Total 140 customer service job vacancies in Camberley, Surrey, GU15 3BN

Technology Service Desk Engineer

Hybrid - Epsom| Technology | Permanent| Full Time

Competitive salary, depending on experience

37.5 Hours

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

Do you have a passion for technology and a drive to make a difference in healthcare? Are you relentlessly getting to the bottom of Technology Service Desk Engineer how things work and solving problems at the core? Join Nuffield Health, where your expertise as a will play a vital role in transforming how technology services are delivered to our patients, members, and customers. We provide you with the support and opportunities to build a rewarding career while making a positive impact on people's lives.

As a Technology Service Desk Engineer reporting to the Service Desk Manager, you will be part of a dynamic team responsible for providing exceptional support services to our organisation. This role isn't a standard Service Desk role just logging tickets, but about using your technical ability to push to automate and streamline the support we deliver to the charity. This is an exciting opportunity to contribute to the revolution of technology support services and enhance the efficiency and productivity of our employees, ultimately improving patient care.

As our Technology Service Desk Engineer, you will:

• Provide timely resolution of technology support incidents and service requests, ensuring adherence to defined service level agreements (SLAs).

• Troubleshoot and resolve hardware, software, and network-related issues for our customers.

• Collaborate with technology teams to solve complex problems at the core and provide scalable technological solutions. The role will involve both the triage and resolution of incidents as a hybrid between 1st and 2nd line to ultimately automate the repetitive tasks and focus on complex issues, enhancing your technical abilities.

• Deliver outstanding customer service, demonstrating empathy, patience, and effective communication skills.

• Maintain a high level of professionalism and ensure customer satisfaction throughout the support process.

• Continuously strive to enhance the end-user experience and exceed their expectations.

• Utilise IT service management principles and processes to deliver efficient and effective service delivery.

• Follow best practices and standard operating procedures in incident management, problem management, and change management.

• Contribute to the improvement of support processes and procedures for a newly formed team.

• Collaborate with cross-functional teams to resolve complex technical issues and fulfil service requests.

• Share knowledge and expertise with team members through documentation, training, and mentoring.

• Stay up to date with emerging technologies and industry trends to enhance technical skills and contribute to innovative solutions.

• Identify opportunities to automate and streamline support processes, improving efficiency and productivity.

• Actively participate in continuous improvement initiatives, suggesting ideas and implementing process enhancements.

• Contribute to the development and maintenance of a knowledge base for self-service support.

As our Technology Service Desk Engineer, you bring:

• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent work experience.

• Proven experience in a technology service desk or support role, providing second-line technical assistance to end-users. Coding and scripting would be a bonus!

• Strong understanding of service management principles and ITIL framework.

• Familiarity with ITSM platforms, ideally ServiceNow to use the tool and help us improve it.

• Excellent problem-solving and analytical skills, with the ability to prioritise and manage multiple tasks effectively.

• Exceptional interpersonal and communication skills, with the ability to interact with diverse stakeholders.

• A passion for delivering outstanding customer service and exceeding expectations.

• Ability to adapt to changing priorities in a fast-paced, dynamic environment.

• Continuous learning mindset and a desire to stay updated with the latest technology trends.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme

The Job

• Working as part of a team providing excellent customer service wherever there is interaction with one of our customers
• Till processing including cash, account and credit card customers. You'll also ensure that the correct materials are identified and processed. Don't worry full training is provided
• Maximising sales opportunities
• The contracted hours for this role are 37 or more.

What's in it for you?

Here at Selco, we value our colleagues, and you will be entitled to a whole host of benefits when working with us. We offer a wide range of lifestyle perks, including;

• Free health cash plan, making it easy for you and your family to get the healthcare you need and claim back the costs.
• Profit Based bonus scheme, up to £175 per month.
• Discounts and offers at thousands of retailers, cinemas, restaurants, amusement parks and gyms.
• Generous staff discount on all products sold in store.
• Competitive company pension scheme.
• Cycle to work scheme.
• Holiday Buying.
• Free life assurance.
• Share save scheme.

