Total 1,886 job vacancies in Mumbai

We are seeking a detail-oriented and proactive Product Assistant to join our production team. The ideal candidate will be responsible for coordinating worker assignments, managing rejection handling, monitoring production operations, conducting inspections, and ensuring effective job assignments. If you have a strong understanding of production processes and a commitment to quality, we want to hear from you!

Key Responsibilities

1. Worker Assignment

• Assign tasks and responsibilities to workers based on production needs and team capabilities.
• Coordinate with the Production In-Charge to ensure effective and efficient worker allocation.

2. Rejection Handling

• Take action on online rejections by investigating issues, documenting reasons for rejection, and implementing corrective measures.
• Communicate with relevant team members to address and resolve any quality issues promptly.

3. Monitoring Operations

• Oversee ongoing production operations to ensure they run smoothly according to the production plan.
• Monitor the progress of production activities and report any deviations or issues to the Production In-Charge.

4. Dimensional Inspection

• Conduct online inspections of dimensional parameters to ensure products meet specified quality standards.
• Verify that products are within tolerances and take corrective action if deviations are found.

5. Job Assignment

• Assign specific tasks and jobs to workers in coordination with the Production In-Charge.
• Determine which tasks need prioritization and ensure that workers are clear on their responsibilities.

We are seeking an energetic and results-driven Sales Coordinator to join our sales team. The ideal candidate will play a key role in managing the sales cycle, building client relationships, and providing exceptional after-sales support. If you have a passion for sales and a commitment to achieving targets, we want to hear from you!

Key Responsibilities

1. Business Planning and Goal Setting

• Business Plans: Create detailed business plans designed to achieve predetermined goals and quotas, outlining strategies and actions to drive sales success.

2. Sales Cycle Management

• End-to-End Sales: Manage the entire sales cycle from identifying potential clients to securing deals, including lead generation, qualification, and closing.

3. Opportunity Identification and Networking

• Sales Opportunities: Unearth new sales opportunities through networking, referrals, and market research. Build and maintain long-term partnerships with clients.

4. Product Presentation

• Client Presentations: Present products and services to prospective clients, demonstrating their value and benefits to address specific needs.

5. After-Sales Support

• Customer Loyalty: Provide professional after-sales support to ensure customer satisfaction, address any concerns, and maximize customer loyalty.

6. Client Relationship Management

• Ongoing Contact: Maintain regular contact with clients to understand and meet their evolving needs, ensuring ongoing engagement and satisfaction.

7. Issue Resolution

• Complaint Management: Respond to complaints and resolve issues promptly to maintain client satisfaction and uphold the company's reputation.

8. Negotiation and Record Keeping

• Agreements and Records: Negotiate agreements with clients, manage sales documentation, and keep accurate records of sales activities and data.

Requirements and Skills

Experience

• Proven Experience: Demonstrated experience as an Account Executive or in a similar sales or customer service role, with a track record of meeting or exceeding sales targets.

Knowledge

• Sales Principles: Strong knowledge of market research, sales strategies, and negotiating principles to effectively manage and close sales opportunities.

Technical Skills

• MS Office: Proficient in MS Office applications for reporting and data analysis.

Communication and Presentation Skills

• Effective Communication: Excellent communication and presentation skills to convey product value and build relationships with clients.

Organizational Skills

• Time Management: Strong organizational and time-management skills to handle multiple tasks efficiently and meet deadlines.

Business Acumen

• Understanding of Operations: Solid understanding of business operations with the ability to align sales strategies with overall business goals.

Personal Traits

• Enthusiasm: Enthusiastic and passionate about sales, with a proactive approach to finding and securing new business.

We are seeking a dedicated and detail-oriented Quality Control Manager to join our team. This role is crucial in ensuring that our products meet the highest quality standards while driving continuous process improvements. The ideal candidate will have a strong background in quality management and a commitment to excellence.

Key Responsibilities

1. Process Improvement

• New Product Development: Enhance the reliability and quality of new product development processes.
• Ongoing Review: Continuously review products, processes, and systems to identify areas for improvement.

