Total 133 customer service job vacancies in Hemel Hempstead, Hertfordshire, HP1 1DN

Field Service Engineer
£31,650 - £38,870 depending on experience

London allowance of up to £6.500 per annum

Three incredible brands. One brilliant team. Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.

As a Field Service Engineer, you'll be visiting customers in their homes across Watford and the surrounding areas, and fixing any appliance issues to get them up and running again. Managing your time through the day, you'll keep customers and colleagues updated on your progress and keep on top of the stock levels in your van day by day.

A full, valid driving licence is required. For upselling our products you'll be rewarded with bonus incentives on the products you sell. You'll be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer.

Ideally, we'd like experience as a White Goods Engineer. But what we really need is self-motivation and strong technical and customer service skills. Our City and Guilds-assured in-house training and support has been designed to get you ready to deliver brilliant service to our customers.

The ability to lift & manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity and colour vision are considered central requirements. Offers of employment are subject to testing to ensure that candidates are able to comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral and earth wires.

Industry-leading benefits

• £31,650 per annum starting salary if you're a Field Service Engineer who does not have White Goods/ Domestic Appliance experience. You'll have the opportunity to earn £35,870 once you're fully trained and meet the minimum requirements
• £35,870 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience
• London allowance of up to £6,500 per annum
• Bonus potential of up to £2,500 per annum
• Enhanced rate over time
• Up to 6% pension contribution
• Brilliant staff discounts on products and a range of retailers, entertainment, and days out

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found

Field Service Engineer
£31,650-£35,870 depending on experience

London allowance of up to £6,500 per annum

Three incredible brands. One brilliant team. Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.

As a Field Service Engineer, you'll be visiting customers in their homes across Watford and the surrounding areas, and fixing any appliance issues to get them up and running again. Managing your time through the day, you'll keep customers and colleagues updated on your progress and keep on top of the stock levels in your van day by day.

A full, valid driving licence is required. For upselling our products you'll be rewarded with bonus incentives on the products you sell. You'll be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer.

Ideally, we'd like experience as a White Goods Engineer. But what we really need is self-motivation and strong technical and customer service skills. Our City and Guilds-assured in-house training and support has been designed to get you ready to deliver brilliant service to our customers.

The ability to lift & manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity and colour vision are considered central requirements. Offers of employment are subject to testing to ensure that candidates are able to comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral and earth wires.

Industry-leading benefits

• £31,650 per annum starting salary if you're a Field Service Engineer who does not have White Goods/ Domestic Appliance experience. You'll have the opportunity to earn £35,870 once you're fully trained and meet the minimum requirements
• £35,870 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience
• London allowance of up to £4,736 per annum
• Bonus potential of up to £2,500 per annum
• Enhanced rate over time
• Up to 6% pension contribution
• Brilliant staff discounts on products and a range of retailers, entertainment, and days out

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found

Customer Service Administrator / Administration Assistant who has good administrative, organisational and communication skills with experience handling inbound and outbound calls, preferably gained within a call centre / contact centre environment is required to join a well-established company.


SALARY: £21,255 per annum

LOCATION: Hybrid. Working from Home and the Office in Royston, Hertfordshire

TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 Hours per Week, Monday to Friday, 8:30am – 4:30pm


JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Administrator / Administration Assistant who has good administrative, organisational and communication skills with experience handling inbound and outbound calls, preferably gained within a call centre / contact centre environment.

Working as the Customer Service Administrator / Administration Assistant you will be the first point of contact and will be responsible for call handling, providing information and ensuring full customer satisfaction.

As the Customer Service Administrator / Administration Assistant you will also provide support and comprehensive product / service information to customers.


APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES

Your duties and responsibilities as the Customer Service Administrator / Administration Assistant include:

• Call handling

• Diary Management and logistical coordination of clinical appointments to achieve service level agreements and to support the clinical service delivery in line with contractual agreements to the onsite client

• Managing Health surveillance recall programmes. Create appointment schedules to meet service level agreements and to support the clinical service delivery

• Maintaining and updating personal sensitive information – in line with current GDPR

• Undertaking all administrative processes and providing professional, timely and accurate responses to all enquires

• Work to the agreed Policies and Procedures for Health Surveillance & Customer service

• Dispatch OH reports following the dispatch process

• Perform all duties within the companies defined training and process guidelines and working to agreed timelines

• Takes ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data, in line with GDPR guidelines

