Total 41 Full-time job vacancies in Klong Toei

Japanese OEM Sales/leading on for new acquisitions and commercial topics for all customer projects including claims management.

Acquisition part: Responsible for / leading acquisitions within the cross functional customer team.

• Define the acquisition strategy for specific OEM sourcing.
• Lead the cross functional acquisition team.
• Lead acquisition specific pre-selling activities aligned with customer team, Global Customer Team Leader /Regional Customer Team Leader and Customer Chief Engineer (Technical Manager) in particular.
• Select, define & apply acquisition tools (battle plan e.g. job stopper, war gaming, specific acquisition man-mapping), aligned with Global Customer Team Leader /Regional Customer Team Leader.
• Identify acquisition specific customer trends and requirements, market activities and competitor information in collaboration with | Executive Sales Original Equipment.
• Initiate Sales Price analysis for respective product/component.
• Ensure release of SE1/2/3/4 (incl. bottom-line) according Product creation process.
• Define, align and implement pricing strategies.
• Check quotation specific terms and conditions (e.g. customizing sales business frames)
• Manage acquisition negotiations and closure within released "bottom line" (product price, application costs, tooling, logistics, samples etc.)
• Prepare and release customer quotation letter, compliant with Sales Business Frames standards
• Assure involvement and prepare proper project handover with Customer Project Manager and Commercial Manager, incl. necessary documentation.
• Prepare lessons learned after each acquisition, incl. won/lost analysis.
• Enter generic customer requirements into Customer Requirement Specification Tool and ensure completion of requirements evaluation.
• Ensure and provide best practice exchange with other accounts.

Commercial part: Responsible for the commercial aspects of a product/component within the cross functional customer team.

• Define acquisition & pricing strategy for specific.
• Lead the cross functional acquisition team.
• Lead acquisition specific pre-selling activities alight with customer team.
• Check quotation specific term and conditions. (e.g customizing sales business frames).
• Manage acquisition negotiations and closure withing released “bottom line” (product price, application costs, tooling, logistics, samples etc.)
• Prepare and release customer quotation letter, complaint with Bosch standard.
• Assure involvement and prepare proper project handover with Customer Project Manager and Commercial Manager, incl, documentation.
• Prepare lessons learned after each acquisition, incl. won/lost analysis.
• Identify acquisition specific customer trends and requirement, market activities and competitor information.
• Customer price checking for 4-eye-principle (into Global Price Master: Pricing Workflow): Responsible in ramp-up/series phase

ABOUT THE ROLES: Responsible for the day-to-day operations of the Control Tower, assuring accuracy of documentation and reporting, monitoring of import and export shipments, acting as a key point of contact for company's Network Operations, Key Account Management and Customer. Develop company's activities in the reporting area in order to achieve and demonstrate the Service Level committed to Customers. This role consists in directing and coordinating the operations, the customer services in Asia Pacific.

WHAT YOU WILL BE DOING

Scheduling

• Plans activities within the assigned scope of work.

• Develop and implement new traffic routes/projects granted by client.

• Execute and control the implementation of activities in line with the validated Sales plan from Key Account.

• Ensure that plans are aligned at all times with Customers expectations

Monitoring

• Consistently monitor emails, respond in a timely and professional manner to Customers and company's Network.

• Responsible for utilizing T&T systems.

• Update continually the systems with current statuses from company's Network, Airlines, Shipping Lines, and Subcontractors.

• Alert company's network and customer when required (transport mapping deviation).

• Research, interpret and analyze data received from various sources and escalate any irregularities to appropriate Management.

• Manage Claims (if any).

Communications

• Maintains relationships with company's network (Operations and Customer Services) and customers to assure compliance with expectations and established procedures.

• Responsible for the preparation, delivery and confirmation of all assigned reports that pertain to the Control Tower.

• Research and provide information to Carriers, Customers, company's network (Operations and Customer Services).

• Conduct daily (test phase), weekly (day to day) conference calls/meetings and serve as liaison between Operations and Account Management.

• Act as a point person to relay Carriers concerns and/or issues with company's network and Customers. 