2. Quality Standards and Compliance

• Maintain Standards: Ensure that company quality standards are consistently upheld.
• Specifications: Devise, review, and set specifications for products or processes, including raw materials or intermediate products.
• Supplier Compliance: Set requirements for suppliers and monitor their adherence to these standards.

3. Manufacturing Oversight

• Process Monitoring: Oversee the product manufacturing process to ensure adherence to quality standards.
• Production Meetings: Actively participate in production meetings to stay informed about manufacturing conditions and challenges.
• Final Inspection: Inspect final outputs and compare them to requirements, approving products or rejecting defects.

4. Team Management and Training

• Supervision: Supervise inspectors, technicians, and other staff, providing guidance and feedback to ensure high-quality work.
• Training: Ensure employees receive adequate quality assurance training across all aspects of the production process.

5. Health and Safety

• Guidelines Compliance: Ensure compliance with health and safety guidelines and legal obligations throughout the production process.

6. Quality Assurance and Reporting

• Inspection and Testing: Examine goods or services to verify they meet quality standards, including raw materials used in production.
• Statistical Reports: Produce statistical reports on quality standards and issues.
• Management Reporting: Report on quality issues, product recalls, and other relevant matters to upper management.

7. Customer Engagement and Feedback

• Customer Needs: Understand customer needs and requirements to develop effective quality control processes.
• Product Feedback: Engage with customers and gather feedback to improve quality and address any concerns.

8. Efficiency and Waste Management

• Production Efficiency: Work on improving production efficiency and managing waste effectively.

9. Product Approval

• Approval Process: Approve products that meet quality standards and reject those that fail to meet specifications.

10. Process Changes

• Recommendations: Recommend and implement changes to production processes and quality control procedures as needed.

We are looking for a diligent and experienced Quality Supervisor to join our quality assurance team. The ideal candidate will be responsible for overseeing quality investigations, ensuring compliance with standards, and maintaining the highest quality across production processes. If you have strong leadership skills and a commitment to quality excellence, we want to hear from you!

Key Responsibilities

1. Quality Investigations and Compliance

• Product Investigations: Initiate and escalate product quality investigations as necessary.
• Compliance Management: Ensure compliance with ISO standards and support internal audit programs, quality investigations, and product performance reviews.

2. Communication and Coordination

• Effective Communication: Communicate effectively with team members and other departments regarding quality issues.
• Cross-Functional Collaboration: Work collaboratively with other site supervisors and departments to address quality concerns.

3. Production Line and Material Inspection

• Production Readiness: Check that production lines are ready and meet customer requirements before production begins.
• Material Inspection: Inspect inward materials purchased, such as paint and thinner, to ensure they meet quality standards.

4. Customer and Dispatch Support

• Customer Complaints: Address customer complaints promptly and liaise with the Head of Department (HOD) as needed to resolve issues.

5. Final Product Inspection

• Quality Analysis: Analyze finished products and dispatch lines to ensure quality before shipment to customers.

6. Quality Control Records and Specifications

• Record Keeping: Maintain complete and accurate quality control (QC) records for all inspections and investigations.
• Specifications Review: Devise and review product or process specifications to ensure they meet required standards.

7. Inspection and Testing Oversight

• Oversight: Oversee the inspection and testing of materials, parts, and products to ensure adherence to quality standards.
• Support: Provide support and guidance to Receiving Inspectors, Final Inspectors, and In-Process Inspectors.

8. Feedback and Scheduling

• Feedback: Provide constructive feedback on material, part, and product specifications based on inspection results.
• Scheduling: Ensure timely scheduling of raw material inspections, product inspections, auditing, and data collection.

9. Quality Investigation Authority

• Initiation: Authority to initiate and escalate quality investigations when necessary.
• Compliance Enforcement: Authority to enforce quality control procedures and ensure compliance with established standards.

We are seeking a detail-oriented and strategic Purchase Manager / Executive to join our procurement team. The ideal candidate will be responsible for developing purchasing strategies, managing supplier relationships, overseeing inventory needs, and ensuring cost-effective procurement processes. If you have strong negotiation skills and a commitment to quality and efficiency, we want to hear from you!

Key Responsibilities

1. Purchasing Strategy and Management

• Strategy Development: Develop and implement effective purchasing strategies to optimize procurement processes.
• Daily Activities: Manage daily purchasing activities, supervise purchasing staff, and allocate tasks to ensure efficient operations.

