Total 106 Others level Customer Service job vacancies in Anchorage, Alaska

WHAT IS THE CHIEF FINANCIAL OFFICER (CFO)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Chief Financial Officer, Deputy CFO, Financial Modernization and Technology.

The following are the duties of this position at the full working level.

• Plans work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work.
• Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluates work performance of subordinates and makes recommendations for outstanding performance recognition or disciplinary action.
• Gives advice, counsel, or instruction to employees on both technical work and administrative matters. Makes decisions on work problems presented by subordinates or customers from organizations serviced. Recommends awards for subordinates and changes in the organizational structure which is subject to approval by higher-level management.
• Interviews candidates, recommends appointment, promotion, or reassignment for positions in the unit. Hears and resolves complaints from employees and group grievances.

WHAT IS THE CHIEF FINANCIAL OFFICER (CFO)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
The Chief Financial Officer, Deputy CFO, Financial Modernization and Technology.

The following are the duties of this position at the full working level.

• Reviews and interprets federal legislation, rules, standards, and regulations pertaining to accounting and financial management.
• Analyzes and evaluates agency-wide accounting operations, policies, procedures, and systems for compliance with standards and internal controls.
• Designs, implements, and assesses internal control processes and systems pertaining to agency-wide accounting and financial management activities.
• Prepares, analyzes, interprets, reviews, and presents accounting data, reports, and financial statements. Provides high-level technical support to the financial statement audit.
• Applies cost accounting methodologies to agency-wide data and systems, in partnership with business units, to report the cost of major activities for management information purposes.

WHAT IS THE APPEALS (AP) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

The IRS Independent Office of Appeals has career opportunities for you!

Vacancies will be filled in the following specialty areas:
Independent Office of Appeals, Case & Operations Support, Business System Planning (BSP)- Customer, Program & Operation Support (CPOS).

The following are the duties of this position at the full working level.

• Knowledge of analytical and evaluative methods and techniques, both qualitative and quantitative, in order to fully assess the effectiveness of assigned program segment(s) in meeting established goals and objectives.
• Knowledge of strategic thinking, problem-solving skills, and risk management strategies in order to research and develop initiatives that support the agency and Appeals' mission and goals.
• Knowledge of the current and planned IT and IRS organization, functional roles and perspectives, operational responsibilities, project interrelationships, project flow, project workload, work processes and procedures as related to IT services and its customers in order to ensure products and services are provided in concert with customer requirements and expectations.
• Knowledge of procurement processes adequate to identify and initiate actions to establish contractual support and monitor contractor performance.
• Knowledge of the software development life cycle, the enterprise architecture, the IRS enterprise life cycle, and the Federal Information Security Management Act (FISMA) of 2002 and applicable standards and regulations to effectively assess significant issues and prioritize and manage successful execution of the projects and programs (including security) within the scope of the supervisory area.

WHAT IS THE HUMAN CAPITAL OFFICE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Human Capital Strategy & Planning

The following are the duties of this position at the full working level.

• Meets with managers and executives within the Service to define the overall goals and objectives of the program and project responsibilities.
• Develops and maintains a proficient level of expertise, skills and knowledge.
• Deals with others as needed to promote effectiveness and productivity.
• Serves as an analyst and leader for the program area, providing expert assistance and advice on personnel management issues and special assigned projects.
• Prepares directives, memoranda, and other written guidelines and recommendations relating to the projects.

WHAT IS THE TAXPAYER EXPERIENCE OFFICE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Portfolio Management Office, Community Engagement Office, and Operations Liaison Office

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

WHAT IS THE RAAS - Research, Applied Analytics and StatisticsDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Research, Applied Analytics and Statistics; Management and Engagement

The following are the duties of this position at the full working level:

• Formulates, coordinates, monitors, evaluates, and reconciles major research program budgets for the Office of Research Applied Analytics & Statistics (RAAS) and where appropriate, coordinates with budget counterparts in National Headquarters and in the Operating Divisions, e.g., allocates financial resources to the operating offices, prepares staffing and other resource reports, and conducts cost and spending studies.
• Advises and assists the Director, Office of Research Applied Analytics & Statistics (RAAS) Senior Managers and other managers within the office of RAAS on all financial and/or strategic planning matters affecting the organization.
• Serves as liaison to RAAS. Advises RAAS management on the effective use of resources, making program adjustments and evaluating the progress for achieving the spending objectives.
• Identifies areas where current program policies are lacking, insufficient, or in conflict with other existing policies. Formulates directives, provides input to the IRM (Internal Revenue Manual) issuances, memoranda, policy statements, and other Office of Research Applied Analytics & Statistics (RAAS) written guidelines pertaining to budget formulation, and financial management.
• Serves as a key catalyst in the adoption and implementation of program policies.

WHAT IS THE HUMAN CAPITAL OFFICE (HCO)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Human Capital Strategy Planning, Governance and Advisory Services, Strategic Project Support Services

The following are the duties of this position at the full working level.