• Manage and Update SOP, contact matrix, transport mapping

Others:

• Work closely with KAM/RAM and produce KPIs on weekly, monthly basis according to periodic reviews with the Customer.

• Conduct freight invoice compliance on regular basis to ensure billing accuracy from BLX Network to Customer.

• Communicate with IS/IT support groups to ensure system functionality and request enhancements.

THE SUCCESSFUL CANDIDATE

Essential:

• Bachelor degree or above;

• 5 years of experience in Freight Forwarding operations, coordination, customer service or other related experience managing both Air and Ocean

• Computer Skills. Intermediate/Advanced knowledge of Excel required.

• Must have PC knowledge and skills and ability to learn and use company and customer system(s).

• Possess good communication skills and influence skill

• Excellent English skill both written and verbal communication

Desirable:

• Previous customer service experience

• Prior experience using transport management systems preferred.

Benefits

• Provident Fund
• Group Insurance: Health (IPD&OPD), Accident, and Dental
• Fixed & Performance Bonus
• Annual Leave start from 12 days/year

WHAT YOU WILL BE DOING

Management Support

• Contact customer to get details of goods & clarify/correct customs tariff and import duty rate.
• Provide consulting to customer for import customs clearance.
• Keep customer informed for shipment status and confirm delivery date / time.
• If any, give notice to customer about damaged goods.
• Supervise Paperless staff in arranging import customs clearance & delivery both routing shipment and local shipment.
• Supervise Paperless staff to process import customs clearance on time without problem.
• Communicate with Customer, Sales & C/S regarding Importation documents, Customs procedure, rate for invoicing and cost from local supplier.

Prepare import entry & others documents

• Prepare import entry by sending data to customs through paperless system correctly and timely.
• Prepare documents to apply for import licenses when required from customer.

Cooperation with shipping staff 

• Join meeting with customer when required from sales & customer service or instruction from management.
• Advisement to Sales & Operation and overseas agent.

Contract to sub-contract

• Monitoring truck booking.
• Monitoring trucing to pick up cargo and delivery on time with subordinates

THE SUCCESSFUL CANDIDATE

• At least Bachelor’s degree in any related discipline (Business Administration, Logistics, Law, etc…)
• Worked in Shipping line, Customs broker, International Multi Module Transportation Company at least 5 years
• Knowledge of Thai Customs rule & law relevant to the procedure of Importation & Exportation goods into / from Thailand
• Hold customs specialist would be advantage
• Good Computer Literate
• Good command in English

Benefits

• Provident Fund
• Group Insurance: Health (IPD&OPD), Accident, and Dental
• Fixed & Performance Bonus
• Annual Leave start from 12 days/year

• Build strong client relationships: Get to know potential and existing clients, understand their unique challenges, and become their trusted advisor. 

• Find the perfect solution: Analyze client needs and identify the most relevant SAP solutions that can help them achieve their goals. 

• Showcase the power of SAP: Explain the value proposition of SAP solutions in a clear and compelling way, demonstrating how they can solve client problems. 

• Team up for success: Work closely with sales, technical, and marketing teams to ensure a smooth and successful journey for your clients. 

• Grow the business: Be proactive in identifying new business opportunities in your territory and contribute to regional growth. 

As Cluster Revenue Manager you will assist Cluster Director of Revenue to manage revenue and distribution operation of Minor Hotels in Sri Lanka (Anantara Kalutara Resort, Anantara Peace Haven Tangalle Resort, NH Collection Colombo, NH Bentota Ceysands Resort and Avani Kalutara Resort) 

