Total 366 customer service job vacancies in building b st marys medical center

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store\\'s management team, assuming the role of Duty Manager at points throughout the week.

This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

Ensuring that the team comply with legal standards and company procedures at all times.

Ensuring that your team are fully trained in cash handling to minimise losses

Controlling debt and recover overdue or failed payments from customers

Maintaining accurate and timely payroll records.

Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction

Liaising with other department Supervisors to monitor orders for delivery

Managing a team of customer focused individuals throughout reception and checkout area

To be successful in this role your skills and experience will include:

Passionate about providing exceptional customer service

Flexible, adaptable and enjoys working with, as well as managing a team

An excellent communicator and have some experience in supervising or managing a team.

Practical experience in the retail trade

Join our Customer Service Team!

Pay - £11.44 per hour and after 12 weeks this will rise to £12.30 per hour.

• The role is full-time (37 hours per week).
• This role is office-based role in Ribble House, Ballam Road, Lytham, FY8 4TS

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor.

In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

The role is full-time (37 hours per week). There are part time shift options available (27.5 hours per week). Shift Pattern to cover the following working hours: 5 days out of 7, between 8am-8pm Monday- Friday and between 8am- 6pm Saturday-Sunday. Weekend working is required, and shift pattern will be discussed during your video interview.

There may be opportunities for hybrid working but subject to availability and performance standards.

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

What we are looking for:

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.

At a minimum you should have:

• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team
• A passion for providing excellent customer service

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

Apply now!

Manpower UK is acting as an Employment Business in relation to this vacancy.

19th September,
The Role - Assistant Service Director The Assistant Service Director is essential in the success of the day-to-day management of a large Early Childhood Service.       This is a unique opportunity as this position supports both the educational and management teams. The role serves as a stepping stone for future career growth, with opportunities to advance as the company grows. Orchard Early Learning Centres has a further 10 centres in the pipeline across Sydney.    Our philosophies are centred around Sustainability Paddock to Plate RIE & Adventurous Play   While you'll be hands-on across all the rooms, you'll also have dedicated non-contact time to assist with mentoring, coaching and administrative duties.   Your day will involve:    - Working with and alongside 2 Service Directors to manage the daily responsibilities of running and maintaining a large service - Supported by our administrative assistant team - Be
... Click here to view more detail / apply for Assistant Service Director (2IC)

Are you passionate about making a difference in mental health care? Join a dedicated team at a 23-bed rehabilitation service in Bury St Edmunds, where you'll provide crucial support to women with Personality Disorders and other mental health challenges.

Location: 23-Bed Rehabilitation Service, Bury St Edmunds
Salary: From £13.00 per hour (PAYE inclusive) + Uplifts for nights and weekends. Please note rates for this role will be paid PAYE we are unable to pay via Limited Company or Umbrella.
Shift Pattern: Flexible shifts to suit your schedule, Long Days and Nights available.

Role Overview: As a Mental Health Healthcare Assistant, you will work across two wards, delivering person-centred care and therapeutic interventions. You'll play a key role in helping residents on their journey towards recovery and independence.

Key Responsibilities:

• Provide personalised support to women with Personality Disorders, including Emotionally Unstable Personality Disorder (EUPD).
• Implement individualised care plans and therapeutic interventions.
• Assist with daily living activities, including personal care, medication management, and meal preparation.
• Facilitate group activities, therapy sessions, and recreational outings.
• Collaborate with a multidisciplinary team, including psychiatrists, psychologists, nurses, and occupational therapists.
• Maintain accurate records of observations and interventions.

Requirements:

• Previous experience in mental health or rehabilitation settings, particularly with Personality Disorders or EUPD, is highly desirable.
• Reliable, punctual, and able to meet scheduled commitments.
• Compassionate, non-judgemental approach to supporting individuals with complex needs.
• Excellent communication and interpersonal skills.
• Commitment to promoting dignity, respect, and autonomy for all residents.
• Car Driver would be beneficial due to service location

What We Offer:

• All compliance costs covered
• Free uniform
• Registration and referral bonuses
• Flexible shifts to fit around your commitments
• Weekly payroll

How to Apply: If you're interested in this rewarding opportunity, please apply or contact Rebecca Hyde at rebecca.hyde@servicecare.org.uk.