At Selco, the opportunities for professional growth and development are limitless. We actively support and encourage internal advancements through a fully developed and supported career path, with plenty of training opportunities along the way to help you develop the career path you want.

About Us

Fancy developing your career with the UK's fastest growing builders' merchants? We're on the lookout for enthusiastic and ambitious individuals with a 'can do' attitude to help us serve the nation's tradespeople.

We won't pretend it's not hard work and at times a challenging environment however you'll be working with some great people and in return we offer a first-class rewards package.

We're growing year-on-year with no signs of slowing down. With new branches opening their doors nationwide, this is your chance to be a part of our exciting journey and build your career with Selco.

We pride ourselves on being an equal opportunities employer and are committed to creating a work environment that is diverse, inclusive and welcoming to all. Our aim is for Selco colleagues to be a true representation of all sections of society. We are committed to the Health and Safety of our Colleagues being our top priority.

** Sales Support & Customer Service Administrator **

IMMEDIATE START & INTERVIEWS

FIXED TERM CONTRACT - 6 MONTHS

£28k- £32k

Guildford, Surrey

Office based role

Free onsite parking

You will be working for a premium brand in Guildford, providing excellent administrative support to accounts, consumers and account executives with an emphasis to establish and maintain account relationships with customers and the Sales Team.

Duties will include:

• Provide outstanding customer service to all internal and external customers
• Answer to e-mail enquiries from customers within 24 hours
• Order entry in timely and accurate manner
• Review, process and set up all new accounts in SAP
• Ensure all paperwork and information is correct and complete
• Maintain customer master data
• Provide support to customers regarding status of shipments, credits/returns/repairs
• Provide advice and product support to customers
• Secure daily and monthly reporting according to set standards

Requirements:

• Experience of working in a similar customer support and administration role
• Strong written and verbal communicator
• Ability to prioritise work
• Proficient is using MS Office
• Ability to communicate in a variety of business settings

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Support / Admin Support Roles

Multiple roles from Entry level to Experienced

Immediate Start

£25k-£35k dep on exp

Based local to Guildford, Surrey

We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.

Would suit either recent Graduates or someone with some office based experience in administration/customer services.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Service Representative
Epsom, Surrey
Full Time Permanent Contract
Monday to Friday 9am-5.30pm (4hrs admin weekend overtime every 4 weeks)
£24,000-£25,000 per annum plus BONUS and EXCELLENT Benefits (see below)

Responsible for the efficient and effective administration and customer service of Mortgage and Savings Accounts

Scope

* Maintain an up to date knowledge of all products and services offered by the compnay, its subsidiary and associated companies.

* Answering the telephones to respond promptly, accurately and efficiently to enquiries from existing customers.

* Promote the products and services offered by the company, its subsidiary and associated companies to existing customers within the bounds of the companys categorisation as an 'information only' provider under the FCA's regime. As such, take care to avoid making comment, orally or in writing, which may be construed as offering advice and/or guidance and, where relevant, adhere to scripted questions during telephone communications.

* Undertake general day to day administration duties encompassing all aspects of Mortgage Accounts procedures such as mortgage completions, redemptions including provision of redemption figures, capital payments, monthly payments, transfers, retention releases, customer amendments, Insurance and Assurance, general enquiries etc.

* Contact customers periodically regarding the services/products utilised to ensure suitability and encourage take-up of other related products. Deal with the despatch of customer questionnaire forms as and when necessary and analyse/summarise the results of questionnaire and marketing activities.

* Assist in the administration of mortgage arrears operations including the provision of any necessary statistical information.

* Prepare and issue standard or dictated letter responses to savings customers as appropriate, including researching and responding to "Lost Account" enquiries.

* Deal with all administrative amendments relating to both customer details and account details, including address changes, R85 registration/cancellation, applying notice requests, etc.

* Undertake all aspects of the ISA transfer (IN and OUT) process in line with laid down procedures.

* Assist with all aspects of the Registration process in line with laid down procedures.