• To prepare weekly accurate 3 months forecast for the 3 hotels’ rooms revenue by Market Segment/Day.
• To prepare monthly accurate 12 months forecast for the 3 hotels rooms revenue by Market Segment.
• To actively participate in the production of the hotels’ annual budget and to assist in the creation, update and evaluation of the hotels Sales and Marketing plan.
• To set and effectively communicate the hotel pricing strategy by market segment with reference to market intelligence, buying patterns and pre determined seasonality.
• To prepare and chair a weekly Revenue Meeting. Collate and distribute meeting minutes of notes on forecast and strategy changes, including weekly action plan.
• To ensure compliance with brand, and regional Processes and Procedures pertaining to Revenue Management.
• To continuously manipulate availability & rates while ensuring parity across all distribution channels.  This allows maximum flexibility to capture all market buying patterns while optimising REVPAR.
• To introduce incremental revenue generators to maximise overall hotels revenue.
• To provide the sales team with performance analysis of top producing accounts, thus providing required analysis to support pricing and re-contracting.
• Set monthly targets of upselling revenue for front office and reservations department.
• Monitor competitor availability and pricing on a daily basis, using all available tools such as Industry Reports, Internet, Ring Around, Dummy Bookings etc, and subsequently analyse & report actual performance versus competitive set.
• Ensure available technology (PMS & RMS) is fully utilized and understood according to property specific business mix and requirements.
• Ensure optimal use, and measure performance on all distribution channels, to ensure that fair market share is achieved if not surpassed, e.g. iHotelier, GDS, Anantara.com, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.
• Assist the Sales & Marketing Team in devising marketing campaigns, to ensure that the Hotels reach the right people, at the right time, in the right place.
• Maintaining high standards of data quality through system maintenance.
• Responsible to drive maximum revenues through preferred Anantara Booking channels by applying relevant pricing and inventory management.
• Ensure weekly/monthly reporting to the regional/corporate office is adhered to in a timely manner.
• Implement a database of historical data and supervise its continuous daily capture, and subsequently produce a calendar of events required for revenue and pricing decisions.
• Carry out analysis of Booking Patterns & Market Trends, and ensure that these are recorded to facilitate future decisions.
• Understand the dynamics of the Global, National, Regional & Local Political and Economic Market, local Competitors and all demand generators for the destination.
• Be responsible for all Recruitment & Selection into the Revenue/Reservation department.
• Ensure an effective Training & Development Calendar is in place & adhered to, that all Team members have a Personal Development Plan and clearly defined objectives, and that a Succession Plan exists within the department.

• Monitor the ASEAN regulatory/government policy/investment framework in automotive industry and portray in the regular newsletters format.
• Responsible for internal marketing communication/activities for Thailand/ASEAN market with corporate communication team, sales division marketing team to support automotive business growth and cross-collaboration. 
• Manage agendas/travel arrangements/appointments etc. for the upper management, administrative tasks, ensuring the rest of the staff has adequate support to work efficiently.

Sales Function:

• Responsible for Professional Installed (Project) & Commercial (Distribution) sales, coordination of all sales activities with customers to reach the sales targets of Thailand and Laos.
• Growing business through channel expansion, distribution and geographical coverage within Thailand & Laos.
• Perform market & competitor analysis and product positioning.

Business Development Function:

• Propose, design and explain a complete Installed sound system to End User, Consultants and customer.
• Develop Distribution business, channel expansion, marketing strategy online/offline for commercial sound.
• Provide technical assistant for customers to support design and tender clarification.
• Conduct presentation of Installed sound system to end user, consultant, customer and during events.

1) Support commercial activities e.g. quotation process and price validation.
2) Coordinate with other stakeholders domestic and overseas for any related sales support topics.
3) Support any tasks assigned by manager

You will optimise the IKEA shopping experience in your area of responsibility to secure satisfied customers and increase sales through your knowledge of the IKEA range, life at home, and the local market competition in all sales channels. You support in maximising the sales potential, turnover, volume and profit by securing the easy buying experience of the customer (“first time right”) and by highlighting opportunities for growth.

• Actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• Keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
• Support a customer-friendly and efficient execution of the payments, exchange & returns and click and collect process.
• Support the customer in the end to end shopping experience and ensure that you apply your good home furnishing knowledge to provide relevant solutions.
• Optimise the IKEA shopping experience to secure satisfied customers and increase sales.
• Ensure that you contribute towards actions that will secure “First Time Right” for our customers.
• Live our value of "Togetherness" by being cooperative in assisting in other job and operations-related duties as assigned.

