Total 12 Manager level Information Technology job vacancies in Toshima, Tokyo

The Technical Account Manager (TAM) manages a portfolio of customers who have implemented our technology solutions with the goal of increasing product usage and overall adoption. This position is an integral part of MicroStrategy's long term relationship with its customers.  The efforts put forth by this person will directly impact the value realized and the ultimate success of the business relationship. Beyond direct interaction with our customers, TAM’s will work with internal MicroStrategy business units to ensure customer needs are being met in a timely manner. To succeed in this role, this person must have an intense focus on customer success with strong influence abilities.  

Responsibilities :

• Develop strong customer relationships that enable MicroStrategy to become a trusted advisor to our customers 
• Provide business acumen for customers and strive to understand the business problem we are solving in order to best manage the evolution of the solution and exceed customer expectations 
• Develop strong technical understanding of all MicroStrategy products 
• Execute programs to ensure that MicroStrategy is fully aware of the customer's adoption level, value realization, and overall satisfaction with the technology solution(s) 
• Work with the product management and product development organization to channel client feedback and solutions into future releases of the product(s) 
• Collaborate cross functionally to achieve customer satisfaction and resolve customer issues in a timely fashion 
• Collaborate with Sales Account Management, Customer Success Management and executives to identify areas of solution expansion and adoption opportunities 
• Ability to work outside of normal business hours during extraordinary events to ensure customer satisfaction and success 

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help connect the modern enterprise to operate faster and be more scalable than ever before. 

This executive role is an exciting opportunity to join one of the fastest growing cloud software companies and Forbes Magazine’s #1 Most Innovative Company in a highly visible role with massive potential impact. 

To propel our next phase of growth, ServiceNow is investing in Telecom, Media and Tech (TMT) Global Vertical Solutions and Go-To-Market organization. We’re building a team of entrepreneurial and collaborative individuals who are passionate about the opportunity to transform telecommunications leveraging ServiceNow’s powerful digital workflow platform. 

Join a team that will fundamentally re-shape TMT, partnering with leading service providers and the most disruptive software partners in the world. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself to always be better.

The Position

We are looking for a Head of TMT, Japan to join our TMT Global Vertical organization. The ideal candidate is a TMT industry expert with knowledge of Industry pain points, business processes, system landscapes, and solutions, especially in customer service, ordering and/or service assurance domains. The ideal candidate will closely align with our account teams in a few strategic clients to seed and develop strategic opportunities based on industry solutions. S/he has a point of view on how operational transformation can differentiate the employee and customer experience in TMT. S/he has experience building executive relationships and selling enterprise software solutions into the TMT industry in Japan. Finally, s/he is passionate storyteller with the ability to communicate an innovative vision and roadmap for the TMT industry. 

This role will serve as ServiceNow’s thought leader for the TMT industry in Japan. The Head of TMT will build trusted relationships with customer and partner executives, partner with sales leaders and account teams on strategic planning and execution, take new industry solutions to market, seed and develop new solution-based opportunities, and tailor solutions and content as needed to the Japan market. 

What we’re all about.

It isn’t often you get to be part of a tech company that, since 2016, has been innovating the data analytics market in ways no-one else can. Our technology started out in FinTech, helping tackle serious criminal activity. Now, its potential is virtually limitless. Working at Quantexa isn't just intellectually stimulating. We’re a real team. Collaborating and constantly engineering better and better solutions. We’re ambitious, we think things through and we’re on a mission to discover just how far we can go. Nearly half of our colleagues come from an ethnic or religious minority background. We’re made up of people from 47 nationalities who speak over 20 languages. As a diverse mix of individuals, we make one big unstoppable team.      

If our incredible culture sounds like you, we’d love you to join us.

The opportunity.

Quantexa are looking for individuals with experience of managing the delivery of high-quality enterprise-level systems, which are operationally ready and deliver value to the end customer. You will be joining our services team in a client-facing role which will help our clients and delivery partners deploy Quantexa’s platform as part of their Data strategy. We’re looking for an individual who enjoys working in complex environments with multiple stakeholders and who is able to lead agile deliveries working closely with scrum teams.

What does a Technical Project Manager role at Quantexa look like?

