Total 88 customer service job vacancies in oxford ox1 1pe

MAIN DUTIES AND RESPONSIBILITIES Clinical/Professional Review patients in triage, ward, day unit and myeloma clinic and facilitate subsequent management of their care in conjunction with the haematology team. Order appropriate investigations, interpret results, form a list of differential diagnoses, and recommend treatment accordingly. Identify and consent patients for myeloma biobanking, working in conjunction with senior colleagues. Perform pertinent assessments for all patients along with the multidisciplinary team to improve patient outcomes Perform diagnostic procedures subject to training and experience. These include (but not exclusively) bone marrow aspirates/trephines and venepuncture. Ensure documentation is legible and clear Ensure all pathway documentation is completed according to the Trust Guidelines Consolidate, develop and maintain specialist medical knowledge. Keep up to date with current guidelines and maintain best practice. Communicate the outcome of clinical encounters to GPs and other health professionals in a timely fashion. Foster good relationship by working collaboratively with the multidisciplinary team Present/participate in weekly myeloma multi-disciplinary meeting, which may involve record keeping. Organisational Complete Trust Statutory and Mandatory training as required Ensure annual appraisal is completed and agreed by the line manager at least once a year , with a personal development review meeting where progress made over the previous 6 months is discussed. Use the Trust values based appraisal process. Report all actual and potential clinical incidents involved in accordance with the Trusts reporting procedures for untoward events using the electronic reporting system (ULYESSES). Escalating issues or concerns immediately to the responsible consultant or senior nurse. Attend the monthly departmental Clinical Governance meeting which includes mortality and morbidity review To take a proactive approach in the prevention and management of complaints and when they occur, escalate and support investigation in accordance with the OUH NHS Foundation Trust complaints policies To ensure effective and up to date IT skills are maintained in order to be able to fully use Trust IT systems. Education and Research Maintain knowledge and proficiency in medical practices through continuing education, staff meetings, and workshops. Participate/Lead Quality improvement/ Research project within the department Assist in the development and mentoring of the UK Physician Associates as the profession progresses. Assist in the educational development of Physician Associate students through student shadowing and/or teaching. OUH/Clinical Haematology will encourage applicants to attend teaching sessions, perform audits and promote the PA profession within the department and trust OUH has a strong history of furthering education and knowledge. As part of the trust, you will be expected to complete your 25 hours of Type 1 CPD training each year, as specified by the Faculty of Physician Associates. We encourage participation in the National Physician Associate conference as well as 'other relevant conferences' (if deemed appropriate based on agreement with your supervisor). Postholder will be provided computer access and funding for attending relevant training courses, myeloma meetings and consumables will be considered. The post holder will be expected to maintain compliance with all required research and departmental policies and procedures, and undergo such training as to maintain compliance

Applications are invited to apply for this 1-year fixed term post in the Department of Clinical Haematology in collaboration with the Oxford Translational Myeloma Centre (OTMC). This will include ward, cancer and haematology triage, MGUS new patient clinic and bone marrow biopsy delivery work. A research component will include work on the OTMC myeloma research program.

This is an exciting opportunity to be part of a dynamic and forward-thinking service at a tertiary cancer with a myeloma centre of excellence award. You will be trained in all skills required and become proficient in bone marrow biopsy performance.
1. Bone marrow biopsy, biobanking and myeloma research
2. Ward and triage cover
3. Outpatients clinic

Closing date and time- 8th October 2023, 11.59 PM

Clinical Haematology

The Department of Clinical Haematology in the Oxford University Hospitals NHS Trust (OUH) NHS Trust provides a tertiary regional service to a population of ~2.5 million. It includes consultants broadly covering all major specialities in haematology with variable levels of site specialisation. It provides comprehensive treatment of all haematological malignancies (including allogeneic bone marrow transplantation) and non-malignant haematological conditions, including coagulation disorders. The service is located in the Haematology and Cancer Centre, with 25 inpatient beds, comprehensive outpatient, ambulatory care, day care facilities, onsite 24/7 triage/acute access service, and dedicated research beds. There is an established regional Specialist Integrated Haematological Malignancy Diagnostic Service (SIHMDS).

