Total 69 Senior Executive customer service job vacancies in Bethnal Green, London, E2 0AH

Our Public Sector Client based in North West London is looking for a Senior Service Charge Officer on an ongoing temporary basis.
Role Purpose:

• Ensure accurate calculation of annual estimated service charges for leaseholders and tenants.
• Timely production of demand notices and annual reconciliation of final statements in accordance with statutory requirements.

Key Responsibilities:

• Recruit, manage, and motivate the team, including performance reviews and identifying training needs.
• Agree on an annual service improvement plan and set objectives and performance targets.
• Collaborate with colleagues to deliver consistent service and maximise service charge income collection.
• Support the preparation of service charge accounts and provide commentary on major variances.
• Ensure all transactions are reviewed and journals actioned appropriately.
• Support the annual service charge budget setting process.
• Act on audit recommendations and build constructive relationships with auditors.
• Provide regular performance reports to internal and external clients.
• Stay updated on legislative changes and best practices, providing written reports on their impact.

Standard Responsibilities:

• Comply with the organisation's values, policies, and regulatory frameworks, including Code of Conduct, Health & Safety, Data Protection, and Equality and Diversity.

Person Specification:

• Qualified by experience or part-qualified accountant with a clear understanding of accounting.
• Knowledge of legislative background and best practices in service charges.
• Strong communication skills and experience with financial accounting systems (e.g., SUN, Vision, Northgate).
• Experience of managing staff and dealing with auditors.
• Advanced IT skills, including Excel and Word.

What you'll get in return
Flexible working options available, only 2 days in the office.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This company is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making top-notch data-driven investment decisions. With their cloud-based SAAS platform, they bring together street-level data insights, lightning-fast financial modelling, and machine learning for dynamic learning from historical datasets.

As a Customer Success Associate, you'll become the hero our clients never knew they needed! You'll forge unbreakable bonds with our core customers, ensuring they experience service and support worthy of a standing ovation. If you have a passion for innovative technology and dream of making an economic impact, then this is your time to shine!

Here's what you'll be doing:

- Engaging in thrilling face-to-face encounters with clients, providing seamless onboarding and ongoing support
- Adopting a lean and agile mindset, working in tandem with our customers to triumph over problems and deliver unparalleled value
- Harnessing your charismatic, intelligent, and professional demeanour to connect with clients on a personal level

Here are the skills you'll need:

- A history of heroic feats in a customer-facing role, with superb communication and interpersonal abilities
- The power to build and maintain mighty relationships with our clients, understanding and articulating their needs like a true telepath
- A 2:1 degree (or equivalent superpower) to back up your astounding intellect

Here are the benefits of this job:

- A collaborative, friendly, and supportive team where you'll be coached and mentored by experienced technologists, product, and commercial experts
- A chance to truly make a difference in the lives of our clients and the real estate sector as a whole
- The thrilling adventure of working with a world-class team, knowing you're making a real impact
- Central London office with all the great amenities
- Salary: £25,000-£30,000 (depending on your superpowers) + fantastic bonus scheme

If you're ready to embark on this exhilarating Customer Success journey and join forces with an elite team of tech gurus, apply today and let the adventure begin!

Senior Payroll Officer
Location: London
Contract: Temporary (3-month initial)
Rate: £20-25 per hour (37hr week)
Start Date: ASAP
*Hybrid Working*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a Local Authority in London for a Senior Payroll Officer to join the team on a temporary basis. The Senior Payroll Officer will assist and lead in some instances in end to end processes of the Council's payroll operations, ensuring that each stage of the payroll process is carried out efficiently, whilst complying with statutory regulations and council's policy.

