Total 26 job vacancies by Dcs Card Centre Pte. Ltd.

Job Descriptions

• Professionally manage multi-channel interactions such as calls, email, social media, mobile apps and in-person enquiries and concerns in a timely manner
• Explore and introduce di;erent types of services and products that are available to our customers
• Analyzing customer intention in order to assist customers with the best abilities possible
• Performing general administrative and clerical duties
• Maintaining and updating customer’s records

Job Requirements

• Minimum GCE ‘N’ levels
• At least 1 year of experience in Call Centre, banking or customer serviceenvironment
• Good command of spoken and written English (Mandarin speaking would be a plus point to communicate with our Chinese speaking customers)
• Positive attitude, independent, able to multi-task and is a team player
• Pleasant voice, attentive listening and good communication skills
• Proficient in computer skills such as Microsoft Office applications

Additional Information

• Working hours will be based on rotational shifts (between 8am - 12am)
• working days :required to work on weekends and public holidays

Job Summary:

· Work Schedule: Alternates between 5 days one week and 4 days the next, from 10:00 PM to 7:30 AM (Rotating Shifts).

· Note: The applicant may be transferred to a day shift after a few months, depending on operational requirements.

· Additional: Immediate availability is a plus.

Responsibilities:

- Follow the currently valid guidelines (e.g., working instructions, process descriptions, hygiene rules, and clear table policies).

- Based on the workflow, execute routine tasks such as downloading files, decrypting or encrypting files, and uploading files, among other process steps.

- Ensure all files are placed on the SFTP server for batch run processing.

- Handle Mastercard, Visa, and various payment file processes, utilizing their specific tools as required to process files.

- Monitor the batch run status and promptly escalate any issues to the appropriate person.

- Notify the supervisor of any observed discrepancies, such as process and quality issues, security breaches, outdated calibration data, or deviations in documentation.

- Manage file transfers to internal departments and external merchants.

- Perform data entry tasks.

- Retrieve card members' statements.

- Maintain accurate and compliant documentation.

- Perform individual tasks defined by the supervisor, as necessary, that align with the work responsibilities of an operator or are required to achieve organizational performance.

- Maintain a safe work environment and ensure the upkeep of the physical location.

Qualifications:

1. Strong understanding of IT principles with the ability to communicate technical concepts effectively to background support teams.

2. Excellent problem-solving skills and the ability to work under pressure.

3. Experience in networking and basic system administration is a plus.

4. Excellent communication skills, both written and verbal.

5. Strong attention to detail.

Key Responsibilities:

• Strategic Leadership and Business Development:
  Develop and execute a comprehensive strategy for the Merchant Acquiring division, covering offline POS acquiring, PayFac models, and cross-border acquiring.
  Identify market trends, customer needs, and competitive opportunities to drive growth in the merchant acquiring space.
  Develop pricing strategies, incentives, and business models that align with the company’s revenue and market expansion goals.
• In-store POS Acquiring:
  Lead and manage the in-store POS acquiring business, ensuring a seamless and secure payment experience for merchants and their customers.
  Collaborate with technology teams to ensure the availability, reliability, and security of POS terminals and related infrastructure.
  Drive merchant acquisition, focusing on expanding the company’s network of offline merchants in high-growth segments.
• PayFac Acquiring Model:
  Oversee the PayFac acquiring business, working closely with partners to streamline onboarding, ensure compliance, and enhance risk management.
  Develop partnerships with key players in the PayFac ecosystem, ensuring alignment with card scheme and regulatory requirements.
  Monitor transaction volumes and risk indicators, implementing preventive measures to manage fraud and maintain compliance.
• Cross-Border Acquiring:
  Develop and implement strategies for cross-border acquiring, enabling merchants to accept international payments seamlessly.
  Work with cross-functional teams to ensure compliance with international regulations, optimize foreign exchange processes, and enhance the merchant experience.
  Leverage industry insights to continuously improve cross-border transaction processes and enhance profitability.
• Regulatory Compliance and Risk Management:
  Ensure all acquiring services are compliant with Singaporean and international regulatory standards, as well as card scheme (Visa, MasterCard, etc.) guidelines.
  Collaborate with the compliance team to address regulatory changes and implement necessary updates to acquiring processes.
  Lead efforts to ensure robust risk management and fraud prevention measures are in place, safeguarding the company and its merchant clients.
• Card Scheme and Partner Relationships:
  Cultivate and maintain strong relationships with card schemes (e.g., Visa, MasterCard) to ensure alignment on initiatives, compliance, and new opportunities.
  Represent the company in industry discussions and forums, advocating for our interests and staying informed on the latest trends and standards.
  Negotiate and manage partnerships with acquirers, issuers, and technology providers to enhance our acquiring services.
• Team Leadership and Cross-Functional Collaboration:
  Build and lead a high-performing team, providing guidance, support, and development opportunities.
  Work closely with Sales, Product, Technology, Compliance, and Risk teams to ensure alignment and successful execution of the acquiring strategy.
  Foster a collaborative culture, driving communication and alignment across departments to achieve business objectives.

