Total 37 Full-time customer service job vacancies in ng1 3qd

• Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation


• Identifying and addressing customer's needs


• Cash management control


• Utilizing various internal systems to update customer records


• Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services


• Protecting and educating customers against fraud and scams


• Engaging with customers from various backgrounds including those who may be vulnerable


• Working towards personal/team targets and objectives


• Adhering to day to day regulatory and compliance requirements


• Working as part of a team, sharing and identifying ways to improve the service provided by the branch


• Participating in community outreach work and charity projects

• 
  Strong experience in a customer facing role, including telephony, retail or hospitality is essential
  


• 
  Knowledge of cash handling would be advantageous
  


• 
  A passion for excellent customer service with a positive, enthusiastic and resilient approach
  


• 
  Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
  


• 
  Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
  


• 
  A background of working in a fast paced environment and achieving targets or deadlines
  


• 
  Clear and concise two way communication skills - both written and verbal
  


• 
  Ability to follow and understand regulatory policies and processes
  

• 27 days holiday rising to 30 days plus bank holidays


• Annual bonus


• Pay progression review every 6 months


• Enhanced pay for working on a Saturday (an additional 35% will be paid on top of your normal hourly rate)


• Competitive pension with bank contribution up to 10% based on your contribution for example you pay 4% we pay 8%.


• Income protection


• Life assurance


• 2 paid days for volunteering per year


• Family friendly policies and supportive working environment


• Recognition scheme and a culture in which we celebrate success


• An inclusive work environment


• Active network groups, ran by colleagues for colleagues


• Full training with opportunities for career development

Proud member of the Disability Confident employer scheme

Field Service Engineer (Mobile Mechanic/Vehicle Technician)

Nottingham Territory

8am to 4.30pm, Monday to Friday

£31,000 - £36,000 Starting Salary

Benefits: Paid Door to Door + Overtime at 1.5 and 2.0 + Fully Expensed Van (can be used for personal use) + Fuel Card + 6% Employer and 4% Employee Pension + Training Package + 25 Days Holiday + Bank Holidays + IT Equipment + Uniform and Washed Weekly + Shopping/Discount Vouchers

Field Service Engineer role available in a highly successful and international manufacturer of forklift trucks. You’ll enjoy a local field based role offering comprehensive on the job training, extensive benefits package and progression routes.

The Field Service Engineer role will be suitable for engineers from any kind of plant, forklifts, HGV, agricultural or similar equipment. This is also a great career opportunity for vehicle technicians looking to move into a new industry as the company will fully train. You need to demonstrate mechanical service and repair skills, ideally have engine diagnostic and some basic electrical skills.

The company are a manufacturer of forklift trucks. Part of a team, you'll be responsible for carrying out planned maintenance and breakdown coverage on a range of forklifts and associated equipment in Nottingham. No stay away or extensive travel is required. Overtime is available if desired mostly in the week.

The Field Service Engineer Role in Brief:

*Carry out PPM and breakdown on materials handling machinery on a field service engineering basis
*Reactive breakdown coverage within the allocated geographical area
*Complete comprehensive training to get fully competent on all machinery and equipment
*Spares placed in van overnight

The Person Required:

*Plant, forklifts, HGV, agricultural or similar equipment, automotive technicians/motor trade will also be suitable
*Engine diagnostics and some basic electrical skills
*Ideally hold a level 3 or equivalent in a relevant subject

Customer Services Manager

Nottingham

Full time / Permanent

Salary: £45,000 - £50,000 depending on experience

Tate Recruitment is seeking a dedicated Customer Services Manager on behalf of our client.

We are looking for an experienced professional with a passion for delivering excellent customer outcomes. They are seeking a dynamic Customer Services Manager to cultivate a culture of exceptional customer service, drive strategic objectives, and help to elevate customer service standards to new heights.

Key Responsibilities:

• Support and enhance the delivery of customer services across the business.
• Work closely with compliance teams to ensure adherence to company policies.
• Lead and develop a team, ensuring a focus on customer satisfaction and complaint resolution.
• Provide insights and reports on customer service performance and team effectiveness.
• Build inter-departmental relationships, particularly with compliance and underwriting teams, to drive positive customer outcomes.

Skills and Experience:

• 5 years plus of experience in customer services, ideally in financial services or high-cost, short-term lending.
• Strong team management and people development skills.
• Excellent communication and relationship-building abilities.
• A solid understanding of UK financial services and customer service best practices.