BENEFITS

* Scaled pension scheme - up to 16%
* 23 days holiday allowance rising to 27 with service
* Parking permit for a local car park
* Discretionary bonus based on both the company & your performance
* Society social events
* Staff monthly draw
* Perkbox
* Bupa Private Medical Insurance
* Bupa Cash plan
* Professional study financial support
* Volunteer day per year
* Life assurance - 4x salary
* Income protection
* Season ticket loan
* Hybrid working options
* Buy and sell holiday

APPLY TODAY

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

We are looking to offer a position for an experienced Maintenance Officer / Multi Trade Worker / handyman to work over 2 sites in Chertsey and Kingston you will be at Chertsey 4 days per week and Kingston 1 day per week.

The role is working Monday to Friday 8.30am to 4.30pm each day - parking is available at each site and you will be paid mileage for your travels.

The role.

As the Maintenance Officer you will take on all minor repairs to the building and the rooms. These are dwellings used by Hospital staff and Key workers, much like a hotel used for overnight stays.

Typical tasks include

Carry out repairs and maintenance duties in accordance with safe operating procedures and relevant health & safety policies.

Maximise site occupancy by ensuring the void repairs/maintenance schedule is completed within target including any fixtures and fittings associated work.

Provide high quality painting and decorating service including preparation of surfaces, filling cracks/holes, efficient use of materials, matching paint shades with existing and maintaining safe areas of work including signage.

Keep all windows, doors, kitchen units and furniture are in working order by repairing, replacing or easing and adjusting.

Maintain a central register of onsite assets including tables, chairs, washing machines/dryers, lamps, fridges/freezers, beds, mattresses, fans, tools and materials.

Maintain onsite facilities by repairing/replacing washers, taps, tiles, ball valves, WC seats, fuses, light bulbs, handles, locks and sealing around baths/sinks/showers.

Ensure all common parts are clear of potential hazards including those attributable to seasonal changes including external footpaths. Keep clear air-bricks, gullies and low level guttering from blockages.

What you will need to apply

• Good Organisation and Communication skills.
• Experience of working in a similar role.
• Own vehicle and Full UK Driver License.
• Be happy for us to carry out a DBS check

Benefits

• Paid Weekly
• manage your own diary so you can schedule jobs
• set hours each week

If you have the skills mentioned above and are available to start ASAP am keen to speak to you to discuss the role in more detail. Please give me a call on 01772208967 or email me at john.neary@servicecare.org.uk

Proud member of the Disability Confident employer scheme

** Sales Support & Customer Service Administrator **

IMMEDIATE START & INTERVIEWS

£28k- £32k

Guildford, Surrey

Office based role

Free onsite parking

You will be working for a premium brand in Guildford, providing excellent administrative support to accounts, consumers and account executives with an emphasis to establish and maintain account relationships with customers and the Sales Team.

Duties will include:

• Provide outstanding customer service to all internal and external customers
• Answer to e-mail enquiries from customers within 24 hours
• Order entry in timely and accurate manner
• Review, process and set up all new accounts in SAP
• Ensure all paperwork and information is correct and complete
• Maintain customer master data
• Provide support to customers regarding status of shipments, credits/returns/repairs
• Provide advice and product support to customers
• Secure daily and monthly reporting according to set standards

Requirements:

• Experience of working in a similar customer support and administration role
• Strong written and verbal communicator
• Ability to prioritise work
• Proficient is using MS Office
• Ability to communicate in a variety of business settings

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Multi-Site Customer Experience Manager

Nuffield Health Sunbury Fitness & Wellbeing Centre| Management Team | Permanent | Full time

up to £42,000.00 per annum

40 hours per week

Nuffield Health, the UK's largest healthcare charity and for over 60 years, we've been working to make the UK fitter, healthier, happier and stronger. We do this through our family of 31 award- winning hospitals, 112 fitness and wellbeing clubs, healthcare clinics and over 200 workplace wellbeing services. As a charity, we don't answer to shareholders. We invest all our income back into our services, and into pioneering improvements in care so more people can benefit.

