Total 180 Customer Service job vacancies in Shibuya, Tokyo

Who are we?

New grads Recruitment 2024 (Customer Operations Engineer)/ 2024年卒 新卒採用 (カスタマーオペレーションエンジニア)

エクイニクスでは2024年4月入社を対象にした新卒採用を行っています。

世界のデジタルインフラストラクチャを支えるという社会貢献性の高いグローバルカンパニーで、いままで学んだ事、あなたのコミュニケーション能力、チームワーク力、主体性など、年功に囚われない自由な社風のもと存分に活かしませんか？

エクイニクスについて

エクイニクスはグローバルなデジタルインフラストラクチャ企業です。デジタル時代のビジネスリーダーは、成功の原動力となるインフラを信頼性の高いエクイニクスのプラットフォーム上に結集し、相互に接続しています。エクイニクスは、お客様がビジネス優位を構築するために必要な、すべての場所で、すべてのパートナーと、すべてのビジネス機会に、アクセスすることを可能とします。日本国内のエクイニクスのオフィスおよびデータセンターは、東京と大阪で展開しています。

業務内容

当社のデータセンター内でのお客様からの問い合わせや、お客様とお客様を結ぶケーブリング作業(相互接続)などを⾏なっていただきます。

日頃から英語を使用して業務を行っていただきますので英語能力も伸ばすことができます。

• お客様の入館対応、お客様からのお電話や社内からの依頼対応
• 障害対応、弱電、強電の工事発注等の施工管理
• サーバールーム内の電源、空調の需要率管理
• 業務のスケジュール管理、書類作成等の事務的作業 等

募集職種/採用数

• Customer Operations Engineer 候補:１名

雇用形態

正社員　※期間の定めなし、試用期間あり（3ヵ月）
 

応募資格

• 四大卒以上、文理不問
• 英語能力: 応募時にTOEIC600相当必須
• 日本語能力: 入社までにN1相当必須
• 上記に加えて2024年中に入社が可能な方

月額初任給

大卒以上一律: 275,000円（左記金額に30時間の見込み残業代含む）

-30時間を超える時間外労働分についての割増賃金は追加で支給

賞与　年1回（3月支給）

諸手当

• 時間外手当
• 通勤費：月50,000円まで支給

勤務地

都内／都内近郊データセンター　※地域を大きくまたぐ定期的な転勤などはございません。（大阪勤務希望者は個別相談可能）

勤務時間

• 研修期間：9：00～18：00（昼休憩 1時間）
• 配属後：シフト勤務　8:00～20:30 または 20:00～8:30 （１時間休憩 x 2）

-月16日勤務

休日休暇

• 研修期間：完全週休2日制（土・日）、祝祭日  
• 配属後：シフト制 ⽉6〜7⽇ 

年間休日120日以上　

※ただし、配属先・勤務形態により休日数は異なります。

※勤務時中に引継ぎをしっかりした後はしっかりと休むことができ、会社からのメールや電話がなく、

シフト希望は考慮し、仕事とプライベートのON OFFをしっかりつけられます 

• 有給休暇、年末年始休暇、慶弔休暇、病気休暇、試験休暇、産前産後休暇、育児休暇、

各種保険　健康保険、厚生年金保険、雇用保険、労災保険、確定拠出年金

福利厚生

• 従業員自社株式割引購入制度
• 各種社会保険完備（雇用、労災、健保、厚生年⾦）
• 健保保養施設、フィットネスクラブ補助
• ネクストステージチャレンジ手当/休暇（永年勤続者対象）
• 資格取得⽀援制度
• 公認クラブ活動⽀援制度（カートクラブ、テニスクラブ（東京/大阪）、バスケットボールクラブ）
• 従業員⽀援プログラム EAP　※困った時に何でも相談できる制度です 
• 慶弔⾒舞⾦（結婚祝⾦、出産祝⾦、弔慰⾦等）、
• 私服可 (ポロシャツやパーカーの⽀給あり) 
• ボランティア活動 絵本の送付、街⾓クリーニングなど 他

選考フロー　面接3回＋Web適性検査

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 80 quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.