2. Supplier Management

• Supplier Relations: Build and maintain strong relationships with suppliers. Negotiate contracts, prices, and delivery timelines.
• Vendor Evaluation: Evaluate potential vendors based on quality, timeliness, and price. Select and negotiate contracts with suppliers.

3. Documentation and Record-Keeping

• Record Maintenance: Maintain a comprehensive supplier database, purchase records, and related documentation to ensure accurate and up-to-date information.

4. Inventory and Equipment Management

• Inventory Coordination: Work closely with inventory control teams to determine and manage inventory needs, ensuring optimal stock levels.
• Equipment Maintenance: Oversee the maintenance of office and manufacturing equipment and machinery, ensuring they are in good working condition.

5. Quality Assurance and Cost Management

• Quality Standards: Ensure all procured items meet the required quality standards and specifications.
• Cost Estimates: Prepare cost estimates, manage budgets, and track expenses to ensure cost-effective purchasing.

6. Process Improvement

• System Enhancement: Continuously work to improve purchasing systems and processes for greater efficiency and effectiveness.
• Metric Tracking: Track and report key functional metrics to identify opportunities for cost reduction and process improvement.

7. Training and Development

• Employee Training: Train new employees in the purchasing process and the use of purchasing systems to ensure consistency and competence.

8. Order Management

• Order Processing: Review and process purchase orders to ensure accuracy and timely fulfillment of orders.
• Delivery Scheduling: Schedule deliveries and monitor the timely fulfillment of orders to avoid disruptions in the supply chain.

9. Vendor Research and Selection

• Vendor Research: Research and evaluate potential vendors to compare pricing and services, ensuring the best value for the company.

10. Coordination and Communication

• Internal Coordination: Coordinate with fellow managers to monitor inventory levels and determine supply needs based on production and operational requirements.
• Problem Resolution: Address any issues related to procured items, including quality problems or delivery delays.

11. Contract Negotiation

• Authorized Negotiation: Negotiate prices and contracts with suppliers.
• Vendor Selection: Select prospective vendors and establish agreements.

12. Order Approval

• Approval Process: Approve purchase orders and ensure they align with company needs and budget constraints.

We are looking for an experienced and dynamic Production Manager to lead our production team. The ideal candidate will be responsible for overseeing the entire production process, ensuring efficient operations, maintaining quality standards, and driving continuous improvement. If you have a strong background in production management and a passion for optimizing processes, we want to hear from you!

Key Responsibilities

1. Production Planning and Scheduling

• Oversee the entire production process, including planning and organizing production schedules.
• Develop and coordinate production plans and timelines in collaboration with customers.
• Assign daily workloads to team members to ensure efficient operations.

2. Team Supervision and Coordination

• Supervise the production team to manage and execute production activities effectively.
• Work with the team to plan, schedule, and perform production tasks.
• Conduct job training sessions to help team members achieve production goals.
• Evaluate and supervise the performance of production personnel.

3. Maintenance and Equipment Management

• Schedule regular maintenance and inspection of equipment to ensure operational efficiency.
• Determine and allocate the necessary equipment, materials, and manpower for production tasks.

4. Process Improvement and Quality Control

• Suggest and implement process improvements to enhance production quality and capacity.
• Monitor production activities to ensure the final product meets quality standards and customer specifications.
• Investigate production issues, develop resolutions, and recommend cost reduction initiatives while maintaining quality.

5. Cost Management and Productivity

• Focus on reducing expenses and increasing productivity across all product lines.
• Set ambitious production goals, communicate them to employees and subordinates, and strive to achieve them.

6. Compliance and Safety

• Ensure adherence to company policies, safety standards, ISO, QMS (Quality Management Systems), and other relevant safety standards.
• Establish and enforce workflow policies that enhance speed and efficiency without compromising product safety or integrity.

7. Documentation and Knowledge Management

• Maintain deep knowledge of ISO, QMS, and safety standards while ensuring proper documentation.
• Develop and implement workflow policies and procedures to enhance overall production efficiency.

