Total 339 Quality Assurance / Control job vacancies in D14 Geylang, Eunos

Internal Code: AI25003

*Internship period: January 2025 onwards (6 months internship period)

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia.

Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We have opportunities for you to grow your career path and are looking for talented professionals to join our team.

What will you do?

· Follows the instruction of test leads, test manager and/or project managers.

· Test newly developed and existing software, features, and record any bugs or performance issues.

· Assist in developing detailed, comprehensive, well-structured cases and review test result to determine system's functionality.

· Design, develop and execute manual test cases

· Design, develop and execute automation scripts using open source tools

· Manage and track to ensure proper closure of defects detected during testing

· Liaise with internal teams (e.g. developers and project lead) to communicate on bugs

We regret that only applicants with IT background (work experience/academic background) will be considered.

Requirements

· Positive mindset, and willing to learn new knowledge not taught in school.

· Strong background knowledge of programming languages such as Java, Python, JavaScript, Typescript.

· Meticulous eyes for detail

· Ability to work with minimal supervision

· Keen user of mobile applications

· Proficient in English (verbal and writing)

· Strong & effective interpersonal and communication skills, motivated, good attitude, responsible, proactive and an energetic team player will be a plus.

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Developer:

• Design the solution and develop the software using waterfall/Agile methodology.

• Perform investigation, troubleshoot issues by developing scripts, SQL queries.

• Work closely and collaborate with the Business Analysts and Quality Engineers/application testers for user stories elaboration, test automation, bug fixes etc.

• Work with deployment team/DevOps team on setting up continuous integration, build and release automation.

• Provide estimates for stories during sprint planning for Agile project.

• Convert acceptance criteria into automated unit tests cases.

• Support production issues and duty rotation for after-office-hours support

• Champion Agile technical practices such as test-driven development, pair programming and refactoring

• Involve in application deployment to the various environments.

Tester:

• Understand the requirements from internal and external stakeholders’ groups and work with the development team to define and improve the build system quality.

• Review stories or requirement specs to ensure that requirements stated are correct, unambiguous and verifiable.

• Discuss, analyse and recommend design improvements or corrections to developers throughout the development process.

• Collaborate closely with stakeholders and project team to identify needs and requirements for estimation of testing scope and time frame.

• Develop and establish quality assurance deliverables and testing framework, including create and maintain test plans and test cases in accordance with changing requirements, throughout development. • Create and manage automated test framework whenever possible, such as prepare test environment, maintain functional testing script in accordance with changing requirements.

• Conduct system integration tests with other parties, validate the output and expected outcome e.g. data to and from other parties’ systems and feedback on improvement requirement.

• Conduct extensive manual functional /exploratory testing, including browser testing.

• Conduct performance and load tests, validate the output and expected outcomes and feedback on improvement required.

• Conduct application performance and security testing to ensure we have a robust and secured system in place.

• Conduct impact analysis of defect fixes discovered during manual or automated tests, validate completed stories pass the acceptance criteria, raising defects as needed and work with development team to improve the expected behaviour and test cases.

• Demonstrate the tested stories during Sprint Review and prepare production show case to show the completed stories tested.

• Preferably to have passed the ICT Assessment Certification for Software Developer conducted by NUS-ISS.

What we are looking for

• Good understanding and completion of projects using waterfall/Agile methodology.

• Demonstrable skills in Java, Dot Net, Python, Dynamics CRM, SharePoint, Mobile, Cloud or SSIS development

• Demonstrate knowledge of automated software testing methodologies such as unit testing, integration testing, functional testing, test driven development (TDD) and behaviour driven development (BDD).

• Ability to troubleshoot complex issues ranging from system resource to application stack traces.

• Hands-on experience in DevOps deployment and data virtualisation tools like Denodo will be preferred. • Hands-on experience in big data engineering jobs using e.g. Python, Pyspark, Linux or ETL tools like Informatica.

• Strong SQL and data modelling and data analysis skills.

• Good understanding of analytics and data warehouse implementations.

• Demonstrate knowledge of creating packaging / build scripts with Docker etc.

