Total 3,910 customer service job vacancies in nsw sydney city inner west

Customer Service Specialist

£28,000 - £32,000 plus 10% bonus

Core hours: Monday to Friday 9am to 6pm

Hybrid 3 days working in office

Additional: Saturday working via rota 9am to 6pm once a month and its paid time and a half

Work with the best of the best

Fantastic perks and benefits

We're seeking fresh, driven talent for a global Tech Insurance firm who are growing their customer service function. In this pivotal role, you'll be the lifeline connecting with their customers through various communication channels, including phone, email, and live chat. You will be working with highly skilled and trained Customer Service Specialists and the business working towards the vision of being the best car insurance provider, using their best-in-class technology and a customer-centric approach to disrupt the market.

Come work for a community made up of talented and ambitious individuals.

Specifically, you will take care of:

• Providing customers with outstanding levels of service over the telephone and through online channels
• Becoming a product knowledge specialist
• Supporting new and existing customers with any queries they may have, ensuring to keep customer satisfaction high
• Ensuring any customer escalations are handled swiftly
• Being on hand to help customers with any payment queries
• Working closely with all team members.
• Guiding customers through policy purchases
• Providing insights on supplementary coverage options
• Tailoring products to meet individual needs;
• Ensuring accurate data entry and document verification;
• Advising on post-sale modifications;
• Exploring cross-selling opportunities
• Once you have been embedded within the customer fulfilment team, you will also be working on projects to help take us to the next level

You must have the following experience;

• Contact centre/call centre experience
• Live chat/Webchat experience - Zendesk desirable
• Email management/customer support
• Banking/Finance/Insurance experience preferable and a good understanding and knowledge of the FCA
• Working in a fast paced, agile environment
• Degree educated
• Positive attitude
• Strong written and verbal communication
• Professional and be a brand ambassador
• Motivated, driven and have a entrepreneurial style

PACKAGE

• £28,000 - £32,000
• Overtime allowance (includes Saturday and bank holidays as part of a team rota)
• 10% performance related bonus (paid on annual basis)
• 25 days annual leave
• WFH days (3 days in office)
• Pension
• Vitality healthcare insurance

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Octal Philippines Inc., a leading player in the Information Technology and Services industry, is seeking a dedicated and passionate PM - Customer Support Manager to join our dynamic team. This role is pivotal in ensuring that our clients receive exceptional support and service throughout their journey with us. The ideal candidate will possess a strong background in customer service management, with experience in managing support operations from a project management perspective. You will be responsible for leading a talented team of customer support representatives, ensuring their performance aligns with our strategic goals and high customer satisfaction standards. Your leadership will involve developing and implementing support strategies, tracking performance metrics, and working closely with other departments to enhance our service offerings. As a PM - Customer Support Manager, you will also play a critical role in training and onboarding new team members. We're looking for someone who is not only a strong leader but also has a deep understanding of customer needs in the technology sector. This position offers a unique opportunity to affect change and innovation in our customer support processes, with a focus on continuous improvement and client satisfaction. If you are driven by results and have a passion for providing top-notch service, we encourage you to apply and become a part of Octal Philippines Inc.'s mission to deliver excellence in IT services.

Responsibilities

• Lead and manage the customer support team to ensure high levels of customer satisfaction and service excellence.
• Design and implement customer support processes and best practices to improve efficiency and service quality.
• Monitor, analyze, and report on key performance indicators (KPIs) to track team performance and customer satisfaction levels.
• Develop training programs for new hires and ongoing training for existing team members to enhance their skills.
• Collaborate with product and development teams to resolve customer issues effectively and improve product offerings.
• Act as the primary point of contact for escalated customer concerns and provide timely resolution solutions.
• Create a customer feedback loop to gather insights and drive continuous improvement in service delivery.

• Bachelor's degree in a relevant field or equivalent experience in customer service or support management.
• Proven experience as a Customer Support Manager or similar role in the IT industry.
• Strong understanding of customer service metrics and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data and draw actionable insights to improve performance.
• Experience with ticketing systems and customer relationship management (CRM) software.
• Strong problem-solving skills and ability to manage difficult situations professionally.

One of the UK's leading Total FM providers based in the heart of Leeds is seeking a Service Operator to help us create a hassle-free environment for their clients and engineers.
Energised by continued growth, and boasting an annual turnover in excess of £1bn per annum, they are committed to investing in our people and creating the conditions for them to excel. If you are an experienced Service Operator with an appetite to succeed, they want you to join their team.

As the Service Operator, you will be required to:

• Log calls / jobs on the Control Hub database utilising service software (IFS). Calls / jobs may be received by telephone, facsimile, email or in person.
• Allocating work orders to directly employed maintenance team and / or supply chain.
• Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures.
• Report back to clients and contract staff on job progress and completion - produce reports.
• Uploading and amending asset information as held in the Control Hub database.
• Operating paper-based systems as necessary to compliment the operating software, including back-up systems.
• General administration duties as and when required.
• Provide cover on various sites throughout NI & GB as and when required.
• Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with the in-house ISO management systems and Quality Control procedures.

Technical Competencies
Essentials:

• Demonstrate a minimum of 1 years previous experience in a similar service role
• Previous experience in a busy office environment
• Competent IT skills to include Microsoft Outlook and Excel

Desired:

• Experience in service systems software
• Previous experience in facilities management industry

Behavioural Competencies:Communication Skills

• Able to adapt communication to audience and create detailed written documents and reports. Able to maintain and manage communication links with a variety of stakeholders.
• Presents a professional image and promotes the brand.

Planning and Organising

• Plans and prioritise personal objectives.
• Able to spot opportunities and problems in the medium and long term and develop new approaches.

Customer Focus

• Takes time to question and understand the real, underlying needs of the customer, beyond those initially expressed.
• Always works closely with customers, developing an independent view of their needs and acting in their long term.

Problem Solving

• Looks objectively at every side of an idea or situation to ensure that all outcomes are thoroughly assessed before deciding on an appropriate course of action.
• Manages and resolves conflicts and disagreements in a constructive manner.

DecisivenessMakes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.
AdaptabilityAdjusts to changing environments whilst maintaining effectiveness
TeamworkContributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead.
Flexibility

• Modifies his or her approach to achieve a goal.
• Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.

ComplianceConforms to company policies and procedures
Resilience and Tenacity

• Deals effectively with pressure; remains optimistic and persistent, even under adversity.
• Recovers quickly from setbacks.
• Stays with a problem/line of thinking until a solution is reached or no longer reasonably attainable.

Sensitivity to others/Empathy

• Aware of other people and the environment and their own impact on these.
• Takes into account other peoples' feelings and needs.

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