Main Responsibilities

• Support the Payroll compliance officer in running the payroll - ensuring the delivery of a high quality, responsive and efficient payroll service.
• Reconcile all payroll payments to the general ledger and suggest adjustments to control accounts as appropriate - calculate and verify all statutory payment calculations and identify system anomalies in calculations and reporting where necessary.
• To support and test upgrades, system developments and statutory changes including user acceptance testing and ensuring user training requirements are met.
• To ensure system background data and system set up is maintained in line with the Council's requirements and to provide consultation to key stake holders on all payroll systems.
• To undertake quality assurance checks and identify service issues arising from analysis of the causes of self service payroll entry errors, complaints and working practices and develop proposals and plans for addressing and improving these.

Candidate Criteria

• Substantial experience in using complex computerised payroll systems in a large organisation
• Experienced in Local Government payroll at a similar level position
• Experience and knowledge of pensions administration in Local Government
• Great communication skills and ability to work professionally and adapt to any team fit.

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Bromley Council are recruiting for a Permanent Senior Practitioner to join their Court Team (within Safeguarding & Care Planning)

+ £2,000 Golden Hello, £2,000 Annual Retention Allowance and lease car.

Hours: Full Time (36 hours)

Contract Type: Permanent

Bromley Council are seeking highly talented and ambitious registered Senior Practitioners to join them on their journey to excellence.

About the Role:

The Safeguarding and Care Planning Service works in partnership with other agencies such as Police, Health and Education, and aims to ensure children grow up with the best life chances and receive safe and consistent care.

Our values and behaviours have a key part to play in how staff carry out the work of the Council and how we engage and build working relationships with key partner agencies.

This framework outlines the desired behaviours that align with our established values, to help create a workforce that are able to deliver services that are seen as 'excellent' in the eyes of local people.

The Court Team is a specialist team within the Safeguarding Service. The focus of the work is with children at significant risk of harm where intervention of the court is necessary to protect them. Many of these children become looked after by the Local Authority in the interim and subsequently may not be able to return to their parents. They may be permanently cared for elsewhere by living with either extended family, long term foster care or adoption under a Court Order.

The Court Team consists of a Team Manager and 6 Senior Practitioners.

This team works in partnership with the Bromley Children's Legal Team to ensure that children's cases that are presented to court are well prepared and timely.

The position requires recent court experience and the ideal candidate would be keen to join a team that specialises in court work within a safeguarding team.

The successful candidate must:

• Be very well organised, have the ability to communicate effectively and articulate evidence in care proceedings.
• Write reports to a high standard, that are concise, evidence based for court and adoption panel (i.e Child Permanency and Adoption Placement Reports)
• Meet court timelines for submission of statements, care plans, and to effectively parallel plan for children considering all relevant options to secure permanent care at the earliest opportunity for the child.
• Undertake assessments (i.e parenting and together and apart assessments), plan appropriate intervention and work creatively with children and families who are in court proceedings
• Have a good understanding of safeguarding thresholds and ability to assess and analysis risks, including good knowledge of child development and attachment theories and permanency needs of children of all ages

Benefits working for the London Borough of Bromley:

• Golden Hello & Annual Retention Allowance
• Merited pay scheme
• 30 days Annual Leave
• The opportunity to participate in the Local Government Pension Scheme
• Excellent training and career development pathway
• Free Car Parking at Bromley Civic Centre
• The ability to claim mileage for business trips in line with HMRC guidance
• Relocation Allowance (up to £8,000) for successful candidates relocating from overseas or the outer southeast area

If you would like to apply for this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Senior Multiple Needs Independent Domestic Violence Advocate

Location: Ealing
Contract: 3 Months minimum
Pay: £18-£22 p/h DoE

About the Role:
We are seeking a dedicated Senior Multiple Needs Independent Domestic Violence Advocate (IDVA) to join our dynamic team at the Ealing Women's Wellness Zone. This role offers an exciting opportunity to deliver holistic, wrap-around support for women with complex needs, including those affected by domestic abuse, substance misuse, mental health challenges, trafficking, and other vulnerabilities. As part of a pioneering service that supports women to rebuild their lives and achieve sustainable recovery, the Senior Multiple Needs IDVA will work in collaboration with CGL colleagues and partner agencies to offer proactive crisis intervention and advocacy.