This is a fantastic opportunity for someone looking to take their customer service career to the next level in a supportive, forward-thinking environment. If you are ready to make a meaningful impact, we would love to hear from you!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Community Psychiatric Nurse (CPN) - Mansfield
Location: Mansfield, Nottingham NHS Trust
Contract Type: Temporary Agency Contract
Rate: £26.50/hr Ltd (paid through umbrella)
Agency:: Service Care Solutions

About the Role
We are seeking a dedicated and skilled Community Psychiatric Nurse (CPN) to join our team on a temporary basis, working within Nottingham NHS Trust. This position offers an exciting opportunity to make a difference by providing high-quality mental health support to individuals in the community.

Key Responsibilities

• Deliver comprehensive psychiatric care to clients in the community, assessing their needs and developing individualized care plans.
• Conduct mental health assessments, monitor patient progress, and make referrals as needed.
• Work collaboratively with a multidisciplinary team to ensure coordinated care and support.
• Carry out crisis intervention, risk assessments, and mental health interventions to maintain patient stability and promote recovery.

Requirements

• Registered Mental Health Nurse (RMN) with valid NMC registration.
• Previous experience as a CPN, ideally within an NHS setting.
• Strong understanding of mental health legislation and best practices.
• Excellent communication and interpersonal skills.

Benefits of Joining Us

• Competitive hourly rate of £26.50, paid through an umbrella company.
• Flexible work arrangements.
• Supportive team and professional development opportunities.

If you're ready to take on a rewarding challenge, please apply today and become part of a team committed to making a real impact on mental health in the community.
Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3-month contract.

We also offer a £250 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

The Benefits of Working with Service Care Solutions:

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Please send your CV to andrew.wiles@servicecare.org.uk

Community Spirometry Health Care Assistant

Brand new opportunity for a respiratory /Spirometry HCA to work within the community Team, Based in Nottingham

The team sits within the Primary Care Community Team with the role predominately conduct spirometry tests for adults & children in accordance with established protocols and best practices and maintain accurate and up-to-date documentation of all tests performed. You will assist in the interpretation and analysis of spirometry results, providing necessary information to support clinical decision-making and actively engage in professional development activities to stay abreast of advancements in spirometry techniques, guidelines, and respiratory care. Desirable: ARTP qualified Essential: Spirometry Experience

This role is a full time locum contract - 37.5 Hours Per Week

The Benefits of working with Service Care Solutions:

We offer a £250 sign up bonus for any new registrant with our agency!

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

If you are interested in applying please contact on Scott Marsh 01772 208963 or send your CV to scott.marsh@servicecare.org.uk

Band 6/7 Community Spirometry Nurse

Brand new opportunity for a respiratory /Spirometry Nurse to work within the community Team, Based in Nottingham

The team sits within the Primary Care Community Team with the role predominately conduct spirometry tests for adults & children in accordance with established protocols and best practices and maintain accurate and up-to-date documentation of all tests performed. You will assist in the interpretation and analysis of spirometry results, providing necessary information to support clinical decision-making and actively engage in professional development activities to stay abreast of advancements in spirometry techniques, guidelines, and respiratory care. Desirable: ARTP qualified

This role is a full time locum contract - 37.5 Hours Per Week

The Benefits of working with Service Care Solutions:

We offer a £250 sign up bonus for any new registrant with our agency!

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

If you are interested in applying please contact on Scott Marsh 01772 208963 or send your CV to scott.marsh@servicecare.org.uk

We are seeking a skilled Painter and Decorator to join our repairs and maintenance team, working in both void and tenanted properties to enhance and maintain the appearance of housing stock.

Key Responsibilities:

• Carry out internal and external painting and decorating works
• Prepare surfaces for painting and decorating by removing old paint
• Apply a variety of finishes, including paint, wallpaper and varnish
• Ensure all work is completed to the highest standards
• Collaborate with other members of the maintenance team
• Maintain accurate records of work completed and materials used

Requirements:

• NVQ Level 2 or 3 in Painting and Decorating or equivalent qualification
• Proven experience in painting, wallpapering, and surface preparation
• Full UK Driving Licence
• Comfortable working in both void and tenanted properties

The hourly pay rate for this role is £20.37 Ltd (PAYE equivalent £17.37 Inclusive of holiday).

Please contact Lewis for more information on 01772 208 967 or email your CV to lewis.jackson@servicecare.org.uk

We are looking for a skilled Floor Layer to join our repairs and maintenance team, working across both void and tenanted properties in Nottingham to ensure the delivery of exceptional service.