Nuffield Health have an exciting opportunity for a Multi-Site Customer Experience Manager to contribute to our purpose to build a healthier nation by defining our customer experience strategy, through ensuring a deep understanding of our current and prospective customers and ensuring that we put the customer at the heart of all our decision making.

As our Multi-Site Customer Experience Manager, you will:

• Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey.

• Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.

• Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service.

• Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys.

• Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability.

• Deputise for the General Manager.

• Relevant HR, Payroll and membership administration, ensuring compliance to all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective.

• Manage multi site overseeing 120+ staff

• Support all community activity

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With a cycle to work scheme, gym membership, private healthcare and more - at Nuffield Health, we'll take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme

At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:

• Putting people first and building relationships with intention

• Seeking out and embracing new ideas

• Believing that how we do things is as important as what we do

CWB is a bank built for business owners

Our core focus is to become the best full-service bank for business owners in Canada. How do we do this? By delivering a proactive client experience through highly personalized service, specialized expertise, and customized solutions. And we do all this with an unrivalled sense of urgency that our clients love about us.

The opportunity

Our employees are more than just numbers – we are proud of the welcoming and open culture that invests in our people. Manager, Banking Customer Service lead our Banking Customer Service Officers, specifically in transactional operations and sales driving for the enhancement of current and potential client relationships.  Lead the team to help clients with their day-to-day banking needs while become the source of information for where clients’ money is going and what it is doing. 
 

Day-to-day activities

Client Centric: Deliver outstanding client experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB’s brand promise. Provide full-service solutions for clients with the view to be every client’s primary financial partner.

Sales coaching. Enhancing and shaping your leadership side through demonstrating and coaching the team to proactively identifying client needs while driving sales and uncovering opportunities to be crucial to client’s financial success by probing, product matching, problem solving and relationship building. This means also working closely all CWB lines of business: commercial, cash management, wealth, etc.

Mentoring formal and informal coaching to help develop skills and confidence that enhances client relationships and grows the personal banking portfolios in a way that promotes enthusiasm.

Process optimization. Using customer insights to assist with the driving of implementations and maintenance of programs and procedures that ensure background administration, policy and regulatory requirements are running effectively and efficiently. 

Reporting. Applying your financial expertise and testing your accuracy while preparing and monitoring weekly, monthly, and quarterly reports that help communicate the progress, goals and strategic objectives of the branch. 

Capabilities that will take you further

Relationship building. You are all about people. Be it your clients or your colleagues – you like communicating and connecting with others to provide solutions and build real, lasting relationships.

Sales forward. You’re able to see the bigger picture.  Your client focus allows you to anticipate client’s need to go beyond expectations and drive sales and opportunities to genuinely help others while growing business.

Driven. You’re a self-starter, independent and accountable. You are ambitious, eager to learn and have a real interest in finances and how people spend and use their money. 

Agile & responsive. You are energized when faced with ambiguity and can adjust your approach – with people and problems – to respond efficiently and effectively in changing conditions. This means juggling the many tasks, demands and competing priorities that arise in a day with a practiced ease and level head.

Technically proficient. You’re computer savvy – MS Office Suite, as well as exposure to a lending or banking system.

Foundational knowledge and experience to grow from

You’ve spent about four years in a banking environment and have honed your passion for mentoring a sales driven team.  You’ve had exposure to what it takes to manage day-to-day cash operations in a branch and have some post-secondary education or equivalent experience and an understanding of debt and investment products.

Why work with us?

Your success is our obsession! And our award-winning culture & benefits back it up.

Proudly recognized by Great Places to Work in 2023 as one of Canada’s top 50 Best Workplaces & recipient of Waterston Human Capital’s Most Admired Corporate Culture 2023.
 