• Track record in implementing systems with high availability, high performance, high security hosted at various data centres or hybrid cloud environments will be an added advantage.

• Relevant software development certifications, e.g. Microsoft Certified Solution Developer for Dynamics or equivalent will be a good to have.

• Certified Software Testing Professional and/or Certified Software Quality Analyst or an equivalent certification will be an added advantage.

The employer is an electronic product company,

Job description:

- Responsible for checking the electronic screens, appearance and packaging of Apple phones and iPads, etc.

- No experience required, careful, good eyesight

- Annual leave and sick leave are the same as the Ministry of Labor, bonus 13 salaries depend on the company's profitability and personal performance

We are a fintech company seeking a detail-oriented Compliance Officer to join our team. The ideal candidate will be responsible for ensuring our operations adhere to regulatory requirements and internal policies. You will play a critical role in developing compliance programs, conducting audits, and fostering a culture of compliance throughout the organization.

Key Responsibilities:

• Develop, implement, and maintain compliance programs to ensure adherence to applicable regulations and standards.
• Monitor regulatory changes and assess their impact on the company’s operations.
• Conduct regular compliance audits and risk assessments to identify potential issues.
• Collaborate with various departments to ensure compliance policies are integrated into business processes.
• Provide training and support to employees on compliance matters and best practices.
• Prepare and submit reports to senior management and regulatory bodies as required.
• Investigate compliance breaches and recommend corrective actions.
• Serve as a liaison with regulatory agencies and ensure timely communication of compliance-related matters.

Qualifications:

• Bachelor’s degree in finance, business, law, or a related field; a master’s degree or relevant certifications (e.g., CAMS, CRCM) is a plus.
• Minimum of 2 years of experience in compliance, preferably within the fintech or financial services sector.
• Strong knowledge of relevant regulations (e.g., AML, KYC, GDPR).
• Excellent analytical skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in compliance management software and tools is a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and innovative environment.
• Professional development and growth opportunities.
• A collaborative and inclusive workplace culture.

We are representing our IT Solutions provider client in looking for the following.

Quality Engineer

Responsibilities

• We are looking for a committed professional to lead quality assurance and testing initiatives across government agencies, driving meaningful improvements and ensuring the delivery of reliable, user-focused solutions.
• You will be part of the Quality Assurance and Testing team to support the work of our colleagues at the various agencies through establishing QA and Testing processes, best practices, implement tools and test automation.
• Define and maintain QA and Testing processes, including Test Management, Defects Management and Code Quality
• Coach and mentor Government IT Business Analysts and end users on QA and testing processes, fostering a culture of quality and excellence within government IT teams.
• Work with selected projects at government agencies, championing product quality and software testing practices in agile/waterfall project delivery.

Requirements

• Minimum Degree in software engineering, computer engineering, electrical engineering, or related discipline.
• Around 5 years of experience in establishing test strategies for systems in agile development environments.
• Profound knowledge of various test types, levels, techniques, methodologies, and test automation, with a strong understanding of test-driven development and continuous integration/delivery principles.
• Hands-on test automation experience and the ability to integrate test automation into the Continuous Integration chain.
• Experience in QA Management for the system delivery and Certification in Testing and Software Quality Assurance will be a bonus.
• Organized, methodical, and meticulous in planning, management, and execution, with a strong focus on attention to detail and problem-solving.

Interested applicants, kindly forward a copy of your updated resume in WORD document to hr@searchstaffing.com.sg stating your current and expected remuneration together with notice period required by current employer.

EA License No: 12C6254 | EA Personnel Registration No: R1879665

This position reports to Head, Quality Service.

We are looking for an energetic, and self-driven individual who could think out of the box and make a difference in the company by implementing and seeing through improvements to processes, products, platform and people. You will be part of the Quality Service Team that is committed to improving customer experience and improving quality within the company.

You will be handling and providing strong support to the process of achieving fair resolution for escalated complaints with the achievement of business process improvement and customer satisfaction. The team works closely with various departments and stakeholders to gather relevant information, analyse complaints, and provide appropriate solutions or remedies to customer.

You will be raising our service standards and competency within the company through developing training and establishing standards as well as launching company-wide service initiatives like EXSA and Servicing workshops.