• Serves as a project manager for HR Governance and Advisory Services Office responsible for projects that impact multiple organizations and/or IRS locations. Projects often cut across business units. Consults with Executives and project and program managers to establish and define the overall goals and objectives, prepares short- and long-term action plans and schedules for various phases of a project.
• Provides key input to Executive leadership and team members to ensure all project tracking and documentation aspects are completed accurately, thoroughly, and timely. Delivers recommendations and determinations to improve business practices and policies. Prepares recommendation for resource requirements to accomplish the project; negotiates with managers of various components of the Service to obtain needed resources and support.
• Responsible for developing the implementation of the initial design of new program activities and interacts with offices such as Department of Treasury and private-industry sources. Responsible for monitoring the progress of projects and updating all project control systems used by the HR Governance and Advisory services teams. Conducts reviews of projects assigned to others within business units to ensure compliance with all customer requirements.
• Prepares agency directives, IRM issuances, memoranda, service-wide policy statements, and other written guidelines and recommendations relating to the project.
• Serves as an analyst and leader for the program area, providing expert assistance and advice on relevant HR and service-wide issues and special assigned projects.

WHAT IS THE Taxpayer Advocate Service-(TAS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Advocate Service (TAS), Deputy National Taxpayer Advocate (DNTA), Deputy Operations Support, Learning & Education

The following are the duties of this position at the full working level.

• Meets with managers and executives within the Service to define the overall goals and objectives of the
  project.
• Prepares action plans and schedules for various phases of project accomplishment, both short and long-range;
  ensures that plans are consistent with Service goals, schedules, and policies.
• Prepares recommendation for resource requirements to accomplish the project; negotiates with managers of
  various components of the Service to obtain needed resources and support.
• Establishes a system to review, control, and report on project status.
• Plans, coordinates, and establishes operating methods and procedures for accomplishment of project mission;
  as needed, directs the development and accomplishment of employee training relating to the project.

WHAT IS THE "AP - APPEALS"DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
The IRS Independent Office of Appeals has career opportunities for you!

Vacancies will be filled in the following specialty areas:
Independent Office of Appeals, HQ - Executive Office

The following are the duties of this position at the full working level.

• Meets with managers and executives within the Service to define the overall goals and objectives of the project.
• Prepares action plans and schedules for various phases of project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies.
• Prepares recommendation for resource requirements to accomplish the project; negotiates with managers of various components of the Service to obtain needed resources and support.
• Establishes a system to review, control, and report on project status.
• Plans, coordinates, and establishes operating methods and procedures for accomplishment of project mission; as needed, directs the development and accomplishment of employee training relating to the project.
• Monitors project status and adjusts work plans for project accomplishment

WHAT IS PRIVACY, GOVERNMENT LIAISON & DISCLOSURE (PGLD) DIVISION?

PGLD is responsible for safeguarding and protecting sensitive taxpayer and employee information while promoting government transparency and accountability through better access to government information.

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

PGLD - Privacy, Governmental Liaison and Disclosure-Privacy Policy and Compliance (PPC)

The following are the duties of this position at the full working level.

• Serves as an advisor who provides technical and administrative guidance on complex privacy and disclosure issues. Also, develops Privacy-related policies for nationwide application to both internal and external customers.
• Performs analyses on efficiency and effectiveness using a wide range of qualitative and quantitative methods.
• Plans, develops, coordinates, and establishes operating methods and procedures for accomplishment of the privacy mission and implements the privacy program objectives to ensure guidance and procedures comply with all applicable Federal privacy legislation, regulations, OMB guidance, and IRS policies for integration of privacy as a foundation within the IRS systems. Meets with managers and senior analysts within the Service to articulate and assist in meeting the overall goals and objectives of the privacy program.
• Serves as liaison to internal and external customers to clarify and resolve complex issues. Provides guidance and advice on Privacy Act and laws ensuring compliance in these areas (for example, does content on a SharePoint site require a Privacy Impact Assessment). Plans and conducts educational training sessions on Privacy and eGovernment Acts requirements. Reviews and evaluates the agency privacy program requirements. Also, develops, implements, and maintains privacy policies and procedures.
• Evaluates the impact of any privacy and civil liberties legislation and regulations on the organization's activities.

Major Duties for this position include but are not limited to the following:

• Working in collaboration with an Interdisciplinary Team to complete project reviews for built environment and cultural landscape properties to ensure compliance with Section 106 of the National Historic Preservation Act.
• Conducting archival research on historic properties to develop a greater understanding of the historical context, usage, ownership, and evolution of specific buildings, sites, monuments, etc.
• Collaborating with colleagues and partners, conducting research and oral history interviews to develop and document content related to important historic subjects.
• Organizing hard copy and digital or scanned records, documents, files, photos and other data for long-term storage/curation.