Oxford Translational Myeloma Centre (OTMC)

The OTMC is a patient-focused research organisation dedicated to improving the lives of patients with Myeloma by developing personalised treatment approaches and curative strategies, and by supporting the development of new therapies whilst training the next generation of investigators. Realising the strengths and depth in pre-clinical and clinical myeloma research within Oxford University, the mission of this newly launched centre is to undertake internationally competitive research into the processes underlying multiple myeloma and related plasma cell diseases.

MAIN DUTIES AND RESPONSIBILITIES

Clinical/Professional
• Review patients in triage, ward, day unit and myeloma clinic and facilitate subsequent management of their care in conjunction with the haematology team. Order appropriate investigations, interpret results, form a list of differential diagnoses, and recommend treatment accordingly.
• Identify and consent patients for myeloma biobanking, working in conjunction with senior colleagues.
• Perform pertinent assessments for all patients along with the multidisciplinary team to improve patient outcomes
• Perform diagnostic procedures subject to training and experience. These include (but not exclusively) bone marrow aspirates/trephines and venepuncture.
• Ensure documentation is legible and clear
• Ensure all pathway documentation is completed according to the Trust Guidelines
• Consolidate, develop and maintain specialist medical knowledge. Keep up to date with current guidelines and maintain best practice.
• Communicate the outcome of clinical encounters to GPs and other health professionals in a timely fashion.
• Foster good relationship by working collaboratively with the multidisciplinary team
• Present/participate in weekly myeloma multi-disciplinary meeting, which may involve record keeping.

Organisational
• Complete Trust Statutory and Mandatory training as required
• Ensure annual appraisal is completed and agreed by the line manager at least once a year , with a personal development review meeting where progress made over the previous 6 months is discussed. Use the Trust values based appraisal process.
• Report all actual and potential clinical incidents involved in accordance with the Trust’s reporting procedures for untoward events using the electronic reporting system (ULYESSES). Escalating issues or concerns immediately to the responsible consultant or senior nurse.
• Attend the monthly departmental Clinical Governance meeting which includes mortality and morbidity review
• To take a proactive approach in the prevention and management of complaints and when they occur, escalate and support investigation in accordance with the OUH NHS Foundation Trust complaints policies
• To ensure effective and up to date IT skills are maintained in order to be able to fully use Trust IT systems.

Education and Research
• Maintain knowledge and proficiency in medical practices through continuing education, staff meetings, and workshops.
• Participate/Lead Quality improvement/ Research project within the department
• Assist in the development and mentoring of the UK Physician Associates as the profession progresses. Assist in the educational development of Physician Associate students through student shadowing and/or teaching.
• OUH/Clinical Haematology will encourage applicants to attend teaching sessions, perform audits and promote the PA profession within the department and trust
• OUH has a strong history of furthering education and knowledge. As part of the trust, you will be expected to complete your 25 hours of Type 1 CPD training each year, as specified by the Faculty of Physician Associates.
• We encourage participation in the National Physician Associate conference as well as 'other relevant conferences' (if deemed appropriate based on agreement with your supervisor).
• Postholder will be provided computer access and funding for attending relevant training courses, myeloma meetings and consumables will be considered.
• The post holder will be expected to maintain compliance with all required research and departmental policies and procedures, and undergo such training as to maintain compliance


This advert closes on Thursday 17 Oct 2024

Proud member of the Disability Confident employer scheme

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

We're supporting a learning disabilities leading care provider, looking for a Registered Service Manager (Supported Living) in Oxford to oversee the Support Team, working alongside the Regional Manager.

As a role model, you’ll be responsible for delivering the highest standard of personal support, promoting independence and choice to the people supported, in a culture of dignity and wellbeing.

Applicants must have experience of supporting people with complex learning disabilities and must be a driver with access to a car and be prepared to travel as needed for training and meetings. You will also need knowledge of CQC regulations and hold a Level 5 Diploma in Leadership and Management for Adult Care OR have the ability to achieve this within 18 months of commencement.

