferably have at least 2 years experience within customer care, administration and/or reception duties and/or relevant areas of work

Benefits

Annual Leave 20 days

Competitive salary with performance-based incentives

Personal development

Career pathways

Medical benefits

Unique and friendly work culture

Working Hours:

Monday to Friday: 9 am – 6:30 pm

Some flexibility required on Saturdays and Sundays (for events) by request and mutual agreement

Start Date:

Job starting in January, ideally with a handover period in November/December

We are looking for a Business Director – New Growth to join our company.

You will be given the opportunity to shape the overall strategy and its execution by identifying global trends, conducting market analysis and evaluating targets within the scope of product lines that are new to the company or externally to enable the use of selective solution partners as a powerful growth driver. Blending market analysis, new solution portfolio strategy and execution, providing a unique opportunity to lead organically whilst developing our business.

Who you will work with:

You will report to the Vice President New Growth and is part of the New Growth Management Team. The Business Director works in an ecosystem where product solutions are developed both vertically and horizontally across product groups and segments. Therefore, close cooperation with the other Vertical Business Directors, as well as colleagues in the Technical Sales and Services, Technical Operations, Pricing and Digital functions is required. Moreover, the Business Director works very closely with the Sales and Customer Service organization to facilitate and enable the sales teams to sell the New Growth / products.

From nothing to something important:

• Assess the market trends and new customer spend to identify and prioritize strategic gaps, evaluate buy, build, and partner options.
• Provide recommendations on potential acquisitions / partnerships via detailed analysis
• Market mapping to solve customer pain points and maintain a strong external advisory network to inform deal flow and key trends.

From something important to recognizing revenue:

• Ensure the optimal design for the market and launch of new products & solutions by building an effective go to market strategy plan with clear deliverables and accountabilities.
• Establish and work within the defined project management set up – collaborating with internal and external stakeholders.

Recognizing revenue to making it big:

• Manage the profit and loss for the new business solutions. Lead the solution team, develop new products and market strategies.
• Implement key performance indicators and measurements for profitability.
• Drive our sustainability strategy in the necessary direction as suitable for new business.
• Develop and manage concise upskilling offerings for sales, customer services and operations.
• Contribute to budgetary processes and take part in monthly business reviews to optimize the potential
• Monitor the competitive landscape, protect, and build market share, and manage the product brand and price position.
• Monitor and manage the marketing mix of the solution particularly price positioning, promotional activities to drive profitable growth and the product brand within the given frameworks.
• Utilize technology and digital opportunities where it has market potential.
• Support developing products, services, and digital solutions in cooperation with wider product / solution teams.
• Align customer needs across the product, sales, and operations organizations and develop plans and tactics for the customer portfolio.
• Develop inventory policies for the portfolio and review and monitor logistics cost, inventory turnover, availability, lead times and service levels.

What you need to be successful in the role:

• Master’s degree or equivalent in engineering, technical studies and / or business administration
• 7+ years of managerial experience from maritime industry, preferably with P&L responsibility

Sounds interesting? If you can see yourself in this role, please let us know why you are our new Business Director – New Growth.

JOB DESCRIPTION - HR Specialist, HR Shared Services

Your main responsibilities as a MyHR Specialist will be to maintain and update employee records, as well as manage various HR documents and internal databases, such as holiday and leave administration. You will act as the first port of call to our employees for all HR related queries. As a priority, HR administrators will handle the full spectrum of HR operations activities. Core responsibilities include employee documentation, contracts, letters, payroll administration, recruitment & onboarding & starter packs etc. A good understanding and knowledge of employment law and ensuring the HR department conforms to these is key. Assisting with any other administrative tasks as and when they arise may be necessary, including helping with travel arrangements at time.

Responsibilities & Duties

· You are the first point of contact for employees on any HR related queries

· MoM Portal – responsible for a new application, issuance, renewal, or cancellation of a pass (EP, S Pass, DP, LOC or Long-Term Visit Pass) and reviewing work pass expiry for foreigners in the region.

· Job Banks portal

· Forming and maintaining employee records

· Managing Monthly headcount reporting

· Maintaining and SAP PH1 updating databases internally, such as vacation, sick, Family, and Paternal leave/maternity leave

· Leave management update, accrual leave etc

· Preparing and amending where necessary HR documents, i.e. employment contracts and recruitment guides

· New hire Contract generation

· HR Letters for employees

· Reviewing and renewing company policies and legal compliance

· Communicating with external partners

· FTE - Headcount Reporting

· Responsible for administering the monthly Payroll process.

· Off-Boarding & Income Taxation matters

· Helping with various arrangements internally, from travel to processing expenses

· Filing of PFiles

· Manage employee claims/monthly expenses for payment processing

· Being organized and able to prioritize is vital, as is having good communicative and relationship building skills, as you will work with various people across the whole business.

· Responsible for UTILIZATION report and ACTUAL workings for IT consultant

· SAP PH1 Changes once a year e.g. Public Holiday, PTO, comp-off leave

· Procurement – PO creation

· Workforce Planning

· SAP - HCM expert

· Office admin such as pantries/stationeries, office season parking & courier

· Hands on HR

Qualifications & Skills

· Experience as an HR administrator

· Understanding various HR software systems, SAP HCM (PH1)

· Computer literate with programmes such as word, excel, etc.