• Lead project teams to deliver projects following agile techniques optimising quality, time, and cost of delivery to the customer.
• Act as Scrum Master or support a Team Leader as Scrum Master to apply agile techniques to best effect.
• Provide regular reporting internally and to our customers of the status of projects.
• Work with our customers to develop statements of work for ongoing implementation services.
• Work with other Project Managers to develop the Quantexa delivery capabilities.
• Mentor and upskill Technical Team Leaders to ensure our teams have the skills and capabilities necessary to produce high quality deliveries to our clients.
• Work and learn with a high degree of autonomy with minimal supervision, seeking and know when to engage the rest of the Quantexa organization for support.

What do I need to have?

• Have strong Project Management and Leadership skills particularly focussed on Agile delivery methods.
• Demonstrate strong analytical and problem-solving skills and the ability to devise delivery solutions to address customer challenges.
• Exhibit strong technical communication skills with demonstrable experience of working in rapidly changing client environments.
• Have an excellent appreciation of what makes a high quality, operationally stable system and how to streamline all areas of development, release, and operations to achieve this.

Ideal candidates will also:

• Have worked on a variety of complex data orientated projects for financial services, government, and telco clients.
• Have exposure to Agile, especially SCRUM.
• Be open to short-medium term international travel.

Our perks and quirks.  

What makes you Q will help you to realize your full potential, flourish and enjoy what you do, while being recognized and rewarded with our broad range of benefits.  

We offer: 

• Competitive salary
• Company bonus 
• 10 days Annual leave**, plus national holidays + your birthday off! ** (increasing for every year of service, up to a maximum of 20 days) 
• Regularly bench-marked salary rates 
• Well-being days 
• Volunteer Day off
• Work from Home Equipment
• Free Calm App Subscription #1 app for meditation, relaxation and sleep
• Continuous Training and Development, including access to Udemy Business 
• Spend up to 2 months working outside of your country of employment over a rolling 12-month period with our ‘Work from Anywhere’ policy
• Employee Referral Program  
• Team Social Budget & Company-wide Socials 

Our mission

We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We’re not a start-up. Not anymore. But we’ve not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction – the future.

It's all about you

Quantexa is proud to be an Equal Opportunity Employer. We’re dedicated to creating an inclusive and diverse work environment, where everyone feels welcome, valued, and respected. We want to hear from people who are passionate about their work and align with our values. Qualified applications will receive consideration for employment without regard to their race, colour, ancestry, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital, disability, or veteran status. Whoever you are, if you’re a curious, caring, and authentic human being who wants to help push the boundaries of what’s possible, we want to hear from you.

Internal pay equity across departments is crucial to our global compensation philosophy. Grade level and salary ranges are determined through interviews and a review of experience, education, training, knowledge, skills, and abilities of the applicant, equity with other team members, and alignment with market data.

Quantexa is committed to providing reasonable accommodations in our talent acquisition processes. If you require support, please inform our Talent Acquisition Team.

start. don’t stop – Apply

【外部用】証券プロダクトマネージャー 募集要項

【moomoo証券について・About ｍoomoo】 弊社は、NASDAQ上場企業であるFutu Holdings Limited（FUTU）の一員として、安定性と信頼性を兼ね備え、先進的な金融テクノロジーを駆使した次世代金融情報・オンライン証券取引アプリ『moomoo（ムームー）』を提供しています。 香港オンライン証券取扱高トップクラスを誇る金融プロバイダーであるFUTUグループは、香港では成人の約40%が利用するオンライン証券取引スマホプラットフォーム『FUTUBULL』を香港にて提供しており、その国際版として『moomoo』が誕生。 一般的にはプロ投資家でないとアクセスできないような、様々な金融・投資情報にアクセスでき、弊社のアプリを通じて、世界中でおよそ2300万のユーザーに金融情報・取引サービスを提供しており、投資の常識を覆す黒船的存在としてのポジションを確立しています。 2023年10月に日本版『moomoo』アプリは24時間取引可能な米国株取引サービスをローンチ後、新規ユーザー数が急増中！今年は日本株等さらに様々な取引サービスを提供し、本格的にオンライン証券ビジネスへ参入する年です。 ビジネス・プロダクトの急成長の中、企業全体としての体制を整えて強化することが急務となり、私たちと共に、最も魅力的で革新的なオンライン証券プラットフォームを創り上げていく方を募集しています！