This post is open to female applicants only, in line with Schedule 9, Paragraph 1 of the Equality Act 2010.

Key Responsibilities:

• Provide tailored crisis intervention, safety planning, and ongoing support to women experiencing domestic abuse and multiple disadvantages.
• Conduct comprehensive assessments of risk and need, developing both short-term and long-term plans to support recovery and reduce harm.
• Advocate for women's rights across multiple agencies, ensuring access to housing, welfare, legal protections, and healthcare.
• Collaborate with CGL staff at the Ealing Women's Wellness Zone and wider partner organizations, maintaining referral routes and enhancing access to support.
• Participate in multi-agency forums, including safeguarding and Multi-Agency Risk Assessment Conferences (MARACs), to ensure a coordinated response.
• Provide training and consultations to upskill professionals, raising awareness of domestic violence and improving outcomes for survivors.
• Monitor and evaluate the service, maintaining accurate case records and contributing to internal and external reporting.
• Uphold core values, including a commitment to equality, diversity, and safeguarding practices.

What We Offer:

• A collaborative, multi-disciplinary team environment where your work makes a real difference in the lives of women and families.
• Opportunities for professional development, training, and supervision tailored to your role.
• The chance to work at the forefront of innovative, trauma-informed services that empower women to live free from violence and abuse.

Person Specification:
Essential Knowledge and Qualifications:

• A relevant qualification (e.g., domestic violence, criminal justice, social work, or a related field).
• Strong understanding of domestic violence and its impact on women, families, and communities.
• Comprehensive knowledge of safeguarding practice and legislation.
• In-depth understanding of substance misuse, mental health, and other intersecting issues faced by vulnerable women.

Essential Experience:

• At least two years of experience supporting women experiencing domestic violence and related issues, including forced marriage or honor-based violence.
• Experience in conducting risk assessments and safety planning for individuals with complex needs.
• Proven ability to work in a co-located setting and collaborate with multiple agencies.

To Apply: Please submit your CV or contact oliver.jefferson@servicecare.org.uk or call on 01772 208962

Senior Specialist Housing Advocate

Job Summary

We are seeking an experienced Senior Specialist Housing Advocate to join our dynamic team, working closely with women who have survived domestic abuse and are in urgent need of housing solutions. You will play a critical role in delivering advocacy, support, and interventions that prioritise survivors' safety, autonomy, and housing needs.

The successful candidate will work across the boroughs of Hammersmith and Fulham, Westminster, and Kensington and Chelsea, providing proactive outreach to women with complex needs, including those who are homeless or facing mental health challenges. Your role will involve working closely with key partners such as local authorities, homelessness teams, and housing associations, using your expertise to ensure survivors can access safe and appropriate accommodation.

As a Senior Specialist, you will lead service delivery, support the Service Manager, and supervise a Housing Advocate. You will manage a caseload, support front-line work, and ensure that all processes are compliant with best practices in housing and domestic abuse sectors.

Key Responsibilities

• Survivor Engagement: Conduct proactive outreach and assessments, ensuring survivors engage with the service and have access to safety plans and housing options.
• Comprehensive Casework: Deliver high-quality crisis intervention, advocacy, and support, addressing housing, legal rights, welfare, and other urgent needs for women and children affected by domestic abuse.
• Risk & Safety Planning: Manage risks through safety plans and support survivors in navigating housing and other related systems.
• Team Leadership: Line manage and support the Housing Advocate, promoting professional growth and ensuring a high level of service.
• Partnership Working: Foster relationships with key stakeholders, including local authorities and housing associations, to improve outcomes for survivors.
• Data & Reporting: Ensure accurate case recording and contribute to internal and external reports. Monitor service delivery and quality, ensuring best practice.
• Operational Support: Assist the Service Manager in reviewing procedures, deputise when needed, and ensure that staffing and resources align with service needs.