WHAT IS THE HCO - HUMAN CAPITAL OFFICE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Human Capital Office Front Office COS



The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

WHAT IS THE APPEALS DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
The IRS Independent Office of Appeals has career opportunities for you!


Vacancies will be filled in the following specialty areas:
Independent Office of Appeals, Operations Support, Business System Planning (BSP) - Case Management Team

The following are the duties of this position at the full working level.

• Formulates business system plans using advanced information technology and makes recommendations that influence major nationwide change in business practices and policies.
• Directs broad complex long-term studies and research projects requiring application of advanced analytical and statistical methods and the most current and advanced information technology in order to recommend extensive system upgrades.
• Analyzes new business systems and establishes measures to capture business benefits. Prepares recommendations and implements business systems plans to meet long and short-range business goals.
• Identifies and recommends business systems pilot sites, makes recommendations on discontinuing pilot programs as necessary, manages the pilot programs and provides business executives with comprehensive test evaluation reports and recommendations to improve business systems nation-wide.
• Manages and coordinates complex business systems integration in multiple agency locations.

These are temporary appointments intended for seasonal work that is less than 6 months or 1040 hours from the date of appointment/service year. It is expected this position will be terminated upon completion of the seasons work. The agency may non-competitively rehire an eligible temporary seasonal worker in subsequent years who works less than 6 months or 1040 hours in their service year. At management's discretion, this appointment may be extended up to one-year with the possibility of extending an additional one-year.

The Alaska Region Fisheries Branch of the U. S. Fish & Wildlife Service will be hiring numerous temporary/seasonal Biological Science Technicians for the field season to work on a variety of fisheries-related studies. Duty stations are located in Anchorage, Fairbanks, and Soldotna.

Projects involve monitoring salmon runs using fish weirs, digital video equipment, and sonar, conducting abundance estimates of resident fish species, documenting fish movement using radio telemetry, sampling water quality, and performing fish habitat inventories. Technicians will perform fieldwork at various locations throughout the state, including remote areas in the Alaskan bush. Travel to field camps is primarily by small aircraft or boat. Please note that these positions are for the adventurous as harsh weather, an abundance of biting insects, and remote living conditions can be challenging. However, this rare opportunity to work with intact assemblages of native fish species, while surrounded by abundant wildlife and pristine wilderness, will more than compensate the tolerant individual.

• Assists the study or project leader in planning the course of the project by contributing ideas; researching methods, costs and needs related to personnel, and equipment; assembling equipment; and establishing practical procedures for accomplishing the work.
• Participates in fieldwork. This includes independent gathering and documentation of a variety of data and may include training and oversight of lower graded technicians. Work may also include making on-site decisions to adjust location and configuration: setting up and dismantling fish weirs and associated video equipment, and over seeing their operation; setting up, overseeing the operation of, and dismantling sonar equipment; locating, capturing, censusing, marking, and tagging fish; data collection and recording; and related work.
• Leads a small group of lower graded technicians in gathering field data. Provides training in techniques and procedures, plans work, and provides input to supervisor concerning performance of lower graded technicians.
• Organizes and performs preliminary analysis of field data. Work may involve automated databases and/or geographic information systems.
• Makes preliminary determinations of the cause of problems noted, e.g., drought, overpopulation, or toxin.

These are temporary appointments intended for seasonal work that is less than 6 months or 1040 hours from the date of appointment/service year. It is expected this position will be terminated upon completion of the seasons work. The agency may non-competitively rehire an eligible temporary seasonal worker in subsequent years who works less than 6 months or 1040 hours in their service year. At management's discretion, this appointment may be extended up to one-year with the possibility of extending an additional one-year.

The Alaska Region Fisheries Branch of the U. S. Fish & Wildlife Service will be hiring numerous temporary/seasonal Biological Science Technicians for the field season to work on a variety of fisheries-related studies. Duty stations are located in Anchorage, Fairbanks, and Soldotna.

Projects involve monitoring salmon runs using fish weirs, digital video equipment, and sonar, conducting abundance estimates of resident fish species, documenting fish movement using radio telemetry, sampling water quality, and performing fish habitat inventories. Technicians will perform fieldwork at various locations throughout the state, including remote areas in the Alaskan bush. Travel to field camps is primarily by small aircraft or boat. Please note that these positions are for the adventurous as harsh weather, an abundance of biting insects, and remote living conditions can be challenging. However, this rare opportunity to work with intact assemblages of native fish species, while surrounded by abundant wildlife and pristine wilderness, will more than compensate the tolerant individual.

• Ensures that camps are properly maintained, dismantled, and the equipment is accounted for and returned.
• Leads small group of technicians in gathering field data and provides necessary training in techniques and procedures.
• Makes surveys to collect and analyze various types of information on fish populations such as habitat use, sex and age structure, seasonal movement, and harvest characteristics.
• Assembles data and evaluates findings.
• Collects anatomical materials and makes preliminary assessment of such things as habitat preference and populations dynamics.