• Work in a varied and fast-paced environment to deliver prompt, accurate responses to all customer enquiries to enhance the customer journey

• Act as the initial point of escalation for all stakeholders for the onsite client. Escalate service level issues to Line Managers when appropriate

• Work individually and collaboratively with the onsite team and the client stakeholders to ensure that all aspects of the contracts operational commitments are met

• Live the brand and demonstrate the Medigold Health genetic code


CANDIDATE REQUIREMENTS

• Previous customer service skills and experience

• Proficient in handling inbound and outbound calls, listening to customers’ needs and requests providing helpful solutions to their problems

• Proficient use of Microsoft Office and IT Solutions

• Diary management experience

• Ability to rationalise competing priorities

• Confident communicator

• Providing services to meet quality assurance targets

• Working to and maintaining Internal and external KPI’s

• Maintaining accurate customer service record

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P11666

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Royston, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

Customer Service - Sales Order Processor

Location: Welwyn Garden City, Hertfordshire

Contract basis: Permanent

Working hours : 8 am until 5 pm Monday to Friday

*Hybrid working - split between home & office*
3 days office, 2 days home.

MAIN PURPOSES OF JOB:

To provide a first class service by offering professional support and advice on orders, deliveries, queries and new order enquiries. Offering a clear reporting structure for all outstanding orders.

KEY TASKS AND RESPONSIBILITIES:

• Order Processing: Processing orders accurately in line with customer requirements and internal processes
• Work with internal departments to ensure orders are dispatched on time and in full
• Manage customer's expectations in a proactive manner via telephone/email
• Handle customer queries / concerns / complaints effectively, ensuring they are logged in the relevant databases
• Third Party Suppliers: Raise PO's on 3rd party suppliers as and when required
  
  THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS AND REQUIREMENTS:
  
  
• Previous experience working in a demanding and fast paced Customer Services environment
• Ability to multitask and prioritise workload effectively
• Effective communication skills - verbal & written
• Excellent attention to detail
• Interpersonal skills and ability to translate customer requirements by asking appropriate questions
• Proven track record of dealing with and resolving customer concerns
• Experience of SAP order processing system
  
  Please apply in the first instance with a copy of your CV
  or call Tel 01327 702233 to discuss the position in further detail.
  
  The Recruitment Co. is an equal opportunities employer

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

Service Refrigeration Engineer
St Albans
£40,000-£42,000

A fantastic opportunity for a Refrigeration Engineer looking for service and maintenance work within some of the Southeasts most prestigious contracts while earning well over £55,000 in year one!

The company has well over 40 years industry experience and has well established commercial contracts and exciting upcoming projects within the Southeast. Additionally they have an international presence and can offer the opportunity for Engineers to lead MOD focused projects abroad across Africa and Asia.

You will be responsible for servicing, maintaining and attending breakdowns of refrigeration systems within commercial sites such as factories, food distribution centres and hospitality sites across the Southeast.

* £40,000-£42,000
* Door To Door Paid Travel
* Weekly Pay
* Unlimited Overtime
* Flexible Working Hours
* Opportunity To Work Abroad
* Specialist Tools Provided & Training
* Varied Progression Routes
* 20 Days Holiday & Bank Holidays

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Ensuring robust assessment and management processes are in place will be a main priority for the post holder. As will the support, supervision and development of the CYP MHPs across the relevant SBU. In addition, the Service Manager will be responsible for the development of our services, recruitment of new staff and forming strong collaborative relationships with Primary Care leads and the Voluntary sector Lead and manage a team of mental health practitioners working within PCNs to deliver a high quality and responsive service to children and young people with mild to moderate emotional health and well-being difficulties. Ensure that interventions are evidence-based and delivered in line with the agreed service specifications and policies. Develop and maintain effective working relationships with key stakeholders, including PCNs, commissioners, partner agencies and the Trust. Ensure that clinical governance and performance management processes are in place and adhered to. Support the development of CYP PCS across Hertfordshire, working closely with CAMHS community managers and leads within the Trust. Ensure effective budgetary and resource controls and monitoring processes are in place to support delivery of financial plans, devolving budgets as appropriate but with the necessary controls in place to ensure they have an oversight of financial/workforce

Service Refrigeration Engineer
Stevenage
£40,000-£42,0000

A fantastic opportunity for a Refrigeration Engineer looking varied for service and maintenance work within some of the Southeasts most prestigious contracts while earning well over £55,000 in year one!