Your role will involve:
- Directly line manage a team of Team Leaders and Support Workers across several sites
- Providing regular supervisions, appraisals and inductions
- Ensuring quality and compliance is maintained within the locations, including regular finance audits, updating support plans, risk assessments and facilitating person centred plan meetings
- Assessing and reviewing existing and new support contracts
- Providing on-call support where required
- Building and retaining positive relationships with internal and external partners

In addition to the competitive salary there is an excellent benefits package on offer.

As a Service Manager, flexibility is important for both you and for the service. We provide 24/7 support to some people, so you will need to have flexibility to work shifts on a rota'd basis, including nights, weekends and Bank Holidays.

For more information, give us a call and we'll be happy to talk it through in more detail.

RB Social Care is a Disability Confident certified employer.

CUSTOMER SERVICES - FRONT OF HOUSE

Salary: £25,550 per annum
Working Hours: Permanent, Full Time, 40 hours per week, Monday to Friday between 8:30am and 5:30pm
Location: Churchill Hospital, Oxford, OX3 7LE

G4S Facilities Management we have an exciting opportunity for a Customer Services - Front of House to join our team on a full-time, permanent basis based at Churchill Hospital, Oxford.

We are looking for a courteous and friendly individual to work with all Facilities Departments within G4S and promote good communication between both G4S and the Trust, patients, their visitors and the general public. To ensure all requests and enquiries are dealt with in line with G4S Minimum Standard requirements.

Responsibilities
Being a positive friendly point of contact for the public or Trust staff.
Be a professional point of contact for G4S visitors or partners visiting the site.
Monitor and use the CAFM system to support the G4S operation as required to do so.
Complete and assist with administrative duties as required by senior members of the team.
Ensure visitors adhere to the signing in and out process.
Monitor and keep diaries up to date for contractor or other bookings.
Assist local Supervisors in the coordination of their teams and the updating of systems.
Follow G4S H&S policies at all times.
Be a paragon for G4S values.

The Ideal Candidate:
Essential
Experience of working in a Call Centre or Similar Environment.
Sound Knowledge of CAFM Systems.
Accurate Record Keeping.
Strong IT skills.
Knowledge of Microsoft Office.
Ability to manage shift patterns, being flexible.
Problem-Solving – able to handle complex enquiries.
Excellent customer service.

Desirable
Experience of working in an NHS Environment.
Level 2 Customer Services.
Level 2 Business Administration.

Benefits
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;
25 days holiday plus bank holidays.
Progression, training and development catered to you.
Refer A Friend incentives.
Company pension scheme with employer contributions.
G4S Life Assurance Scheme.
Subsidised healthcare plan.
Charity work- Match-IT and Payroll Giving.
Confidential Counselling Services.
24/7 support specialising in health and medical.
Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

Customer Service RoleTemporary - 3 months.
Hybrid working - 2 days in the office (Thursday and Friday), based in Oxford, ideally would suit someone who drives.

Your new company

Is a leader in their specific sector that has experienced rapid growth since their inception over ten years ago. They are guided by a central ethos based on delivering an extremely high level of customer service to their customers.

Your new role

Will be primarily to build and maintain strong relationships with the companies' customer base by offering support and guidance throughout the registration and onboarding process. The role is a customer-centric position, where you are expected to make up to 50 outbound calls per day to assist the companies' client base in a variety of different areas. You will provide first line support to customers as well as assisting them with aspects such as paying and renewing subscriptions.

What you'll need to succeed
You will have previous experience within outbound calling or telephone work in general such as dealing with inbound calls. However, the company will consider candidates who can show they have the right character for the role, excelling in areas such as charisma, confidence and having the ability to absorb information quickly to provide the level of service required.

What you'll get in return

An opportunity to go permanent with the business after the successful completion of a 12-week temporary period. You will only have to be in the office two days per week and the office location has free on-site parking, as well as accessible bus links. You also have the chance to earn a 10% bonus on top of your salary.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Oxfordshire Council are currently recruiting for a Permanent Adult Social Worker.

