Total 141 customer service job vacancies in Camberley, Surrey, GU15 3RB

This role has a starting salary of £32,512 per annum, based on a 36 hour working week. This is a 12 month fixed term / secondment opportunity.

We are excited to be hiring a new Customer Services Officer to join our excellent Highways, Infrastructure and Planning service. This is a fixed term full time role working Monday to Friday, 9-5 with the office based at Merrow Complex, Guildford, Surrey, GU4 7BQ. Agile working can be discussed after full training in the role.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Role

The Customer Service team in the Highway Infrastructure and Planning group provide excellent customer service in order to meet the demands of over 80,000 customer queries per year and are responsible for ensuring the effective management, maintenance and improvement of all highway assets.

As a Customer Service Officer within a team of 10, you will be responding to a high volume and wide range of complex enquiries regarding issues on the highway. This includes responding to formal complaints and freedom of information requests which requires the ability to investigate, collate and prepare responses. Contacts with customers are mainly written with occasional calls that have been escalated from our contact centre. You will also be supporting the wider teams in highways with their enquiries ensuring timescales are met.

Shortlisting Criteria

To be considered for shortlisting for this position, your application will clearly evidence the following:

• Excellent written and oral communication skills with the ability to manage customer expectations and provide great customer service
• Experience in dealing with complex customer enquiries and responding to complaints
• A high level of administrative/organisational and analytical skills
• Ability to prioritise and plan your own workload in the context of conflicting priorities to meet tight deadlines and work on your own initiative
• Good IT skills and proficiency with Microsoft Office and a methodical approach to information gathering, investigation, recording and reporting
• A positive, self-motivated, tenacious person with a can do attitude and a desire to learn and continuously improve with the ability to work independently as well as as part of a team

The job advert closes at 23:59 on 29th October 2024 with interviews to follow.

We look forward to receiving your application, please click on the apply online button below to submit.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

Your new company
Your potential new employer is a well established and successful company, who provides outstanding products and levels of service.

Your new role
You will be joining a very friendly and professional team who all work to common goals and share success. Your duties will be diverse with no two days being the same, including - managing customer orders and queries, distributing monthly reports, updating orders and managing order escalations for key customers, updating and monitoring work in progress reports and customer survey reports, daily coordination of engineering work, tracking order amendments on internal systems, coordinating daily customer updates.

What you'll need to succeed
Our client is seeking to recruit a highly motivated and organised individual who has first-class stakeholder engagement skills. The successful candidate will have gained experience in a similar role, have excellent technology skills, great coordination and planning ability. Due to the nature of the role, this vacancy will be fully office-based at the client site near Farnborough and applicants must have full right to work in the UK already in place.