The company has well over 20 years industry experience and has well established commercial contracts and exciting upcoming projects within the Southeast.

You will be responsible for servicing, maintaining and attending breakdowns of refrigeration systems within commercial sites such as factories, food distribution centres and hospitality sites across the Southeast.

* £40,000-£42,000
* Paid Travel Scheme
* Company Van
* Optional Overtime
* Specialist Tools Provided & Training
* 20 Days Holiday & Bank Holidays

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Install & Service Refrigeration Engineer
Hertfordshire, Buckinghamshire & Surrounding Areas
£40,000-£42,000

A unique opportunity for an Engineer to operate upon localised projects across Hertfordshire, Buckinghamshire & Surrounding Areas earning over £50,000 within your first year!

Our client has well over 40 years industry experience and has well established contracts and exciting upcoming projects within the local area. Additionally they have an international presence and can offer the opportunity for Engineers to lead projects abroad.

You will be responsible for providing installing, servicing and maintaining refrigeration systems within commercial sites such as factories, food distribution centres and hospitality sites.

* £40,000-£42,000
* Door To Door Paid Travel
* Frequent & Optional Overtime
* Weekly Pay
* Opportunity To Work Abroad
* Specialist Tools Provided & Training
* Varied Progression Routes
* 20 Days Holiday & Bank Holidays

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Team LeaderSt Albans£28k to £30k Our client is a professional services company based in the heart of St Albans. Currently recruiting for aa Customer Service Team Leader to join their in-house team. Your role Supporting a team of 10 plusPlanning and organising workloads.Ensure quality control and procedures are adhered to.Call monitoringCoaching and mentoringDeal with complex issuesComply with regulatory requirements.Over see all admin tasksWork closely with internal managers Ideal candidate Experience within financial services industryExperience of working within a regulated roleLeadership and team management experienceExperience of coaching and one to onesExcellent communicator Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy.Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Portuguese Speaking Customer ServicesPotters Bar - salary is £25,000This is a busy and varied customer service role, where you will be arranging delivery and collection of vehicles, liaising with clients and ensuring all relevant documentation and data is correct, including printing of documents and checking client signatures. Located in the Potters Bar office, you will work 4 days on 4 days off, so some weekend work is required, hours are 7am-7pm and 8am-8pm.The day-to-day responsibilities include:Setting up client deliveries, vehicle swaps and collectionsObtain the correct details and information from the customer and update the in-house systemRespond and manage email and telephone queriesPreparing and printing of paperwork and highlighting key information/signaturesCompleting accident/theft report formsAssigning relevant vehicles to a claimCompleting compliance checks on customersChecking client documentation ensuring claim information is accurate and matches systemContacting third part to assist with breakdowns/issuesFiling and general administration supportTo apply for this role, you must be fluent in Portuguese, able to work some weekends and start as early as 7am, You must have excellent communication and customer service skills and be able to produce accurate work whilst working in a busy environment.Good IT skills are essential including MS Office as you will be using various systems to obtain information and update customer details.This is working in a friendly and professional team who all work together to achieve team results.This role is office based and you'll be working in a clean professional office working environment in Potters Bar. A competitive salary including 22 days holiday allowance plus 8 bank holidays. Employee Assistant Programme. Workplace pension scheme. The opportunity to develop a rewarding and successful career. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy.Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Executive AssistantBased in St Albans£27,000 - £31,000 depending on experienceWorking 5 days a week over weekdays and weekends Are you looking to utilise your customer service skills within the travel industry? Do you have strong communication skills? …If so, we may have the role for you!Tate are currently recruiting for a well-established travel company based in St Albans, whose team are passionate about what they do. They pride themselves on giving excellent customer service and are looking for someone with the same mindset to join their team!As a Customer Executive Assistant, you will be responsible for providing a first class level of customer service, through telephone, email and social media.Day to day responsibilities will include:Updating customers of pre travel plans, including cancellationsHandling post travel enquiries and complaintsSwitching between different communication channels in a busy environmentSolving complex issuesWorking to service level agreementsSending balance reminders and taking deposits or payments from customersProcessing cancellations and amendments on the internal system Working in a busy and fast paced environment, it is important that the successful candidate has previous experience working in a similar role, with proven experience demonstrating dealing with complex issues and being able to resolve these issues. The ideal candidate will have:Exceptional communication skills both verbally and writtenAbility to defuse negative situations with appropriate solutionsAbility to manage customer expectationsKnowledge of working with social media in a customer focused roleSelf motivated and enthusiastic approach to their roleAble to work under pressure Further details:Company benefits include 20 days holiday + bank holidays in lieu, company pension, training and development, staff discount up to 25% on travel, cycle to work schemeHybrid, opportunity to work 1-2 shifts per week at home after probation periodFree parking on siteLocated in town centreWorking hours 37.5 hours per week on average, working shifts Monday to Sunday. Monday to Friday are shifts between 9am-8pm, Saturday 9am-5pm and Sunday 10am-6pmPlease be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy.Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Our client is the market leader in their industry and are currently going through an exciting transition which has created numerous job opportunities! Now is a fantastic time to join this company as they move into this next growth stage!