Job Purpose:

This post is based in Adult Social Care and the post holder will be required to work collaboratively across adult social care and partner agencies to support and promote strong communities, making a real difference to the people and communities we serve, now, and for the future, whilst ensuring that we are delivering value for money. Support is delivered through a strength-based approach to create opportunities, build resilience and long-term support networks so that people live their lives as successfully, independently and as safely as possible.

The post holder will work within the competency framework achieving completion and passing of progression to Grade 11, within the timescales set out in the criteria.

Job Responsibilities:

• Work within the requirements of the Care Act 2014, Mental Capacity Act 2005, Mental Health Act 1983 and any other relevant legislation, guidance and codes of practice, providing personalised information and advice to individuals, families and their carers.
• Use strength-based approaches, ensuring that in responding to eligible needs all options including the use of informal support networks, community resources, and the assessment of equipment and adaptations are explored in order to achieve identified outcomes.

• To undertake timely and proportionate assessments, reviews and professional interventions and other duties relating to individuals, families and carers.

• Ensure support plans are reflective of the persons needs and outcomes by providing a clear breakdown of how these are being met, regardless of determination of eligibility.

• Identify and make necessary arrangements where an individual would benefit from services which will improve and maintain independence, in particular reablement services and equipment including:

- To assess for and provide equipment including Assistive Technology to meet needs and reduce risk

- To assess and offer advice and facilitation of minor and major adaptions to properties

- To assess and offer advice on moving and handling techniques (including postural management support)

and the issue of appropriate equipment

- To work with housing partners to assist with re-housing applications in line with Local housing policy.

If you would like to apply for this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

An opportunity has arisen at a busy volume franchised car dealership for a SERVICE ADVISOR in the OXFORD area.

£32,000 OTE UNCAPPED PLUS A VERY HIGH BASIC, GREAT BENEFITS

Previous experience in this role is essential and you will require good confident communication skills both face to face and on the telephone. You will have exceptional organisational skills and have extensive experience of customer interaction . You will meet and greet service customers and identify their service requirements along with any other opportunities for upsell, ensuring all details are communicated through to the workshop, in a concise manner. You will possess an outgoing and confident personality and be able to work under pressure and to tight deadlines.

Service Delivery and Development To support the Directorate Manager & Deputy Directorate Manager in the following: Contribute to the strategic planning of services within the Clinical Directorate, identifying future resourcing requirements and ensuring that the Directorate meets contractual and other requirements Ensure the delivery of a responsive, high quality, value for money service within the designated Clinical Services Achieve patient access standards and activity targets with the available resources Monitor and take action to ensure that all quality, productivity and profitability targets are achieved Develop services in line with the Trusts strategic direction In line with Clinical Directorate and Trust strategy, develop best practice, service modernisation and improvement plans for the area, to enhance the patient experience and deliver value for money Facilitate change within and across organisational and professional boundaries Business Planning and Financial Management Work with the Clinical Director, Directorate Manager and Matron to formulate an effective and viable business plan for designated Clinical Services and the Clinical Directorate, working to ensure that it conforms to the overall Clinical Directorate and Trust business plan and takes account of the demand for services from the Trust and local and national trends and developments Assist the Directorate Manager in the preparation of the Annual Business Plan for the Directorate Prepare monthly activity and trend reports for designated Clinical Services to enable accurate forecasting of performance against key financial, service and quality targets and standards Assist the Directorate Manager in the preparation of business cases for all aspects of the Clinical Directorates activities Assist the Directorate Manager in the preparation of the development of cost improvement plans for the Clinical Directorate To be accountable for delegated budgets within designated clinical units and ensure the achievement of financial balance Support the development and delivery of cost improvement programmes and manage expenditure within designated control levels Performance Management To assist the Directorate Manager & Deputy Directorate Manager in delivering and monitoring performance against set targets (activity, finance, outcomes, utilisation) within designated clinical units and across the Clinical Directorate, and address variances should they occur to ensure effective delivery of service and standards To assist the Directorate Manager in the effective management of establishment control within the Clinical Directorates budget Work directly with the Clinical Leads of designated Clinical Services regarding financial procedures and use a balance scorecard approach to provide monthly summaries of financial and activity performance for relevant meetings, highlighting areas of variance Human Resources Management To lead, manage, motivate and develop staff within designated Clinical Services, and to maintain the highest level of staff morale and to create a climate within the Directorate characterised by high standards of openness Communicate the Trusts and Directorates objectives, future plan and current progress against plans to all staff within the designated clinical areas Ensure the contributions and perspectives of all clinical and other staff are heard, valued and influence management decision making Ensure training and development needs of staff within the area are identified and reflected in the annual business plan Line-manage all designated staff in designated Clinical Services in line with the Trusts HR policies and procedures, providing annual appraisal In conjunction with the Directorate Manager, Clinical Director and HR Business Partner develop local workforce plans, employee engagement and workforce productivity plans to ensure delivery of the Trusts Workforce Effectiveness Strategy, focusing on enhancing the commitment of staff and optimising workforce productivity and performance Ensure that staff management arrangements within the designated Clinical Services are consistent with HR policies and procedures within the Trust and to ensure that good practice in recruitment, appraisal, performance management and other policies are maintained Utilise workforce efficiently and effectively to ensure the structure and skill mix reflects the activity demands and to implement skill mix, staff deployment/changes as appropriate to meet the changing needs of patients within the financial budget Promote equal opportunities for staff and patients in accordance with the Trusts policies Quality, Clinical Governance and Risk Management Support the development and delivery of the Governance agenda including clinical and non-clinical aspects of care and service; this will include establishing systems to monitor clinical standards ensuring high standards of care that is evidence based and integral to service delivery and involving patients and others in developing and enhancing services Carry out regular reviews of incidents, complaints, risk assessments and other multidisciplinary audits within designated clinical units, ensuring that appropriate follow-up is taken to address and reduce risk and that learning is disseminated across the unit Support the Directorate Manager, Clinical Director and Matron in integrating the work of the medical, nursing, administrative and other professional/clinical staff and aligning these around the delivery of effective and efficient services

