Senior Regional Executive, Warranty

Job Summary

Warranty Cost Planning & Support

• Responsible with tabulation and reporting of monthly warranty support cost across Sales Companies and Product categories.
• Responsible with Budget Planning and Forecast for warranty support cost.
• Analyse the reason of gap (if any) between Actualized spending vs Planning.
• Responsible on data update and maintenance in warranty cost recording system (TM1, SAP)

Support Extended Warranty function.

• Support the setup of extended warranty package and price for Company products.
• Support respective Business Units' Go-To Market strategies with the right, compliant and efficient processes.
• Support extended warranty cost and profitability reporting and analysis.
• Provide prompt support to the management and team for any other assignments/duties that are required based on business needs.

Key Accountabilities

• Timely submission of AS cost monthly/BP/FC reporting to Finance.
• Provide quality review/analysis/reporting of Warranty cost.
• Ensuring Sales Companies and Product Group cost ratio are actualized to target.

Key Job Requirements

Job / Skills Competencies

• Strong data analysis skill, especially dealing with cost/ profit.
• Good collaboration, communication (verbal/written), and presentation skill.
• Possess problem-solving and continuous improvement mindset.
• Proficient in Microsoft Office Suite, Dashboard (Power BI/Lumira).
• Working experience with ERP systems (preferably SAP).

Critical Work Experience

• Minimum 5 years after-sales service, especially within the scope of cost forecast/ management and extended warranty related function.

Qualifications

• Diploma or Degree in Business/Finance/Management

Senior HR Manager

Responsibilities:

• Advise business leaders and line managers in HR matters to deliver HR initiatives and solutions to drive and align the organization business goals in the region.
• Provide leadership and direction, ensuring alignment with organisational objectives. Interpreting the HR strategies, policies, guidelines, and programs for the HR specialty areas like talent acquisition, performance management, HR Operations, Workforce Planning, employee relations, employee rewards, and other technical HR duties.
• Lead in the implementation of group wide HR policies and programmes.
• Responsible leading the HR teams to deliver the following responsibilities covering

a) Leadership & Strategic Initiatives

b) People Management and Development

c) Culture Building & Employee Engagement

d) Talent Acquisitions

e) Performance Management and Development

f) Operational Excellence

g) Employee Relations

h) Workforce Planning

• Experience in managing and resolving any employee relations issues, such as employee grievances, conflicts, complaints, disciplinary matters & unsatisfactory performance. Where necessary, conduct objective investigations.
• Consult business leaders in the area Comp & Ben, Talent Management, HRMS Development, as well as responding to employees’ queries.
• Building a strong organisational culture to support business transformation.

Requirements

• At least 10 years of relevant Generalized HR Operations experience, including at least 5 years in a supervisory/leadership position.
• Possess a good knowledge and hands-on experience of multiple HR disciplines, such as talent acquisition and development, employee retention, organisational effectiveness, compensation practices and diversity
• Regional working experience with a good understanding of the local regulatory framework.
• Excellent leadership and people management skills to lead the HR business partner team in the region.
• Strong interpersonal, communication and coaching skills with the confidence to interact effectively across all levels of the organization.
• Strong stakeholder management. Able to collaborate with all levels of stakeholders and build a strong rapport with key business stakeholders.
• Strategic mindset and perspective, comfortable with ambiguity with the ability to diagnose current state, anticipate future needs and recommend forward approaches.
• Result-oriented with strong sense of accountability for accomplishing assignments within timelines.
• Good understanding and practical application of local employment law and HR practices, policies, processes, best practices and familiar with the emerging HR trends.
• Collaborative, agile and resourceful.
• Comfortable in operating in a matrix structure, as well as a fast-paced and constantly changing environment
• Certified HR professional with strong HR skillset

Senior Regional Specialist, Social Media

Job Summary

• Support in executing regional strategies and social media campaigns in the Southeast Asia region.

