Total 1,850 Customer Service job vacancies in Kuala Lumpur City Centre

The main responsibility will be to assist the Sales Support Manager in providing support for the Sales Director and his/her sales team in their day-to-day business.

Key Responsibilities include:

• Independent, proactive and pragmatic support in day-to-day business including some client’s management
• Independent processing of internal and external correspondence in English
• Independent communication with internal and external stakeholders
• Support for Sales Director and his/her team members to complete the tasks assigned by Sales Support Manager
• Cooperation and collaboration with other departments in case of a need
• Administrative work related to expenses management, data gathering and processing from different sources
• Design of presentation documents and decision templates

• Act as the POC for all things Owner Quality and Cx for site level support on execution of the Program requirements
• Manage the Cx Agent (CxA) and make sure that the CxA deliverables are completed on time and correctly
• Manage the QA team
• Manage the coordination of the transition from L1-3 to L4-5, advising the GC on the equipment delivery sequence to meet the requirements
• Monitor the Cx progress and achievement (tag completion), monitor the Cx escalation process is followed, advise on the state of readiness for the key project milestones
• Identify and escalate any deviation from the program standards
• Identify and escalate any risk to the project
• Provide accurate Cx performance reporting at the project and program level
• Monitor the delivery of the specific Cx execution plan for the project
• Review GC/CxA Cx & QA plans
• Appropriately notify anticipated stakeholders of Cx activities and involve them in key decisions made during the Construction phase
• Attend OAC (Owner Architect Contractor) meetings
• Attend the daily Startup and daily/weekly Cx meetings with the GC and CxA to observe progress and decide upon direction for open issues
• Attend the weekly GC Quality Meeting
• As required, attend site MEP coordination meetings, pull planning meetings, first of kind (FOK) meetings, preparatory meetings, design review meetings and any other project coordinator level meetings
• Participate in Cx Issues Log review, direct the CM/GC and their subcontractors to resolve issues
• Reporting on QCx issues
• Align the GC with the expectations of what the requirements are for the Cx schedule updates
• Monitor the FAT/FWT matrix (to be updated by the GC), participate in FAT/FWT meetings and assist the CxA (as required) to give guidance on what should be FWT/IAWT based on the QCx program

We are seeking experienced Service Technicians who are customer focused to join a service team that offers a fast paced and dynamic work environment.

Key responsibilities:

Delivering an excellent customer experience through the provision of routine service and maintenance to customers. First time resolution is essential.
Ensure service paperwork and all appropriate documentation is accurate, completed and on time to ensure timely invoicing of customers.
Ensure effective implementation of policies and procedures relating to operations.
Support the Service department through compliance to the work schedule and participation in the call out roster.
Be prepared to learn and actively deliver on an excellent customer experience for our clients.
To be successful you will require the following:

Current Electronic Security Licence and Cabling License – Essential
Current Drivers Licence – Essential
Excellent problem solving, conflict resolution and analysis skills.
Strong written and verbal communication skills
Knowledge and Certification of Gallagher and Avigilon – Desired
Knowledge and Certification of integrated security/access systems including Tecom and Integriti.
Broad range of commonly used Alarm systems, including Hills and Bosch.
Demonstrated knowledge of IP Networks
Demonstrated knowledge in a range of IP CCTV systems
A team player who professionally interacts and collaborates with colleagues at work.
A positive “can-do” attitude, flexible and adaptable in a consistently developing environment.
The Rewards:

Working in a team-based environment
Working Autonomously, Keeping within KPI’s
We are a strong advocate of career development with a wide support network for professional development.
Over time and on call allowances.
Competitive remuneration package.
Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.

to apply https://www.superiorpeople.com.au/vacancies/job-vacancies-24/

Location:





Sydney


All Sydney











Work Type:



Full Time







Salary:



$90,000 to $100,000












Great career opportunity
Competitive salary package and benefits
Excellent work environment.







 About the company

Our client is driving innovation in digital diagnostics services. This International organisation recently launched their subscription-based model into the Australian market. This is an exciting opportunity to be part of a high growth business within the automotive industry. 