What you'll get in return
Service Administration, Permanent, Farnborough, Full-Time, Monday to Friday, Fully Office Based. £27K PA, Excellent benefits, Parking available on site. Due to the nature of the role, this vacancy will be fully office-based at the client site near Farnborough and applicants must have full right to work in the UK already in place. What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Purpose To take full responsibility of the day to day operations and future growth of NHUCs UTCs, working with a high level of autonomy as a Senior Leader reporting directly to the Executive team. Main Duties and Responsibilities Professional To rapidly establish and then maintain excellent working relationships with the leadership and operational teams of our contract holders (HHFT and FHFT) To establish effective working relations with all members of the multidisciplinary team to promote good communication and a multidisciplinary approach to patient care. Ensure UTC policies and procedures are up-to-date and that all staff comply to agreed policies and maintain best practice Participate in the investigation of accidents, incidents and complaints; implement corrective action where necessary in consultation with the governance team To manage conflict promptly and effectively, supporting and promoting effective working relationships within the multidisciplinary team and initiating and evaluation any action plans. Ensure the maintenance of a safe working environment and that all areas have a named Health and Safety representative. To ensure that COSHH and Infection Control policies are implemented and that every effort is made to identify and minimise potential risks/hazards. Implement audit and benchmarking processes, quality road maps, and making improvement as required. To be responsible for undertaking risk assessments in line with NHUCs Risk Management Policy. To be responsible for the implementation of safe working practices as required by Health and Safety at Work Act and ensure the staff in UTC are maintaining accurate and contemporaneous training records. Operational Management To be responsible for the day to day effective and efficient management of UTC staff, support staff and equipment within the department. To continually assess and model skill mix and patient demographics to ensure capacity is optimized To manage all income and expenditure for the UTCs, assess the financial position on an ongoing basis and work with the finance team on preparation of budgets and forecasts Direct and manage all aspects of the department on a daily basis to ensure smooth and safe running Lead and support systems of induction, staff appraisals and management to allow for appropriate developmental activities. Act as the central point of contact for both internal and external stakeholders Attend regular group meetings external to UTC as required to ensure the UTC has appropriate representation. Responsible in conjunction with the Clinical resource team in ensuring rotas, annual leave and the use of flexible staff are based on the needs and funding envelope of the service Responsible for ensuring all line management activities are completed and followed for operational staff which includes but not limited to absence, annual leave, appraisals To be responsible for ensuring confidentiality and safekeeping of patient records, in accordance with NHUC IG policies and procedures To ensure that there is effective communication in place to allow staff to keep abreast of developments within the organisation by encouraging use of NHUC Connect lead the recruitment and selection of staff in consultation with the Clinical Lead and HR. Participate as an active member of the on call rota. General Ensure key performance indicators are meeting local and national standards, investigate any areas indicating improvement requirement. Ensure internal and external reporting requirements are met To proactively horizon scan for potential business opportunities within the UTC or related areas and submit business cases to push these potential opportunities forwards To innovatively review business on an ongoing basis to improve patient experience and cost effectiveness Undertake mandatory and statutory training as per NHUC requirements and ensure team undertakes the same. Utilise opportunities to develop skills and knowledge further, learn from others, and keep up-to-date with current practice in this field. Provide coaching and development to other members of the team. Demonstrate use of excellent communication skills to support patients and their families in highly stressful situations and to ensure staff are supported to develop these skills. To undertake any other duties required The post holder may be required to work at any of the NHUC sites in line with the service needs. The post holder must at all times carry out responsibilities with due regard to NHUCs Equality & Diversity Policy. To be flexible in the approach to working times, there may be a requirement to work unsocial hours to meet the needs of the business Senior Leadership Represent NHUC in all matters in relation to the UTC with system partners including, but not limited to ICBs and Urgent and Emergency Care partners. Work in partnership with system stakeholders to develop the service. Ability to deputise where required for the Director of Operations Same Day Care Be an active member of NHUCs Executive committees, being wholly responsible for the UTC and contributing to the ongoing organisational strategy Be an ambassador for NHUCs values and behaviours Maintain effective and professional relationships with colleagues and system partners. Information Asset Owner Lead, foster and promote a culture of effective information governance within business area Visibly champion and embed a culture of best practice information governance Understand NHUCs policies and procedures on the use of information and the management of information risk and ensure they are at the forefront of all activities supporting patient care Ensure that own training is adequate and up to date relating to role Ensure that all staff understand the importance of effective information governance and receive appropriate education and training Seek advice from information subject matter experts as required Provide assurance for the business area relating to management of information risk and compliance against policies and mandatory information governance training requirements Policies and Procedures Ensure that all policies and procedures are published within the correct NHUC format Work with Policy owners to ensure that policies and reviewed and updated in within the agreed timescales

Customer Support / Admin Support Roles

Multiple roles from Entry level to Experienced

Immediate Start

£25k-£35k dep on exp

Based local to Guildford, Surrey

We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.

Would suit either recent Graduates or someone with some office based experience in administration/customer services.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

WCA Case Administrator Team Leader
Band: 5
Location: Croydon

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

As a WCA Case Administrator Team Leader, you will be responsible for leading a team of Case Administrators providing support to both the team and to the Customer as required. The Case Administrator Team Leader will oversee and determine work requirements to ensure TPL’s/KPI’s are successfully achieved and that the team meets all targets.
Key accountabilities

- Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.
- Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales.
- Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised.
- Producing and making active use of statistical data and work management reports to effectively manage workloads.
- Provide performance reports/ data as and when required.
- Building and maintain positive customer relationships.
- Manage multiple teams with a variety of job content and performance targets.


Essential skills

- Excellent interpersonal skills
- Ability to develop good relationships with customers and colleagues.
- Ability to organise and prioritise work in an effective manner.
- Ability to work under pressure.
- Self-motivation and awareness
- Excellent Team player
- Attention to detail.
- Must be flexible due to the demanding nature of the role.
- Understands the internal roles and responsibilities of the wider organisation.
- Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
- Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team.
- Problem solving skills, analytical, logical thinker.
- Ability to manage change positively, effectively, and efficiently to achieve best outcomes.
- Positive attitude, personal drive to achieve and exceed targets and support others in achieving targets.
- Ability to work unsupervised and use initiative Adapts to changing circumstances and latest information that affects goals and plans; can play several distinct roles simultaneously according to the specific situation; smoothly adapts to ways of working within a new (customer) environment; experiments with new ways of doing things; takes a positive approach to dealing with change.
- Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g., supporting other teams / cover team leader duties etc
- Innovative thinking and ability to inspire team members.