Key Accountabilities

• Work with social media agency and regional business units on the development and execution of social media strategies and content creation for new product launches.
• Implement social media amplification and affiliate marketing as part of integrated marketing campaign.
• Collaborate with the internal teams (PR/Digital/Ecommerce/Marcom) for strategic planning across social platforms to enhance online presence, community engagement and drive sales conversion.
• Review and edit the contents for TikTok as well as executive profiles and Company page on LinkedIn.
• Manage influencer marketing campaign and support media/influencer engagement events.
• Oversee video creation by social media/creative agencies.
• Provide social media analysis in monthly reports.
• Support regional stakeholders on reporting requirements.
• Manage vendors to ensure expenses are kept within approved budget and deliverables adhere to communication guidelines and given timeline

Key Job Requirements

Job / Skills Competencies:

• Experience in social media content marketing, executing social advertising, managing social media communities and influencer campaigns.
• Good knowledge and understanding of measuring ROI across social media platforms to make data-driven decisions, though technical knowledge in generating analytics is not required.
• Strong in agency management.
• Deep understanding and strong working knowledge of social media platforms (LinkedIn, YouTube, Instagram, Facebook, TikTok, etc) and other digital channels.
• Excellent command of written and spoken English to edit copy.
• Must have a sense of cultural fluency to work effectively with teams across the region.
• Work effectively in a team and manage various stakeholders.
• Solid project managements experience in managing multiple projects to meet tight deadlines

Critical Work Experience:

• A minimum 4 years’ experience in social media and/or content marketing.

Qualifications

• Degree in Marketing, Media and Communications, or related fields

Product Manager

Job Summary

• Manage Product Marketing to effectively ensure achievement of the Business Plan/Set Target objective in terms of sales, profitability and sustainability.
• Adhere to and set systems to ensure a professional approach to all business activities.
• Responsible for managing and implementing marketing activities through research, strategic planning, and implementation.

Key Accountabilities

• Conduct market Research, and translate key competitor, and core technology trends into sound business decisions.
• Conduct quantitative and qualitative data analysis using statistical tools.
• Understanding consumer needs and behavioural patterns to identify appropriateproducts/services for different segments.
• Define product strategy and conduct regular product training for sales companies.
• Manage product life cycle.
• Develop and adapt pricing strategy based on internal and external trends.
• Formulate appropriate Go-To-Market strategies.
• Work closely with the regional offices on Sell-in/Sell-out/Sell-Through region-wise/channel type to ensure healthy sales and inventory.

Requirements:

• Product Management experience.
• Ability to manage multiple initiatives, programs & engagements with regional sales companiessimultaneously.
• Ability to manage multiple initiatives, programs & engagements with regional teamssimultaneously.
• Passion to innovate with strong written & verbal communication skills.
• At least 3 years of professional experience in product marketing/product management.

Regional Assistant Manager, Digital Marketing Services

This position reports to the Head of Department and plays a pivotal role in advancing the digital presence and marketing efforts of the organisation.

This role will manage a small team of digital marketing members, and is required to have strong technical proficiency, project and people management skills.

Responsibilities:

Web Management:

• Oversee and manage web-related activities with experience in content management tool,Interwoven or Hybris.
• Manage website revamp projects, ensuring a seamless transition and improved user experience.
• Ensure the seamless functioning, optimisation, and user experience enhancement of digitalplatforms.

Digital Campaign Management:

• Execute and optimise digital marketing campaigns utilising the marketing automation systemssuch as Microsoft Dynamics 365, Pardot or Hubspot.
• Develop strategies for effective online engagement and lead generation.
• Manage dashboard development and analytics to monitor and report on campaign results

E-commerce Management:

• Drive and optimise the organisation's e-commerce initiatives and collaborate with cross-functionalteams to enhance the online purchasing journey.

Technical Proficiency:

• Demonstrate strong technical skills, including proficiency in HTML and coding languages.
• Lead in adoption of new digital marketing technologies.

Agency Management:

• Collaborate with external agencies, providing clear directives and ensuring the delivery of high- quality work.
• Manage relationships with agencies to meet project deadlines and campaign objectives.

Stakeholder Management:

• Effectively communicate with and manage stakeholders at various levels.
• Ensure alignment of digital marketing strategies with broader brand and communication goals.

Qualifications:

• Bachelor’s degree in Marketing, Communications, IT, or a related field.
• Proven experience in web management.
• Strong proficiency in digital marketing campaign management.
• Excellent project management skills to ensure deadlines are met.
• Technical acumen with a solid understanding of HTML and coding languages.
• Experience in managing digital marketing team, external agencies and collaborating with cross- functional teams.
• Excellent communication and interpersonal skills.