Key Responsibilities:

• Carry out the installation, repair, and maintenance of various floor coverings, including vinyl, tiles, carpets, and laminate flooring
• Inspect, prepare, and make repairs to subfloors and surfaces
• Diagnose and resolve faults in floor coverings
• Ensure all work is completed to the highest standards
• Work closely with other members of the maintenance team
• Maintain accurate records of completed work and materials used

Requirements:

• NVQ Level 2 or 3 in Floor Laying or equivalent qualification.
• Proven experience in floor covering installation
• Full UK driving licence
• Comfortable working in both void and tenanted properties

The hourly pay rate for this role is £20.37 Ltd (PAYE equivalent £17.37 Inclusive of holiday).

Please contact Lewis for more information on 01772 208 967 or email your CV to lewis.jackson@servicecare.org.uk

Service Care Solutions are recruiting for a Fully Qualified Occupational Therapist for a temporary role based in Nottingham Council. The position involves Face-to-Face reviews and assessments for adults of all ages, focusing on reablement, accommodation, equipment/adaptations, and minor adaptations.
Key Responsibilities:

• Conduct comprehensive assessments and reviews of clients' needs.
• Recommend reablement strategies, equipment, and adaptations to support independent living.
• Assess the need for minor adaptations and implement appropriate solutions.
• Triage clients to explore the use of community resources, aiming to reduce reliance on statutory services where possible.

Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3-month contract.

We also offer a £250 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

The Benefits of Working with Service Care Solutions:

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

If you're an experienced Occupational Therapist looking for a flexible and rewarding role, apply today!

Please send your CV to andrew.wiles@servicecare.org.uk

Overview of the Role: The Energy Efficiency Scheme Coordinator will be responsible for supporting the successful operational delivery of the Great British Instillation Scheme, ECO 4, and other energy efficiency initiatives. This role focuses on improving the energy efficiency ratings of customers' homes through effective project management, first-class customer service, and collaboration with stakeholders.

Key Responsibilities:

• Provide expert energy efficiency advice to customers, working towards an NVQ qualification in Energy Efficiency advice.
• Manage and resolve customer complaints stemming from frontline advisor interactions, ensuring timely updates and thorough complaint handling.
• Identify trends, root cause issues, and training gaps in frontline advisor interactions to improve service delivery.
• Ensure excellent customer service and accurate data capture while reporting on various energy efficiency schemes.
• Work closely with your Team Manager and scheme leads to ensure the successful operation of projects.
• Manage customer data using Excel and MS Dynamics, tracking customers' progress through different stages of the energy efficiency journey.
• Communicate directly with customers, managing expectations and providing updates on project progress, including changes to the process or journey.
• Collaborate with contractors and customers to ensure all required documentation, including income and benefit information, is properly captured and recorded.
• Build strong relationships with internal teams, local council authorities, and external stakeholders to facilitate smooth project delivery.
• Take initiative in problem-solving and share best practices across the wider team.
• Support ad-hoc requests from the team and Team Manager to meet changing project needs.

Essential Experience and Qualifications:

• Proven experience in managing customer complaints via email and phone, handling them end-to-end.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Excellent numeracy, literacy, and IT skills, including proficiency in Microsoft Excel.
• Outstanding verbal and written communication skills.
• Strong empathy, patience, and a commitment to "doing the right thing" for customers.
• Ability to manage the demands of multiple internal and external stakeholders while meeting deadlines.
• High attention to detail in checking and inputting documentation and data.
• Adaptability to change and openness to taking on new challenges.

Desirable Experience:

• Experience with Microsoft Teams and MS Dynamics.
• Previous experience working with energy efficiency schemes or a customer-facing role within a regulated industry.
• Strong PC skills, including the use of database systems and customer management tools.

Personal Attributes:

• Proactive problem-solver with a strong initiative.
• A team player who builds strong relationships and works collaboratively across teams.
• Able to operate professionally when representing the company to stakeholders.

This is an exciting opportunity to be part of a team dedicated to improving energy efficiency in homes, helping customers save on energy costs while contributing to environmental sustainability.

Since 1978, Rullion has been dedicated to finding exceptional candidates for a diverse range of clients, from well-known brands to start-ups. As a family-owned business, Rullion is committed to honesty and credibility and aims to build long-lasting relationships with both clients and candidates.