Qualifications:

• Bachelor’s degree in Business, Finance, Marketing, or a related field; MBA is a plus.
• Minimum of 10-15 years of experience in merchant acquiring, with expertise in POS acquiring, PayFac models, and cross-border transactions.
• Strong understanding of regulatory requirements in Singapore and international markets, with proven experience in managing compliance and risk within the acquiring space.
• Excellent relationships with card schemes (Visa, MasterCard, etc.) and a deep understanding of their requirements and expectations.
• Strong leadership skills with a proven track record in building and managing high-performing teams.
• Exceptional communication, negotiation, and strategic thinking skills, with the ability to drive growth and achieve revenue goals.

Preferred Skills:

• Experience in fintech or digital payment solutions.
• Knowledge of the APAC region’s acquiring market landscape.
• Strong network within the payment ecosystem, including banks, payment processors, and acquirers.

We are looking for a skilled Full Stack Software Engineer with extensive experience in developing Customer Relationship Management (CRM) systems for credit card companies. This role requires expertise in Java and a background in creating, enhancing, and maintaining CRM systems with a focus on collections and settlements. You will work closely with cross-functional teams to ensure the CRM system supports credit card-specific workflows and meets high standards for security, scalability, and efficiency.

Responsibilities

1. Credit Card CRM Development

• Design, develop, and maintain CRM system features tailored to credit card operations,
• including customer data management, collections, and settlement processes.
• Work with stakeholders to understand the specific needs of credit card customers and integrate those requirements into the CRM system.
• Develop secure, high-performance solutions that meet regulatory requirements and ensure data integrity across CRM modules.

2. Collections and Settlements Module Development

• Build and enhance collections workflows within the CRM, including automated reminders, tracking, and escalation processes.
• Develop settlement features to support financial reconciliation and reporting, with integrations for third-party and in-house payment processing.
• Implement logic for credit card transaction lifecycle management, including tracking balances, fees, and repayment schedules.
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3. Backend Development

• Use Java frameworks (e.g., Spring Boot) to build robust, scalable backend services that support CRM functions.
• Design and manage databases (e.g., MySQL, PostgreSQL, MongoDB) optimized for handling customer, collections, and transaction data.
• Implement data privacy, encryption, and security best practices to ensure compliance with financial regulations.

4. Testing, Deployment, and Maintenance

• Conduct thorough testing for collections and settlement modules to ensure reliability and efficiency.
• Monitor CRM system performance, troubleshoot issues, and apply updates or enhancements as needed.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• Experience in developing and optimizing collections and settlement workflows within a CRM system.
• Understanding of compliance, data security, and privacy requirements specific to the financial industry.

Preferred Skills

• 5+ years of experience as a Full Stack Developer, with a focus on CRM development for financial services, particularly in credit card operations.
• Strong expertise in Java and Java frameworks such as Spring Boot.
• Proficiency in front-end technologies (HTML, CSS, JavaScript) and front-end frameworks (React, Angular, or Vue).
• Knowledge of databases and data management best practices, including SQL and NoSQL databases.
• Familiarity with RESTful API design, microservices architecture, and integration for credit card workflows.

Job Summary

We are seeking a detail-oriented Data Analyst to support daily operational reporting, data extraction for various business needs, and audit-related tasks. This role is integral to ensuring data accuracy, providing actionable insights, and supporting compliance within our credit card operations. The ideal candidate should have a strong analytical background, experience with SQL, and an understanding of financial data relevant to the credit card industry.

Responsibilities

1.Daily Operational Reporting

• Generate, review, and distribute daily, weekly, and monthly reports related to credit card transaction volumes, financial performance, and other OKRs.
• Ensure the accuracy, reliability, and timeliness of all reporting outputs.
• Collaborate with different departments to customize reports to meet operational needs.