Finance Assistant
Accountancy Service
Lytham St Annes
Monday to Friday 09:00-17:00 (37.5 Hours per week)
Permanent Role
£23,450pa+ Dependent on Experience

Key Responsibilities

• Inputting Sales Ledger, Purchase Ledger and Cash Book transactions on a timely basis to assist with the monthly production of the management accounts.
• Making payments via BACs and taking over the phone card payments, carried out by following procedures to ensure compliance and mitigate risk to the business.
• Proactively liaising with customers and suppliers to ensure ledgers are accurate and issues are addressed, communicating via telephone, email, and face to face meetings
• Resolve any complaints and service issues quickly to the satisfaction of the customer ensuring that business retained, and customer loyalty is strengthened.
• Maintain strong working relationships with other teams to foster an environment that strengthens the core and continuously improves.
• Proactively challenge working practices to enable delivery of a service that is customer focused and adds value.
• Develop self and suggest improvements to the service you deliver by gaining knowledge through continued professional development provided by the company.
• Excel based calculations and monitoring of items such as agency rebates and referral awards.
• Support with Intercompany and VAT reconciliations as part of month end processes.
• Support with bank reconciliations.
• Take ownership of one set of small company accounts to develop commercial awareness and accounting rules

What Skills are required

• GCSE standard passes including Maths and English, or equivalent.
• Book- keeping and Ledger experience an advantage.
• AAT qualification an advantage.
• Experience with accounting software is an advantage
• Strong Excel skills
• Attention to detail essential
• Good communication skills
• Excellent organisational skills and the ability to manage multiple tasks and deadlines

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If this role is of interest, please just respond to this advert with an up to date copy of your CV or call Jake on 01772 208969

Krisneil Pty Ltd are disability service provides based in Ramsgate Beach, NSW. Currently there is a vacancy for an experienced Disability Service office for full-time role.

Duties and responsibilities:

1. Interviewing clients to assess their level of difficulties and building rapport with them
2. Making assessment of clients' needs and creating the training and support programs accordingly
3. Preparing the report on the health progress of the client/patients
4. Maintaining the notes and reports for all other routine tasks
5. Monitoring the health program prepared for client/patients
6. Referring clients to other support groups that can provide additional help to clients
7. Liaising with other health care professionals and community groups
8. Helping people/clients especially young people who have emotional, social, and financial issues
9. Building supportive relationship with people with mental illness, their carers and families
10. Using person-cantered approach work with people with mental illness to maximise their independence and confidence to stay in community
11. Helping in preparation and submission for financial funding to support clients
12. Monitoring delinquents and people on bail as needed
13. Helping the Centre with the assessment of community needs in areas such as health, housing, employment, training etc.
14. Take responsibility to work in accordance with workplace health and safety guidelines and follow the Policies and Procedures of the organisation.

Qualifications:
• AQF Diploma or higher qualification, or at least 3 years relevant experience.
• Previous experience working in disability support, or a related field is preferred.
• A compassionate and empathetic approach to supporting individuals with disabilities.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with individuals, families, and colleagues.
• Strong problem-solving skills and the ability to adapt to changing situations.
• Ability to work independently and as part of a team, with a flexible and proactive attitude.