In addition, you will also be exposed to brainstorm and improve our Wealth funnel for P3 Mobile App. The executive will see himself/herself becoming more confident in handling challenging situations and improved interpersonal skill set, negotiation skill as well as better judgement in assessing and handling future challenges he/she may have.

Specific Responsibilities:

Executive to be involved in:

1. Conduct thorough and comprehensive complaint investigations, ensuring adherence to regulatory guidelines and internal policies.
2. Collaborate with cross-functional teams, including front office, products, legal, compliance, and subject matter experts, to gather necessary information and insights.
3. Provide guidance and support to team members in resolving complex complaints and ensuring timely resolution.
4. Prepare accurate and detailed reports on complaint investigations, including findings, recommendations, and actions taken.
5. Foster a culture of continuous improvement, promoting a customer-centric approach within the company.
6. Maintain a high level of professionalism and confidentiality in handling sensitive customer complaints.
7. Perform ad-hoc tasks (e.g. tasks, projects, service initiatives).

Technical Skills and Competencies required:

• Diploma holders and above from a reputable institution.
• Minimum 3 years of experience in Complaint Handling or Customer Experience, preferably in the Banking and/or Securities industry. Experienced candidate with at least 5 years of experience will be considered for a managerial role.
• Excellent interpersonal and communication skills. Both written and verbal, with the ability to effectively communicate complex information to stakeholders at all levels.
• Proficiency in English and Mandarin to liaise with Chinese-speaking stakeholders.
• Prior working experience in financial industry, preferably in handling securities and investment products or relevant accreditations (e.g. CMFAS, etc) will be an advantage.

As an advocate for lifelong learning, you will be part of the team to promote lifelong learning, upskilling, and career planning in various platforms. Your role will be to oversee and manage the quality assurance of Advisory Services, identify learning needs as well as develop training interventions. The individual will need to leverage insights from trends, performance metrics and stakeholder feedback to continually ensure that advisory services maintain standards of excellence.

Our ideal candidate is someone who is passionate about learning & development, service quality, and stakeholder management.

Core Responsibilities

Training

· Develop a strong understanding of the CET landscape (e.g. job roles and skills in demand), career progression pathways, the SSG suite of resources for career planning and upskilling, and other agency programmes and initiatives that can benefit clients in their upskilling efforts and enhance their employability

· Conduct needs analysis to identify training needs and develop training interventions for internal and external stakeholders

· Develop and deliver training materials and content to address training needs

· Apply adult learning principles and instructional design methodologies to create effective and engaging training experiences

· Provide ongoing coaching to reinforce learning and support development

Quality Assurance

· Ensure advisory services meet quality standards by adhering to established processes, guidelines and industry best practices

· Conduct internal audits to ensure adherence to established standards and provide recommendations for improvement

· Review and manage case notes quality to support data insights

· Leverage data and feedback to continually refine and improve quality standards

· Extract and organise monthly satisfaction survey feedback for score tabulation and reporting

· Compile reports and presentations related to monthly feedback and audit findings

· Develop and regularly review assessment framework to establish standards of excellence

Others

· Support event deployment on an ad-hoc basis

· Handle CRM (Client Relationship Management) cases to address clients' upskilling concerns on an ad-hoc basis

· Oversee and address individual feedback and complaints related to the quality and effectiveness of advisory services, ensuring timely resolution and continuous improvement of the service experience.

· Manage contract renewal of Skills Ambassadors

Requirements

· Possess a tertiary qualification

· 1 year of relevant experience

· Familiarity with quality assurance programs

· Strong organisational and data management skills, with the ability to manage monthly reporting

· Creative skills to develop visually appealing materials

· Detail-oriented with experience in conducting audits or reviews to ensure quality standards

· Proficiency in using Microsoft Office, especially Excel and PowerPoint, and design software for creating materials

· Ability to work independently and as part of a team to meet deadlines

· Excellent business writing and communication skills to collaborate with various stakeholders

· Ability to converse in Mother Tongue is an advantage

· Experience in service excellence or CRM will be welcomed

Candidates who do not have the required qualification or relevant experience are welcome to apply.