2. Data Extraction for Business Operations

• Use SQL or other query tools to extract data as needed for ad-hoc analysis,performance tracking, and business operations.
• Work with cross-functional teams to understand data needs, design queries, and ensure data integrity.
• Identify data trends and provide recommendations based on analysis.

3. Audit and Compliance Support

• Support internal and external audit activities by retrieving and validating required datasets.
• Document data sources, extraction methodologies, and calculations to ensure data transparency.
• Collaborate with compliance and risk management teams to ensure data reporting aligns with regulatory requirements.

4. Data Management and Quality Assurance

• Conduct regular quality checks on datasets and reports to ensure consistency andaccuracy.
• Participate in data cleansing and enrichment initiatives to improve data quality.
• Maintain data documentation and ensure adherence to data governance policies.

5. Continuous Improvement

• Identify opportunities to automate data processes and reporting workflows.
• Develop and enhance analytical tools and dashboards to support decision-making.
• Stay updated on industry trends and best practices in data analytics for financial services.

Qualifications

• Bachelor’s degree in Data Science, Finance, Economics, Statistics, or a related field.
• Proven experience as a Data Analyst, preferably within the financial or credit card industry.
• Proficiency in SQL and experience with data visualization tools (e.g., Tableau, Power BI)
• Strong analytical and problem-solving skills with a keen eye for detail.
• Familiarity with audit processes and regulatory compliance requirements.
• Ability to communicate insights effectively to both technical and non-technical stakeholders.

Preferred Skills

• Knowledge of data warehousing and ETL processes.
• Understanding of credit card operations and financial transaction data.
• Experience with statistical tools (e.g., Python, R) is a plus.

We are seeking a skilled Data Analyst with experience in customer profiling, segmentation, data extraction for business operations, and promotion analysis. This role will be responsible for analyzing customer data to support personalized marketing initiatives, optimize promotional strategies, and enhance customer engagement. The ideal candidate will have a strong analytical background, experience with SQL, and an understanding of customer behavior in the credit card industry.

Responsibilities

1. Customer Profiling and Segmentation

• Develop and maintain customer profiles by analyzing behavioral, demographic, and transactional data.
• Identify and create customer segments to support targeted marketing, retention, and engagement strategies.
• Collaborate with the marketing team to define and refine segmentation criteria to ensure accurate and actionable insights.

2. Data Extraction for Operational Support

• Perform data extraction using SQL or other query tools to support various business needs, including customer insights, campaign analysis, and business reporting.
• Ensure data accuracy, consistency, and integrity in all extracted datasets and analyses.
• Support ad-hoc data requests from cross-functional teams as needed.

3. Promotions and Campaign Analysis

• Analyze the performance of promotional campaigns and provide insights to optimize marketing strategies.
• Measure the effectiveness of campaigns and promotions across different customer segments, providing data-driven recommendations.
• Collaborate with marketing to test new promotional ideas and measure their impact on customer engagement and retention.

4. Customer Insights and Reporting

• Create and deliver regular reports on customer behavior, engagement trends, and segment performance.
• Use data visualization tools to present findings and recommendations in a clear and actionable format for business stakeholders.
• Identify trends and opportunities within customer data to improve product offerings and customer experience.

5. Continuous Improvement and Automation

• Seek opportunities to improve and automate data processes, reporting, and analytics workflows.
• Develop and enhance dashboards and analytical tools to streamline data access and support decision-making.
• Stay current with industry trends in data analytics and customer segmentation within the credit card sector.

Qualifications

• Bachelor’s degree in Data Science, Finance, Economics, Statistics, or a related field.
• Proven experience as a Data Analyst, preferably within the financial or credit card industry.
• Proficiency in SQL and experience with data visualization tools (e.g., Tableau, Power BI).
• Strong analytical and problem-solving skills with a keen eye for detail.
• Familiarity with audit processes and regulatory compliance requirements.
• Ability to communicate insights effectively to both technical and non-technical stakeholders.

Preferred Skills

• Knowledge of data warehousing and ETL processes.
• Understanding of credit card operations and financial transaction data.
• Experience with statistical tools (e.g., Python, R) is a plus.