We are looking for a dedicated and experienced HR Manager / Assistant Manager to join our team. This role involves overseeing human resource management, ensuring safety and compliance, and driving training and development initiatives. If you are passionate about fostering a safe and compliant work environment while supporting employee growth, we want to hear from you!

Key Responsibilities

1. Human Resource Management

• Oversee recruitment processes to attract and retain top talent.
• Conduct and manage internal and external training programs.
• Maintain discipline at all organizational levels.

2. Safety and Compliance

• Ensure a safe, clean, hygienic, and secure work environment.
• Implement and monitor safety protocols to prevent accidents and emergencies.
• Ensure adherence to legal and statutory compliance, including international and national standards.

3. Training and Development

• Develop and oversee effective training programs focused on safety and compliance.
• Monitor and evaluate the effectiveness of training in preventing accidents and incidents.

4. Documentation and Standards

• Maintain documents that comply with legal requirements and applicable standards.
• Ensure all records and documents meet statutory and regulatory compliance.

5. Quality and Infrastructure

• Ensure the achievement of quality objectives.
• Plan and implement infrastructure protection and development strategies.

6. Hazard and Risk Analysis

• Prepare and review hazard/risk analyses.
• Ensure that Hazard Identification and Risk Assessment (HIRA) is implemented and kept up-to-date.

7. Emergency Preparedness

• Ensure preparedness for emergencies through periodic mock drills.
• Record and suggest actions to improve emergency preparedness.
• Activate the Emergency Response Team as needed.

8. Performance Monitoring

• Periodically monitor the performance of the EHS system as per the management program.
• Review and update EHS documentation to comply with legal requirements, aiming for zero accidents.

9. Compliance and Audits

• Ensure statutory compliance and update the legal register.
• Conduct audits/inspections to ensure adherence to health and safety norms.
• Ensure maintenance activities follow EHS best practices.

10. Training and Awareness

• Provide periodic training on various EHS aspects to all employees.
• Make personnel aware of their roles, compliance actions, emergency procedures, and reporting protocols for near-misses, accidents, or incidents.

11. Documentation and Reporting

• Review the suitability and effectiveness of EHS documentation regularly.
• Ensure proper recording of storage, handling, and disposal of materials per stipulated norms.

12. PPE and Safety Practices

• Ensure the use of applicable Personal Protective Equipment (PPE) by all personnel.
• Confirm that machine operations, maintenance, and handling adhere to safety practices.

13. Material Management

• Oversee the storage, handling, issuing, and disposal of materials in accordance with EHS requirements.

14. Approval and Authorization

• Approve the HIRA and any changes to it.
• Authorize work permits as necessary.

15. Risk Management

• Stop any activity if EHS-related risks could lead to accidents.
• Ensure effective management of emergencies to avoid casualties and damages.

16. Compliance and Enforcement

• Conduct timely audits and ensure appropriate actions are taken based on audit findings.
• Bar personnel from working if they do not use adequate PPE as stipulated.

Position Overview

We are seeking a results-driven Business Development Manager to drive sustainable financial growth by boosting sales and building strong, long-term client relationships. The ideal candidate will manage the sales pipeline, develop new business opportunities, and work closely with the sales and marketing teams to achieve strategic goals. If you have a passion for sales and a knack for relationship building, we want to hear from you!

Key Responsibilities

1. Sales Pipeline Management

• Manage both existing sales pipelines and the development of new business opportunities.
• Compare current sales numbers to desired quotas and adjust strategies as needed.

2. Proposal Development

• Lead the creation of new business proposals and presentations to develop and nurture opportunities and partnerships.

3. Trend Analysis and Pipeline Building

• Identify trends and customer needs to build a sales pipeline aligned with short, medium, and long-term targets.

4. Strategy Development

• Develop strategies and positions by analyzing new venture integration and ensuring alignment with business objectives.

5. Marketing Coordination

• Assist in the coordination and implementation of marketing strategies.
• Delegate tasks among team members to achieve strategic goals.

6. Team Motivation and Performance Tracking

• Motivate the sales and marketing team to achieve high performance.
• Track team performance, report metrics, and ensure the team meets its objectives.

