Total 148 Customer Service job vacancies in Grand Marsh, Wisconsin

IMPORTANT NOTICE: This is an open continuous announcement until September 30, 2025. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice.

VA Careers - Medical Support Assistant: www.youtube.com/watch?v=EE9c4XkaELo

The Medical Support Assistant (MSA) provides administrative support across inter-professional clinics and determines the needs of the Veteran/caregiver. The MSA is responsible for scheduling and rescheduling appointments, referring patients to other medical specialty clinics, providing information to patients necessary to resolve complaints, interactions with both internal and external customers, reviewing and documenting clinical and administrative electronic health records (EHR); obtaining medical information from patients, coordination information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. MSA refers all questions regarding medical attention to the appropriate health care member.

Scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; gathering and obtaining medical information from patients; processing medication refill request; reviewing electronic health record, obtaining medical records, faxing, participating in huddles with other MSAs and/or VISN CCC staff to determine the daily needs of the facility, monitoring outpatient appointments in area of responsibility; and verifying and updating demographics when contacted by patients.

Advises clinical staff on current administrative processes.

Responsible for answering telephone calls, secure messaging, and chat messages, greeting patients, relaying messages to appropriate staff inside or outside of the facility.

Performs duties as assigned to ensure efficient and effective operations.

Work Schedule: Full time; Work schedule will be determine upon selection.
Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).
Remote: This is not a remote position
Telework: Not available
Virtual: This is not a virtual position
Financial Disclosure Report: Not required

IMPORTANT NOTICE: This is an open continuous announcement until September 30, 2025. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice.

The Food Service Worker duties and skills needed to be successful in this position include, but are not limited to:

• Using proper cleaning solutions to sanitize food preparation surfaces.
• Cleaning walk-in refrigerators and freezers in a food service or food handling organization.
• Handling and storing sanitized dishes, glasses and silverware for public use.
• Making sandwiches using prepared ingredients for cafeteria or buffet lines.
• Portioning food items into standard serving sizes using the proper utensils and containers.
• Assembling and tossing fresh fruit or green salads in large quantities for public consumption.
• Brewing coffee in a restaurant/commercial size coffee maker.
• Setting up glasses, silverware, dishes, trays and condiments in communal dining areas.
• Scouring and scrubbing heavy cooking utensils such as mixing bowls and pots.
• Performing heavy duty cleaning tasks such as ceilings and/or exhaust hoods.
• Loading and operating a continuous conveyor belt feeding dishwasher.
• Setting up cafeteria lines and/or steam-tables with hot and cold food items.
• Standing/walking to clear tables and carrying trays of heavy dishes for several hours or more at a time.
• Sweeping and mopping floors repetitively in high traffic areas such as corridors, entry ways, cafeterias and other areas.
• Moving kitchen equipment such as stand mixers, weight scales and meat slicers to clean spaces behind and under such equipment.
• Delivering meals, which may include hot foods and liquids, to patients' bedsides or patrons.
• Emptying trashcans containing food scraps and waste.
• Reading and understanding written material such as time and duty schedules.
• Reading and following instructions with regard to safety data sheets for hazardous chemicals.
• Reading and following instructions on menus, recipes, and/or basic work instructions.
• Following label directions in using cleaning or disinfecting/sanitizing agents.
• Applying sanitation principles to safeguard food against spoilage and waste.
• Adhering to safety policies and procedures when performing manual work involving lifting, carrying, transporting and delivering food or other items.
• Working quickly without accidents while at the same time being attentive to the quality of your work.
• Recognizing typical health and safety hazards for yourself and other workers around you.
• Working rapidly and accurately under the pressure of deadlines.

• Manages base-wide service contracts.
• Supervises approximately 8 QAEs to ensure they perform and document inspections, coordinate with affected parties, prepares changes to contracts or purchase orders, maintains files, and investigate and resolve customer complaints.
• Coordinates service contracts and purchase orders with functions across the base. Applies knowledge of other disciplines to determine coordination required to ensure all requirements have been addressed.
• Plans and directs accomplishment of new and recurring requirements for prompt submission and award.
• Functions as a QAE during peak workloads Prepares inspection schedules for random sampling, periodic, and 100% inspection and inspects contractor performance based on schedule.

• Collect, prepare, evaluate, and catalog crop samples.
• Maintain, calibrate, and modify specialized equipment used to analyze pesticides and pesticide residues.
• Tabulate, statistically analyze, and summarize data using software packages including Microsoft Suite.
• Keep detailed records of experimental data and follow good laboratory practice standards.

This position is located within the Federal Acquisition Service. As a Transportation Operations Specialist (Motor), you will perform the following major duties:

• Works with higher graded specialists in researching questions related to effective delivery and adequacy of GSA Fleet services. Addresses and resolves a limited range of routine customer problems. Provides input toward first level decisions. Receives, prepares for assignment, and assigns or delivers new replacement vehicles to assigned customer activity locations. Coordinates a vehicle rotation program by reviewing utilization patterns to achieve maximum efficiency and economy of fleet operations. With guidance participates in the initiation of vehicle procurement action on replacement and additional vehicles based on established replacement standards and consultation with using agencies.
• Evaluates detailed information and facilitates the resolution of an assigned segment of suppliers' needs and problems. Assists in assimilating and evaluating information provided by suppliers to recommend reasonable action requirements and coordinates service based on usage and cost.
• Collects data and provides initial recommendations for improvements in practices relating to customer service, cost control, and utilization of vehicles and other resources. Analyzes an assigned segment of program areas to identify weaknesses or opportunities for improvement. As part of a team, visits vendors and customers to ascertain the level of service being provided, answer questions, explain procedures, and resolve problems.
• Ensures GSA Fleet new replacement vehicles are received, prepared for assignment, and assigned or delivered to customer locations, under close guidance from higher graded specialist. Under guidance and through marshaling protocols, ensures GSA Fleet vehicles are prepared for transport to auction facilities or for reissue.
• Assists in determining vehicle repair and maintenance needs and provides initial recommendations to restore vehicles to good operating condition. Upon request and in support of senior specialist, inspects and evaluates major repairs, accident damage, high repair estimates, or complaints concerning quality and timeliness of vendors.

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. If you are selected for this position you will be expected to report to the duty station listed on this announcement within 45 days. At that time, you may be eligible to request to telework one or more days a pay period depending upon the terms of the agency’s telework policy.

This position is a developmental position duties will progress as throughout the grade levels.

Major duties include, but are not limited to the following: 

GS 09:

• Receives, prepares for assignment, and assigns or delivers new replacement vehicles to assigned customer activity locations. Coordinates a vehicle rotation program by reviewing utilization patterns to achieve maximum efficiency and economy of fleet operations. With guidance participates in the initiation of vehicle procurement action on replacement and additional vehicles based on established replacement standards and consultation with using agencies.
• Ensures GSA Fleet new replacement vehicles are received, prepared for assignment, and assigned or delivered to customer locations under close guidance from higher graded specialist. Under guidance and through marshaling protocols, ensures GSA Fleet vehicles are prepared for transport to auction facilities or for reissue. 
• Assists in determining vehicle repair and maintenance needs and provides initial recommendations to restore vehicles to good operating condition. Upon request and in support of senior specialist, inspects and evaluates major repairs, accident damage, high repair estimates, or complaints concerning quality and timeliness of vendors.

GS 11:

• Evaluates both governmental and commercial partners’ compliance with regulatory, legislative and GSA Fleet policy requirements and guidance. 
• Reviews, measures, and recommends improvements in practices and procedures relating to customer service, cost control, and utilization of vehicles and other resources. Analyzes program areas to identify weaknesses or opportunities for improvement. 
• Receives, prepares for assignment, and assigns or delivers new replacement vehicles to customer locations. Provides maintenance and repair services, including body and mechanical repair, glass replacement, towing and emergency roadside services. 
• Assists in evaluating operations to identify maintenance trends and cost reduction opportunities; addresses customer complaints and operational issues; and identifies issues with regulatory, legislative and internal policy requirements and guidance. Inspects and evaluates major repairs, accident damage, high repair estimates, or complaints concerning quality and timeliness of vendors.

GS 12: 

• Assures delivery and adequacy of Fleet services and assumes responsibility for program efficiency and cost effectiveness. Receives vehicle requirements and identifies resources to meet customer needs. Initiates and facilitates vehicle and accessory equipment procurement actions. Prepares specifications and requirements for vehicles. Determines when to dispose of used vehicles and equipment and directs preparation of vehicles for termination of lease assignment.  
• Reviews, measures, and recommends improvements in practices and procedures relating to customer service, cost control, and utilization of vehicles and other resources. Analyzes program areas to identify weaknesses or opportunities for improvement.  Prepares summaries of findings and recommends improvements in practices or procedures employed in carrying out mission objectives. Visits vendors and customers to ascertain the level of service being provided. Identifies opportunities for expansion of services to non-participating customers and participates in surveys and studies.
• Receives, prepares for assignment, and assigns or delivers new replacement vehicles to customer locations. Provides maintenance and repair services. Reviews the performance of marshalling contractors. Facilitates vehicle repair by inspecting vehicles, identifying/establishing repair sources, reviewing work-in-progress, resolving problems and explaining repair authorization and payment protocols. Identifies substandard performance and recommends corrective action.
• Evaluates operations to identify maintenance trends and cost reduction opportunities; addresses customer complaints and operational issues; and evaluates both governmental and commercial partners’ compliance with regulatory, legislative and internal policy requirements and guidance. Inspects and evaluates major repairs, accident damage, high repair estimates, or complaints concerning quality and timeliness of vendors. Represents GSA in meetings or conferences with customer activities, vendors, and state and/or local governments or entities.

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Major Duties:

• Perform seed collection and propagation of native seeds.
• Help control invasive plant species.
• Rehabilitate and replant degraded areas.
• Monitor rare plant species.
• Assist with hazard tree management.

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• Performs technician work that is supportive of professionals in resource management (i.e. Wildlife Biologists). These positions are primarily concerned with research, conservation, and management of wildlife; the control of wildlife; or determination, establishment, and application of the biological facts, principles, methods, techniques, and procedures necessary for the conservation, management, and control of wildlife.
• Implements natural resource management projects following established procedures. Collects and organizes field data, ensuring quality control of data or collected samples. Provides assessment and classification of data.
• Assists in the preparation of reports, plans, and guidelines related to resource management projects.
• Provides logistical support for resource management projects as well as advice, assistance, and training to students, volunteers or lower graded technicians.
• Uses a variety of computer programs to compile, reduce, store, retrieve, analyze, and report data and other resource management information. Uses a wide variety of specialized equipment to carry out resource management projects.
• GS-7 position is distinguished from GS-6 in the following ways: assignments require that the incumbent have greater knowledge, experience, and judgment in order to complete a variety of conventional projects of relatively limited scope; independently resolve problems for which precedents exist; select, from several alternatives, the most appropriate course of action for planning and executing work; and apply a wide range of conventional methods and solutions to new situations. As a result, the position has a broader scope and effect; unlike lower-graded positions, this position directly affects the design, operation, and adequacy of natural resource activities.

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• Performs technician work that is supportive of professionals in resource management (i.e. Ecologists, Botanist etc.). These positions are primarily concerned with carrying out field studies on plants and plant ecology, inventorying, monitoring, and mapping plant populations; leading field crews in exotic plant eradication or revegetation work; conducting grazing and monitoring studies; developing improved methods of controlling weed and plant diseases; performing nursery work, seed collection, and similar work usually concerned with higher plant life. May also perform some forestry work concerned with monitoring, rehabilitation, reforestation, propagation, and/or thinning; monitoring hazard tree and disease programs; and monitoring and/or controlling disease and insect infestations. Specific duties will vary by park location.
• Implements natural resource management projects following established procedures. Collects and organizes field data, ensuring quality control of data or collected samples. Provides assessment and classification of data.
• Assists in the preparation of reports, plans, and guidelines related to resource management projects.
• Provides logistical support for resource management projects as well as advice, assistance, and training to students, volunteers or lower graded technicians.
• Uses a variety of computer programs to compile, reduce, store, retrieve, analyze, and report data and other resource management information. Uses a wide variety of specialized equipment to carry out resource management projects.
• GS-7 position is distinguished from GS-6 in the following ways: assignments require that the incumbent have greater knowledge, experience, and judgment in order to complete a variety of conventional projects of relatively limited scope; independently resolve problems for which precedents exist; select, from several alternatives, the most appropriate course of action for planning and executing work; and apply a wide range of conventional methods and solutions to new situations. As a result, the position has a broader scope and effect; unlike lower-graded positions, this position directly affects the design, operation, and adequacy of natural resource activities.

PHYSICAL DEMANDS: The work requires regular physical exertion such as walking or climbing over wet, rough, uneven and/or rocky surfaces; bending, crouching, stooping, or reaching to observe, collect and/or record field data; or in some situations the work may require physical exertion to handle wild animals, prepare soil for planting, camp overnight in backcountry locations, to scuba dive or operate a boat (varies by location). Heavy items, such as equipment packs weighing up to 50 pounds, must be lifted and carried on a regular basis. May be required to hike several miles in a day.

WORK ENVIRONMENT: The work is performed in an office, laboratory, and in a field environment. The work performed in the field involves regular and recurring exposure to extreme weather conditions and terrain, poisonous plants, biting insects and wild animals. Some positions require the use of chemicals (for example, pesticides/herbicides to control invasive plants or chemical treatments for invasive aquatic species). The employee is required to follow all safety procedures based on the task being carried out which may require use protective clothing/gear such as gowns, coats, boots, goggles, gloves, etc.

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• Performs technician work that is supportive of professionals in resource management (i.e. Ecologists, Botanist, etc.). These positions are primarily concerned with carrying out field studies on plants and plant ecology, inventorying, monitoring, and mapping plant populations; performing invasive plant eradication or revegetation work; conducting grazing and monitoring studies; developing improved methods of controlling invasive plant species and plant diseases; performing nursery work, seed collection, and similar work usually concerned with higher plant life. May also perform some forestry work concerned with monitoring, rehabilitation, reforestation, propagation, and/or thinning; monitoring hazard tree and disease programs; and monitoring and/or controlling disease and insect infestations. Specific duties will vary by park location.
• Implements natural resource management projects following established procedures. Collects and organizes field data, ensuring quality control of data or collected samples. Provides assessment and classification of data.
• Assists in the preparation of reports, plans, and guidelines related to resource management projects. Draft project reports may include literature research, description of methods, preparation of graphs and charts, and summary of findings.
• Provides logistical support for resource management projects as well as advice, assistance, and training to students, volunteers or lower graded technicians.
• Uses a variety of computer programs to compile, reduce, store, retrieve, analyze, and report data and other resource management information. Uses a wide variety of specialized equipment to carry out resource management projects.

Physical Demands: The work requires regular physical exertion such as walking or climbing over wet, rough, uneven and/or rocky surfaces; bending, crouching, stooping, or reaching to observe, collect and/or record field data; or in some situations the work may require physical exertion to handle wild animals, prepare soil for planting, camp overnight in backcountry locations, to scuba dive or operate a boat (varies by location). Heavy items, such as equipment packs weighing up to 50 pounds, must be lifted and carried on a regular basis. May be required to hike several miles in a day.

Work Environment: The work is performed in an office, laboratory, and in a field environment. The work performed in the field involves regular and recurring exposure to extreme weather conditions and terrain, poisonous plants, biting insects and wild animals. Some positions require the use of chemicals (for example, pesticides/herbicides to control invasive plants or chemical treatments for invasive aquatic species). The employee is required to follow all safety procedures based on the task being carried out which may require use protective clothing/gear such as gowns, coats, boots, goggles, gloves, etc.

• Perform a variety of administrative duties in support of office functions.
• Serve as a contact for all administrative matters.
• Provide technical guidance and assistance to employees and management on the full range of administrative functions necessary to the efficient and economical operation.
• Prepare administrative policy statements, standard operating procedures, and other guidance.
• Review current procedures for internal processing of administrative work, and recommend improvements to work flow and efficiency of operations.
• Serve as the primary advisor and technical resource to officials on accounting and financial management matters.
• Advise management regarding procedures, laws, regulations, and policies dealing with workforce diversity, recruitment, merit promotion, employee and labor relations, career development, training, and other human resources related activities.

Major duties include but limited to:

• Assisting with travel requests for staff and supporting volunteers assisting the program.
• Answers many procedurals inquires with personal knowledge of program activities, Standard Operating Procedures (SOP), and policies.
• Maintains suspense records/trackers on all correspondence, action documents, and follows up to ensure a timely reply or action is taken.
• Types from rough draft or revised typed draft; a variety of letters, memoranda and reports in required correspondence and/or publication formats.
• Schedules appointments, coordinates meetings, and schedules conferences.
• Provides administrative support ensuring necessary supplies and equipment, assembling reference materials, and handling any associated paperwork are prepared for scheduled meetings.
• Serves as the primary Automated Data Package Application Coordinator (ADPAC) for Medicine Service providing administrative, technical, analytical, and Automated Data Processing (ADP) support.
• Provides technical assistance for staff regarding computer/printer problems and refers issues that cannot be resolved to OI&T for resolution.
• Assists in the training for staff regarding use of computer applications to include Vista, Electronic Health Record (EHR), Outlook, Word, Access, Power Point and Excel.

The Registered Nurse, Patient Aligned Care Team (PACT) duties include, but are not limited to the following:

• Completes face to face, telephone, and video assessments to establish nursing diagnoses as needed.
• Assesses, plans, implements, and evaluates care based on population specific components.
• Knowledge and ability to appropriately carry out assigned patient care based on the patients' conditions; to use judgment in selecting the appropriate order and sequence of procedures and treatments; and to accurately recognize, report and record relevant patient information.
• Ability to observe, identify and respond to the patient's needs for care, including medication, equipment-assisted care, and patient/family education.
• Providing health education and procedural teaching to patients and significant others.
• Perform procedures per established policies and guidelines.
• Influences care outcomes using effective communication and collaboration with members of the interdisciplinary team.
• Administering medicine per established policies and guidelines.
• Establishing priorities and making ethically-sound decisions to ensure safe patient care.
• Assisting the physicians during diagnostic and therapeutic procedures to promote optimal patient outcomes by team collaboration.
• Responding to emergency situations to promote optimal patient outcomes by recognizing changes in patient's health status.
• Performing diagnostic studies within the scope of nursing practice as ordered by the physician.
• Documenting patient data to ensure continuity in the provision and coordination of patient care.
• Collaborating with other health care professionals.
• Communicating with veterans and family members regarding veteran's care.
• Knowledge and understanding of human behavior, patient motivations and reactions to situations, and ability to appropriately utilize this knowledge in working effectively with patients, family members and other staff.
• Establishes constructive relationships with individual patients and their families to promote positive relationships and communication.
• Fosters an environment of respect for individual patient and family rights to privacy and dignity in all aspects of care delivery.
• May be responsible for charge nurse duties.
• Managing follow-up care.
• Acting as resource to others.
• Participating in continuing education, achieving/maintaining certification.
• Possess knowledge of unit level quality improvement indicators.
• Applies knowledge and actively participates in unit/program level quality improvement processes and initiatives.
• Provides excellent customer service according to ICARE values.
• Executes position responsibilities that demonstrate leadership, experience, and creative approaches in the management of complex patient care.
• Additional duties as assigned such as covering/float to other teams (Teamlet).

• Serve as an Administrative Support Assistant in any Field, District, or State/Center organization within the Bureau of Land Management (BLM).
• Perform a wide variety of administrative support functions and specialized duties each requiring a comprehensive working knowledge of special and/or complex subject matter, procedures, or practices.
• Serve as a principle point of contact on specific technical aspects or programs related to office administration, resolving non-recurring problems and issues.
• Provide advice and recommendations to management on improving administrative operations.

• Interpret established and pertinent regulations, organizational policies, management principles, and administrative rules to provide hands on support and provide guidance to program staff.
• Assist the supervisor in ensuring effective administrative operations for the unit.
• Provide general guidance and answers to inquiries concerning the application of administrative regulations, legislative acts and policies received from Regional and/or Washington Office to ensure compliance with unit priorities.
• Analyzes a variety of projected situations involved with budget actions, personnel structure and organizational structures.
• Communicates with internal and external sources to gather data using tact and diplomacy.
• Coordinates with Staffs on the responses to a variety of requests,(i.e., program functions, obtains information, prepares and transmits general replies, and refers requests) in a timely manner.
• Maintains copies of individual training plans and advises personnel on training schedule.
• Establishes and maintains liaison with representatives from other FS organizations within the region to resolve problems encountered with reporting systems, controls, etc.