Salary: $78000/year + Superannuation

KEY DUTIES To support with cover for the Head of Service Delivery/Development, Workforce Systems and Information when required. Assist with recruitment of new staff in the department, including being a panel member and scoring practical tests. Support core users of workforce systems to ensure that the full benefits realisation is sought for the use of the various workforce systems within the Trust. Support where appropriate on projects such as deanery interface, expense software update, LMS platform updates, ESR updates and implementation. Respond to Freedom of Information requests in timely manner, ensuring that the responses are within the allocated reference period and have been verified by the Head of Service Deliver, Workforce Systems, and Information. Be responsible for the accuracy of figures included in the response, including liaising with the Media and PR department and Chief Executive Office if necessary. Lead on data cleanse of workforce systems including ESR and Allocate Support the Head of Service Delivery with statutory and mandatory submissions such as WRES/WDES, Pay Multiplier, Annual Workforce Plan, Staff Satisfaction Survey, Friends, and Family Survey. Responsible for providing performance management information showing achievements against the Corporate Objectives, Service Level Agreements, and the use of the Information Department benchmarking tool. Lead on providing senior members of the organisation including client organisations, with high quality reports through the use of Business Intelligence (BI) within ESR. Enabling managers to obtain and analyse their own information. Facilitate the use, interrogation and dissemination of data produced by the national benchmark exercises and integrate in ESR. Responsible for the scheduled production of information for inclusion with the various Trust Board papers for the Trust and client organisations when required, developing the content and format in response to changing organisational requirements. Communicate with HR Business Partners and Senior Managers in each organisation to ensure service delivery/development and to adapt to changes required in detailed reports, including showing seasonal trends and progress towards Trusts targets. Responsible for ensuring documentation of working procedures and standard operating procedures for routine, statutory and ad-hoc reports are regularly updated and accessible to appropriate staff at all times. Facilitate project work as required by the Head of Service Delivery/Development, Workforce Systems and Information, to assist with the integration of new working practices. As a HR Super-user, the post holder will exercise significant discretion working with minimal supervision developing and implementing workforce systems across the Trust within the defined parameters of the system. To interact with other NHS staff to build upon existing knowledge of information issues and NHS operational working practices. Working with the software providers of workforce systems to implement and develop any new initiatives with the system, including attendance at Special Interest Groups (SIGs) and development workshops. Assist the managers with accurate reports and graphs to identify trends in areas of concern. Supply Trust Boards with monthly target updates. Assist the Head of Service Delivery/Development, Workforce Systems, and Information with the completion of statutory returns and external audit visits and other reports including working with the Information Department to provide accurate extracts. Responsible for utilising all relevant software tools to ensure that the information is produced in the most appropriate format. Provide expert technical advice for users of ESR self-service and Allocate products. Advising users on how to run reports in BI and use of self service. Participate in and contribute to the implementation of HR strategies and initiatives, as well as local and national workforce development initiatives. LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES Manage staff allocated to him/her.

Join Our Customer Service Team!

Position: Customer Service Representative

Hours: Monday - Friday office hours
Pay Rate: £11.44 per hour (37.5 hours per week)
Location: St Ives
Holidays: Closed on Christmas Day and Boxing Day
Dress Code: Smart/Casual

About the Role:

Are you passionate about providing top-notch customer service? Do you have a positive attitude and excellent communication skills? We are looking for enthusiastic individuals to join our customer service team!

Responsibilities:

• Handle inbound customer queries
• Process payment plans and up sell products
• Create and manage new and existing customer accounts
• Utilise Five9 phone system and Management program

What We Offer:

• Set Hours: Enjoy your weekends off! Work Monday through Friday with no adjustments to working hours.
• Great Work Culture: Be part of a supportive and engaging team environment.
• Treat Days: Enjoy special treat days as part of our employee appreciation.
• Smart/Casual Dress Code: Feel comfortable and look professional.

Requirements:

• Positive Attitude: Bring a friendly and enthusiastic approach to your work.
• Reliability: Must have a reliable means of commuting to and from work as hours are fixed.
• Customer-Focused: Ability to handle customer queries and provide excellent service.
• Tech Savvy: Comfortable using the Five9 phone system and Management program.

If you are ready to take on a fulfilling role in a vibrant work environment, apply today and join our dedicated customer service team!

To apply, please email Alison your CV or give us a call 01733 968453

We look forward to welcoming you to our team

Out of Hours Service Desk Operative
Whiston Hospital, Informatics Department
Permanent. Full time 37.5 hours per week, Band 3


We are currently looking to recruit an Out of Hours Service Desk Operative to our busy IT Service Desk team on a permanent contract, working full time 37.5 hours per week.

The principal role of an Out of Hours Service Desk Operative will be to provide first line telephone-based support to partners and customers of Mid Mersey Digital Alliance.

The Out of Hours Service Desk Operator is responsible for providing the first point of contact for IT issues, incident management and request fulfilments outside of normal office hours.

Interview Date is to be confirmed

The principal role will be to provide first line telephone-based support to partners and customers of Mid Mersey Digital Alliance. The Out of Hours Service Desk Operator is responsible for providing the first point of contact for IT issues, incident management and request fulfilments outside of normal office hours.

The ideal candidates will have:-
• Significant experience in an IT support role
• Experience of telephone based support
• Excellent customer care skills
• Good problem analysis skills
• Knowledge of Microsoft products, although training will be provided

Customer care skills are an extremely important factor to the role.