What we offer

- Up to 6% contributory pension scheme
- Life insurance
- 25 days annual leave plus bank holidays. Options for annual leave purchase
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


About SercoAt Serco, not only is the nature of the work we do important, but everyone also has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco, you will have unlimited access to our Global Employee Networks – Serco Inspire (Gender), Serco Embrace (Multicultural), Serco Unlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

#haascareers

Proud member of the Disability Confident employer scheme

We are looking for 3x customer service agents to join WTW on a temp to perm. This will be working 5 days per week in the office n Redhill. The role is paying £13.30 per hour.

Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.

Performance Objectives:
Excellence
* Forward on escalated calls in the correct manner
* Maintain and develop knowledge of pension schemes

People
* Provide support to the administration team
* Support team members during busy periods
* Work as part of an effective team
Clients
* Answer the phones and respond to members queries to set service standards
* Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
* Communicate with members via email
* Make outbound calls when required

Financial
* Hit individual (KPI of 50 calls per day) and team targets
* Ensure timely completion of timesheets

Willis Towers Watson's Technology and Administration Solutions (TAS) is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, UK and US. We have worked with some of the world's leading organizations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.

Minimum Criteria & Skills (including education & licenses)

Essential
* Pass at C or above for Maths and English Language at GCSE or equivalent
* Able to work to a high level of accuracy
* Able to work well under pressure and meet targets
* Interpersonal skills to include good written and verbal communication
* Computer literate
* Excellent customer service skills and a positive, customer focused attitude
Advantageous
* Experience in either DB or DC pensions administration would be an advantage
* Experience working within a contact centre would be an advantage

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Deputy Children's Manager

Contract Type: Permanent
Working Hours: 37 hours per week
Salary Range: £32,585 - £36,185 per annum (based on experience)
Location: Redhill

Role Summary
We are looking for a Deputy Children's Manager to join our client's children's home in Redhill. In this position, you will:

• Support the Registered Care Manager in ensuring compliance with the company Policy and Procedures and meeting all OFSTED regulations
• Deputise/act up for the Registered Manager in their absence
• Safeguard and promote the welfare and development of the young people
• Support the manager and the team to ensure that the young person's stay complies with the ethos of the company and the care plan
• Support the manager and the team to ensure that when the young person comes to leave the home that is done sensitively and within the company's policy and procedures

Qualifications

• NVQ Level 3 Diploma in Children's and Young People Workforce.
• Minimum of 2 years' experience in residential childcare and working with young people.
• Experience as a Deputy Manager

Benefits

• Potential to earn up to £3,250 for recommending a foster carer, or up to £1,000 for referring a full-time staff member.
• Bonus of £100 for achieving a 'Good' Ofsted outcome and £200 for an "Outstanding" rating.
• Service awards of £200 after 2 years, £400 after 5 years, and £600 after 10 years, plus up to £500 for exceptional practice.
• Access to a health and wellbeing support platform.

We are working in collaboration with our established client to recruit an experienced Speech and Language Therapy Lead in the Surrey area. The successful candidate will lead a highly experienced Therapy Team, providing support to Children between the ages of 7-19 with a range of conditions including high functioning Autism. This is a Full-time opportunity, with flexibility on hours available.

The service is an independent, specialist day school set in a beautiful semi-rural location providing specialist care to Children and Younger people with complex conditions including ASD. They tailor the level of care and support to each individual student via an education and therapeutic approach. The service is easily accessible from Guildford, with transport links available.

Role: Speech and Language Therapy Lead
Contract: Permanent (Full-time)

Location: Godalming, Surrey

Salary: £60,000 per annum + £250 Welcome Bonus, paid via Service Care Solutions
Key Responsibilities:

• Provide leadership and mentorship to a team of highly skilled clinicians.
• Conduct initial assessments of both new and existing students to determine the scope and nature of their Speech and Language Therapy needs.
• Maintain accurate, up-to-date records of therapy sessions, case notes, and student progress, and provide regular progress reports.
• Collaborate with multidisciplinary teams, including teachers and other professionals, to ensure holistic support for each student's needs.
• Assist with the analysis and reporting of data for research, audits, and statistical purposes.
• Work independently, managing your own workload while contributing to the overall success of the therapy team.