Responsibilities

Queue Management / Reporting

• Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times

• Involved in escalating and expediating higher level orders, upon supervision

• Actively follows up on work orders in the queue to support the overall team

• Maintains notes and records of activity fulfillment in the ticketing system

Installations

• Rack and stack basic customer equipment, with guidance from more senior team members.

• Supports routine intra-cage and infrastructure installations, under guidance, which may include:

• - routine ladder racks and basic fiber raceways; -  basic cable management and support systems (patch panels); - routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities

Cross-Connect

• Supports basic cross-connect troubleshooting

Testing / Troubleshooting

• Supports basic testing and routine installations of customer assets

• Supports standard layer 1 cross-connect certification testing, under supervision

• May learn more semi-routine testing, under supervision

Stakeholder Partnership

• Supports the operations and security personnel team for breaks or other activities, when necessary

Customer Management

• Supports customer satisfaction with timely adherence to following basic order execution requirements

• Delivers quality customer service experience when interfacing with customers

• Discusses time expectations on new deployments, by following standard operating procedure guidelines

• May support customers on-site through access and escorting services

Projects

• Supports fulfillment of projects under close supervision

Training

• Completes assigned training in a timely manner

Qualifications

• Typically requires a high school diploma

• 1 year of equivalent work experience

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We’re looking for a Customer Support Team Lead to add some additional leadership power and experience to our Customer Support teams in our Tokyo office. This role is a unique opportunity to build a strong team, develop processes that put our customers first, and provide continuous feedback from our customers to various product development teams to help millions more potential customers save money by using Wise! 

You’ll receive a competitive package including an annual salary and stock options in a fast-growing company, amongst a wide array of other benefits. 

Your mission:

• Develop and build a strong team of efficient CS Agents who provide world-class support to our customers

• Help your team members find their path in Wise and set them up for success, while working with your lead to do the same, potentially growing into a Senior Team Lead role

• Help set and report against monthly and quarterly performance targets, communicate key insights, and obstacles to the teams and the broader company

• Work closely with other Customer Support teams across the world, and the Wise product teams, to identify ways to improve the customer support experience while reducing customer contacts through product changes

• Increase quality, effectiveness, and efficiency within Customer Support, as well as collaborate and communicate between varied Wise functions and teams across the globe

• Help your team focus on why they’re doing what they’re doing, and also make sure they can see how their work helps to bring us closer to our mission

• Build the team’s culture and set a great example by living our values on a daily basis

This role will give you the opportunity to:

• Make an Impact - You’ll fuel this revolution by setting the standard of exceptional service for our customers. Our CS Agents are the first point of contact for our customers, so you’ll empower them with the tools required for our level of service and you’ll be there to help them develop along the way. We're all about intellectual curiosity, growth, and a solution-oriented mindset, because after all, this isn't just a job to us!
   

• Be Yourself - We’re looking for Team Leads who have friendly personalities that are fun to work with! We hire smart people and we trust them, because we're not interested in drama, only good Karma!
   

• Work Globally - Our customers are all over the world and our team members are just as diverse. We're 5000+ Wisers strong, with 90+ nationalities working in offices from Tampa to Tokyo, and several places in-between. Much like our product, we work across borders and teams to take care of our customers, because they come first and we make no compromises on that!
   

• Inspire Teams - With your leadership style, bright ideas, knowledge, self-starting attitude, and customer insight, you’ll directly drive innovation and help us make money borderless! Whether you're building growth paths for your team or working with a product team to offer expert insight on a feature, whatever the mission, we get it done!

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

We are looking for a Customer (Account) Manager with strong business acumen, strategic thinking, and communication skills. In this role you will have the responsibility to support the growth of the Consumer Solution for Consumer & Electronics – especially Electronics field for Consumer/Industrial Electronics as well as Mobility Space under different segments as- which generates new opportunities through revitalizing the asset and Dow’s technology to seek significant opportunities as deceptive market changes to enable growth and addressable market expansion.

You will coordinate across all functions, including sales, Marketing, TS&D, R&D, communication, and product management as well as with peers, key customers, distributors, and relevant teams in the other geographies. You will have high visibility to the leadership team in Consumer Solution Japan, providing analysis, insight and recommendations on how to advance the growth strategy.

Responsibilities / Duties

• Support and shape the growth strategy for the Consumer Solution Japan business

• Conduct market and industry analysis to shape overall competitive position and identify opportunities for growth

• Aggregate customer and market needs across the product portfolio and market segments to identify trends to enhance resource allocation and prioritization

• Analyze and define the best opportunity for addressable market expansion for the Consumer Solution Business

• Evaluate business model opportunities – especially digital – to accelerate growth and/or productivity

• Serve as a trusted advisor across the organization, providing guidance on how to build a competitive advantage despite market and customer uncertainties

• Author project proposals that will help the business test and learn how to capture additional value in Specialties

Required knowledge, skills and abilities include:

• High self-initiative and strong project management skills
• Analytical mindset that is comfortable to work on unstructured problems
• Customer and market orientation with strong bias towards value creation
• Collaborative team worker and builder across functions and geographies, effective influencer
• Strategic thinker, problem solver, result and action oriented

Required Qualifications

• A minimum of a Bachelor’s degree

• A minimum of 8 years of relevant experience – electronics field

  Up to 50% travel, mostly domestic

• Fluency in Japanese, Advanced Level in verbal and written English

Preferred qualifications include:

• A degree discipline in Chemical, Engineering, business or Marketing
• MBA/economic background is a plus

Benefits – What Dow offers you 

We invest in you. 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.  You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals. 
• Become a Dow shareholder through various employee stock programs.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Global Paid Time Off (PTO) policies:
  • Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
  • ​Paid time off to care for family members who are sick or injured.  
  • Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 

Join our team, we can make a difference together. 

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment.  We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

• Traditional Chinese language check for game software
• Find spelling, grammar, punctuation, and all kinds of other linguistic errors.
• Confirm that terminology is unified according to the developer's localization policy.
• Confirm that the notation method follows the guidelines of the game console manufacturer.
• Carefully examine whether the quality of the translation is high enough, taking into account the story and scenes in the game.
• Report errors clearly and concisely on the bug database.
• If there is a more appropriate translation or translation, we will also suggest it.
• We will ensure that the bug is fixed and implemented correctly in the next version.
• Repeat the above cycle many times until the game is finally completed.

• Native level Traditional Chinese proficiency

• Understanding of Traditional Chinese entertainment culture
• Someone who can pay attention to details
• Someone who plays video games on a daily bases
• Basic PC operation skills (Word/Excel)

[Desirable experience/ability]

• Experience in QA work (tester, etc.)
• Those who like Japanese pop culture and Japanese characters (anime, manga, video games etc)

[Image of the person you are looking for]

• Those who value teamwork and communication
• People who like games and play them regularly
• People who are good at diligent work

• Collaborating with people creating innovative interactive entertainment.
• Dynamic and entrepreneurial culture.
• Video games focused environment.
• Contract Employee*Permanent employee promotion is available.
• Trial period: 3 months / No change in conditions.
  

Who we are:

PTW is a provider of custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW, Family of Brands

• Korean language check for game software
• Find spelling, grammar, punctuation, and all kinds of other linguistic errors.
• Confirm that terminology is unified according to the developer's localization policy.
• Confirm that the notation method follows the guidelines of the game console manufacturer.
• Carefully examine whether the quality of the translation is high enough, taking into account the story and scenes in the game.
• Report errors clearly and concisely on the bug database.
• If there is a more appropriate translation or translation, we will also suggest it.
• We will ensure that the bug is fixed and implemented correctly in the next version.
• Repeat the above cycle many times until the game is finally completed.

• Native level Korean proficiency

• Understanding of Korean entertainment culture
• Someone who can pay attention to details
• Someone who plays video games on a daily bases
• Basic PC operation skills (Word/Excel)

[Desirable experience/ability]

• Experience in QA work (tester, etc.)
• Those who like Japanese pop culture and Japanese characters (anime, manga, video games etc)

[Image of the person you are looking for]

• Those who value teamwork and communication
• People who like games and play them regularly
• People who are good at diligent work

• Collaborating with people creating innovative interactive entertainment.
• Dynamic and entrepreneurial culture.
• Video games focused environment.
• Contract Employee*Permanent employee promotion is available.
• Trial period: 3 months / No change in conditions.
  

Who we are:

PTW is a provider of custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW, Family of Brands

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

As a member of the Support Service Management team, we provide a personalized support service to our Ultimate Support plan customers. The SSM is a critical role included as part of the customer facing team for our Ultimate customers, focusing on the provision of a personalized support service that provides clear customer communications, regular updates, insights and guidance in collaboration with the Technical Account Manager.

The Support Service Manager (SSM) will coordinate and collaborate with Ultimate support plan customers as well as internal Adobe technical teams to ensure expediency in issue resolution. The SSM will also provide our customers with improved transparency during issue resolution, regular support experience data and trend analysis, personalized updates during any critical service outage as well as issue management. Additional responsibilities will include establishing and developing positive relationships and collaboration with internal colleagues across all Customer Engineering teams, Sales, Customer Success and Adobe Consulting Services organizations.

What You’ll Do

Key aspects of this role include the following activities:

• Partners with the TAM to ensure best in class customer support experience and management beginning with a smooth customer kick off for new Ultimate customers
• Performs daily review of all assigned Ultimate customer issues and ensures the frequency and quality of customer updates is of a very high standard aligning with the customer priority and business impact description and in collaboration with Support Engineers and Management team
• Leads regular support case queue reviews with the customer team members, ensuring accurate prioritization of issues, visibility on progress and latest updates as well as next steps
• Provides oversight and ownership of any critical support issues and provides ongoing and personalized customer management and updates through to resolution of the issue
• Contributes to the service review, focusing on performance of the technical support service delivery provided during the review period, identifying areas of success and opportunities for improvement
• Defines and maintains the Service Improvement Plan communicating progress updates against agreed actions and collaborating with the Support Delivery Managers to address areas identified
• Conducts customer specific RCA analysis following a significant event and ensures provision of the outcomes to the customer in an official Customer Facing Statement
• Responsible for the provision of Support Health data and insights to the Ultimate delivery team and helps evaluate and communicate the overall Technical Health of the customer

What you need to succeed

Business Insight

You will need a high-quality business and strategic sense. You understand the need to balance Customer needs alongside Adobe's business objectives and strategy. You possess strong problem-solving skills, are forward-thinking and have experience working with data sets to identify common data trends.

You appreciate the level of engagement required for premium support service delivery and can project the value of the Ultimate Support Plan and ensure consistent service quality.

Results Focus

You have with strong mentoring and coaching skills enabling our team members to deliver their best. You focus on long term sustainable strategic improvements in favour of short-term results.

Influential

Consistent record of accomplishment working with, influencing and leading virtual teams across a large global company. Experienced and effective in communicating to Director and above partners in Sales, Consulting and Engineering.

Strong Communication Skills

• Highly articulate and presents plans and ideas in a compelling manner.
• Communicates passion, energy and enthusiasm.
• Able to handle C-level urgent customer communications, creating resolution plans and ensuring accurate execution of them.
• Able to build and communicate customer service reviews and set expectations according to business decisions.

Support Experience

You will have extensive experience supporting high profile Enterprise customers and/or have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success and premium service delivery.

You have experience in and enjoy collaborating with a wide range of stakeholders in order to meet key performance indicators.

Experience with developing and implementing Service Improvement Plans, ITIL or incident management would also be beneficial.

Excellent organizational skills: ability to prioritize, manage, multi-task and implement projects multi-functionally
 

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

NIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees. 

The role of Manager, Analytic & Insight within Retail Measurement Service (RMS) organization is enabling the RMS business and clients to meet critical business needs: client satisfactions and financial objectives, by:

• Conducting advanced issue-based analyses (able to incorporate multi-account data sets, integrate solutions across Practice Areas and macro view), deliver proactive insights, and build effective analytical presentations. 
• Lead delivery of impactful and actionable client presentations for key accounts.
• Guide the team in anticipating key client issues and regularly offers suggestions on how our data can help. 
• Ensure reports required are delivered on time and on quality for all assigned accounts in the team.
• Develop a high performing team environment by coaching team members and by removing barriers that derails the team in delivering on their work.
• Proactively identifying potential opportunities based on client discussions and needs and discuss with Sales team to propose to client.
• Proactively initiating the conversation for improvements, working closely with Sales team and Client Service team and leading process improvement initiatives that results to better client servicing and/or internal processes in the team.
• Having the ability to form strong internal relationships (such as regional hub, commercial team, operation team, etc., both local and global) and network in order to have more opportunities to collaborate.
• Working closely with commercial team in defining service level and analytical priorities.
• Acting as role model for NIQ values in terms of openness to share and collaborate, working with integrity and being an engaged employee.
• Being able to lead company activities and projects proactively, and able to encourage involvement & participation from the team.

Position Overview

We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products.

Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk product family? Then we would like to hear from you!

Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities, developing and presenting webinars, hosting Q&A sessions on our online communities, and publishing technical articles in the Autodesk Support site.

Responsibilities

Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels using Japanese language

• Help customer to solve their Autodesk product installation, configuration and licensing issues
• Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage etc.,
• Research, verify, and document product issues and its solution in short and clear articles for our Knowledge Base, or in our internal case management system
• Priority handling and escalation of critical issues and monitoring of service level compliance
• Document support interactions in a company-wide case management system
• Escalate customer issues to internal teams as required
• Actively manage personal backlog of support requests
• Manage customer expectations by providing timely updates on progress

Minimum Qualifications

Bachelor's degree in computer science, mechanical engineering, architecture, construction, civil engineering, or similar

• Competent knowledge about Windows and network system. Understand of Linux system is a plus
• Demonstrable capability to "own" the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if needed
• Demonstrable strong customer service, troubleshooting, and analytical skills
• Exceptional team player skills
• Strong written and verbal Japanese communication skills. N1 certification of JLPT is a plus. Also, additional language skills are advantageous.
• You build strong customer relationships and gain insights into their needs
• You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations
• Proven ability to be flexible and learn quickly in a fast environment

ポジション概要

オートデスク製品の最大限の利用をお客様にサポートする、テクニカルサポートスペシャリストを募集しています。 問題解決と他人を助けることが好きですか？ カスタマーエクスペリエンスに情熱を持っていますか？ オートデスク製品ファミリーに詳しいですか？ ぜひ、あなたからの連絡をお待ちしています！

テクニカルサポートマネージャーに報告する役割は、電話、チャット、ウェブ、オンラインフォーラム、その他のチャネルで報告された顧客の問題を解決することです。顧客の問題に対応するだけでなく、ウェビナーの開発とプレゼンテーション、オンラインコミュニティでのQ&Aセッションの開催、オートデスク サポートサイトでの技術記事の公開など、さまざまな積極的なサポート活動にも携わることができます。

業務内容

• チャット、電話、Web、オンラインフォーラム、その他のチャネルを通じてオートデスクに報告された顧客の問題を日本語で解決する
• オートデスク製品のインストール、設定、ライセンスに関するお客様の問題解決を支援する
• 製品の機能、使用方法などに関するさまざまな問題や質問について、オートデスクのお客様に迅速、親切、効率的なサポートを提供する、
• 製品の問題とその解決策を調査、検証し、ナレッジベースや社内ケース管理システムに簡潔でわかりやすい記事として文書化する。
• 重要な問題の優先的な処理とエスカレーション、およびサービスレベルの遵守の監視
• 全社的なケース管理システムでサポートとのやり取りを文書化する
• 必要に応じて、お客様の問題を社内チームにエスカレーションする
• サポート依頼の個人バックログを積極的に管理する
• 進捗状況をタイムリーに報告し、お客様の期待を管理する

資格要件

• コンピュータサイエンス、機械工学、建築学、建設学、土木工学、または同等の学位
• Windowsおよびネットワークシステムに関する知識があること。 Linuxシステムの理解があれば尚可
• 問題（顧客の問題）を「自ら」解決し、トラブルシューティングを行い、問題を解決または軽減する能力を有すること
• 強力なカスタマーサービス、トラブルシューティング、分析スキル
• 卓越したチームプレーヤースキル
• 日本語での文書および口頭でのコミュニケーションスキル 日本語能力試験のN1資格があれば尚可。また、その他の言語スキルもあれば尚可。
• 顧客との強い信頼関係を築き、顧客のニーズを把握することができる
• 顧客にとって有益な機会を特定し、顧客の期待に応えるソリューションを構築し、提供することができる
• 迅速な環境において、柔軟な対応と迅速な学習ができる方

#LI-POST

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Position Overview

We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products.

Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk product family? Then we would like to hear from you!

You will be working in a hybrid position reporting to a Technical Support Manager in Japan. You will resolve customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in multiple proactive support activities, developing and presenting webinars, hosting Q&A sessions on our online communities, and publishing technical articles in the Autodesk Support site.

Responsibilities

Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels using Japanese language

• Help customer to solve their Autodesk product installation, configuration and licensing issues
• Provide prompt, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage,
• Research, verify, and document product issues and its solution in short and clear articles for our Knowledge Base, or in our internal case management system
• Priority handling and escalation of critical issues and monitoring of service level compliance
• Document support interactions in a company-wide case management system
• Escalate customer issues to other teams
• Manage personal backlog of support requests
• Manage customer expectations by providing updates on progress

Minimum Qualifications

Bachelor's degree in computer science, mechanical engineering, architecture, construction, civil engineering, or similar

• Experience in building, supporting, and maintaining systems using relational databases such as SQL Server, Oracle.
• Competent knowledge about Windows and network system. Understand of Linux system
• Capability to "own" the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate
• Customer service, troubleshooting experience
• Exceptional team player skills
• Written and verbal Japanese communication ability. At least N1 certification of JLPT. Also, additional language skills are advantageous.
• You build customer relationships and gain insights into their needs
• You identify opportunities that benefit our customers and build and provide solutions to meet their expectations

ポジション概要

オートデスク製品の最大限の利用をお客様にサポートする、テクニカルサポートスペシャリストを募集しています。 問題解決と他人を助けることが好きですか？ カスタマーエクスペリエンスに情熱を持っていますか？ オートデスク製品ファミリーに詳しいですか？ ぜひ、あなたからの連絡をお待ちしています！

テクニカルサポートマネージャーに報告する役割は、電話、チャット、ウェブ、オンラインフォーラム、その他のチャネルで報告された顧客の問題を解決することです。顧客の問題に対応するだけでなく、ウェビナーの開発とプレゼンテーション、オンラインコミュニティでのQ&Aセッションの開催、オートデスク サポートサイトでの技術記事の公開など、さまざまな積極的なサポート活動にも携わることができます。

業務内容

• チャット、電話、Web、オンラインフォーラム、その他のチャネルを通じてオートデスクに報告された顧客の問題を日本語で解決する
• オートデスク製品のインストール、設定、ライセンスに関するお客様の問題解決を支援する
• 製品の機能、使用方法などに関するさまざまな問題や質問について、オートデスクのお客様に迅速、親切、効率的なサポートを提供する、
• 製品の問題とその解決策を調査、検証し、ナレッジベースや社内ケース管理システムに簡潔でわかりやすい記事として文書化する。
• 重要な問題の優先的な処理とエスカレーション、およびサービスレベルの遵守の監視
• 全社的なケース管理システムでサポートとのやり取りを文書化する
• 必要に応じて、お客様の問題を社内チームにエスカレーションする
• サポート依頼の個人バックログを積極的に管理する
• 進捗状況をタイムリーに報告し、お客様の期待を管理する

資格要件

• SQL Server, Oracle等のリレーショナルデータベースを使用したシステムの構築、もしくはサポート、保守経験
• コンピュータサイエンス、機械工学、建築学、建設学、土木工学、または同等の学位
• Windowsおよびネットワークシステムに関する知識があること。 Linuxシステムの理解があれば尚可
• 問題（顧客の問題）を「自ら」解決し、トラブルシューティングを行い、問題を解決または軽減する能力を有すること
• 強力なカスタマーサービス、トラブルシューティング、分析スキル
• 卓越したチームプレーヤースキル
• 日本語での文書および口頭でのコミュニケーションスキル 日本語能力試験のN1資格があれば尚可。また、その他の言語スキルもあれば尚可。
• 顧客との強い信頼関係を築き、顧客のニーズを把握することができる
• 顧客にとって有益な機会を特定し、顧客の期待に応えるソリューションを構築し、提供することができる
• 迅速な環境において、柔軟な対応と迅速な学習ができる方

• 【歓迎（WANT）】 IIS等のWeb Serverを使用したシステムの構築、もしくはサポート、保守経験 Database Replicationの理解 SQL Server Transaction Replicationを使用したシステムの構築、もしくはサポート、保守経験 データ管理の知見(PDM) 製造業における製品ライフサイクルの知見(PLM)

#LI-JA1

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

NIQ Customer Success team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions.
 

RESPONSIBILITIES

The role of Executive within RMS Customer Success organization is enabling the RMS business and clients to meet critical business needs: client satisfactions and financial objectives, by:

• Serving as initial point of contact for assigned FMCG clients and shared accountable for work conducted in terms of retail data management.
• Drive customer loyalty by providing digital platform support and servicing to customers.
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders.
• Provide clear and accurate responses as well as market expertise to stakeholders.
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Supporting or executing analysis and delivery of business issue oriented presentations to clients according to NielsenIQ’s quality standards in a timely and precise manner, according to clients’ business needs and specifications.
• Learning an accurate and keeping up-to-date knowledge on research techniques and applications including desk-research on latest trends.
• Learning to identify potential opportunities based on client discussions and needs and assist team leaders and respective commercial team to present to client.
• Acting as role model for NIQ values in terms of openness to share and collaborate, working with integrity and being an engaged employee.
• Being able to proactively join company activities and projects.

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

JOB DESCRIPTION:

JOB SUMMARY

Reporting to Customer Service Manager, this individual will support daily activities relating to order receiving – order entry, invoicing , customer feedback, and working closely with other functions to address and resolves issues.

Also, monitor outsource team performance and support training if required.

In addition, as part of  order entry automation , will play important role of EDI expansion and analysis.

Major Responsibilities

General:

Customer Service

• Own order process, collaborate with outsourcing team, and carry out stable order processing.

• Coordinate with other departments and manage product control, shipping restrictions, backorder support, etc. related to order processing.

• Accepting inquiries regarding orders from customers (Dealers)

• Examining the efficiency of the order process for Capital products

• Work closing with sales and marketing teams, regulatory, global planning, and local supply chain team striving to provide and accurate demand signal

• Proposal and implementation of order processing efficiency improvements in collaboration with other departments

• Support for smooth operation of product phase-out and phase-in

• Drive action on the short UBD, inactive Inventory, phase-in/phase-out, communicating with business partners to minimize the negative cost impact

• Resolve customer’s complaints to customer satisfaction and proactively seek to identify root cause to prevent reoccurrence.

SAP Master and System control

• Maintain Master of supply chain related SAP

• Organizing SAP system requirements(ITDR), making requests, and conducting tests.

• Determine and maintain EDI parameters in  EDI order convert system.

Compliance with audit rules

• Complying with Abbott Policies

• Follow compliance and Medical Device requirements (Regulatory Affair)

• Providing materials and explaining work content during Sox audits and other audits(Including Abbott policy）

Reporting

• Utilize reporting tools (BO, BW, Power BI, Data Mart and SAP)

Continuous Improvement

• Initiate continuous improvement for driving improvement of work quality, efficiency and accuracy in customer service

• Provide trainings to team members to enhance quality of work

Minimum Requirements

Education:

• Bachelor’s degree or equivalent

Background:

• 1-5 years of working experience in similar roles

Language:

• Business level English /Japanese communication skills required. (e.g. TOEIC 700+)

Preferred Requirement

• Proficient or experienced user in the following IT environments: SAP CRM, ECC and GTS, Business Objects, Business Warehouse ,MS Excel & Access.

• Additional system knowledge welcome/ e.g. VBA macros, power BI

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.