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Please note that only shortlisted candidates will be notified.

Occupation

Chemist Cum Quality Control

Job Description & Requirements

We are an OEM Skin care manufacturing company in Singapore. Visit our website to find out more on what we do. www.harmonyskinlab.com

Responsibilities include:

1. Performed QA/QC on goods received and finished products

2. Prepare formulation for both R&D and production

3. Assist in end to end of the manufacturing process from product design to completion of the product (incl.management of outsource third party manufacturing vendor(s))

4. To prepare and support GMP Audit

Qualifications:

Chemistry or related field of study.

The successful candidate will have the following experience and skill set:

1.Candidate with laboratory experience preferred

2. GMP experience preferred but not necessary

3. Good organizational and documentary skillset

Responsibilities:

We are looking for compliance personnel to assist in enhancing the compliance risk framework of the company. The candidate will help to manage and execute the compliance programs, provide policy guidance and to carry out compliance training for the company’s diversified investment business groups. Depending on the candidate’s experience, duties will include the following:

• Conduct compliance reviews and monitoring/surveillance across the company’s business activities;
• Develop risk-based compliance programs to facilitate the execution of compliance reviews and monitoring;
• Advise the business units in meeting regulatory requirements through implementing appropriate compliance risk policies, assisting with the design and implementation of risk and compliance management initiatives, and enhancing and improving internal processes and procedures;
• Review the completed risk and compliance assessment returns from each area of the business, identifying trends and areas of concern and working with the business units to reduce any unacceptable exposures to regulatory risk;
• Provide compliance training and support through issuing of internal compliance updates, training modules and compliance guidelines

Requirements:

• Minimum 3-5 years’ relevant experience in compliance, audit or risk management preferably in the securities, financial advisory or fund management industry
• Should have knowledge of key applicable regulations such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations
• Excellent writing and communication skills
• Good interpersonal, influencing and networking skills
• Team player

✔ Good Career Starter !!!

✔ Our Client is one of the Leading Data Management Company

✔ Till End of December

Working location:

28 Quality Road

Working hours:

Mon-Fri 830am-6pm OR 10pm -730am

Responsibilities:

• Scanning and filing of documents in a fast-paced environment.
• Perform data entry duties by ensuring all data are keyed in correctly into database.
• Any other ad-hoc duties assigned.

Requirements:

• At least GCE ‘N’ Level qualification is needed.
• Able to Start Immediately

How to Apply:

Please prepare your updted resume (Include your current salary and expected salary) and email to ellen.lee@achievegroup.asiaor Whatsapp +65 8512 8044

We regret only shortlisted candidates will be notified.

EA License No: 05C3451
EA Personnel Reg No: R2198644
Ellen Lee Wei Xin

Job Information

· Salary Package: Basic (starting from 2k) + Performance Bonus

· Other Benefits: Medical & Dental coverage

· Working Days: Monday – Friday + Half-day Saturday

· Working Hours: 8.30am – 5.30pm (Weekdays), 8.30pm – 12.30pm (Saturday)

· Working Location: Ubi/Eunos

· Job Contract: Full-time Permanent role

Responsibilities

• Perform daily, weekly & monthly inspection reports.
• Analyse and trouble-shooting production quality issues.
• Material receiving inspection
• Disposition of non-conforming products (incoming & outgoing).
• Handle customers’ complaint (CAR) with effective corrective actions.
• Provide training to QC inspectors.
• Liaise with client inspector on inspection point(s).
• Conduct regular line audit and drive for quality improvement.
• Conduct internal ISO audit and manage external customer audit.
• Conduct PMI, Pressure & PT tests
• To keep and update all the Welding Procedure Specifications (WPS) and
  Procedure Qualification Records (PQR)
• To keep and update all non-conformance reports (NCR), follow-up sheet, calibration status report of measuring and test equipment.
• Carry out any other duties as and when assigned by the immediate supervisor or higher management.