This role offers an excellent opportunity to join a large IT service (150+ staff) that will offer opportunities for career progression to the right candidates.

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018

• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)

• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

KEY DUTIES
• To provide 1st line technical support for all partners and customers of Mid Mersey Digital Alliance on a rota to cover 24 x 7 working (including weekend and bank holidays) as part of an out of hours support team.
• Responsible for call answering on the IT Service Desk, monitoring calls logged through the ITSM self-service portal, and the recording of all Incidents and Requests with the appropriate information, prioritisation and classification.
• Responsible for first line resolution of incidents which includes initial diagnosis of software or hardware issues, identifying the solution and if required performing minor system changes as required.
• To allocate and escalate unresolved Incidents to other resolving groups to ensure that there is timely management of incidents in line with SLA.
• Strong knowledge of all hardware components, and all associated system software tools.
• Responsible for upholding a professional relationship with internal and external clients.
• Provide effective communication and incident report details.
• Provide support as delegated with regards to the installations of key developments of new system infrastructure.
• Assist with the projects to support operational changes or developments that require information technology.
• Undertake routine and general support duties as may be required from time to time.
• Responsible for keeping senior IT Operations staff up to date on all systems issues that occur out of hours.
• To remain focused on providing a quality service with the team and Informatics, promoting the main objective which is to assist the organisations supported in providing quality care to patients.
• Carry out duties appropriate to the grade as may be required by the Director of Informatics.

CLINICAL & PROFESSIONAL RESPONSIBILITIES
• Maintain adherence to Local and Statutory regulations relating to the use/misuse of data and computer facilities in particular the Data Protection Act and Copyright laws
• Be aware of all current legislative conditions particularly the Data Protection Act 1998 and the Computer Misuse Act 1990 and undertake duties in accordance with this legislation
• In the course of your employment you may come into contact with confidential information relating to patients and staff. Strictest confidentially must be maintained at all times and failure to do so may result in dismissal.

ADMINISTRATIVE RESPONSIBILITIES
• To report all user incident, problem and request details using the internal ITSM Service Desk tool, observing existing procedure and change control.


This advert closes on Friday 18 Oct 2024

Proud member of the Disability Confident employer scheme

About the Role

We are excited to be recruiting for a Customer Relations Manager to join our Sales & Marketing team,
The Customer Relations Manager will carry out direct sales activities to maintain and develop sales of care home beds to service users and key purchasers, in accordance with agreed business development plans and targets.
This is a great opportunity for a commercially minded professional looking to represent one of our establishments with the local community.

Main responsibilities:

• Plan and manage sales activities and customer contact to achieve agreed sales targets and generate enquiries.
• Support home visits during the initial stages of the enquiry process.
• Effectively track enquiry/referrals from initial contact through to final decision.
• Encourage a permanent conversion of enquiries and liaise with the Finance team to insure Income Processing is updated.
• Activity reporting to the Home Manager and Regional Director as agreed.
• Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the success of the care home business.
• Raising care home awareness through local community networking and marketing activities to agreed budgets and timescales.
• Support the creation of marketing collateral.
• Attend and carry out presentations at external customer meetings and internal meetings with other company functions.

Knowledge and experience:

• Excellent communication skills
• Strong commercial background with experience in lead generation
• Demonstrable successful sales record
• Ability to develop and nurture relationships with customers and key internal/external stakeholders
• Ability to work against targets and deadlines
• Previous experience in social care highly desirable but not essential

At MMCG we offer a variety of benefits, including:

Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*

Benefits platform – discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc. Online and instore discounts

Vectis Card – instant discount card

Pension Scheme with Nest

Personal car leases via salary sacrifice*/**

25 days holiday plus bank holidays

Holiday Flex – purchase additional holiday**

Enhanced Company Maternity, Paternity, Adoption pay, plus £200 new child payment

Flexible working patterns

Cycle to work scheme*/**

Service recognition

Training support and development opportunities

Employee Assistance Programme

Wellbeing support

Discounted gym membership

Eligible for a Blue Light Card

Subsidised BHSF Sick Pay Cover

BHSF, Life Cover, Cancer Cover, Personal Accident Cover

Free The Company Shop membership

Free Will Service

Concerts for Carers

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

If this sounds like the opportunity for you and you would like to work for a forward-thinking, empowering employer, apply now to send your details to our Talent team!

