Team Summary
The Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability.
In Asia Pacific, Managed Services is the execution arm of VCA. Our teams (also known as squads) are embedded on client sites; leading long-term engagements and delivering value primarily through implementation and execution services. We deliver objectives from a shared value agenda, effectively becoming the enablers and trusted strategic advisors for our clients.
What a Sr. Business Analyst does at Visa:
As the Sr. Business Analyst, you will lead and oversee a delivery squad of software engineers. Your team will work within one of our key issuing partner’s environments helping them to deliver digital capabilities which enable best in class customer experiences for their end users.
You will:
- Lead and oversee the end-to-end client delivery program.
- Build strong relationships with clients to deeply understand their business and challenges
- Engage with business users at different levels to understand Compliance business needs, analyze, document, evaluate, prioritize the requirements and make recommendations on the solution.
- Drive, develop and maintain project deliverables that support the Compliance program, including functional/non-functional specifications, data mapping/transformation, solution design, process diagram, acceptance criteria, UAT scripts and other project artifacts.
- Analyze/document current and future business process models, high-level requirements (scope), and detailed functional specifications and/or stories, communicate to the lead developers and extended team effectively for technical development, testing and implementation.
- Analyze and troubleshoot technology and process gaps, identify areas of improvement, design solutions, implement technology features, and support data analytics program.
- Drive and execute functional design, testing, change management and end user acceptance for projects and enhancements as needed using structured programming skills, including program testing and debugging techniques.
- Provide functional leadership during technology enhancements/upgrades/ implementations, work as a liaison with various business/technical partners.
- Responsible for the design, development and maintenance of reports, dashboards, and ad-hoc queries
- Integrate strategic thinking, problem-solving skills, and cross-functional collaboration to drive Compliance strategy, lead business process analysis and drive innovation for end-to-end solution and business results.
- Perform checks and audits of various systems and data sources to identify and implement operational excellence and control needs. Strong follow-through, ability to drive to closure and resolution of complex system issues.
- Participate in cross-functional stakeholder communications, send status reports by preparing materials, facilitating sessions and documenting outcomes.
- Work in a highly collaborative environment and develop effective relationships with business and IT stakeholders.
Why this is important to Visa:
This role will support a key client of Visa and will help to scale our Managed Services capabilities supporting Visa’s ambition of diversifying our revenue. Managed Services is an emerging, fast growth, focus area for the Visa business globally.
This role will support one of our most strategically important issuing clients of Visa and will be responsible for delivering significant improvements to their digital consumer banking and payments experience. If you are a trailblazer, this is the role for you. We need a leader to establish a strong team, set the vision for how we will deliver value to our client and develop the best practice template for how we expand this Managed Service offering in Asia Pacific.
Key Competencies:
- Active Contributor to Team Success - Actively participating as a member of the Managed Service Leadership Team. Makes suggestions for achieving team goals or performing team functions; provides necessary assistance to remove obstacles to help the team accomplish its goals.
- Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
- High-Impact Communication - Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions.
- Tenacity - Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable. Adjusts focus when it becomes obvious that a goal cannot be achieved; redirects energy into related achievable goals if appropriate.
- Building Strategic Work Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).
- Driving Execution - Translates requirements into actions by determining action steps and milestones required to implement a specific business initiative; adjusts activities or timelines as circumstances warrant. Uses the tools and processes to optimally drive the desired outcomes meeting client’s and visa’s objectives.
- Solution-mind set – Applying creative problem-solving techniques and championing a client-first approach to solutioning when opportunities and challenges arise to meet specific business objectives. Employs a structured approach to a problem with a holistic view. Strives to research and investigate to ensure the solution is future proof.
- Business-Technical Translator – Translates complex technical specifications into well-defined business concepts, showcasing the impacts and implementation considerations to develop and deliver solutions for the client.
What you will need to be successful:
- Motivated by delivery and with a high attention to detail
- Technically minded people leader with experience leading technology delivery teams with diverse resources and skill sets
- A proven track record of delivering projects to time, within costs and to the highest quality
- Deep experience in managing complex projects
- Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
- Strong team orientation with a collaborative, diplomatic, and flexible style; able to work effectively in a matrixed organization
- Excellent communication and presentation skills, including strong oral and written capabilities
- Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
- Experience in and passion for payments
- Strong commercial acumen, with experience in working on business/value cases that prove ROI
- Excellent client engagement and relationship management skills with a collaborative approach to stakeholder management
Projects you will be a part of:
This role will play a critical role in helping to architect Managed Services, a new business line which is in high demand from our clients. Once established in our initial clients, this role will support the scaling of these services across AP. Initially this role will lead and oversee a significant strategic project that will help solve some of our client’s most important challenges.
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