Attributes:

• Detail-oriented with a keen eye for design and user experience.
• Analytical mindset with the ability to interpret data and optimise campaigns.
• Proactive problem solver capable of handling multiple tasks and deadlines.
• Adaptable to evolving digital marketing trends and technologies.

Regional Executive, Finance

Job Summary

Manage finance-related analysis and presentations for management

Responsibilites

• Prepare analysis and presentation to management
• Design PowerBI dashboards, for regional and subsidiaries
• Support in finance projects & activities
• Support subsidiaries in finance matters

Requirements

• Strong knowledge in PowerBI
• Project Management
• Able to relate with various stakeholders
• Strong analytical and data gathering skills
• At least 2 years in regional finance responsibilities or management accounting
• Degree in Accounting and Finance

Regional Assistant Manager, Marketing Services

Job Summary:

• This position reports to the Regional Marketing Manager and plays a pivotal role in leading the execution of marketing communications in SEA region (Singapore, Malaysia, Indonesia, Thailand, Philippines and Vietnam).
• This position is required to have strong project management and leadership skills to manage a team of social media and marketing specialists.

Key Responsibilities:

• Work with regional business units on the development and execution of marketing strategies and content development for new product launches.
• Oversee social media strategies and campaigns to enhance brand engagement.
• Collaborate with the cross-functional teams to plan and execute integrated marketing plan and coordinate regional campaigns to enhance brand presence and drive lead generation and sales conversion.
• Create compelling and targeted marketing content for offline and online platforms.
• Plan and execute events to enhance brand visibility in the region.
• Ensure strict adherence to the brand guidelines across all marketing materials.
• Track and report on key performance indicators (KPIs) to measure the effectiveness of campaigns and social media performance.
• Stay updated on industry best practices and emerging trends in marketing to ensure the company remains at the forefront of regional marketing communications.
• Manage vendors to ensure expenses are kept within approved budget and deliverables adhere to communication guidelines and given timeline

Team Leadership:

• Lead and manage a team of marketing communications and social media specialists.
• Foster a collaborative team environment and guide the team members to drive performance

Stakeholder Management:

• Effectively communicate with and manage stakeholders at various levels.
• Ensure alignment of marketing strategies with broader brand and communication goals

Qualifications:

• Bachelor’s degree in Marketing, Communications or a related field.
• Minimum of 8 years of experience in marketing, with at least 2 years in a leadership role.
• Strong event planning and project management with excellent communication and interpersonal skills
• Experience in managing external agencies and collaborating with cross-functional teams.
• Proactive problem solver capable of handling multiple tasks and deadlines

Regional Engineer

Job Summary

• Supporting regional post-sales engineers on escalations, QA related matters and post-sales activities.
• Providing training to regional engineers to better support market requirements and after-sales support.
• Driving initiatives in improving after-sales support to the market.

Responsibilities

Technical Support

• Window point for all the technical escalation from the region.
• Troubleshoot, diagnose and escalate problems/issue via research, testing (on-site/off-site), simulation or working with Japan HQ or relevant department.
• Visit customer locations for evaluation of the situation and perform any escalated repairs, when needed.
• Support workshop/event/seminar as technical support/advisor.

Technical Training

• Plan, coordinate, and conduct product training/workshop to internal and external stakeholders.
• Develop, maintain, conduct, and improve on the training syllabus and materials for offline and online training purposes.
• Work closely with the region’s CS team in ensuring training escalation is planned and executed on-time and effective.

Product QA

• Interact with regional headquarter, sales team and sales companies for any specific product rework and market recovery plan.
• Work with relevant stakeholders on market communication materials (press release/ website etc.), if required.

New Product

• Align with internal stakeholder on support and warranty structure.
• Evaluate the new products (hardware/software) to understand the specs and key features for proactive support.
• Upload and ensure updated drivers, manuals and other support materials to the company website.

Product Performance Reports

• Prepare regular and special reports for the assigned products.
• Feedback to parts planning on the failure trend and abnormal cases to assist the parts stocking.

Service KPIs

• Implement improvement of service/ repair workflow to achieve service deliverable targets (eg. TAT).