Our Purpose Make investing easier and not alone. Our Vision We aim to become an influential global financial services platform. Our Values Integrity、Efficiency、Service、Excellence

＋＋＋　求人情報　＋＋＋

■職種：証券プロダクトマネージャー

■採用人数：　１名

■募集背景：NASDQ上場(Tikcer: FUTU) オンライン証券会社　日本上陸に伴うサービス拡大のための募集。あなたの経験が活かせる職種です！

■業務内容：

・明確かつ簡潔なシステム開発要件：PRDを作成し、業務部、海外開発部、外部ベンダーなどの様々な関係部署と協業

・証券（株式）に関する業務、法令、システム構成を理解し、海外にいる開発部への正確的な伝達

・海外にいる開発部と協力し、顧客の求めている商品サービスの作成

・商品開発責任者としての意識を持ち、顧客の立場に立って商品の継続的な改善を図る

【必須条件】　

・証券システムの開発・運用・保守の経験

・日本語ビジネスレベル

・中国語ビジネスレベル

・英語ビジネスレベル

【歓迎するスキル・経験】　

・証券業界における全般的な知識（証券外務員1種または2種取得尚可）

・証券会社のIT部門での勤務経験

・経営の目線で新商品/新サービスの提案

・システム化した経験

【求める人物像】

・高いコミュニケーション能力・問題解決能力・対人折衝能力・調整能力・関係構築能力をお持ちの自責志向の方

・タスク管理・プロジェクト管理能力

・新しい分野への成⻑意欲と情熱を有する⽅

■勤務地：〒105-0002　東京都渋谷区渋谷1丁目2番5号　MFPR渋谷ビル11階

最寄り駅：JR渋谷駅　徒歩7分

転勤：無　

自動車通勤：不可

屋内の受動喫煙対策：有（禁煙）

屋内の受動喫煙対策に関する特記事項：無

■雇用条件

雇用形態：正社員雇用期間の定め：無

試用期間：3カ月（試用期間中は正社員と条件同一）。

定年：65歳

■給与条件

年収：800万円～

賃金形態：月給制

賞与：入社後応相談。会社規定による

諸手当：特になし

通勤交通費：全額支給

固定残業制：管理監督者の為、残業代支給対象外

■就業形態

原則出社

■勤務時間

勤務時間：9:00～17:30

実働時間：7.5時間

休憩時間：60分

残業の有無：有

裁量労働制：無

■休日・休暇

年間休日：120日

休日：完全週休二日制（土日）、祝日、年末年始、年次有給休暇（15日～20日）、慶弔休暇、育児休暇、介護休暇等、産前・産後・育児休暇制度（取得実績あり）

■待遇・福利厚生

社会保険：健康保険、厚生年金保険、雇用保険、労災保険、社内懇親費、語学勉強支援プログラムあり

Activity 

• Seek new sales opportunities with new and existing customers in China for market development 

• Achieve sales target and budgets as agreed with company policy. 

• Product presentation, product introduction, and involving internal resources to achieve sales grow. 

• Advise management of events and status of customers and market situation. 

• Participate actively in providing local contribution to the global key accounts. 

• Timely feedback to management about the customer visit and supporting sales to do technical clarification to customer. 

• Complete proposal on automobile industry customized product by fully analyzing market and customer need, contract negotiation and sign contract. 

• Work as a contact window between sales and factory to secure smooth implementation of sales projects  

• Prepare comments & deviation according to customer specification for sales projects 

• Smart selling and conducting training & technical communication to customer to increase customer satisfaction. 

• Be a team player, involving others to achieve sales growth & customer satisfaction 

• Maintain vigilance on competitor’s product and pricing in the target market 

• Provide other services and duties as directed by management discretion 

• Assist in collection of overdue accounts and Fapiao issue  

• Living A2Mac1’ s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. 

KEY MEASURES & INDICATORS (main KPIs used in the role) 

1. Achieve team sales revenue 

1. Personal performance based on agreed goals 

Professional Background 

• Bachelor degree in Automobile Industry or Mechanical Engineering, or equivalent experience 

• 3-5 years minimum experiences as Sales or Customer services in Automobile industry 

• Experience in project management or solution consulting is preferred 

• Experience in PLM related software sales or post sales is preferred    

• Understanding and knowledge of the technologies related with Company Automobile Products will be a plus. 

• Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving and planning 

• Willing and able to address escalated client issues with speed and urgency 

• Cooperative and team-oriented personality with high motivation 

• Fluent in English 

Skills & Abilities 

• experience in CAE, CAD are favorable. (Simulations) 

• Strategically minded and strong negotiating skills  

• Target-orientated, self-motivated 

• Exceptional interpersonal and communication skills 

• Accept business trip(Domestic/foreign) 

This position is to promote the growth of the company through IT technology. Our goal is to become the world's No. 1 company in education, and IT is essential for most of the businesses we are involved in. We have dozens of engineers in the company, and we are looking for someone who can lead them in the technical aspects of the business to achieve growth and solve problems, and to serve as the CTO in the future.

Skills and Experiences

• Experience in system and application development
• Experience in building cloud server environments (AWS welcome)
• Japanese skill:

Nice to Haves

• Large-scale system design and operation
• Project management experience
• Experience in employee management

Compensation: ¥8,000,000~¥12,000,000/annual

Holidays and Vacation

• Weekends and Holidays
• Summer vacation, year-end and New Year holidays, paid vacations

Benefits and Perks

• Full social insurance coverage
• Paid in accordance with company regulations

Our client is general education company famous for its TV commercials. The company is also growing rapidly in the education IT business, including the operation of private and group tutoring schools nationwide and the development of industry-leading educational materials.

Job Description

As an application engineer in the IT department, builds and operates servers. The systems we handle include management systems for cram schools, learning systems for students, official websites for various brands, SP applications, and many others. Development work includes development in the LAMP environment, Android application development, and a wide range of other tasks. There are currently about 10 system development members, and we are looking for someone who can lead the system development along with several of them.

Skills and Experiences

• Experience in building and operating systems in a LAMP environment
• Experience with PHP frameworks such as CakePHP and Codelgniter
• Experience in system design
• Experience in leading members as a development leader
• Japanese skill:

Nice to Haves

• Performance tuning of high-traffic systems/li>
• Tuning SQL

Compensation: ¥6,000,000~¥9,000,000/annual

Holidays and Vacation

• Weekends and Holidays
• Summer vacation, year-end and New Year holidays, paid vacations

Benefits and Perks

• Full social insurance coverage
• Paid in accordance with company regulations

What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
• Lead efforts to hire, develop, and build a technical team.
• Oversight and participation in Change Management as it relates to Customer Support.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Manage to the company and department’s vision, mission and values.

What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
• Lead efforts to hire, develop, and build a technical team.
• Oversight and participation in Change Management as it relates to Customer Support.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Manage to the company and department’s vision, mission and values.

Under the Global Technical Solution Services Practice, we enable our customers to reap the full benefit of our products by utilizing IFS technologies in an optimal way. We do that by offering a robust technical solution,  and by making sure the right technical activities are executed at the right time.                     

Technical Solution Manager (TSM) is responsible for managing the overall technical solution for a customer from the sales process through implementation, ensuring a successful go-live and handover to Support.  This involves defining the technical solution, driving advanced technology when necessary and tasking other teams at IFS to produce technical deliverables.

The TSM ensures that technical activities in the project are carried out efficiently and effectively.  The TSM works closely with the Project Manager and acts as the single point of contact for the customer and the project team for all technical matters.  The TSM handles typical IFS Applications/Field Service Management (FSM)/Planning and Scheduling Optimization (PSO) projects independently.

Essential Duties and Accountabilities

• Understands technical deliverables of the project per the solution proposed in the sales cycle and provides input to the Project Manager for incorporating them in the project plan.
• Analyze the commercial impacts aligning with project plan and input to project stakeholders on potential risks and initiate/drive required risk mitigation plans proactively.
• Forecasts resource demands aligning with Project Manager and initiate prioritizations to secure required resources.
• Coordinates all technical activities in the implementation/upgrade project, from initial deployment of software to post go live support.
• Acts as the point of contact for the customer and the project team and ensures good communications between the technical teams and project team members.
• Plans/coordinates/tracks progress of Configuration, Reports, Integration and Modification (CRIM) development activities and technical training.
• Resolves technical issues during the project implementation and reports the project status at project team meetings.
• Participates in technical design of CRIM items, makes sure appropriate designs are used in each CRIM item, and the combination of all CRIM constitute a robust solution.
• Works with the Project Manager to make sure CRIM specifications are up to standards and are completed in a timely manner.
• Initiates go live preparation activities and post go live support
• Assists/guides the customer with security/profiles setup

Your Career:

The Escalation Manager position is a strategic, high-visibility role that provides the highest level of escalation for customer issues that are jeopardizing the Palo Alto Networks business relationship and/or sales opportunities with key customers.