Pinewood Residential Home

Pinewood Residential Home is located in pleasant surroundings that include sea and countryside views, within which residents can receive quality residential care and live a relaxing lifestyle. All of the 47 en-suite rooms are fully furnished and tastefully decorated but care workers actively encourage residents to personalise their room as much as possible. Some rooms have a balcony or patio. A team of qualified staff is motivated to ensure that individual dignity is maintained and quality of life is enhanced, in a relaxed atmosphere, 24 hours a day. Residents' medical needs are met through an excellent liaison system between their GPs and the Island health professionals. Voluntary and religious support is always available. Regular visits from entertainers and in-house activities provide an enjoyable social life for residents, involvement in which is optional. A wide choice of quality menus are prepared by qualified chefs, to meet all dietary requirements. Waitress service is provided in a delightful dining room and personal service is available for those who wish to eat in the privacy of their room. They offer permanent and short stay, convalescent and respite care to residentially and non-residentially qualified people. The experienced management team at Pinewood, led by the resident Head of Home, ensures that high standards of care are maintained at all times.

Proud member of the Disability Confident employer scheme

Service Care Solutions are looking for a Communications Operator to work within the North Wales Police on a 10-month contract.

Location: St Asaph

Job role/responsibilities:
To provide a professional, effective, and efficient customer service within North Wales Police with the aim of 'getting it right first time.

• To receive and resolve public enquiries in accordance with force policy.
• To give advice and take appropriate action, being accountable for getting it right first time and managing callers' expectations regarding the service that can be provided.
• To interrogate and analyse a broad range of information systems in order to assess risk and gather relevant supporting data to provide the best and safest resolution to the caller's enquiry/request.
• To record relevant information clearly and accurately into an extensive range of computer systems for a variety of intended audiences including other police departments and external agencies.
• To liaise with external agencies as appropriate.
• To be responsible when appropriate for the closure of incidents.
• To distribute messages as appropriate via the force system such as e-mail, telephone fax and intranet.
• To direct the nearest "police unit" to an incident/emergency once the location has been identified, by way of 'intelligent deployment' by considering and deciding upon the most appropriate resources to commit to it, based on their role, skills, and equipment.
• To be fully accountable for all deployment decisions, which will include the forward planning and management of resource options, thereby maximising the most efficient use of available resources to respond to Priority 0 and Priority 1 events.
• To inform and direct other relevant emergency services to incidents e.g. fire, ambulance, RAF Mountain Rescue etc.

Knowledge/Experience required:

• Ability to type/word process 25 - 30wpm.
• Good communication skills together with the ability to work well in a team environment or on their own initiative.
• The use of information technology to an intermediate level together with windows systems and/or relevant experience.
• Ability to evidence problem solving skills.
• Ability to remain calm in stressful situations.
• Good geographical knowledge of North Wales.

Qualifications:

• NVQ level 3 or equivalent qualification, in Communication/Business/Customer related field, or an equivalent amount of proven relevant experience.
• Welsh Speaking (Level 4/5).

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.Ashcroft@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.

Georges River 16ft Sailing Club is embarking on a multimillion dollar redevelopment and we want you on the team!
Check out the exciting plans here: https://georgesriversailingclub.com.au/renovation-notice/
We are seeking bubbly, energetic, professional team players who display exceptional customer service to join our Service Attendant team. 



As a frontline team member, you will have the opportunity to train and work across other departments including Bar, Bistro, Gaming, Functions & Events - just to name a few! Equally, if you are after career development you have also come to the right place.
We will provide all the necessary training for you; all you have to bring is a can-do attitude and be willing to go the extra mile to complete the job to a high standard. 



About You

Ability to work a flexible rotating shift roster.
No experience
... Click here to view more detail / apply for Service Attendants (Bar, Gaming & Wait Staff) -GRSC

We are seeking bubbly, energetic, professional team players who display exceptional customer service to join our Service Attendant team. 



As a frontline team member, you will have the opportunity to train and work across other departments including Bar, Bistro, Gaming, Reception, Cellar, Concierge, Functions & Events - just to name a few! Equally, if you are after career development you have also come to the right place.
We will provide all the necessary training for you; all you have to bring is a can do attitude and be willing to go the extra mile to complete the job to a high standard. 