  

About the role

As a member of the diagnostic and calibration team, communicate and consult with workshops and car side technicians to complete diagnostics scans, calibrations,




... Click here to view more detail / apply for Service Technician (Remote) (Sponsorship Available)

 About the company

Our client is driving innovation in digital diagnostics services. This International organisation recently launched their subscription-based model into the Australian market. This is an exciting opportunity to be part of a high growth business within the automotive industry. 

  

About the role

As a member of the diagnostic and calibration team, communicate and consult with workshops and car side technicians to complete diagnostics scans, calibrations, ADAS services, and program new modules using cutting edge technology.

  

Our technicians effectively use OEM scan tools and digital resources for automotive diagnostics and repair information, and all of this is completed remotely.

Duties

Perform all necessary diagnostic and control job end to end using test equipment to locate electrical and electronic malfunctions.
Identifying and diagnosing issues and malfunctions in engines and components.



... Click here to view more detail / apply for Service Technician (Remote) (Sponsorship Available)

 About the company
Our client is driving innovation in digital diagnostics services. This International organisation recently launched their subscription-based model into the Australian market. This is an exciting opportunity to be part of a high growth business within the automotive industry. 
  
About the role
As a member of the diagnostic and calibration team, communicate and consult with workshops and car side technicians to complete diagnostics scans, calibrations, ADAS services, and program new modules using cutting edge technology.
  
Our technicians effectively use OEM scan tools and digital resources for automotive diagnostics and repair information, and all of this is completed remotely.

Duties


Perform all necessary diagnostic and control job end to end using test equipment to locate electrical and electronic malfunctions.
Identifying and diagnosing issues and malfunctions in engines and components.
Testing and fine-tuning mechanical parts post-repair


... Click here to view more detail / apply for Service Technician (Remote)

Identifying, diagnosing and rectifying hardware and software faults, including liaising with suppliers if necessary Using software updates and patches, management consoles for encryption and anti-virus, and multi team liaison Ability to analyse data and determine trends or potential problems and anomalies (e.g. IT Service) Create and provide solutions to end users based on incoming data from technical and non-technical sources Undertake initial assessments and triage covering a variety and often complex range of IT issues across a broad spectrum of software, hardware and administration using high level of broad based generalist knowledge and experience Identifying, working with and escalating incidents and service requests to relevant other support teams based on incoming data from technical and non-technical sources Proactively identifies and resolves data quality issues within IT Service Management tool Provide advice to end-users and colleagues on the specifications of new hardware and software Provide basic user training on peripheral devices for connecting remotely to the Organisational Network Using Remote Desktop and Terminal services Installation and configuration of new PCs, peripherals, mobile phones and printers Installation and configuration of end user devices operating systems, as well as Microsoft Office suite, applications and utilities.

Job title - Business Support Officer

Location - Hackney, E8

Contract - Temporary ongoing

Hours - Full Time 35 hours

Start Date: ASAP

We are currently recruiting for a Business Support Officer to provide comprehensive, customer-focused, administrative, data management, project and financial support to the surveying team. The ideal candidate will be comfortable working in a high-pressure environment, have excellent communication skills, and a strong commitment to team working and customer care. This is a fantastic opportunity for a highly organised individual with experience in working within a repairs team.

Duties would include:

• Provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care.
• Undertake all administrative work associated with the ordering and tracking of repairs works/disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders.
• Develop and maintain filing systems and databases, both manual and electronic, and develop reporting formats/templates as requested.
• Deal with telephone calls and provide high-quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager.
• Service cases conferences, Arbitration Panels, contract meetings, confidential meetings and other forums as required, producing high-quality minutes and clear, unambiguous records of key decisions.
• Provide financial administrative support, including processing payments, compensation claims, fees, raising of purchasing orders, virements and provision of appropriate budget reports for management reporting.
• Work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring the company's deadlines for responses are complied with.
• Manage the delivery of complex repairs and leaks as required, including the planning, sequencing and coordination of works.

Essential criteria and experience:

• Relevant experience of working in an administrative/business support role, ideally in a social housing/repairs environment.
• Experience of working in a building maintenance environment, with direct involvement in the delivery of customer-focused services
• An understanding of housing management, repairs and maintenance, and tenancy law would be beneficial.
• Good understanding of effective approaches to customer care and complaints resolution.
• A working knowledge of IT systems relevant to the service (e.g. repairs ordering systems, word processing, spreadsheets, databases).