Knowledge & Qualifications

• Relevant qualification/training in areas such as domestic abuse, social work, or housing (Desirable).
• Excellent understanding of domestic abuse, housing needs, and the impact on women and children (Essential).
• Knowledge of housing options for survivors of domestic abuse, including homelessness and social/private housing sectors (Essential).
• Understanding of safeguarding practices and relevant legislation (Desirable).

Experience

• Proven experience working with women affected by domestic abuse and supporting their housing needs (Essential).
• Strong background in project management, partnership working, and stakeholder engagement (Essential).
• Experience with risk assessments, safety planning, and managing complex caseloads (Essential).
• Experience of crisis management and delivering support to women with multiple/complex needs (Essential).

How to apply:
To apply, Submit your CV or contact oliver.jefferson@servicecare.org.uk or contact 01772 208962

Senior Family Support Worker

Location: Bromley & Greenwich (Based in Bromley)
Contract: Permanent
Hours: 35 hours per week
Salary: £36,648 per annum

Are you passionate about making a difference in the lives of families and children? Join our Client's team at a children's charity and help us provide vital support to families in Bromley and Greenwich!

Key Responsibilities:

• Promote and manage our programs, ensuring effective internal and external referral processes, including needs assessment and safeguarding concerns.
• Manage a caseload of 4 families, delivering targeted interventions that focus on whole-family support.
• Lead the CapeAbility In Schools program for 60 children annually, fostering resilience and self-esteem in Key Stage 2 students through engaging group activities.
• Facilitate group work programs for parents, including Strengthening Families Strengthening Communities and Child Overcoming Domestic Abuse, empowering families through education and support.
• Safeguard the welfare of children, young people, and vulnerable adults, taking appropriate actions when necessary.
• Provide practical and emotional support to families, offering advocacy and guiding them to specialist and universal services as needed.

Requirements

• Experience of working independently
• Experience of safeguarding and the escalation processes
• Recognised qualification in childcare, social work, social care, counselling, youth work or education
• Experience of working with children and families
• Experience of child engagement, child's voice work and ensuring they remain at the centre of interventions

Why Join?

• Competitive salary linked to the NJC scales
• 32 days annual leave
• Pension contribution
• Employee Assistance Programme
• Training and continual professional development
• individual and group learning opportunities

If you're ready to take on a rewarding role that makes a difference, we want to hear from you!
Apply Now!
Send your CV and cover letter to jemma.molloy@servicecare.org.uk

Service Care Legal are recruiting on behalf of a London Borough Council who are seeking Senior Property and Regeneration Lawyers to join their team on a contract basis. Please find below further details with regards to this position.

ROLE: Senior Property Lawyer
LOCATION: North London
CONTRACT: 3 months ongoing
RATE: £50.00 to £55.00 per hour

Please note that this would require 1 day per week office attendance.

The Role of the Senior Property Lawyer

• To progress a full caseload of complex matters through to completion
• Matters will include commercial, some residential and some Right to Buy transactions
• To undertake some CPO and regeneration worked if required to do so

The Person

• A qualified Solicitor, Legal Executive or Barrister with a minimum of 2 years' PQE
• Experience in dealing with Commercial Property matters within a local authority would be essential
• Experience in Regeneration work would be advantageous

The Benefits

• Flexible working arrangements
• Weekly payroll options

If this Senior Property role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969 , or email lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £250 each.

Senior Early Help Practitioner

Duration: Initially 3 months
Hours: 36 hours a week
Rate: £32 umbrella an hour (£25 PAYE and hour)

Southwark Council are looking for a Senior Early Help Practitioner to join their team with the requirement to work in the borough five days per week

As a Senior Early Help Practitioner, you will:

• Be expected to organize your work independently working to agreed standards to ensure that families and children receive an excellent service
• Provide information, advice, guidance, access to multi agency family help and support services as an internal partner
• Work with families who may come to the attention of children's social care where a statutory social work response may be less effective or is assessed to be disproportionate to reduce the risk of significant harm
• Progress contacts in collaboration with MASH social workers, offering immediate help visits and making recommendations where families need an early help assessment
• Facilitate helping conversations that involve families in accessing the most appropriate support services
• Provide short term family support plans with families in crisis situations

Requirements

• Recognised and relevant academic and/or professional qualification at level 5/degree level or higher in direct work with families or have significant experience in complex whole family work
• Knowledge of guidance and best practice in work with 0-19 year olds and their families
• Experience of complex whole family direct work with children and their families within an early help context
• Experience within a similar role

A Vacancy at South London and Maudsley NHS Foundation Trust.