Job Requirements

Job / Skills Competencies

• Engineering/electrical background for break-and-fix
• TCP/IP Networking knowledge
• Good communication skills / customer service oriented
• Time conscious /self-disciplined

Critical Work Experience

• At least 2 years of professional experience in technical support role.
• Service engineer experience in display industry will be an added advantage.

Qualifications

• Minimum Certificate/Diploma in IT/Electronics/Electrical or equivalent.
• CTS certification or relevant study is an added advantage.

Regional Assistant Manager, Marketing Services

Job Summary:

• This position reports to the Regional Marketing Manager and plays a pivotal role in leading the execution of marketing communications in SEA region (Singapore, Malaysia, Indonesia, Thailand, Philippines and Vietnam).
• This position is required to have strong project management and leadership skills to manage a team of social media and marketing specialists.

Key Responsibilities:

• Work with regional business units on the development and execution of marketing strategies and content development for new product launches.
• Oversee social media strategies and campaigns to enhance brand engagement.
• Collaborate with the cross-functional teams to plan and execute integrated marketing plan and coordinate regional campaigns to enhance brand presence and drive lead generation and sales conversion.
• Create compelling and targeted marketing content for offline and online platforms.
• Plan and execute events to enhance brand visibility in the region.
• Ensure strict adherence to the brand guidelines across all marketing materials.
• Track and report on key performance indicators (KPIs) to measure the effectiveness of campaigns and social media performance.
• Stay updated on industry best practices and emerging trends in marketing to ensure the company remains at the forefront of regional marketing communications.
• Manage vendors to ensure expenses are kept within approved budget and deliverables adhere to communication guidelines and given timeline

Team Leadership:

• Lead and manage a team of marketing communications and social media specialists.
• Foster a collaborative team environment and guide the team members to drive performance

Stakeholder Management:

• Effectively communicate with and manage stakeholders at various levels.
• Ensure alignment of marketing strategies with broader brand and communication goals

Qualifications:

• Bachelor’s degree in Marketing, Communications or a related field.
• Minimum of 8 years of experience in marketing, with at least 2 years in a leadership role.
• Strong event planning and project management with excellent communication and interpersonal skills
• Experience in managing external agencies and collaborating with cross-functional teams.
• Proactive problem solver capable of handling multiple tasks and deadlines

Senior Regional Specialist, Social Media

Job Summary

• Support in executing regional strategies and social media campaigns in the Southeast Asia region.

Key Accountabilities

• Work with social media agency and regional business units on the development and execution of social media strategies and content creation for new product launches.
• Implement social media amplification and affiliate marketing as part of integrated marketing campaign.
• Collaborate with the internal teams (PR/Digital/Ecommerce/Marcom) for strategic planning across social platforms to enhance online presence, community engagement and drive sales conversion.
• Review and edit the contents for TikTok as well as executive profiles and Company page on LinkedIn.
• Manage influencer marketing campaign and support media/influencer engagement events.
• Oversee video creation by social media/creative agencies.
• Provide social media analysis in monthly reports.
• Support regional stakeholders on reporting requirements.
• Manage vendors to ensure expenses are kept within approved budget and deliverables adhere to communication guidelines and given timeline

Key Job Requirements

Job / Skills Competencies:

• Experience in social media content marketing, executing social advertising, managing social media communities and influencer campaigns.
• Good knowledge and understanding of measuring ROI across social media platforms to make data-driven decisions, though technical knowledge in generating analytics is not required.
• Strong in agency management.
• Deep understanding and strong working knowledge of social media platforms (LinkedIn, YouTube, Instagram, Facebook, TikTok, etc) and other digital channels.
• Excellent command of written and spoken English to edit copy.
• Must have a sense of cultural fluency to work effectively with teams across the region.
• Work effectively in a team and manage various stakeholders.
• Solid project managements experience in managing multiple projects to meet tight deadlines

Critical Work Experience:

• A minimum 4 years’ experience in social media and/or content marketing.

Qualifications

• Degree in Marketing, Media and Communications, or related fields

Senior Regional Executive, Warranty

Job Summary

Warranty Cost Planning & Support

• Responsible with tabulation and reporting of monthly warranty support cost across Sales Companies and Product categories.
• Responsible with Budget Planning and Forecast for warranty support cost.
• Analyse the reason of gap (if any) between Actualized spending vs Planning.
• Responsible on data update and maintenance in warranty cost recording system (TM1, SAP)

Support Extended Warranty function.