• Planning of business strategy with Division incl. acquisition and pre-selling activities for long term mobility sector market growth
• Customer relationship mgmt. across Divisions and across region for all concerned customers
• Alignment of all customer related activities, with Division regional customer account and with Headquarter team place in Japan
• Handling of general / non project specific customer requirements as customer window
• Innovation management and coordination with customer regarding future trends on regional level
• Executing customer specific innovation events on regional level (e.g. tech show, mgmt. meeting) 
• Taking leadership and coordination of cross-Divisional subjects and cross-selling at the customer, aligning one voice to the customer
• Contract Management, negotiations of general terms & conditions and agreements (MPA, NDA, specific agreements)
• Leading commercial discussion with customer

• Plan, create, and produce engaging video content for live streaming events and short-form videos across various platforms, including TikTok, Shopee, and Lazada.
• Develop creative concepts and storyboards for live streaming sessions and short videos, ensuring alignment with brand objectives and target audience.
• Execute live streaming sessions, including hosting, moderating audience interactions, and managing technical aspects to ensure a seamless and engaging experience for viewers.
• Edit and optimize short video content for E-Commerce platforms, incorporating visual effects, music, and captions to enhance engagement and viewership.

• Claims handling including IQIS-Salesforce and first part investigation, onside customer and online support for 0km and field.
• Coordination with GB's/ Launch Manager/ SQW-OE for on-site coverage, derived from launch/project planning + on-site analysis.
• Perform launch support onside customer, LineWalk, PHA, Report´s, ...
• Perform quality improvement measures at customer site (problem caused by customer)
• Sorting/ Rework/ Re-flash activities and coordination, Contractors/ Self-employed/ Equipment & Tools
• Documentation and training for customer specific and regional required procedures. Enter customer requirements (SQAM) into CRS system and ensure completion of requirements evaluation
• Others assignment to support SQW Manager

• Consultant for lean development projects, enabling and task force in direction of Lean Management and Quality Management at suppliers.
• Project design based on nominations from other functions like commercial purchasing (PURx), Purchasing Quality and Technology (PQT), PPx and Bosch-plants. Align project targets and approach internally and with supplier.
• Value Stream Planning and training of Lean- and Q-methodologies at suppliers (5S, Flow oriented Layout, Lean Line Design, Standardized Work, Quick Changeover, Pull-Principle, Planning Guideline (PGL), system Continuous Improvement Process (CIP) approach etc. Responsible for successful implementation and sustainability together with suppliers.
• Provide structured cost analysis to support Negotiation, Ratio Project Planning (RPP), Annual Price Negotiation (APN) targets.
• Drive the category strategy discussion with internal key stakeholders and coordinate as the interfaces for Purchasing Supplier Development (PSD) as assigned category key account.
• Module development as assigned global/regional head-coach.
• Support the organization competence improvements.

WHAT YOU WILL BEE DOING

Customer Service

• Be in direct contact with customers and oversea teams regard sea import shipments.
• Obtain shipment greenlight from customers.
• Check documents accuracy and send pre-alert to customers.
• Update status to customers in any case of plan change.
• Manage daily assigned tasks and solve problems regard sea import shipments.
• Maintain good relationship and focus on customer’s satisfaction.

Operation Support

• Sending an arrival notice to consignee.

• Following up MB/L, HB/L and all concerned document from network as well as sales team

• Submitting a customs manifest to shipping line in due time

• Receiving or creating job file in Pegasus system.

THE SUCCESSFUL CANDIDATE

• Working experience related in Sea Import Operation process.
• Good command of writing & speaking English
• Service minded, self- motivated
• Confidentiality, organized and detail-conscious
• Able to work hard under pressure and time limit and teamwork
• Computer literate

Benefits

• Provident Fund
• Group Insurance: Health (IPD&OPD), Accident, and Dental
• Fixed & Performance Bonus
• Annual Leave start from 12 days/year

• Prepare customer bill placement including prompt payment scheme and collection.  
• Reconcile cash discount, credit note and print out to support bill placement.
• Prepare AR confirmation by quarterly and yearly.
• Issue dunning letter.
• Bank reconciliation clearing.
• Pay-in cheque to the Bank
• Checking incoming and coordinate with shared service
• Prepare withholding tax certificate of bank and customers.
• Filling and follow up withholding tax certificate (incoming payment)
• Monthly report bounce cheque
• Others as assigned by supervisor and support incoming project.