Requirements:

• Degree or Equivalent Qualification in Speech and Language Therapy
• HCPC Registration
• Experience working with Children and Younger People
• Previous Management/Leadership experience

Why Join Our Client? They offer a comprehensive benefits package, including:

• £250 Welcome Bonus, paid via Service Care Solutions
• Exclusive access to Reward and Discount Schemes
• Blue Light Discount Card
• Comprehensive Induction and Ongoing Training
• Career Progression Opportunities
• Pension Scheme
• Wellbeing Support
• Cycle to Work Scheme
• Tech Scheme
• Healthcare Cash Plan and Eye Care vouchers

If you are driven by a desire to make a positive impact on mental health support for Children and Young People, we want to hear from you.

• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of 4-Weeks in your new placement.

• Refer a Friend (Earn up to £750 per Referral) - Simply refer your friend. If they get the role, we'll give you up to £750 per Referral.

Package Description: Shift Details: Bank Contract At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor. ABOUT THE ROLE Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone. Other responsibilities will include: Being responsible for the reception area and ensure it is always presented to a high standard. Supporting with the process of show rounds. Actively following up and manage any sales enquiries through to admissions. Assisting the Home Administrator as required. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must: Have effective interpersonal skills and professional telephone manner. Be computer literate with a good working knowledge of MS Suite. Demonstrate a positive attitude to all residents and visitors. Ideally have previous experience in working in a customer service role for a minimum of two years. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Service Care Solutions is seeking a Planning Officer to handle a range of minor to complex planning applications in Guildford.

This role involves managing caseloads, engaging with stakeholders, and drafting reports and recommendations for Planning Committee decisions.

This is a full time, temporary assignment offering £42 Umbrella LTD per hour (approx. £33.40 PAYE per hour).

Key Responsibilities:

• Manage planning applications and meet strict deadlines.
• Liaise with developers, legal teams, and consultees.
• Draft well-reasoned reports and handle S106 negotiations.
• Present to the planning committee and manage electronic records.

Qualifications:

• MRTPI qualification and 3+ years in a similar role within a Local Planning Authority.
• Good communication and teamwork skills.
• Degree in a relevant field; proficiency in Office 365.
• Knowledge of urban design, development economics, and GDPR.

If you have any questions, do not hesitate to contact Hona on 01772208967 or email hona.bzowska@servicecare.org.uk

Service Care Solutions are working in collaboration with a Housing Association with a vacancy for a Caretaker based in Dorking, Surrey.

In the role of Caretaker, you will be responsible for inspecting and cleaning communal areas including sweeping and mopping, external litter picking, leaf clearance, cleaning bin areas and rotating bins. You'll carry out health and safety checks and report bulk rubbish, graffiti and abandoned vehicles to the appropriate teams.

Working to high standards you'll also rotate bins to ensure refuse chutes are clear and bulk is prepared for uplift. You'll have responsibility for ensuring that our blocks are kept clean and left hazard free at each visit and high standards are maintained.

With an understanding and awareness of Health and Safety issues, you'll ensure that your work and time is recorded using the systems in place and that all repairs or H&S issues are photographed with details referred to the appropriate teams.

Acting as a point of contact you'll ensure there is good communication with all teams and departments and promote a positive image, reporting any tenancy issues identified or suspected to the Housing Officer.

You'll also be required to carry out maintenance of internal areas of blocks, including the cleaning of internal ledges, sills, handrails, balustrades, doors, walks and remove cobwebs from light fittings and all surroundings.

If you are customer driven, with a flexible and can do attitude, we look forward to hearing from you.

A Full UK Driving License will be a requirement for this role as a company vehicle will be provided to the successful candidate.

For more information, and to apply, contact Prakash today by emailing prakash.panchani@servicecare.org.uk or call 01772 208967.

Job Description

Clinical Service Manager - Nurse Qualified

Salary: £58,000

We are seeking a passionate and highly skilled Clinical Service Manager with a focus on children's mental health services. As the Clinical Service Manager, you will play a crucial role in providing exceptional care and support to younger people with complex mental health conditions and needs.