• Support the setup of extended warranty package and price for Company products.
• Support respective Business Units' Go-To Market strategies with the right, compliant and efficient processes.
• Support extended warranty cost and profitability reporting and analysis.
• Provide prompt support to the management and team for any other assignments/duties that are required based on business needs.

Key Accountabilities

• Timely submission of AS cost monthly/BP/FC reporting to Finance.
• Provide quality review/analysis/reporting of Warranty cost.
• Ensuring Sales Companies and Product Group cost ratio are actualized to target.

Key Job Requirements

Job / Skills Competencies

• Strong data analysis skill, especially dealing with cost/ profit.
• Good collaboration, communication (verbal/written), and presentation skill.
• Possess problem-solving and continuous improvement mindset.
• Proficient in Microsoft Office Suite, Dashboard (Power BI/Lumira).
• Working experience with ERP systems (preferably SAP).

Critical Work Experience

• Minimum 5 years after-sales service, especially within the scope of cost forecast/ management and extended warranty related function.

Qualifications

• Diploma or Degree in Business/Finance/Management

Job Summary

• Support the implementation of Warranty (Standard and Extended) & Service offerings, analysis & reporting for Regional HQ and subsidiaries in South East Asia.

Warranty (Standard/Extended)

1. Responsible for Warranty & Service offerings related operational tasks (i.e. price setting, alignment with Business units, implementation and process alignment with subsidiaries).
2. Collaborate with Business units to obtain warranty conditions prior product launch.
3. Ensure system and processes are maintained to fulfil set warranty conditions, in line with HQ policies.
4. Set and maintain Warranty & Service offerings master and pricing in system

Aftersales cost analysis & reporting

1. Support as back-up PIC for Aftersales financials reporting & analysis monthly

• Support review of Regional Warranty & Service offerings to ensure alignment to market requirements
• Support Regional HQ with analysis & reports as assigned by management
• Review and set up processes, problem-solving and continuous improvement/PDCA
• Provide prompt support to the management and team for any other assignments/duties that are required based on business needs

Key Accountabilities

• Ensure accurate Warranty & Service offerings to support Business requirements
• Ensure timely release of Warranty (Standard/Extended) conditions/offerings before product launch
• Provide analysis on Extended Warranty costs (profitability) for price setting/alignment
• Timely submission of Aftersales financials reporting as back-up PIC when required

Job Requirements

Job / Skills Competencies

• Warranty management & administration
• Proficient in Microsoft Office Suite
• Problem-solving and Continuous improvement mindset
• Meticulous, Analytical, Team player, Effective communicator (Verbal & Written)

Work Experience

• Minimum 5 years in Aftersales Service, in MNC with B2B & B2C setting

1. Service product/ extended warranty price setting and cost analysis
2. Service / post-sale support environment
3. Financials related function, data tabulation/ processing

Qualifications

• Diploma or Degree in Business/Finance related

Regional Manager, HR

Job Summary

• This position is an HR generalised role with team lead responsibility. The incumbent will oversee a team of HR professionals to support the business and provide the employee lifecycle services.

Key Accountabilities

• Overseeing the HR process delivery in areas of manpower planning, talent acquisition, employee relations, performance and talent management, training and development, discipline and grievances, and other related HR services.
• Responsible for major HR deliverables for the business units and ensuring all the HR initiatives are performed in accordance with HR guidelines and compliance with countries laws and regulations while balancing the specific needs of business operations.
• Collaboration with SEA Regional HR on HR strategies and organisational-wide projects and to drive Group’s initiatives and action plans to meet organisation’s goals and objectives.
• Identifies business needs and provides advice, guidance and creates sustainable solutions in addressing employee and organisational challenges.
• Partnership with business leaders to develop and executive HR strategies. Drives key initiatives and projects in areas such as organisation design, brand presences, diversity, and leadership development.
• Establish strong & influential relationships with leaders and managers in your client group, providing sound advice, support and guidance aligned with HR & business strategy.
• Build and promote employee engagement, champion of employee and organisational change management development activities.