At Rullion, we are a forward-thinking recruitment company providing talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are dedicated to ensuring equal opportunities for both employees and applicants.Mwarren

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

We are seeking an experienced Painter to join our team in Nottingham. This is a full-time, ongoing contract role where you will be responsible for working on domestic properties. You will be working in void and tenanted properties covering general painting works to kitchens and bathrooms.

Key Responsibilities:

• Preparation of substrates, including removing loose and flaking paint
• Apply coatings by brush, roller or spray applications
• Safe use and application of materials
• Applying mould wash to internal walls
• Completing documentation on job completion

Requirements:

• Driving Licence & Own Transport
• Previous experience in domestic properties

You will be working 37 hours per week (Monday to Friday) with some overtime available. If you are a dedicated and reliable Painter looking for a stable, full-time opportunity, we would love to hear from you.

The hourly pay rate for this role is £15.11 Ltd (PAYE equivalent £12.88 Inclusive of holiday).

Please contact Lewis for more information on 01772 208 967 or email your CV to lewis.jackson@servicecare.org.uk

Customer Service Advisor

Full time / Permanent

Salary - £26,000

Nottingham - Fully office based

Are you passionate about helping others and making a difference? We are looking for an enthusiastic individual to join our clients customer service team based in Nottingham.

Role Overview:

• Support existing customers with various queries and payment options.
• Engage with customers through multiple channels including phone and email.
• Manage customer relationships.

Skills & Experience:

• Background in financial services (Desirable)
• Strong verbal and written communication skills.
• Proactive in offering solutions and finding the best outcomes for customers.
• Comfortable discussing sensitive issues and managing expectations.
• Good organisational skills and ability to multitask.
• Attention to detail.
• Great listening skills.
• Positive attitude and team player.
• Good IT skills.

If you have a passion for customer service and want to be part of a supportive team, apply now!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Role: Customer Service Specialist (Inbound)

Contract Length: 12 months

Payrate: £12.08 per hour

Hours: 37 hours per week - Need commit to a shift pattern between 8.00am - 6:00pm Monday to Friday and 8:00am - 2:00pm on a Saturday - Work 2 in 6 Saturdays

Start Date: 16.09.2024

Working Arrangement: Hybrid- 2 days in the office! (Wednesday and Thursday)

To work as part of a high performing Customer Operations team energetically and enthusiastically, through direct customer and field agent contact who consistently puts our customers first and builds their trust. You will also be working on the inbound customer team handling inbound customer service calls with some element of task work. Speaking to a wide range of customers, helping and assisting them becoming debt free. Influence and aid reduction of debt at risk by spending sufficient time to investigate, analyse & validate a variety of complex work.

Responsibilities

• Responding to all customer contact (whether direct or via our field agents) in a professional and courteous manner (as guided by the Audit Quality Framework).
• Pro-actively seeking to identify the best solutions for each customer, taking into account their Ability to Pay & Fair Payment Outcomes.
• Delivering a service where empathy and building rapport are central, that will delight our customers.
• Using questioning and listening skills to fully understand customer circumstances, including any vulnerability there may be in the household.
• Using system/tools (e.g. Kraken) to ensure effective resolution of customer issues.
• Help reduce the bad debt book through collection and future proofing of debt.
• Recognising dissatisfaction, taking appropriate action to help our customers, following the Handle with Care process.
• Focusing on obtaining and updating accurate data gathered through customer contact.
• Highlighting any issues that impact on our ability to deliver for our customers and helping to create the solutions.
• Willingly sharing best practice with peer group to ensure activities are completed using the most effective methods of working.
• Adhering to compliance, regulatory, health and safety policies.
• Ensuring all my actions and behaviours treat our customers fairly and comply with regulations.

Experience

• A passion for delivering an exceptional customer experience.
• Resilient and excited to solve complex problems.
• Good English skills both written and verbal.
• A committed team player
• Ability to think on your feet in a fast-paced environment.
• Confidence in making important decisions.
• Drive to identify and implement change.
• Commitment to provide an outstanding customer journey.

Note: This is a contract role, and employment is on behalf of Rullion.

We can make reasonable adjustments to our interview process according to your needs. And we offer a flexible working environment, so you can adjust your hours to suit your personal circumstances.

Since 1978, Rullion has been dedicated to finding exceptional candidates for a diverse range of clients, from well-known brands to start-ups. As a family-owned business, Rullion is committed to honesty and credibility and aims to build long-lasting relationships with both clients and candidates.

At Rullion, we are a forward-thinking recruitment company providing talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are dedicated to ensuring equal opportunities for both employees and applicants.Mwarren

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.