Job Description

• Professionally manage multi-channel interactions such as calls, email, social media, mobile apps and in-person enquiries and concerns in a timely manner
• Explore and introduce different type of services and products that are available to our customers
• Analyzing customer intention in order to assist customers to your best abilities possible
• Performing general administrative and clerical duties
• Maintaining and updating customer’s records

Job Requirements

• Minimum GCE ‘N’ levels
• At least 1 year experience in Call Centre, banking or customer service environment
• Good command of spoken and written English (Mandarin speaking would be a plus point to communicate with our Chinese speaking customers)
• Positive attitude, independent, able to multi-task and is a team player
• Pleasant voice, attentive listening and good communication skills
• Proficient in computer skills such as Microsoft Office applications

Additional Information

• This position is a 1-year contract - potential contract renewal subjected to performance
• working hours will be based on rotational shifts (required to work on weekends and public holidays)

Job Summary

We are seeking a driven and versatile Brand and Marketing Manager/Coordinator to support marketing initiatives and coordinate brand efforts. This role combines strategic marketing execution with administrative coordination to support business objectives. The ideal candidate will have strong content writing skills and a deep understanding of marketing and marcoms. This position focuses on developing impactful campaigns, managing marketing activities, and ensuring effective communication across channels.

Key Responsibilities:

• Collaborate with the team to develop and implement comprehensive marketing strategies and brand campaigns.
• Manage day-to-day brand and marketing initiatives, ensuring alignment with overall business goals.
• Develop content strategies and create marketing materials, including writing high-quality articles, blog posts, and social media content.
• Coordinate between departments and external partners for smooth campaign execution.
• Handle administrative tasks such as scheduling, reporting, and tracking marketing projects.
• Monitor market trends, competitor activities, and provide insights for improvement.
• Support the development of marketing materials for various platforms (social media, website, email).

Qualifications:

• 5+ years of experience in brand marketing, coordination, or related roles.
• Strong content writing skills with experience in developing engaging brand-related content.
• Outstanding organizational and multitasking abilities.
• Ability to work collaboratively and support cross-functional teams.
• Familiarity with marketing tools, analytics, and digital platforms.
• Excellent communication skills, with proficiency in Mandarin considered a plus.
• This is an in-office role, and the candidate must be comfortable commuting to the office location.

Responsibilities:

1. Build effective scrum/agile sprint framework for development teams (backend, web frontend, mobile frontend, QA)
2. Lead standups and meetings, record minutes and allocate engineering tasks via Jira
3. Define project goals and schedules, and assign resources based on set priorities
4. Remove tech and business/operational blockers, or escalate where necessary
5. Ensure project deliverables are met within set deadline; increase overall efficiency of engineering team

Requirements:

1. At least 5 years of experience in tech/IT project management; overall company program management experience a plus
2. Experience in using Jira / Confluence, including ability to set up sprints, organize epics/stories/tasks, storypoint allocation, etc.
3. Strong organizational and communication skills, with excellent verbal and written ability in English and Chinese is required for effective communication with stakeholders, based in English and Chinese-speaking regions.
4. Ability to work with distributed or remote teams
5. PMP / Agile / Scrum certifications preferred
6. Strong sense of business and product priorities, with ability to relay to engineers, product, ops and other business stakeholders, and anticipate as well as remove blockers ahead of time

Key Responsibilities:

• Develop and implement comprehensive legal and compliance policies and procedures across the organization.
• Conduct regular risk assessments and implement appropriate mitigation strategies.
• Support the launch of new products and services, ensuring they meet regulatory requirements.
• Oversee the company’s compliance program, ensuring activities are executed effectively and meet all regulatory requirements.
• Provide strategic legal advice to the executive team on all significant issues affecting the company.
• Manage corporate governance and ensure compliance with all statutory and regulatory obligations.
• Review and revise business agreements, public announcements, terms and conditions, etc.
• Lead internal audits and investigations, respond to external audits, and manage any litigation or regulatory actions.
• Coordinate with various department heads to ensure that company practices are in alignment with legal and regulatory frameworks.
• Train and supervise the legal and compliance department staff, ensuring high levels of performance and professional development.
• Stay abreast of changes in laws that affect the company’s operations and strategic initiatives.
• Represent the company to external stakeholders and regulatory bodies.
• Lead KYC, CDD, and AML related work, ensuring accurate KYC/CDD records.
• Identify & escalate risks to management, when necessary.
• Support the effectiveness of the firm's compliance monitoring program - i.e., reviewing of marketing materials, monitoring of clients correspondence, provide oversight into staff's trading activities, conducting investment compliance monitoring to ensure the firm's business is compliant with regulatory requirements.
• Conduct compliance and regulatory training to internal staff.
• Contribute to the investment portfolio risk analysis and monitoring.

