About the role
A great opportunity has arisen to join our Curriculum and Customer Support Team at our Salisbury campus.
In the role of Curriculum and Customer Support Advisor you will provide an efficient and high-quality support service to our curriculum areas, our students and visitors. You will work as part of a cross campus team in co-ordinating student applications and enrolments, arranging and minuting meetings and provide a dynamic and effective reception service.
You will also share responsibility for part time application requests, booking interviews and assessments with our curriculum colleagues together with providing ad-hoc enrolment support to our students.
About you
You will hold English & maths GCSE at Grade C/4 or above and ideally also a Level 3 qualification in a relevant subject (or equivalent experience or knowledge). You will have demonstrable experience within a customer facing role and be able to evidence your understanding of the importance of quality.
You will have a flexible and positive approach and have a strong ability to manage a substantial workload. Your IT skills will be excellent and your ability to communicate on all levels will be key.
About Us
Wiltshire College & University Centre plays a vital role in Wiltshire's economy, inspiring people to develop the skills they need to achieve. Our four campuses are learning hubs in their communities, and we aspire to be an outstanding, financially robust and commercially agile provider, achieving our clear social mission on behalf of leaners and employers across Wiltshire and beyond. Our turnover is around £38 million per annum, we employ some 650 staff, and support around 11,500 students.
Our benefits include a competitive salary and 30 days' annual leave for Professional Services Staff, 37 days' annual leave for Academic Staff and 35 days' annual leave for management staff (plus bank holidays and additional closure days over the Christmas period). You will also be automatically enrolled into either the Teachers' Pension Scheme or Local Government Pension Scheme, have access to our employee assistance programme (EAP) and enjoy other benefits such as discounts with a wide variety of retailers and free car parking onsite.
Please note that vacancies may close early if sufficient applications have been received; therefore, we would encourage you to submit your application as soon as possible.
Information
Wiltshire College & University Centre is committed to Safeguarding. We recruit in line with the Safer Recruitment Guidance set out by the Department for Education in 'Keeping Children Safe in Education'. This includes carrying out an enhanced DBS check (which the College will pay for), including an enhanced children's barred list check and other employment checks, which include a search of the online presence of shortlisted candidates.
At Wiltshire College & University Centre we value diversity, and we recognise that people with different backgrounds bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength. We are committed to the protection of young people and vulnerable adults and to safeguarding and expect all staff and volunteers to share this commitment.
We are proudly accredited to the Disability Confident Employer award, part of this means a commitment to interview all disabled applicants who meet the essential criteria for a job vacancy and consider them on their abilities.