This is an exciting opportunity for a skilled practitioner with an interest and/or experience in the criminal justice system to be an integral part of both a court liaison and diversion team and a police custody suite assessment team. You will be working with both adults and young people, within what is a very interesting and rewarding area of care that is continuing to develop further.

As a front-line service, each day can be different in what can be a busy and unpredictable environment.

We are looking for a skilled and confident individual who has experience of complex assessments (including assessment of risk), decision making and who is adept at building relationships with service users and professional partners.

The successful applicant will work across the service in order to help identify individuals who present with vulnerabilities that may include mental health issues, neurodevelopmental disorders, substance misuse and who may present with a degree of risk.

The service ethos is to proactively intervene at the earliest possible opportunity in the Criminal Justice system pathway, so that those in need of support receive appropriate care and treatment in a timely fashion.

As a Liaison and Diversion Practitioner, some of the responsibilities you can expect will include:
• Proactive screening of cases in police custody or at court.
• On-the-day triaging and assessment - including full mental state examinations, risk assessment and gathering of background history for individuals presenting with a wide variety of established or suspected needs. These can include anxiety, challenging behaviour, serious mental illness, personality disorder, learning disorders, social communication and language difficulties, substance misuse and associated social issues within police custody.
• Assisting detainees who present with urgent and non-urgent clinical issues that may include onward referrals for a Mental Health Act assessment.
• Providing advice, information and support to custody/court personnel.
• Provision of written assessment summaries to police, court and other relevant agencies.
• Liaising with CAMHS, YOT practitioners or other relevant agencies for young people.
• Recording data for regular auditing and evaluation.
• Act as a positive role model for junior staff and custody partners in their day to day practice and the supervision and professional development of junior staff.
• Enhancing and developing relationships within Criminal Justice Services and building strong links between Health, Social Services and the Criminal Justice System
• A deputy function for the Operational Lead when needed.

Some weekend working is involved in the role.

South London and Maudsley Mental Health NHS Foundation Trust is responsible for providing NHS care and treatment for people with wide ranging vulnerabilities.

Locally, we deliver mental health services for people living in the London boroughs of Croydon, Lambeth, Lewisham and Southwark; and substance misuse services for residents of Bexley, Lambeth, Greenwich and Wandsworth.

Career Progression pathways and development opportunities:

We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. This could include being a specialist practitioner at Crown Court, being an operational team lead in a Liaison and Diversion service or developing your career elsewhere in our organisation.

Within SLaM there are plenty of opportunities to progress your career and we support your development through a number of programmes.

We hire people from a wide variety of backgrounds, not just because it’s the right thing to do but because it makes us better at what we do. No matter your age, gender, ethnicity, disability, gender identity, religion or sexual orientation, if you are committed to generating the best possible outcomes for our service users then we want to hear from you.

To work with colleagues, police, custody healthcare staff and other custody/court staff (inc Appropriate Adults) in order to provide a comprehensive and integrated vulnerability screening and assessment service.

To demonstrate strong assessment skills, solid problem solving and decision making and developing holistic and patient centred care plans whilst also being able to recognise when they may need senior clinical/managerial advice/support and to actively seek this in the clinical setting.

To facilitate appropriate signposting to/referring on, or interventions in close collaboration and liaison with other relevant agencies. Developing a good working knowledge and understanding of local services and pathways will be important in this role. This will be with the ambition of facilitating a persons diversion away from the criminal justice pathway at the earliest possible point. (The term ‘diversion’ being used in its widest possible sense and includes urgent and non-urgent pathways).