If you want to be part of a growing organisation that is passionate about their employees and rewards with excellent benefits please see below.

Your Job Role would be

• Strong customer service experience
• Working to shared in-box.
• Management of internal and external in-house systems
• Inbound and outbound calls
• Working with internal and external teams
• Working to SLA' s and KPI's
• Coordinating
• General admin
• Account management

As our ideal candidate you will need

• Strong interpersonal skills
• Ability to work to deadlines.
• Good IT skills such as word and Excel
• Passionate about customer service
• Team player

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Refrigeration Service Engineer
Hertfordshire
£42,000+

Are you a service Engineer looking to operate solely within Hertfordshire and surrounding areas with no requirement to work within London whilst receiving earnings above £52,000 a year?

Our client has well over 40 years industry experience and has well established contracts within the local area. Additionally they have an international presence and can offer the opportunity for Engineers to work abroad.

You will be responsible for providing service, maintenance and repair to cold rooms, walk in chillers and PAC systems within commercial sites such as factories, food distribution centres and hospitality sites.

* £42,000+
* Door To Door Paid Travel
* Call Out Rota
* Frequent Optional Overtime
* Weekly Pay
* Opportunity To Work Abroad
* Specialist Tools Provided
* 20 Days Holiday & Bank Holidays

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Our client is the market leader in their industry and are currently going through an exciting transition which has created numerous job opportunities! Now is a fantastic time to join this company as they move into this next growth stage!If you want to be part of a growing organisation that is passionate about their employees and rewards with excellent benefits please see below. Your Job Role would be Strong customer service experienceWorking to shared in-box.Management of internal and external in-house systemsInbound and outbound callsWorking with internal and external teamsWorking to SLA' s and KPI'sCoordinatingGeneral adminAccount management As our ideal candidate you will need Strong interpersonal skillsAbility to work to deadlines.Good IT skills such as word and ExcelPassionate about customer serviceTeam playerPlease be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy.Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

An experienced Service & Breakdown Engineer is required by a leading name in the boiler market to work across their region, carrying out Domestic Heating & Boiler repairs and servicing. The position will see you working on central heating boilers and some associated gas appliances in domestic properties, both private and some housing association homes too.

The role will see you at times fault finding, diagnosing and repairing boilers which some other previous engineers or other companies were not able to. In addition to servicing and repairing the Gas boilers and heating systems you will be delivering excellent customer service at all times representing the company’s image and brand in the market.

Overview of the role:
Diagnosis and fault finding on gas boilers and some associated gas appliances
Repairing of gas boilers
Replacement of parts
Servicing of domestic gas boilers
Completion of CP12’s
Central heating System diagnosis

Experience & Skills Required
Hold current Gas ACS Certificates – CCN1 & CEN1 / CENWAT1
Working as a gas engineer since qualifying and hold a valid gas safe register card
Previous boiler fault finding experience
Boiler fault diagnosis and repair
Solid and structured Boiler Servicing knowledge
General Boiler fault codes knowledge
Competent on Electrical safety checks and use of a Multi Meter

What's on Offer
Working within an international business, you will enjoy the benefits that come with this and the company name brand and name behind them. The security and benefits that also come with this are certainly generous as is the opportunity for further career progression within the organisation too. Benefits include a great basic salary, Superb OTE, van, private use of van including pre-paid fuel, Contributory Pension, 25 Days Holiday and more.


Salary :- Up to £43k base (c£52K OTE) + Van, Pension, Health Insurance, Sick Pay & Excellent Benefits
Location :- Harrow, Southall & Watford (HA/UB/WD Postcode)
Company:- The organisation are one of Europe’s leading name in the Boiler, Heating and Renewable technology market.


Diversity & Inclusion
Kingsley Consulting operate an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.