7. Industry and Customer Insights

• Monitor and evaluate industry trends and customer drivers.
• Meet regularly with managers and stakeholders to discuss strategy and progress.

8. Proposal Management

• Manage the proposal response process, including RFP requirements, content creation, and coordination of inputs from various sources.

9. Lead Generation and Opportunity Management

• Generate new leads, identify and contact decision-makers.
• Screen potential business opportunities and select deals aligned with company strategies.
• Facilitate pitch logistics and negotiations.

10. Sales Strategy and Process Improvement

• Develop and implement outbound sales and business development strategies, processes, and best practices across the company.

11. Deal Structuring and Pricing

• Support deal structuring and pricing with business-value analysis.
• Negotiate prices for proactive bids and proposals.

12. Professional Development

• Maintain and share professional knowledge through continuous education, networking, and attending industry events.

We are seeking a proactive and results-oriented Business Development Executive to join our team. The ideal candidate will be responsible for identifying new business opportunities, managing the sales process, building client relationships, and ensuring customer satisfaction. If you have a passion for driving growth and delivering tailored solutions to clients, we want to hear from you!

Key Responsibilities

1. Identifying Opportunities for New Business Development

• Follow-Up on Leads: Regularly review and follow up on leads generated through referrals, networking events, and online inquiries.
• Conduct Research: Analyze industry trends, market data, and target client profiles to identify potential business opportunities.

2. Generating New Business Opportunities

• Client Meetings: Schedule and conduct meetings with potential clients to understand their specific needs and challenges.
• Provide Solutions: Offer tailored solutions that align with client needs, demonstrating how our services or products can effectively address their pain points.

3. Managing the Sales Process

• Sales Pipeline Management: Oversee the entire sales process from initial contact to closing, ensuring all stages are properly managed and documented.
• Close Deals: Use effective negotiation and closing techniques to convert prospects into clients.

4. Building and Maintaining Client Relationships

• Client Engagement: Regularly engage with existing clients to nurture relationships, ensuring they feel valued and heard.
• Portfolio Management: Actively manage and develop the existing client portfolio to maximize satisfaction and retention.

5. Meeting Targets

• Activity and Revenue Goals: Set and work towards meeting or exceeding weekly and monthly activity and revenue targets.

6. Communication Channels

• Customer Communication: Maintain various channels for effective communication with customers, ensuring responsiveness and clarity.

7. Handling Offers and Orders

• Submission of Offers: Prepare and submit offers to clients in a timely and professional manner.
• Order Review: Review customer orders to ensure accuracy and alignment with client requirements.

8. Customer Complaint Management

• Complaint Handling: Address and resolve customer complaints promptly and effectively to maintain satisfaction and loyalty.

9. Analyzing Customer Satisfaction

• Feedback Collection: Obtain and analyze customer satisfaction information to gauge service effectiveness and identify areas for improvement.

10. Quality and Improvement

• Quality Objectives: Ensure that the company's quality objectives are consistently met and maintained.
• Corrective Actions: Initiate and implement corrective and preventive actions to address any quality issues or process deficiencies.

The person will be responsible for maintaining and managing the accounting and financial information. Manages and coordinates the daily activities of the accounting staff to quickly and accurately record the financial transactions generated by business activities. Ensuring SLA’s and KPI’s are met and focus on continuous improvement.Duties and Responsibilities:Domain knowledge of RTR processes.Manage the general accounting processes including journal entry preparation and approval, account reconciliations, month-end close procedures, consolidations, etcProvide timely and accurate financial information and analysis to support both internal and external reporting in accordance with statutory or government reporting guidelinesClear understanding of Customer needs. Contribute in client/customer reviews/meetingsActively participate in transition and put systems and audit requirements in place from startup stageInitiate best practice sharing across the team. Performs autonomously, initiates and manages complex, departmental and/or cross- company work.Follow appraisal and feedback mechanism. Do goal setting with the team and ensure effective and measurable reviews and feedback mechanismsDrive and mentor Continuous Improvement projects (Lean and Six sigma based)Successfully handles most non-routine issues, escalates to management on a timely manner, issues that cannot be resolvedSupport the timely reporting of key financial information and monitor the performance and quality of the activities performed based on agreed upon Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)Adaptable to learn new processes, concepts, and skillsDemonstrates the ability to work as part of a teamComplies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to