The Escalation Manager will lead and manage the resolution of customers' critical issues by forming and leading an interdepartmental, cross-functional, and geographically dispersed Palo Alto Networks virtual team which are formed based on the customer and escalation needs. 

In leading the virtual team, the escalations Manager will liaise with and work across various Palo Alto Networks functional organizations and business units, and with all levels of the company; from Support, Sales, Product management, and development engineers to management and corporate executives.

Key Responsibilities

Escalation Leadership

• Ownership for driving progress and resolution of customers' critical issues

• Drive clear intake, scope, priority, exit criteria  and end to end process to achieve streamlined escalation resolution 

• Drive global consistency across portfolio and customers. 

• Maintain and improve procedures for customer and field personnel for escalation handling. 

• Handle direct customer leadership and technical audiences as appropriate. 

Expedite Resolution

• Engage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations

• Strong ability to influence and be effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical account and issues. 

• Clear accountability on relevant owners on driving to target service-level Objectives(SLO) and intermediate milestones leading up to it

• Interlock with Executive Sponsors to help resolve roadblocks in a timely manner.

Communication and Reporting:

• Effectively communicate critical issue status to executive staff, sales, support, product teams and other invested parties

• Effective use of dashboards and keen understanding of how to use data to help deliver the outcomes needed and track progress towards SLO.   

• Set clear customer expectations and ensure timely updates on troubleshooting and resolution action plans for internal and customer facing communications.

Risk Management 

• Make informed decisions on elevating urgency and apply relevant focus to solve for a situation with right governance, guardrails and reviews in place.

• A “whatever it takes” customer-first attitude and a willingness to go the extra mile to foster customer success

• Demonstrate strong judgment in risk management and problem mitigation, as well as making timely decisions from both business and technical perspectives

Retrospective and Preventive Measures:

• Retrospectives and PostMortem to help improve the process/system/product. 

• Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems

• Recognitions and reporting on problem areas which will give insight to the magnitude of the issue through the amount of cases or number of customers impacted or related to these areas.

• Understanding of techniques to predict risks using data and AI models and systematic approach to address

• co-create and pilot proactive programs to reduce likelihood of customer and field escalations

The PV IT system manager will: 
-    Support development and maintenance of safety database processes collaborate with GPV/ global safety system vendor and provide input local regulatory requirements to case handling in global safety database. 
-    To ensure the highest technical standards E2B reporting in compliance with global policies, local GCP, GVP, J-PAL and related local regulatory requirements.

• Participate in the Aris LSMV project relating works (including Validation, UAT, CRP, etc.) and closely collaborate with global PV system vendor and GPV to build a safety reporting environment that meets Japanese regulatory requirements.
• Assess / estimate activities to implement new technologies and changes to business process
• Support for Sobi Japan PV and local PV outsourced vendor from technical perspective including for;
      User access management collaborate with global (e.g. user account,etc.)
      Perform impact assessment on LSMV when local regulatory requirements change, measures such as system refurbishment as necessary
      User support (e.g. QBE, generation of line listing from LSMV database, etc. when requested by the local authorities and/or other stakeholders) 
      Resolve of negative ACK from system perspective
      Workaround support in an incident of an unexpected system failure
      Review of user manuals, etc. for Japanese user to better understand
      Setting of local E2B R3 reporting environment (e.g. PMDA registration ICSR reception site, electric connection test, etc.) 
      Review and updating the Functional Requirements Specification(FRS) document of Sobi custom reports and standard reports.
      Support to perform properly and smoothly of local inspections (e.g., GPSP conformance inspection, inspection for renewal business license) and global PV audits and management of Non-Conformance (NC) and CAPAs.