Requirements

• 2 years relevant working experience in related industries
• ASNT Level II
• Attention to Detail
• Strong written and verbal communication skills
• Effective time management
• Independent & keen learner
• Flexible and adaptable
• Able to manage high levels of stress
• Proficient in Microsoft applications: Outlook, Excel, Word, Power Point, etc.

Key Responsibilities: Test Strategy and Planning:

● Develop and implement comprehensive QA strategies that cover all aspects of the software development lifecycle. ● Design, maintain, and execute test plans, test cases, and test scripts for both manual and automated testing. Automation and Tooling: ● Lead the development of automated testing frameworks using Cypress/Playwright for end-to-end testing. ● Implement performance and load testing using tools like Gatling, K6, and Autocannon to ensure platform scalability. Quality Assurance: ● Conduct contract testing with Pact.js to validate interactions between microservices. ● Perform thorough regression testing when bugs are resolved and new features are implemented. ● Collaborate with developers to ensure code quality and adherence to best practices. ● Maintaining the E2E pipeline and promptly addressing any issues to prevent blocking or delays. Cross-Functional Collaboration: ● Work closely with product managers, developers, and DevOps engineers to understand requirements and deliver high-quality software. ● Participate in agile ceremonies, providing QA insights and contributing to sprint planning. ● Collaborate with other QEs and team members to prepare the weekly deployment and lead the deployment activities. Issue Resolution and Reporting: ● Identify, document, and track software defects using industry-standard tools. ● Conduct root cause analysis for critical issues and implement corrective actions. ● Provide regular reports on QA activities, test results, and quality metrics. Mentorship and Leadership: ● Mentor junior QA engineers, fostering a culture of quality and continuous improvement. ● Stay updated with emerging QA technologies and methodologies, introducing relevant innovations to the team.

Qualifications:

Education: ●Bachelor's degree in Computer Science, Software Engineering, or a related field. Advanced degrees are a plus.

Experience: ● Minimum of 5 years of professional experience in Software Quality Assurance. ● Proven experience with automation testing, particularly using Cypress for E2E testing. ● Hands-on experience with performance testing tools like Gatling and Autocannon. ● Experience with contract testing frameworks such as Pact.js.

Technical Skills: ● Proficiency in JavaScript (TypeScript) and familiarity with Go. ● Solid understanding of frontend and backend technologies, including ReactJS, ExpressJS, and Gin-gonic. ● Experience with AWS services, Docker, and Kubernetes. ● Familiarity with CI/CD pipelines using GitLab and ArgoCD. ● Knowledge of relational databases (MySQL, PostgreSQL) and caching solutions (Redis). ● Understanding of REST API, GraphQL API, JWT authentication, and Elasticsearch. ● Experience with logging and monitoring tools like Splunk or OpenSearch. Soft Skills: ● Strong analytical and problem-solving abilities. ● Excellent communication skills, both verbal and written. ● Ability to work collaboratively in a fast-paced, agile environment. ● Leadership qualities with the ability to mentor and guide team members

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

You will be responsible for assisting with the onboarding of Nursing Home residents and ensuring that they continue to receive the quality of care as described in NTUC Health Care Philosophy and Service Standards.

Customer Journey Experience

• Act as the main liaison and single point of contact (Care Concierge) for next-of-kin of our nursing home residents.
• Engage caregivers and residents at the pre-admission stage to address any concerns or anxieties and to better understand the specific needs of the resident.
• Conduct pre-admission counselling sessions to help caregivers understand the fees, services provided, philosophy of care, living conditions and expectations of residents and next of kin.
• Receive the resident on the day of admission, conduct orientation and ensure that the resident settles in well to the new environment.
• Actively engage residents and caregivers throughout the period of stay and address any concerns that may arise by working together with the multidisciplinary care team.
• Be involved in multidisciplinary discussions as part of patient-centered/directed care planning by providing relevant information of residents' social background, preferences and habits.

Service Quality

• Help to develop and maintain important touchpoints for the resident journey from pre-admission to discharge.
• Assist in the measuring and monitoring of customer satisfaction via residents focus groups, periodic audits, residents satisfaction surveys, etc.
• Assist the manager in implementation of internal and external service recognition programs and events e.g. annual Service Excellence Award.
• Provide inputs during team meetings on service gaps based on the feedback received and propose service initiatives and training programmes for continuous improvements.