He or She will also be responsible forAdhering to the Standard Operating Procedures specified for the process.Meet the specified productivity and quality targets every month.Having complete and updated product knowledge, and on being well acquainted with the product. Maintaining accuracy of information given to customers.Ability to understand core issue and reply back to the customer with a satisfactory opener and closure To work as per the compliance of the customer requirements.To be a team player and achieve individual and team goalsGood email writing skills in English, should be able to comprehend and respond to the customer accuratelyComputer Literate.Diploma or Degree in the travel field desirablePreferably worked in an agency dealing with customer service and complaints.Good spoken Verbal & written communication skills.Reading between the lines.Team players with a disposition to learn. Good grasping ability and Logical reasoning.Customer centricity. Adaptability and responsibility

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Project Manager (Account Management) 

As our business continues to grow and reach new heights, we are looking for a Senior Project Manager to join us to help us with our next phase as we develop our account management and operations across APAC. You’ll be working with our Business Director when managing and nurturing existing client accounts and relationships, ensuring our commercials are aligned, and building synergies between external clients, our embedded talent and internal business functions: Finance, Operations, Talent Acquisition and HR.

You’ll have trust and empowerment from the management team to move the needle. You’ll help to safeguard and support our business activities and profitability to drive sustainable growth. You’ll get to support strategic business growth and product development conversations and own the implementation of such programmes. If you’re looking for an opportunity to propel your career to new heights by expanding your account management skills and commercial acumen, this is it! 

Role: 

• Develop and maintain strong client relationships and encourage expansion of engagements as we grow our share of wallet within the existing client network.
• Own and project manage the end-to-end client needs, including outreach, proposals, presentations, negotiating deals, managing SOW alignments, budgets, and renewals, ongoing client CRM, account reviews, and navigating a vast variety of enquiries. 
• Become the go-to person and a trusted advisor to our clients and partners with a strong focus on driving results and profitability while building relationships.
• Develop and own compelling proposals and pitch materials by project managing resources and timelines, case studies, and presentations.
• Display the passion and drive of a client portfolio owner, take accountability for obstacles and rectify those as appropriate. 
• Provide intel to support the day-to-day operations of the business unit, including timely updates, reporting and actionable business insights. 
• Support and own strategic and operational business initiatives, including but not limited to business planning, financial and commercial control, client and internal operations.
• Act as a catalyst for customer service and operational excellence across the organisation as aligned with the clients’ and business requirements and priorities. 

You:

• 8+ years of experience in an agency, consultancy or in-house team, well versed with account management, marketing, and strategic creative processes.
• Proven project management abilities with an eye for detail and creativity and experience with creative production processes. 

• Strong in communication with demonstrated success in handling and communicating complex or sensitive business issues to clients and C-Suite.
• ​​Create high-level presentations and be comfortable presenting to senior management. 
• Thorough understanding of diverse business processes and strategy development through strong analytical and financial acumen with an ability to think “end-to-end”.
• Possess critical thinking skills coupled with process improvement ability to build systems, processes and procedures from the ground up in a start-up environment. 
• Able to manage multiple priorities, projects and deadlines simultaneously.
• Eager to motivate and inspire with high tolerance and appreciation for navigating through ambiguity. 

• Exceptional verbal and written English communications and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!

Position: Technical Account Manager

Location: Mumbai, India

About LRN

Do you want to use your expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:

The Technical Account Manager should be a tech-savvy professional with the ability to explain technical details and requirements to a non-technical audience. The incumbent will be results-driven and aspire to achieve defined goals. The role will recommend best practice solutions to any request or related issues within the LRN LMS. The TAM will analyse customers’ needs and suggest upgrades or additional features to meet their requirements.

Your responsibilities will include:

Serve as the single point of contact (SPOC) for technical integrations for existing clients, facilitating smooth integration processes and addressing any technical challenges or queries promptly.

·Act as the dedicated technical account manager for clients opting for extended onboarding team services, serving as their primary liaison for all technical and platform-related matters.

Collaborate closely with clients and internal stakeholders to understand technical requirements, assess feasibility, and develop customized solutions to meet client needs effectively.

