Total 2,292 customer service job vacancies in hertfordshire oakmoor lodge london road bushey wd23 2py

We are inviting applications to recruit Two substantive full-time consultant positions in the London Neonatal Transfer service. They will be joining a pro-active team with an excellent clinical reputation in providing a high-quality Neonatal Transfer service to the region. The consultant team delivers a high-quality service and use their knowledge and experience to lead and influence further development of the established London Neonatal transport service.


We are looking for applicants who can lead and develop innovative models of care which benefit the infants and their family. We anticipate that the successful applicants to be part of a strong team and complement the team in delivering high quality care to an extremely vulnerable group of patients and their families.

The pan London Neonatal Transfer Service is based at the Royal London providing both emergency and elective transfers within London and the Southeast. Primary duties will include leading the delivery of a high-quality neonatal retrieval service serving over 28 hospitals in the region, participating in service development and training of high functioning multidisciplinary staff. There will also be a responsibility to lead audit, service development and quality improvement

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

You will be employed by Barts Health NHS Trust and will be based at The Royal London Hospital and will be working towards ten programmed activities. Please see job description for further information.


This advert closes on Friday 6 Dec 2024

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.

JOB TITLE: Customer Support

SALARY: £29,099

LOCATION(S): Central London, covering our friendly New Oxford Street and Cannon Street branches
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  
  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

Job Responsibilities: • Answer high-volume inbound calls and respond to inquiries related to imaging services. • Manage all dial in booking and WhatsApp/online scheduling. • Schedule appointments and manage patient records accurately. • Educate patients on MRI examinations and address their concerns with empathy • Collaborate with medical staff to resolve issues efficiently. • Maintain confidentiality in compliance with PDPA regulations. • Administration: Compile statistics, support marketing activities and other duties as assigned.

Job Requirements: • Minimum GCE O Levels • Previous experience in a customer support role • Strong phone and verbal communication skills along with active listening • Customer focus and adaptability to different personality types • Ability to multi-task, set priorities and manage time effectively

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Key Responsibilities:

• Customer Needs & Service Delivery: Identify customer needs and oversee service delivery within the business context, ensuring alignment with customer expectations.
• Team Leadership & Conflict Management: Lead the service delivery team, manage conflict, and ensure efficient execution of processes and tasks.
• Financial Management: Oversee key finances and accurately forecast service-related costs and resource requirements.
• System Knowledge & Troubleshooting: Maintain a comprehensive understanding of end-to-end systems to effectively troubleshoot issues and address change requests.
• Incident Management: Take ownership of critical incidents, coordinate with resolution parties, and facilitate clear communication between stakeholders for post-incident analysis and improvements.
• Performance Reporting: Provide accurate, timely reports on service delivery performance to senior management.
• Process Analysis & Optimization: Analyze both client and internal processes, and implement strategies to optimize service delivery efficiency.
• Team Development: Build and manage a team of maintenance service engineers, ensuring they meet customer expectations and maintain a high level of competency.
• SLA Management: Plan, manage, and monitor the maintenance team's response times, ensuring compliance with Service Level Agreements (SLAs).
• Contract Management: Ensure clarity on contractual obligations, monitor contract validity, and manage contract renewals with clients.
• Financial KPIs: Consistently meet or exceed financial Key Performance Indicators (KPIs) for the service team.

Technical Skills:

• ITIL: Strong understanding and application of ITIL practices for service management.
• Full Stack Development: Knowledge of full-stack development processes and technologies.
• Minimum 8 years experience in industry
• Bachelor Degree

Key Responsibilities:

• Customer Needs & Service Delivery: Identify customer needs and oversee service delivery within the business context, ensuring alignment with customer expectations.
• Team Leadership & Conflict Management: Lead the service delivery team, manage conflict, and ensure efficient execution of processes and tasks.
• Financial Management: Oversee key finances and accurately forecast service-related costs and resource requirements.
• System Knowledge & Troubleshooting: Maintain a comprehensive understanding of end-to-end systems to effectively troubleshoot issues and address change requests.
• Incident Management: Take ownership of critical incidents, coordinate with resolution parties, and facilitate clear communication between stakeholders for post-incident analysis and improvements.
• Performance Reporting: Provide accurate, timely reports on service delivery performance to senior management.
• Process Analysis & Optimization: Analyze both client and internal processes, and implement strategies to optimize service delivery efficiency.
• Team Development: Build and manage a team of maintenance service engineers, ensuring they meet customer expectations and maintain a high level of competency.
• SLA Management: Plan, manage, and monitor the maintenance team's response times, ensuring compliance with Service Level Agreements (SLAs).
• Contract Management: Ensure clarity on contractual obligations, monitor contract validity, and manage contract renewals with clients.
• Financial KPIs: Consistently meet or exceed financial Key Performance Indicators (KPIs) for the service team.

Technical Skills:

• ITIL: Strong understanding and application of ITIL practices for service management.
• Full Stack Development: Knowledge of full-stack development processes and technologies.
• Minimum 8 years experience in industry
• Bachelor Degree

Job Description

• Prepare 'setting up' for meal period.
• Answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
• Responsible for restaurant’s cleanliness
• Perform Breakfast preparation duties such as preparing cut fruits, cereals, and other duties which related to breakfast preparation.
• Order taking and service patrons, and prepare or serve specialty dishes at tables as required.

REQUIREMENTS:

• Candidate must possess at least a Primary/Secondary School/"O" Level, any field.
• At least 1 year(s) of working experience in the related field is required for this position.
• Trainees completing their internship are welcome to apply
• Has great passion in customer service