Wellness matters. We offer an award-winning benefits package that includes:

• Hybrid work environments

• Everyday flexibility

• Generous company-funded health coverage

• Health care spending account

• A flexible wellness program

• generous time-away options to unplug, rest & recover
   

Career development. We commit to our employees’ development and help them reach their professional goals with:

• Organization wide coaching services

• Mentorship

• Education support & training programs
   

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

#LI-KM
#IND-KM

As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.

Closing Date:

* Position closes at 12:01am on the close date identified below.

Your New Company
You will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector. This is an amazing opportunity to join a company which continuously invests in its people, products, customers, and technology.
Your New Role
You will be joining a highly professional, friendly, and talented team who work to common goals and share success. Your duties will be to support customers with a first-class customer service journey, including - providing administrative support for logistical activities, support other Customer Care Centre teams as required to ensure service delivery is planned and carried out in accordance with service level agreements, Tasks relating to 3rd party logistics & warehousing, including the booking of dispatches and returns, and inventory maintenance, the raising and maintenance of purchase orders for services supplied by 3rd parties and for any other orders concerning the logistics operation, asset creation and other administrative tasks performed in the maintenance of the logistics coordination system, administration of invoices for payment relating to logistics operations, administration of instrument movements and returned instruments stock including its disposal or return to manufacturing for refurbishment.
Required Experience.

• Experience of using a CRM or ordering system
• Experience of working in a sales /order processing / customer service environment, where you have been previously responsible for the accurate processing of logistical orders.
• Proven experience of handling telephone-based customer queries and managing logistical requirements.
• Experience of working under pressure and with deadlines
• Experience of teamwork and being able to work collaboratively with others.
• Articulate, polite and conscientious phone manner.
• Able to learn complex software systems effectively and efficiently.

Salary:
£28K + 5% company bonus +excellent benefits, Customer Logistics Coordinator, Camberley, Full Time 18-month FTC,
Core hours are 8am-4pm & 10am-6pm (rotating), and there is a hybrid office/home split. This is a 7-day contract, so there may need to be flexibility for 8am-8pm hours Mon-Sunday, as there may be occasional business cover requirements. Working extended hours are eligible for overtime/enhanced pay.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
You will be joining an organisation who lead their market sector and are an outstanding employer.


Your new role
You will be joining a professional, well-established, and friendly customer services team who work to common goals and objectives. Your duties will be varied, and no two days will be the same. Duties will include; managing inbound customer communications via phone, email and live chat. Process customer orders via an internal CM system, ensuring accurate collection of data. Support with product order queries and pricing information. Liaise with supply chain teams on order availability and delivery timeframes. Producing customer order reports and tracking orders to ensure fulfilment. The successful candidate will work in close partnership with multi-level internal stakeholders to ensure customers are receiving a first-class customer service journey.
What you'll need to succeed
An organised approach with excellent time management skills, to have worked in a similar customer service role previously, preferably for a manufacturing / engineering organisation, a high level of experience using CRM system and being able to learn new systems efficiently. Excellent communication skills, with the ability to use own initiative, but also know when to escalate issues with the senior management team. A very good level of English spelling and grammar. Worked towards tight deadlines, accuracy and attention to detail
What you'll get in return
Customer Service Administrator, Permanent, Full time, Mon to Fri, Hybrid, £26K Plus excellent benefits.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you an Occupational Therapist seeking a new challenge? Do you have previous experience supporting both Groups and Individuals?

Service Care Solutions are working with Surrey & Borders NHS Foundation Trust to recruit a Band 6 Occupational Therapist to support an Acute Therapy Service in the Surrey area. The successful candidate will provide support to patients with a range of Mental and Physical Health conditions in line with the occupational therapy pathways.

The contract duration is for 3 months with the likelihood of extension. This is a full-time placement, although part-time hours can be considered. Hours are Monday to Friday, 9-5 however these hours are flexible.

Shifts: Monday to Friday, 09:00-17:00

Location: Guilford, Surrey

Pay: £26.00 p/h LTD

Bonus: £250 Sign-Up Bonus

Job Purpose - Band 6 Occupational Therapist

The post holder will work as part of a multi-disciplinary team, carrying a defined clinical caseload for individuals. The successful candidate will provide Occupational Therapy for Older Adults with mental health conditions.