Lead the technical implementation process for clients, coordinating activities across cross-functional teams such as Sales, Technology, and Operations to ensure successful execution within defined timelines.

·Provide proactive support and guidance to clients on platform usage, configuration, and optimization to maximize the value derived from our services.

Conduct regular check-ins with clients to assess satisfaction levels, gather feedback, and identify opportunities for improvement or upselling of additional services.

Work closely with the product development team to relay client feedback, prioritize feature requests, and contribute to the continuous improvement of our platform based on client needs and market trends.

Actively participate in the development and maintenance of standardized operational processes, documentation, and best practices related to technical integrations and client support.

Identify, assess, and manage potential risks associated with technical integrations and client engagements, developing contingency plans to mitigate any adverse impacts on project timelines or outcomes.

Prepare and communicate regular project updates, technical reports, and performance metrics to internal stakeholders and clients, ensuring transparency and alignment with project objectives.

• Minimum 3 years of experience working in LMS implementation and/or learning program or implementation coordinator.
• A bachelor's or master's degree in a relevant field such as instructional design, education technology, project management, or business administration.
• Strong communication, leadership, and interpersonal skills are necessary to manage projects and coordinate with teams. The TAM should be able to manage stakeholders and communicate effectively with project sponsors, instructional designers, developers, and subject matter experts.
• The ability to analyse problems and develop effective solutions is important for successful project management.
• A deep understanding of e-learning technologies, industry standards, and best practices is essential. Familiarity with Learning Management Systems (LMS), authoring tools, and e-learning content development is also important.
• Excellent verbal and written communication skills in English with professional fluency.
• Certification in project management such as PMP (Project Management Professional) or Agile Certified Practitioner (ACP) can be an added advantage.
• LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Competitive compensation
• Excellent medical cover

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are looking for an Account Representative to manage assigned client accounts. You will address customer concerns and contact prospects to expand your account portfolio. We expect you to be an energetic, goal-driven person with excellent communication skills. This role may often be challenging so you should be able to remain calm and polite in tough situations. If you also have some experience in sales or customer service, we’d like to meet you. Your goal will be to foster long-term relationships with clients and help grow our business.

Responsibilities

• Be the main point of contact of assigned customers
• Negotiate contracts and handle paperwork (e.g. invoices, orders)
• Follow up regularly after closing a sale to ensure client satisfaction
• Respond promptly to customer queries and complaints to find solutions and defuse tension
• Pass on issues to account managers when needed
• Present new or additional products and services to existing customers
• Approach prospective clients through cold-calling, email etc. to meet sales targets
• Send reports on sales activity, accounts status and possible issues

• Proven experience as an Account Representative or other sales role
• Experience in customer service is a plus
• Proficient in MS Office; familiarity with Salesforce
• Strong communication and negotiation skills
• Excellent organizational and multitasking ability
• Assertiveness and confidence
• Goal-driven with ability to work under pressure
• Good problem-solving skills
• High school diploma; BSc/BA in business is a plus

Onetouch Controls is seeking an organized and detail-oriented Accounting Assistant to join our finance team. In this role, you will be responsible for supporting our accounting department by performing various administrative and accounting tasks. You will play a vital role in maintaining accurate financial records, processing transactions, and assisting with audits. The ideal candidate should possess a strong understanding of basic accounting principles and have excellent numerical proficiency.

Responsibilities

• Assist with day-to-day accounting activities, including invoicing and accounts payable/receivable
• Maintain accurate records in our accounting software
• Prepare and process bank deposits and reconciliations
• Assist in the preparation of monthly financial reports
• Support the accounting team during audits and ensure compliance with financial regulations
• Handle administrative tasks including data entry and filing of financial documents
• Communicate with vendors and clients regarding financial inquiries

• Proven experience as an Accounting Assistant or similar role
• Basic understanding of accounting principles
• Proficiency in MS Excel and accounting software (e.g., QuickBooks, Sage)
• Strong attention to detail and accuracy
• Excellent organizational and time-management skills
• Ability to handle multiple tasks and meet deadlines
• Strong communication skills, both verbal and written
• Associate degree in Accounting, Finance, or a related field preferred