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk

Job title - Technical Support Officer

Location - Hackney, E8

Contract - Temporary ongoing

Hours - Full Time 35 hours

Start Date: ASAP

We are currently recruiting for a Technical Support Officer to provide administrative support for the Resident Safety Team. The successful candidate will be responsible for managing diaries, drafting letters and responding to enquiries, monitoring compliance, writing reports, project support and uploading documentation to a compliance database.

Duties would include:

• Manage diaries and draft letters
• Respond to enquiries and monitor compliance
• Write reports and provide project support
• Upload documentation to a compliance database
• Build solid working relationships with a variety of people
• Liaise directly with residents and others, mostly over the phone but also working face to face
• Prioritise a range of issues and a competing workload
• Develop and maintain high-quality administrative and management information systems to support the work of the team
• Ensure that all key project documentation is filed in accordance with council procedures
• Work in conjunction with relevant senior officers to ensure that administrative and project support is provided to cover the requirements of different workstreams within the team
• Support the Resident Safety team in developing ongoing improvements to digital record-keeping, migrating key documents to new systems as required, and contributing to the development of new procedures

Essential criteria and experience:

• Experience in supporting the Resident Safety team in developing ongoing improvements to digital record-keeping, migrating key documents to new systems as required, and contributing to the development of new procedures
• Experience in working in conjunction with relevant senior officers to ensure that administrative and project support is provided to cover the requirements of different workstreams within the team
• Experience in responding to enquiries and monitoring compliance
• Experience in writing reports and providing project support
• Experience in uploading documentation to a compliance database
• Ability to liaise directly with residents and others, mostly over the phone but also working face to face
• Experience in developing and maintaining high-quality administrative and management information systems to support the work of the team
• Ability to ensure that all key project documentation is filed in accordance with council procedures

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk

Job title - Customer Service Agent
Location - Islington, N1
Contract - Temporary ongoing
Hours - Full Time 35 hours
Start Date: ASAP

We are currently recruiting for a Customer Service Agent, you will be responsible for providing exceptional customer service to clients in one of the company's hub locations. This is a full-time, face-to-face role that requires excellent communication and problem-solving skills, the role will be to support residents to access services by signposting to self-serve for those that can, supporting residents with assisted self-serve, whilst embedding strengths based conversations to support remaining residents with complex needs who will require a more wrap-around support package

Duties would include:

• Signpost into the community and/or other company services, where appropriate, whilst also encouraging the use of self-serve for those that can and to support others with assisted self-serve.
• To partake in quality conversations with service users by offering support with presenting need but also the underlying needs and issues using a strengths-based approach by making every contact count.
• To work collaboratively with other services to embed prevention and early intervention into the company's approach to ensure those with more complex needs are provided with a wrap-around support package.
• To deal with complex enquiries across all access channels i.e. telephone, face-to-face, email and written correspondence in accordance with customer care strategies and corporate policy.
• To use the relevant technology systems to provide high-quality accurate advice.
• To comply at all times with the dress code and/or to wear the uniform provided.
• To maintain records and produce statistics where necessary.
• To correctly handle in-coming post and link correspondence with existing files and to register applications for financial assistance from customers on the Corporate CRM within agreed timescales.

Essential criteria and experience:

• Good experience of complex customer service delivery either face to face or on the telephone, dealing with the public directly in a service provider environment.
• OR Good experience in the public sector working in front-line service delivery either face to face or over the telephone.
• Experience of working with a diverse community in a resident-focused environment.
• Experience of using IT & telephony systems and administrative procedures in a customer-focused organisation.
• Ability to work collaboratively amongst a range of company services and voluntary partners.
• Ability to partake in quality conversations using a Strength's-Based approach to explore residents' holistic needs.
• Ability to deal with simple and routine face to face, telephone and electronic enquiries in a tactful, courteous and efficient manner.
• Ability to communicate appropriately and effectively with clarity both orally and in writing.
• Able and willing to be flexible and responsive in relation to working times, patterns and locations.
• Understanding of equalities issues and commitment to achieving equality of opportunity in service delivery.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk

Are you looking for night work as a cleaner? Apply now!
We are looking for a cleaner to fulfil the following duties:
- Cup Collection
- Restocking toilet supplies and wiping them down
- Cleaning and spillages or spoilages
- Mopping and wiping down the sides
- Unblocking any toilets

Previous experience within a cleaning role is required.