JOB DESCRIPTION FOR CLINICAL FELLOW IN ONCOLOGY Title of Post: Clinical Fellow in HCC and Liver surveillance service evaluation fellow Nature of Appointment: Fixed-term, Full Time Post Responsible To: Dr Kiruthikah Thillai and Dr Terry Wong Accountable To: Clinical Director Dr Hartmut Kristeleit Employing Authority: Guys & St Thomas NHS Foundation Trust The Clinical Service Evaluation Fellow will focus on evaluating liver surveillance practices for patients at risk of hepatocellular carcinoma (HCC). This role involves analysing current protocols, identifying gaps in care, and assessing the effectiveness of surveillance methods for patients at risk of developing HCC. The fellow will collect and interpret data to ensure best practices align with clinical guidelines, aiming to improve patient outcomes by enhancing early diagnosis and timely intervention in at-risk populations. Findings will guide recommendations for optimising liver surveillance services with an opportunity to write guidelines. The post holder will work in the hepatocellular carcinoma clinic at Kings College Hospital NHS Trust for one clinic and will work across the South East London Cancer Alliance to collate data for 4 days in the week. Organisational Values: Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust. The post holder will: Put patients first Take pride in what they do Respect others Strive to be the best Act with integrity Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet. Guys Cancer Centre Guy's and St Thomas' hosts a Joint Cancer Centre with King's College Hospital that offers a full range of services for the diagnosis and treatment of all adult cancers. Patients from across South East London attend for treatment which is not available at their local hospital. The Trust's cancer services are provided at both Guy's and St Thomas' sites as well as a satellite site at Queen Marys Sidcup, Kent. GSTT aims to build an internationally renowned Comprehensive Cancer Centre by: Providing the very best cancer service to patients by combining first class clinical care with ground-breaking research and high quality training and development Improving outcomes and experience for cancer patients with complex needs through earlier diagnosis, effective treatment and the provision of high quality survivorship care Embedding whole person care across the cancer pathway and striving to bring treatment programmes closer to home Developing and testing new biological and cellular therapies in a range of cancers, in close partnership with the School of Cancer & Pharmaceutical Sciences of Kings College London. Opening a new £160 million cancer centre at Guys Hospital in 2016 and a sister centre in Bexley in 2017, which are transforming the delivery of cancer services, so patients will receive the right treatment at the right time, delivered within fewer visits and tailored to their need. Clinical Aims To bring together the majority of cancer care and translational research under one roof, so that patients are given seamless care and staff can work together on diagnosing, treating and applying research into cancer. To improve supportive care, patient information and complementary therapies at each stage of the patient pathway to improve patients quality of life both during treatment and into recovery and survivorship. To provide an outstanding environment that will lift the spirits of patients, relatives and staff. To deliver compassionate care and a world class service Department Information Oncology forms part of the Oncology and Haematology Clinical Directorate within Guys and St Thomas Hospital NHS Foundation trust (GSTFT). The department is internationally distinguished for its commitment to research & development and constantly strives for excellence through dedication and innovation. Oncology at GSTFT has entered a new and exciting phase with a state of the art cancer centre on the Guys site. The Cancer Centre at Guys Hospital opened in September 2016, providing a single point for both diagnosis and treatment. This centre is the hub for South East London providing specialist cancer services, training, development and research, facilitating better treatment and improved outcomes for patients. Cancer Care data Number of ambulatory day care beds/chairs (outpatients) 44 chairs (these are based in the Cancer Day Unit and the Haematology Day Unit). 10 beds (these are based in several locations across the Day Units) 3 treatment chairs and 6 beds in the Clinical Research Facility at Guys Number of inpatient beds: There are 802 beds at the St Thomass site and 288 beds at Guys site - total of 1090 beds across site 84 Cancer beds (core beds, made up of Medical Oncology, Clinical Oncology, Haematology, and Breast & Thoracic Surgery) Main place of employment: The post will be based at the Guys campus. Job Summary The post holder will work one day a week at Kings College Hospital working within the medical oncology team in the hepatocellular clinic and as part of a wider multi-discipline service. The hepatology service is an internationally recognised unit with highly specialised clinics. The post holder will see a combination of new and follow up patients and be expected to prescribe systemic anti cancer therapies under the supervision of the consultant team. The remaining 4 days will be spent on a project reviewing, collating and analysing patient data across the South East London Cancer Alliance. This will be under the supervision of the Kings College London epidemiology team who will support the project. The post holder will be expected to attend the Guys Cancer clinical fellow teaching program and will be given an educational supervisor. Please contact Kiruthikah.thillai@gstt.nhs.uk for more information on the job summary. Duties and responsibilities: Clinical: The postholder will, together with colleagues, be responsible for the provision of Oncology services to the Guys & St Thomas NHS Foundation Trust to include: (a) Diagnosis and treatment of patients of the Trust. b. Continuing clinical responsibility for the patients in your charge, allowing for all proper delegation to, and training of, your staff. c. The bulk of the role will be in the Clinical Research Facility and Outpatient Clinics. Training of junior staff: The postholders will not have direct responsibility for training of junior staff Teaching: The postholder may contribute as appropriate in the teaching of undergraduate and postgraduate students if they wish. Clinical Governance: All medical and dental staff are expected to take part in clinical governance activity, including clinical audit, clinical guideline and protocol development and clinical risk management. They will be expected to produce evidence of their contribution in these areas and their audit of their own clinical work as part of their appraisal. Mutual Obligation to Monitor Hours: There is a contractual obligation on employers to monitor working hours through robust local monitoring arrangements supported by national guidance, and on individual doctors to co-operate with those monitoring arrangements. Educational Programme: Neither the London Deanery not the Royal College of Physicians accredits this post for postgraduate training. However, the postholder will be invited to attend and contribute to educational activities e.g. departmental meetings, imaging meetings, pathology meetings, multidisciplinary meetings, journal clubs etc. Appraisal: All medical and dental staff are required to undertake appraisal. Confidentiality / Data Protection / Freedom of Information: Postholders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person those staff will be liable to dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information. Following the Freedom of Information Act (FOI) 2005, post holders must apply the Trusts FOI procedure if they receive a written request for information. Information Governance All staff must comply with information governance requirements. These includes statutory responsibilities (such as compliance with the Data Protection Act), following national guidance (such as the NHS Confidentiality Code of Practice) and compliance with local policies and procedures (such as the Trust's Confidentiality policy). Staff are responsible for any personal information (belonging to staff or patients) that they access and must ensure it is stored, processed and forwarded in a secure and appropriate manner.

