Total 125 Customer Service job vacancies in Saint Charles, Missouri

• Actively engage in visitor contacts to provide emphasis on winter backcountry safety and preventative search and rescue (PSAR), informing visitors about current avalanche safety, lake ice conditions, incoming weather events, and other related winter safety messages.
• Work with local backcountry volunteer outreach groups to educate wilderness users about avalanche and winter recreation safety.
• Collaborate with local avalanche professionals to assist with hazard assessments, weather station and monitoring projects, forecasting and mitigation work.

• Prepare daily and monthly status reports and feeder information to be provided as input to the battalion Level.
• Ensure training schedules are fully utilized, shortfalls are identified and rectified, logistical support has been arranged.
• Assist the Company Commander by maintaining administrative personnel records of permanent party members and trainees, maintaining forms and publications, conducting in processing of permanent party members, maintaining records, etc.
• Prepare daily and monthly status reports and feeder information for input to the Battalion Operations Point of Contact.
• Use a government vehicle for distribution or supply runs as needed.
• Prepare and manage operational tracking reports and updates using commercial and military automated systems requiring the services of a qualified typist.

• The duties may include, but are not limited to:
• Direct subordinates and/or provide; plan work to be accomplished by subordinates, set and adjust short term priorities, and prepare schedules for completion of work.
• Hear and resolve complaints from employees – referring group grievances and more serious unresolved complaints to a higher-level manager.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Make decisions on work problems presented by subordinates.
• Oversee the management and administrative support of the Warehouse and Commodity Management Division.
• Formulate and recommend to the Director and Senior Leadership, critical policies, methods, and procedures for carrying out the warehouse examination, licensing, cotton and price discovery programs.
• Recommend reasonable actions affecting the licenses or storage contracts of the warehouse operations, based on examination results.
• Serve as an agency authority and technical expert providing advice and guidance on all matters relating to division programs, specifically warehouse examination/licensing, warehouse liquidation/marketing, and the USWA.
• Research solutions to improve examination/licensing and other techniques used by the various states with the objective of expediting workflow and enhancing the quality of work.

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As a working leader performs the following:

• Maintains current knowledge, and answers questions of other workers on procedures, policies, written instructions, and other directives.
• Passes on to other workers the instructions received from the supervisor by assigning daily tasks to individuals of the work group.
• Demonstrates proper work methods and works along with others to set a work pace.
• Ensures necessary plans, materials, supplies, equipment and tools are available when needed.
• Recommends operation needs per work requests to the supervisor.
• Answers workers questions or obtains needed information or decisions from supervisor on problems that arise during the process of the project.

Career-Seasonal appointments are permanent positions and include the same benefits as Career appointments, but do not provide work on a year-round basis. You will work from approximately April- December and will be in a non-pay status for the remainder of the year.

Major duties of the position include are but are not limited to:

• Carries out sea turtle nesting surveys, distinguishes nests from false crawls, monitors nests, and performs post-hatching evaluations.
• Carries out nesting shorebird surveys, identifies nesting behavior, and monitors chicks through to fledging.
• Implements invasive plant management activities parkwide.
• Conducts natural resource interpretive programs to the general public and school groups.

Career-Seasonal appointments are permanent positions and include the same benefits as Career appointments, but do not provide work on a year-round basis. You will work from approximately April- December and will be in a non-pay status for the remainder of the year.

Major duties of the position include are but are not limited to:

• Carries out sea turtle nesting surveys, distinguishes nests from false crawls, monitors nests, and performs post-hatching evaluations.
• Carries out nesting shorebird surveys, identifies nesting behavior, and monitors chicks through to fledging.
• Implements invasive plant management activities parkwide.
• Conducts natural resource interpretive programs to the general public and school groups.

MAJOR DUTIES:

• The selectee performs a variety of duties within the full spectrum of maintenance activities, including carpentry, plumbing, painting, janitorial, grounds keeping, buildings, roads, trails and fence repair. Performs trail maintenance on walkways and trails (paved and unpaved) and performs construction and repair work on park's boundary fence.
• Performs grounds maintenance duties including mowing, fertilizing, and watering lawns, and trimming trees and hedges. Employee picks up trash, cleans restrooms and public use buildings, and performs other janitorial work as needed.
• Uses common tools to perform a variety of basic repairs and maintenance, plus operates small gas and electric power tools such as disc grinders, sanders, saws, post augers, riding and push-type mowers, weed trimmers, sweepers, vacuums, floor polishers and other janitorial equipment.
• Employee is required to operate motor vehicles and must possess a valid state driver's license. For routine maintenance and repair jobs, the incumbent works independently based on oral or written guidance from the supervisor.
• He/She may also assist higher-graded employees with more complex building maintenance, road repair projects and other special projects. Work is performed both indoors and outdoors, often under adverse weather conditions.
• Work requires lifting and moving heavy items, frequent bending, stooping, walking, standing, working in cramped positions and may involve some climbing. Employee also completes daily work reports.