Job Description

WHAT WILL KEEP YOU BUSY:

• Take responsibility for the catering operation in line with Company policies, Client requirements and financial constraints.
• Provide leadership and guidance to all team members to ensure a positive customer experience, under the guidance of the Manager
• Work with the manager to monitor the work of all the staff and carry out appraisals, recognise training needs and potential as appropriate.
• Hold team meetings on a regular basis to communicate targets, standards required and company and client information.
• Ensure that customers are given a prompt and efficient service and that their food service and value expectations are consistently exceeded.
• Conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures in respect of Hygiene and Safety are established and maintained

Company Description

Food & Beverage Service Team Member

Oxford

£13.74 p.hr over 20 hr week

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Food & Beverage Service Team Member who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Food & Beverage Service Team Member who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Qualifications

• Have a contagious passion for food and/or customer service
• You draw satisfaction from working within a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry, is often a plus
• Some knowledge of food safety and sanitation practices
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Proud member of the Disability Confident employer scheme

Oxford University Hospitals NHS Foundation Trust has an exciting opportunity for a motivated and experienced individual for the role of Neurological Services Manager within the Directorate of Neurosciences, within the Division of NOTSSCaN. We are seeking a proactive individual with excellent leadership skills who has the aptitude to facilitate and effect change. You will contribute to the development of Neurological services in the Directorate, working across organisational boundaries to ensure appropriate services are in place and to deliver national and local strategic and operational service objectives and standards.



The Neurosciences Directorate comprises of 6 clinical service units – Neurology, Neurophysiology, Neurosurgery, Neuro Intensive Care Unit, Neuropathology & Spinal Surgery and these services are delivered on the John Radcliffe, Nuffield Orthopaedic and Horton hospital sites.



As Neurological Services Manager you will have management accountability for the portflio of Neurology and Neurophysiology and will provide line management support to the Neurological Service Support Officers.




Potential candidates are encouraged to arrange a site visit or telephone call to discuss further.

Please see the attached job description and person specification for qualification and experience requirements of the post, plus further detailed information on the main duties and responsibilities of this vacancy.

In conjunction with the Directorate Manager (DM), Clinical Director (CD) and Matron the post-holder will work across organisational boundaries to ensure appropriate services are in place and to deliver national and local strategic and operational service objectives and standards.