About You

Ability to work a flexible rotating shift roster.
MUST Be available 3-4 days a week minimum
No experience necessary. We provide all the training you need!
Possess a passion for delivering excellent
... Click here to view more detail / apply for Service Attendants (Bar, Gaming & Wait Staff) ? Hurstville

On behalf of our client, we are looking for a full-time experienced Corporate Service Manager.

The role will be responsible for overseeing our Client’s operations, supporting with establishing, and building new and growing venture in a new market.

The daily duties and responsibilities include:
• Provide strategic planning and management for operations, including staffing, facilities, IT and internal processes/ operational procedures
• Spearhead the successful launch of our client’s business within market and developing and implementing growth strategies.
• Improve and develop financial efficiencies, control costs, and maximize productivity through the implementation of effective methods and standard processes/tools. Manage working capital in accounts receivable and inventory.
• Responsible for working in partnership with key stakeholders to build brand awareness, roll out marketing strategies, build competitive cost proposals to secure customer base.
• Successfully build, coach, and develop team members in line with our client’s culture and values.
• Manage functions including sales, customer success, and development, to ensure a best-in-class customer experience including creating formal procedures aligned with business strategy and planning
• Developing implementation timelines, managing towards project milestones, addressing client concerns, meeting, and exceeding client expectations through the go-live of a project, and managing relationships on an on-going basis to ensure retention.
• Overseeing and driving the regional operations in line with the global operation strategy and company objectives
• Strategically planning on local office expansion in terms of headcount, organization and capacity planning
• Working with the Operation team in managing global production activity, assessment capacity, headcount planning, putting forward new incentives, etc.
• Defining with Management and the local team leaders and teams with clear roles and responsibilities, and managing expectations
• Conducting regular performance review, appraisals & salary review with the local team leaders and teams
• Developing, providing avenues for support, coach, motivation and reward to respective team leaders and teams
• Guiding the development of skills and competencies of team members including identifying training and development needs

Education – Bachelor degree or higher qualification desirable. Industry experience may substitute.

Experience & Skills
• 5+ years of experience implementing solutions and/or managing the strategic overall operation of a business
• Strong client relationships with a strong understanding for what makes a product a success for clients.
• Solid experience managing cross-functional teams with a strong ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications.
• Proficiency at managing and prioritizing multiple priorities simultaneously coupled with the ability to anticipate/resolve implementation bottlenecks/issues before they happen.
• Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives.
• The ability to quickly establish trust and credibility with clients coupled with strong communication and client relationship management skills, with the ability to manage high profile client stakeholders.
• Experience in building operational procedures, brand awareness, and building teams for success in new markets
• Good understanding of business operations and decision-making processes
• Analytical and performance-driven mindset
• Critical thinking and decision making
• Effective time manager and multi-tasker able to effectively prioritize in a fast-paced environment - Innovative problem solver
• Team Player / ability to collaborate with others & work in a team-oriented environment
• Ability to work well in an international and multicultural environment

Salary - Salary being offered is commensurate with qualifications and experience and is between $95,000 – $150,000

APPLY HERE: https://hire.xemplo.com/public/69b514fc-0b49-4663-8e38-be0777f9b67a/723d5703-9bd7-48a9-a3a9-0400721309c5

Our highly valued Service Centre Team are the nerve-centre of the TOMRA operation across NSW and Australia. From monitoring our systems to minimise downtime, coordinating onsite maintenance and repairs, they also provide our Australian customers a great experience with queries and complaints.

This tight knit team bring their individual personalities to the role every day and are seeking fellow team mates to assist during our peak period. We love diversity, so are looking forward to meeting people from all industries and backgrounds that are as passionate at providing great customer service to both internal and external stakeholders.

This is a full time role in a business that operates 7 days a week. Our Service Centre is operational between the hours of 7:00am - 10:00pm daily.

You will be located in the TOMRA Sydney office in St Leonards and will work on a shift-based roster.

What you’ll be doing:

• Engaging in an informative training program to learn all about TOMRA
• Provide hotline technical support to partners and colleagues in the field
• Monitor systems and run diagnostics via a web-based portal
• Interact with technicians, colleagues and partners visiting sites
• Analyse anomalies and take corrective actions
• Perform configurations and changes to the machines remotely online