Demonstrate effective communication with colleagues, partners and stakeholders, people in vulnerable groups that is inclusive, collaborative and helpful. Communication types include verbal, written and digital methods of communication.

To actively promote relationships with colleagues that support open communication and collaborative working, taking personal responsibility for one's contribution to this process at all times.

To maintain a high standard of written communication that is mindful of the readership, takes into account the legal context and will also involve recording appropriate events and observations to evidence interventions.

Proactively seek feedback on an individual’s experiences of liaison and diversion to inform and shape our service.

Please see the combined job description and person specification for more details of the role.


This advert closes on Monday 14 Oct 2024

Title Senior Customer Liaison Officer
Contract Type Permanent, Full time, 35 hours per week
Location West Ham Lane, Stratford London or Sale Point, Manchester
Persona Agile Working (Office and home working)
Salary Starting from £34,904 or £31,250 nationally
Closing date for completed applications 7th October at 11pm
Interviews Week commencing 14th October

Role profile - Senior CLO.docx

Our customers are the most important part of our business and as a senior member of the Customer Resolution Team, it is vital that you have the passion as a Customer Service professional to deliver excellence to both internal and external customers - every time.

This is a fantastic position within the heart of the Customer Resolution Team and the successful applicant will play a crucial part in putting things right for our customers and winning back their trust and respect.

With the support of the Head of Customer Resolution you will lead and manage a dedicated team of Complaint Operatives and a Customer Resolution Officer. The primary focus will be on optimising daily workflows to ensure our team handles residents’ complaints effectively and efficiently. As the ‘voice and face’ of L&Q you must have demonstrable experience of delivering customer focused services in a demanding public facing environment.

Working collaboratively with other departments across L&Q you will ensure effective and efficient delivery of services to our customers. Building and maintaining strong relationships will be essential to perform well in this role – as are excellent written and verbal communication skills.

Other duties will include:

· Managing escalated complaints
· Allocation of work and ensuring your team deliver on our promises
· Maintaining high quality records and notes on the system
· Feeding back the cause of complaints to prevent recurrence

If you have the passion, drive and skills listed above, and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay!

Our benefits package includes:
• Agile working
• Strong family friendly policies
• Committed Learning & Development
• Annual leave starting from 28 days rising to 31 PLUS bank holidays
• Excellent Pension Scheme – double contribution up to 6%
• Generous non-contributory life Assurance
• Great places to work certified 2022
• Up to 21 volunteering hours per year

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be always demonstrated when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g., a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the Southeast.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and our skills academy.


Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This company is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making top-notch data-driven investment decisions. With their cloud-based SAAS platform, they bring together street-level data insights, lightning-fast financial modelling, and machine learning for dynamic learning from historical datasets.

As a Customer Success Associate, you'll become the hero our clients never knew they needed! You'll forge unbreakable bonds with our core customers, ensuring they experience service and support worthy of a standing ovation. If you have a passion for innovative technology and dream of making an economic impact, then this is your time to shine!

Here's what you'll be doing:

- Engaging in thrilling face-to-face encounters with clients, providing seamless onboarding and ongoing support
- Adopting a lean and agile mindset, working in tandem with our customers to triumph over problems and deliver unparalleled value
- Harnessing your charismatic, intelligent, and professional demeanour to connect with clients on a personal level

Here are the skills you'll need:

- A history of heroic feats in a customer-facing role, with superb communication and interpersonal abilities
- The power to build and maintain mighty relationships with our clients, understanding and articulating their needs like a true telepath
- A 2:1 degree (or equivalent superpower) to back up your astounding intellect

Here are the benefits of this job:

- A collaborative, friendly, and supportive team where you'll be coached and mentored by experienced technologists, product, and commercial experts
- A chance to truly make a difference in the lives of our clients and the real estate sector as a whole
- The thrilling adventure of working with a world-class team, knowing you're making a real impact
- Central London office with all the great amenities
- Salary: £25,000-£30,000 (depending on your superpowers) + fantastic bonus scheme

If you're ready to embark on this exhilarating Customer Success journey and join forces with an elite team of tech gurus, apply today and let the adventure begin!

