Total 11 Manager customer service job vacancies in cardiff cf15 7qq

Working Hours: 40 hours per week, may include some evenings and weekends.
Interview date: To be confirmed
We are looking for a kind, creative and motivated individual to lead our new Young Peoples Services in Cardiff.
Within out contract we have…

Northlands – 29 bed young persons Life House
Ty Diogel – 8 bed young persons supported accommodation
Column Road – 6 bed Life House for unaccompanied asylum seekers
Young Peoples Floating Support – Floating Support for 12-18 young people

We work aim to work in a psychologically informed and trauma informed framework, supporting up to 106 young people experiencing homelessness, at any one time. We aim to deliver a ‘zero evictions’ approach offering empathy, compassion and understanding. We help young people to gain confidence, life skills and positively move onto independent living.
Key Responsibilities:

To lead a team supporting young people living across multiple sites in Cardiff
To oversee an engaging programme of meaningful activities to provide structure and purpose for young people
To enhance key local partnerships and deliver quality progress reporting to our Young Peoples Contract Manager and other internal stakeholders.

The successful candidate(s) will be able to:

Provide management, leadership and inspiration to our team, playing a lead role in recruitment and development of staff.
Demonstrate a thorough understanding of compliance and young people’s safeguarding with additional knowledge of homelessness legislation.
Exercise the principles of good financial stewardship
Hold the ability to work in sympathy with the spiritual principles of The Salvation Army

In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, satisfactory enhanced with the barred list adult and child workforce DBS Disclosure and proof of right to work in the UK
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident scheme Leader, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Customer Relations Manager

£40,000 + uncapped commission

Care Home Based

Full time

We have an exciting new role for a Customer Relations Manager based at Llys Herbert care home in Cardiff. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Llys Herbert through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.



Key Responsibilities:


Achieve targets for resident occupancy and average weekly fee.
Promote the care home and drive enquiries through events, sponsorships, and PR.
Communicate accurate information to prospective clients about our facilities, services, and prices.
Monitor competitor landscape and identify market opportunities.
Collaborate with the Home Manager and Head of Departments.
Complete all required reports accurately and on time.
Available for evening and weekend meetings and events as required.




What We're Looking For:


Consultative sales approach
Self-motivated, flexible, and enthusiastic.
Collaborative, sharing ideas and information.
Highly organised, managing multiple priorities.
Customer service oriented.




Why Join Care UK?


Dynamic, growing organisation dedicated to outstanding care.
Supportive, inclusive team environment.
Competitive salary and commission structure alongside a comprehensive benefits package.
Make a meaningful impact on residents’ lives.




We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!

About Us:

Care UK is an award-winning private care company with over 150 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Detail the duties, responsibilities and key relationships of the job. In addition, a job description can also be attached from the Documents tab. Please do not enter the person specification criteria here, these should be entered on the Role Requirements tab.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Information about the Team – This role is within the Strategic Support, Policy and Change Team in HMPPS Wales. This team is part of the Strategic Support Assurance and Administration Directorate. The team has a broad remit that includes change management, business planning, Welsh policy, risk management and leading on the estates strategy.

Additional Information - This is an exciting project management role working at the frontline of change delivery across HMPPS in Wales (both Probation and Prison) . The postholder will support the Senior Project Manager to manage and deliver change across Wales.

Overview of the job

The Band 7 Project Manager has the authority to run a small project or initiative on a day-to-day basis on behalf of the project board / SRO. They are responsible for ensuring that the project produces the required products within the specified tolerances of time, cost, quality, scope, risk and benefits. For larger projects, they will manage particular aspects of the work / workstreams and report to the Band 8 or 9 Project / Programme Manager.

This could be considered a developmental role for staff who aspire to manage larger projects in their own right at Band 8 or 9 and support will be offered to ensure progression to higher levels.

Summary

The Project Manager will require professional expertise in the effective use of project methodologies and techniques in managing a variety of projects and the day to day delivery of the project team.

The job holder will be responsible for managing the project to support a result capable of achieving the benefits defined in the Business Case.

Proud member of the Disability Confident employer scheme

We are a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

You will be part of engaged and motivated teams delivering high quality strategic/tactical management information and analysis, which will support our stakeholders and allow them to make informed business decisions.

This is an exciting role in the Income Accounting Team function within Core Finance, where the successful candidate will work closely with key stakeholders such as funding partners, executive leads and internal finance teams, to support the agency's financial position by ensuring we are adhering to mandatory requirements and carrying out financial health assessments.

Responsibilities

The successful candidates will be responsible for:

• Supporting the Agency’s Accounting Officer by assessing proposals and providing professional advice.
• Scenario planning and modelling for relevant income streams.
• Leading on associated audit items and assist on clearance of management letter points or GIAA recommendations.
• Assisting with accounting assumptions, financial judgements and any associated financial disclosures for relevant income streams.
• Supporting project and finance business partners to undertake financial health assessments around income.
• Assisting and provide assurance that mandatory requirements (such as HMT guidance and Cabinet Office controls) are adhered to.
• Working with and supporting internal and external stakeholders such as funding partners, executive leads and internal finance teams.