Key Job Requirements

• Minimum Bachelor’s degree in Human Resource Management or related field
• With 8 – 10 years working as HR Generalist and at least 2 years in managing teams.
• Preferably with working experience in a multi-national Company.
• Proficient with Singapore Labor Law including Employment Act
• Ability to communicate with all levels of people.
• Strong analytical skills with critical thinking and problem-solving skills,
• Able to work independently, pro-active, and comfortable working in a fast-paced environment

Regional Product Manager

Job Summary

• Manage the LFP Products in the area of Product Marketing to effectively ensure achievement of the Business Plan/Set Target objective in terms of sales, profitability and sustainability and also New Product launch.
• Ensure adherence to set systems thereby ensuring a professional approach to the entire business activity.

Key Accountabilities

1. Market Research

• Conduct market research / environment scan and assess opportunities.
• Translate key competitor, consumer, and technology trends into sound business decisions.

2. Data Analysis

• Conduct quantitative and qualitative data analysis to identify significant trends.
• Utilize statistical tools to project and forecast impact of trends on Company's sales and pricing numbers.
• Conduct impact analysis to assess ROI of marketing efforts.

3. Customer Intelligence

• Demonstrate strong understanding of consumer needs and behavioural patterns (including end-users and channel partners).
• Conduct customer segment analysis to identify appropriate products / services for different segments.

4. Product Planning and Management

• Possess in-depth knowledge of the product specifications.
• Define product strategy and develop product road map.
• Track and sustain / enhance performance of product.
• Manage product life cycle.

5. Pricing Strategy

• Understand, compare, and effectively utilize a range of pricing strategies.
• Develop and adapt pricing strategy based on internal and external trends.

6. Go-to-Market Strategy

• Formulate appropriate market strategy for product line.
• Develop and implement product launch plan and timings.
• Maintain oversight of campaign strategy

7. Product Marketing and Support

• Develop and deliver sales and marketing tools and product documents.
• Supply sales with latest research and marketing information.
• Track success of sales promotion and marketing campaign for product

8. New Product launch

• Fix pricing of new product with related department and Head Quarter
• Prepare and deliver new product materials such as brochures, web contents and related documents.
• Conduct product training for all related departments including all SEA sales companies.

Requirements

• Product management, Data analysis, Presentation, Logical thinking
• At least 3 years of professional experience on the job – B2B business experience is preferred.
• Trust-worthy, Act with Integrity, Creative, Challenge-driven

Senior Regional Business Development Executive

Job Summary

• The Regional Business Development Executive will be responsible for developing channel sales of Label Products focusing on the Indochina and emerging markets.
• This role will work in close collaboration with both our product marketing team and sales organizations to develop and execute sales strategy for products, services, and solutions including mobilizing strategies for new products, leading sales enablement efforts internally as well as externally, and supports relationship advancement opportunities within this key partnership, leveraging on Company’s advantage.
• The Business Development Executive demonstrates strong portfolio knowledge and understanding of value proposition to key decision makers, delivers high impact sales presentations and engagement opportunities amongst sales professional peers and senior leadership, and leverages relationships across internal business units and partners to deliver outlined results.

Key Accountabilities

• Generate and drive new solutions and business ideas with theCompany Labels printers
• Train and provide consultation to all sales companies (Products Managers, Technical Engineers) of the latest trends in the market and possible solutions with Labels products
• Incorporate knowledge of the industry to partner with stakeholders to develop market right products, support materials and pricing recommendations across all label solutions
• Engage with end-users; i.e to visit and propose new solutions by presentation and demonstration of the solutions and understand customers’ requirements and needs through effective communication
• Surface new ideas, products applications, and solution to internal and development teams
• Engage 3rd party vendors to evaluate and consider integration of the products to new trending solution
• To prepare presentation and demonstration materials for above-mentioned activities for new and existing customers and partners on product range and new solutions/ideas.

Key Job Requirements

Job / Skills Competencies

• Must have experience in Labels industry
• Proven working experience in business development, sales or relevant tole with proven sales track record
• Proficient in Microsoft Office (Excel, Word, Power-point)
• Must be willing to travel and meet customers
• Excellent interpersonal, presentation, communication and negotiation skills, both written and spoken
• Independent, highly motivated, pro-active and result oriented.

Critical Work Experience

• 3 – 5 years of working experience in the related field. Preference will be given to those who have experience in Labels industry

Qualifications

• Degree/Diploma in Business/Mechanical Engineering/Electrical or equivalent from recognized institution