United Kars Ltd is offering unparalleled hiring, selling, and purchasing services for motor vehicles. Our commitment to excellence and quality has driven our success, leading us to seek a passionate and skilled Customer Service Executive. This role is integral to maintaining our reputation for outstanding customer service and supporting our continuous growth.

Main duties include:
- Manage customer inquiries via phone, email, and live chat, providing timely and accurate responses to questions regarding our services, pricing, and policies.
- Resolve customer issues and complaints with empathy and efficiency, ensuring a positive customer experience.
- Process bookings, payments, and any service changes requested by customers, maintaining high accuracy and attention to detail.
- Collaborate with the sales, operations, and fleet management teams to ensure customer requests are fulfilled promptly and expectations are exceeded.
- Maintain a comprehensive understanding of our products and services to offer customers informed recommendations and support.

Skills and Education:
- Proven experience in a customer service role, preferably within the automotive or related industries.
- Exceptional communication skills, both verbal and written, with the ability to engage with customers empathetically and professionally.
- Strong problem-solving skills and the ability to think quickly under pressure.
- Proficiency in using customer service software, databases, and tools.

Service Care Solutions is seeking a Senior Facilities Officer to join our client team in Newham.

In this role, you will support the Building Services Manager in delivering efficient facilities management services and ensuring the depot is well-maintained and compliant.

This is a full time, temporary assignment offering £23 per hours Umbrella LTD ( £18.50 per hour PAYE ).

Key Responsibilities:

• Assist in managing hard and soft FM services and deputise for the Building Services Manager.
• Oversee in-house repairs, supervising the maintenance operative and handling tasks like plumbing, carpentry, and minor electrics.
• Supervise external contractors, ensuring safety and quality.
• Conduct site inspections to ensure health and safety compliance.
• Monitor and control FM expenditure.

About You:

• Background in facilities management with hands-on repair experience.
• Knowledge of health and safety in premises management.
• Good communication skills and a customer-focused approach.
• Highly organized, able to prioritize, and committed to improving efficiency.

Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This company is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making top-notch data-driven investment decisions. With their cloud-based SAAS platform, they bring together street-level data insights, lightning-fast financial modelling, and machine learning for dynamic learning from historical datasets.

As a Customer Success Associate, you'll become the hero our clients never knew they needed! You'll forge unbreakable bonds with our core customers, ensuring they experience service and support worthy of a standing ovation. If you have a passion for innovative technology and dream of making an economic impact, then this is your time to shine!

Here's what you'll be doing:

- Engaging in thrilling face-to-face encounters with clients, providing seamless onboarding and ongoing support
- Adopting a lean and agile mindset, working in tandem with our customers to triumph over problems and deliver unparalleled value
- Harnessing your charismatic, intelligent, and professional demeanour to connect with clients on a personal level

Here are the skills you'll need:

- A history of heroic feats in a customer-facing role, with superb communication and interpersonal abilities
- The power to build and maintain mighty relationships with our clients, understanding and articulating their needs like a true telepath
- A 2:1 degree (or equivalent superpower) to back up your astounding intellect

Here are the benefits of this job:

- A collaborative, friendly, and supportive team where you'll be coached and mentored by experienced technologists, product, and commercial experts
- A chance to truly make a difference in the lives of our clients and the real estate sector as a whole
- The thrilling adventure of working with a world-class team, knowing you're making a real impact
- Central London office with all the great amenities
- Salary: £25,000-£30,000 (depending on your superpowers) + fantastic bonus scheme

If you're ready to embark on this exhilarating Customer Success journey and join forces with an elite team of tech gurus, apply today and let the adventure begin!