HEAD OF CUSTOMER SERVICE
CARDIFF AREA
£60,000-70,000 + BONUS + BENEFITS

Our client, a market leader in their field, are looking for a Head of Customer Service to join their fast-paced and rapidly growing team. As a Head of Customer Service , you will lead the customer support function globally.

Your usual hours will be from 9am to 5:30pm however there will be a requirement to support global teams out of hours as well as some travel.

BENEFITS
This role offers 25 days holiday, plus an extra day for your birthday! Additional benefits include private medical and multiple training opportunities to develop and grow within the company. There are employee discounts, free on-site parking, a cycle to work scheme, a company pension and casual dress for comfort. It’s a fantastic working environment in a new office.


RESPONSIBILITIES
As a Head of Customer Service , you will be:
· Responsible for performance and maintenance of the customer service activities
· Responsible for delivering SLA and quality targets through an omnichannel approach.
· Running teams in all Geographical locations.
· Leading continuous improvement initiatives with the goal of improving both customer and employee experience
· Act as the voice of the customer, helping shape business decisions and processes to services and reduce costs.
· Driving customer feedback to collect demonstrable data to help the business make key decisions on products and services
· Utilising current technology to improve customer and employee experience, as well as seek out new technology to support improvement
· Coordinating with various other departments to facilitate problem resolution, and promote customer satisfaction.
· Supporting and managing third party suppliers globally to deliver exceptional service


WHAT YOU NEED
To be considered for the role of Head of Customer Service , you will need:
· Strong leadership skills with experience in managing fast paced support / call centre environments
· A keen eye for improving processes to make the customer and employee experience better
· High energy and resiliency to solve daily challenges as well as plan for the future
· Experience of continuous improvement activities and a key focus on the development of teams.
· Excellent communication skills

NEXT STEPS
If you are you an enthusiastic and hardworking individual, and are interested in becoming a Head of Customer Service , then apply with you CV today! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Why wait? Don’t miss out. Apply today!

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

FOR A FULL PERSON SPECIFICATION AND A JOB DESCRIPTION, PLEASE ACCESS THE FOLLOWING:http://adferiadrecovery.peoplehr.net/Pages/JobBoard/Opening.aspx?v=93e23d82-8f2d-4bf9-a75b-9f79c5fc2877

Adferiad Recovery delivers a new, flexible, and co-ordinated response to the exceptional circumstances faced by people with co-occurring mental health and substance misuse conditions and related issues. We harness the talents and experience of our founding and long-established leading Welsh Charities CAIS, Hafal, and WCADA in their fields, enabling our projects to meet the needs of our most vulnerable with a single, unified, and comprehensive approach.

Hours: 37.5 hours per week (Monday - Friday 9am - 5pm, the hours are subject to prison regime and needs of service)

Salary: £26,923.79 per annum

Based at: HMP Cardiff

Job Purpose:

Leading and supporting the Substance Misuse Team at HMP Cardiff to deliver quality substance misuse services in accordance with service specifications and contract requirements. Provide support and guidance to caseworkers involved in assessment and care planning to identify and deliver the appropriate support and interventions to reduce risk of harm and support offender rehabilitation. Monitor caseworkers’ performance to ensure that accurate and comprehensive records/data collection is maintained. Take a lead on the ongoing delivery and improvement of the recovery programme and contribute towards integrated treatment pathways and the identification of gaps in the system. Ensure that caseworkers are competent practitioners, able to provide accurate advice and information regarding substance use and associated lifestyle behaviours that reduces the risk of overdose, reduces the spread of Blood Borne Viruses, promotes healthy living, and minimises the potential risks and impact of drug related crime and disorder on the wider community.

The Dyfodol Service is an integrated partnership provision for South Wales and for the public sector prisons of HMP Cardiff, HMP Swansea, HMP Usk/Prescoed and including HMP Parc. The aim of the service is to address the causes of drug and/or alcohol related offending and risk of harm to individuals, families, peers and their communities through assessment, engagement and diverting individual offenders out of crime and into appropriate levels of interventions, support the reduction of drug and alcohol related misuse and reduce levels of offending, demonstrating evidence based best practice in all the Services. The Service will include developing and sustaining close working relationships with a number of organisations to align to and support the work of the three Area Planning Boards (Western Bay, Cardiff the Vale and Cwm Taf). It will also provide support for adult offenders and prisoners who have a drug and/or alcohol dependency who reside within the 7 unitary local authority areas of South Wales (Swansea, Neath Port Talbot, Bridgend, Cardiff, Vale of Glamorgan, Rhondda Cynon Taf and Merthyr Tydfil).

Due to the nature of this post, the successful applicant will be subject to police checks and prison security clearance, in addition to enhanced Disclosure and Barring System checks, which must be maintained throughout employment in HM Prison Service.

If you are a motivated individual with excellent leadership skills and a passion for providing exceptional service, we want to hear from you! Join our team as a Service Manager at HMP Cardiff and take your career to the next level.