· Good understanding of labour laws

· Organisational skills and ability to prioritise

· Interpersonal with good communicative skills

NO HEADHUNTERS PLEASE

JOB RESPONSIBILITIES:

• Ensure excellent service standards, respond efficiently to customers’ needs and maintain a high level of customer satisfaction.

• Handle and resolve our patient’s enquiries and/or feedback in a professional and tactful manner, including answering of phone calls.

• Main tasks include receiving patients at Reception counter/lounge, assist with Patient Registration, Billing/Payment and other administrative front-desk tasks.

• Assist with ad-hoc tasks assigned by the Management.

REQUIREMENTS:

• Preferably with 2 years of relevant experience in healthcare or similar capacity.

• Possess strong communication skills, patient and genuinely excited to help customers.

• Able to multi-task, problem-solve and manage time efficiently.

JOB DETAILS:

• 5 working days with 2 off days!

• 40 working hours per week. JOB BENEFITS:

• Exciting career progression!

• Long service cash awards. Up to $2,000!

• Medical & Dental benefits.

• 14 days Annual Leave (Can increase up to 18 days)

• Additional leaves (Birthday, Marriage etc.)

• Performance bonus.

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

OUR PURPOSE

SAP began with a small group of friends who had a big idea: a vision of a digitally connected enterprise. Since 1972, the company has grown steadily and transform from a small German startup into one of the world’s largest technology companies and a global leader in business software. And it has never lost its pioneering spirit nor its determination to create trailblazing solutions that change people’s lives for the better. Today, SAP helps companies and organisations of all sizes and industries run their businesses profitably, adapt continuously, and grow sustainably.

The purpose of the Industry Customer Advisory (ICA) Enterprise Architect team is to help our customer leverage technologies / solutions to creatively address business problems, creating positive impact to their customers, employees and environment they care about. In short, we connect the dots between the Business and the IT.

THE ROLE

First, I encourage you to take a look at how life can be working in SAP, find out more about the diversity & employee growth culture we embrace.

This role excites and empowers the individual to take ownerships and proactively work with our customers, supporting their digital transformation aspirations. You will be an integral part of a diverse, collaborative, work hard / play hard Virtual Account Team (VAT), comprising of sales and subject matter experts, across various geography, cultural diversity, and priorities.

Are you ready to join us?

EXPECTATIONS

• Focus on driving business outcomes for our customers and their customers; and increasing customer’s value across its transformation journey with SAP.
• Collaborate closely with the VAT to understand customers’ strategy, identify current and future business capabilities and design target architectures along with transition roadmaps.
• Serve as trusted advisor to both Customer CXO and SAP Executives.
• Possess good understanding of SAP solutions and industries. Stay current to customer’s roadmaps, architecture, and value proposition to ensure customer successes.
• Maintain close knowledge of competitive solutions and Open-Source technologies.
• Proactively introduce Innovation based solutions/use cases to help customers differentiate and excel.
• Evangelize SAP Thought Leaderships (E.g., blogs/wikis/internal sharing/external speaking engagements).

EDUCATION

• Bachelor’s degree or higher.

REQUIRED SKILLS

• Self-starter, independent, motivated to learn and keen to leverage technologies in solving business problems.
• Customer facing experience with a consultative selling mindset. Experience in any of the following industries will be a plus: Consumer, Discrete, Public Services and Healthcare.
• Good broad knowledge of SAP solutions and Open-Source technologies.
• Knowledge of Enterprise Architecture concepts, and TOGAF certification is a plus.
• Leadership experience working in highly diverse teams.
• Strong presentation and communication skills; and innovative mindset.

WORK EXPERIENCE

• 5 or more years in business consulting & architecture roles.
• Experience working with ‘C’ suite across both IT and Business.

Summary of Role

We are seeking a seasoned Service Line Specialist with a strong background in SAP to join our multinational corporation.

With extensive experiences, the ideal candidate will drive innovation and efficiency across our service lines enhancing our capabilities and delivering exceptional value to our clients.

Role Responsibilities

Market Leadership

• Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
• Provides subject matter expertise to proposal development and overall solution.

Relationship Management

• Executes and manages the account plan within function/specialism under the guidance of the Client Partner
• Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
• Client Relationship Management; engage with CXO, VP and Director level clients

Business Development & Pre-Sales

• Responds to and deliver on client requests; responds to RFP’s
• Identifies opportunities, makes proactive proposals to client in line with account strategy
• Obtains the approvals to pursue opportunities
• Leads pursuits to close new and expansion opportunities related to their sales specialisms, working
• closely with Client Leadership Team
• Secures revenue renewals related to their sales specialisms
• Engages the relevant internal Cognizant teams and service lines team for developing solutions
• End to end account management including account forecasting, budgeting and operations
• Handles risks and issues related to the account, including delivery oversight
• Creates and presents account QBR presentations and executive status reports

Experience & Skills

• Must have extensive experience and expertise in SAP BW Accelerator.
• Proven track record of improving service line efficiency and client satisfaction.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to lead and manage projects effectively.
• Commitment to staying abreast of industry trends and technological advancements.
• Adept at training and mentoring team members on new technologies and processes.
• Certified Application Associate - SAP BW POWERED BY HANA
• Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
• Recent experience working for IT professional services or management consulting firm(s)
• Recent experience managing global service delivery model(s)
• Excellent problem solving, business communication (written & oral), and client management skills are
• essential
• Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line
• with agreed targets
• Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer
• account per pre-agreed targets.
• Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership,
• particularly with highly diverse teams
• Ability to work collaboratively in a virtual and highly-matrixed environment

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.