As a Care Concierge, you will be interacting with residents from all walks of life. Many of them have multiple medical conditions which may affect their behaviour and disposition. To succeed in this role, you must enjoy interacting with people from diverse backgrounds, be empathetic and be able to appreciate their point of view. This is not a desk-bound job and will require constantly being on the move. The joys of the job come in appreciation from residents and their next-of-kin as transitioning to a new living arrangement can be challenging. Not to mention grateful colleagues as your value add to their work and the resident experience!

• Recognized diploma or degree,
• At least two years of work experience, preferably requiring interaction with a diversity of people
• Knowledge of geriatrics or experience caring for the elderly (eg; being a caregiver or volunteering) an added advantage
• Knowing multiple local spoken languages or dialects will be advantageous
• People-oriented, willing to work the ground

Location:

• Jurong West Nursing Home

Additional Advantageous Skills:

• Appreciation and sensitivity to multicultural preferences and nuances

Job Scope:

• Responsible for full spectrum of the Company’s quality standard
• Issue, maintain and file all QA reports (e.g. 8D report)
• Ensure maintenance of proper records pertaining to quality related issues
• Send QA reports to vendors
• Ensure timely closure and response of all QA issues
• Ensure effective corrective action taken for all NCR/CAR issued
• Follow up with vendors on their corrective action for rejected parts
• On-site audit at vendor’s location whenever required
• Conduct FA inspections
• Issue, maintain and file FA reports
• Maintain and upkeep Quality Management System and Quality System Procedure in accordance to ISO9001

Trait, Skills and Qualifications:

• Diploma / Degree in Electronics Engineering
• Possess knowledge of ISO9001
• Knowledge on ERP system would be an added advantage
• Resourceful and able to work independently
• Good at problem solving, negotiating and communicating
• · Team player

COMPANY DESCRIPTION

About NTUC Health Co-operative Limited

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

RESPONSIBILITIES

NTUC Health is one of Singapore's largest community health and eldercare providers. As we are growing our cluster support with the evolving EC model, we are looking for dynamic individuals to drive quality assurance, statutory compliance, and programme management in all Active Ageing Centres (AAC).

Quality Assurance And Compliance:

• Ensuring AACs comply with the funder requirements on service deliveries.
• Oversee the semi-annual AIC progress reporting, ensure correct reporting from AAC to funder.
• Monitor and maintain quality standards of the AACs including tracking, updating, and maintaining SOPs and Work Instructions under the framework of ISO 9001:2015 (Quality Management System Requirements).
• Oversee and manage regular quality surveillance, inspections, audits, and governance of Service Quality projects.
• Develop better practices, drive continuous improvement to a higher level of performance as well as implement sustainable business and operational strategies in line with the organization's growth.
• Engage all centers to implement and uphold the quality standards of the division.
• Act as the relevant contact for MOH Audit matters, providing communication to Ministry on improvement plans and escalation of issues.
• Share learnings and issues across various centers for learning purposes.
• AAC Data Protection Representative
• Conduct quality training, oversee and direct the development and implementation of quality and safety training strategies, initiatives, and programs for the department.
• May require to perform additional duties as requested

Incident Management:

• Establish a Quality Assurance Committee (QAC) to review and manage incidents/ data and other improvement plans.
• Oversee analysis, management, and reporting of incidents (Internal and external reporting)
• Oversee development and implementation of risk registry
• Collaborate with stakeholders to ensure that corresponding risk management measures are in place and sustainable.

• Bachelor's degree, preferably in Healthcare or Gerontology related discipline
• Preferably a minimum 3 years of Healthcare experience
• Minimum of 5 years in a supervisory role
• Minimum of 8 years experience in quality assurance, audit, knowledge management, and data analytics
• Experience in project management and/or process re-engineering using Lean and/or another quality improvement/innovation methodologies
• Good communication, interpersonal and people management skills
• Excellent analytical and problem-solving skills
• Detail-oriented
• Familiar with Google Workspace

• LEAN Six Sigma or equivalent process improvement experiences would be an advantage