Qualifications

• Registered Mental Health Nurse (RMN) or Registered Learning Disabilities Nurse (RNLD) qualification, with a valid UK NMC Pin
• Extensive experience in CAMHS or working with individuals with complex mental health
• Proven leadership and clinical management abilities within a mental health setting, preferably CAHMS
• Exceptional communication, interpersonal, and decision-making skills
• Thorough understanding of pertinent healthcare legislation and regulations
• Dedication to promoting diversity, equality, and inclusion within clinical practice

Benefits:

• Onsite parking
• An additional day off for your birthday
• Company pension scheme
• Enhanced maternity package

Responsibilities

• Oversee the day-to-day clinical operations, ensuring the highest standards of care in mental health and learning disabilities services
• Provide strong leadership and support to a diverse, multidisciplinary healthcare team
• Develop and implement personalized care plans in collaboration with service users, their families, and relevant stakeholders
• Continuously monitor and assess the effectiveness of clinical interventions, driving improvements for enhanced patient outcomes
• Maintain compliance with all healthcare regulations and standards, ensuring a safe and supportive environment
• Lead the recruitment, training, and performance management of clinical staff, fostering a culture of continuous learning and development
• Foster partnerships with external agencies and community resources to deliver comprehensive support to service users
• Advocate for individuals with mental health and learning disabilities, promoting a culture of inclusivity and equality

Reference: WILL79930/MW

INDNUR

Package Description: Shift Details: varied At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Manager. ABOUT THE ROLE Your focus as Customer Service Managerwill be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator. Other responsibilities will include: Greeting people politely and professionally whether in person or by telephone. Ensuring Front of House team answer the phone in line with company policy. Managing the process of show rounds and train staff team to manage to the expected standard. Undertaking competitor analysis to ensure accurate data within the local market. Supporting the General Manager to implement local marketing strategy. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must: Have experience in a previous administration role, sales experience is preferred. Possess effective interpersonal skills and professional telephone manner. Be confident in leading, training and supporting a small team of Customer Service Advisors. Have strong customer relation skills. Be able to prioritise and manage own workload. ABOUT AVERY As one of the largestproviders of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice forresidents and employees. Please note this role will require: ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Job Title: Estates Strategy Delivery Manager Location: Guildford HQ or as agreed with Line Manager Department: Estates & Facilities Salary: Day rate up to £630 Contract Type: Full-time, 37 hours/week Contract Duration: 9 months (with potential to extend up to 12 months) Work Style: Hybrid, with travel across the Surrey Force boundary (must live within a commutable area) About the Role:

We are seeking a highly skilled Estates Strategy Delivery Manager to oversee the delivery of development projects and estates strategy across Surrey and Sussex Police property portfolios. The successful candidate will play a key role in managing projects related to property disposals, refurbishments, new builds, and collaboration with other Blue Light Partners. This role will also involve strategic oversight of the estates masterplan, ensuring cost reduction, efficiency, and innovation in all aspects of project delivery.

Key Responsibilities:

• Deliver designated projects as outlined in the Surrey & Sussex Estates Strategy and Development Masterplan.
• Support the Estates Development & Strategy Manager in identifying suitable sites for maximising asset utilisation, income generation, or capital receipts.
• Manage a professional team to ensure successful delivery of projects in line with the communication strategy and risk management.
• Regularly review procedures to identify efficiencies and improvements.
• Provide strategic input for innovation in building utilisation, focusing on income generation, agile working, and business continuity.
• Manage budgets and financial planning for estate development projects valued at approximately £30m.

Requirements:

Essential Qualifications:

• Extensive experience in estates or construction programme management.
• Full membership of a professional body such as RICS or RIBA.
• Architectural, surveying, construction, or engineering degree or equivalent experience.

Experience and Skills:

• Proven experience in commercial real estate development, ideally in a public sector setting.
• Expertise in estate strategy, project management, risk management, and financial planning.
• Strong leadership and decision-making skills, with experience managing multi-site projects.
• Proficiency with MS Office, Auto-CAD, and project management software.
• Ability to travel to multiple locations across Surrey and Sussex.

If you're ready to contribute to the strategic management of essential public sector property portfolios, apply today via calling Lewis on 01772 208962 or email Lewis.Aashcroft@servicecare.org.uk.

Package Description: Shift Details: varied At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Manager. ABOUT THE ROLE Your focus as Customer Service Managerwill be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator. Other responsibilities will include: Greeting people politely and professionally whether in person or by telephone. Ensuring Front of House team answer the phone in line with company policy. Managing the process of show rounds and train staff team to manage to the expected standard. Undertaking competitor analysis to ensure accurate data within the local market. Supporting the General Manager to implement local marketing strategy. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must: Have experience in a previous administration role, sales experience is preferred. Possess effective interpersonal skills and professional telephone manner. Be confident in leading, training and supporting a small team of Customer Service Advisors. Have strong customer relation skills. Be able to prioritise and manage own workload. ABOUT AVERY As one of the largestproviders of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice forresidents and employees. Please note this role will require: ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.