The Clinical Service Manager is responsible for working with the OSM to ensure the efficient and effective day-to-day running of the Clinical Services and delivering key quality, performance and financial plans, achieving key service improvements within the Clinical Directorate and line managing appropriate staff within designated clinical units.

The post-holder is a key member of the Clinical Directorate management team and will develop and implement Directorate plans to secure the agreed objectives for the Clinical Directorate and make a positive contribution to delivery of health care across the local health community.

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Service Delivery and Development

To support the Directorate Manager & Deputy Directorate Manager in the following:

Contribute to the strategic planning of services within the Clinical Directorate, identifying future resourcing requirements and ensuring that the Directorate meets contractual and other requirements

Ensure the delivery of a responsive, high quality, value for money service within the designated Clinical Services

Achieve patient access standards and activity targets with the available resources

Monitor and take action to ensure that all quality, productivity and profitability targets are achieved

Develop services in line with the Trust’s strategic direction

In line with Clinical Directorate and Trust strategy, develop best practice, service modernisation and improvement plans for the area, to enhance the patient experience and deliver value for money

Facilitate change within and across organisational and professional boundaries



Business Planning and Financial Management

Work with the Clinical Director, Directorate Manager and Matron to formulate an effective and viable business plan for designated Clinical Services and the Clinical Directorate, working to ensure that it conforms to the overall Clinical Directorate and Trust business plan and takes account of the demand for services from the Trust and local and national trends and developments

Assist the Directorate Manager in the preparation of the Annual Business Plan for the Directorate

Prepare monthly activity and trend reports for designated Clinical Services to enable accurate forecasting of performance against key financial, service and quality targets and standards

Assist the Directorate Manager in the preparation of business cases for all aspects of the Clinical Directorates activities

Assist the Directorate Manager in the preparation of the development of cost improvement plans for the Clinical Directorate

To be accountable for delegated budgets within designated clinical units and ensure the achievement of financial balance

Support the development and delivery of cost improvement programmes and manage expenditure within designated control levels



Performance Management

To assist the Directorate Manager & Deputy Directorate Manager in delivering and monitoring performance against set targets (activity, finance, outcomes, utilisation) within designated clinical units and across the Clinical Directorate, and address variances should they occur to ensure effective delivery of service and standards

To assist the Directorate Manager in the effective management of establishment control within the Clinical Directorate’s budget

Work directly with the Clinical Leads of designated Clinical Services regarding financial procedures and use a balance scorecard approach to provide monthly summaries of financial and activity performance for relevant meetings, highlighting areas of variance



Human Resources Management

To lead, manage, motivate and develop staff within designated Clinical Services, and to maintain the highest level of staff morale and to create a climate within the Directorate characterised by high standards of openness

Communicate the Trust’s and Directorate’s objectives, future plan and current progress against plans to all staff within the designated clinical areas

Ensure the contributions and perspectives of all clinical and other staff are heard, valued and influence management decision making

Ensure training and development needs of staff within the area are identified and reflected in the annual business plan

Line-manage all designated staff in designated Clinical Services in line with the Trust’s HR policies and procedures, providing annual appraisal

In conjunction with the Directorate Manager, Clinical Director and HR Business Partner develop local workforce plans, employee engagement and workforce productivity plans to ensure delivery of the Trust’s Workforce Effectiveness Strategy, focusing on enhancing the commitment of staff and optimising workforce productivity and performance

Ensure that staff management arrangements within the designated Clinical Services are consistent with HR policies and procedures within the Trust and to ensure that good practice in recruitment, appraisal, performance management and other policies are maintained

Utilise workforce efficiently and effectively to ensure the structure and skill mix reflects the activity demands and to implement skill mix, staff deployment/changes as appropriate to meet the changing needs of patients within the financial budget

Promote equal opportunities for staff and patients in accordance with the Trust’s policies







Quality, Clinical Governance and Risk Management

Support the development and delivery of the Governance agenda including clinical and non-clinical aspects of care and service; this will include establishing systems to monitor clinical standards ensuring high standards of care that is evidence based and integral to service delivery and involving patients and others in developing and enhancing services