This position is to perform recurring building and/or utility maintenance and operation duties to assist journeymen and other higher graded maintenance workers. Incumbent utilizes knowledge and skills in several trades, crafts, and vehicle/OHV/trailer operation. Daily task assignments can vary in duties as custodial, carpentry helper, painting helper, electrical helper, plumbing helper, mechanical helper, and laborer. The position will be assigned in a small work-center, where working individually is paramount. The job requires strong work ethic, safe practices, and a great deal of visitor interaction.

Cut-off Dates: This is an open continuous announcement, in which applications are collected over several months, and have multiple cut-off dates. Applications received by the initial cutoff date will be considered first. **INITIAL CUT OFF IS Friday December 13, 2024** Applications will be considered throughout the open period of the announcement however additional referral certificates will only be issued when a hiring official exhausts current certificate and/or additional vacancies need to be filled.

For more information about the park or the position please visit:
Sainte Genevieve National Historical Park: Point of contact: Anderson Newman-Johnson, anderson_newman-johnson@nps.gov, 573-984-9515

• Provides supervision and direction to a team of Operations Support Specialists accountable for providing services vital to the operation and goals of USCIS to include productivity assessments, effectiveness, and efficiency of program operations.
• Serves as the focal point for communicating issues affecting and impacting administrative operations.
• Subject matter expert regarding office management, human resources, labor/employee relations, occupational health/safety, facilities, security, procurement, asset/fleet management, financial management, travel support, time/attendance, training.
• Ensure subordinates provide their customers the highest level of service based on the appropriate functional area.
• Provide technical advice to subordinate personnel to facilitate the full range of operations support.
• Anticipates problems that evolve from the complex and dynamic nature of organizations served and provides innovative solutions that accommodate managers’ needs without compromising management principles.
• Advises and guides managers and employees on complex or difficult issues and recommends innovative methods and strategies to resolve problems
• Applies comprehensive knowledge of operations support concepts.
• Able to identify, investigate, and analyze issues to determine possible solutions by effectively communicating with Headquarters-level personnel. Prepare and/or present recommendations to local leadership and managers.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Return Integrity and Compliance Services

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

WHAT IS THETAXPAYER SERVICES (TS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Kansas City Submission Processing

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

• Full working knowledge of the maintenance functions associated with roads, trails, and grounds, such as filling potholes in roads and parking lots, installing drainage structures on trails, and various landscaping tasks.
• Uses a variety of equipment such as pneumatic tampers, chainsaws, leaf blowers, push and riding mowers, 4-wheel drive trail vehicles, and other various hand and power tools.
• Operates gasoline and diesel-powered vehicles up to 26,000 pounds GVW while pulling trailer up to 10,000 pounds GVW.
• Performs maintenance, construction, alterations, and repairs on structures such as footbridges, boardwalks, staircases, picnic tables, benches, signs, and parking lot wheel-stops.
• May be involved in repairing and maintaining roads and parking lots using dump trucks, wheelbarrows, asphalt cold-patch, gravel, and sand.
• Maybe involved in constructing and maintaining trails using chainsaw and/or pole saw, heavy-duty push mowers, various rigging equipment, Pulaski, pick mattock, and shovel.
• Performs routine maintenance and minor repairs to vehicles and equipment.

• Performs routine and moderately complex accounting tasks consistent with level of complexity warranted by the grade level and in accordance with prescribed policies and procedures.
• Reviews and examines all types of procurement documents for payment.
• Ensures that relationships are maintained throughout the entire accounting structure by maintaining surveillance over the day-to-day accounts payable financial operations.
• Uses the financial management system to reconcile against treasury schedules.
• Performs other duties as assigned.

Specific Functions:
The incumbent uses VistA, CPRS, VSE, CTM computer system daily, including the keyboard and printer. The incumbent answers questions and provides information and daily activities include the following:
- Working directly with patients who have been instructed to request a new appointment to schedule and provider patient instructions on test preparation, diets and procedural requirements.
- Seeking out available appointments with multiple staff members and services to coordinate Telehealth appointments.
- Programs the VistA printer to generate notices to outpatients concerning failed and rescheduled appointments. Reviews output to ensure that appropriate information is generated and ensures that inappropriate letters are discarded.
- Utilizes and follows up on AudioCare Reminder calls for all outpatient rehab clinics including Community Based Outpatient Clinics and VISN providers.
- Produces and distributes daily schedules to professional staff.
- Pre-registration as needed with checking patients in for appointments.
- Demonstrates the ability to work in all rehabilitation clinical areas with minimal guidance.
Receives, interviews, and routes individuals for either inpatient or outpatient care to the appropriate care team or setting.
Maintains daily contact with professional services personnel giving outpatient/inpatient care to ensure the best possible liaison between patient and health care system personnel.
Accepts telephone calls from Veterans, relatives, service officers, etc. regarding outpatient/inpatient treatment and transportation.
Receives and responds to unclear inquiries concerning a variety of medical, personnel, and administrative matters. Determines general nature of inquiry and independently responds to all administrative questions. Recognizes and refers urgent inquiries to professional staff for immediate action.
Reviews medical records of outpatients/inpatients to ensure that requested appointments are made for the professional staff and diagnostic services.
Schedules and receives consults and orders for all outpatient Rehabilitation Clinics including
Montevideo, Alexandra and Brainerd, and REC Yoga orders based on established scheduling policies and procedures from VHA directive.
Utilizes Appointment Management Supervisor Menu to facilitate efficient scheduling of appointments including accurately and appropriately closing all rehab clinics for provider leave, meetings or continuing education, providing grid management to ensure all clinic modalities are available and switched when not being used to maximize clinic utilization and decrease missed opportunities, and gathering appropriate information for DSS for stop codes/credit stop codes to create clinics.
Update, review, and utilize the Unable to Schedule list to accurately reflect patients waiting to schedule an appointment.
Processes all health care providers orders accurately. Seeks clarification of orders when appropriate.
Promptly and accurately initiates and checks on status of referrals, lab and x-ray procedures, completing required forms with appropriate patient identification.
Makes numerous calls each day to coordinate information and actions relating to patient care and services. Relays information and requests from the patients to the treatment team and within the treatment team. Ensures that escort services and transportation are properly arranged. Pages and locates clinic staff for patient services and consultation.
Accurately and timely performs clerical work in support of the care and treatment given to patients such as receiving patients or maintaining patient files. Performs clerical level work to procure supplies and services to meet the procurement requirements of the unit or department.
Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication. Performs the following types of duties: edit letters, composes letters and reports, reviews correspondence for accuracy and completeness, transcribes meeting minutes and replies to inquiries.
Actively seeks and schedules Telehealth services for appropriate and active Telehealth services.
Assists in mentoring students or training new or less experienced employees.

Work Schedule: Monday-Friday 7:30am-4pm
Telework: Ad-Hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

As a Administrative Officer your duties will include, but are not limited to, the following:

• Provide decisions, advice, and counsel on a range of administrative and operational management support issues (human resources and material needs, human resources availability, administrative support matters, etc.), policies, programs, objectives, and plans.
• Plan and conduct analytical studies of organizational elements and work to identify problems and approve resource utilization, administrative support, and management effectiveness. Interprets findings and develops recommendations to improve organizational efficiency, effectiveness, and solve problems.
• Analyze and advise on the implications of proposed management decisions and the administrative aspects involved in the accession, retention, motivation, development, and use of human resources. Conduct personnel-related activities as requested to include preparation of personnel actions, position descriptions, award justifications, and other personnel related documents ensuring completeness, accuracy, and inclusion of supporting documentation.
• Analyze, evaluate, and manage accounting and control systems to maintain proper financial balances, distribute resources to all activities within planned limitations, and ensure that maximum benefits are obtained from resources. Analyze historical budget and financial data, as well as new and/or changing program plans, to develop and prepare budget estimates and justifications for current-year, budget-year, and out-year budget planning, including deficit budget planning scenarios. Identify actual and/or potential funding problems, fiscal trends, significant program deficiencies and imbalances, analyze conditions, and recommend adjustments and solutions.
• Serves as the organization's subject matter expert on space management policies. Coordinates and negotiates with GSA and building lessor on the supervisor's behalf.