Total 8,649 Customer Service job vacancies in NSW - Sydney - City & Inner West

The Customer Service Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Client Service Supervisor.

Key Responsibilities include:

• Communicates efficiently with clients: providing quotations, processing orders, and responding to messages.
• Handles some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice
• Helps our clients to use our online platform, and encourage them to try out its many useful functions

Key responsibilities will include:

• proactively managing assigned customers;
• ensuring a superior level of customer service to facilitate client access to Medilaw Independent Medical Exams and other Medilaw services according to the client's needs; 
• promptly answering the phone to all clients and managing appointments and appointment related inquiries in line with Medilaw procedures;
• delivering superior customer service & client liaison to our key stakeholders;
• actively promoting new products/services to assigned existing clients.

As an IT Senior Service and Systems Support Officer, you will be the go-to person for incident management and second-level support for end-user computing, telephony, infrastructure, and systems. You will be responsible for providing timely and effective support to users, resolving incidents and service requests, and maintaining a broad knowledge of the services provided by Information Services and other units within AFCA. We are seeking someone who is experienced in helpdesk support and looking to join our Sydney based team. 

Please note this is initially a 12-month fixed-term contract based in Sydney with hybrid working arrangements.

Typically, in this role you will cover:

• Incident Management: Be the central point of contact for users, manage incidents and service requests, and ensure all activities are recorded and monitored according to agreed service levels.
• Level 1 & 2 Support: Provide support for end-user computing, telephony, infrastructure, and systems, perform routine maintenance tasks, and act as a liaison for warranty and repair tasks.
• Incident Escalation: Escalate incidents and requests to appropriate parties, seek advice for non-standard or complex requests, and monitor progress against service level agreements.
• Other Duties: Contribute to continuous service improvement, work with relevant stakeholders to improve processes, manage professional development, and demonstrate AFCA values in all interactions.

• Conduct reviews, reports, and analysis of systems and procedure for problems.
• Assist with research and identify program concepts and techniques.
• Prepare regular and recurring reports and viewgraphs depicting findings.
• Evaluate existing programs to determine if processes are in compliance with requirements.

• Assist higher-level specialist with conducting long and short-term scientific studies and investigation on the use of soils, water, vegetation, wildlife, and other natural resources as part of the land management and natural resources program.
• Assist the District conservationist with coordinating surveys, performs monitoring, compiles/analyzes biological data, and prepares reports using statistical inference where applicable.
• Assists in the development, coordination and initiation of all recreational and management aspects of recreational programs to include: preparing regulations, letters of instruction and news releases; collecting population, biological data, etc.
• Provides input to the district Conservationist on balancing competing public and private goals for recreational development, commercial development, and natural resource preservation.

Be a successful applicant. Watch this 5 minute video to learn how to create a federal resume.

Major Duties include:

For the GS-04:

• Conduct field implementation of non-native invasive plant field program; including survey, monitoring and treatment using chemical, biological, mechanical and/or cultural control methods. This work will be lead and monitored by higher graded employees.
• Participate in hazard tree management activities including conducting hazard tree surveys and mitigation action which may include cutting trees and debris removal as directed by higher graded employees.
• Assist in fence construction and repair for livestock trespass.

• Assist in field implementation of non-native invasive plant field program; including survey, monitoring and treatment using chemical, biological, mechanical and/or cultural control methods.
• Lead hazard tree management activities including conducting hazard tree surveys and mitigation action which may include cutting trees and debris removal.
• Lead fence construction and repair for livestock trespass.

Be a successful applicant. Watch this 5 minute video to learn how to create a federal resume.

Major Duties include:

• Conduct field implementation of non-native invasive plant field program; including survey, monitoring and treatment using chemical, biological, mechanical and/or cultural control methods.
• Conducts hazard tree management activities including performing hazard tree surveys and mitigation action which may include cutting trees and debris removal.
• Implement fence construction and repair for livestock trespass.
• May lead field activities occasionally.

Be a successful applicant. Watch this 5 minute video to learn how to create a federal resume.

• Lead field implementation of non-native invasive plant field program; including survey, monitoring and treatment using chemical, biological, mechanical and/or cultural control methods.
• Lead hazard tree management activities including performing hazard tree surveys and mitigation action which may include cutting trees and debris removal.
• Lead fence construction and repair for livestock trespass.
• Provide instruction and oversight for the field work of students, volunteers, coworkers and contractors involved in invasive plant and hazard tree management activities. Use personal judgement to adjust methods or procedures in field work as needed.