Carry out regular reviews of incidents, complaints, risk assessments and other multidisciplinary audits within designated clinical units, ensuring that appropriate follow-up is taken to address and reduce risk and that learning is disseminated across the unit

Support the Directorate Manager, Clinical Director and Matron in integrating the work of the medical, nursing, administrative and other professional/clinical staff and aligning these around the delivery of effective and efficient services


This advert closes on Monday 16 Sep 2024

Proud member of the Disability Confident employer scheme

Service Care Solutions are the leading recruitment agency for the Probation service nationwide. We are currently recruiting for a Probation Service Officer in Oxford - Immediate Starts Available subject to security clearance!

LOCATION: Oxford Courts

HOURS: 37 hours per week

DURATION: 26 weeks ongoing

PAY RATE: £18 - £20.07 (DoE)

Probation Service Officer Duties

• To undertake the full range of offender management tasks with offenders assessed as low or medium risk of harm and to support the Probation Officer grade in high risk cases.
• To use computer-based systems to produce, update and maintain records and other documentation within agreed timescales Ensure effective referrals to services and facilities and communicate with offender management staff, interventions staff, service providers and external agencies to review progress and associated risks.
• To undertake prison, home or alternate location visits as required in accordance with service procedures and policies.
• To work within the aims and values of NPS and NOMS

The Benefits of working with Service Care Solutions:

• DBS disclosures provided via fast-track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist Probation consultants offering single point of contact

If you are interested in applying, please contact Oliver Jefferson on 01772 208962 or send your CV to oliver.jefferson@servicecare.org.uk

**We offer a £250 referral fee bonus for any Candidates you refer**

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s. Applications will be considered for trainee ACPs who are near the end of the MSc or have nearly completed their training, who can demonstrate significant clinical experience in the speciality of pain across both the inpatient and outpatient setting.

Service Care Solutions are currently working with a forward thinking local authority, based in Oxford, which is looking for a highly skilled and experienced Lawyer to join their Commercial Property and Regeneration team. The successful candidate will be responsible for handling a variety of commercial property and regeneration law matters.

ROLE: Commercial Property Lawyer

LOCATION: Oxford - predominantly remote with some travel to Oxford.

CONTRACT LENGTH: 3 month ongoing

RATE: £50-£55ph

Key Responsibilities of the Commercial Property Lawyer role:

• Handle complex commercial property and regeneration work and to give clear and credible advice to senior officers and elected members.
• Reviewing title documents in order to provide advice on a variety of commercial and residential matters
• Working closely with the Council's Corporate Property team, as well as the Housing Strategy and Regeneration teams

Key Requirements for the Commercial Property Lawyer role:

• Qualified lawyer or experienced paralegal with previous experience of handling property work within a local government setting
• Excellent knowledge of property law and related legislation
• Ideally worked for a local authority previously

Benefits:

• Weekly pay
• Flexible hours
• Hybrid working

If this Commercial Property Lawyer vacancy sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with me via email, Hugh.Barnes@servicecare.org.uk, or via phone at 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Customer Experience Team Member

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company.

Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!

As part of our Customer Experience Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.

Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.

Further information on the role and the skills you’ll need can be found in our full job description and in our website article: https://careers.atg.co.uk/about-us/life-at-atg/front-of-house.html

If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.

The New Theatre Oxford is the main commercial theatre in Oxford and has a capacity of nearly 1,800 people. There has been a theatre on the corner of George Street for almost 170 years. The first theatre built in 1836 was known commonly as the 'Vic', and later as the 'Theatre Royale' and has previously been the home of Oxford University Dramatic Society. The theatre was damaged by fire in 1892 and enlarged in 1908, and the present building dates from 1933, opening in 1934. Our venue hosts touring productions ranging from musicals, comedians, music events and we host private conferences.

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.

We offer the following benefits for our Customer Experience Team Members:

myStrength Mental Wellbeing App
WeCare Support Services
Theatre Tickets (Subject to Availability)
ATG+ Card
Staff Discounts
Pension
Access to ToothFairy - Dental access and guidance from home
Interested? Please click on the link to view our full job description.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk