Total 65 Manager level Customer Service job vacancies in D20 Bishan, Ang Mo Kio

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Senior Service Delivery Manager to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What we seek to accomplish together:

• Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.
• Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
• Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Create and maintain comprehensive documentation for all FM operations.
• Assist in preparation of proposals and solution presentations.
• Able to manage a large diversified full fledge IT teams, ranging from helpdesk, desktop, operators, systems, network, middleware, database.
• Attain key certifications for partnership with key vendors.
• Technical project management experience and mentor to junior team lead and engineers.
• Lead and manage database changes through change request process & provide status reports to the relevant parties.
• Lead and monitor & measure the performance & availability of databases proactively; implement corrective actions identified to improve performance & availability.

A little about you:

• Able to lead, develop and maintain respectful and trusting relationship
• Proficient in written and spoken English
• Comfortable with 24 x7 standby work arrangements
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.

What you might also need to have:

• Minimum 5 years IT project management experience
• Experience in the development, implementation and operation support of information technology projects in a range of organizations
• Degree in Information Systems or equivalent
• Certification in PMP / CITPM/ ITSM / ITIL V3 or above

As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.

About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We’re here to make the extraordinary happen.

Find out more at ncs.co and our LinkedIn career site.

We handle all profiles with the highest level of confidentiality.

About Us

Centre for Seniors (CFS) is a Social Service Agency with Charities Status, dedicated to helping seniors remain meaningfully engaged in work and in life. We provide a range of services to support seniors in navigating major work-life transitions and to support employers in building cohesive intergenerational workplaces.

Job Title: Employment Sector Lead

The Role of Employment Sector Lead is to seek out employers in targeted industry/sector to support mature workers employment, identify suitable jobs and make the business case for age-diversity with employers, outreach to create more age-inclusive workforce for mature job seekers.

Department: Employment

Reports To: Executive Director

Stakeholders: Corporate clients, government agencies and funding organisations and senior job seekers

Job Summary:

The Employment Sector Lead is responsible for business development, identifying new sectors and engaging new/potential employers to create employment opportunities for mature job seekers. This role involves working closely with stakeholders in assessing ever changing workforce environment, job redesign for mature work force and work closely with training department to enhance senior skills and knowledge to increase employment opportunities. The incumbent will be measured on the number of new jobs mandate and filling those roles with mature workers as the single most important measure.

Key Responsibilities:

1. Employer Engagement: Build strong relationships with employers in various sectors to promote the benefits of hiring mature workers. Educate employers about the unique skills and experiences that mature workers bring to the table.

2. Advocacy and Outreach: Represent CFS at industry events, conferences, and job fairs to raise awareness about the value of mature workers. Develop and maintain partnerships with community organizations, government agencies, and other relevant stakeholders. Conduct outreach and operationalise a Certified Age Friendly Employers network.

3. Leadership: Work with the team to develop unique full cycle hiring strategies and interview criteria/questions for each role

4. Collaborating with a team of placement coordinators focusing in the areas of candidate talent search and placement, process improvement, strategy development, understand the hiring needs of employers and the talent market through pro-active research

5. Demonstrate good knowledge in a variety of technology concepts, practices, and procedures

6. Administrative Responsibilities: meet annual target on number of employers engaged and new employers who come on board and job placements achieved

Qualifications:

• Education: Bachelor’s degree in human resources, Business Administration, or a related field
• Experience:
  • At least 5 years’ experience in sector business development with at least 3 years in a leadership role in employment agencies is a must.
  • Proven track record in delivering and developing successful client relationships.
• Skills:
  • Strong leadership and team management skills.
  • Active listener with strong critical thinking and decision-making skills
  • Excellent communication and interpersonal abilities.
  • Excellent negotiation and closing abilities
  • Proficient in Microsoft Office Suite, CRM, other digital system
  • Ability to conduct and analyse market surveys with strong analytical skills
  • Excellent collaborative spirit, team-oriented and willing to work closely with others to achieve common goals

Application Process:

If you are a passionate and results-oriented individual who shares our commitment and vision, we encourage you to apply for this exciting opportunity.

Interested candidates to submit resume with a cover letter highlighting relevant experience and vision for position applied for. Please email to admin@cfs.org.sg. Only shortlisted candidates will be notified.

About Us:

Centre for Seniors is a Social Service Agency with Charities Status, dedicated to helping seniors remain meaningfully engaged in work and in life. We provide a range of services to support seniors in navigating major work-life transitions and to support employers in building cohesive intergenerational workplaces.

Job Title: Finance/HR Manager

Finance/HR Manager builds financial strategies and reports to help improve financial health and meet their long-term goals. The main duties include preparing financial reports, creating financial forecasts and brainstorming ways to maintain sustainable business.

Department: Finance/HR Admin

Reports To: Executive Director

Stakeholders: Board Members, CFS Team and public beneficiary of CFS’s services/ programs/ initiatives

Key Responsibilities:

1. Finance:

- Provide regular financial reporting to management and Board

- Provide financial information to management team to facilitate performance review, forecast planning and budgeting

- Oversee the operations of Fnance/HR Admin and conducts regular updates and assessments of Company’s policies and procedures ensuring compliance with various regulatory corporate governance.

- Manage planning, co-ordinating interim and annual budget exercise

- Manage projects and statutory audit and ensure timely and accurate filling of annual returns to Charity and ROS portal

2. Human Resources:

- Familiar with MOM regulations, Employment ACT and employment best practices

- Responsible for proactively supporting all aspects of strategic and tactical HR support. This includes providing strategic and operational HR advice, coaching, development and support to the functional businesses; and serving as a point of contact for HR related issues.

- This role covers a broad spectrum of HR activities such as employee relations, performance management, advice related to policies/processes, career development, coaching, talent management and change management.

Qualifications:

Education / Professional Qualifications:

• Diploma or degree in Accounting/Human Resource or Business Studies or ACCA graduate

Skills / Experiences:

• Minimum 5 years’ experience in Accounting, Administration functions at managerial level
• Leadership, Coordination and Negotiation skills
• Good analytical skill
• Excellent communication and interpersonal abilities.
• Proficient in Microsoft Office Suite, Accounting System, CRM, other digital system

Application Process:

If you are a passionate and results-oriented individual who shares our commitment and vision, we encourage you to apply for this exciting opportunity.

Interested candidates to submit resume with a cover letter highlighting relevant experience and vision for position applied for. Please email to admin@cfs.org.sg. Only shortlisted candidates will be notified.

About Us:

Centre for Seniors is a Social Service Agency with Charities Status, dedicated to helping seniors remain meaningfully engaged in work and in life. We provide a range of services to support seniors in navigating major work-life transitions and to support employers in building cohesive intergenerational workplaces.

Job Title: Head of Training cum Business Development

The role of a ‘Head of Training’ cum Business Development oversees the development and implementation of training programmes to prepare seniors for work-life transition as well as engaging them in meaningful activities to live a purposeful and meaningful life. On business development aspect, the potential candidate is responsible for driving growth and expanding market presence by identifying new business opportunities, building and maintaining relationships with potential clients, and enhancing the company’s overall sales/marketing strategy. This role requires a strategic thinker with strong communication skills and a passion for developing innovative solutions to meet client needs.

Department: Learning and Development

Reports To: Executive Director

Stakeholders: Corporate clients, government agencies, funding organisations, trainers and internal staff

Job Summary:

The Head of Training cum Business Development is responsible for business development identifying new sectors and develop new/potential clientele for training opportunities, leading the training and development function as well as managing daily operation of training activities and ensuring they are carried out efficiently according to organizations’ guidelines. This role involves working closely with stakeholders in assessing training needs, designing new training programs, reviewing existing training curriculum to ensure relevancy and ensuring the effective delivery of training initiatives to enhance senior learners’ skills and knowledge to increase employment opportunities or active ageing and wellbeing for retirement.

Key Responsibilities

1. Market Research, Analysis and relationship building

- Identify new sectors and develop new/potential clientele for training opportunities.

- Analyse customer needs and preferences to inform training product/service offerings.

- Develop and maintain strong relationships with key stakeholders, including potential and existing clients, partners, and industry influencers.

- Act as the primary point of contact for clients and address their inquiries and needs.

2. Sales Strategy Development:

- Collaborate with senior management to develop and implement effective strategies to achieve business goals.

- Create proposals and presentations that showcase the company’s value proposition.

3. Training Strategy Development:

- Develop and implement a comprehensive training strategy aligned with organisation’s goals and budgets.

- Identify training needs through regular assessments and feedback from stakeholders.

- Manage trainers’ expectations and develop a pool of capable trainers.

4. Program Design and Delivery:

- Create, curate, and manage training programs (in-person, online, or hybrid) for senior learners from corporate clients, for senior learners in the community as well as for senior job seekers.

- Collaborate with subject matter experts to ensure the course content is relevant and up-to-date.

5. Team Leadership:

- Lead and mentor the training team, fostering a service culture to meet senior learners’ and clients’ needs and requirements.

- Allocate resources effectively to meet training objectives.

6. Performance Evaluation:

- Establish metrics to evaluate the effectiveness of training programs and make improvements based on feedback and performance data.

- Conduct regular assessments and adjustments to training initiatives to ensure they meet the evolving needs of the clients and the community.

- Evaluate trainers’ performance and code of conduct are in accordance to organisation’s standards

- Address clients’ feedback and comments and resolve complaints

- Keep track of training numbers and ensure KPIs are met.

7. Marketing and Publicity:

- Create EDMs and publicity material to promote training programmes to partners, clients and to the public through the organisation’s social media channels.

8. Budget Management:

- Develop and manage the training budget, ensuring cost-effective use of resources while achieving high-quality outcomes.

9. Stakeholder Collaboration:

- Partner with trainers, corporate clients and job placement team to identify specific training needs and align programs with business objectives.

- Facilitate communication and collaboration between the training team, internal staff and partners/clients.

10. Stay Updated on Trends

- Research and implement best practices in training and development.

- Stay informed about industry trends, technologies, and methodologies.

Qualifications:

• Education: Bachelor’s degree in Human Resources, Business Administration, Marketing, Education, or a related field. Preferably to possess ACTA, ACLP and/or DACE.
• Experience:
  • 5+ years of experience in training and development, in business development, sales, or related fields, with at least 2 years in a leadership role.
  • Proven track record in delivering and developing successful client relationships.
• Skills:
  • Strong leadership and team management skills.
  • Strong organizational and time management skills.
  • Strong analytical skills to assess training effectiveness.
  • Excellent communication and interpersonal abilities.
  • Excellent negotiation and closing abilities.
  • Able to deliver talks and conduct training to large groups of people either in-person or through Zoom/MS Teams.
  • Proficient in learning management systems (LMS), CRM software and Microsoft Office Suite and other training technologies.

Application Process:

If you are a passionate and results-oriented individual who shares our commitment and vision, we encourage you to apply for this exciting opportunity.

Interested candidates to submit resume with a cover letter highlighting relevant experience and vision for position applied for. Please email to admin@cfs.org.sg. Only shortlisted candidates will be notified.

Description:

Hiring for Service Desk Lead who will manage and lead the technical support team.

Responsibilities:

• Manage and lead the technical support team.
• Responsible for overseeing the day-to-day operations of the technical support team,
• Providing guidance and support to team members
• Ensuring that customer inquiries and technical issues are resolved in a timely and efficient manner.
• Set performance goals and KPIs for the team
• Monitor individual and team performance and provide regular feedback
• Improve productivity and customer satisfaction
• Handle Customer Escalations

Requirements:

• 10+ years of related experience
• Bachelor's degree in a technical field or equivalent practical experience.
• ITSM Certified
• Proven experience in a technical support role, preferably in a leadership capacity.
• Strong technical background and knowledge of computer systems, software applications, and networking.
• Excellent leadership and communication skills, with the ability to motivate and inspire a team.
• Exceptional customer service skills with a focus on customer satisfaction.
• Ability to handle escalated customer issues and manage customer expectations effectively.

About Us

Centre for Seniors (CFS) is a Social Service Agency with Charities Status, dedicated to helping seniors remain meaningfully engaged in work and in life. We provide a range of services to support seniors in navigating major work-life transitions and to support employers in building cohesive intergenerational workplaces.

Job Title: Placement Manager

As a Recruiter, you will play a pivotal role in connecting mature workers with suitable job placements. You will work closely with various industries and companies to advocate for the value of mature workers and encourage potential employers to consider hiring from our talent pool.

Department: Employment

Reports To: Employment Sector Lead

Stakeholders: Corporate clients, government agencies and funding organisations and mature job seekers

Job Summary:

The Placement manager is responsible to match job opportunities with mature job seekers, follow up on post placement review to address employment concerns. Provide employment coaching and give recommendation on necessary training to equip mature job seekers.

Key Responsibilities:

1. Sourcing and Screening: Actively seek out and identify potential job openings that align with the skills and experience of mature workers. Conduct thorough screening processes to assess candidates' qualifications and suitability for specific roles

2. Candidate Matching: Match qualified mature workers with appropriate job opportunities based on their skills, experience, and career aspirations. Provide guidance and support to candidates throughout the job application process.

3. Employer Engagement: Build strong relationships with employers in various sectors to promote the benefits of hiring mature workers. Educate employers about the unique skills and experiences that mature workers bring to the table.

4. Advocacy and Outreach: Represent CFS at industry events, conferences, and job fairs to raise awareness about the value of mature workers. Develop and maintain partnerships with community organizations, government agencies, and other relevant stakeholders.

5. Performance Tracking: Maintain Job seekers database, monitor and track the success of placements to measure the impact of CFS’ efforts. Analyse data to identify areas for improvement and inform future strategies.

6. Meet Annual Target: number of employers reached out to and new employers who come on board

Qualifications & Skills

- Bachelor’s degree in human resources, Business Administration, or a related field.

- Proven experience in recruitment or human resources, preferably with a focus on mature worker placement.

- Strong understanding of labour market trends and industry dynamics.

- Excellent communication and interpersonal skills, with the ability to build relationships with both candidates and employers.

- Strong organizational and time management skills.

- Passion for promoting age diversity in the workplace and a commitment to social justice.

Additional Skills (Preferred)

- Experience with applicant tracking systems (ATS) and job boards.

- Knowledge of diversity and inclusion initiatives.

- Certification in human resources or recruitment.

Application Process:

If you are a passionate and results-oriented individual who shares our commitment and vision, we encourage you to apply for this exciting opportunity.

Interested candidates to submit resume with a cover letter highlighting relevant experience and vision for position applied for. Please email to admin@cfs.org.sg. Only shortlisted candidates will be notified.

Job Description

• Responsible for full spectrum of accounts;
• Liaise with external parties for secretarial, audit and taxation related matters;
• Ensure compliance with relevant accounting standards and regulations;
• Prepare various financial data analysis reports to support management decision-making process;
• Provide overall guidance, mentorship and oversee professional growth of the Finance Team;
• Responsible for payroll-related duties including attendance record in Time Management System and Overtime tabulation;
• Ensure timely submission of regulatory reports such as GST, OED, IRAS Auto-Inclusion, etc;
• Identify and submit relevant business grant applications;
• Support Departmental Head to improvise processes for smooth application and alignment of various digitalisation systems across departments.

Requirements

• Degree in Accounting/Finance or equivalent;
• Preferably with 10 years of relevant working experience;
• Ability to delegate duties and lead;
• Strong knowledge of financial regulations and accounting standards;
• Experience in AutoCount Accounting System preferred;
• Proficient with MS Office;
• Mature and strong team player with the ability to communicate efficiently and effectively;
• Meticulous, resourceful with initiative and good motivational skills;
• Ability to work independently to meet tight deadline.

Our company is seeking a highly skilled and experienced Senior Beauty Manager to oversee our beauty department. The ideal candidate will have extensive knowledge of the beauty industry, strong leadership skills, and a proven track record of successfully managing a team. The Senior Beauty Manager will be responsible for driving sales and developing strategies to increase revenue while ensuring exceptional customer service and maintaining a high level of product knowledge amongst the team.

Responsibilities:

• Oversee the beauty department, ensuring it runs efficiently and effectively.
• Develop and implement strategies to increase sales and revenue.
• Train and develop the beauty team to maintain a high level of product knowledge and provide exceptional customer service.
• Conduct regular performance reviews, provide feedback and identify areas of improvement.
• Analyze sales data to identify trends and opportunities.
• Develop promotional plans and execute them effectively.
• Monitor inventory levels and ensure product availability.
• Work collaboratively with the marketing and merchandising teams to ensure the beauty department aligns with the overall brand strategy.

Requirements:

• At least 3 years of experience in a management role in the beauty industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Knowledge of the latest beauty trends and products.
• Ability to analyze sales data and develop strategies accordingly.
• Ability to work flexible hours, including weekends and holidays.

If you meet the above qualifications and are interested in this exciting opportunity, please submit your resume and cover letter to ibeautycp@gmail.com. We are an equal opportunity employer and welcome applications from all qualified individuals.

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Mission Software & Services

Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.

Together, We Can Make A Significant Impact

A Technical Services Manager is a professional who will manage all the technical personnel in the project team and assigning technical tasks to them and oversees the delivery of technical services to customers. You are responsible for ensuring that the technical services meet the quality standards, budget, and deadlines of the clients or the organization.

Be Part of Our Success

• Work closely with the Project Manager to ensure that the project milestones are met, and coming out with the detailed schedule with the tasks, dates and duration
• Work closely with Pre-sales team to review their design, scope and effort estimation for new opportunities
• Lead a team of Technical resources in the project to complete the required scope on-time.
• Lead the design and architecture of cloud solutions based on business requirements and best practices.
• Oversee the deployment of cloud services and applications, ensuring reliability, scalability, and performance.
• Lead cloud infrastructure provisioning, configuration, and optimization efforts.
• Collaborate with cross-functional teams to integrate cloud solutions with existing systems and applications.
• Monitor and analyze cloud infrastructure performance metrics to identify areas for optimization and improvement.
• Implement performance tuning strategies to enhance the efficiency and responsiveness of cloud-based systems.
• Drive initiatives to automate repetitive tasks and streamline cloud operations.
• Provide technical leadership and guidance to cloud PS teams.
• Mentor team members on cloud technologies, best practices, and emerging trends.
• Evaluate cloud service providers and technologies to determine the best fit for organizational needs.

Qualities We Value

• 15 years of experience in IT infrastructure management, with at least 8 years focused specifically on cloud technologies.
• Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect are preferred and may be required depending on the role.
• Demonstrated experience in designing, implementing, and managing cloud solutions in public, private, or hybrid environments is essential. Candidates should be proficient in one or more cloud platforms such as AWS, Azure, or Google Cloud.
• Strong understanding of cloud architecture principles, including compute, storage, networking, and security concepts. Experience with cloud-native services and technologies is highly desirable.
• Proficiency in cloud automation, orchestration, and infrastructure-as-code tools such as Terraform, Ansible, and Kubernetes. Experience with DevOps practices, CI/CD pipelines, and containerization technologies (e.g., Docker) is a plus.
• Strong leadership, communication, and interpersonal skills are essential for this role. Candidates should have experience leading teams, collaborating with stakeholders, and driving technical initiatives.
• Experience in leading a team of technical resources and provide mentorship and guidance to them (if neccessary)
• Experience with infrastructure automation and configuration management tools such as Terraform, Ansible, Puppet, or Chef. Ability to define infrastructure resources declaratively and manage them programmatically.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and requirements.
• Ability to collaborate effectively with cross-functional teams and stakeholders, fostering a culture of teamwork and collaboration.
• Knowledge of containerization technologies like Docker and container orchestration platforms such as Kubernetes. Experience in containerizing applications, managing container clusters, and optimizing containerized workloads.
• Understanding of cloud networking concepts including virtual networks, subnets, routing, load balancing, and security groups. Knowledge of network protocols, VPNs, and SD-WAN technologies.
• Familiarity with DevOps principles, continuous integration/continuous deployment (CI/CD) pipelines, version control systems (e.g., Git), and agile methodologies. Ability to automate software delivery processes and streamline development workflows.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Job Description

• Leader Quantity Surveyors in the tender and post contract functions.
• Responsibilities for all cost estimating, cost planning, cost studies, cost monitoring and controlling, measurement.
• Oversee contract administration and manage any variations or adjustments that may arise during the project.
• Risk management and calculation.
• Procurement advice and assistance during the tendering procedures.
• Provide advice on value engineering, suggesting alternative construction methods or materials to reduce costs without compromising quality.
• Assessment of contractor’s claims and advice on contractual disputes.
• Attend project kick off meetings, site meetings & client-consultant meetings.
• Involve from pre-contract stage to post-contract stage
• Monitor all contractual record with clients and vendors are compliant as to protect the company interest at all time.
• Ensure that all financial and contractual activities comply with relevant laws, regulations, and industry standards.

Requirements

• Degree in Building/ Construction Management/ Quantity Surveying or its equivalent.
• At least 10 year(s) of working experience in the related field
• Good technical experience in all cost management areas; pre-contract, post contract and final account.
• In-depth understanding of construction, materials, pricing, and industry
• Technical knowledge in contracts terms and law
• Proven ability in contract negotiation, contract administration & variation orders
• Proficient in Microsoft Office, AutoCad, and/or other related computer software.
• Good organization skills, ability to multi-task, and be a team player.
• Development of strong relationships with clients and cross-functional team members.

Job Description:
Manage and guide the team on product knowledge, customer service excellence, and best practices.
Lead and inspire the sales team to achieve sales targets while delivering exceptional customer experiences.
Promote our brand’s beauty products to customers, highlighting the benefits and features to drive sales.
Conduct skincare consultations and product demonstrations to educate and assist customers in selecting the right products.
Analyze business performance and provide insights to identify opportunities for growth.

Requirements：

Mininum 3 year relavant experience
Good interpersonal skills, independent, driven & possess initiative.
Passionate about the beauty and service industry.

Job Description:-

• Manage the day-to-day operations of the beauty shop
• Monitor and manage the shop's finances, including budgeting, bookkeeping, and payroll
• Stay up-to-date with industry trends and new products and services
• Ensure that the beauty shop complies with all health and safety regulations
• Ensure the cleanliness of the beauty shop, that it is organized, and well-maintained
• Develop and implement marketing strategies to attract new clients and retain existing ones
• Handle customer complaints and resolve any issues that arise
• Train new staff members and provide ongoing training and development for existing staff

Requirements:-

• Proven work experience as a Beauty Shop Manager or similar role
• Good knowledge of beauty treatments and products (e.g. for skin care)
• Excellent organizational skills
• Ability to handle customers’ requests and complaints with grace
• Certificates in Beauty related areas is a plus
• Education level - Diploma or higher

About Allkin

Founded in 1978 as Singapore's first family service centre, Allkin Singapore (formerly known as AMKFSC Community Services) is a leading community-driven social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background.

Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for vulnerable individuals and families to overcome life's challenges, pursue a brighter future, and inspire others to do the same. Today, Allkin uplifts and journeys with diverse communities such as children, youths, families, and seniors at close to 40 touchpoints across Singapore.

Reporting to the Programme Lead, the Community Case Manager is key in managing care services for clients and enhancing the capabilities of community carers.

Roles & Responsibilities:

Client Care

• Conduct home visits to assess clients' needs and create personalized care plans.
• Perform psycho-social assessments to recommend suitable service linkages.
• Administer nursing procedures (e.g., monitoring vital signs) in home settings, ensuring safe and efficient use of resources.
• Educate patients and caregivers to improve health outcomes and self-care.
• Collaborate with external healthcare partners to coordinate seamless care.
• Maintain accurate visit logs and client documentation.

Team Leadership & Development

• Lead and support a team of micro-jobbers, overseeing skill development and work scheduling/assignments.
• Provide guidance on job-related tasks and address challenges faced by micro-jobbers.
• Attend trainings and case conferences to enhance client care and support for caregivers.

Strategic & Administrative Support

• Collaborate with the Programme Lead to plan, execute and enhance program operations and strategic direction.
• Engage in projects as assigned by supervisors.
• Handle administrative tasks, including data collection and report preparation.
• Ensuring compliance with healthcare regulations and organizational policies.

Candidate Profile:

• Registered Nurse with the Singapore Nursing Board.
• Diploma or degree in Nursing.
• Minimum 3 years of experience, with at least 1 year in community nursing preferred.
• Additional qualifications in social work or case management are advantageous.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Passion for elderly care in community settings.
• Proficient in Microsoft Office.

Core Function:

The Centre Manager is responsible for managing the operations of the Day Activity Centre (DAC) and provides leadership in strategic and operational planning that includes the implementation of programmes and services for the clients, facilities management of the premises; as well as assigned centralized projects.

The Centre Manager will also drive the enhancement of existing procedures, standards and risk management frameworks to ensure a safe and supportive working environment for staff and clients. He/She will work in partnership with his peers and supervisor to identify, develop and pilot new programmes and services for clients.

Core Responsibilities:

A) Day Activity Centre (DAC) Management

1. Leads end-to-end operations of the Day Activity Centre (DAC).

2. Reviews and enhances the framework and structure for the DAC, as well as establishes and implements policies and work processes to ensure efficient service delivery and safety for clients and staff.

3. Identifies new needs of clients and caregivers and works with the Programme and Community Partnerships Manager to design appropriate programmes to address emerging requirements.

4. Plans, reviews and manages budgets and grants for the DAC’s programmes and services.

5. Oversees the Case Management team, ensuring adherence to the Standards of Practice (SOP) for client care that includes identifying and resolving the service gaps for the clients, and facilitates care plan discussions to ensure holistic care for clients.

6. Ensures accurate and timely submission of reports to the respective authorities, eg SGEnable, Ministry of Social and Family (MSF).

7. Conducts risk management assessments and implements risk mitigation plans to ensure workplace safety (including facilities and equipment).

B) Staff Development

8. Reviews, educates and co-ordinates training programmes relevant and required to equip the Training Officer group.

9. Supervises and nurtures staff to ensure they meet performance standards, building a strong teamwork.

C) Administration and Facility Management

10. Provides administrative and facility management support to the DAC and Head Office.

11. Provides IT Support services in collaboration with the vendors.

12. Any other projects / duties as assigned by the supervisor.

Requirements:

A) Education:

· Bachelor’s degree in social work, administration or related field.

· Certification in disability or senior care related field will be an advantage.

B) Experience:

· A minimum of five years of supervisory experience in the Social Service or Healthcare sector preferred, particularly in an outpatient setting.

C) Skills:

· Demonstrated skills in organization, management and leadership.

· Knowledge of and ability to work effectively with the community and stakeholders.

· Excellent presentation and written communication skills.

· Self-directed with ability to establish and maintain positive working relationships with staff, volunteers, and the public.

O-level, Diploma, A-level and university students are welcome to apply!

• Familiar with PSLE and O-level English and Chinese syllabus
• Required to communicate and build relationships with parents and students
• Able to commit full days every Saturday and Sunday from 9 am to 7.30 pm
• Coordinate with teachers, parents and students on timetabling and other operational, business and admin matters
• Advise customers on suitable courses. Having sales experience will be a bonus
• IT savvy and well-versed with Zoom, Google Meet and Google Workspace
• Coordinate staff timetabling and manage staff when required
• Assist in recruitment and other HR matters when required
• Able to relieve English/Chinese classes when required
• Able to assist in all other ad hoc matters