Please see JD (Job Description) and PS (Personal Specification) for full details of role requirements.

• Reports to Contact Centre Team Lead
• Handle customer service hotline and provide first level of supports from OMNI Channels
• Resolve customer queries efficiently and escalate problems/issues promptly.
• Follow Standard operating procedures closely.
• Work as a team and ensure that the contact centre service level is met

Requirements:

Diploma / NITEC / GCE ‘O' Level or equivalent

Minimum C5 for English O level

Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

Special Knowledge or Skills:

Pleasant disposition with good communication skills

Fluency in a second language

Computer literate and good typing skills

Working Hours:

a) 9.00am to 6.00pm (Monday to Friday) and

b) 8.20am to 5.20pm (Monday to Friday), 8.20am to 1pm (Alternate Saturday).

How To Apply:

Please submit your LATEST resumes to jol@oaktree.com.sg with the following details in MS Word format:

- Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period

We regret that only shortlisted candidates will be notified.

Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544

An exciting opportunity has arisen to join our service management team at the Royal Free London NHS Foundation Trust (RFL). We are looking for a Service Manager to manage our Immunity Directorate at the Royal Free site.

You will work with consultants and colleagues to manage the delivery of a high quality service and lead an administrative team to ensure the best possible patient experience.

The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven managerial experience, experience of managing staff and knowledge and awareness of operational targets within the NHS. You will have excellent communication skills be able to demonstrate strong leadership and management skills. You should have a flexible approach to work, be able to manage workload and work as part of a team to tight deadlines without supervision.

If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.
• To manage administrative and support teams within the service.
• Deliver appraisal and mandatory training requirements for all staff within these teams
• Lead the directorate performance management systems ensuring that Trust and NHSE/I standards are understood and adhered to and that performance reports are produced to enable divisional compliance
• Support the governance arrangements within the directorate including audit, complaints, incidents, risk and health and safety.
• To be responsible to the Assistant Operations Manager for financial performance relating to delegated budgets and operational performance of the service /directorate
• Represent the directorate leadership team as required

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.


This advert closes on Thursday 5 Dec 2024

Assistant Service Manager, Band 6

Secondment Cover: 12 months

An opportunity has arisen to join the Planned Care Surgery Operational team as an Assistant Service Manager in Chelsea and Westminster Hospital supporting Ophthalmology, Pain and Plastic Surgery services.

The Assistant Service Manager will work closely with nursing, administrative and clinical teams to deliver excellent performance and achieve agreed productivity targets. You will be responsible for the delivery of high quality and efficient patient services in defined clinical areas and will work on and support the direct management of a range of agreed projects and service improvement initiatives.

This is a fast paced and busy role and you should ideally have some operational experience at a junior level, delivering improvements to systems, processes and performance, working across a wide range of staff to achieve good outcomes for patients. You will have excellent communication skills - both oral and verbal - and will be able to work well under pressure, balancing competing demands and meeting tight deadlines.



The Assistant Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas. The post holder will support the service manager and the Service Directors with the operational management of the services and delivery of national KPIs

The Assistant Service Manager will work closely and in partnership with other services within the Trust, in particular the nursing teams; clinical teams; Patient Access, PALs and other divisions to achieve agreed performance, productivity targets and clinical quality indicators; assist the Service Manager and the Service Directors in the delivery of objectives across the Directorate as well as directly manage mutually agreed projects and service improvement initiatives.

The Assistant Service Manager will ensure that line management their staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Operational Management
• Provide hands-on operational management to designated areas of the Division, ensuring the delivery of services in line with expected service standards.
• Be accountable through the General Manager, Deputy General Manager and Service Manager for the monitoring and delivery of key quality, productivity and performance targets.
• Promote excellent customer service throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service
• Assist the Service Manager in ensuring that clinic templates, procedure schedules and rotas deliver care at times that meet service capacity and patient needs.
• On behalf of the Service Manager, work closely with the Service Directors and Clinical Directors to assure compliant working patterns for junior doctors, ensuring adequate medical staffing cover is in place to meet the clinical and operational needs of the service. Assist with the booking of additional medical staff as needed and maintain the relevant staffing spread sheets.
• Support the service manager with the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with medical staff and with the Patient Advisors. Ensure corrective action is taken in response to patient feedback
• Be responsible for effective communication systems within areas of management responsibility including regular team and departmental briefing.
• Facilitate partnership and integration between services across multiple sites e.g. in relation to aligning systems and processes, sharing best practice, improving data etc.
• Ensure effective clinic utilisation and capacity planning, identifying where there are inefficiencies or a lack of capacity and taking steps to address where productivity and access fall below targets
• Play a key role in ensuring effective systems of capturing high quality data and that all datasets are submitted to a high level of accuracy in line with required timescales.
• Identify service improvement or modernisation initiatives that will enhance the patient experience, improve the quality of care provided or enable improvements in performance; work with relevant staff and stakeholders in order to make recommendations in relation to the size and scope of the project.
• Manage small service changes or assist in wider change programmes as required, ensuring there is thorough planning, scoping, stakeholder engagement, patient communication and resource planning
• Proactively take steps to ensure compliance with internal and external governance and best practice requirements
• Identify and manage audits and service improvement projects in collaboration and with support of GMs, DGMs, SMs, Nursing and Medical teams
• Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service.
• With support of the service manager, participate in business planning and ensure that there is enough capacity within the service to match the patient demand and needs.
• Participate in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures

Staff Management
• Support Service Managers and Operational Admin Support B4 in emergency rotas, co-ordination of annual leave and study leave for clinicians, ensuring cover is always maintained and agency expenditure is minimised
• Support Operational Admin Support B4 in delivering their objectives
• Ensure close working relationships are maintained with the clinical professionals on all matter relating to patient care within the service

Financial Management
• Play an active role in identifying areas within the service where expenditure can be reduced and/or income generated (CIP)
• Be involved under the Service Manager’s/ DGMs/GM instruction in the business planning process, producing capital and revenue business cases and proposals for service development.
• Undertake detailed information analysis of specific projects/reports requiring high levels of analysis.
• Contribute to the management of performance information, taking a lead for specific projects

General

These duties are not exhaustive and will be reviewed with the post holder, allowing for amendments within the broad scope and band level of the role. All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure you must seek clarification from a more senior member of staff. Appointment to this post is subject to the Rehabilitation of Offenders Act and the post holder is required to undertake a Disclosure & Barring Service Check (DBS). Once a job offer is made, all NHS staff must have a work health assessment that adheres to equal opportunities legislation and good occupational health practice. Any offer of appointment is conditional pending the successful completion of pre-employment checks, including a health assessment. Work health assessments are one of six employment check requirements that employers must undertake, as outlined in the NHS Employment Check Standards.


This advert closes on Wednesday 4 Dec 2024

We are looking for an enthusiastic and highly motivated service manager to join our busy Surgery, Perioperative Medicine and Adult Critical Care team. You will support this award-winning team to effectively manage patient flow, admin and clerical teams, service improvement projects, and financial performance.

As part of Team Surgery, you will work closely as part of a triumvirate to deliver high quality, efficient and forward thinking services across The Royal London and Mile End Hospitals. You will be part of a team that is responsible for Scheduling, Theatres, Critical Care, Anaesthetics, Pain, and Elective Care.

You will be operationally responsible for managing our adult theatres complex, supporting the daily patient flow of patients through our elective care footprint. You will also have responsibility for managing our elective care scheduling team supporting patients to come int to hospital. This role will work closely with the Service Manager for Anaesthetics and Critical Care and the Service Manager for Medical Equipment, and will also have a close working relationship with the Surgical Specialties Teams and the Emergency Care and Trauma Teams.

You will also establishandoversee specific workstreams that are part of the Theatres Efficiency Group. A strong patient focussed attitude and a collaborative working approach is key.

As part of the triumvirate leadership team, the post-holder will be responsible for ensuring the safe, high quality, efficient and financially sustainable delivery of all services within their portfolio.

The post-holder will be a key member of the leadership team in Theatres, Peri-operative Medicine and Critical Care, working collaboratively across a fast-paced, dynamic department. The candidate will be joining a friendly and ambitious team committed to triumvirate working, continuous improvement and high-quality patient care.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledgerequired. For both documents, please view the attachment/s below.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.


This advert closes on Thursday 5 Dec 2024

Description

Love serving great food with a smile? Looking for a fun, fast-paced job with a supportive team? Whether you're seeking full-time or part-time, we've got the perfect spot for you in our Cafe Crew!

What You’ll Be Doing:

Welcome and serve customers with a big, friendly smile
Take and serve orders like a pro
Keep the dining area clean and welcoming for everyone
Work alongside an energetic and supportive team

Who We’re Looking For:
Positive, energetic, and great with people
No experience needed—just bring your enthusiasm, and we’ll provide training!
Able to work in a fast-paced environment and love staying busy
Willing to work flexible hours (including weekends and public holidays)
Singaporeans & PRs only!

How to Apply:
Interested applicants may apply here or WhatsApp 85881419
Singaporean & PRs only!

Gladwin Teo Jian Rong
EA No. 23C1599
EA Personnel no. R1768774

Job Description




We currently have a great opportunity with a Housing organisation for a Complaints Resolutions Assistant role on a full-time fixed-term contract basis for 3-6 months. This is an office-based role located in Hertfordshire, requiring the successful candidate to work 5 days a week in the office.




Job Title: Complaints Resolutions Assistant

Salary: £25,300-£30,000 per annum

Contract: Fixed-Term Contract (3-6 months)

Working Hours: 37 hours per week

Location: Hertfordshire (Office-based - 5 days a week)




Responsibilities of Complaints Resolutions Assistant:




- Deliver exceptional customer service across the Operations Directorate, championing customer care and serving as a customer ambassador.

- Maintain proactive communication with customers about service failures, communal defects, and rectification timelines through various channels (phone, email, social media, etc.).

- Log and monitor all feedback in the housing management system, ensuring complaints are handled within the timelines outlined in policies and procedures.

- Promote online tenancy services to customers and respond to queries regarding improvement works, adaptations, repairs, and other housing-related requests.

- Address complex issues related to dampness, adaptations, and repairs, keeping customers informed throughout the process.

- Collaborate with planners to arrange repair works, raise work orders, and work with the Gateway Membership Team to enhance service delivery.

- Conduct resident profiling surveys to maintain up-to-date data.

- Provide administrative support to the Operations team as needed.




Requirements for Complaints Resolutions Assistant:




Essential:

- Full Driver's License and access to a car.

- Basic DBS check.

- Experience in a customer-focused environment, with a strong record of providing quality customer care.

- Proven ability to manage complaints effectively, achieving positive resolutions.

- Strong written and verbal communication skills, with excellent interpersonal abilities.

- Ability to work under pressure, balance customer needs with legal requirements, and maintain a professional approach at all times.

- Proficiency in IT systems, particularly Word and Excel.

- Ability to manage and prioritize tasks to meet deadlines and handle conflicting demands.

- Flexibility to work outside standard office hours if needed.




Desirable:

- NVQ in Customer Care.

- Experience in social housing.

- Basic knowledge of housing issues, including disrepair, gas access, dampness, and adaptations.







If you believe you are the right candidate for this role, please reply with your updated CV.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.