This is ongoing work.

The shifts will be Wednesday to Saturday nights .starts will be around 22:00 and finish time will be around 03am to 03:30am.

The rate of pay is £14 per hour.

Candidate profile:

Strong communication and facilitation skills with demonstrated ability to present complex technical information and issues in a user-friendly manner.
Excellent technical problem-solving, troubleshooting, and follow-up skills.
Ability to relate to customers, their views and issues, locally and in other countries and cultures.
Motivated individual who has a passion for Engineering.
The ability to work autonomously (the role will be flexible with a mix of working from the office and a home-office)
Socially outgoing, ability to handle work demand.
Enjoys travel around Australia and the world.
Based close to our office in Sydney or willing to relocate

Education:

An engineering qualification with a strong inclination towards hands on skills in mechanical and electrical systems, both hardware and software.
An electrical qualification or trade would be highly advantageous.

Other skills/abilities:

Inspire people, have a clear vision, and strong communicator both verbally and in writing.
3 years work experience in industrial
... Click here to view more detail / apply for Field Service Engineer ? Mining*

The core of this role is to be the strong CPS expert for the Philippines market. Partnering with clients to deliver consumer panel analytics and service that will add value not only to the client business, but the NIQ organization.

Responsibilities

New client service leader: 

• Will be the main service person for newly won strategic client. Manage the day-to-day relationship with a specific portfolio of CPS clients and/or categories, in an analytics and insights capacity, ensuring client needs are met in a timely fashion and beyond expectation 
• To act as a CPS SME within the local market and join Sales to pitch new clients. You will be mostly responsible for showcasing the NIQ CPS capability in real business situations. 

CPS Thought leadership and analysis consultant: 

• Will be the key person to provide the thought leadership of PH part for those cross category and general understanding.  
• Will play the consultant/coach role for local CS team to turn to for doing CPS analysis.  
• Will work with local CS team to work out the “Best Practice “of analysis flow and become an active contributor in a regional community of CPS experts by sharing best practice 

Leader and escalation point for CPS product related questions: 

• Panel Enhancement: Lead the process of CPS panel enhancement as the central communication point between CS team and PL/Operation team. 
• Data challenge: Internally, lead communication with different functions to solve escalated CPS data challenges in reasonable cycle time. Externally, together with account AD/Consultant to explain the data challenge to clients. 

 

    

This position will responsible to IT hardware and software needed in Banten Area. You'll work with high mobility and collaborating various role to support their IT needed

Job Description:

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Doing a testing new technology
• Experience to train junior staff

• A bachelor's degree in computer science, information technology, or similar
• 1-2 years of experience as an IT support specialist
• Exceptional ability to provide technical support and resolve queries
• In-depth knowledge of computer hardware, software, and networks
• Ability to determine IT needs and train end-users
• Proficiency in IT helpdesk software, such as Freshservice and SysAid
• Experience in documenting processes and monitoring performance metrics
• Advanced knowledge of database maintenance and system security
• Ability to keep up with technical innovation and trends in IT support
• Exceptional interpersonal and communication skills

This position will responsible to IT hardware and software needed in North Sulawesi Area. You'll work with high mobility and collaborating various role to support their IT needed

Job Description:

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Doing a testing new technology
• Experience to train junior staff

• A bachelor's degree in computer science, information technology, or similar
• 1-2 years of experience as an IT support specialist
• Exceptional ability to provide technical support and resolve queries
• In-depth knowledge of computer hardware, software, and networks
• Ability to determine IT needs and train end-users
• Proficiency in IT helpdesk software, such as Freshservice and SysAid
• Experience in documenting processes and monitoring performance metrics
• Advanced knowledge of database maintenance and system security
• Ability to keep up with technical innovation and trends in IT support
• Exceptional interpersonal and communication skills