Requirements:

• Bachelor degree or higher in Law, Finance, Business Administration, or a related field.
• Minimum of 8 years of relevant experience in experience in regulatory compliance and AML/CFT within financial institutions,
• Strong knowledge of MAS regulations and the Securities and Futures Act.
• Interest in the crypto industry and a willingness to stay informed about industry trends and developments.
• Proven experience in managing compliance within a complex organizational structure.
• Excellent negotiation, communication, and presentation skills.
• Demonstrated ability to think strategically and provide leadership across multiple levels of an organization.
• Multi-lingual skills (English and Mandarin) are a plus, given the need to work across different cultures and geographies.
• Ability to work independently and as part of a team.
• Professional certifications in compliance or AML/CFT are an advantage (e.g., ICA, ACAMS).

Job Responsibilities

• Handling administrative and operational tasks.
• Conducting data analysis
• Optimizing sales processes
• Supporting the overall sales process

Job Requirement

• Proven work experience in a Sales Operations or similar role
• Strong understanding of the sales process to support the sales team
• Analytical skills to interpret sales data and make suggestions on how to improve the sales process
• Experience working with different teams and departments to streamline onboarding and reporting
• Relevant training and/or certifications in Sales Operations preferred

Key Responsibilities

• Supervise the external vendors
• To be the back-up to the existing BE Senior Supervisor
• Taking charge of the the external Agencies Portfolios including managing the assignment and recall of accounts to these vendors.
• Handle escalations with regards to customer complaints and to resolve any issues raised.
• Preparation of monthly updates and reports to the Management
• Handling operational matters within the team
• Any other adhoc duties assigned by the manager / management

Qualifications & Requirements

• Minimally 1 year of work experience in Collection at the Supervisory level.
• Proficient in Microsoft Office
• Fast learner in order to familiarise with our Company's various systems and processes.
• Able to handle complaint/dispute cases, to have good communication and negotiation skills

Job Description

• To assist in analyzing credit risks

• To contact customers for documents relating to the credit application

• Provide general and administrative support to the Credit Department

• Support any ad-hoc duties assigned

Job Requirement

• Minimum Diploma Holders or equivalent in banking/finance and/or accounting and/or business administration

• Possess strong analytical and communication skills

• Demonstrate excellent verbal and written communication abilities

• Dynamic team player with good interpersonal skills

• Meticulous and responsible

*Additional note - possibility of contract renewal upon expiry

Job Description:

• In-charge of regional sales by Analysis, develop and implement sales strategies alignment with business objectives to achieve revenue and growth goals
• Build strong relationships with stakeholders to develop and expand new business opportunities
• Setting up business plans and formulating budgets, forecast and performance reports.
• Build, mentor, and inspire a high-performing sales team to excel and to meet sales target
• Any adhoc duties assigned by the Management

Requirement:

• Minium Bachelor’s degree in any fields
• At least 10 years of demonstrable working experience
• Strong sales background with proven revenue track records
• Possess good network and strong knowledge of the regional markets will be advantageous
• Good business acumen with excellent sales and negotiation skills
• Strong leadership and team-building skills, with the ability to motivate and guide
• Excellent written, oral, presentation and facilitation skills
• Executive presence, able to quickly establish personal credibility and demonstrate expertise
• Strong proven analytical, conceptual and strategic skills; able to foresee the market potential and develop strategies to grow the business
• Highly motivated, persistent and results driven attitude individuals

Job Responsibilities

• Handle Month end closing
• Handle card schemes and platform related transactions
• Prepare monthly report on card schemes expenses and incentive
• Bank reconciliation
• Balance sheet reconciliation

Job Requirement

• University Degree in Accountancy from a respectable University or professional qualification, i.e. ACCA
• Minimum 3 years in handling a full set of accounts, and/or 3 years in auditing experience
• Must be able to work under pressure
• Good knowledge of Microsoft Office applications, i.e. Excel, Words, Pivot, v-lookup, etc.
• Possess strong communication, interpersonal skills, positive attitude, and take initiative
• Mature, responsible, able to work independently, and be a part of a team player