Key Responsibilities

• To provide a high-quality service by a dedicated team for patients referred to the Acute Therapy Service
• Postholder will provide high quality and evidence based occupational therapy assessment and interventions, both group and individual, to people who access services and their carers/supporters/family members, in line with the occupational therapy pathways.

Requirements

• Occupational Therapy qualification
• HCPC Registration
• UK Driving License and Access to Own Method of Transport

Benefits

• Four weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Exceptional referral bonuses
• Specialists mental health consultants offering single point of contact
• Frequent notifications for upcoming opportunities via text and email
• Ltd & PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
• FREE DBS disclosures provided via fast track online services
• FREE Occupational Health Check and Immunisations

Are you happy with your current agency? At SCS, we believe in rewarding your loyalty and hard-work!

• £150 Agency Switch Bonus - If you're unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.

• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of 150 hours in your new placement.

• £250 Referral Bonus - Simply refer your friend. If they get the role, we'll give you £250. That's £1000 if you refer 4 friends - easy money whilst helping out your friends and family!

Proud member of the Disability Confident employer scheme

Service Desk Analyst

Location: Camberley office, Riverside Way, Surrey (Office based)

Working pattern: 4 days on / 4 days off (11hr shift, 24/7 rota)

Job type: Full time, Permanent

Ref: (00)86

Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to be a part of our growing IT Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of our support services.

This is a shift-based role, where the Service Desk Analyst will be on a 24/7 rotating shift pattern of 4 days on, 4 days off. A competitive salary based on unsociable hours and overtime options are on offer.

Our Technology Teams at Telent are committed and enterprising. You have to be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.

Service Desk Analyst - What you'll do:

• Acting as the 1st point of contract for new incidents, requests, and queries raised by Telent customers over a wide range of platforms via the telephone, email, B2B and customer portals
• Responsible for ensuring that excellent customer service is provided consistently
• Following up actions in a timely manner
• Providing regular customer updates and meeting promises made
• Be available to work a 4 on / 4 off shift pattern (24/7 rotating shift pattern)
• Attend training sessions
• Ordering of spare parts via an internal logistics application process
• Booking Field Engineers / field engineering resources to customer sites
• Maintaining the rapport with customers by displaying a detailed understanding of their support requirements and maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution
• Liaise pro-actively with suppliers/partner vendors and escalate where necessary to ensure timely call resolution in order to achieve customer specific SLA's
• Understand and proactively operate the "Escalations Procedure"
• Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Centre Manager/Incident Manager
• Schedule / Dispatch an appropriate Telent Engineers to resolve any issues or failures that our customer has, taking into account the SLAs and skill sets of the engineers

Service Desk Analyst - Who you are:

The Service Desk Analyst (Customer Service Desk Agent) will have a natural passion for "Customer Service" and handling customer related calls / queries / problems / issues / requests - this role is a customer support focused role, that requires you to act as the first point of call for any failures, issues, faults or IT related incidents that are called in. A background in "retail" or "customer service" will be of great value for this role, although, at-the-desk training will also be provided to enhance your skills set. If you have the desire to kick-start a new career, this could be the right role for you.

Service Desk Analyst - Key requirements:

• Retail or Customer Service experience in a demanding environment is ideal (service desk, helpdesk, retail, public sector)
• Computer literate and a confident user Microsoft Word, Microsoft Tools, Microsoft Outlook, Microsoft Excel
• Telephone based customer service / customer assistance experience
• Successful experience of working in a team
• ITIL Aware (Desirable)
• Telephone based customer service / customer assistance experience is a huge advantage

Telent - What we offer:

A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• Competitive starting salary + uncapped overtime options
• 24 days holiday / shift leave allowance, plus the option to buy or sell five days each year
• Company matched pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme
• Career progression opportunities within the business - sidewards and upwards!

About Telent:

Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.

Brilliance brought together.

We are guided by our values and behaviours:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focussed